Help with phone that thinks its not locked but it is - Xperia Z5 Q&A, Help & Troubleshooting

Hey guys, sorry for the confusing title.
Pretty much I got a Z5 from a friend who changed over to iPhone, it was locked to his network (Telstra) however, it shouldnt have been. as it was on a post paid plan and they dont lock devices on those plans.
Heres where stuff gets weird, so I went to a Telstra shop and asked them to unlock it, and they said it shouldnt be locked. so they checked anyway and said 'strange, it is locked, heres an unlock code'
so I was armed with an unlock code.
When I put in a sim from my carrier, Optus, the icon changes from the 'no sim' icon to just greyed out reception bars.
If I go to the mobile operators screen, it will not select Optus.
The small home icon is on Optus, but when I try and select it it says 'unable to register on network'
I purchased a Telstra $2 sim card to test, insert it and activate it and it appears to work perfectly!
I am not getting a prompt to enter my unlock code, so from what I can see theres nothing I can do D:
I dont have the original receipt so even though the handset is <1 year old I can't go to Sony (can i?) for help.
Heres some info you may ask me for:
status of SIM lock via USSD code:
http://i.imgur.com/L7aAxWH.png
Z5 E6653
Build: 32.2.A.5.11
Android 6.0.1
Looking for any help I can get

Are you actually sure it is locked and its not just an unactivated or not working Optus sim? Your Sim Lock image is exactly the same as mine and mine is unlocked...

IntMD said:
Are you actually sure it is locked and its not just an unactivated or not working Optus sim? Your Sim Lock image is exactly the same as mine and mine is unlocked...
Click to expand...
Click to collapse
Yeah, Ive tried a few Optus SIMs in it and same deal, they work in other phones

Related

SIM Card Missing (Locked?)

Ok - tearing my hair out here...
I have an AT&T Fuze I was given and am trying to get it going on Telstra NextG here in Australia.
I was fully expecting the device to be SIM locked, and am ok paying to get an unlock code, however I'm not sure exactly how to tell. When I boot the device up, it gives a missing SIM card message:
The SIM card is missing.
You can still make emergency calls if your service provider supports it.
Click to expand...
Click to collapse
...not a "Your device is locked" message. Can someone tell me what the device should look like? I'm assuming that I should get something other than a missing SIM message?
I'm starting to think that there is a physical problem with the device I have tried two Telstra SIMs, an old Prepaid Vodafone, and four Optus ones...just for good measure. (Except for the Telstra ones they aren't in service, but I assume they should still be recognise)
I've also put HardSPL and TAELROM v4.23544, and the device functions beautifully, except for no network access :-/
I've also tried putting some sticky tape on the top of one of the SIMs to try and give it a better contact, as mentioned in one of the other threads.
Yes, I'm sure I'm putting it in the right way up (SIM works fine in my Touch Pro), and all the contacts appear clean etc.
If someone else has had such an error repaired, can they tell me if it's a major task? Or fairly cheap?
Weird and the previous owner took the AT&T SIM out in front of me, and apparently it has never given any issues before.
Looks like it is sim locked to me.
at&t have an unlock.exe included in their ROM which is used for unlocking via code, you could see if your friend can get unlock code from at&t (can get free code in most circumstances! ) If he can you could flash back to a at&t ROM & unlock.
Other option would be using IMEI unlock service or olipro unlock service.
Thanks for the reply!
Ok, so this is normal? The unlock.exe doesn't fire automatically and you get a SIM missing message until you run it manually? That would be awesome if it is the case.
I could probably get a free unlock, but for the effort of calling the US I'm happy to make a donation to Olipro if that's likely to work. (And he can fix his website - opened a ticket for that)
I'm assuming the IMEI unlock service option wouldn't work unless I flash back to an AT&T ROM to get unlock.exe back, as that will just give me an unlock code which I will have nowhere to type, yeah?
Thanks again.
So, you got an AT&T Fuze (US) and you're trying to get it working on your network Telstra? Now your SIM Card, its not working on the Fuze, but it does work on your old phone? Or on any phones on your network? Any of your family/buddies SIM card work on the Fuze? Im just trying to figure out if its the SIM card or the Card reader on the device that's not working. As far as why you are getting the "SIM card missing screen" I'm not too sure about. I've searched all over the net trying to find out what kind of screen is displayed when the phone is SIM Locked, but no luck!!! Anyhow, many times these devices are locked to their specific carriers for security purposes. I did come across a few threads where people from foreign countries that bought (US) spec phones needed to SIM unlock. So i would say if money is not an issue, try SIM unlocking for a fee. Narrow down the problem. You can try this link http://forum.xda-developers.com/showthread.php?t=556059&highlight=SIM or http://raphael.sim-unlocker.com/
Two other notes:
I have an AT&T Fuze and in the (US) we have 3g networks. Before I upgraded to the Fuze my old SIM Card was not 3g compatible. It was a 2g SIM, therefore it did not work on the Fuze. (this may not be applicable to you) But note your SIM might not be 3g or the device needs to be unlocked for access to other GSM networks.
Last, my girlfriend is from Hungary and she brought a GSM cell phone, i think it was Tmobile. Anyhow I tried my AT&T Sim Card on it and the phone did recognize it...hahaha I just concluded...If the SIM Card is not recognized, then it must be missing....wow!!!
SIM Unlock, give it a shot....
Yep - AT&T (US) on Telstra (Australia).
Mister B above has given me some hope that the HW is ok, and I just need to get it unlocked... but I was hoping someone could confirm that this is normal before I spend AU$25.
All the threads I read seemed to imply that it would just pop up and ask you for a code when it detects a SIM card from a different network, but that didn't happen to me.
Also, I think I have to wait for Olipro's site to come back on the air (http://raphael.htc-unlocks.com is down for me at the moment). I'm hoping his SW doesn't required me to type an unlock code on the device itself.
Otherwise I will need to reflash the AT&T ROM back to get the unlocker.exe app (unless someone can send it to me? Not even sure where that is stored on the standard ROM to be honest.
Yeah - been through the whole 2G vs 3G SIM card before. Pretty sure my current one is good, as it's not that old and I get 3G on my Touch Pro with it.
As far as i'm aware the at&t devices do not show the unlock code window, you have to run the unlock.exe.
If you are sure the device & your network have compatable radio bands I would put it down to sim lock.
As far as i'm aware IMEI check doesn't need code input, they have support line & when I used them they were cheaper than Olipro.
http://www.imei-check.co.uk/raphael_unlock.php
Thanks (didn't realise IMEI Check was a website!)
Umm...back to nasty AT&T ROM now. Any hints where I might find unlock.exe (or a shortcut to it?)
Meh - IMEI Check website might be cheap, but they tell you AFTER you have generated the source file etc, that all first time users must validate their PayPal sale by...get this...taking photo with their camera phone of some documentation proving their identity, and email it to them...which they will process in 8 hours or so. No thanks...
Hmmm... http://www.unlocking.com/HTC-Fuze-Unlocking.html says:
"How To Enter Your HTC Fuze Unlock Code
Once you have received your HTC Fuze unlocking code, it is very simple to enter it:
- Insert any Sim card into the handset
- Turn the phone on
- You will be prompted to enter and Unlock Code
- Enter the code we provided
- Your phone is unlocked"
Double Meh. That's the bit I'm having issues with...
Ok. Used sim-unlocker.com, and once the software had finished doing it's thing, it popped up a box on the phone asking me to input the code.
Trouble is, SIM still not recognised Guess I'm looking at a fraked phone... (What a waste of time and money that was)
That is a bummer, you saw it working with the at&t sim, yes !
The fuze supports the 850MHz UTMS band so it should work fine on next G.
You could try flashing a generic HTC ROM complete with radio & seeing if you get any luck with that.
Also try some more packing on the sim card just in case it is simply a contact issue.
Total bummer if the fuze has developed a fault.
Thanks for everyone's help. It's in getting a quote for repair. Looks like I stuffed one of the pins when I put the SIM card in for the very first time :/
you gotta go to comm manager and start gsm or phone service then it'll say your phone is locked and ask for an code
Zilch said:
Thanks for everyone's help. It's in getting a quote for repair. Looks like I stuffed one of the pins when I put the SIM card in for the very first time :/
Click to expand...
Click to collapse
What are the odds on doing that, total bad luck.
HTC Fuze is lock to AT&T
djteotancolis said:
you gotta go to comm manager and start gsm or phone service then it'll say your phone is locked and ask for an code
Click to expand...
Click to collapse
The only way is use the simunlocker software ore buy it for $2.70 US dollar on ebay to get the unlock code from the guy name blowfish06 or get the code from AT&T. I unlock over some of them. It will automatic trigger the promt for unlock code if you put any sim that is not from AT&T in the phone.
Just as an update...
SIM slot contacts were stuffed. $150 to fix at the local repair shop in the mall. All working and unlocked now.
A SIM from a different network should pop up a message, but wasn't due to the HW fault. The unlocker software popped up this message when it was run however, so I was able to unlock it while the SIM slot was stuffed.
Thanks for everyones help.
Zilch said:
Just as an update...
SIM slot contacts were stuffed. $150 to fix at the local repair shop in the mall. All working and unlocked now.
A SIM from a different network should pop up a message, but wasn't due to the HW fault. The unlocker software popped up this message when it was run however, so I was able to unlock it while the SIM slot was stuffed.
Thanks for everyones help.
Click to expand...
Click to collapse
You could have just replace the hold sim stray just for $17 on ebay.
Yeah most likely. But I was a) lazy, b) in a hurry and c) it was a work phone so I claimed it

<attention> successful unlock d2g without activation !

I confirm that i have unlocked Droid 2 Global without Verizon activation and unlock code . Now I'm testting with all my country carrier , will post result soon .
Now , please do not update your firmware !
great work! but how did u manage to do this?
Any news? Could you please provide me the instructions how you get it activated and unlocked without Verizon code? I'd be glad if I could help you by testing it on my Droid2 Global. Thanks in advance.
There is a guy can do this in China already, for a while. However he wouldn't reveal the secret. Not by TurboSim, not by hardware fix, etc. The phones need to be sent to him so he can do the "software refresh".
namsss said:
I confirm that i have unlocked Droid 2 Global without Verizon activation and unlock code . Now I'm testting with all my country carrier , will post result soon .
Now , please do not update your firmware !
Click to expand...
Click to collapse
did not work for me, I downgrade to 2.4.330 to 2.4.29 and did a factory / reset to ask me to activate again, but nothing happened, did not work the code simunlock
=(
TurboSIM works fine without Verizon activation and unlock code. Checked. Bought at Ebay, just input 200539432676 in Search string on Ebay.
namsss and Skinny1979
Are we talking about a droid 2 global that could not be unlocked by code previously?
Yes, I have droid 2 global in Ukraine, and with Turbosim its works fine. I bought the code twice in the Ebay auction and it did not fit.
Skinny1979 said:
Yes, I have droid 2 global in Ukraine, and with Turbosim its works fine. I bought the code twice in the Ebay auction and it did not fit.
Click to expand...
Click to collapse
but your droid 2 was activated?
I think that should work with non activated phone verizon
My D2G wasn`t activated. I bypass activation screen
droidforums.net/img/droid-x-bypass.png
and insert turbosim
But there is little problem - you can only make and receive calls, no internet
Skinny1979 said:
Yes, I have droid 2 global in Ukraine, and with Turbosim its works fine. I bought the code twice in the Ebay auction and it did not fit.
Click to expand...
Click to collapse
Thanks for the info. Does everything on the phone works ok just as if it had been unlocked by code? (including data/internet)
data/internet - not working (
only calls
damn, that's not ideal but i guess it's something.
What about the OP's namsss solution?
Skinny1979 said:
data/internet - not working (
only calls
Click to expand...
Click to collapse
Have you set proper APN for data connectivity? By default D2G has very limited list of preconfigured settings and certainly it has no settings for Ukraine. Are you able to create Access Points in settings/wireless/mobile networks/access point names?
I able to create Access Points in settings/wireless/mobile networks/access point names, and I set proper APN. But nothing
I flash CDMA part of D2G from Verizon to Intertelecom (ukrainian CDMA carrier), its easy, and now I have EVDO internet. But GSM - only calls.
I don't know if this is just an isolated case but I would like to share with all D2G owners. I just got 2 D2G from eBay and they arrived this morning. I have done some research about this phone before about its usability after having to purchase unlock codes or what not to have it working.
However, upon inserting my simcard to the phone, it asked me to touch the Android icon and then it reads "A special call needs to be made to activate your phone service." ... I bypassed it by pressing "menu" and selected the network mode to be GSM only and it detected my Rogers sim card already with full signal. After that, I set up the wifi and it let me to pass through everything, all the way to the Android homescreen.
Now I have two fully functioning D2G... It just makes me wonder about what is going on with the difficulty to unlock the phone... it was as easy as a plug-and-play for me.
One important thing is, however, I am using a microsim, would that be the key to unlock the phone? lol i know this sounds dumb but I really didn't run into any problem using this phone, fresh from eBay brand new non-activated and locked to VZW.
matthewngsm said:
I don't know if this is just an isolated case but I would like to share with all D2G owners. I just got 2 D2G from eBay and they arrived this morning. I have done some research about this phone before about its usability after having to purchase unlock codes or what not to have it working.
However, upon inserting my simcard to the phone, it asked me to touch the Android icon and then it reads "A special call needs to be made to activate your phone service." ... I bypassed it by pressing "menu" and selected the network mode to be GSM only and it detected my Rogers sim card already with full signal. After that, I set up the wifi and it let me to pass through everything, all the way to the Android homescreen.
Now I have two fully functioning D2G... It just makes me wonder about what is going on with the difficulty to unlock the phone... it was as easy as a plug-and-play for me.
One important thing is, however, I am using a microsim, would that be the key to unlock the phone? lol i know this sounds dumb but I really didn't run into any problem using this phone, fresh from eBay brand new non-activated and locked to VZW.
Click to expand...
Click to collapse
you are not using GSM? GSM unlocked to use and not unlock the screen: D
@Namsss: You are "Chém gió" for me? You have to do, why not post them?
matthewngsm said:
I don't know if this is just an isolated case but I would like to share with all D2G owners. I just got 2 D2G from eBay and they arrived this morning. I have done some research about this phone before about its usability after having to purchase unlock codes or what not to have it working.
However, upon inserting my simcard to the phone, it asked me to touch the Android icon and then it reads "A special call needs to be made to activate your phone service." ... I bypassed it by pressing "menu" and selected the network mode to be GSM only and it detected my Rogers sim card already with full signal. After that, I set up the wifi and it let me to pass through everything, all the way to the Android homescreen.
Now I have two fully functioning D2G... It just makes me wonder about what is going on with the difficulty to unlock the phone... it was as easy as a plug-and-play for me.
One important thing is, however, I am using a microsim, would that be the key to unlock the phone? lol i know this sounds dumb but I really didn't run into any problem using this phone, fresh from eBay brand new non-activated and locked to VZW.
Click to expand...
Click to collapse
Huh! Looks like this phone was already unlocked. My phone definitely asked me for subsidy unlock code when I inserted my Rogers SIM. Mine unlocked with a code I purchased off Internet. So you can call/use data services with Rogers and you've been never asked for unlock code?!
matthewngsm said:
upon inserting my simcard to the phone, it asked me to touch the Android icon and then it reads "A special call needs to be made to activate your phone service." ... I bypassed it by pressing "menu" and selected the network mode to be GSM only and it detected my Rogers sim card already with full signal. After that, I set up the wifi and it let me to pass through everything, all the way to the Android homescreen.
Click to expand...
Click to collapse
Seems like the two units you bought came already unlocked?
BTW how much did you get them for? if you dont mind telling us
leobg said:
Huh! Looks like this phone was already unlocked. My phone definitely asked me for subsidy unlock code when I inserted my Rogers SIM. Mine unlocked with a code I purchased off Internet. So you can call/use data services with Rogers and you've been never asked for unlock code?!
Click to expand...
Click to collapse
Exactly... I am able to use data as I see the 3G icon on the status bar, as well as being able to use the My Rogers Account app, which would allow you to retrieve the info. only if you are on Rogers 3G network. But then the thing is when I first turned on the phone, it asked me for activation. I clicked "activate" but it said I failed and had to call VZW hotline. At that point I switched the network mode to GSM/UMTS only and that activation screen never showed up again.

Unlocked my phone, sent for repair, cannot unlock?

Sorry for the double post guys, I meant to post here.
Ok, I purchased an unlock code and unlocked successfully. A few weeks later, I sent out for repair for GPS lock-on issues, and recieved the same exact phone back(s/n and IMEI's match). I am really not too sure if the phone is unlocked still or not but I don't think it is because I cannot delete the T-mobile APN which was the reason I needed it unlocked in the first place so I can use Simple Mobile.
I tried to unlock the phone by using the 2945#*999#, but when I enter the unlock code that I have purchased, it says unlocked unsuccessfully.
Does the unlock code change or stays the same always. If it stays the same, why am I having a problem? I tried inputting twice.
TheKid1 said:
Sorry for the double post guys, I meant to post here.
Ok, I purchased an unlock code and unlocked successfully. A few weeks later, I sent out for repair for GPS lock-on issues, and recieved the same exact phone back(s/n and IMEI's match). I am really not too sure if the phone is unlocked still or not but I don't think it is because I cannot delete the T-mobile APN which was the reason I needed it unlocked in the first place so I can use Simple Mobile.
I tried to unlock the phone by using the 2945#*999#, but when I enter the unlock code that I have purchased, it says unlocked unsuccessfully.
Does the unlock code change or stays the same always. If it stays the same, why am I having a problem? I tried inputting twice.
Click to expand...
Click to collapse
Once you unlock a phone it stays unlocked. Your unlock is probably unsuccesful as the device is already unlocked. Have you tried your simple sim in the phone. If it boots up without a carrier lock message and asking you ton input the code that confirms it is unlocked.
On the official T-Mobile GB rom, the T-Mobile APN will never go away regardless of whether the phone is carrier locked or unlocked. Mine has that but no biggie. Just create new entries for data and mss for your carrier, and click the radio button so that Simple Mobile's normal APN for data is selected. Then you will be good to go.
See photo below. Will look like that just with your carrier's apn instead of mine.
jboxer said:
Once you unlock a phone it stays unlocked. Your unlock is probably unsuccesful as the device is already unlocked. Have you tried your simple sim in the phone. If it boots up without a carrier lock message and asking you ton input the code that confirms it is unlocked.
On the official T-Mobile GB rom, the T-Mobile APN will never go away regardless of whether the phone is carrier locked or unlocked. Mine has that but no biggie. Just create new entries for data and mss for your carrier, and click the radio button so that Simple Mobile's normal APN for data is selected. Then you will be good to go.
See photo below. Will look like that just with your carrier's apn instead of mine.
Click to expand...
Click to collapse
Well that is good to know that the phone is unlocked. I actually used to be able to delete the T-Mobile apn. Now I cannot delete it. But I can deal with the T-Mobile apn staying there but everytime I click the simple mobile apn, it keeps switching back to T-Mobile which is y I needed to originally unlock the phone in the first place. How do I keep the green dot on my simple mobile apn without it moving by itself every 5-10 minutes?
Search for my other thread for a solution to the Simple APN issue. It si because they use the same carrier ID as TMO. My solution fixes your problem.

AT&T Nexus S work on a foreign simcard without unlock?

Did you have to unlock the phone to do that?
I called AT&T and they said that they don't have the unlock code since they don't even sell the device, but that it works on sims outside the US. She seemed to imply that it won't work on tmobile but that if I go outside the US, and just put a sim in, it will work without me having to unlock the phone in anyway.
Can anyone verify this?
Thanks
dannypp said:
Did you have to unlock the phone to do that?
I called AT&T and they said that they don't have the unlock code since they don't even sell the device, but that it works on sims outside the US. She seemed to imply that it won't work on tmobile but that if I go outside the US, and just put a sim in, it will work without me having to unlock the phone in anyway.
Can anyone verify this?
Thanks
Click to expand...
Click to collapse
Most customer service representatives are pure idiots .... Nexus S is a Google phone , so it's factory unlocked to any SIM card you use with it(you may or may not get 3G on other networks depending on the other network 3G frequencies , and if the forgein network has 3G on 900/1900MHz it will have 3G on this Nexus S)..
Hope this helps..
Well I went to tmobile and the guy put in a sim into the phone and the phone got no reception nor did it seem to recognize the sim at all.
So it seems that it isn't unlocked.
I tried putting in this code: *#7465625#
Its supposed to tell you if the phone is unlocked or not, but nothing happens, it just says: Connection problem or invalid MMI code.
I don't need it to work on tmobile, but I do need it to work on foreign simcards. And I saw on other forums that for some people it worked on tmobile and others it didn't so there doesn't seem to be any clear answers.
dannypp said:
Well I went to tmobile and the guy put in a sim into the phone and the phone got no reception nor did it seem to recognize the sim at all.
So it seems that it isn't unlocked.
I tried putting in this code: *#7465625#
Its supposed to tell you if the phone is unlocked or not, but nothing happens, it just says: Connection problem or invalid MMI code.
I don't need it to work on tmobile, but I do need it to work on foreign simcards. And I saw on other forums that for some people it worked on tmobile and others it didn't so there doesn't seem to be any clear answers.
Click to expand...
Click to collapse
you have another issue here , check your phone
Thanks for the response.
What do you mean by other issue and how should I be checking my phone?
In any case, I put in a simcard that my brother gave me which I believe is from Mozambique on a carrier Vodacom. It asked for the code of the sim when I put the phone is as always, and so I got in putting in 0000.
It then showed no connection to anything whatsoever, also as always.
Keep in mind I did have wifi on.
Then all of a sudden it asked me to update my phone and install something. So I just said yes and it updated and rebooted.
All of a sudden I have bars here and there and it recognizes that tmobile and AT&T are in the area. I also saw I think at the top of the notification bar when I pull down the notifications tab, it said Vodacom. Of course I get no reception whatsoever but that is expected, this sim was a gophone sim in Mozambique.
Does this mean that its unlocked if it is recognizing another sim, even though no confirmation of reception? I plan to try again with tmobile now and perhaps make sure I have wifi connection while doing so and leave it in for longer.
Thanks and please let me know if you have any thoughts.
what ROM you're on now?stock or costum one ? you also might consider a FULL phone wipe.because this might be caused by a difference between at&t apn or other Sim data and the other .check for that
I'm on stock 2.3 that the phone came with. Haven't messed with it at all.
So I assume you saying that if I want to switch to another sim, I should do full phone wipe then? so that the at&t apn doesn't confuse it?
IF it doesn't work with tmobile again, I will try taht, and I will also try to learn what an apn is.
Thanks for the help.
Might work or might not !!! backup all your data and apps first then use the shotgun method lol
But what I am sure of is that Nexus S phones are always unlocked and SIM free..

Unlocking my Pantech Secret UP

Is it possible to fully unlock this phone?
I bought it on Ebay from a koreran seller.
It has an Alleh logo on the back and on start-up.
It is supposed to be fully unlocked, but it`s not.
When I turn on the phone with my main sim it gives an error message and network is blocked.
I know it is partly unlocked because I can use it with my other sim, but the reception of this network is pretty bad where I live.
So I really want it to work with my main carrier.
It is rooted.

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