Hi friends, i'm having problems with this:
When i try to download any app from S3 Frontier i'm receiving that message (verify your identity to activate your samsung account...) but i can download from the cell phone.
Please help!
Thanks for your time!
following.
have the same problem...
I was really annoyed by this as wellI until I went back to my "Welcome to Samsung Services" email and pressed the start button, followed the instructions and was able to login and accept the new terms and conditions! Hope it helps!
Related
Hi all,
I recently restored an Infuse to full stock, in order to sell.
It is an AT&T version, 2.3.6, with the I997UCLB3 radio.
The person who bought it from me cannot download anything from the playstore. We can peruse the store, do searches, but when it is time to hit the "Accept & Download" button, the playstore complains that "Error: error retrieving information from server [RPC:S-5:AEC-0]"
Also, it seems that google talk refuses to sign in as well.
Can anyone help?
Thanks
Heeter
I performed a factory reset using the Volume Up + Home button + Power button method.
When I rebooted the phone, I get a screen stating that the SIM card is activated and it has my phone number displayed. Pressing next gets me to the Samsung Account sign in screen.
It says that abnormal factory reset was done and that I need to sign in to my Samsung account to verify my identity.
When I try to sign in, it tries for a while and then I get a message that flashes momentarily, stating the there was an "error while connecting to SSL."
I know my Samsung user id and password are good since I can log in to my Samsung account through my PC.
I have a no WiFi indicator on the status bar, just LTE so I don't understand the SSL part.
Calling Samsung was no help. After almost an hour of online chat and calling the the help desk they switched me to their account support dept who said there was nothing wrong with my account and I need to call the jhelp desk again.
I have tried hard reset more than once with the same result.
Is there a way to get around this Samsung Account sign in screen so I can set up my phone?
Edit. Stock Lollipop no root
Edit: To add more information.
I purchased this phone on EBAY. I am trying to contact the seller to obtain the userid and password he used to set up the phone. I am not sure if I can get it or if this will solve my problem. Am I screwed or i there some other way around this problem?
Lenster45 said:
I performed a factory reset using the Volume Up + Home button + Power button method.
When I rebooted the phone, I get a screen stating that the SIM card is activated and it has my phone number displayed. Pressing next gets me to the Samsung Account sign in screen.
It says that abnormal factory reset was done and that I need to sign in to my Samsung account to verify my identity.
When I try to sign in, it tries for a while and then I get a message that flashes momentarily, stating the there was an "error while connecting to SSL."
I know my Samsung user id and password are good since I can log in to my Samsung account through my PC.
I have a no WiFi indicator on the status bar, just LTE so I don't understand the SSL part.
Calling Samsung was no help. After almost an hour of online chat and calling the the help desk they switched me to their account support dept who said there was nothing wrong with my account and I need to call the jhelp desk again.
I have tried hard reset more than once with the same result.
Is there a way to get around this Samsung Account sign in screen so I can set up my phone?
Edit. Stock Lollipop no root
Edit: To add more information.
I purchased this phone on EBAY. I am trying to contact the seller to obtain the userid and password he used to set up the phone. I am not sure if I can get it or if this will solve my problem. Am I screwed or i there some other way around this problem?
Click to expand...
Click to collapse
Hate to say, but you probably bought a stolen phone. There was an article somewhere in Q&A about getting around it but I couldn't say if it works or not, and getting support for this here is a little taboo. None of us want to be responsible for helping someone hack into a stolen device.
Understood but the iemi was clean and I was able to activate it on Pageplus which is a Verizon mvno.
Lenster45 said:
Understood but the iemi was clean and I was able to activate it on Pageplus which is a Verizon mvno.
Click to expand...
Click to collapse
use odin to restore
Google Samsung S6 reactivation lock bypass. Try calling Samsung again, maybe even Verizon if you can't get hold of the seller from EBAY.
Yeah. Seller claims he never created a Samsung Account id. (Beginning to suspect origin of phone) Samsung said they don't have service centers in my area and the one in Atlanta (closest to me) is no longer in service. Haven't tried Verizon yet but what the heck. Time to return to seller for refund.
Hi,
After the upgrade, I'm simply unable to Install any app/watchface directly from the watch.
When I press the install button, a message comes up saying "Verify your identity to activate your Samsung account. This is required to continue using this service and other features."
Point is that I see no way on how to activate it. To me is all activated... so no Idea on what they want me to do.
Please help.
Tks
This is good news that the lte versions are starting to get the update. You should be able to log into your samsung account from the phone and log out and then in again...you can also use the samsung members app or the "Contact Us" in the Gear App and send the question into Samsung and you may get a reply...
Sent from my iPad using Tapatalk
Another bug. I have credit card (black)when i win Samsung Rewards . When add this card , app Samsung Pay is closed.
maddie01 said:
This is good news that the lte versions are starting to get the update. You should be able to log into your samsung account from the phone and log out and then in again...you can also use the samsung members app or the "Contact Us" in the Gear App and send the question into Samsung and you may get a reply...
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Tried the log in/out. Nothing.
Changed the phone and reset gear. Nothing.
No one else with this problem?
Really no one with ATT version had the same problem?
wisefreakz said:
Hi,
After the upgrade, I'm simply unable to Install any app/watchface directly from the watch.
When I press the install button, a message comes up saying "Verify your identity to activate your Samsung account. This is required to continue using this service and other features."
Point is that I see no way on how to activate it. To me is all activated... so no Idea on what they want me to do.
Please help.
Tks
Click to expand...
Click to collapse
Same problem here. No solution yet. I've already done factory resets, but no changes.
andre.berenguel said:
Same problem here. No solution yet. I've already done factory resets, but no changes.
Click to expand...
Click to collapse
Hi Andre... I sorted it out today.. it was a lucky move.
As you have notice, from time to time you receive a message at your watch saying that policy blablabla was updated andyou must go into a certain link and when you access it, there's no accept option.
Here's what you have to do:
1) Access the following link: findmymobile.samsung.com using same account you have logged at your gear app.
2) There will pop the option for you to accept the new terms blablabla. When you press AGREE you will be logged off.
3) Logging to the same link.
4) Reboot your watch and VOILA.
No more annoying messages and you can install stuffs directly from your watch.
Let me know if this works for you too.
All this talk about installing stuff on the watch. I use mine in a minimalist way - phone, text, email, tracking a walk or run, and weather. That's it. If I need more I go to my phone. But to each their own.
rogerperk said:
All this talk about installing stuff on the watch. I use mine in a minimalist way - phone, text, email, tracking a walk or run, and weather. That's it. If I need more I go to my phone. But to each their own.
Click to expand...
Click to collapse
Sure... but having annoying messages in the watch from time to time is a pain in the a$$.
Also, its like the watch wasn't acting normal... for me all good now.
wisefreakz said:
Sure... but having annoying messages in the watch from time to time is a pain in the a$$.
Also, its like the watch wasn't acting normal... for me all good now.
Click to expand...
Click to collapse
Oh I completely agree with you on that! The comment was extraneous. I had some UI notifications when I first got the update but after afew resets they went away. These watches seem to operate more on emotion than logic sometimes.
rogerperk said:
Oh I completely agree with you on that! The comment was extraneous. I had some UI notifications when I first got the update but after afew resets they went away. These watcher seem to operate more on emotion than logic sometimes.
Click to expand...
Click to collapse
Hahaha... Too much emotional!!!
wisefreakz said:
Hi Andre... I sorted it out today.. it was a lucky move.
As you have notice, from time to time you receive a message at your watch saying that policy blablabla was updated andyou must go into a certain link and when you access it, there's no accept option.
Here's what you have to do:
1) Access the following link: findmymobile.samsung.com using same account you have logged at your gear app.
2) There will pop the option for you to accept the new terms blablabla. When you press AGREE you will be logged off.
3) Logging to the same link.
4) Reboot your watch and VOILA.
No more annoying messages and you can install stuffs directly from your watch.
Let me know if this works for you too.
Click to expand...
Click to collapse
after 1 year this worked. Thank you so much. (I used Microsoft Edge without adblock to get to the terms page)
mythoc said:
after 1 year this worked. Thank you so much. (I used Microsoft Edge without adblock to get to the terms page)
Click to expand...
Click to collapse
Just found this thread after ages of this message on my S3 conneced to my Note 8 and this did not work. I used Edge, accepted the agreements, rebooted watch then phone and watch but still get the message!
Recently I've been getting a notification on my watch about Samsung's Terms and Conditions being updated and that I needed to accept the new ones. The notification didn't provide anything clickable and just gave a link to account.samsung.com, which doesn't prompt me with anything. This same issue would pop up if the watch reconnected to my phone, or if I tried to use SmartThings or S Voice.
Then I saw a thread about this same issue on Samsung's help forum in which the top suggestion was a factory reset. Well, after doing that I was gifted with "Couldn't unlock, try again?" during setup. I tried unlocking with my Note 9 and with a spare OnePlus One, and neither worked.
Lastly I tried to unlock the device by using it in standalone mode, connecting to wi-fi on the watch, and signing into my Samsung Account on the watch, which greets me with: "The Terms and Conditions and the Privacy Policy have been updated. Use the link below to read and accept the legal information, then sign in again. http://account.samsung.com/" before kicking me back to the login screen.
Has anyone run in this before? This watch is a brick
This also only popped up recently. I've factory reset this watch and unlocked it many times before.
I have a Verizon Gear S3 Classic if it matters.
Update: I spoke with Samsung support and they declined to repair this as apparently an Amazon.com receipt is not a valid proof of purchase. I called Amazon and told them all of this and they let me return it for a full refund. That's the last Gear watch for me.
I have this issue also... Has anyone found a fix?
hello forum,
I bought my gear s3 watch from a dealer, without a formal samsung warranty. i had no problems with it for it reduced few dollars.
but, unfortunately, although it all seem legit and the firmware is OK, and updates are going in, there are features which are unavailable.
such as, backup and restore, downloading apps directly to the watch, downloading watchfaces directly, keep getting annoying samsung account message, to verify changes in policy but can't actually verify it, going into galaxy apps in the gear, i get a message which instruct me to verify my identity in galaxy apps but when i tap "next" nothing happens...
so, is there a way to get it all right? the guy in the store told me that it is like this and allright
tks
doron
Sounds like it had activation lock on it (not sure though, doesnt sound strict for activation lock) , would contact whoever's you bought it from and ask them to contact Samsung to have it removed if it is activation lock
I'd try full reset and then reactivate it with your own Samsung account. Sounds like reactivation lock as told above
Watch is out of region