I paid a non-corporate MetroPCS store to flash 4 Sprint CDMA Hero's to MetroPCS and add the ESN's into the system, I walked out with 4 working phones.
After having the phones for a while, I was playing around with one of them as I was learning how to install ROM's and such and in the process the phone somehow got set back to its like new state.. as in original phone number, all Metro info was gone, including MMS and Internet. If I tried to place a call I got the standard Sprint "your account can not be validated" recording.
After playing around for a couple of days I can place a call to 611 (Metro CS) and it recognizes my phone and my account, however that's the only number I can call. If I try to call a regular number I get a strange recording asking me if I want to place a collect call.
I know in order to get my phone working I need the following information:
SID/NID pair I have the correct information entered into the phone
MDN/MIN pair <------ I suspect this is where my problem is.
I called Metro to get my MIN, its not the same as my phone number and its not the original phone number. I cannot figure out the correct place to enter this information.
I have tried in CDMA workshop, QPST tools and DFS CDMA tools. These programs can be very confusing with MIN's and True MIN's, the list goes on.
I have flashed my phone to and old stock Sprint 2.1 ROM (NFX) so that I could enter the programming codes and such. Link to the ROM
http://forum.xda-developers.com/showthread.php?t=849024
I am only concerned with getting voice working for now, I might be able to do the rest on my own.
Any help is greatly appreciated.
Thanks.
Edited to add that I do have a MetroPCS prl file installed.
Edit 2 to add that this cant be done. When the phone was originally flashed the guy didnt use my phones MEID for whatever reason.. therefore the phone is not in the MetroPCS system. I tried to get the info from MetroPCS but no dice.
I will not go back to the same place to get it fixed.
its begun all of a sudden
i have try to replace sim . i have checked anntena connections inside the phone.
also i have flushed older version of stock android.
nothing helps
anybody have any idea?
Is it possible the phone has been blacklisted?
it was purchaced in usa and i do not live in usa
I understand but if the carrier subscribes to the blacklist database, that may be a possible explanation.
i do not know how to check if its blacklisted
Open the dialler, type *#06# and enter the imei here: https://swappa.com/esn
I found out this week during the fire storms in southern California my unlocked SM-G930F doesn't receive any of these emergency messages. In fact, all references on how to turn them on/off lead you to either the Messages App or Settings of which the option to turn/off isn't there. Of course, the phone only a year old and bought through Amazon so that I can have an unlocked phone is not supported by Samsung. Oh what a surprise?
I didn't want to upload all new firmware, just an app that wil allow the option to turn them on/off or gate me to the feature. The assumption here is that Samsung makes bricks in the S7 variety that are designated by either the modulation hardware(cdma/gsm/tdma) and the firmware to support it. The rest would be just application??? Hence a GSM phone is a brick and the OS is specifically written for large carriers and or specific regions are transferred on pushes.
Is there anything out here that will enable the WEA on the phone?
I would assume WEA comes through the carrier, which means you'd need to flash the CSC for your carrier (assuming you haven't already). Since the G930F is an international model, if you bought it directly from Samsung and never added your own carrier settings to it, I don't think it would know to relay emergency messages.
There's a flashable zip with CSC's in the development section
Hi all. I just bought a S10e (G970U, Snapdragon) from China in order to use it in Spain, with Orange as a carrier. Once I set it up, everything worked fine for about 20 seconds. After that, the mobile data locked down. When I try to turn it up again the device says: "Security policy prevents use of mobile data". I tried to factory reset it several times, try different google accounts, try different SIMs, erase the data from some SIM- and network-related apps, but nothing changes. I guess that this has something to do with Samsung Knox.
What should I do? Is recommendable to contact Samsung support? Can I flash another firmware/ROM that fix this issue? Thanks a lot, any help is appreciated.
PS: Calls and SMS are also locked.
@txordi
Maybe this will help?
https://www.samsung.com/nz/support/mobile-devices/security-policy-updates/
djg269 said:
@txordi
Maybe this will help?
https://www.samsung.com/nz/support/mobile-devices/security-policy-updates/
Click to expand...
Click to collapse
Hi. Thanks a lot for your help! I tried it and nothing changed. Indeed, the security policies were already updated out of the box...
I had the same problem. I had a signal but could not send/receive SMS or calls. After talking with carrier tech support and Samsung, I went to a UbreakIfix store, where they told me the 10e phones have a problem with the antenna on the motherboard. They said I needed to send the phone back to Samsung to get the mobo replaced. I just sent it back to the seller and bought an S20.
Also on S10+
I'm having the same problem on my GM-975U1 S10+. Basically mobile data and texting works long enough to authenticate into the Samsung account during setup, but once the android home screen appears after finishing the setup I can't place any calls and trying to enable mobile data gives a "Security policy prevents use of mobile data" error when attempting to enable it. Neither AT&T or Samsung have given instructions on how this can be fixed. It's behaving similarly to if the phone's IMEI were on a blacklist, but I get immediately shut out once the setup process completes.
kriegersaurusrex said:
I'm having the same problem on my GM-975U1 S10+. Basically mobile data and texting works long enough to authenticate into the Samsung account during setup, but once the android home screen appears after finishing the setup I can't place any calls and trying to enable mobile data gives a "Security policy prevents use of mobile data" error when attempting to enable it. Neither AT&T or Samsung have given instructions on how this can be fixed. It's behaving similarly to if the phone's IMEI were on a blacklist, but I get immediately shut out once the setup process completes.
Click to expand...
Click to collapse
have you found any solution yet I am having same issue with my samsung s10e and I don't even understand what app or policy is preventing me from making calls. BTW I am using clean esn phone. As soon as I pass the setup screen LTE signal goes away and it stops working.
aakashpsp said:
have you found any solution yet I am having same issue with my samsung s10e and I don't even understand what app or policy is preventing me from making calls. BTW I am using clean esn phone. As soon as I pass the setup screen LTE signal goes away and it stops working.
Click to expand...
Click to collapse
I haven't found one yet either. Apparently the phone I purchased is locked to Tracphone after paying for an IMEI lookup (got scammed by an ebay seller who said it was the unlocked model), and the phone isn't able to do calls/mobile data properly except during the initial setup. Tried with SIM cards from two different US providers that both aren't working on it, and can connect to wifi just fine. Can see in the phone information test menu by dialing *#*#4636#*#* that my sim is being recognized, shows my phone number and IMSI, can switch between network types and see the cell towers it connects to; but isn't able to send/receive calls or mobile data. It fails the Ping test with 'Fail(2)' and HTTP Client Test with 'Fail: IOException'.
It's also showing that the phone receives a call inside of the Service Mode menu by dialing *#197328640# and going to '[1] BASIC INFORMATION'. Placing a call from another phone shows that my S10+ is picking up LTE bands and has some RF parameters that change when my number is being dialed, but don't get the option to pick up the call. It's also able to detect that I have a voicemail but am not able to dial in and listen to it. The Tx Pwr says '-- dBm' so I ultimately can't tell if it's a software or a hardware problem.
kriegersaurusrex said:
I haven't found one yet either. Apparently the phone I purchased is locked to Tracphone after paying for an IMEI lookup (got scammed by an ebay seller who said it was the unlocked model), and the phone isn't able to do calls/mobile data properly except during the initial setup. Tried with SIM cards from two different US providers that both aren't working on it, and can connect to wifi just fine. Can see in the phone information test menu by dialing *#*#4636#*#* that my sim is being recognized, shows my phone number and IMSI, can switch between network types and see the cell towers it connects to; but isn't able to send/receive calls or mobile data. It fails the Ping test with 'Fail(2)' and HTTP Client Test with 'Fail: IOException'.
It's also showing that the phone receives a call inside of the Service Mode menu by dialing *#197328640# and going to '[1] BASIC INFORMATION'. Placing a call from another phone shows that my S10+ is picking up LTE bands and has some RF parameters that change when my number is being dialed, but don't get the option to pick up the call. It's also able to detect that I have a voicemail but am not able to dial in and listen to it. The Tx Pwr says '-- dBm' so I ultimately can't tell if it's a software or a hardware problem.
Click to expand...
Click to collapse
I am facing the same exact issue my sim number it shows inside the phone and signal I am getting is in negative dbm also my sim receives calls during the initial setup and as soon as the setup completes the LTE network goes away call gives error " call not sent". I am irritated by this now and there is no root available for this model so I cannot flash any custom rom to check. I have seen many people have same issue but no solution yet.
If your phone locked to a particular network, ie TracFone,AT&T, TMobile, Cricket, etc, then that is only network it will work on. Doesn't matter what custom ROM you use. You will need to get the network unlock code either from the network it's locked to or from a reputable online unlock site. Good luck getting it unlocked.
riggerman0421 said:
If your phone locked to a particular network, ie TracFone,AT&T, TMobile, Cricket, etc, then that is only network it will work on. Doesn't matter what custom ROM you use. You will need to get the network unlock code either from the network it's locked to or from a reputable online unlock site. Good luck getting it unlocked.
Click to expand...
Click to collapse
my device is already unlocked. It is not an unlocked phone issue. This is some stupid policy which is preventing from making calls or using data. Maybe this policy is saved in EFS don't know.
aakashpsp said:
my device is already unlocked. It is not an unlocked phone issue. This is some stupid policy which is preventing from making calls or using data. Maybe this policy is saved in EFS don't know.
Click to expand...
Click to collapse
That's strange, it's acting exactly like a network locked device. When you say it's unlocked, are referring to the bootloader or network? Did you buy it new, unlocked from a reputable dealer? Check the firmware and make sure it is unlocked. There are other thread here with the same issue and message, those are all network locked phones.
riggerman0421 said:
That's strange, it's acting exactly like a network locked device. When you say it's unlocked, are referring to the bootloader or network? Did you buy it new, unlocked from a reputable dealer? Check the firmware and make sure it is unlocked. There are other thread here with the same issue and message, those are all network locked phones.
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Click to collapse
I don't know I bought it from mercari that seller told me it is tmobile unlocked, but while checking I found the model number is G970U1. csc is XAA and binary U4. Bootloader is locked. Networks seems to be unlocked as when I put it my sim card it works till initial setup screen and then stops working. I searched it maybe locked to Consumercellular but is there any way I can unlock it ? I didn't find anything online.
Sounds like the seller lied to you.
Is there any way to unlock CC device ? I am on Binary u4. I am able to flash both g970u and g970u1 firmware but no success.
riggerman0421 said:
That's strange, it's acting exactly like a network locked device. When you say it's unlocked, are referring to the bootloader or network? Did you buy it new, unlocked from a reputable dealer? Check the firmware and make sure it is unlocked. There are other thread here with the same issue and message, those are all network locked phones.
Click to expand...
Click to collapse
My S10+ model G975U is network unlocked, with the bootloader locked. I bought a network unlock code, but am getting the same behavior where the intial setup allows me to sign into my Samsung account when putting in both an ATT and T-Mobile sim card. I've also tried reflashing it with several different firmwares both carrier locked and unlocked, but this phone has been sitting in my drawer for the past month since it's unusable. Probably will end up trading it in since I was scammed by the random ebay seller I bought this from.
kriegersaurusrex said:
My S10+ model G975U is network unlocked, with the bootloader locked. I bought a network unlock code, but am getting the same behavior where the intial setup allows me to sign into my Samsung account when putting in both an ATT and T-Mobile sim card. I've also tried reflashing it with several different firmwares both carrier locked and unlocked, but this phone has been sitting in my drawer for the past month since it's unusable. Probably will end up trading it in since I was scammed by the random ebay seller I bought this from.
Click to expand...
Click to collapse
I'm having the exact same issue. Bought s10+ off ebay for 200 locked to consumer cellular. Bought an unlock code. It said unlock successful. Now get this error with any sim. It will show lte during initial setup only.
It will show that it's at&t or verizon when I put the sim in and populate the proper apn settings.
Before the unlock I would get the sim not provisioned error.
I did have to look up the dial code to make the unlock code window appear.
Now i can't actually use any service and i get the security policy error.
Finally was able to find the xaa firmware which seems to be the exact firmware on it.
Then lash that as no other u1 firmware would flash.
txordi said:
Hi all. I just bought a S10e (G970U, Snapdragon) from China in order to use it in Spain, with Orange as a carrier. Once I set it up, everything worked fine for about 20 seconds. After that, the mobile data locked down. When I try to turn it up again the device says: "Security policy prevents use of mobile data". I tried to factory reset it several times, try different google accounts, try different SIMs, erase the data from some SIM- and network-related apps, but nothing changes. I guess that this has something to do with Samsung Knox.
What should I do? Is recommendable to contact Samsung support? Can I flash another firmware/ROM that fix this issue? Thanks a lot, any help is appreciated.
PS: Calls and SMS are also locked.
Click to expand...
Click to collapse
I'm from the Philippines and my niece phone is network lock ( Smart Telecom ) I can use the sim 2 slot since it's a dual sim using another network Simcard, unfortunately, it won't allow me to use mobile data so I tried unlocking it *#272*IMEI FROM SIM 1 SLOT# so I choose GLB for globe network or XTC to openline so here's what happens, it got reset so upon set up yeah other sim works have data but when finish setting up everything I can use data again on other network and a message pop up
Security policy prevents use of mobile data
so I guess even it allows other network Simcard on network lock phone it needs to be unlocked by the network where it was lock
Did anyone ever find a solution to this problem?
I'm having the exact same problem with a new samsung s10e I just bought. Security policy prevents use of mobile data, and no calls or sms will go through. LTE shows on setup, but disappears as soon as setup is complete.
I initially assumed the phone was locked, but the seller is reputable and insists it is unlocked. It's also a U1 model, and an IMEI lookup appears to show that it's unlocked. In connection settings under mobile networks, i'm also able to select multiple carriers, so I'm inclined to believe that the device really is unlocked.
Anybody here ever manage to solve this problem, or am I SOL? I would hate to be out 200 bucks on this phone since i'm past the return window.
I am having same isuue with samsung not S20 ultra (SM-N986U1) I bought the mobile and its unlocked the seller send to me photo for the check screen and its open USA but can not use mobile data and make any calls when a make a call the call ended and give me screen call not sent
aniratepanda said:
Did anyone ever find a solution to this problem?
I'm having the exact same problem with a new samsung s10e I just bought. Security policy prevents use of mobile data, and no calls or sms will go through. LTE shows on setup, but disappears as soon as setup is complete.
I initially assumed the phone was locked, but the seller is reputable and insists it is unlocked. It's also a U1 model, and an IMEI lookup appears to show that it's unlocked. In connection settings under mobile networks, i'm also able to select multiple carriers, so I'm inclined to believe that the device really is unlocked.
Anybody here ever manage to solve this problem, or am I SOL? I would hate to be out 200 bucks on this phone since i'm past the return window.
Click to expand...
Click to collapse
esca91 said:
Hello everybody,
Could you share firmware of Sm-r900 ?
Thanls All for good work !
Bests regards.
Click to expand...
Click to collapse
mosaad627 said:
I am having same isuue with samsung not S20 ultra (SM-N986U1) I bought the mobile and its unlocked the seller send to me photo for the check screen and its open USA but can not use mobile data and make any calls when a make a call the call ended and give me screen call not sent
Click to expand...
Click to collapse
Yes, there is a solution, but only from an experienced professional 3rd party business, which means there's no free solution
Forgive me if this has been covered but I havn't found the answer. I've flashed just about every phone I've ever had but my question here is can I / how do I flash to where the phone reads as XAA in download Mode?
The situation is my phone was originally on at&t. They unlocked it and I'm on Verizon. It all works great (it still says at&t on download Mode screen)
My problem is that if I log into the my Verizon app it disables my visual voicemail. I finally got a Verizon tech on the phone that explained that it is unsupported due to originally being on a different carrier and their system identifies that and disables the VVM. The only fix I can find is to put my sim in my backup S9+ that came from Samsung unlocked (or any Verizon phone) and I can then reactivate my VVM by resubscribing.
I currently have 3 Note 20 Ultras. One Each originally from Samsung, ATT and Verizon but the AT&T is the only one that is 512GB or I would just switch phones. I have flashed them all to U1 firmware but notice they all still reflect the original carrier in Download Mode so again my question is can I change this by flashing it / or is it just a matter of what sim card is in it when it's flashed? I need it to be seen as XAA by Verizon system so not to loose VVM... Pics attached.
Any advice here is greatly appreciated in advance.
Just a try... You can try the *#272*imei# method... But thats If it works. Not sure if the sims has to be in the phone for that to work.
GDHAMTON7 said:
Just a try... You can try the *#272*imei# method... But thats If it works. Not sure if the sims has to be in the phone for that to work.
Click to expand...
Click to collapse
Yes it brings up this menu... So I just select the XAA and that's it? I've been reading forums and this method is reversible it seems ... I'm familiar with Odin and all that but these hidden menus are new to me...
Thanks for the reply btw
You may have to activate the bottom most option to stay.
Don't worry if you can't access the menu after the change. You can download samsung band selection and change to automatic or one of the lte options then back to automatic to get to the menu.
CSC Guide
CSC (which I think means Carrier Service Code) helps to set what options for settings show in the device for things like voicemail and wifi calling, as well as sets network code information for things like carrier aggregation combos.
When you go to your phone settings->about phone->software information and look in the Service Provider SW ver. section, you will see as the last line a combo like XXX/YYY/ZZZ. This indicates what carrier sales and network code is set and what brand the phone was manufactured as.
I think of the XXX/YYY/ZZZ configuration as follows
XXX=Sales Code-What kind of features are setup in the firmware like wifi calling, video calling and settings menus
YYY=Network Code-What kind of network features are set for things like carrier aggregation and LTE/5G bands
ZZZ=Manufactured as Code- What model the phone was originally manufactured as. Ot has no affect on the system settings or options. THIS CAN NOT CHANGE. IT SHOULD ALWAYS BE THE SAME. ONLY A ROOTED PHONE WOULD BE ABLE TO ACCESS THE FILES NECESSARY TO CHANGE THIS.
for more details, refer to post:-
[Guide] Service Mode and CSC Guide/Enable LTE/5G Bands and Services/5G Low Band on U1
Hello All, Many people have asked about service mode and CSC related questions and I thought we should get a discussion going that is all in one place. *DISCLAIMER* I do not take any responsibility for any issues that may occur from changing...
forum.xda-developers.com