Hi,
I have just taken delivery of my new Touch cruise which I am really quite happy with - except perhaps one thing - the sound of the phone. It seems to be a bit distorted, like the earpiece rattles a bit - does everyone else's do this too and its just a case of getting use to it, or have I got a faulty one ?
Yeah i got the same problem too. They replaced the mainboard, but it doesn't help. I,m going to return it for the second time now..i hope they will fix it now.
btw if you press hard against the earpiece, the "rattly" noise will dissapear ( for just couple of minutes :S ).
btw if you press hard against the earpiece, the "rattly" noise will dissapear ( for just couple of minutes :S )
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Ummm, interesting !
This suggested that it was perhaps the speaker just rattling too much, and if it was pushed down, thus stopping it from moving so much, that the sound would improve.
To test this I cut a small amount of cotton of the top of a cotton bud (AKA a Q-Tip for our American brethren) and put it in through the open earpiece, and then (lightly) forced it down toward the bottom of the speaker.
Hey Presto it done the trick, the sound is much much much better and is actually really quite good now !
Perhaps not the most sophisticated fix in the world, but it works for me, and it means I don't have to clear all info off the phone to send it back and then wait 5 weeks for a repair.
Is it just my pro? or are most like that? I just got my pro yesterday, and they ear piece sounds too distort. It sounds like a crappy earpiece, it vibrates and sounds way too fuzzy and buzzy and distorted. Is there any way to fix that? or should I take it back for another pro?
same problem here
My ear piece sounds distorted (muffled), no matter who i call, when i switch to the speaker or put on the headsets that came with the phone it sounds awesome.
i purchased mine through bestbuy and sprint.
i went to bestbuy today to try and exchange it because this is the only problem i have with this phone and the new phone that the CSR took out of a new box had the same problem.
I think this is with all of the sprint htc touch pros, i guess more people should reply to this thread and let us know if they have the same problem of not.
i emailed htc about this and they said to hard reset the phone......why would that fix the problem since i just bought it saturday and i havent put much of anything on it.
ANYONE THAT CAN POST THEIR EXPERIENCE, IT WOULD BE APPRECIATED.
I went to sprint and I tried out the Diamond, the speaker on it, sounded a bit better than mine. And yes its just the ear piece on the phone, on speaker it sounds normal, and as well with the headset. Unfortunately all best buys around my area are sold out...
Take the plastic cover off the front plate. It is covering the ear piece causing the sound to be muffled.
I purchased two Touch Pro's from best buy...two different stores, and can confirm that the audio is completely different between the two. One is perfect...audio is wayyy better than my previous mogul. My wife's touch pro however sounds aweful, totally distored at every volume level.
Called sprint last night, they said the phone was too new for them to comment and that they haven't recieved any complaints about the issue.
Unfortunately, there are no more touch pro's in denver to exchange with so...I'll have to hold on till the next batch arrives at best buy.
Mine sounds OK at medium volume, but with the volume up all of the way, it sounds terrible! I bought mine at Best Buy (St. Louis) on 10/27
same problem.. have not talked enough yet to really care. just got last night, so i will know in a day or two if i can stand it.
definitley the same experience here, muffled sound from the ear piece and, yes, I did remove the plastic. Almost sounds like a busted speaker sounds. It has been this way from straight out the box (Sunday monring at best buy in IL)
I did apply the audio patch to increase the volume... but it didn't help. It's really tinny at higher volumes. It is actually painful to listen to!
has anyone tried doing a hard reset after encountering this problem?
and if so, did it work or is it the same?
Hard reset has been performed twice, and I still have the problem. I don't think its software related, rather than the speaker itself. It sounds like a very crappy speaker, like a toy. At high pitch noises, it crackles and its horrible. it sounds tinny, like a tin can. Imagine 99 cent ear buds bought at a 99 cent store, and playing something like metallica on them. It sounds horrible.
Unfortunately, I am having the same problem. I removed the plastic cover and it helped a bit, but there is obviously still a problem.
On my old Samsung, I always had the volume level to the earpiece turned all the way down and I could hear all calls perfectly. On the Touch Pro, I have to crank the earpiece as loud as it will go and the voices are still very muffled and sound distant. I do not know if perhaps I got a bad unit, but if I was in a crowded room or driving with the windows down, I would not be able to have a conversation even with the volume at maximum.
This may be a deal breaker.
Can someone please post the info for the registry hack and how it has worked for others?
just went to bestbuy, exchanged my phone, and haleluya, it now sounds like my olg htc mogul and like every phone is suppose to sounds, CRYSTAL CLEAR....
thanks to everyone for the postings....if you have this problem, exchange, do not wait for a firmware upgrade, because this might be the hardware which a FW upgrade cannot fix.
After a week with my phone, they finally got more in stock, went to best buy and exchanged it, now it sounds crystal clear. Exchange it! Problem solved.
But what about the volume, has that been heightened on the two new phones purchased from bestbuy
oldfox said:
But what about the volume, has that been heightened on the two new phones purchased from bestbuy
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the volume has not been heightened, now it just sounds clear.
to me the phones earpiece never needed to be louder.
but thats just me
It's definately a hardware issue, I had this issue, exchanged it at BB, and now it's gone. I went from abuild date of 10/14 to 10/15
ruined,
how do you determine the build date? I have the same issue, so guess I will be exchanging mine too, but if there is a way to determine if the new one I get is from a bad batch before I activate it, that would be good.
Alon
My earpiece was great till last week!! Now it sounds like it was busted. Vibrates a lot. As HTC doesn't support my country, does anyone knows how to remove the earpiece?
nickba said:
My earpiece was great till last week!! Now it sounds like it was busted. Vibrates a lot. As HTC doesn't support my country, does anyone knows how to remove the earpiece?
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I had the same problem: till last week my earpiece was working but last week was dead, I can not hear anything. If you find how to remove and exchange the earpiece please send also to me on a PM.
Thanks a lot!
My loudspeaker on z3 were amazing when I got it and now after few weeks I noticed it got significant lower than before it was louder than my bf galaxy note 3 now it is lower.. I did factory reset it did not help, it did not feel down till now and I never put under water.. Any one else have this issue? Anyone know how to fix this?
One other person had a similar complaint but only for one speaker the bottom one, its not normal. Get a replacement.
Thanks mate
Hi
Just bought a mate 7 and absolutely love it. One issue though. It rattles when shaken, as if something loose inside. Sound comes from the top ear speaker area. Any one else notice this??
sony83 said:
Hi
Just bought a mate 7 and absolutely love it. One issue though. It rattles when shaken, as if something loose inside. Sound comes from the top ear speaker area. Any one else notice this??
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I test it and I have that noise but it.s not loud, i must take the phone near the ear to hear it. I think it's normal.
Me too. Don't know what it is...
Good to know it's not just me. Must me normal then
Me too, but it is the first time I Have heard it...you really need to have your ear close..
Sounds like it comes from the upper part of the phone around the camera..
Don't think its the camera lens...sound more like a metal part moving about...I notice it when receiving or making calls. Bothered me a lot initially, but I'm over it..
Its the camera lens, it is fairly common and normal.
No need to worry, rattling occures cos of how the camera is built.
I have the same noise on my mate 7, i was worried at first but now i kinda dont care to be honest it works, and i have no problems for almost 3 months now.
I have the same thing, but its really really hard to hear... Even in a quiet room. Don't think it's a problem.
I only want the best, so give me what I want! BMW!!!
morpheoussc400 said:
I have the same thing, but its really really hard to hear... Even in a quiet room. Don't think it's a problem.
I only want the best, so give me what I want! BMW!!!
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As long as you are not trying to use the phone as an maracas it is no problem.
Hello all
just bougth Mate 9 used yesterday , and i can't be more happy , it packs everything i need in a great design , but there is one question about speakers , it somehow distort when i raise volume too much , is there a way to stop that distortion? or some audio effects that i can apply or turn off?
Sounds like it might be a blown speaker? I can crank mine without any problem. You could try a speaker test too in the HiCare app. Also if you need a replacement. Seems like it might be cheap.
https://www.fixez.com/huawei-mate-9-loudspeaker-replacement