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Calls not being forwarded to the Gear S2

Hi. Ive just added the $5 wearable plan to my account, but calls are not being forwarded to the Gear S2. I have set the option in the app on my S7 Edge to forward calls when remotely connected. Here is a summary of what happens:
Devices connected via bluetooth: When I call my phone line, both the phone and Gear S2 ring, and I can take the call from either
Gear S2 in standalone mode: When I call the Gear S2 number, the watch rings
Devices remotely connected (bluetooth on phone switched off): Gear S2 says it is remotely connected, and that calls are being forwarded. However, when I call my phone line, only the phone rings rather than the Gear S2
Can anyone help resolve this issue? Both the app on my phone and the Gear S2 have the correct number for the watch. I have logged the problem with T-mobile and so am waiting for tech support to get back to me. It seems unlikely that this is a problem with the device since everything else works, and is more likely to be a network issue
Thanks

You have 2 differents phone number ?
Call forward works with 2 SIM and 2 differents phone number. You forward your phone Number to the Gear Phone number.

dersie said:
You have 2 differents phone number ?
Call forward works with 2 SIM and 2 differents phone number. You forward your phone Number to the Gear Phone number.
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I have 2 different numbers: 1 for the phone and one for the gear. I have set the Gear app to forward calls, and the gear confirms that calls are being forwarded when in the remote connection state. But no calls are being forwarded - thi is my issue

Ronaldo7 said:
Devices remotely connected (bluetooth on phone switched off): Gear S2 says it is remotely connected, and that calls are being forwarded. However, when I call my phone line, only the phone rings rather than the Gear S2
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If you call are forwarded your phone do not ring. If it ring, it mean that call are not forwarded.
Try to find the UUI code for forward call and tap the code on your phone app dialer pad, or use Android phone setting to forward your call. Gear app use standard code for forward but this do not work with all operator. Forward call is an operator feature and not related to one specific app (Gear manager or other)

Ronaldo7 said:
Hi. Ive just added the $5 wearable plan to my account, but calls are not being forwarded to the Gear S2. I have set the option in the app on my S7 Edge to forward calls when remotely connected. Here is a summary of what happens:
Devices connected via bluetooth: When I call my phone line, both the phone and Gear S2 ring, and I can take the call from either
Gear S2 in standalone mode: When I call the Gear S2 number, the watch rings
Devices remotely connected (bluetooth on phone switched off): Gear S2 says it is remotely connected, and that calls are being forwarded. However, when I call my phone line, only the phone rings rather than the Gear S2
Can anyone help resolve this issue? Both the app on my phone and the Gear S2 have the correct number for the watch. I have logged the problem with T-mobile and so am waiting for tech support to get back to me. It seems unlikely that this is a problem with the device since everything else works, and is more likely to be a network issue
Thanks
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Sounds like you have t-mobile correct? If so the phone has to be on for the phone to forward calls to the watch. If the phone is off it will not work. The way it works is if you get out of bluetooth range it will forward calls to the watch

Yes, I'm on tmobile and the phone is on. Even though I have call forwarding set in the app, maybe there is a setting on the network side? I don't want to have to manually enter codes each time I want to forward/ stop forwarding so hopefully I can resolve the issue and just use the setting in the Gear app. Thanks

Ronaldo7 said:
Yes, I'm on tmobile and the phone is on. Even though I have call forwarding set in the app, maybe there is a setting on the network side? I don't want to have to manually enter codes each time I want to forward/ stop forwarding so hopefully I can resolve the issue and just use the setting in the Gear app. Thanks
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well there is a setting on the watch to turn call forwarding on. Maybe you should try that but other than that i would call t-mobile thats all i have turned on and it works

Call forwarding with Tmobile

I have a Galaxy S7 edge on Tmobile.
1) Is there anyway to decrease the 30 seconds to a minute it takes for forwarding to turn on after Bluetooth disconnect?
2) When forwarding, My S7 will still ring a bunch of times before the call is forwarded. Anyway for the call to go directly to the Gear S3?

kronium said:
I have a Galaxy S7 edge on Tmobile.
1) Is there anyway to decrease the 30 seconds to a minute it takes for forwarding to turn on after Bluetooth disconnect?
2) When forwarding, My S7 will still ring a bunch of times before the call is forwarded. Anyway for the call to go directly to the Gear S3?
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I have the same setup. I don't believe there is a way to change this at this point. There will be a delay

Gratchf703 said:
I have the same setup. I don't believe there is a way to change this at this point. There will be a delay
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Yikes, it makes it virtually unusable as the caller has to wait almost ten rings before you pick up on your watch. Most people would hang up by then!
I'll have to look into Google Voice to see if there's a quicker solution.

kronium said:
Yikes, it makes it virtually unusable as the caller has to wait almost ten rings before you pick up on your watch. Most people would hang up by then!
I'll have to look into Google Voice to see if there's a quicker solution.
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I have a solution that uses a 3rd party program. It is a program called "Automagic" for your android phone. If you are familiar with "Tasker" it is similar. Automagic runs in the background on my phone. I have 2 "Flows" set up in the program. The 1st one looks at the BT connection between my phone and the S3. As soon as the connection is broken (I walk away from my phone), it automatically has the phone dial call forwarding and turns it on. I have it set to dial the number for instant call forwarding so all calls to my phone are instantly forwarded to the watch number (there are usually 2 types of call forwarding on the different carriers, one for instant transfer of all calls, and another for allowing the 1st number to ring a few times before forwarding). A caller never knows they are calling my watch. The first ring happens instantly on my watch. If I call someone from the watch they will see it as coming from my watch number (numbersync doesn't do this)
I have the 2nd "Flow set up to watch for BT re-connection with my watch (when I walk back within BT range of the phone). It then has the phone automatically dial to turn off Call Forwarding.
Check with your carrier to see what numbers need to be dialed to turn on and off call forwarding. Also remember there are usually 2 types of forward, an instant, and a delayed. Post back in these forums if you try Automagic. I can share the "Flows" I set up to work with call forwarding. There is a free version of Automagic that allows you to have a couple flows. I ended up buing it since it worked so well and I wanted to support a developer.

ScottyKnox said:
I have a solution that uses a 3rd party program. It is a program called "Automagic" for your android phone. If you are familiar with "Tasker" it is similar. Automagic runs in the background on my phone. I have 2 "Flows" set up in the program. The 1st one looks at the BT connection between my phone and the S3. As soon as the connection is broken (I walk away from my phone), it automatically has the phone dial call forwarding and turns it on. I have it set to dial the number for instant call forwarding so all calls to my phone are instantly forwarded to the watch number (there are usually 2 types of call forwarding on the different carriers, one for instant transfer of all calls, and another for allowing the 1st number to ring a few times before forwarding). A caller never knows they are calling my watch. The first ring happens instantly on my watch. If I call someone from the watch they will see it as coming from my watch number (numbersync doesn't do this)
I have the 2nd "Flow set up to watch for BT re-connection with my watch (when I walk back within BT range of the phone). It then has the phone automatically dial to turn off Call Forwarding.
Check with your carrier to see what numbers need to be dialed to turn on and off call forwarding. Also remember there are usually 2 types of forward, an instant, and a delayed. Post back in these forums if you try Automagic. I can share the "Flows" I set up to work with call forwarding. There is a free version of Automagic that allows you to have a couple flows. I ended up buing it since it worked so well and I wanted to support a developer.
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Hey, thanks so much for writing that up. I may check it out in the future. I called T-Mobile up and they reduced the 30 second forwarding lag to 5 seconds on the their end. That was the lowest they can go, but I'm able to answer the Gear by the 3rd ring now, and it only rings once on the phone.

kronium said:
Hey, thanks so much for writing that up. I may check it out in the future. I called T-Mobile up and they reduced the 30 second forwarding lag to 5 seconds on the their end. That was the lowest they can go, but I'm able to answer the Gear by the 3rd ring now, and it only rings once on the phone.
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I didn't know you could have T-Mobile adjust that, thanks for the info. I may also try the 5 second delay.

Text msg sent to my watch not recieved when....

I love my Gear S3. The handsfree calling has made my life so much easier and Samsung pay is amazing. I have not taken out my wallet for a week.
My setup:
On my Galaxy S7 Edge I have AT&T grandfather plan (unlimited data and 450 minutes & pay per text).
On my Gear S3 LTE watch I have a 1GB data plan and unlimited voice & unlimited text.
My issue:
When my Gear S3 LTE watch is paired with my phone (Bluetooth or Remote connection), if someone sends me a text to my watch phone number, then I will not receive the text nor will I receive phone calls to my watch phone number.
As soon as I disconnect both Bluetooth and/or remote connection, then if someone sends me text to my watch I will receive it or if someone calls me I will receive the phone call.
This is very annoying, since I have given the watch phone number to various friends, but if my watch is connected to my phone, then any calls to my watch phone number go directly to voicemail, until that is I disconnect my phone from my watch.
how can I resolve this? Please help!

Solved!
I can't begin to explain the frustration and time I spent investigating this issue.
I spoke to more than a dozen service reps from Samsung to AT&T on the phone with various AT&T wireless stores, a visit to a AT&T device assistance store. To no avail, I heard all sorts of excuses ranging from the ridiculous to the probable.
In the end I figured it out on my own.
The issue was that when my Gear S3 Frontier LTE was connected to my Galaxy S7 Edge, then my watch would not receive any phone calls or text sent to my watch phone number . This was because the setting in Settings->Connections->Mobile Networks, if you have it set to 'Auto on/off', then the network connectivity will turn off when connected to the cell phone. When the network connectivity is off, at that point it is just a relay for your cell phone and no network connectivity means that someone calls you it goes straight to voicemail, someone text you it goes directly to a queue and your watch never receives it.
Once you set the aforementioned setting to "Always on" now you can receive phone calls and text sent directly to your watch phone number and text sent directly to your cell phone number as well.
Finally, found my answer!
Now when someone calls my cell phone number I can pick it from my watch and when someone calls my watch phone number I can pick it up from my watch. Same goes for text messages.

Making a call from the watch through the phone

When I initiate call from the watch, it is always using the watch cellular radio. How can I make the call to use the sim in my phone? Thanks for helping.

When I have a sim in my watch and in my phone and will make a call, I get the opportunity to choose in the watch which sim to use.

can receive calls on Samsung Gear 3, but not make them

I just got a Samsung Gear 3, without a call plan. So it is connecting to my phone by Bluetooth. I can receive phone calls on it, but can't make calls. When I try to make a call, the call just stops. I think it might relate to the fact I have my carrier phone number and Google Voice number. When I place a call, on the phone it gives me the option to make the call with my carrier number or Google voice number. But I don't get that same option when calling on the Gear 3 device. Any suggestions?? THANKS

I think you will have to use a default outbound number. The watch doesn't know what to do with the choice of Google voice or native dialing.