Health logging issues - Huawei Watch 2

Hi All,
I have had a non-4G Watch 2 now for about 6 months.
Has worked really well especially as a GPS run tracker with music.
About a week ago I noticed that the watch had stopped tracking my steps.
Then I went for a run using the Huawei workout tracking app and it only recorded the time. No GPS distance, no heartrate...nothing.
I have since factory reset the watch about 5 times.
On my phone I've data cleared or uninstalled Google Play services, Services framework, Google Fit, Google App, Huawei Health, Android Wear, Huawei Wear.
Everything pairs up again properly, the phone updates apps no issues at all...then still no tracking.
The heartrate app on its own can do a heartrate measurement, so it doesn't appear to be a hardware issue. GPS map will also show my track, but the app records no distance data.
So it seems like some strange software issue.
Has anyone else experienced anything similar or have any other suggestions for what to try?
Thanks

So this looks like its a hardware issue.
I enabled developer options and found down the bottom there is a manufacturer test suite that steps through tests of the screen, NFC, vibration motor, screen, magnetometer, accelerometer etc.
It failed the accelerometer and barometric pressure sensor tests.
I unlocked the bootloader and flashed the stock image just to make sure everything was properly refreshed, then I was able to download the Wear 8.0 update as well.
Ran the test suite and it again fails the acceleromoter and barometric pressure sensor tests. They just don't respond at all.
Have logged a warranty case with Huawei who are good enough to generate a con note to have the device couriered to their repair agent.
I highly doubt that any repair will take place, they will just confirm it doesn't work (I relocked the bootloader and factory reset it) and then hopefully replace it.

Related

Replaced battery in my N5 - now no trusted face or trusted locations

This seems very strange. my N5, stock and unrooted (5.01) battery was getting bad so I replaced it with a unit from ebay. It looked like a genuine OEM battery but I suspect it wasn't.
And despite all the videos on Youtube etc. saying you can prise the back off the N5 without breaking anything I managed to break two tabs
Anyway after I put it all back my first heartstopping moment was NFC had stopped working, both for charging and for communications. A quick Google search revealed that was because the back had not snapped on properly so the antenna in the back was not contacting the motherboard contacts properly. A quick press of the back the case, a click and all was well,
But now the phone won't do trusted face or locations which it did before. If I go to trusted face and choose improve face matching I receive an error Couldn't start finding your face. And now face unlock never works as well as trusted location (my home).
I can't believe a new battery would affect that but perhaps somebody in these forums might have some knowledge of this problem?
I will wait for 5.1 to see if it fixes the problem, else I guess I have to live with it.
Thanks
Sounds like maybe the front facing camera connection might have been disturbed during battery installation.
If it was me, I'd go into the camera app and see if the front facing camera is working properly.
If not, pull the back off again and check around the camera for anything loose. Verify your antenna connections.
Best of Luck
That one of the first things I tried and the camera is fine. Also GPS works fine so trusted location should work.
lchiu7 said:
That one of the first things I tried and the camera is fine. Also GPS works fine so trusted location should work.
Click to expand...
Click to collapse
As you mentioned, waiting for the 5.1 OTA is going the be the best option short of factory resetting and losing all your data.
Hopefully the OTA will fix it for you when it arrives to your device.
If you prefer not to wait on Google, you could Download the 5.1 OTA and ADB sideload it using the STOCK recovery.
Nexus 5 OTA Help-Desk
Looks like you would need to follow :
Scenario #1
You are completely stock. Unlocked or Locked bootloader. No root permissions.
Continue to Section A
Best of luck
The problem is not from your battery.
Trusted places and faces are broken after the last Google Play update on a number of Nexus devices after they added the "on-body detection."
Some users get it to work, some temporarily, but it is not an issue with your new battery. From the forums i read, some users (not Nexus 5 ) got it to work by turning smart lock off and on, re-doing your locations in google maps, side loading the Google Play Services apk, uninstalling the Google Play Services and reverting it to previous version (mine is grayed out.)
I notice huge battery drain coming from the Google Play Services then I disconnected the GPS and it was no longer draining. I am assuming it's having trouble or a bug where it's searching my location for the Trusted places and draining my battery. This is only an assumption though. Hopefully it will be fixed in a future update. I still have not found a fix for my N5 or N7 2013 yet.
Just so others are not put off ive changed my Battery with no issues and have taken the back off 6 times. No clips broke. It is important to make sure all clips are pushed home and you should gently press the back allover as there are a lot of connections on the back that need to make contacts with the board
joegestes said:
As you mentioned, waiting for the 5.1 OTA is going the be the best option short of factory resetting and losing all your data.
Hopefully the OTA will fix it for you when it arrives to your device.
If you prefer not to wait on Google, you could Download the 5.1 OTA and ADB sideload it using the STOCK recovery.
Nexus 5 OTA Help-Desk
Looks like you would need to follow :
Scenario #1
You are completely stock. Unlocked or Locked bootloader. No root permissions.
Continue to Section A
Best of luck
Click to expand...
Click to collapse
I got the OTA update for 5.1 and it's made no difference. Might have to look at some other solutions.
chrisinsocalif said:
The problem is not from your battery.
Trusted places and faces are broken after the last Google Play update on a number of Nexus devices after they added the "on-body detection."
Some users get it to work, some temporarily, but it is not an issue with your new battery. From the forums i read, some users (not Nexus 5 ) got it to work by turning smart lock off and on, re-doing your locations in google maps, side loading the Google Play Services apk, uninstalling the Google Play Services and reverting it to previous version (mine is grayed out.)
I notice huge battery drain coming from the Google Play Services then I disconnected the GPS and it was no longer draining. I am assuming it's having trouble or a bug where it's searching my location for the Trusted places and draining my battery. This is only an assumption though. Hopefully it will be fixed in a future update. I still have not found a fix for my N5 or N7 2013 yet.
Click to expand...
Click to collapse
Not sure if that applies to me. I had the problem after I replaced the battery (though it could be coincidental) but before 5.1 where I understand is when on-body detection was first implemented.
I managed to get trusted places to work by walking around my section and getting the phone to recognise a new location which is basically the same as my home but with a different name. That seems to work but I still cannot get face detection, either with unlock or improve matching.
I found the reason for my large battery drain, it was one of my weather apps refreshing through Google play Services. I also did a temp fix for Trust Places like the other user did. I added two places next to my house, close enough to all cross each other. That did the trick for now.
Here's what worked for me
I got a phone call when my Nexus 5 was locked and instantly Trusted Face crashed and gave me a force close message. Here's how I managed to fix it:
1) First, I removed the existing face data and turned off Trusted Face.
2) From Settings --> Apps --> All, I found Trusted Face and Cleared Cache, Data, Force Stopped the app and then disabled & enabled the app.
3) Rebooted the phone holding the power button (Not through the menu)
4) Turned on Trusted Face and registered my face.
5) Then I had coffee, but that's not relevant to the case.
Note: I know some of the above steps are unnecessary and repetitive, but nothing else worked for me.
Good Luck !
Thanks. I tried that and now Trusted Face is working again.
PHP:
lchiu7 said:
Thanks. I tried that and now Trusted Face is working again.
Click to expand...
Click to collapse
I'm glad it worked.

Sensors (Gyro, ACC, Mag) work in an erratic way on my new K1 Shield

Last days I started to setup my new Nvidia Shield K1. I like to use tis for flying a DJI Mavic Pro and rely on functioning sensors. I also have installed AndroSensor and GPS Status. If I start one of this Apps the ACC sensor is working for a seconds and then the signals are completely freezing. After this I only get it back to work after and complete reboot of the Tablet. Also the Gyro and the Mag sensor does not look to be working at all. I have never seen any data on this. AndroSensor is waiting for an event for this two sensors and GPS Status shows some initial movement on the level sensor but never any reaction on the compass. Sometimes I even seen the orientation is not working anymore and the screen will not adjust anymore. In most of the cases the orientation is still working even with the frozen sensor output in the two Apps. Im using this two apps with a few of my other Android devices without having issues. My actual version is Android 6.0.1 with Shield software 1.5(24.3.70.8). I already have done a complete factory reset but after this the problem is the same. Any feedback is appreciated. I may need to RMA the device.
I got an replacement K1 yesterday and set it up again. With stock Android version all sensors are working fine for a day. Than i made the OTA update to latest (same as above). Now ACC and Gyro is still working but not the MAG. The problem looks to be at least partial related to the firmware. Mag sensor problems are reported also in the past for the K1 already. Also MAG calibration will not make any change. Androsensor is reporting "waiting for event" and GPS Status shows and wrong compass direction (was fine with the initial firmware before OTA). Not sure what can be done here. I was expecting when i invest in an tablet of an reputable vendor (which is also not very cheap) i get something working well. Now i either have a second bad tablet or there is still something wrong with the firmware. It would be good if someone with the latest OTA update can confirm this behavior or can confirm that everything is working as expected. Many thanks.
Here is some more information for the case: _https://forums.geforce.com/default/topic/986542/shield-tablet/sensors-gyro-acc-mag-work-in-an-erratic-way-on-my-new-k1-shield/?offset=7

GPS not working well

Anybody seem to be having problems with their XZ Premium GPS not working as they should be? Mine is intermittent, sometimes when it works, it works well. But the moment I took a wrong turn and quickly fired up my Google Map navigator, it have problems detecting where I'm at. The Map will show the route, but my location is all over the place. It would pause and stay in that spot for a while, then move me on a lake or off road. I tried "GPS status" app to pin point where I'm at. It doesn't always want to work.
It's getting really annoying, I want it to be reliable when I need it. Lucky I still have my Z3 as backup. So far, seems like the Z3 is the best Sony ever made.
Same problem here...It is hard to start GPS....it shows current position, it lose it. I have to fight for 10 minutes until its stable.
the same issue here. OK after reboot, but problem is back again a after
I had that problem once while downtown... the buildings in that area are all old and packed pretty closely together. It just did not want to update for the life of me. Rebooting it did not seem to help it at all. Especially using the walking directions... forget it. I didn't have time to fuss with a gps app to see if I just wasn't getting any sat connections, but if it happens again I will.
Wow, so it's a known common problem. I hope it's software related so it can be fix by updates. Now I have to open two programs to make sure it always working all the time. Run "GPS Status" app and then open Google Map. Cumbersome.
Dial *#*#7378423#*#*, service test, GPS, Purge Assistance Data
This worked for me!
My use of Purge Assistance Data seemed to help, but I've had a couple of episodes of the problem since then where it didn't help. However, in the past three days the problem has not appeared. I cannot determine what has changed; many apps have updated as usual, and in order to try to determine if this is a hardware problem I ran phone in Safe mode during which problem did not appear. Interestingly (or not) the problem has not occurred during subsequently use of the phone in normal mode. BTW, I'm running the July 1st security update (45.0.A.7.90); the August 1st version has not been offered to me yet by the Software Update).
CyNoob said:
Dial *#*#7378423#*#*, service test, GPS, Purge Assistance Data
This worked for me!
Click to expand...
Click to collapse
Very nice. Seem to be working very well. Although I have not put it to full use yet since I'm working at home today. Let's see how it run when I go to work in the office tomorrow.
This won't help? - - https://forum.xda-developers.com/showthread.php?p=73337848
My XZ premium is 4 weeks old and had problems with the GPS since day one. The GPS was very unreliable taking me in the wrong direction and sometimes delays in giving instructions until after passing my turns. Using google Maps and high accuracy settings. Contacted Sony today and they have asked me to contact google first to make sure there is no software issues from their side before they can look at it. Meanwhile I will download a different navigation app and see if the same problem happens.
I did GPS location test but it seems everytime I attempt it the phone seems to take forever in finding anything so I give up normally after 10 mins.
If any one has found a solution to this problem please let me know (other than changing the phone of course)
My GPS problems went away with 45.0.A.7.120
You're not alone!! I always end up going wrong directions. Compass is very way off.
Sent from my G8142 using XDA-Developers Legacy app
+1 here. it's really frustrating as i use my GPS a lot.
I have the same issue. Second time I sent my phone to Sony. I will update the forum.
Was having this issue as well. Purned GPS Assistance data seemed to help. also did the battery trick. maybe sony should give us an update that will not allow gps to "turn off" when using apps that require it.
i searched on my phone some where on the hidden settings. The Destination was 30mins and about 20miles or so. Said the gps was only on for around 10. Cellular data was used too. This has to be a software issue. why it shuts off gps at times.
Is Galileo enabled as Sony's promise?
Stefanos1999 said:
Is Galileo enabled as Sony's promise?
Click to expand...
Click to collapse
What is Galileo? never heard of this. Is it a GPS feature or improvement? Such a fancy name.
CKkio23 said:
What is Galileo? never heard of this. Is it a GPS feature or improvement? Such a fancy name.
Click to expand...
Click to collapse
Galileo is a new GPS system developed by the EU, like GLONASS is the russian GPS and Beidou the chinese GPS.
And to answer the question, yes, our phone supports Galileo.
Artyomska said:
Galileo is a new GPS system developed by the EU, like GLONASS is the russian GPS and Beidou the chinese GPS.
And to answer the question, yes, our phone supports Galileo.
Click to expand...
Click to collapse
Yes, XZP supports Galileo. But it has not been enabled yet. :/
Had the same problem, gps not locking until I purged assistance data and rebooted the device, then it worked fine for about 48 hours until I had to repeat the process.
I completely solved this problem by uninstalling Google play services updates. This was a known issue for other phones some years ago.
Can anyone else confirm this solution?

Does anyone have problem with their phones after play service update?

Guys,
My phone started to behave abnormally after updating to may 10th google play services. I constantly lose wifi and my phone gets frozen. I gotta retart it in every hour.
Also whenever i send a location it says "google services are updating" i uninstalled services and it updated itself then problems started again.
When the phone get frozen the heat increases like crazy and the battery depletes itself enermously if i dont restart it.
When i lose wifi i cannot see any other wifi networks in the settings. I lose them all and it appears as if there are no wifi networks.
I also wonder if this could be a battery issue? I will reset to factory settings tonight if noone has an answer to this.
Thanks. I am on aura 2.2 rom the latest version
I am also having an issue with google play services. I am using sport tracking apps and they all show google play services updating.
Do you also get random crashes and freezes? I checked many forums, it is very common among huawei users right now. It has affected many phones and you can find many complaints about it. But google provided no support right now.
I also read that factory resetting is not solving the issue. So i am not gonna waste time on that and wait for a new update.
But i can tell for the first time i regret using a huawei phone. Deeply loving it made me cover its faulty updates but i got tired of restarting the phone hourly
I had the exact same issues you described. Google Street View, Uber, and other apps would display 'google services are updating' and not work at all.
Fixed it by leaving the Google Play Services beta testing channel. I'm now running version 12.6.73 (040400) and all's back to normal.
On the other hand my P20 is still on the beta channel 12.6.73 (040408) and no issues.
There's an ongoing thread about an issue which seems what you're talking and is specific to Huawei phones. My problem related to this, is that I can't logon on Chrome... More details in the link below
https://bugs.chromium.org/p/chromium/issues/detail?id=838576#c38
Hi, on my Mate 9 in my Car with Android Auto, the Google Assistent dont run, and says everytime when i activate it: "There is no stable Internet Connection"
I hope google or Huawai will it correct it
Hello,
Same problems with my Mate 9 MHA-L09
It was said that this bug is reported by many people in Google issue tracker. Lots of Google Maps apps such as Uber and Taxify don't work well. It looks like wide range of Huawei devices is severely impacted by latest Play Services update to version 12.6.73. A good news is Google is working on it.
Two temporary solution for an end-user to try:
1. Clear cache & data of Google Play services
2. Go to Setting - App - Google Play Services, disable it to go back factory version.
Restart the phone and go to Google Play Store to do the update on Google Play Services.
Wonder if this is the same "bug" I've been having trouble with. Sometimes, & I can't nail down how it happens, if I wake up the phone, and it could have been screen off for 5 minutes, all night, 20-30 minutes...no pattern, that after waking it up, tap on anything and it might be 10-20 seconds before it does anything. EVERY app is like that. I thought it might have been with Nova launcher, but that doesn't seem to be it, rebooting the phone appears to "fix it". Just dumped cache on play, stopped, uninstalled, rebooted (play store isn't showing any updates, still at 11.xx). I'll just watch it and see how it act.
By me its help Temporary, Everythings run until the next restart of my phone and my smartwatch must reset to
So far, almost 24 hours later, dumping the storage, stopping, "uninstalling" the play services, and going back to the stock one (11.xx) seems to have cured my "lag". Everything is snappy again.
Can someone confirm that with this issue ongoing you can open events in the Calendar app? If possible from an Exchange account...
Currently I open Calendar, select an event, it opens and immediately closes. So Calendar now is also unusable for me What's going on?
Thanks!
p51d007 said:
Wonder if this is the same "bug" I've been having trouble with. Sometimes, & I can't nail down how it happens, if I wake up the phone, and it could have been screen off for 5 minutes, all night, 20-30 minutes...no pattern, that after waking it up, tap on anything and it might be 10-20 seconds before it does anything. EVERY app is like that. I thought it might have been with Nova launcher, but that doesn't seem to be it, rebooting the phone appears to "fix it". Just dumped cache on play, stopped, uninstalled, rebooted (play store isn't showing any updates, still at 11.xx). I'll just watch it and see how it act.
Click to expand...
Click to collapse
Exact same problem. When did it start?
I am solving the issue by hard resetting, uninstalling play services and when i update sometime later my phone starts losing wifi and battery is getting drained incredibly fast. Something gotta be related wtih the play services but no solution yet
bluecry said:
Exact same problem. When did it start?
Click to expand...
Click to collapse
I started to notice it about a week, after the security patch for my phone (U.S.367, april C567 patch)
It has been fixed I am on beta play services and google.
arminbih said:
It has been fixed I am on beta play services and google.
Click to expand...
Click to collapse
What version?
Governa said:
What version?
Click to expand...
Click to collapse
Yes it has been fixed (sic!) with version 12.6.85 from version 12.6.73. The big errors have been fixed on software such as Uber and Map programmes. Still awaiting to see if the hardware problems are sorted, (my phone would be hot to the touch to the extent that glue on the phone cover would soften and become pliable).
To summarise.... So far so good.
I can confirm, I have upgraded to 12.6.85 earlier today and so far so good.
Clear now
So far, almost a week into the update, no issues on my end with the phone lagging.

Question Galaxy watch 4 classic 46mm gps not working

Hi guys, after update watch to one UI 4.5 on last September, gps can't find location on Samsung health, Strava and same apps. Yesterday I updated watch to October update, but problem not solved. Can anyone help me?
yasador said:
Hi guys, after update watch to one UI 4.5 on last September, gps can't find location on Samsung health, Strava and same apps. Yesterday I updated watch to October update, but problem not solved. Can anyone help me?
Click to expand...
Click to collapse
There is an entire thread about this here https://forum.xda-developers.com/t/gps-issues.4417711/page-2#post-87552393
I did not had the time yet to check if enabling location in auto detect mode sorted the issue.
Thanks for guidance. I did but the problem is not solved.
Did not work.
Also check this out (and the comments)
"If you open the workout widget on the watch and choose your workout from there instead of just selecting the run widget, you can see at the top of the screen that GPS and Heartrate are blinking. When they both are solid and you see your heart rate you are ready to press run or walk, etc. That way you know everything is locked in before you start your workout."
The problem is with the internal gps connection of the watch
The Google Fit app uses the phone's GPS
Few people have noticed this problem and Samsung has cleverly avoided fixing it
Has anyone been able to solve the problem?????????
admiral_v said:
The problem is with the internal gps connection of the watch
The Google Fit app uses the phone's GPS
Few people have noticed this problem and Samsung has cleverly avoided fixing it
Has anyone been able to solve the problem?????????
Click to expand...
Click to collapse
Maybe in your watch, my GPS still works fine.
I don't use Google Fit and I don't exercise/hike with my phone - just the GW4 Classic 42mm.
GPS works fine and tracks/routes are recorded fine (within accuracy of the receiver).
Only existing issue is that auto-detection of exercise (walk/run/cycle) works but does not initiate GPS route recording; you need to start the exercise manually to have route recorded.
Weird, but worked for me>>>
removed original straps from watch
cleaned watch dial
powered off and heated up with hair dryer
powered on in outdoor
and voila!! GPS fixed. i have tracked cycling, running working fine now!
also i have changed straps locations (means, swapped upper and bottom straps)
🫰

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