Hi. My phone not always responds on touches and swipes. I'm trying to understand is it software or hardware issue. Some cases I found might be related to this issue.
Phone not register second touch if fingers are close each others: youtube.com/watch?v=JAofJRcXuhI
I can't input uppercase 'Z' letter with pressed shift button: youtube.com/watch?v=oO1Xu5Xr440
I have the first revision phone with a latest firmware. Software repair doesn't help.
By software repair I assume you mean using Xperia Companion > Repair Phone.......
If thats the case, then it sounds like a hardware fault... I would RMA it ./ Return it to the store for Exchange or Refund...
How long have you had it? and where did you get it from?
NightOrchid said:
By software repair I assume you mean using Xperia Companion > Repair Phone.......
If thats the case, then it sounds like a hardware fault... I would RMA it ./ Return it to the store for Exchange or Refund...
How long have you had it? and where did you get it from?
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Click to collapse
Yes, It's Repair Phone in Xperia Companion. I think about RMA too but I want to check is it only on my phone. Can you test two fingers close touches on you phone?
sxuserx said:
I can't input uppercase 'Z' letter with pressed shift button: youtube.com/watch?v=oO1Xu5Xr440
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Click to collapse
neither does mine
actually, i'm not sure multitouch should work that close.
have you tried this on other phones?
Related
My Phone's softkeys are not working at all. It glows but dont work.
Touchscreen is also not working, Everytime I had to lock screen by power button then after unlocking the touchscreen works for 2-3 touches....then again I had to lock screen.
I tried to flash MIUI 5.6, ICS CM9 v6, v7 but same issue.
Now flashed the Stock DDKP3, but issue still persists.
Plz Help me If someone can.....Pleaseeee !!!
I guess there is some fault in the touchscreen.. A hardware issue.. Better show it in Samsung service center.. I don't think there can be a software prob as u have tried all ROM's..
Sent from my fingers to your face using xda premium.!
Have the same issue with my phone!
tried flashing different ROMs aswel..
I guess its a hardware issue! going to change the touch panel and see how it works out!!
It is a hardware issue. I had the same. The service center guys changed the touch panel. Now everything fine.
Sent from my SIII looking SL
....
...
I'm more on XDA than FB...
shail139 said:
My Phone's softkeys are not working at all. It glows but dont work.
Touchscreen is also not working, Everytime I had to lock screen by power button then after unlocking the touchscreen works for 2-3 touches....then again I had to lock screen.
I tried to flash MIUI 5.6, ICS CM9 v6, v7 but same issue.
Now flashed the Stock DDKP3, but issue still persists.
Plz Help me If someone can.....Pleaseeee !!!
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Click to collapse
Wow, another user with the same issue.
Mine is just a wild guess that kernel 2.6.x may be a cause of the problem. ie after shifting to ICS.
Im waiting for kernel 3.0 before visiting service center. Gonna cost Rs.5K man.
i wasnt on ICS..
had stock rom with cf-root, deodexed, and a few mods!!
check out ebay for the touch panel! its there for about $28, im thinking of getting one down!
malekts said:
i wasnt on ICS..
had stock rom with cf-root, deodexed, and a few mods!!
check out ebay for the touch panel! its there for about $28, im thinking of getting one down!
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Click to collapse
Opening the device will void your warranty completely.
There's a high chance that you ruin something else in the process, phone hardware is very delicate, so i suggest letting a professional do it..
Skander1998 said:
Opening the device will void your warranty completely.
There's a high chance that you ruin something else in the process, phone hardware is very delicate, so i suggest letting a professional do it..
Click to expand...
Click to collapse
My warranty is over anyhow!
i am not going to repair it myself, i was thinking of getting the touch panel down and giving it to a repair guy to fix it for me..
exctngdude said:
Wow, another user with the same issue.
Mine is just a wild guess that kernel 2.6.x may be a cause of the problem. ie after shifting to ICS.
Im waiting for kernel 3.0 before visiting service center. Gonna cost Rs.5K man.
Click to expand...
Click to collapse
I also think so.....!!
http://forum.xda-developers.com/showthread.php?p=27590566#post27590566
Look at this post.
There also it is mentioned that trying differenet kernels for CM9 may damage the Touchkeys.
Anyhow......I also had to visit Service center, but after Flashing Stock DDKP3 I regained my warranty, so It saved me my 5k as you told.
shail139 said:
I also think so.....!!
http://forum.xda-developers.com/showthread.php?p=27590566#post27590566
Look at this post.
There also it is mentioned that trying differenet kernels for CM9 may damage the Touchkeys.
Anyhow......I also had to visit Service center, but after Flashing Stock DDKP3 I regained my warranty, so It saved me my 5k as you told.
Click to expand...
Click to collapse
WRONG again, it doesn't affect the touch keys hardware wise, it may just affect how it works for that kernel and ROM only, not the hardware, what he changed there is that touch keys only light up according to ambient light, while other kernels don't use that so it just messes that up.
CM9 has nothing to do with ruining your touch keys, it's a hardware issue, stop playing smart with it, only way to fix it is the good ol' service center haha
I had the same problem...soft keys not working...tried many roms but no use...
I am from kerala .a place In south india...I took it to a shop in penta meneka ..they said the display is fine..the small touch sensitive strip beneth the soft keys need to be changed..its worth just 500 rupees.....the moment I heard it I felt relaxed coz changing the slcd display is not an option for me....
If any of you have the same problem ..take the phone to a local mobile service store..
Today I will check the cost with orginal samsung customer care and service shop.lets hope they will change the strip and not the display...
Sent from my GT-I9003 using xda premium
lmmt1990 said:
I had the same problem...soft keys not working...tried many roms but no use...
I am from kerala .a place In south india...I took it to a shop in penta meneka ..they said the display is fine..the small touch sensitive strip beneth the soft keys need to be changed..its worth just 500 rupees.....the moment I heard it I felt relaxed coz changing the slcd display is not an option for me....
If any of you have the same problem ..take the phone to a local mobile service store..
Today I will check the cost with orginal samsung customer care and service shop.lets hope they will change the strip and not the display...
Sent from my GT-I9003 using xda premium
Click to expand...
Click to collapse
so, did they change the flex ribbon only or all the slcd?
i also had the same issue
so any one tell me what i have to do
my phone's touch keys not working......
Vijshar said:
i also had the same issue
so any one tell me what i have to do
my phone's touch keys not working......
Click to expand...
Click to collapse
Service center if under warranty (free), other shops if not for a cheap alternative.
Touch screen working fine only touch key is not working
lmmt1990 said:
I had the same problem...soft keys not working...tried many roms but no use...
I am from kerala .a place In south india...I took it to a shop in penta meneka ..they said the display is fine..the small touch sensitive strip beneth the soft keys need to be changed..its worth just 500 rupees.....the moment I heard it I felt relaxed coz changing the slcd display is not an option for me....
If any of you have the same problem ..take the phone to a local mobile service store..
Today I will check the cost with orginal samsung customer care and service shop.lets hope they will change the strip and not the display...
Sent from my GT-I9003 using xda premium
Click to expand...
Click to collapse
Hi ,
I am facing the same problem, In my case touch screen is working fine. Problem is only with touch key. I have also bought this phone from Penta Meneka. What people at Samsung service centre told you about this? Is you problem is resolved? Please reply
Hey, i just replaced my touchscreen and digitizer.. and the soft key prob still insists, i studied it and i have came to a conclusion that the KEYPAD FLEX CABLE might be broken. Luckily, the flex cable costs around $20
I just wasted $83 on my new touchscreen tsk
Sent from my GT-I9300 using xda premium
hi guys. my touch screen and soft keys doesnt work too. but in xxkpe rom, they works perfectly. but any 2.3.6 roms doesnt work. try xxkpe(2.3.4) rom then if it doesnt work, go to service center.
Hey there.
I bought a Surface 2 Pro 128gb last week. Today I encounter a "big" problem: neither the touch or movement of my pen are not recognized anymore.
I've already tried to uninstall the second USB INPUT DEVICE under HUMAN INTERFACE DEVICES in the Device Manager and it did not solve.
Did that happen with anyone of you guys??? Any ideas??
rodpalma said:
Hey there.
I bought a Surface 2 Pro 128gb last week. Today I encounter a "big" problem: neither the touch or movement of my pen are not recognized anymore.
I've already tried to uninstall the second USB INPUT DEVICE under HUMAN INTERFACE DEVICES in the Device Manager and it did not solve.
Did that happen with anyone of you guys??? Any ideas??
Click to expand...
Click to collapse
Sounds like time for a refresh.
cx1 said:
Sounds like time for a refresh.
Click to expand...
Click to collapse
That, and if it still doesn't work try this driver
http://us.wacom.com/en/feeldriver
lopezk38 said:
That, and if it still doesn't work try this driver
http://us.wacom.com/en/feeldriver
Click to expand...
Click to collapse
tried that driver too .. no luck
Have you tried the refresh?
Also somewhat obvious and I assume you have tried but best to cover anyway, you havent simply had the tip fall out of the pen have you?
Otherwise it might be time for an RMA.
SixSixSevenSeven said:
Have you tried the refresh?
Also somewhat obvious and I assume you have tried but best to cover anyway, you havent simply had the tip fall out of the pen have you?
Otherwise it might be time for an RMA.
Click to expand...
Click to collapse
thanks for your reply ...
i've already tried the refresh too .. I've tested the pen on another device (galaxy note) and it worked well ..
.. i guess the digitizer is dead somehow ..
rodpalma said:
thanks for your reply ...
i've already tried the refresh too .. I've tested the pen on another device (galaxy note) and it worked well ..
.. i guess the digitizer is dead somehow ..
Click to expand...
Click to collapse
If the digitizer is dead then you should be able to get the device replaced under warranty.
SixSixSevenSeven said:
If the digitizer is dead then you should be able to get the device replaced under warranty.
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Click to collapse
Not only will they replace it under warranty, but when I took my SP1 with a dead digitizer into a Microsoft store they let me pay the $200 difference and get a SP2 as a replacement.
Techrocket9 said:
...they let me pay the $200 difference and get a SP2 as a replacement.
Click to expand...
Click to collapse
Are you jokeing? O_O My rear camera is dead, but i need my SF for work, so i didn't consider sending it back so far (as i don't really need the cam anyways)...
Anoter problem is: i didn't buy my SF in a MS-store... Do you think i can get this offered at the online store? (as there is no Microsoft store in my country atm...)
Maybe i'll give them a call tomorrow i'll let you guys know what they said
tfBullet said:
Are you jokeing? O_O My rear camera is dead, but i need my SF for work, so i didn't consider sending it back so far (as i don't really need the cam anyways)...
Anoter problem is: i didn't buy my SF in a MS-store... Do you think i can get this offered at the online store? (as there is no Microsoft store in my country atm...)
Maybe i'll give them a call tomorrow i'll let you guys know what they said
Click to expand...
Click to collapse
Tell us!! What did they say???
Hey all,
I'm having a few issues with my multitouch. Firstly using a multitouch app it picks up all of the fingers a different inputs but they flicker unless you're moving your hand around, so it's impossible to use it for games and such. I'm fairly certain that this is a hardware issue. Although it doesn't seem like it's completely broken as I can still register multiple touches, its just impossible to have continuous multiple touches. Any idea on how to fix this?
gfish4573 said:
Hey all,
I'm having a few issues with my multitouch. Firstly using a multitouch app it picks up all of the fingers a different inputs but they flicker unless you're moving your hand around, so it's impossible to use it for games and such. I'm fairly certain that this is a hardware issue. Although it doesn't seem like it's completely broken as I can still register multiple touches, its just impossible to have continuous multiple touches. Any idea on how to fix this?
Click to expand...
Click to collapse
How old is your phone?
itisiryan said:
How old is your phone?
Click to expand...
Click to collapse
Its around a year old.
gfish4573 said:
Its around a year old.
Click to expand...
Click to collapse
It should still be under warranty if you haven't rooted it. So I guess you should take advantage of it.
Sounds like the calibration for the active digitizer for your device needs to be recalibrated.
iceepyon said:
Sounds like the calibration for the active digitizer for your device needs to be recalibrated.
Click to expand...
Click to collapse
How do I go about doing this?
gfish4573 said:
How do I go about doing this?
Click to expand...
Click to collapse
There are some apps for it.
I tried a few of these apps to no avail. I'm going to have to assume its a hardware issue. unless theres any more ideas.
gfish4573 said:
I tried a few of these apps to no avail. I'm going to have to assume its a hardware issue. unless theres any more ideas.
Click to expand...
Click to collapse
Most probably it's a hardware problem.
Could it be that it's a lose connection? Or do you think the whole screen and digitizer assembly will require replacing.
gfish4573 said:
Could it be that it's a lose connection? Or do you think the whole screen and digitizer assembly will require replacing.
Click to expand...
Click to collapse
We'll never know unless we open it up.
Looks like a hardware issue...may be you should replace..
gfish4573 said:
How do I go about doing this?
Click to expand...
Click to collapse
Enter *#*#2664#*#* into the dialer to run the Touchscreen diagnostic test to see if your device's active digitizer is really to blame. I don't know the code that will recalibrate the active digitizer of your device. You would probably have to send your device to Honor to get it recalibrated.
iceepyon said:
Enter *#*#2664#*#* into the dialer to run the Touchscreen diagnostic test to see if your device's active digitizer is really to blame. I don't know the code that will recalibrate the active digitizer of your device. You would probably have to send your device to Honor to get it recalibrated.
Click to expand...
Click to collapse
This code doesn't do anything. I'm not sure Huawei will be willing to do anything as I have unlocked the bootloader for root.
gfish4573 said:
This code doesn't do anything. I'm not sure Huawei will be willing to do anything as I have unlocked the bootloader for root.
Click to expand...
Click to collapse
Haven't opted for repair yet?
itisiryan said:
Haven't opted for repair yet?
Click to expand...
Click to collapse
Will they repair it as I unlocked the bootloader?
gfish4573 said:
Will they repair it as I unlocked the bootloader?
Click to expand...
Click to collapse
Just make everything stock..relock bootloader...
And claim warranty...
I pick my phone from my pocket and press to unlock.
After display on, phone gets to reboot.
Don't know what would be reason!?
Please help me
Yes, its happening sometimes. No need to open thread for this kind of reason.
asgz said:
Yes, its happening sometimes. No need to open thread for this kind of reason.
Click to expand...
Click to collapse
This is a serious issue and it does deserve to open a thread. It just should have been open in the "help & troobleshooting" section...
I resetted THE PHONE FROM PHONE AND SONY PC COMPANION.
BUT THE PROBLEM STILL EXIT.
How old is the phone? I would send it to repair if you still have warranty
chitose_ndy said:
How old is the phone? I would send it to repair if you still have warranty
Click to expand...
Click to collapse
No warranty.
arunkumarunicorn said:
I pick my phone from my pocket and press to unlock.
After display on, phone gets to reboot.
Don't know what would be reason!?
Please help me
Click to expand...
Click to collapse
I have update in this.
While I shake the phone, I feel something is loose and feels it's movement.
I have this problem from beginning too
My microphone works in applications such as Snapchat but will not work during phone calls at all. I even had a Google worker troubleshoot my phone with screenshare and went through all my settings and reset everything. I don't know what to try anymore.
jakewohldmann said:
My microphone works in applications such as Snapchat but will not work during phone calls at all. I even had a Google worker troubleshoot my phone with screenshare and went through all my settings and reset everything. I don't know what to try anymore.
Click to expand...
Click to collapse
Could be the mic hardware issue that the early production phones were facing. I could be wrong though. Could go to settings>system>about phone>status>serial number. Give is the 5 first characters. Mine is FA77M. I could read from this that it's produced in taiwan on the 21st-07-2017. So to understand when yours is produced just give me the 5 first characters and nothing after that. If it's a device from later production then we could try some stuff to troubleshoot it further more.
Arju said:
Could be the mic hardware issue that the early production phones were facing. I could be wrong though. Could go to settings>system>about phone>status>serial number. Give is the 5 first characters. Mine is FA77M. I could read from this that it's produced in taiwan on the 21st-07-2017. So to understand when yours is produced just give me the 5 first characters and nothing after that. If it's a device from later production then we could try some stuff to troubleshoot it further more.
Click to expand...
Click to collapse
FA6CG
jakewohldmann said:
FA6CG
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Click to collapse
Your device is built in Taiwan Taoyuan B factory, 2016-December-16th.
Unfortunately the devices manufactured before 2017 is said to have hardware defects and it's hard to day when the defect would hit the device but this issue is common among the devices produced in 2016. So my guess is that it's a hardware defect at this point I'm sorry.
Arju said:
Your device is built in Taiwan Taoyuan B factory, 2016-December-16th.
Unfortunately the devices manufactured before 2017 is said to have hardware defects and it's hard to day when the defect would hit the device but this issue is common among the devices produced in 2016. So my guess is that it's a hardware defect at this point I'm sorry.
Click to expand...
Click to collapse
Alright well thanks anyways
jakewohldmann said:
Alright well thanks anyways
Click to expand...
Click to collapse
What you could try is to enroll into the Android P beta and see if it makes any change. Some people claim that they have their mic issues fixed or at least become better by updating to Android P. Worth a shot I would think. Then again no guarantee. Could be a temporary fix and the problem might occur again.