After 4 months of use, the phone is now locked. - Galaxy S6 Q&A, Help & Troubleshooting

Hello;
In January, my wife bought a Samsung Galaxy S6 in France and received a T-mobile device (IMEI: 359462061625066). She had no problem to use it until 2 weeks.
After a reboot the phone have a screen about Network Lock and she can not use it as always with her simcard.
https://i.imgur.com/9xcNvSF.png
We had looking for where we can put an unlock code but we found nothing. I'm not able to show this menu ( https://www.androidcentral.com/site.../postimages/634222/samsunggalaxys4-unlock.jpg ), and we do not understand why the phone is blocked when she used it without worry for 4 months
Have you any idea about that ? How can I unlock the phone from France ?

<Mod Snip>
Thank for your reply, I have some of those website in bookmark but How can I have the unlock screen, the one where I can put the code ?
It do not show on the screen, I've only the one that I post a picture then when I click on OK, I've no more screen.
Without this screen I can not use any code.
2nd question, is there any difference between a Simlock and a Network lock ? Is it the same thing ?
Do you have those informations ?

Since it was a TMobile device. I suppose it can be unlocked only via the tmobile device unlock app which updates the unlock code in nvdata in the background. It wont give you the unlock code popup to enter code manually. Search for services related to tmobile app unlock.
Sent from my iPhone using Tapatalk

In a nutshell, sim and network locked are both the same from a user perspective. You can't use any other sim in it except from its original carrier. What do you exactly mean by "no screen"? Does it turn off? Does it go into a boot loop?

RossTeagan said:
In a nutshell, sim and network locked are both the same from a user perspective. You can't use any other sim in it except from its original carrier. What do you exactly mean by "no screen"? Does it turn off? Does it go into a boot loop?
Click to expand...
Click to collapse
I misspoke. I meant that I did not have the display of the screen to enter the unlocking code.
The code #7465625*638*# which allows the display of this screen, works on my S6 Edge but not on the S6 of my wife.

vriship said:
Since it was a TMobile device. I suppose it can be unlocked only via the tmobile device unlock app which updates the unlock code in nvdata in the background. It wont give you the unlock code popup to enter code manually. Search for services related to tmobile app unlock.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Hello;
We found this apps on the mobile. Will try it this evening.
We need a T-mobile account for that. I'm creating it right now.

Related

<attention> successful unlock d2g without activation !

I confirm that i have unlocked Droid 2 Global without Verizon activation and unlock code . Now I'm testting with all my country carrier , will post result soon .
Now , please do not update your firmware !
great work! but how did u manage to do this?
Any news? Could you please provide me the instructions how you get it activated and unlocked without Verizon code? I'd be glad if I could help you by testing it on my Droid2 Global. Thanks in advance.
There is a guy can do this in China already, for a while. However he wouldn't reveal the secret. Not by TurboSim, not by hardware fix, etc. The phones need to be sent to him so he can do the "software refresh".
namsss said:
I confirm that i have unlocked Droid 2 Global without Verizon activation and unlock code . Now I'm testting with all my country carrier , will post result soon .
Now , please do not update your firmware !
Click to expand...
Click to collapse
did not work for me, I downgrade to 2.4.330 to 2.4.29 and did a factory / reset to ask me to activate again, but nothing happened, did not work the code simunlock
=(
TurboSIM works fine without Verizon activation and unlock code. Checked. Bought at Ebay, just input 200539432676 in Search string on Ebay.
namsss and Skinny1979
Are we talking about a droid 2 global that could not be unlocked by code previously?
Yes, I have droid 2 global in Ukraine, and with Turbosim its works fine. I bought the code twice in the Ebay auction and it did not fit.
Skinny1979 said:
Yes, I have droid 2 global in Ukraine, and with Turbosim its works fine. I bought the code twice in the Ebay auction and it did not fit.
Click to expand...
Click to collapse
but your droid 2 was activated?
I think that should work with non activated phone verizon
My D2G wasn`t activated. I bypass activation screen
droidforums.net/img/droid-x-bypass.png
and insert turbosim
But there is little problem - you can only make and receive calls, no internet
Skinny1979 said:
Yes, I have droid 2 global in Ukraine, and with Turbosim its works fine. I bought the code twice in the Ebay auction and it did not fit.
Click to expand...
Click to collapse
Thanks for the info. Does everything on the phone works ok just as if it had been unlocked by code? (including data/internet)
data/internet - not working (
only calls
damn, that's not ideal but i guess it's something.
What about the OP's namsss solution?
Skinny1979 said:
data/internet - not working (
only calls
Click to expand...
Click to collapse
Have you set proper APN for data connectivity? By default D2G has very limited list of preconfigured settings and certainly it has no settings for Ukraine. Are you able to create Access Points in settings/wireless/mobile networks/access point names?
I able to create Access Points in settings/wireless/mobile networks/access point names, and I set proper APN. But nothing
I flash CDMA part of D2G from Verizon to Intertelecom (ukrainian CDMA carrier), its easy, and now I have EVDO internet. But GSM - only calls.
I don't know if this is just an isolated case but I would like to share with all D2G owners. I just got 2 D2G from eBay and they arrived this morning. I have done some research about this phone before about its usability after having to purchase unlock codes or what not to have it working.
However, upon inserting my simcard to the phone, it asked me to touch the Android icon and then it reads "A special call needs to be made to activate your phone service." ... I bypassed it by pressing "menu" and selected the network mode to be GSM only and it detected my Rogers sim card already with full signal. After that, I set up the wifi and it let me to pass through everything, all the way to the Android homescreen.
Now I have two fully functioning D2G... It just makes me wonder about what is going on with the difficulty to unlock the phone... it was as easy as a plug-and-play for me.
One important thing is, however, I am using a microsim, would that be the key to unlock the phone? lol i know this sounds dumb but I really didn't run into any problem using this phone, fresh from eBay brand new non-activated and locked to VZW.
matthewngsm said:
I don't know if this is just an isolated case but I would like to share with all D2G owners. I just got 2 D2G from eBay and they arrived this morning. I have done some research about this phone before about its usability after having to purchase unlock codes or what not to have it working.
However, upon inserting my simcard to the phone, it asked me to touch the Android icon and then it reads "A special call needs to be made to activate your phone service." ... I bypassed it by pressing "menu" and selected the network mode to be GSM only and it detected my Rogers sim card already with full signal. After that, I set up the wifi and it let me to pass through everything, all the way to the Android homescreen.
Now I have two fully functioning D2G... It just makes me wonder about what is going on with the difficulty to unlock the phone... it was as easy as a plug-and-play for me.
One important thing is, however, I am using a microsim, would that be the key to unlock the phone? lol i know this sounds dumb but I really didn't run into any problem using this phone, fresh from eBay brand new non-activated and locked to VZW.
Click to expand...
Click to collapse
you are not using GSM? GSM unlocked to use and not unlock the screen: D
@Namsss: You are "Chém gió" for me? You have to do, why not post them?
matthewngsm said:
I don't know if this is just an isolated case but I would like to share with all D2G owners. I just got 2 D2G from eBay and they arrived this morning. I have done some research about this phone before about its usability after having to purchase unlock codes or what not to have it working.
However, upon inserting my simcard to the phone, it asked me to touch the Android icon and then it reads "A special call needs to be made to activate your phone service." ... I bypassed it by pressing "menu" and selected the network mode to be GSM only and it detected my Rogers sim card already with full signal. After that, I set up the wifi and it let me to pass through everything, all the way to the Android homescreen.
Now I have two fully functioning D2G... It just makes me wonder about what is going on with the difficulty to unlock the phone... it was as easy as a plug-and-play for me.
One important thing is, however, I am using a microsim, would that be the key to unlock the phone? lol i know this sounds dumb but I really didn't run into any problem using this phone, fresh from eBay brand new non-activated and locked to VZW.
Click to expand...
Click to collapse
Huh! Looks like this phone was already unlocked. My phone definitely asked me for subsidy unlock code when I inserted my Rogers SIM. Mine unlocked with a code I purchased off Internet. So you can call/use data services with Rogers and you've been never asked for unlock code?!
matthewngsm said:
upon inserting my simcard to the phone, it asked me to touch the Android icon and then it reads "A special call needs to be made to activate your phone service." ... I bypassed it by pressing "menu" and selected the network mode to be GSM only and it detected my Rogers sim card already with full signal. After that, I set up the wifi and it let me to pass through everything, all the way to the Android homescreen.
Click to expand...
Click to collapse
Seems like the two units you bought came already unlocked?
BTW how much did you get them for? if you dont mind telling us
leobg said:
Huh! Looks like this phone was already unlocked. My phone definitely asked me for subsidy unlock code when I inserted my Rogers SIM. Mine unlocked with a code I purchased off Internet. So you can call/use data services with Rogers and you've been never asked for unlock code?!
Click to expand...
Click to collapse
Exactly... I am able to use data as I see the 3G icon on the status bar, as well as being able to use the My Rogers Account app, which would allow you to retrieve the info. only if you are on Rogers 3G network. But then the thing is when I first turned on the phone, it asked me for activation. I clicked "activate" but it said I failed and had to call VZW hotline. At that point I switched the network mode to GSM/UMTS only and that activation screen never showed up again.

Unlocked my phone, sent for repair, cannot unlock?

Sorry for the double post guys, I meant to post here.
Ok, I purchased an unlock code and unlocked successfully. A few weeks later, I sent out for repair for GPS lock-on issues, and recieved the same exact phone back(s/n and IMEI's match). I am really not too sure if the phone is unlocked still or not but I don't think it is because I cannot delete the T-mobile APN which was the reason I needed it unlocked in the first place so I can use Simple Mobile.
I tried to unlock the phone by using the 2945#*999#, but when I enter the unlock code that I have purchased, it says unlocked unsuccessfully.
Does the unlock code change or stays the same always. If it stays the same, why am I having a problem? I tried inputting twice.
TheKid1 said:
Sorry for the double post guys, I meant to post here.
Ok, I purchased an unlock code and unlocked successfully. A few weeks later, I sent out for repair for GPS lock-on issues, and recieved the same exact phone back(s/n and IMEI's match). I am really not too sure if the phone is unlocked still or not but I don't think it is because I cannot delete the T-mobile APN which was the reason I needed it unlocked in the first place so I can use Simple Mobile.
I tried to unlock the phone by using the 2945#*999#, but when I enter the unlock code that I have purchased, it says unlocked unsuccessfully.
Does the unlock code change or stays the same always. If it stays the same, why am I having a problem? I tried inputting twice.
Click to expand...
Click to collapse
Once you unlock a phone it stays unlocked. Your unlock is probably unsuccesful as the device is already unlocked. Have you tried your simple sim in the phone. If it boots up without a carrier lock message and asking you ton input the code that confirms it is unlocked.
On the official T-Mobile GB rom, the T-Mobile APN will never go away regardless of whether the phone is carrier locked or unlocked. Mine has that but no biggie. Just create new entries for data and mss for your carrier, and click the radio button so that Simple Mobile's normal APN for data is selected. Then you will be good to go.
See photo below. Will look like that just with your carrier's apn instead of mine.
jboxer said:
Once you unlock a phone it stays unlocked. Your unlock is probably unsuccesful as the device is already unlocked. Have you tried your simple sim in the phone. If it boots up without a carrier lock message and asking you ton input the code that confirms it is unlocked.
On the official T-Mobile GB rom, the T-Mobile APN will never go away regardless of whether the phone is carrier locked or unlocked. Mine has that but no biggie. Just create new entries for data and mss for your carrier, and click the radio button so that Simple Mobile's normal APN for data is selected. Then you will be good to go.
See photo below. Will look like that just with your carrier's apn instead of mine.
Click to expand...
Click to collapse
Well that is good to know that the phone is unlocked. I actually used to be able to delete the T-Mobile apn. Now I cannot delete it. But I can deal with the T-Mobile apn staying there but everytime I click the simple mobile apn, it keeps switching back to T-Mobile which is y I needed to originally unlock the phone in the first place. How do I keep the green dot on my simple mobile apn without it moving by itself every 5-10 minutes?
Search for my other thread for a solution to the Simple APN issue. It si because they use the same carrier ID as TMO. My solution fixes your problem.

Reset trys for unlock?

I friend want to sell me a G2X that was unlocked to all carriers, but, when he use again a T Mobile SIM, it locked again, dont know why, my friend dont know anything about phones and he try to enter 10 times a code and now i we cant unlock via IMEI. We dont live in USA, he use the tmobile sim in a travel. Now, we dont know how to unlock.
Any idea? is there any way to reset that try with network lock, so i can enter the unlock code? or there is any method to unlock via software?
the messages when i put thi sim is "this phone is permanently locked and cannot be unlocked"
lorddavid said:
I friend want to sell me a G2X that was unlocked to all carriers, but, when he use again a T Mobile SIM, it locked again, dont know why, my friend dont know anything about phones and he try to enter 10 times a code and now i we cant unlock via IMEI. We dont live in USA, he use the tmobile sim in a travel. Now, we dont know how to unlock.
Any idea? is there any way to reset that try with network lock, so i can enter the unlock code? or there is any method to unlock via software?
the messages when i put thi sim is "this phone is permanently locked and cannot be unlocked"
Click to expand...
Click to collapse
Once unlocked, the phone is permanently unlocked. I think you mean the SIM access code which, if entered incorrectly too many times, will permanently lock the SIM, not the phone. You need to get a new SIM card.

[Q] Help! Trying SIM Unlock (Galaxy S Blaze T-Mobile)

Hello everybody!!
I'm from Colombia and I got a Samsung SGH-T769 Galaxy S Blaze 4G from T-Mobile US.
I've rooted the device but it's actually sim locked.
I've prove some "methods" like: looking for /efs/nv_data.bin in Terminal emulator app and in ADB; the Samsung Galaxy S unlock app.......
Those methods didn't function on my SGH-T769
I want, really, to unlock my Samsung, in order to use in Colombia.
Is there a method that really unlocks this phone? (sure, without buying online codes).
Is there a method like flashing "PG58DIAG.nbh" file (like in HTC Sensation 4G) ?????
Please, help me. Thank you very much.
PD: the "/efs/nv_data.bin" file doesn't exists in my phone (neither ADB/Terminal emulator nor Root explorer)
So far I haven't found an app to unlock the device, nor any instructions on how to unlock it, nor any freely available number to get the job done. I have read some people claiming to have successfully unlocked it using a code they pay for from one of the many 'unlock code for cash' sites around but I haven't tried it myself so I can't vouch for whether it's trustworthy or even if it works. Maybe someone else will chime in with some solid information.
The only way you are going to unlock it is by getting a code from the carrier or by someone who has the hardware and software to do it. I pm'd the original poster and offered the service if he so wishes... or if you would like to do it yourself you can purchase what is needed: http://octopusbox.com/eng/features/features
Yup. I got mine unlocked through T-Mobile for free. Just tell them that your going to travel during soon or something and they'll give you a pin in about 15 days. I think he codes vary from each blaze since they ask you what your imei number. Even if your not a T-Mobile customer, I think hey could still help you since it can be used with a prepaid sim card
Sent from my SAMSUNG-SGH-T769 using xda premium
overheadsmash50 said:
Yup. I got mine unlocked through T-Mobile for free. Just tell them that your going to travel during soon or something and they'll give you a pin in about 15 days. I think he codes vary from each blaze since they ask you what your imei number. Even if your not a T-Mobile customer, I think hey could still help you since it can be used with a prepaid sim card
Sent from my SAMSUNG-SGH-T769 using xda premium
Click to expand...
Click to collapse
When you called in did they ask you for any customer information? Or did the conversation just go:
"Good afternoon sir, how may I help you"
"Hi I need my phone unlocked"
"Sure thing, what's your IMEI?"
"My IMEI is 1234567"
"Okay we'll call you back in about 15 days with your code"
overheadsmash50 said:
Yup. I got mine unlocked through T-Mobile for free. Just tell them that your going to travel during soon or something and they'll give you a pin in about 15 days. I think he codes vary from each blaze since they ask you what your imei number. Even if your not a T-Mobile customer, I think hey could still help you since it can be used with a prepaid sim card
Sent from my SAMSUNG-SGH-T769 using xda premium
Click to expand...
Click to collapse
Mmmmmm, the problem is that I live in Colombia, and I got the phone through a familiar that lives in EE.UU.
So, I could ask him that call to T-Mobile and ask for a NCK for this phone... or call them myself ¿why not? jajajajajajaj.
Thanks for your answer
keiichidono said:
When you called in did they ask you for any customer information? Or did the conversation just go:
"Good afternoon sir, how may I help you"
"Hi I need my phone unlocked"
"Sure thing, what's your IMEI?"
"My IMEI is 1234567"
"Okay we'll call you back in about 15 days with your code"
Click to expand...
Click to collapse
Yes... If they ask me ONLY for the IMEI and no prepaid/customer information, I'll satisfied
padre629 said:
Yes... If they ask me ONLY for the IMEI and no prepaid/customer information, I'll satisfied
Click to expand...
Click to collapse
I just unlocked mine a few days ago. If you meet the requirements you should be fine, http://support.t-mobile.com/docs/DOC-1588
I bought my phone from ebay from a guy in Florida (I'm in NY), I had it on my account for a few months. So I had no reciept or anything, or history of the phone. When I called they asked for my phone number, account passcode, the phones model name and IMEI. Then I gave them my email, and recieved the code via email in about 24hrs. So it was pretty painless and free.
Romman0 said:
I just unlocked mine a few days ago. If you meet the requirements you should be fine, http://support.t-mobile.com/docs/DOC-1588
I bought my phone from ebay from a guy in Florida (I'm in NY), I had it on my account for a few months. So I had no reciept or anything, or history of the phone. When I called they asked for my phone number, account passcode, the phones model name and IMEI. Then I gave them my email, and recieved the code via email in about 24hrs. So it was pretty painless and free.
Click to expand...
Click to collapse
Jejejejejeej excellent... I'll try this, I live in Colombia and I know how to call. Thanks!!!
FWIW I've successfully sim unlocked my T-Mobile Galaxy Blaze at the cost of ERASING THE IMEI! Why would I do such a thing you ask? Well I got a bum deal on a blaze that turned out to be blacklisted:crying: So I had nothing to loose by trying this method that I have used to unlock my T-Mobile GSIII and GSII. The problem with this on the blaze is that it doesn't have the dialer code options required to follow the steps outlined in the thread. So what I did (keep in mind I had nothing to lose) is flash the UVLE1 modem/radio for the t989(gs2) doing this gave me the correct dialer code menu options to unlock the sim and also erasing the IMEI in the process. I have only been able to confirm working calls using a friends att sim who did not have a data plan.I plan on testing that ASAP. Here is a link to the thread in the t989 forum. I will update as soon as I'm able to test data. http://forum.xda-developers.com/showthread.php?t=2024514
sbell7105 said:
FWIW I've successfully sim unlocked my T-Mobile Galaxy Blaze at the cost of ERASING THE IMEI! Why would I do such a thing you ask? Well I got a bum deal on a blaze that turned out to be blacklisted:crying: So I had nothing to loose by trying this method that I have used to unlock my T-Mobile GSIII and GSII. The problem with this on the blaze is that it doesn't have the dialer code options required to follow the steps outlined in the thread. So what I did (keep in mind I had nothing to lose) is flash the UVLE1 modem/radio for the t989(gs2) doing this gave me the correct dialer code menu options to unlock the sim and also erasing the IMEI in the process. I have only been able to confirm working calls using a friends att sim who did not have a data plan.I plan on testing that ASAP. Here is a link to the thread in the t989 forum. I will update as soon as I'm able to test data. http://forum.xda-developers.com/showthread.php?t=2024514
Click to expand...
Click to collapse
[Samsung Galaxy S Blaze 4G / SGH-T769 / T-Mobile / Stock ROM / Gingerbread]
OK friend, thanks! Let's see ...
I've followed these steps on my SGH-T769
Turn off phone. Insert a SIM from another provider into your phone.
Click "DISMISS" on the Enter Unlock Code screen after the phone starts up.
Wait a minute for the phone to power on and settle down.
Go to dailer screen. press *#197328640#
The screen will change to the hidden menu as soon as you hit the last # key in the dailer
press [1]DEBUG SCREEN
Press [8]PHONE CONTROL
Press [5] SIMULATION
Press [6] NETWORK LOCK
Press [3] PERSO SHA256 OFF
Wait exactly 30 seconds
press the menu key on the phone and select back option. This will take you back to NETWORK LOCK screen.
Press [4] NW LOCK NV DATA INITIALLIZ
Wait exactly one minute and reboot the phone.
Your phone should be unlocked.
Click to expand...
Click to collapse
The problem is that I wasn't able to get the "NW LOCK NV DATA INITIALLIZ" option in that menu.
-------------
Now, according to you:
1. I flash the SGH-T989 radio (UVLE3) (through odin, so) making a nandroid backup previously, sure.
2. Follow the previous steps (*#197328640# ...)
Doing this the phone is sim unlocked BUT with imei in zeros, and with the ability of make calls (why? If you hadn't imei!!!!!)
If it's correct let me make you some questions:
1. The imei code is lost/zeros. ¿Is possible to write a new imei with adb? Using command: adb setvar imei OR trying this http://forum.xda-developers.com/showthread.php?t=881162 with the condition that the nv_data.bin file doesn't exists in this phone (Galaxy Blaze 4G).
2. The imei code is lost/zeros. If you can make calls, the other phone services are running fine? E.g. Wifi, bluetooth, general performance, no reboots, data connection...
Is very important to me that the data plan can function!
3. According to this, ¿is this method permanent? ergo, If I perform a factory reset ¿are lost the changes made previously?
Please, contact me soon, and thank you very much!!!
Is very important to me to unlock this phone soonly!.
Help i cant unlock my phone samsung galaxy s t769 my imei # 359196042982051/07
One thing I've learned about getting it SIM unlocked is that it doesn't persist between ROMs, and the unlock code doesn't work on any non stock-based ROM (CM11, etc)
shalpp said:
One thing I've learned about getting it SIM unlocked is that it doesn't persist between ROMs, and the unlock code doesn't work on any non stock-based ROM (CM11, etc)
Click to expand...
Click to collapse
When I've had the Blaze, after unlocking phone I've flashed Cyanogenmod, the SIM unlock persists.

Help with phone that thinks its not locked but it is

Hey guys, sorry for the confusing title.
Pretty much I got a Z5 from a friend who changed over to iPhone, it was locked to his network (Telstra) however, it shouldnt have been. as it was on a post paid plan and they dont lock devices on those plans.
Heres where stuff gets weird, so I went to a Telstra shop and asked them to unlock it, and they said it shouldnt be locked. so they checked anyway and said 'strange, it is locked, heres an unlock code'
so I was armed with an unlock code.
When I put in a sim from my carrier, Optus, the icon changes from the 'no sim' icon to just greyed out reception bars.
If I go to the mobile operators screen, it will not select Optus.
The small home icon is on Optus, but when I try and select it it says 'unable to register on network'
I purchased a Telstra $2 sim card to test, insert it and activate it and it appears to work perfectly!
I am not getting a prompt to enter my unlock code, so from what I can see theres nothing I can do D:
I dont have the original receipt so even though the handset is <1 year old I can't go to Sony (can i?) for help.
Heres some info you may ask me for:
status of SIM lock via USSD code:
http://i.imgur.com/L7aAxWH.png
Z5 E6653
Build: 32.2.A.5.11
Android 6.0.1
Looking for any help I can get
Are you actually sure it is locked and its not just an unactivated or not working Optus sim? Your Sim Lock image is exactly the same as mine and mine is unlocked...
IntMD said:
Are you actually sure it is locked and its not just an unactivated or not working Optus sim? Your Sim Lock image is exactly the same as mine and mine is unlocked...
Click to expand...
Click to collapse
Yeah, Ive tried a few Optus SIMs in it and same deal, they work in other phones

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