Replaced battery in my N5 - now no trusted face or trusted locations - Nexus 5 Q&A, Help & Troubleshooting

This seems very strange. my N5, stock and unrooted (5.01) battery was getting bad so I replaced it with a unit from ebay. It looked like a genuine OEM battery but I suspect it wasn't.
And despite all the videos on Youtube etc. saying you can prise the back off the N5 without breaking anything I managed to break two tabs
Anyway after I put it all back my first heartstopping moment was NFC had stopped working, both for charging and for communications. A quick Google search revealed that was because the back had not snapped on properly so the antenna in the back was not contacting the motherboard contacts properly. A quick press of the back the case, a click and all was well,
But now the phone won't do trusted face or locations which it did before. If I go to trusted face and choose improve face matching I receive an error Couldn't start finding your face. And now face unlock never works as well as trusted location (my home).
I can't believe a new battery would affect that but perhaps somebody in these forums might have some knowledge of this problem?
I will wait for 5.1 to see if it fixes the problem, else I guess I have to live with it.
Thanks

Sounds like maybe the front facing camera connection might have been disturbed during battery installation.
If it was me, I'd go into the camera app and see if the front facing camera is working properly.
If not, pull the back off again and check around the camera for anything loose. Verify your antenna connections.
Best of Luck

That one of the first things I tried and the camera is fine. Also GPS works fine so trusted location should work.

lchiu7 said:
That one of the first things I tried and the camera is fine. Also GPS works fine so trusted location should work.
Click to expand...
Click to collapse
As you mentioned, waiting for the 5.1 OTA is going the be the best option short of factory resetting and losing all your data.
Hopefully the OTA will fix it for you when it arrives to your device.
If you prefer not to wait on Google, you could Download the 5.1 OTA and ADB sideload it using the STOCK recovery.
Nexus 5 OTA Help-Desk
Looks like you would need to follow :
Scenario #1
You are completely stock. Unlocked or Locked bootloader. No root permissions.
Continue to Section A
Best of luck

The problem is not from your battery.
Trusted places and faces are broken after the last Google Play update on a number of Nexus devices after they added the "on-body detection."
Some users get it to work, some temporarily, but it is not an issue with your new battery. From the forums i read, some users (not Nexus 5 ) got it to work by turning smart lock off and on, re-doing your locations in google maps, side loading the Google Play Services apk, uninstalling the Google Play Services and reverting it to previous version (mine is grayed out.)
I notice huge battery drain coming from the Google Play Services then I disconnected the GPS and it was no longer draining. I am assuming it's having trouble or a bug where it's searching my location for the Trusted places and draining my battery. This is only an assumption though. Hopefully it will be fixed in a future update. I still have not found a fix for my N5 or N7 2013 yet.

Just so others are not put off ive changed my Battery with no issues and have taken the back off 6 times. No clips broke. It is important to make sure all clips are pushed home and you should gently press the back allover as there are a lot of connections on the back that need to make contacts with the board

joegestes said:
As you mentioned, waiting for the 5.1 OTA is going the be the best option short of factory resetting and losing all your data.
Hopefully the OTA will fix it for you when it arrives to your device.
If you prefer not to wait on Google, you could Download the 5.1 OTA and ADB sideload it using the STOCK recovery.
Nexus 5 OTA Help-Desk
Looks like you would need to follow :
Scenario #1
You are completely stock. Unlocked or Locked bootloader. No root permissions.
Continue to Section A
Best of luck
Click to expand...
Click to collapse
I got the OTA update for 5.1 and it's made no difference. Might have to look at some other solutions.

chrisinsocalif said:
The problem is not from your battery.
Trusted places and faces are broken after the last Google Play update on a number of Nexus devices after they added the "on-body detection."
Some users get it to work, some temporarily, but it is not an issue with your new battery. From the forums i read, some users (not Nexus 5 ) got it to work by turning smart lock off and on, re-doing your locations in google maps, side loading the Google Play Services apk, uninstalling the Google Play Services and reverting it to previous version (mine is grayed out.)
I notice huge battery drain coming from the Google Play Services then I disconnected the GPS and it was no longer draining. I am assuming it's having trouble or a bug where it's searching my location for the Trusted places and draining my battery. This is only an assumption though. Hopefully it will be fixed in a future update. I still have not found a fix for my N5 or N7 2013 yet.
Click to expand...
Click to collapse
Not sure if that applies to me. I had the problem after I replaced the battery (though it could be coincidental) but before 5.1 where I understand is when on-body detection was first implemented.
I managed to get trusted places to work by walking around my section and getting the phone to recognise a new location which is basically the same as my home but with a different name. That seems to work but I still cannot get face detection, either with unlock or improve matching.

I found the reason for my large battery drain, it was one of my weather apps refreshing through Google play Services. I also did a temp fix for Trust Places like the other user did. I added two places next to my house, close enough to all cross each other. That did the trick for now.

Here's what worked for me
I got a phone call when my Nexus 5 was locked and instantly Trusted Face crashed and gave me a force close message. Here's how I managed to fix it:
1) First, I removed the existing face data and turned off Trusted Face.
2) From Settings --> Apps --> All, I found Trusted Face and Cleared Cache, Data, Force Stopped the app and then disabled & enabled the app.
3) Rebooted the phone holding the power button (Not through the menu)
4) Turned on Trusted Face and registered my face.
5) Then I had coffee, but that's not relevant to the case.
Note: I know some of the above steps are unnecessary and repetitive, but nothing else worked for me.
Good Luck !

Thanks. I tried that and now Trusted Face is working again.

PHP:
lchiu7 said:
Thanks. I tried that and now Trusted Face is working again.
Click to expand...
Click to collapse
I'm glad it worked.

Related

Stock Verizon GPS stopped working

So I land in Orlando on vacation, get my rental car, and enter the hotel address into Maps ready to push the navigation button as soon as I'm out of the garage. I do this and gps can't get a fix. I start driving in a random direction assuming it'll get a fix soon. Long story short, it never does!
I've been using gps, maps, navigation all with no issues until now. Had my phone since mid July. Tried restarting, tried battery pull, of course gps on/off a million times. Downloaded a free gps test app - if I was reading it right it seemed to show about 8-12 satellites it was picking up but 0 fixes. It's like the gps hardware is working fine but it won't get a fix on my location.
I'm on stock ROM. Haven't done anything weird or installed any new apps other than a fee games.
Any suggestions? I was counting on having maps/navigation while on vacation.
hollywoodfrodo said:
So I land in Orlando on vacation, get my rental car, and enter the hotel address into Maps ready to push the navigation button as soon as I'm out of the garage. I do this and gps can't get a fix. I start driving in a random direction assuming it'll get a fix soon. Long story short, it never does!
I've been using gps, maps, navigation all with no issues until now. Had my phone since mid July. Tried restarting, tried battery pull, of course gps on/off a million times. Downloaded a free gps test app - if I was reading it right it seemed to show about 8-12 satellites it was picking up but 0 fixes. It's like the gps hardware is working fine but it won't get a fix on my location.
I'm on stock ROM. Haven't done anything weird or installed any new apps other than a fee games.
Any suggestions? I was counting on having maps/navigation while on vacation.
Click to expand...
Click to collapse
The only thing I can think of is reprovision/factory reset. *2767*3855#. You'll lose EVERYTHING on your phone though. Make a backup first. If that doesn't work I don't know of any other way to fix GPS.
It sounds like the GPS receiver is working if it shows satelites, it just needs to download the catalog. You might try going outside and running some GPS software for an hour and getting a good download. Or you should be able to download a program like GPSstatus. then go to menu, tools, manage a-gps. From there do a RESET, then a DOWNLOAD. Then go outside for a while and you should start seeing fixes on satellites.
I like worwig's suggestion. I'm not familiar with GPS fixes, so it's great if what he said will work. Reprovisioning tends to fix anything related to radio problems (if IMEI was never lost)
GPS Woes Continue
Zalithian said:
The only thing I can think of is reprovision/factory reset. *2767*3855#. You'll lose EVERYTHING on your phone though. Make a backup first. If that doesn't work I don't know of any other way to fix GPS.
Click to expand...
Click to collapse
Tried this. Problem still persists. Can't get lock in Maps unless I let it go for over a minute. If I use GPS Test or GPS Status, it IMMEDIATELY reports 27 satellites in view, but shows connected to 0 for a good 20~30 seconds, then slowly starts to connect to one at a time.
Again, fully stock, non-rooted, locked bootloader.
try this in the Market:
https://play.google.com/store/apps/details?id=com.androidlab.gpsfix&feature=search_result#?t=W10.
its been listed in other forums that it works, and as i haven't used it myself, will go by what others say that works.
if nothing else, its free
goldsmitht said:
try this in the Market:
https://play.google.com/store/apps/details?id=com.androidlab.gpsfix&feature=search_result#?t=W10.
its been listed in other forums that it works, and as i haven't used it myself, will go by what others say that works.
if nothing else, its free
Click to expand...
Click to collapse
This is the ONLY app I have not tried on the market and I finally got a working gps on my S3 with Synergy Rom & Unlocked bootloader (of course) ... So thank you for the mention of the app!
Thanks to everyone who's tried to help. I've tried everything here except for a factory reset which was my last resort. So far nothing has worked. The first time I did the GPS Test thing, it worked, but then 5 minutes later when I went to use maps, it wasn't working again. I tried the other app - GPSfix as well - nothing. Also spent an hour on the phone with a Verizon Tech trouble shooting - not that I thought they'd know more than I could find on my own here, but figured it was worth a try.
I'll be factory resetting in a week or so (don't wanna do it now cause I don't have time to reset up everything on my phone right now). When I do I'll report back. Also I did find over on droidforums that there are several people who've had this exact same issue with their S3 - GPS worked fine then suddenly didn't work at all. So it may be a bigger glitch that's triggered somehow in some phones. All I know is I need my gps working and reliable on my phone...
If anyone else has had this issue and figured it out, let us know. Otherwise, I'll report back after the factory reset...
GPS Issue
hollywoodfrodo said:
Thanks to everyone who's tried to help. I've tried everything here except for a factory reset which was my last resort. So far nothing has worked. The first time I did the GPS Test thing, it worked, but then 5 minutes later when I went to use maps, it wasn't working again. I tried the other app - GPSfix as well - nothing. Also spent an hour on the phone with a Verizon Tech trouble shooting - not that I thought they'd know more than I could find on my own here, but figured it was worth a try.
I'll be factory resetting in a week or so (don't wanna do it now cause I don't have time to reset up everything on my phone right now). When I do I'll report back. Also I did find over on droidforums that there are several people who've had this exact same issue with their S3 - GPS worked fine then suddenly didn't work at all. So it may be a bigger glitch that's triggered somehow in some phones. All I know is I need my gps working and reliable on my phone...
If anyone else has had this issue and figured it out, let us know. Otherwise, I'll report back after the factory reset...
Click to expand...
Click to collapse
Hollywood,
Just out of curiosity, were you ever running Synergy?
With my situation, it took three calls to VZW, and an hour-long phone call to Samsung (which resolved nothing) to get a new phone shipped to me. The only good thing that came from the Samsung phone call was that I used it as ammunition when calling VZW the last time ("Look, I was even on the phone with Samsung tech support for an hour today, and they couldn't help me."). The Samsung rep had never even heard of the term "GPS Lock" and didn't understand the concept. She was totally convinced that if the blue arrow came up in Google Maps, that my GPS was working as it should, despite the still-flashing GPS icon and the "Searching for GPS" message in the pull-down screen. Also, she didn't think it was a problem that my positional accuracy never got closer than 3,400 meters.
A complete factory reset didn't help me; I even used Odin to reload stock, non-rooted, locked bootloader OTA ROM with original kernels, recovery, radios, etc.
I also tried the re provisioning dialer code, which didn't help.
I tried the GPS Fix program, GPS Test, GPS Status, and everything else I thought looked promising. Nothing helped.
GPS Fix helped after initial lock, but only while it kept GPS control. Once it released "fix", Maps would go back to having the same problem getting a lock after a while.
Good luck!
Search for the agps patch. Any forum will work. It works on all android. I just flashed it and I'm running beans. It also works for like cm. I used the 3.1 cwm flashable patch. It locks gos on instantly.
Sent from my SCH-I535 using Tapatalk 2
GPS Issues
So now that I have my new SGS3 on the way (should be here in two days) my GPS starts working again out of the blue. No changes to my phone, no new apps. Too weird that after three weeks of it not working right, it suddenly works perfectly again.
At least the issue shouldn't repeat once the completely new phone arrives.
check this link out
http://forum.xda-developers.com/private.php?do=showpm&pmid=8541888
Ryezen said:
So now that I have my new SGS3 on the way (should be here in two days) my GPS starts working again out of the blue. No changes to my phone, no new apps. Too weird that after three weeks of it not working right, it suddenly works perfectly again.
At least the issue shouldn't repeat once the completely new phone arrives.
Click to expand...
Click to collapse
My phone is doing something very similar, it's finding various satellites and finding a fix on 3 of them. Although, in Google Maps and Navigation, it will stay stuck on searching for GPS. This phone has been great since day 1 including GPS, strange that it will stop working just like that. I tried clearing data for Maps, running other GPS utilities, and a factory reset to no avail.
Decided to phone Verizion, and they will send me another S3 (refurb).. Hoping the new one works as it should.

GPS not working well

Anybody seem to be having problems with their XZ Premium GPS not working as they should be? Mine is intermittent, sometimes when it works, it works well. But the moment I took a wrong turn and quickly fired up my Google Map navigator, it have problems detecting where I'm at. The Map will show the route, but my location is all over the place. It would pause and stay in that spot for a while, then move me on a lake or off road. I tried "GPS status" app to pin point where I'm at. It doesn't always want to work.
It's getting really annoying, I want it to be reliable when I need it. Lucky I still have my Z3 as backup. So far, seems like the Z3 is the best Sony ever made.
Same problem here...It is hard to start GPS....it shows current position, it lose it. I have to fight for 10 minutes until its stable.
the same issue here. OK after reboot, but problem is back again a after
I had that problem once while downtown... the buildings in that area are all old and packed pretty closely together. It just did not want to update for the life of me. Rebooting it did not seem to help it at all. Especially using the walking directions... forget it. I didn't have time to fuss with a gps app to see if I just wasn't getting any sat connections, but if it happens again I will.
Wow, so it's a known common problem. I hope it's software related so it can be fix by updates. Now I have to open two programs to make sure it always working all the time. Run "GPS Status" app and then open Google Map. Cumbersome.
Dial *#*#7378423#*#*, service test, GPS, Purge Assistance Data
This worked for me!
My use of Purge Assistance Data seemed to help, but I've had a couple of episodes of the problem since then where it didn't help. However, in the past three days the problem has not appeared. I cannot determine what has changed; many apps have updated as usual, and in order to try to determine if this is a hardware problem I ran phone in Safe mode during which problem did not appear. Interestingly (or not) the problem has not occurred during subsequently use of the phone in normal mode. BTW, I'm running the July 1st security update (45.0.A.7.90); the August 1st version has not been offered to me yet by the Software Update).
CyNoob said:
Dial *#*#7378423#*#*, service test, GPS, Purge Assistance Data
This worked for me!
Click to expand...
Click to collapse
Very nice. Seem to be working very well. Although I have not put it to full use yet since I'm working at home today. Let's see how it run when I go to work in the office tomorrow.
This won't help? - - https://forum.xda-developers.com/showthread.php?p=73337848
My XZ premium is 4 weeks old and had problems with the GPS since day one. The GPS was very unreliable taking me in the wrong direction and sometimes delays in giving instructions until after passing my turns. Using google Maps and high accuracy settings. Contacted Sony today and they have asked me to contact google first to make sure there is no software issues from their side before they can look at it. Meanwhile I will download a different navigation app and see if the same problem happens.
I did GPS location test but it seems everytime I attempt it the phone seems to take forever in finding anything so I give up normally after 10 mins.
If any one has found a solution to this problem please let me know (other than changing the phone of course)
My GPS problems went away with 45.0.A.7.120
You're not alone!! I always end up going wrong directions. Compass is very way off.
Sent from my G8142 using XDA-Developers Legacy app
+1 here. it's really frustrating as i use my GPS a lot.
I have the same issue. Second time I sent my phone to Sony. I will update the forum.
Was having this issue as well. Purned GPS Assistance data seemed to help. also did the battery trick. maybe sony should give us an update that will not allow gps to "turn off" when using apps that require it.
i searched on my phone some where on the hidden settings. The Destination was 30mins and about 20miles or so. Said the gps was only on for around 10. Cellular data was used too. This has to be a software issue. why it shuts off gps at times.
Is Galileo enabled as Sony's promise?
Stefanos1999 said:
Is Galileo enabled as Sony's promise?
Click to expand...
Click to collapse
What is Galileo? never heard of this. Is it a GPS feature or improvement? Such a fancy name.
CKkio23 said:
What is Galileo? never heard of this. Is it a GPS feature or improvement? Such a fancy name.
Click to expand...
Click to collapse
Galileo is a new GPS system developed by the EU, like GLONASS is the russian GPS and Beidou the chinese GPS.
And to answer the question, yes, our phone supports Galileo.
Artyomska said:
Galileo is a new GPS system developed by the EU, like GLONASS is the russian GPS and Beidou the chinese GPS.
And to answer the question, yes, our phone supports Galileo.
Click to expand...
Click to collapse
Yes, XZP supports Galileo. But it has not been enabled yet. :/
Had the same problem, gps not locking until I purged assistance data and rebooted the device, then it worked fine for about 48 hours until I had to repeat the process.
I completely solved this problem by uninstalling Google play services updates. This was a known issue for other phones some years ago.
Can anyone else confirm this solution?

Does anyone have problem with their phones after play service update?

Guys,
My phone started to behave abnormally after updating to may 10th google play services. I constantly lose wifi and my phone gets frozen. I gotta retart it in every hour.
Also whenever i send a location it says "google services are updating" i uninstalled services and it updated itself then problems started again.
When the phone get frozen the heat increases like crazy and the battery depletes itself enermously if i dont restart it.
When i lose wifi i cannot see any other wifi networks in the settings. I lose them all and it appears as if there are no wifi networks.
I also wonder if this could be a battery issue? I will reset to factory settings tonight if noone has an answer to this.
Thanks. I am on aura 2.2 rom the latest version
I am also having an issue with google play services. I am using sport tracking apps and they all show google play services updating.
Do you also get random crashes and freezes? I checked many forums, it is very common among huawei users right now. It has affected many phones and you can find many complaints about it. But google provided no support right now.
I also read that factory resetting is not solving the issue. So i am not gonna waste time on that and wait for a new update.
But i can tell for the first time i regret using a huawei phone. Deeply loving it made me cover its faulty updates but i got tired of restarting the phone hourly
I had the exact same issues you described. Google Street View, Uber, and other apps would display 'google services are updating' and not work at all.
Fixed it by leaving the Google Play Services beta testing channel. I'm now running version 12.6.73 (040400) and all's back to normal.
On the other hand my P20 is still on the beta channel 12.6.73 (040408) and no issues.
There's an ongoing thread about an issue which seems what you're talking and is specific to Huawei phones. My problem related to this, is that I can't logon on Chrome... More details in the link below
https://bugs.chromium.org/p/chromium/issues/detail?id=838576#c38
Hi, on my Mate 9 in my Car with Android Auto, the Google Assistent dont run, and says everytime when i activate it: "There is no stable Internet Connection"
I hope google or Huawai will it correct it
Hello,
Same problems with my Mate 9 MHA-L09
It was said that this bug is reported by many people in Google issue tracker. Lots of Google Maps apps such as Uber and Taxify don't work well. It looks like wide range of Huawei devices is severely impacted by latest Play Services update to version 12.6.73. A good news is Google is working on it.
Two temporary solution for an end-user to try:
1. Clear cache & data of Google Play services
2. Go to Setting - App - Google Play Services, disable it to go back factory version.
Restart the phone and go to Google Play Store to do the update on Google Play Services.
Wonder if this is the same "bug" I've been having trouble with. Sometimes, & I can't nail down how it happens, if I wake up the phone, and it could have been screen off for 5 minutes, all night, 20-30 minutes...no pattern, that after waking it up, tap on anything and it might be 10-20 seconds before it does anything. EVERY app is like that. I thought it might have been with Nova launcher, but that doesn't seem to be it, rebooting the phone appears to "fix it". Just dumped cache on play, stopped, uninstalled, rebooted (play store isn't showing any updates, still at 11.xx). I'll just watch it and see how it act.
By me its help Temporary, Everythings run until the next restart of my phone and my smartwatch must reset to
So far, almost 24 hours later, dumping the storage, stopping, "uninstalling" the play services, and going back to the stock one (11.xx) seems to have cured my "lag". Everything is snappy again.
Can someone confirm that with this issue ongoing you can open events in the Calendar app? If possible from an Exchange account...
Currently I open Calendar, select an event, it opens and immediately closes. So Calendar now is also unusable for me What's going on?
Thanks!
p51d007 said:
Wonder if this is the same "bug" I've been having trouble with. Sometimes, & I can't nail down how it happens, if I wake up the phone, and it could have been screen off for 5 minutes, all night, 20-30 minutes...no pattern, that after waking it up, tap on anything and it might be 10-20 seconds before it does anything. EVERY app is like that. I thought it might have been with Nova launcher, but that doesn't seem to be it, rebooting the phone appears to "fix it". Just dumped cache on play, stopped, uninstalled, rebooted (play store isn't showing any updates, still at 11.xx). I'll just watch it and see how it act.
Click to expand...
Click to collapse
Exact same problem. When did it start?
I am solving the issue by hard resetting, uninstalling play services and when i update sometime later my phone starts losing wifi and battery is getting drained incredibly fast. Something gotta be related wtih the play services but no solution yet
bluecry said:
Exact same problem. When did it start?
Click to expand...
Click to collapse
I started to notice it about a week, after the security patch for my phone (U.S.367, april C567 patch)
It has been fixed I am on beta play services and google.
arminbih said:
It has been fixed I am on beta play services and google.
Click to expand...
Click to collapse
What version?
Governa said:
What version?
Click to expand...
Click to collapse
Yes it has been fixed (sic!) with version 12.6.85 from version 12.6.73. The big errors have been fixed on software such as Uber and Map programmes. Still awaiting to see if the hardware problems are sorted, (my phone would be hot to the touch to the extent that glue on the phone cover would soften and become pliable).
To summarise.... So far so good.
I can confirm, I have upgraded to 12.6.85 earlier today and so far so good.
Clear now
So far, almost a week into the update, no issues on my end with the phone lagging.

Phone functionality intermittently lost after upgrading to P

If my phone is on for more than 10 minutes, I lose calling functionality. When I try to call someone, it freezes and the Pixel becomes unresponsive, forcing me to hold down power for 10 seconds for a reboot. After this, it works just fine for another 10 or so minutes.
I have no idea when calling functionality begins to be lost because I can still send and receive texts, but I can't make or receive calls. I don't even get a wave of missed calls or anything when it works after a reboot.
Google Assistant has it's own issues when this happens too. It won't come up with "Hey, Google" at all. When I long press the home button, Google Assistant comes up, but I just get the floating dots. Fortunately, it doesn't freeze when I try this. Restart the phone and I'm good for about 10 minutes or so. I tried installing 3rd party calling apps, but the problem persists.
Hoping this is a Pie issue and waiting for the next security patch, will likely do a sideload flash-all. Any suggestions as to what the problem is from? Could my SIM card be the problem? Any apps I could try to help narrow down the issue? I had no issues with Oreo.
Thanks in advance.
Tried rebooting in safe mode. Slightly similar results: works fine for about 10 minutes but then it's just the mic not working. I can make and receive calls with out the phone freezing, but no mic.
mbstone said:
If my phone is on for more than 10 minutes, I lose calling functionality. When I try to call someone, it freezes and the Pixel becomes unresponsive, forcing me to hold down power for 10 seconds for a reboot. After this, it works just fine for another 10 or so minutes.
Click to expand...
Click to collapse
I have a similar issue with a used Pixel I purchased. I couldn't place or receive calls, with everything else working fine. Did the prerequisite online searches with results finding most everyone experiencing this issue chalking it up to hardware but I'm still thinking software. I tried a different phone app (drupe-enabled as default) with some success, then the problem returned (a few days later, rarely get/make calls). The default google phone app (version 23.0) fails every time. Currently looking into TWRP/Root and hoping to eliminate certain default apps to experiment further. Will be keeping an eye on this post! :cyclops:
--- Three weeks later ---
Could there be an issue within google play services with phone dialer app (any/or stock app)?
After continued issues I parked phone in drawer a bit then pulled out and tinkered with a few weeks later. Tried to isolate problem using logcat and on a hunch I flashed TWRP and a custom ROM but NOT any gapps package. Sticking sim in and using the built in phone app (Resurrection Remix -com.android.dialer) it works without issue. What? I flashed gapps (correct version/etc) and sure enough the problem returned. Went back to rom minus gapps, works fine. So, with straight up stock rom - stock phone dialer fails, custom rom - it works without a gapps package but not with.
Aimless Rambler said:
I have a similar issue with a used Pixel I purchased. I couldn't place or receive calls, everything else working fine. Did the prerequisite online searches with results finding most everyone experiencing this issue chalking it up to hardware but I'm still thinking software. I tried a different phone app (drupe-enabled as default) with some success, then the problem returned (about 5 days later). The default google phone app (version 23.0) fails every time. Currently looking into TWRP/Root and hoping to eliminate certain default apps to experiment further. Will be keeping an eye on this post! :cyclops:
Click to expand...
Click to collapse
Went back to Oreo before I had the problems and... problems persist. I'm sad. I had the privilege of speaking to someone from Google Support who was very knowledgeable. Unfortunately, my best option from the rep was to take it in to one of their authorized repair places.
Are you guys on Verizon? I'm having this problem with my dad's pixel on vzw.
brkshr said:
Are you guys on Verizon? I'm having this problem with my dad's pixel on vzw.
Click to expand...
Click to collapse
AT&T
---------- Post added at 07:47 AM ---------- Previous post was at 07:45 AM ----------
mbstone said:
Went back to Oreo before I had the problems and... problems persist. I'm sad. I had the privilege of speaking to someone from Google Support who was very knowledgeable. Unfortunately, my best option from the rep was to take it in to one of their authorized repair places.
Click to expand...
Click to collapse
--- Three weeks later ---
Could there be an issue within google play services with phone dialer app (any/or stock app)?
See my updated post (# 3) for what I've tried since..
Vzw ended up replacing my dad's phone through extended warranty. I talked to Google for awhile. Multiple factory resets, factory image installs, tried older phone apks. Nothing worked.
brkshr said:
Vzw ended up replacing my dad's phone through extended warranty. I talked to Google for awhile. Multiple factory resets, factory image installs, tried older phone apks. Nothing worked.
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Click to collapse
Older/newer phone dialer apps didn't work for me either ... custom rom and eliminating google play services did (no gapps). I'm still tinkering with the device ... installing frequently used apps using F-droid and Yalp, will test it. Not quite sure why but it works.
I ended up flashing Lineageos for Microg, presents it's own problems in the learning experience but it works.
Nothing ever worked in the end. No, not with Verizon. Bought through Canadian carrier called Fido.
Called Google tech and they weren't overly helpful. I started a chat with a Google Tech and they suggested I take it to UBreakIFix. They did a free diagnostic test and I referenced https://support.google.com/pixelphone/forum/AAAAb4-OgUsIW_gxTpXX3s/?hl=by that thread. Said they'd fix it for free even thought I was out of warranty. Got a new motherboard and my phone works like a charm.

App updates hang / delayed notifications

Recently on my Note 10+ (SM-N975U1) running stock Pie and Dec 1 2019 update, I have been experience 2 issues.
Notifications for some apps are delayed
App updates hang on Google Play Store
For the app updates, they stall with "Download Pending" or the download stalls with <100% complete.
Resolution steps that have NOT worked
Clearing cache and data for Google Play Store
Rebooting phone
Rebooting into Safe Mode
Changing from Wifi to Cell Network Data and vice versa
Stop/starting app updates
Current Workaround
Closing/swiping the Google Play Store and opening it again. It will eventually complete downloading after multiple attempts and install/update an app - you will have to repeat this continuously for every app you want to install or update.
Is there anyway to debug this without doing a complete reset?
This is a problem I've had on many phones over the last few years. It took me a while to figure it out but it's bluetooth related. More specifically, I had the "Dynamic Lock" option enabled on my Windows 10 work laptop (which basically just locks my pc when my phone gets far enough away). I disabled this and now all my notifications come immediately and play store updates work as they should. I realize that you may not have that enabled and if that is the case then turn off your bluetooth for a while and see what happens. It worked for me and several others on the samsung community forum.
mtweisenbarger777 said:
This is a problem I've had on many phones over the last few years. It took me a while to figure it out but it's bluetooth related. More specifically, I had the "Dynamic Lock" option enabled on my Windows 10 work laptop (which basically just locks my pc when my phone gets far enough away). I disabled this and now all my notifications come immediately and play store updates work as they should. I realize that you may not have that enabled and if that is the case then turn off your bluetooth for a while and see what happens. It worked for me and several others on the samsung community forum.
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Thank you! I turned off Bluetooth but nothing happened but after I rebooted with Bluetooth off everything started to work again. Is there a permanent fix for this? I am assuming turning back on Bluetooth will cause this to happen again? The strange thing this never happened to my Note 8.
selector said:
Thank you! I turned off Bluetooth but nothing happened but after I rebooted with Bluetooth off everything started to work again. Is there a permanent fix for this? I am assuming turning back on Bluetooth will cause this to happen again? The strange thing this never happened to my Note 8.
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I have no idea why this happens. What I do know I have had this issue on LG phones, Pixels, and Motorola's. It isn't a Samsung thing. I think it's an Android Bluetooth issue.
This is an old thread - but in case someone else finds it, I came across someone's suspicions in another thread that their Plantronics headset was causing some kind of problem with their Bluetooth. I began unplugging my Savi headset when not in use and it seems to help... YMMV.
This has been going on since Pie; made me upgrade from my Note 8 to Note 10 and it came right back. Infuriating.
You may also want to try to rub a lucky stone and do some chanting as well, because it's about as effective as hoping for a fix after all this time.

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