SP2 - Pen died?? - Microsoft Surface

Hey there.
I bought a Surface 2 Pro 128gb last week. Today I encounter a "big" problem: neither the touch or movement of my pen are not recognized anymore.
I've already tried to uninstall the second USB INPUT DEVICE under HUMAN INTERFACE DEVICES in the Device Manager and it did not solve.
Did that happen with anyone of you guys??? Any ideas??

rodpalma said:
Hey there.
I bought a Surface 2 Pro 128gb last week. Today I encounter a "big" problem: neither the touch or movement of my pen are not recognized anymore.
I've already tried to uninstall the second USB INPUT DEVICE under HUMAN INTERFACE DEVICES in the Device Manager and it did not solve.
Did that happen with anyone of you guys??? Any ideas??
Click to expand...
Click to collapse
Sounds like time for a refresh.

cx1 said:
Sounds like time for a refresh.
Click to expand...
Click to collapse
That, and if it still doesn't work try this driver
http://us.wacom.com/en/feeldriver

lopezk38 said:
That, and if it still doesn't work try this driver
http://us.wacom.com/en/feeldriver
Click to expand...
Click to collapse
tried that driver too .. no luck

Have you tried the refresh?
Also somewhat obvious and I assume you have tried but best to cover anyway, you havent simply had the tip fall out of the pen have you?
Otherwise it might be time for an RMA.

SixSixSevenSeven said:
Have you tried the refresh?
Also somewhat obvious and I assume you have tried but best to cover anyway, you havent simply had the tip fall out of the pen have you?
Otherwise it might be time for an RMA.
Click to expand...
Click to collapse
thanks for your reply ...
i've already tried the refresh too .. I've tested the pen on another device (galaxy note) and it worked well ..
.. i guess the digitizer is dead somehow ..

rodpalma said:
thanks for your reply ...
i've already tried the refresh too .. I've tested the pen on another device (galaxy note) and it worked well ..
.. i guess the digitizer is dead somehow ..
Click to expand...
Click to collapse
If the digitizer is dead then you should be able to get the device replaced under warranty.

SixSixSevenSeven said:
If the digitizer is dead then you should be able to get the device replaced under warranty.
Click to expand...
Click to collapse
Not only will they replace it under warranty, but when I took my SP1 with a dead digitizer into a Microsoft store they let me pay the $200 difference and get a SP2 as a replacement.

Techrocket9 said:
...they let me pay the $200 difference and get a SP2 as a replacement.
Click to expand...
Click to collapse
Are you jokeing? O_O My rear camera is dead, but i need my SF for work, so i didn't consider sending it back so far (as i don't really need the cam anyways)...
Anoter problem is: i didn't buy my SF in a MS-store... Do you think i can get this offered at the online store? (as there is no Microsoft store in my country atm...)
Maybe i'll give them a call tomorrow i'll let you guys know what they said

tfBullet said:
Are you jokeing? O_O My rear camera is dead, but i need my SF for work, so i didn't consider sending it back so far (as i don't really need the cam anyways)...
Anoter problem is: i didn't buy my SF in a MS-store... Do you think i can get this offered at the online store? (as there is no Microsoft store in my country atm...)
Maybe i'll give them a call tomorrow i'll let you guys know what they said
Click to expand...
Click to collapse
Tell us!! What did they say???

Related

[Q] Galaxy S4 Clone screen not working

Hello,
I've recently bought Galaxy S4 clone and it was working great, till I tried rooting it.
The rooting was through *android kingo root* and everything went flawless. After 15 minutes, I noticed that the screen is black but there's backlight led. I thought it might be out of charge or any silly reason, tried every possible solution but couldn't get any help.
The phone turns on and I can receive calls and reply by guessing the place, I also can hear the unlock/lock sounds. But no luck in turning screen on.
Any help guys ?
this is urgent
Bump.
Sorry but the case is realy urgent. Please enlighten me with any help. /:
This is really important guys /:
Hope anyone can give me a hint ..
Clone
Don't know about a clone but i can think of just two things,
First maybe it's a hardware problem and need to be repaired!
Second if it is caused due to rooting or anything then you can try flashing the official firmware of your device (if available).
_maninder_ said:
Don't know about a clone but i can think of just two things,
First maybe it's a hardware problem and need to be repaired!
Second if it is caused due to rooting or anything then you can try flashing the official firmware of your device (if available).
Click to expand...
Click to collapse
Well I think its a hardware problem, because the phone starts up and I can hear sounds.
I could get a screenshot from the phone and see the karnel/baseband ... etc (Attachments)
I don't know where I could find a replacement screen or a rom flashed. Could you assist me with some hints or links?
Thanks.
Omar_ said:
Well I think its a hardware problem, because the phone starts up and I can hear sounds.
I could get a screenshot from the phone and see the karnel/baseband ... etc (Attachments)
I don't know where I could find a replacement screen or a rom flashed. Could you assist me with some hints or links?
Thanks.
Click to expand...
Click to collapse
A screen you should be able to order from china. A rom, now that will be harder to find as clone have almost no support or developers.
zelendel said:
A screen you should be able to order from china. A rom, now that will be harder to find as clone have almost no support or developers.
Click to expand...
Click to collapse
I believe its a hardware one's. The touch works fine
Could you give me a link? I couldn't find any screen.
Omar_ said:
I believe its a hardware one's. The touch works fine
Could you give me a link? I couldn't find any screen.
Click to expand...
Click to collapse
Well see thats the issue with clones. No telling what part they used from where.
This is all I could find.
http://forum.xda-developers.com/showthread.php?t=2512243
To be honest it maybe cheaper to replace the device with an authentic version from somewhere like swappa or something.
zelendel said:
Well see thats the issue with clones. No telling what part they used from where.
This is all I could find.
http://forum.xda-developers.com/showthread.php?t=2512243
To be honest it maybe cheaper to replace the device with an authentic version from somewhere like swappa or something.
Click to expand...
Click to collapse
Well, at the moment I have no money at all. I spent it all on the phone and didn't complete 2 weeks. I will try to save some money in the next months to buy another phone or parts.
If anyone has another solution please tell me.

Is there a way to solve the yellow line?

I everyone, sorry if I ask.
I've bought a chinese OPO and I've seen that, at the bottom of the screen I've the "famous" yellow line.
Is there a way to fix it?
Thanks in advance.
Castore said:
I everyone, sorry if I ask.
I've bought a chinese OPO and I've seen that, at the bottom of the screen I've the "famous" yellow line.
Is there a way to fix it?
Thanks in advance.
Click to expand...
Click to collapse
does it stay every time ?? like even at boot
if yes replace the phone its hardware problem
no solutions for that.
@SidDev said:
does it stay every time ?? like even at boot
if yes replace the phone its hardware problem
no solutions for that.
Click to expand...
Click to collapse
I fear you're right.
Castore said:
I fear you're right.
Click to expand...
Click to collapse
I hope you are under warranty ?
if not repair it from local repair center .
@SidDev said:
I hope you are under warranty ?
if not repair it from local repair center .
Click to expand...
Click to collapse
Yes, I'm under warranty but I've bought the phone from China and I'm from Italy, only the ship cost will be more than the repair.
There's no place to repair a china phone here, nobody even known the phone
But it's a problem that has a lot of OPO and the manufacturer said that, they're good enough and, even N% has yellow screens...
But I'm really not happy with this phone, not only for the yellow line.
There is no way to fix it, with usage and time it gets slightly better. 99% of phones have this, so you should not have bought the phone, if you think this is a deal breaker.
Dzhedaj said:
There is no way to fix it, with usage and time it gets slightly better. 99% of phones have this, so you should not have bought the phone, if you think this is a deal breaker.
Click to expand...
Click to collapse
at least not 99%
Dzhedaj said:
There is no way to fix it, with usage and time it gets slightly better. 99% of phones have this, so you should not have bought the phone, if you think this is a deal breaker.
Click to expand...
Click to collapse
I didn't know that this kind of phone has this kind of screen. Obviously I never bought a phone with this defect.
I really never bought a phone even if I had known the state of Cyano 11s.
But it'd definitely my fault.
Thanks for the answers.
There's an entire thread dedicated to this. Try using a UV lamp (found at a nail salon) for ten minutes with the device turned off.
Please search before posting.
Transmitted via Bacon
timmaaa said:
There's an entire thread dedicated to this. Try using a UV lamp (found at a nail salon) for ten minutes with the device turned off.
Please search before posting.
Transmitted via Bacon
Click to expand...
Click to collapse
I've seen the post but I've had not seen a solution.
Sorry if I asked.
Damir franc has a video on YouTube
Archipago said:
Damir franc has a video on YouTube
Click to expand...
Click to collapse
I have never had that problem

[Q] Touch+display dead

The display stopped working 2-3 days ago. On booting i can see the google logo for 2-3 seconds before the screen goes dark. The phone works and i can hear dings of messages, but i cant access any of it. Once i kept shut it for a day i was able to see the screen for 10-15 seconds( i used this window to remove the screen lock so that i can use the usb transfer ). Now keeping the phone shut for long duration has no effect.
I can see the fastboot screen but not the recovery screen throught it.
I also bought a slimport so that i could see the screen on my pc. It works (not for the fastboot or recovery), however the touch doesn't work and the volume and power buttons response is too sluggish. I can connect the mouse but it is of no use as i can't see the screen on PC and use the mouse at the same time. I tried adb ( i have no experience of it ) but i cant touch the allow pernmissions key on the screen for the above reasons. Also what advantage would adb be in this case?.
Any advice ?
PS: i have cyanogenmod
I think ram is your only option. It definitely sounds like it's hardware and not software related.
Sent from my Nexus 5 using XDA Free mobile app
Sorry, i don't follow. U mean a ram replacement is needed ?
jd1639 said:
I think ram is your only option. It definitely sounds like it's hardware and not software related.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
nexmus said:
Sorry, i don't follow. U mean a ram replacement is needed ?
Click to expand...
Click to collapse
It was a typo.. He meant RMA
- Sent from an IceCold Hammerhead!
Oh, you mean sending it to LG for servicing? I am a bit hesitant since i have cyanogenmod and also am in india and i doubt they will give a replacement. I think going back to stock rom and then sending it for repairs might help but i have no idea how to go about doing that in this situation.
vin4yak said:
It was a typo.. He meant RMA
Click to expand...
Click to collapse
nexmus said:
Oh, you mean sending it to LG for servicing? I am a bit hesitant since i have cyanogenmod and also am in india and i doubt they will give a replacement. I think going back to stock rom and then sending it for repairs might help but i have no idea how to go about doing that in this situation.
Click to expand...
Click to collapse
Its all done via fastboot or lg flash tool. Probably the latter is best for you. Have a read of the guides in my signature
How can i do it using fastboot ?
rootSU said:
Its all done via fastboot or lg flash tool. Probably the latter is best for you. Have a read of the guides in my signature
Click to expand...
Click to collapse
nexmus said:
How can i do it using fastboot ?
Click to expand...
Click to collapse
I do t understand the question. Is this question one you're asking having already read the fastboot return to stock guide?
Same issue I had pretty much, it died about 2 months ago. I was still able to copy all of my files, phone worked perfectly but the screen was black. Had it replaced it no time. Is that by any mean a 311k? I've seen another thread like that pop up lately.
vnvman said:
Same issue I had pretty much, it died about 2 months ago. I was still able to copy all of my files, phone worked perfectly but the screen was black. Had it replaced it no time. Is that by any mean a 311k? I've seen another thread like that pop up lately.
Click to expand...
Click to collapse
What does the month it was made have to do with anything?
rootSU said:
What does the month it was made have to do with anything?
Click to expand...
Click to collapse
I don't know yet, I'm just trying to figure out whether it's a particular batch that started failing or it's completely random, just curious. The two replacements I was sent were 403K. Build is perfect, but they both had some light bleed issues. Looks like every batch comes with some good and some bad, QC definitely hasn't been too great on this phone.
vnvman said:
I don't know yet, I'm just trying to figure out whether it's a particular batch that started failing or it's completely random, just curious. The two replacements I was sent were 403K. Build is perfect, but they both had some light bleed issues. Looks like every batch comes with some good and some bad, QC definitely hasn't been too great on this phone.
Click to expand...
Click to collapse
They're not really built in batches. Manufacturing was continuous. They just changed the serial number every time the month changes so I dont think this would actually mean anything
I know but I'd still use it as a milestone more than anything, I mean there have been some differences in the units (eg bigger speaker holes), this way it's easier to track them along the timeline, because they definitely do change something in the manufacturing process from time to time if they have to make up for issues or something. They also did it with the N4 if I remember well.
vnvman said:
I know but I'd still use it as a milestone more than anything, I mean there have been some differences in the units (eg bigger speaker holes), this way it's easier to track them along the timeline, because they definitely do change something in the manufacturing process from time to time if they have to make up for issues or something. They also did it with the N4 if I remember well.
Click to expand...
Click to collapse
Speaker holes is a bad example because even the latest built devices it was still a lottery whether you got bigger or smaller holes. That's down to what you mentioned earlier, QC
rootSU said:
Its all done via fastboot or lg flash tool. Probably the latter is best for you. Have a read of the guides in my signature
Click to expand...
Click to collapse
I was able to unroot and flash the stock image. The problem still exists though, so it has to be a hardware issue. Fortunately the phone is still in warranty.
Thanks for all the support.

Acer Predator 8 Hardbricked (hardware issue)

Yesterday i was trying out an adapter for the headphone port and it shutdown when i did it, now it has no response to chargers or anything (but it does make a sound when it starts charging, in motherboard.. not actual tablet speakers), ive tried opening it up and disconnecting battery and reconnecting but it still doesnt work, what should i do? im desperate
Ruben Craveiro said:
Yesterday i was trying out an adapter for the headphone port and it shutdown when i did it, now it has no response to chargers or anything (but it does make a sound when it starts charging, in motherboard.. not actual tablet speakers), ive tried opening it up and disconnecting battery and reconnecting but it still doesnt work, what should i do? im desperate
Click to expand...
Click to collapse
Huawei repairs Phones, even if Bootloader is unlocked. Try sending it in. Mauybe works.
p8tgames said:
Huawei repairs Phones, even if Bootloader is unlocked. Try sending it in. Mauybe works.
Click to expand...
Click to collapse
my tablet was bought in a store that is in another country, the store exists in the country im in, but it doesnt have this tablet on their inventory.. its only avaible on germany, switzerland etc so i cant send it and pay fees to go and come back, i would pay more for that that buying a new one
Ruben Craveiro said:
my tablet was bought in a store that is in another country, the store exists in the country im in, but it doesnt have this tablet on their inventory.. its only avaible on germany, switzerland etc so i cant send it and pay fees to go and come back, i would pay more for that that buying a new one
Click to expand...
Click to collapse
Wow. Then you need to buy a Motherboard and do it yourself... I dont know if ifixit has a guide.
Ruben Craveiro said:
my tablet was bought in a store that is in another country, the store exists in the country im in, but it doesnt have this tablet on their inventory.. its only avaible on germany, switzerland etc so i cant send it and pay fees to go and come back, i would pay more for that that buying a new one
Click to expand...
Click to collapse
What market? I live in Germany!
p8tgames said:
What market? I live in Germany!
Click to expand...
Click to collapse
conforama
Ruben Craveiro said:
conforama
Click to expand...
Click to collapse
Nope, its in france. Mediamarkt accepts devices from outside their country.
p8tgames said:
Nope, its in france. Mediamarkt accepts devices from outside their country.
Click to expand...
Click to collapse
i edited post, its conforama, mediamarkt is where i bought my phone, conforama js where i bought my tablet
Ruben Craveiro said:
i edited post, its conforama, mediamarkt is where i bought my phone, conforama js where i bought my tablet
Click to expand...
Click to collapse
Well, mbe they accept your tablet. Just write them an email or something like that.
p8tgames said:
Well, mbe they accept your tablet. Just write them an email or something like that.
Click to expand...
Click to collapse
it would be pointless, it was rooted and had unlocked bootloader
Ruben Craveiro said:
it would be pointless, it was rooted and had unlocked bootloader
Click to expand...
Click to collapse
Yes, i know. Most of the time they repair it even if its rooted. Like huawei did, and saturn did too. On my friends phone it was rooted and Samsung repaired it!
p8tgames said:
Yes, i know. Most of the time they repair it even if its rooted. Like huawei did, and saturn did too. On my friends phone it was rooted and Samsung repaired it!
Click to expand...
Click to collapse
but the shop is too far, im in portugal, the shop exist here but doesnt have the tablet, it only sells on germany/switzerland...
Ruben Craveiro said:
but the shop is too far, im in portugal, the shop exist here but doesnt have the tablet, it only sells on germany/switzerland...
Click to expand...
Click to collapse
You can send it in a package. Oh, and you can send it directly to acer. All the shop does is sending it to acer.
p8tgames said:
You can send it in a package. Oh, and you can send it directly to acer. All the shop does is sending it to acer.
Click to expand...
Click to collapse
even though i already open it and broke the warranty?
Ruben Craveiro said:
even though i already open it and broke the warranty?
Click to expand...
Click to collapse
Yes! https://www.acer.com/ac/en/US/content/system-information Try if you have warrenty. If yes you have a 99.9% chance, if no you hava a 75% chance.
p8tgames said:
Yes! https://www.acer.com/ac/en/US/content/system-information Try if you have warrenty. If yes you have a 99.9% chance, if no you hava a 75% chance.
Click to expand...
Click to collapse
warranty ended a long time ago it says
Ruben Craveiro said:
warranty ended a long time ago it says
Click to expand...
Click to collapse
Well, then you have these options
- Fix it yourself (Oh boy)
- Pay for an repair service ( On hard bricked devices the mainboard is broken)
I would say fixing it yourself costs arround 75€. Let someone else fix it maybe 100€, so think about it... Im sorry for you. I bricked my phone last week too.
p8tgames said:
Well, then you have these options
- Fix it yourself (Oh boy)
- Pay for an repair service ( On hard bricked devices the mainboard is broken)
I would say fixing it yourself costs arround 75€. Let someone else fix it maybe 100€, so think about it... Im sorry for you. I bricked my phone last week too.
Click to expand...
Click to collapse
i already open it up, my guess is that theres something that makes the motherboard not start, i hope its just something that got disconected, if not ill just buy a laptop(with touchscreen), and dualboot with android, more simple and better
Ruben Craveiro said:
i already open it up, my guess is that theres something that makes the motherboard not start, i hope its just something that got disconected, if not ill just buy a laptop(with touchscreen), and dualboot with android, more simple and better
Click to expand...
Click to collapse
Yes. (Or buy a Shield! It has enough custom roms, has all sort of Twrp versions, has great preformance and stock is always uptodate!
Btw you remember when i said i was working on Lineage? I can tell you one thing: I booted to android 6! Well, i used others work, but hey! (For everyone reading it, no i am not going to relase it in the near future.)
---------- Post added at 08:39 PM ---------- Previous post was at 08:36 PM ----------
Ruben Craveiro said:
i already open it up, my guess is that theres something that makes the motherboard not start, i hope its just something that got disconected, if not ill just buy a laptop(with touchscreen), and dualboot with android, more simple and better
Click to expand...
Click to collapse
Theres a bug on the websit! Mine was ovrr too, but in the Acer Care app, it was still covered! I bought the tablet before you, so youre lucky!

Half bottom of the screen is not working. How can i get my data?

Hi guys silliest thing happend me today and i am so pissed. I dropped my phone sideways and i get impact from right top corner. It has no case but it has tempered glass. I picked up and half bottom of screen is not working. I tried restart and when i do i cant unlock my phone because i requires pattern but i cant put it. So when i connect to pc i cant access to my files(you need to unlock) and when i try to access from recovery i cant do that too because touch screen is not working. So how can i access my data? Please help.
Edit: Figured out. Connected my mouse via otg and i managed to control phone.
zaoms said:
Hi guys silliest thing happend me today and i am so pissed. I dropped my phone sideways and i get impact from right top corner. It has no case but it has tempered glass. I picked up and half bottom of screen is not working. I tried restart and when i do i cant unlock my phone because i requires pattern but i cant put it. So when i connect to pc i cant access to my files(you need to unlock) and when i try to access from recovery i cant do that too because touch screen is not working. So how can i access my data? Please help.
Edit: Figured out. Connected my mouse via otg and i managed to control phone.
Click to expand...
Click to collapse
So,I guess you've to replace lcd combo now.
Mr.Ak said:
So,I guess you've to replace lcd combo now.
Click to expand...
Click to collapse
Yeah i guess i should now. I am using my backup s3 I9300 right now. How can i replace it or do you know any original good quality replacement that i can buy from aliexpress?
zaoms said:
Yeah i guess i should now. I am using my backup s3 I9300 right now. How can i replace it or do you know any original good quality replacement that i can buy from aliexpress?
Click to expand...
Click to collapse
Yes,I've done it many times till now,it's easy.I always follow this video,
https://www.youtube.com/watch?v=AiJLF_ct9Yc
You can order any generic one from eBay or Aliexpress,they work fine.
Mr.Ak said:
Yes,I've done it many times till now,it's easy.I always follow this video,
https://www.youtube.com/watch?v=AiJLF_ct9Yc
You can order any generic one from eBay or Aliexpress,they work fine.
Click to expand...
Click to collapse
Wow thank you. It is good to take advices from experienced user. How much they cost approx.?
zaoms said:
Wow thank you. It is good to take advices from experienced user. How much they cost approx.?
Click to expand...
Click to collapse
It costed me around(after applying coupon code on eBay.in) 24.820 US Dollar.
Mr.Ak said:
It costed me around(after applying coupon code on eBay.in) 24.820 US Dollar.
Click to expand...
Click to collapse
Thank you. Due the lack of paypal usage in my country i only can use aliexpress but i think i can find one about the same price.
zaoms said:
Thank you. Due the lack of paypal usage in my country i only can use aliexpress but i think i can find one about the same price.
Click to expand...
Click to collapse
Here,in India,we can just pay using debit card so no need of paypal. :angel:
Mr.Ak said:
Here,in India,we can just pay using debit card so no need of paypal. :angel:
Click to expand...
Click to collapse
Yes but most of the time ebay can protect customer(refunds etc.) if they paid with credit card but aliexpress they can and tracking service is way much better.
zaoms said:
Yes but most of the time ebay can protect customer(refunds etc.) if they paid with credit card but aliexpress they can and tracking service is way much better.
Click to expand...
Click to collapse
Yeah,I'm talking about eBay only.I've never used Aliexpress because of no return/refunds.

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