Screen Completely Dead - OnePlus 6 Questions & Answers

Well...that was nice while it lasted.
Had the phone delivered last night, set it up. Around noon this afternoon, the screen turns black while typing. I turn the screen on and off but only see faint horizontal lights. I press down power button to turn off, reboot, no screen. Not even boot animation. No screen while attempting to get into recovery.
After I turn on, the phone does vibrate when touching parts of the screen or fingerprint sensor, so it's still alive somewhere....(also LED light does go red or green, and I hear a sound when plugging in to charge). Very occasionally I see horizontal lights in the bottom half of the screen or split second, bright white/pink flashes around the top half of the screen.
In the middle of this, the phone did go into safe mode (seemingly of its own accord) and the screen came on fully. However, after a minute or too, back to black. Haven't been able to replicate since.
I have initiated what I hope will be a painless replacement process. However, is there anything I could try? Any simliar experience on OP6 or previous OP devices? I can find next to nothing on this. Everyone having a problem seems to have either rooted (which I haven't done) or experiencing battery/power issues. I talked to a support rep who seems to think it's an OS issue, although I doubt it since I can't even go into recovery or see the boot logo. He later seemed to think something inside was fried....which is concerning given my grand total screen on time of well less than 10 hours.

cazcryy said:
Well...that was nice while it lasted.
Had the phone delivered last night, set it up. Around noon this afternoon, the screen turns black while typing. I turn the screen on and off but only see faint horizontal lights. I press down power button to turn off, reboot, no screen. Not even boot animation. No screen while attempting to get into recovery.
After I turn on, the phone does vibrate when touching parts of the screen or fingerprint sensor, so it's still alive somewhere....(also LED light does go red or green, and I hear a sound when plugging in to charge). Very occasionally I see horizontal lights in the bottom half of the screen or split second, bright white/pink flashes around the top half of the screen.
In the middle of this, the phone did go into safe mode (seemingly of its own accord) and the screen came on fully. However, after a minute or too, back to black. Haven't been able to replicate since.
I have initiated what I hope will be a painless replacement process. However, is there anything I could try? Any simliar experience on OP6 or previous OP devices? I can find next to nothing on this. Everyone having a problem seems to have either rooted (which I haven't done) or experiencing battery/power issues. I talked to a support rep who seems to think it's an OS issue, although I doubt it since I can't even go into recovery or see the boot logo. He later seemed to think something inside was fried....which is concerning given my grand total screen on time of well less than 10 hours.
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Click to collapse
Looks like a sure replacement case, I don't think it's a software issue.

Cst79 said:
Looks like a sure replacement case, I don't think it's a software issue.
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Click to collapse
Yea I do hope they replace, instead of sending it back with a half-assed fix. From what I can see doesn't seem all that easy to fix anyway though. I'm unable to wipe before sending it back because I can't unlock or get into recovery. I have all my stuff signed in. Should I be concerned?

cazcryy said:
Yea I do hope they replace, instead of sending it back with a half-assed fix. From what I can see doesn't seem all that easy to fix anyway though. I'm unable to wipe before sending it back because I can't unlock or get into recovery. I have all my stuff signed in. Should I be concerned?
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You said the screen worked normally in safe mode correct?

Yeah my phones were never the same after they were fixed... whether it was by me or a "professional"... just replace them FFS

cazcryy said:
Yea I do hope they replace, instead of sending it back with a half-assed fix. From what I can see doesn't seem all that easy to fix anyway though. I'm unable to wipe before sending it back because I can't unlock or get into recovery. I have all my stuff signed in. Should I be concerned?
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Click to collapse
If your unable to restore it you may be able to wipe the data using ADB http://smallbusiness.chron.com/factory-resetting-android-phone-computer-71407.html

TechOut said:
You said the screen worked normally in safe mode correct?
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Right. No idea how it even got itself to safe mode. But it was short-lived, screen went black while still in safe mode. I can't get back into safe mode (or maybe I am, just with no screen, I have no way to tell lol)
TheNetwork said:
Yeah my phones were never the same after they were fixed... whether it was by me or a "professional"... just replace them FFS
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Click to collapse
Right, I have the same concerns and really hoping for a straight replacement.

cazcryy said:
Yea I do hope they replace, instead of sending it back with a half-assed fix. From what I can see doesn't seem all that easy to fix anyway though. I'm unable to wipe before sending it back because I can't unlock or get into recovery. I have all my stuff signed in. Should I be concerned?
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Click to collapse
If the first set of instructions fails it may be because you don't have USB debugging on which you won't be able to enable because it's under settings you can try rebooting the phone into fastboot and using these commands
To enter the fastboot mode:
adb reboot bootloader
Check whether the mobile phone is also in fastboot mode: fastboot devices
To delete the data: fastboot erase userdata
To delete cache: fastboot erase cache

TechOut said:
If the first set of instructions fails it may be because you don't have USB debugging on which you won't be able to enable because it's under settings you can try rebooting the phone into fastboot and using these commands
To enter the fastboot mode:
adb reboot bootloader
Check whether the mobile phone is also in fastboot mode:
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Click to collapse
Fml, I was gonna set it up last night, but thought what the heck, I'll do it when I actually need it...which I now realize sounds stupid.

cazcryy said:
Fml, I was gonna set it up last night, but thought what the heck, I'll do it when I actually need it...
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Click to collapse
Try it in fastboot mode those should work without USB debugging being on
---------- Post added at 01:44 AM ---------- Previous post was at 01:43 AM ----------
cazcryy said:
Fml, I was gonna set it up last night, but thought what the heck, I'll do it when I actually need it...which I now realize sounds stupid.
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Click to collapse
And good thing about fastboot is there is a command to boot into it so you can pretty much use it without the screen
---------- Post added at 01:46 AM ---------- Previous post was at 01:44 AM ----------
cazcryy said:
Fml, I was gonna set it up last night, but thought what the heck, I'll do it when I actually need it...which I now realize sounds stupid.
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Click to collapse
One other idea is if you boot the phone normally there is a find my phone feature I don't know if it can be wiped remotely I'm not familiar with using it but might be something to look into of ADB and fastboot fail

cazcryy said:
Fml, I was gonna set it up last night, but thought what the heck, I'll do it when I actually need it...which I now realize sounds stupid.
Click to expand...
Click to collapse
Answer is yes you can erase it with find my phone I've posted ways to access it

TechOut said:
Try it in fastboot mode those should work without USB debugging being on
---------- Post added at 01:44 AM ---------- Previous post was at 01:43 AM ----------
And good thing about fastboot is there is a command to boot into it so you can pretty much use it without the screen
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Click to collapse
Oh sorry, I misread the first, thought I still needed debugging for fastboot. But uh..I can wipe normally now since I have my screen back....Yea out of nowhere it's back...after 9 hours of constant struggle. I'm actually more concerned than relieved, as it still seems like a serious issue, and there (probably) goes my hope of a replacement unless the issue comes back while the phone is with them. Should I still send it back even if the issue does not come back? If it doesn't I'm thinking maybe I should do a normal return within the 15 day window, and just buy a new one. Thoughts?

cazcryy said:
Oh sorry, I misread the first, thought I still needed debugging for fastboot. But uh..I can wipe normally now since I have my screen back....Yea out of nowhere it's back...after 9 hours of constant struggle. I'm actually more concerned than relieved, as it still seems like a serious issue, and there (probably) goes my hope of a replacement unless the issue comes back while the phone is with them. Should I still send it back even if the issue does not come back? If it doesn't I'm thinking maybe I should do a normal return within the 15 day window, and just buy a new one. Thoughts?
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I mean I feel like if the screen was dead there would be know coming back. Since it went to safe mode and worked there it almost seems software related

TechOut said:
I mean I feel like if the screen was dead there would be know coming back. Since it went to safe mode and worked there it almost seems software related
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That's true, I was thinking maybe faulty connection. I know next to nothing about internals of these phones, so I'm not sure what connections are involved, but is this possible?

cazcryy said:
That's true, I was thinking maybe faulty connection. I know next to nothing about internals of these phones, so I'm not sure what connections are involved, but is this possible?
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Click to collapse
It is but there isn't really much of a way for them to wiggle loose especially not with the phone still sealed
---------- Post added at 01:57 AM ---------- Previous post was at 01:55 AM ----------
cazcryy said:
That's true, I was thinking maybe faulty connection. I know next to nothing about internals of these phones, so I'm not sure what connections are involved, but is this possible?
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Click to collapse
Honestly I would wipe it do a software reinstall and just not put to much senstive data on it for a few days and see what it does. If you don't have any issues for say 10 days then don't worry about it. If you do then you have the no questions asked return period and if you pass that and something comes up with it you have the year warranty

TechOut said:
It is but there isn't really much of a way for them to wiggle loose especially not with the phone still sealed
---------- Post added at 01:57 AM ---------- Previous post was at 01:55 AM ----------
Honestly I would wipe it do a software reinstall and just not put to much senstive data on it for a few days and see what it does. If you don't have any issues for say 10 days then don't worry about it. If you do then you have the no questions asked return period and if you pass that and something comes up with it you have the year warranty
Click to expand...
Click to collapse
Yeah, that's good advice. I'll wipe, re-install a couple of things, set up USB debugging and find my device for contingency, and see how it does over the next few days. Thanks, I really appreciate your input :good:

TechOut said:
It is but there isn't really much of a way for them to wiggle loose especially not with the phone still sealed
---------- Post added at 01:57 AM ---------- Previous post was at 01:55 AM ----------
Honestly I would wipe it do a software reinstall and just not put to much senstive data on it for a few days and see what it does. If you don't have any issues for say 10 days then don't worry about it. If you do then you have the no questions asked return period and if you pass that and something comes up with it you have the year warranty
Click to expand...
Click to collapse
Aaaaaaand there goes the screen lol. I guess wipe and going back. Will try either of find my device or fastboot.

cazcryy said:
Aaaaaaand there goes the screen lol. I guess wipe and going back. Will try either of find my device or fastboot.
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I would use find my device probably less steps lol

TechOut said:
I would use find my device probably less steps lol
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Click to collapse
Lol yea it seems like the phone is not all there even though it vibrates to touches. Find my device can't locate the phone. Also it shows on my cars Bluetooth but can't play music or access call functions. Will try fastboot over the weekend. If no go I guess just send it in with everything logged in and hope no one can access it -__-

Related

Skyrocket randomly restarts and vibrates at 2 second intervals?

This has been happening for a few days now, the phone turns off and endlessly vibrates until I pull the battery, and then it does it again and again but it'll work for a few hours before it happens again... I've tried different roms but its still happening and it's getting very frustrating
does it do it on stock? And are you over clocked?
CM9 Skyrocket
droid512 said:
does it do it on stock? And are you over clocked?
CM9 Skyrocket
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Click to collapse
I'm back on gingerbread now cuz ICS was unstable and im not overclocked
Sounds like a stuck power button. There is a thread on this somewhere
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
mindmajick said:
Sounds like a stuck power button. There is a thread on this somewhere
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Click to expand...
Click to collapse
You mean like physically? Seems fine the phone just starts doing it randomly while it's just sitting on the bed. Right now it's not even turning on at all no matter what I try :/
...
Here is one example:
http://forum.xda-developers.com/showthread.php?t=1801226
I know there is a good one that goes through the logic of it... but the symptoms seem the same.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
It's in download mode now, I'm going to try downloading stock Rogers ICS and see if the problem persists, if it does I still have 5 months of warranty so hopefully that'll be covered
Ok. You can try jamming on the power button repeatedly too...
Good luck!
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Looks like the skyrocket's done for good.. I'm going to take it in to the store tomorrow but what do you think they'll say when they fix it and find out it's rooted?
SGS2X said:
Looks like the skyrocket's done for good.. I'm going to take it in to the store tomorrow but what do you think they'll say when they fix it and find out it's rooted?
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Click to collapse
EDIT: Is there any way to get my files off the internal SD without being able to turn the phone on? can't get into download mode or recovery because the phone just turns off 3-4 seconds in
SGS2X said:
EDIT: Is there any way to get my files off the internal SD without being able to turn the phone on? can't get into download mode or recovery because the phone just turns off 3-4 seconds in
Click to expand...
Click to collapse
no.
try this test, when it goes through the bootloop, keep the power button depressed w/out releasing it and see if it displays the same charactersistics as your bootloops, also count the seconds each situation has, if they are the same then the problem is the sticky power button
As posted earlier, http://forum.xda-developers.com/showthread.php?t=1801226
It's the power button that is messed up, hands-down.
Try and try and try and sooner or later you'll probably get it. I could care less about the phone as I have a replacement coming, but I wanted to get my data off of it.
Open up you're phone if you're comfortable and mess with the power button directly some, either you're going to fix it long enough to get your data or break it completely...doesn't really matter at this point.
Just put the battery in and right after the phone vibrates hold the power button and see how lucky you are at getting it to last the full 8+ seconds instead of the usual 2 before it reboots and vibrates.
Once you get it working, don't touch that *****. As gently as possible, set it down and get your USB in, turn on Mass USB and debugging and copy your stuff. Put the timeout to the max or download an app so you don't have to touch the power button ever and just touch the screen every once in awhile if you don't have an app. Don't forget to reset your flash counter and reflash stock ODIN if you're rooted or on anything custom (Use ADB to reboot through all this)
Honestly...I let my phone restart on its own for a total of like 8 hours (I didn't care and honestly hoped it burnt up or something and was completely fried) and I watched it for a good chunk of the time and it never booted up on its own. After I took it apart twice and beat the hell out of the power button a good while I finally got it to work.
Repeatedly mashing it after 'attempting' to clean it and then pulling the battery/reinserting and seeing if it worked is how I finally got mine.
Now it's just a paper weight till the new one comes.
Edit: I find it weird that a lot more of these problems are popping up. I noticed a bunch of threads on various sites towards the end of June that had popped up and now some are here too recently. I guess the Skyrocket's cheap-feeling Power Button is indeed...cheap.
It isn't the power button. I posted this problem months ago and took it in to a device center. It was actually a battery issue where it connects into the phone. The charge going into the phone doesn't stick, causing it to flicker power and thus restart constantly. They never ended up getting my old one to turn on and never saw it was rooted and what not. Ended up just giving me a refurbished one.
Sent from my SAMSUNG-SGH-I727 using xda premium
aceownstheworld said:
It isn't the power button. I posted this problem months ago and took it in to a device center. It was actually a battery issue where it connects into the phone. The charge going into the phone doesn't stick, causing it to flicker power and thus restart constantly. They never ended up getting my old one to turn on and never saw it was rooted and what not. Ended up just giving me a refurbished one.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
well if it never turns on, then its not the sticky power button problem, the sticky power button has a reboot symptom at a consistent interval
hd2k10 said:
As posted earlier, http://forum.xda-developers.com/showthread.php?t=1801226
It's the power button that is messed up, hands-down.
Try and try and try and sooner or later you'll probably get it. I could care less about the phone as I have a replacement coming, but I wanted to get my data off of it.
Open up you're phone if you're comfortable and mess with the power button directly some, either you're going to fix it long enough to get your data or break it completely...doesn't really matter at this point.
Just put the battery in and right after the phone vibrates hold the power button and see how lucky you are at getting it to last the full 8+ seconds instead of the usual 2 before it reboots and vibrates.
Once you get it working, don't touch that *****. As gently as possible, set it down and get your USB in, turn on Mass USB and debugging and copy your stuff. Put the timeout to the max or download an app so you don't have to touch the power button ever and just touch the screen every once in awhile if you don't have an app. Don't forget to reset your flash counter and reflash stock ODIN if you're rooted or on anything custom (Use ADB to reboot through all this)
Honestly...I let my phone restart on its own for a total of like 8 hours (I didn't care and honestly hoped it burnt up or something and was completely fried) and I watched it for a good chunk of the time and it never booted up on its own. After I took it apart twice and beat the hell out of the power button a good while I finally got it to work.
Repeatedly mashing it after 'attempting' to clean it and then pulling the battery/reinserting and seeing if it worked is how I finally got mine.
Now it's just a paper weight till the new one comes.
Edit: I find it weird that a lot more of these problems are popping up. I noticed a bunch of threads on various sites towards the end of June that had popped up and now some are here too recently. I guess the Skyrocket's cheap-feeling Power Button is indeed...cheap.
Click to expand...
Click to collapse
Alright, I will definitely try and try until the phone turns on before taking it into the store. This has actually been happening for a few days now but I didn't really care too much because I was really busy and I thought since it turns on after a few tries, I'll just take the files off and return it to stock later. Also, yesterday someone gave the suggestion of repeatedly jamming the power button and that actually worked twice but after that it never worked again.
Is it possible to remove the back and fix the power button without voiding the warranty (are there any stickers)?
EDIT: I have it disassembled right now, what exactly should I do to the power button? I tried clicking it a few times and blowing at it nd I put the battery in but still the same thing
EDIT 2: Umm what looks to be the litmus paper on the inside is red.. the phone has never come in contact with water so how is this possible..
EDIT 3: Every housing I've seen online (4-5) has a red square on the housing so I'm guessing it comes in red by default? Either way I'm taking it to Rogers right now, they said I could have a refurbished for 35 or I can just repair this one so I'm just going to repair it and hopefully the files will be preserved.
My only concern.. the phone running Juggernaut 5 right now LOL and the internal SD is full of rom zips and kernels so hopefully they don't look at that, or don't care. Once they repair the phone, what can they really do tho? Break it again nd send it back? haha
SGS2X said:
Alright, I will definitely try and try until the phone turns on before taking it into the store. This has actually been happening for a few days now but I didn't really care too much because I was really busy and I thought since it turns on after a few tries, I'll just take the files off and return it to stock later. Also, yesterday someone gave the suggestion of repeatedly jamming the power button and that actually worked twice but after that it never worked again.
Is it possible to remove the back and fix the power button without voiding the warranty (are there any stickers)?
EDIT: I have it disassembled right now, what exactly should I do to the power button? I tried clicking it a few times and blowing at it nd I put the battery in but still the same thing
EDIT 2: Umm what looks to be the litmus paper on the inside is red.. the phone has never come in contact with water so how is this possible..
EDIT 3: Every housing I've seen online (4-5) has a red square on the housing so I'm guessing it comes in red by default? Either way I'm taking it to Rogers right now, they said I could have a refurbished for 35 or I can just repair this one so I'm just going to repair it and hopefully the files will be preserved.
My only concern.. the phone running Juggernaut 5 right now LOL and the internal SD is full of rom zips and kernels so hopefully they don't look at that, or don't care. Once they repair the phone, what can they really do tho? Break it again nd send it back? haha
Click to expand...
Click to collapse
I would just fiddle with the power hoping for the best.
As far as your roms go, I doubt it'll be a problem. A) They're not going to get the phone to turn on anyway. They're probably just going to repair the button and reflash before they even check anything. Either way, like you said, the worst case is they find it but you already have your replacement...maybe they'll try charging you the phone, throw a hassle and offer to cancel your service and tell them to send you your "unwarranteed phone" and the button repair bill and they can have theirs back. I don't seem them getting you for it. All they might do is check the flash counter which probably hasn't been tripped if you didn't use a bad ODIN.
Juggernaut 5
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Click to collapse
i never seen this rom, where did u get it, is it for the skyrocket, if not could be your prob
hd2k10 said:
I would just fiddle with the power hoping for the best.
As far as your roms go, I doubt it'll be a problem. A) They're not going to get the phone to turn on anyway. They're probably just going to repair the button and reflash before they even check anything. Either way, like you said, the worst case is they find it but you already have your replacement...maybe they'll try charging you the phone, throw a hassle and offer to cancel your service and tell them to send you your "unwarranteed phone" and the button repair bill and they can have theirs back. I don't seem them getting you for it. All they might do is check the flash counter which probably hasn't been tripped if you didn't use a bad ODIN.
Click to expand...
Click to collapse
vincom said:
i never seen this rom, where did u get it, is it for the skyrocket, if not could be your prob
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Click to collapse
Flash counter is at 0, I checked when I managed to get into Download mode before it stopped working altogether. Juggernaut 5 is a rom for the Hercules (T989) and that's not the problem, I've used it before and I only flashed it after the problem started because I thought ICS was the problem, but it stayed even after flashing Juggernaut.
so what did u end up doing, fool around w/the power button or did u bring it in

HTC One XL won't charge or turn on, no blinking light.

The thing is I've had these phone for months now, everything works fine. But last night I left the battery died for about an hour and when I tried to charge it, there's no sign of charging at all. I left it overnight but to no avail. Can anyone help me?:crying:
Have you tried holding the power button down?
Sent from my Evita
---------- Post added at 12:56 PM ---------- Previous post was at 12:55 PM ----------
You haven't provided anywhere near enough information by the way. Provide your bootloader details, ROM, kernel, recovery version, anything else that's relevant.
Sent from my Evita
--
You shouldn't ever suggest anyone use the power + volume up button combo, that deliberately puts the phone into Qualcomm download mode.
Sent from my Evita
I know, but that is better than anything. I mean, these steps would be something to try when you're absolutely out of ideas, and you don't have warranty.
No it isn't better than anything, it's the worst possible thing you could do no matter what the situation. Nothing good can come of it. If you want to be responsible for a phone that can truly only be recovered via jtag that's up to you, but I'll do my best to warn people that's it's an awful idea, as would any other experienced person.
Sent from my Evita
masok said:
A couple of things that you can try if you haven't yet.
Power + Volume Up
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Click to collapse
This is not a good idea (as timmaaa already stated) and not good advice.
Not sure who gave you this advice (or if you just made it up, or read it on a forum for another device), but its wrong and should not be performed or recommended to others.
Its not "better than anything" (think you mean "better than nothing") as it can potentially put the OP in a worse position than he already is.
---------- Post added at 09:53 AM ---------- Previous post was at 09:50 AM ----------
HollowLeon said:
The thing is I've had these phone for months now, everything works fine. But last night I left the battery died for about an hour and when I tried to charge it, there's no sign of charging at all. I left it overnight but to no avail. Can anyone help me?:crying:
Click to expand...
Click to collapse
Make sure you use the wall charger, and not connected to a computer by USB. You can try messing with holding the power button, and/or power+vol down. Also try these button combos while the phone is connected to the charger. At least one user on here inexplicably got his seeming dead HOX going that way, when nothing else seemed to work.
Actually I read about that on a different forum, I think it was on androidcentral.
There a guy saying that he got his One X back to life using that combo, and didn't mention anything about it going into Qualcomm download mode.
Didn't think it was such a bad thing to do because I just read that guy's experience.
I will delete that suggestion from my post.
Thanks for the info
masok said:
Actually I read about that on a different forum, I think it was on androidcentral.
There a guy saying that he got his One X back to life using that combo, and didn't mention anything about it going into Qualcomm download mode.
Didn't think it was such a bad thing to do because I just read that guy's experience.
I will delete that suggestion from my post.
Thanks for the info
Click to expand...
Click to collapse
Understand that Qualcomm download mode wipes the OS and render the phone unbootable (except to hboot and recovery, if available).
If you did not know what the button combo does, don't recommend it. Simple.
Thanks for all your replies, the only solution I found is I SMACKED (yeah you just read that right) the phone really hard and the red blinking light came on! Thank God, I thought of buying new ones, turns out didn't have to.
HollowLeon said:
Thanks for all your replies, the only solution I found is I SMACKED (yeah you just read that right) the phone really hard and the red blinking light came on! Thank God, I thought of buying new ones, turns out didn't have to.
Click to expand...
Click to collapse
Odd. Now I wouldn't recommend anyone else follow this "fix".
Suffice it to say, don't let your battery level drop until the device shuts off, when at all possible. There are safeguards to prevent it from dropping too low to take a charge, but these are not always failsafe. My thought is something like that happened in your case. Why "smacking" the phone fixed it, I have no idea.

[Q] Phone accident, questions about touch input

Greeting my fellow phonenerds, today I accidently my nexus 5, in the water after having it and loved it with all my heart for more than half a year. My heart stopped and my breath was on strike, but i was quick in turning it off and leaving it for drying in the sun for a few hours (it was pretty hot this day), with the back case opened. I started the phone and saw some quite depressing and scary phenomena, like, flickering screen, lines switching rapidly, but also no touch input, nothing registered, it sometimes "touched itself on random locations" but without my control. So i shut it off, leaving it for more drying, i've also cleansed the electronic connections with acetone very carefully to remove any oxidation or dirt from the water, left it for drying again. The screen is ok now, some little flickering from whiter to darker, but mostly fine, no buggy ****. Altough it cannot still sense my touch input, but i've only tried booting to the main os so i thught, wel lets try booting it in recovery mode, and voila! the touch works fine, but not when booted into the home screen. What is the problem?
The problem is it got wet..... Lol
Sorry, but kinda a silly question.
Water usually fries something.
Send it for repair. ?
---------- Post added at 09:01 PM ---------- Previous post was at 08:59 PM ----------
To be clear....water will not ever, in anyway, affect software.....so I'm sure you have hardware damage, as is usually the case with water damage.
Hey, flash stock to it and see. If it works, awesome!!! If its the same....game over.
KJ said:
The problem is it got wet..... Lol
Sorry, but kinda a silly question.
Water usually fries something.
Send it for repair. ?
---------- Post added at 09:01 PM ---------- Previous post was at 08:59 PM ----------
To be clear....water will not ever, in anyway, affect software.....so I'm sure you have hardware damage, as is usually the case with water damage.
Hey, flash stock to it and see. If it works, awesome!!! If its the same....game over.
Click to expand...
Click to collapse
I will try to flash stock. I think it's just weird that the touch works in twrp recovery and not in the OS, dont you think?
NexusFive said:
I will try to flash stock. I think it's just weird that the touch works in twrp recovery and not in the OS, dont you think?
Click to expand...
Click to collapse
Yes, its strange....but could just be how it is. Getting it wet won't alter files... Just fry hardware.
If its the same after a wipe and stock flash....you're probably pooched. That rules out software anyway.
Good luck!
KJ said:
Yes, its strange....but could just be how it is. Getting it wet won't alter files... Just fry hardware.
If its the same after a wipe and stock flash....you're probably pooched. That rules out software anyway.
Good luck!
Click to expand...
Click to collapse
It is strange, doesnt sound logical at all, does twrp use other hardware to sense input? no. Well, somehow the water made the phone buggy, because it works now Clean install of carbonrom.
Edit* I took my joy too early, its still buggy, sometimes the touch works great, then the os freezes and a simple restard of screen can make it funcion again.
I cleanflashed stock. Everything stock. After every clean install I can use the phone flawlessy for about 1 minute, before the screen freezes (animations still show, like background animations) and no touch is registered anymore, if i turn off n on the screen, i may be able to use touch for a few seconds again before it freezes. Im pretty sure my phone is broken, but im not sure what is broken, the touch obviously works, the screen works, its just some other problem, maybe a weird voltage builds up in the screen after you use it for a while because some little connection is fried i dont know. Im just curious what is wrong, maybe i should just send it in to a repair clinic.
NexusFive said:
i should just send it in to a repair clinic.
Click to expand...
Click to collapse
Yep

Nexus 5 Screen will not light up

Hey guys I've had my N5 for almost a year now but it seems to have gone kaput on me recently...
On Monday I was on a skype call, (just audio) when my phone suddenly restarted, I didn't pay much mind to it as that happened before and it would usually just cut back on, but this time, it restarted, and restarted and just didn't stop. That lead me to think its the power button being stuck so i checked it out and made sure its not being depressed and well yeah it wasn't. And soon after that the phones screen was sometimes on during the reboots and sometimes off. I knew it was rebooting because the N5 vibrates a bit when Google pops up on the loading screen in a certain way, but yeah now the screen doesn't light up at all, there's still vibrations and sounds like when I call or when I say Okay Google a few times, the LED will even light up during a call. I know the phone is "on and working" in the background but the screen doesn't light up and as such I can't touch it, any ideas and or advice friends?
bump de bump?
Possibly your backlight burnt out? Water damage?
if you are running cyanogenmod, you could be experiencing sod "sleep of death". thats when you know the phone is on and working, but the screen doesnt turn on. ive been reading lots of complaints about cm and the sod.
TheROMGuy said:
Possibly your backlight burnt out? Water damage?
Click to expand...
Click to collapse
As the phone kept rebooting it went from seeing everything, to seeing nothing but the back light to dark, so maybe? It was just by me on my desk too so I was doubtful about the water damage but I put it in the sealed rice bag for about 24 hours just in case but still no luck.
I actually am running cyanogenmod and whenever I do have a problem I always feel that its related to CM as the phone doesn't have any physical damage...maybe I should look into that, any other ideas friends?
P.S I am using the ElementalX Kernel and UNFORTUNATELY I turned on the FAST CHARGE USB option and that makes the phone play funny with the computer, if you guys have any advice as to how I could turn off that option please do let me know
http://forum.xda-developers.com/goo...l-06-03-14-one-click-factory-restore-t2513937
I used this tool to try and remove anything that could be bothering my phone, software wise, and I'm not sure if it wiped away Kernels and Roms but thought you guys should know, my computer now recognizes the phone and I can see folders and such, which are now empty.
dynamo147 said:
http://forum.xda-developers.com/goo...l-06-03-14-one-click-factory-restore-t2513937
I used this tool to try and remove anything that could be bothering my phone, software wise, and I'm not sure if it wiped away Kernels and Roms but thought you guys should know, my computer now recognizes the phone and I can see folders and such, which are now empty.
Click to expand...
Click to collapse
all it does is completely wipe your phone and install an older android version. flashing the factory img will do the same, except youll get the newest android version. don't use these tools, doing things the right way will be more beneficial to you. anyways, since cm is having issues, try a different rom, or just go stock.
simms22 said:
all it does is completely wipe your phone and install an older android version. flashing the factory img will do the same, except youll get the newest android version. don't use these tools, doing things the right way will be more beneficial to you. anyways, since cm is having issues, try a different rom, or just go stock.
Click to expand...
Click to collapse
Thats my problem though my screen is still untouchable or see able and it makes it hard to flash stuff since I can't properly use TWRP, and having the fast charge hack on my computer doesnt really sense im in USB Debug but I guesssss its off now though, but still no screen loving
dynamo147 said:
Thats my problem though my screen is still untouchable or see able and it makes it hard to flash stuff since I can't properly use TWRP, and having the fast charge hack on my computer doesnt really sense im in USB Debug but I guesssss its off now though, but still no screen loving
Click to expand...
Click to collapse
if still no screen, its probably physically damaged(hit or factory damage). is an exchange possible?
simms22 said:
if still no screen, its probably physically damaged(hit or factory damage). is an exchange possible?
Click to expand...
Click to collapse
Well i got mine through the Play Store and I did think about an RMA, I know there was that free screen replacement thing going on but the customer rep sounded like he had no idea what I was talking about. and I'm thinking its a flex cable issue as my phone hasn't incurred any damage from drops or bumps or anything since i make it a point to be stationary while using phone, but....where the sim card tray is, that "bridge" or thin piece on the bottom side toward the phone has split as a result of my bad sim card ejecting, but that was when i first obtained the phone, also there is another split, inside the phone there is a canopy above the charging port that is split but i still know that occurred long before this, and its not even an electrical piece along with the sim card bridge thing.
BUTTT yeah im afraid if I RMA they will use that as an excuse to charge me $400, even though I know it's not playing any sort of factor in my screen acting up....Is there a policy on that?
dynamo147 said:
Well i got mine through the Play Store and I did think about an RMA, I know there was that free screen replacement thing going on but the customer rep sounded like he had no idea what I was talking about. and I'm thinking its a flex cable issue as my phone hasn't incurred any damage from drops or bumps or anything since i make it a point to be stationary while using phone, but....where the sim card tray is, that "bridge" or thin piece on the bottom side toward the phone has split as a result of my bad sim card ejecting, but that was when i first obtained the phone, also there is another split, inside the phone there is a canopy above the charging port that is split but i still know that occurred long before this, and its not even an electrical piece along with the sim card bridge thing.
BUTTT yeah im afraid if I RMA they will use that as an excuse to charge me $400, even though I know it's not playing any sort of factor in my screen acting up....Is there a policy on that?
Click to expand...
Click to collapse
ive rma'ed before, google is really good about it. i sent my nexus 7 back with a custom recovery, rom, kernel.. and the thing going on with google and exchanging the n5 once without question, isnt about the screen, its for anything.
simms22 said:
ive rma'ed before, google is really good about it. i sent my nexus 7 back with a custom recovery, rom, kernel.. and the thing going on with google and exchanging the n5 once without question, isnt about the screen, its for anything.
Click to expand...
Click to collapse
I suppose I might as well shoot for it? Is there a way to decline paying for the device if they decide that I should pay?
dynamo147 said:
I suppose I might as well shoot for it? Is there a way to decline paying for the device if they decide that I should pay?
Click to expand...
Click to collapse
send back the rma? honestly, i dont know. i dont know anyone thats ever had to pay. unless its obvious that you did something, youll be fine.
So when you hold down the power button and the vol - for about 15 seconds the bootloader screen doesn't show up? If so, yeah try to RMA.
I will chat it up with one of the customer service peeps and see what they think then, and maybe even hopefully one will know about the replace anything deal
anactoraaron said:
So when you hold down the power button and the vol - for about 15 seconds the bootloader screen doesn't show up? If so, yeah try to RMA.
Click to expand...
Click to collapse
and yup Ik its in bootloader mode though because the computer beeps and tries installing drivers and what not and also because it does that single vibrate, but yeah the screen is still dark so I can't see my selections, I believe I can still actually make a selection though, just unable to see them
dynamo147 said:
and yup Ik its in bootloader mode though because the computer beeps and tries installing drivers and what not and also because it does that single vibrate, but yeah the screen is still dark so I can't see my selections, I believe I can still actually make a selection though, just unable to see them
Click to expand...
Click to collapse
Check to make sure you have the newest drivers (there's a sticky in the general section with all the useful info). If you bought it from the play store see if you can get an RMA - Google seems to have a good rep with this. It wouldn't hurt to flash a factory image to erase everything either before sending it off (privacy and whatnot). If you have the newest TWRP (2.8.0.1) if you boot into recovery and you should be able to access the internal storage without having to select anything (in case there's anything there not backed up). Boot to recovery is volume down twice and power I think.
anactoraaron said:
Check to make sure you have the newest drivers (there's a sticky in the general section with all the useful info). If you bought it from the play store see if you can get an RMA - Google seems to have a good rep with this. It wouldn't hurt to flash a factory image to erase everything either before sending it off (privacy and whatnot). If you have the newest TWRP (2.8.0.1) if you boot into recovery and you should be able to access the internal storage without having to select anything (in case there's anything there not backed up). Boot to recovery is volume down twice and power I think.
Click to expand...
Click to collapse
Well now that I used that tool I'm not sure if my recovery is still TWRP or if it's stock, it flashed a stock factory image I'm told, but that doesn't remove the Kernel and Recovery too does it? I wanna get it as stock as possible before I sent it out. At this point I believe it has a factory image but I can't say for sure about anything else
dynamo147 said:
Well now that I used that tool I'm not sure if my recovery is still TWRP or if it's stock, it flashed a stock factory image I'm told, but that doesn't remove the Kernel and Recovery too does it? I wanna get it as stock as possible before I sent it out. At this point I believe it has a factory image but I can't say for sure about anything else
Click to expand...
Click to collapse
See here http://forum.xda-developers.com/showthread.php?t=2513701.

Nexus 5 wont turn on at all :(

So i dropped my nexus 5 from about 2 ft accidentally and now it wont turn on, and it is extremely hot. Please some one helppppp!:crying:
I don't think it works, but please test it: Press and hold the powerbutton for 20-30 seconds. This will preform a reset (like removing battery). Good luck!
depii said:
I don't think it works, but please test it: Press and hold the powerbutton for 20-30 seconds. This will preform a reset (like removing battery). Good luck!
Click to expand...
Click to collapse
Nope doesnt work, it is still dead.
Samarth_17 said:
Nope doesnt work, it is still dead.
Click to expand...
Click to collapse
If it is getting hot, it's probably turning on. Looks like you'll have to get your screen replaced. Even if there is no crack, it does not mean the screen and digitizer is still intact.
Samarth_17 said:
Nope doesnt work, it is still dead.
Click to expand...
Click to collapse
extremely hot means something wrong with the devices including system corruption, if its hardware problem u might want to send to phone shop for diagnose,, if its software, try flash stock rom.. sees if its boot and showed up boot image...
i hope it doesnt have hardware damage since just a 2feet drop,, nevertheless the digitizer screen
ImranMuhdNajib said:
If it is getting hot, it's probably turning on. Looks like you'll have to get your screen replaced. Even if there is no crack, it does not mean the screen and digitizer is still intact.
Click to expand...
Click to collapse
Well it doesnt vibrate or give haptic feedback. There is no sound. Too.
syahazu said:
extremely hot means something wrong with the devices including system corruption, if its hardware problem u might want to send to phone shop for diagnose,, if its software, try flash stock rom.. sees if its boot and showed up boot image...
i hope it doesnt have hardware damage since just a 2feet drop,, nevertheless the digitizer screen
Click to expand...
Click to collapse
I cant get into bootloader so i cant flash a factory image, there is no haptic feedback too. So i guess its a hardware problem.. the phone has cooled now. But it was extremely hot for an hour. I guess the battery ran out.
Samarth_17 said:
I cant get into bootloader so i cant flash a factory image, there is no haptic feedback too. So i guess its a hardware problem.. the phone has cooled now. But it was extremely hot for an hour. I guess the battery ran out.
Click to expand...
Click to collapse
If by can't boot into bootloader you mean all you see is a black screen. Well that pretty much confirms that at least the screen needs to be replaced. Get it replaced and when testing it you'll find out if there's anything else wrong (hardware wise) with your Nexus 5. Cheers.
Samarth_17 said:
I cant get into bootloader so i cant flash a factory image, there is no haptic feedback too. So i guess its a hardware problem.. the phone has cooled now. But it was extremely hot for an hour. I guess the battery ran out.
Click to expand...
Click to collapse
owh, thats hard.. hope u can get it repaired...
ImranMuhdNajib said:
If by can't boot into bootloader you mean all you see is a black screen. Well that pretty much confirms that at least the screen needs to be replaced. Get it replaced and when testing it you'll find out if there's anything else wrong (hardware wise) with your Nexus 5. Cheers.
Click to expand...
Click to collapse
Yes , but if it was the screen, atleast i would've got some response from the phone, such as the charging light or atleast i would've been detected on my pc. Oh well, anyways ill have to get it repaired.
syahazu said:
owh, thats hard.. hope u can get it repaired...
Click to expand...
Click to collapse
Yea bro...
Hopefully, it is something simple like some connections came loose from the drop.
wangdaning said:
Hopefully, it is something simple like some connections came loose from the drop.
Click to expand...
Click to collapse
Nope. i got it checked and its the whole motherboard. Now i got to buy a new phone. Still confused how a 2 feet drop did this..
I can say that the body can't holds up that figure impact, our n5 is a whole plastics haha... My fri3nds n5 dropped his at 5 feet from his bare hands on a carpet, guess what, screen broken and its frame gone loose,,, wow, nice build.... However nexus 5 rocks !!!!
I recommend removing the back cover and checking for loose or damaged connections. Also, remove and re-attached each connections and try to boot the phone.

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