So I have updated to Oreo through the OTA update.
Essentially no issues except...
Intermittently the lock screen actually locks up or when you wake it from black and locked the screen just keeps flashing up and off making entering my PIN impossible.
The only solution is to restart the phone. Then maybe 8 to 10 or 15 unlocks later and it does it again.
I'm on Vodafone AUS Galaxy S8+ (SM-G955F)
Samsung was like oh we have to either do a reset or uninstall every app one by one to work out which third party app is the problem. Surely there are logs they can look at. Language (or script issues) meant when I called they got me to boot into "Safe Mode" and said if you can log in here without issue then it's a third party app issue, despite me saying it was an intermittent problem and despite the fact that the problem is before logging in past the lock screen.
Is there logs I can get/look at that can help determine the actual problem?
Anyone else had the problem and know a fix?
Related
Sometimes I unlock my phone and the screen remains black, then the phone reboots but weirdly it doesn't ask for the SIM pin number. Other times I notice the phone reboots by itself and I notice it because obviously the screen lights up during the boot animation. This happens very rarely, so far it has happened about 3 to 5 times in a couple of months but it's still mega annoying when it happens.
Does it happen only to me? Is there any way to troubleshoot this issue?
MarkMRL said:
Sometimes I unlock my phone and the screen remains black, then the phone reboots but weirdly it doesn't ask for the SIM pin number. Other times I notice the phone reboots by itself and I notice it because obviously the screen lights up during the boot animation. This happens very rarely, so far it has happened about 3 to 5 times in a couple of months but it's still mega annoying when it happens.
Does it happen only to me? Is there any way to troubleshoot this issue?
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If you provide some logs then maybe someone can see what is happening....
Or even basic information, like the configuration and setup of your device.
Right, forgot my configuration. I have an unbranded Z3 on latest Lollipop (but I recall I had a reboot also on Kitkat), no root, no weird apps like task killers or antivirus or anything like that. Sometimes it just does a reboot by itself, but doesn't ask for pin number so it's not a full reboot.
How do I provide logs again?
Info
MarkMRL said:
Right, forgot my configuration. I have an unbranded Z3 on latest Lollipop (but I recall I had a reboot also on Kitkat), no root, no weird apps like task killers or antivirus or anything like that. Sometimes it just does a reboot by itself, but doesn't ask for pin number so it's not a full reboot.
How do I provide logs again?
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Click to collapse
Factory Reset can solve ur problem /based on personal experience
I did that already less than two months ago and I refuse to believe I have to factory reset this thing every month to get stable operation. Also I'm not even rooted and I haven't messed with the system itself so why would I need to factory reset? Factory reset implies that there is something that has changed and needs to be re-set, and I haven't changed anything special that would require such a drastic solution. Not having done anything special, the issue would come back sooner or later if I don't spot the real cause.
Anyway, in diagnostics I have 21 application incidents for systemUI... Could it be caused by a bugged theme? Does this happen to anyone else?
Today I had two and I had another one last week. A off these were weird half reboots like I described above. I only noticed one because I was at my desk and the phone lighted up for the boot animation.
These reboots show up in diagnostics (phone info menu) as system events. Can you please check out if you have any system events and post here? I want to know if this is a widespread problem. Post here if you have any and also if you have a solution or way to troubleshoot.
Nobody at all? Really?
Prior to 5.1.1, every time the phone was idle for a short period of time the lock screen would appear and, when I was home, SmartLock left it unlocked, most of the time, but it always appeared. Since upgrading to 5.1.1, the lock screen rarely appears anymore and, when I’m away from home, since the lock screen rarely appears anymore, my phone is often unlocked and unlocked without a lock screen and having my phone unlocked is a big security issue . I don’t know if this is related to 5.1.1 or, perhaps, a recent Google Play Services update (since Google Play Services is responsible for so many things nowadays, I assume it’s suspect).
Anyone else have this issue/know of a possible fix? Thanks.
Bump. Is no one else having this issue? The lock screen for everyone works perfectly on 5.1.1?
Yes, since 2 weeks ago. Any solution?
None that I know of—I still have the problem.
Just chiming in to say this issue appears to be largely resolved since Android 6.0.
BinkXDA said:
Just chiming in to say this issue appears to be largely resolved since Android 6.0.
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Resolved? Apparently not that largely. Such issue started 24 hours ago on my 6.0.1 device. Unable to lock screen despite pattern (or whatever chosen) is correctly set. No "smart lock" option is used, BTW; Though lock screen often appears but only when shutting down and restart the phone, not by rebooting it. Looked exhaustively for a common fix, but everyone suggests the same old, clear caches, credentials and device administrator thing.That is NOT working here. Safe mode says nothing's wrong with apps causing the flaw either. Yes, I'm rooted, on Xposed and all that stuff, as always. Probably it is related somehow; however, issue has never ever showed on any other device I had, and I had two previous on 6.0.1 as well. If anyone has a different hint on the subject, well it'll be well appreciated.
Sent from my Moto G4 Plus using XDA Labs
has anyone run across this issue when you set a specific time out, the screen dims after the specified time but does not lock, it stays on?
my phone was working just fine, stock not rooted, took the latest update and after that i've been having nothing but weird issues, the other day the notification area at the top was not working, i had to basically check every app, messages etc manually to see updates, had to factory reset the damn thing, now this screen issue, the phones is only 1 month old.
any input?
thanks
I'm having very weird issues with screen lock. I'm be on the phone and the device will randomly lock and not let me unlock it without restarting the phone.
The new update is when it all started. I don't want to do a factory reset, but it's looking like I might have to?
I'm having an issue getting into my lock screen and security settings. Every time I try to open it, it crashes. I can get into every other setting besides lock screen and security. Also can't use the search feature without it crashing. Galaxy S8+here. Anyone know a work around without having to factory reset my device?
LouieC5 said:
I'm having an issue getting into my lock screen and security settings. Every time I try to open it, it crashes. I can get into every other setting besides lock screen and security. Also can't use the search feature without it crashing. Galaxy S8+here. Anyone know a work around without having to factory reset my device?
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strange,
please give more details
I'm having the exact same problem on my s8+. Cannot use search function in settings menu or settings just crashes. Only discovered today actually, that I can't access lock screen and security now. Clicking on lock screen and security causes settings to crash. Have you been able to fix this? I really don't want to have to do a reset.
try safe mode so you can find out if it is caused by an app
If you forgot the login password , you can not access your phone
I'm having the exact same problem. Only noticed after installing bixby and it recommending setting up smart lock from the lock screen and then not being able to get in to the settings. Was working fine when I used it just a couple days ago, not sure if bixby has anything to do with it but have tried wiping cache and safe mode with no luck?
Edit: so just after getting a new firmware update the problem seems to be fixed. Not sure if this was an actual issue with the old firmware or any update would have fixed it.
D-GTI38 said:
I'm having the exact same problem on my s8+. Cannot use search function in settings menu or settings just crashes. Only discovered today actually, that I can't access lock screen and security now. Clicking on lock screen and security causes settings to crash. Have you been able to fix this? I really don't want to have to do a reset.
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Click to collapse
So this has actually happened to me 2x. It's effecting my phone currently. The first time it just kinda fixed itself after an update thru T-Mobile. Sucks. Can't use Google Maps or Inbox at all either. So frustrating.
My settings crashes when I go to set "Emergency Alerts" and the Advanced settings in Mobile Hotspot. Wiping cache doesn't help. Anyone else have this happen?
Today I've got september security update and phone has been working fine for most of the day and then suddenly it started freezing on rotation. Either when it goes fullscreen or I rotate it, the screen freezes, can't turn off screen and either I hard restart or it does it itself after a minute.
I haven't updated or installed anything new besides the security update recently.
I wiped cache and when in safe mode it doesn't freeze, so I assume it's an app problem but is there any way to narrow down to which one it can be? In safe mode most are disabled and when I turn phone on all should be off and it still happens so I'm not sure how to diagnose this besides randomly uninstalling app by app.
Sm g955f, everything stock, android 9
N_L said:
Today I've got september security update and phone has been working fine for most of the day and then suddenly it started freezing on rotation. Either when it goes fullscreen or I rotate it, the screen freezes, can't turn off screen and either I hard restart or it does it itself after a minute.
I haven't updated or installed anything new besides the security update recently.
I wiped cache and when in safe mode it doesn't freeze, so I assume it's an app problem but is there any way to narrow down to which one it can be? In safe mode most are disabled and when I turn phone on all should be off and it still happens so I'm not sure how to diagnose this besides randomly uninstalling app by app.
Sm g955f, everything stock, android 9
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I have the same problem. I have locked rotation to prevent freeze. hope someone can explain it
Did anyone find a fix for this? Just started happening to my Galaxy s8+ today also after an "1 January 2020" security update.
SMG955F
Temporary fix: when you need full screen, toggle on 'disable HW overlays' in developer options.
This will be resetted each reboot, so you need to enable it when you need manually.