I purchased my mobile in India from official Sony store but I am not able to find the settings for finger print unlock.
This option " Fingerprint Manager "
Alaa | Google Android said:
This option " Fingerprint Manager "
Click to expand...
Click to collapse
Not available on my device?
thalada said:
Not available on my device?
Click to expand...
Click to collapse
Not available!!!
Hmmm It must be available
Maybe you have the US version and in the US is disabled (software)
Try to flash globally version using latest version of flashtool
Alaa | Google Android said:
Not available!!!
Hmmm It must be available
Maybe you have the US version and in the US is disabled (software)
Try to flash globally version using latest version of flashtool
Click to expand...
Click to collapse
No bro, that's why I mentioned in my post that my mobile was purchased from Indian Sony showroom. Quite disappointing to see I'm having an issue with new mobile :/ The support they provide over here is also terrible.
Update:
I took my mobile to the service center for repair and they did change the board and fp for free of cost. But they ended up making a small dent on the exterior.
I told them that the service engineer was so careless in handling the mobile and they gave changed the entire panel and display of the mobile.
I still doubt the quality of service provided. Is there any way I can find that out or should I go for a new replacement?
Cheers
I'd recommend that you get the device replaced. Now that you have replaced the screen it is going to somehow compromise with the water resistance. I faced a similar problem with my old Z3. Had to replace the screen as one of the loudspeakers had failed. After a year the screen came open at one corner.
The workmanship is never going to be the same as it is done in the factory.
thalada said:
Update:
I took my mobile to the service center for repair and they did change the board and fp for free of cost. But they ended up making a small dent on the exterior.
I told them that the service engineer was so careless in handling the mobile and they gave changed the entire panel and display of the mobile.
I still doubt the quality of service provided. Is there any way I can find that out or should I go for a new replacement?
Cheers
Click to expand...
Click to collapse
Related
My Phone's softkeys are not working at all. It glows but dont work.
Touchscreen is also not working, Everytime I had to lock screen by power button then after unlocking the touchscreen works for 2-3 touches....then again I had to lock screen.
I tried to flash MIUI 5.6, ICS CM9 v6, v7 but same issue.
Now flashed the Stock DDKP3, but issue still persists.
Plz Help me If someone can.....Pleaseeee !!!
I guess there is some fault in the touchscreen.. A hardware issue.. Better show it in Samsung service center.. I don't think there can be a software prob as u have tried all ROM's..
Sent from my fingers to your face using xda premium.!
Have the same issue with my phone!
tried flashing different ROMs aswel..
I guess its a hardware issue! going to change the touch panel and see how it works out!!
It is a hardware issue. I had the same. The service center guys changed the touch panel. Now everything fine.
Sent from my SIII looking SL
....
...
I'm more on XDA than FB...
shail139 said:
My Phone's softkeys are not working at all. It glows but dont work.
Touchscreen is also not working, Everytime I had to lock screen by power button then after unlocking the touchscreen works for 2-3 touches....then again I had to lock screen.
I tried to flash MIUI 5.6, ICS CM9 v6, v7 but same issue.
Now flashed the Stock DDKP3, but issue still persists.
Plz Help me If someone can.....Pleaseeee !!!
Click to expand...
Click to collapse
Wow, another user with the same issue.
Mine is just a wild guess that kernel 2.6.x may be a cause of the problem. ie after shifting to ICS.
Im waiting for kernel 3.0 before visiting service center. Gonna cost Rs.5K man.
i wasnt on ICS..
had stock rom with cf-root, deodexed, and a few mods!!
check out ebay for the touch panel! its there for about $28, im thinking of getting one down!
malekts said:
i wasnt on ICS..
had stock rom with cf-root, deodexed, and a few mods!!
check out ebay for the touch panel! its there for about $28, im thinking of getting one down!
Click to expand...
Click to collapse
Opening the device will void your warranty completely.
There's a high chance that you ruin something else in the process, phone hardware is very delicate, so i suggest letting a professional do it..
Skander1998 said:
Opening the device will void your warranty completely.
There's a high chance that you ruin something else in the process, phone hardware is very delicate, so i suggest letting a professional do it..
Click to expand...
Click to collapse
My warranty is over anyhow!
i am not going to repair it myself, i was thinking of getting the touch panel down and giving it to a repair guy to fix it for me..
exctngdude said:
Wow, another user with the same issue.
Mine is just a wild guess that kernel 2.6.x may be a cause of the problem. ie after shifting to ICS.
Im waiting for kernel 3.0 before visiting service center. Gonna cost Rs.5K man.
Click to expand...
Click to collapse
I also think so.....!!
http://forum.xda-developers.com/showthread.php?p=27590566#post27590566
Look at this post.
There also it is mentioned that trying differenet kernels for CM9 may damage the Touchkeys.
Anyhow......I also had to visit Service center, but after Flashing Stock DDKP3 I regained my warranty, so It saved me my 5k as you told.
shail139 said:
I also think so.....!!
http://forum.xda-developers.com/showthread.php?p=27590566#post27590566
Look at this post.
There also it is mentioned that trying differenet kernels for CM9 may damage the Touchkeys.
Anyhow......I also had to visit Service center, but after Flashing Stock DDKP3 I regained my warranty, so It saved me my 5k as you told.
Click to expand...
Click to collapse
WRONG again, it doesn't affect the touch keys hardware wise, it may just affect how it works for that kernel and ROM only, not the hardware, what he changed there is that touch keys only light up according to ambient light, while other kernels don't use that so it just messes that up.
CM9 has nothing to do with ruining your touch keys, it's a hardware issue, stop playing smart with it, only way to fix it is the good ol' service center haha
I had the same problem...soft keys not working...tried many roms but no use...
I am from kerala .a place In south india...I took it to a shop in penta meneka ..they said the display is fine..the small touch sensitive strip beneth the soft keys need to be changed..its worth just 500 rupees.....the moment I heard it I felt relaxed coz changing the slcd display is not an option for me....
If any of you have the same problem ..take the phone to a local mobile service store..
Today I will check the cost with orginal samsung customer care and service shop.lets hope they will change the strip and not the display...
Sent from my GT-I9003 using xda premium
lmmt1990 said:
I had the same problem...soft keys not working...tried many roms but no use...
I am from kerala .a place In south india...I took it to a shop in penta meneka ..they said the display is fine..the small touch sensitive strip beneth the soft keys need to be changed..its worth just 500 rupees.....the moment I heard it I felt relaxed coz changing the slcd display is not an option for me....
If any of you have the same problem ..take the phone to a local mobile service store..
Today I will check the cost with orginal samsung customer care and service shop.lets hope they will change the strip and not the display...
Sent from my GT-I9003 using xda premium
Click to expand...
Click to collapse
so, did they change the flex ribbon only or all the slcd?
i also had the same issue
so any one tell me what i have to do
my phone's touch keys not working......
Vijshar said:
i also had the same issue
so any one tell me what i have to do
my phone's touch keys not working......
Click to expand...
Click to collapse
Service center if under warranty (free), other shops if not for a cheap alternative.
Touch screen working fine only touch key is not working
lmmt1990 said:
I had the same problem...soft keys not working...tried many roms but no use...
I am from kerala .a place In south india...I took it to a shop in penta meneka ..they said the display is fine..the small touch sensitive strip beneth the soft keys need to be changed..its worth just 500 rupees.....the moment I heard it I felt relaxed coz changing the slcd display is not an option for me....
If any of you have the same problem ..take the phone to a local mobile service store..
Today I will check the cost with orginal samsung customer care and service shop.lets hope they will change the strip and not the display...
Sent from my GT-I9003 using xda premium
Click to expand...
Click to collapse
Hi ,
I am facing the same problem, In my case touch screen is working fine. Problem is only with touch key. I have also bought this phone from Penta Meneka. What people at Samsung service centre told you about this? Is you problem is resolved? Please reply
Hey, i just replaced my touchscreen and digitizer.. and the soft key prob still insists, i studied it and i have came to a conclusion that the KEYPAD FLEX CABLE might be broken. Luckily, the flex cable costs around $20
I just wasted $83 on my new touchscreen tsk
Sent from my GT-I9300 using xda premium
hi guys. my touch screen and soft keys doesnt work too. but in xxkpe rom, they works perfectly. but any 2.3.6 roms doesnt work. try xxkpe(2.3.4) rom then if it doesnt work, go to service center.
Hey there.
I bought a Surface 2 Pro 128gb last week. Today I encounter a "big" problem: neither the touch or movement of my pen are not recognized anymore.
I've already tried to uninstall the second USB INPUT DEVICE under HUMAN INTERFACE DEVICES in the Device Manager and it did not solve.
Did that happen with anyone of you guys??? Any ideas??
rodpalma said:
Hey there.
I bought a Surface 2 Pro 128gb last week. Today I encounter a "big" problem: neither the touch or movement of my pen are not recognized anymore.
I've already tried to uninstall the second USB INPUT DEVICE under HUMAN INTERFACE DEVICES in the Device Manager and it did not solve.
Did that happen with anyone of you guys??? Any ideas??
Click to expand...
Click to collapse
Sounds like time for a refresh.
cx1 said:
Sounds like time for a refresh.
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Click to collapse
That, and if it still doesn't work try this driver
http://us.wacom.com/en/feeldriver
lopezk38 said:
That, and if it still doesn't work try this driver
http://us.wacom.com/en/feeldriver
Click to expand...
Click to collapse
tried that driver too .. no luck
Have you tried the refresh?
Also somewhat obvious and I assume you have tried but best to cover anyway, you havent simply had the tip fall out of the pen have you?
Otherwise it might be time for an RMA.
SixSixSevenSeven said:
Have you tried the refresh?
Also somewhat obvious and I assume you have tried but best to cover anyway, you havent simply had the tip fall out of the pen have you?
Otherwise it might be time for an RMA.
Click to expand...
Click to collapse
thanks for your reply ...
i've already tried the refresh too .. I've tested the pen on another device (galaxy note) and it worked well ..
.. i guess the digitizer is dead somehow ..
rodpalma said:
thanks for your reply ...
i've already tried the refresh too .. I've tested the pen on another device (galaxy note) and it worked well ..
.. i guess the digitizer is dead somehow ..
Click to expand...
Click to collapse
If the digitizer is dead then you should be able to get the device replaced under warranty.
SixSixSevenSeven said:
If the digitizer is dead then you should be able to get the device replaced under warranty.
Click to expand...
Click to collapse
Not only will they replace it under warranty, but when I took my SP1 with a dead digitizer into a Microsoft store they let me pay the $200 difference and get a SP2 as a replacement.
Techrocket9 said:
...they let me pay the $200 difference and get a SP2 as a replacement.
Click to expand...
Click to collapse
Are you jokeing? O_O My rear camera is dead, but i need my SF for work, so i didn't consider sending it back so far (as i don't really need the cam anyways)...
Anoter problem is: i didn't buy my SF in a MS-store... Do you think i can get this offered at the online store? (as there is no Microsoft store in my country atm...)
Maybe i'll give them a call tomorrow i'll let you guys know what they said
tfBullet said:
Are you jokeing? O_O My rear camera is dead, but i need my SF for work, so i didn't consider sending it back so far (as i don't really need the cam anyways)...
Anoter problem is: i didn't buy my SF in a MS-store... Do you think i can get this offered at the online store? (as there is no Microsoft store in my country atm...)
Maybe i'll give them a call tomorrow i'll let you guys know what they said
Click to expand...
Click to collapse
Tell us!! What did they say???
Hi
i have problem with RGB sensor and Tof sensor
when i go to hide menu ( *#*#7378423#*#* )
test tof sensor and RGB sensor
it shows me number (-1)
please test this and report
i hear some people have this issue and it is not only my issue
Same here, Is it a problem??
chesterr said:
Same here, Is it a problem??
Click to expand...
Click to collapse
i don't know
but colors in taken pictures are not affected if those sensors not working !!
everything works fine in camera app and better than android 7 !
Have you tried sending it back?
It's a defect after all.
4rz0 said:
Have you tried sending it back?
It's a defect after all.
Click to expand...
Click to collapse
no
i hope this will fix in the next update
ashkan.t said:
Hi
i have problem with RGB sensor and Tof sensor
when i go to hide menu ( *#*#7378423#*#* )
test tof sensor and RGB sensor
it shows me number (-1)
please test this and report
i hear some people have this issue and it is not only my issue
Click to expand...
Click to collapse
For further issues please specify more details such as model no, fw customization and circumstances of the update (ota or else).
Anyway, i've read a bit about the issue on that 'meee tooo' jk of a forum - talk.sonymobile - the issue seems to be contained to the Dual Sim variant of the XZ p. Also the repair option (reflash) via sony pc companion isn't going to fix it.... Sadly you'll have to wait for a fix.
On a remote chance of success - try flashing another customization? Although i don't think it would fix it.
https://talk.sonymobile.com/t5/Xper...nsor-not-reading-and-laser-focus/td-p/1272670
Sebi673 said:
For further issues please specify more details such as model no, fw customization and circumstances of the update (ota or else).
Anyway, i've read a bit about the issue on that 'meee tooo' jk of a forum - talk.sonymobile - the issue seems to be contained to the Dual Sim variant of the XZ p. Also the repair option (reflash) via sony pc companion isn't going to fix it.... Sadly you'll have to wait for a fix.
On a remote chance of success - try flashing another customization? Although i don't think it would fix it.
https://talk.sonymobile.com/t5/Xper...nsor-not-reading-and-laser-focus/td-p/1272670
Click to expand...
Click to collapse
thank you for your useful informations
i did flash my phone with newflasher ( G8142 , Customized AE )
---
yes i think we should wait for the next update too . . .
Hopefully next update fix it and I don't wanna reflash another firmware tbh.
chesterr said:
Hopefully next update fix it and I don't wanna reflash another firmware tbh.
Click to expand...
Click to collapse
Just got my update for Oreo. I can safely assume the issue is only on the Dual Sim variant. Here is the sensor working on my single sim
it's working on my single sim variant as well.
Did you tried making a fresh install? Not upgrading over the 7.1.1 ?
effective said:
Did you tried making a fresh install? Not upgrading over the 7.1.1 ?
Click to expand...
Click to collapse
yes
i did not update with OTA
i flashed with newflasher
i think this problem is for all G8142 model
Yes it's a dual SIM variant problem. Hopefully there will be an update.
effective said:
Did you tried making a fresh install? Not upgrading over the 7.1.1 ?
Click to expand...
Click to collapse
People also tried with PC Companion's 'Repair my phone' which is a holly grenade for messed up system files and no luck. Sony rushed this update. Hopefully a fix is underway.
XZ Premium Dual Sim
CE1 customization
Sensors not working.
Very poor images quality.
Please report this bug to Sony here:
https://talk.sonymobile.com/t5/Xper...nsor-not-reading-and-laser-focus/td-p/1272670
This issue seems to be affecting all the G8142 phones.
I'm not sure if it is caused by the sensor not working itself or the service menu app not being able to access data from it because I see no degradation in camera quality.
Forgot to attach the second screenshot
I have the exact issue with the XZP Dual (G8142) but strange enough the camera itself has no problems with autofocus, quality and color reproduction I don't know about you guys but I feel the camera shoots better pictures than it did on Nougat?
According to a Support Rep on the forums, a fix will be released in November. I'm guessing they'll also deploy it with the November security updates.
Hi Everyone,
You may have noticed that the camera on your Xperia XZ Premium Dual SIM doesn't behave according to specifications after the update to Android 8.0 (software build 47.1.A.3.254).
This is due to a software configuration related to the RGBC-IR and ToF sensors used by the camera. When these sensors don't work correctly, pictures taken under specific lighting/colour conditions will be affected. Results include slower auto focus and effects on colour rendition.
This has been solved in an updated software version that is scheduled for release in November, 2017. However, please note that Software updates are released at different times depending on the operator, market, region or country. Therefore, I am not able to give you an exact date for when a specific update will be available for your device. In addition, network operators and specific markets may choose not to use the updates for specific models.
Click to expand...
Click to collapse
kot5nik said:
This issue seems to be affecting all the G8142 phones.
I'm not sure if it is caused by the sensor not working itself or the service menu app not being able to access data from it because I see no degradation in camera quality.
Click to expand...
Click to collapse
You can be sure of it by turning on the camera, then pointing another camera at the sensor part. If it works you'll see 'white' bursts coming out of the sensor (infrared). But it's been tested already and the sensor is truly non functional.
Hi. My phone not always responds on touches and swipes. I'm trying to understand is it software or hardware issue. Some cases I found might be related to this issue.
Phone not register second touch if fingers are close each others: youtube.com/watch?v=JAofJRcXuhI
I can't input uppercase 'Z' letter with pressed shift button: youtube.com/watch?v=oO1Xu5Xr440
I have the first revision phone with a latest firmware. Software repair doesn't help.
By software repair I assume you mean using Xperia Companion > Repair Phone.......
If thats the case, then it sounds like a hardware fault... I would RMA it ./ Return it to the store for Exchange or Refund...
How long have you had it? and where did you get it from?
NightOrchid said:
By software repair I assume you mean using Xperia Companion > Repair Phone.......
If thats the case, then it sounds like a hardware fault... I would RMA it ./ Return it to the store for Exchange or Refund...
How long have you had it? and where did you get it from?
Click to expand...
Click to collapse
Yes, It's Repair Phone in Xperia Companion. I think about RMA too but I want to check is it only on my phone. Can you test two fingers close touches on you phone?
sxuserx said:
I can't input uppercase 'Z' letter with pressed shift button: youtube.com/watch?v=oO1Xu5Xr440
Click to expand...
Click to collapse
neither does mine
actually, i'm not sure multitouch should work that close.
have you tried this on other phones?
This has just become available for me in firmware finder and it has face unlock enabled.
buchman said:
This has just become available for me in firmware finder and it has face unlock enabled.
Click to expand...
Click to collapse
Which country
8.0.0.364 seeding in Italy via OTA, already installed
Gnaget said:
Which country
Click to expand...
Click to collapse
UK here
buchman said:
UK here
Click to expand...
Click to collapse
SE now
Huawei Firmware Finder says 365 is not allowed which is not, I tried to force it via DNS and it gets rejected, but 364 installs, with Face Unlock which is pretty quick and April security patch
Can confirm, just installed 364 and face unlock works. Czech Republic.
Downloading now official B364 update in Portugal!
Hi, I just bought honor9 in china. I need to unbrick it so I can get on the play store? Which is the best firmware to load on my device? I don't need anything fancy just stock android with play store. Thank you!
Confirmed for Germany. Just updated, it's nice, also little performance boost i think I feel.
Updated as well, Transilvania.
Updated in UK
Pretty responsive though I've not tried any other device who uses face unlock
Update : pretty response isn't so much out of 10 tries about 5 worked weirdly only works when I blink figure that out and awkwardly held out in front of myself
dwhite1972 said:
Updated in UK
Pretty responsive though I've not tried any other device who uses face unlock
Update : pretty response isn't so much out of 10 tries about 5 worked weirdly only works when I blink figure that out and awkwardly held out in front of myself
Click to expand...
Click to collapse
To me it works very well, I think I added face two times or something like that
Approved and downloaded with FF.
I am from Czech Republic.
Also phone is running still pretty well and Face Unlock works smoothly. Even in darker room it unlock pretty fast, really nice feature
Did anyone read the End user License agreement? It has some interesting parts:
Paulo87 said:
Did anyone read the End user License agreement? It has some interesting parts:
Click to expand...
Click to collapse
kinda default for most these days
updated here also in Brazil. Rom Europe STF-L09, Working well.
just a tip for those who did not know yet, activate the 'LIFT' option to unlock without having to click the power button.
Path: Intelligent Assist > Motion Control > Lift > Wake Device
Bruno_Designer said:
updated here also in Brazil. Rom Europe STF-L09, Working well.
just a tip for those who did not know yet, activate the 'LIFT' option to unlock without having to click the power button.
Path: Intelligent Assist > Motion Control > Lift > Wake Device
Click to expand...
Click to collapse
hidden wee gem
Any way how to update without losing root and TWRP?