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Not sure if this is right forum, so mods please move if necessary. Today I unfortunately drooped my Captivate, which cracked the digitizer, but not the glass. Phone still works, but the screen is all wonky, so I went to the ATT store and found out that luckily my phone was insured. They said I was approved via insurance and they would send me a new phone, but when it arrives i must send the broken one to them. Problem is my old has the unofficial Froyo 2.2 update, although nothing else. My question is: will ATT inspect the phone when I send it back and subsequently dishonor my insurance claim? And should I try to flash it back to 2.1?
whenemusattack said:
Not sure if this is right forum, so mods please move if necessary. Today I unfortunately drooped my Captivate, which cracked the digitizer, but not the glass. Phone still works, but the screen is all wonky, so I went to the ATT store and found out that luckily my phone was insured. They said I was approved via insurance and they would send me a new phone, but when it arrives i must send the broken one to them. Problem is my old has the unofficial Froyo 2.2 update, although nothing else. My question is: will ATT inspect the phone when I send it back and subsequently dishonor my insurance claim? And should I try to flash it back to 2.1?
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Well... if the phone still works, then you should flash it back to JH6 (2.1) before you send it to them just in case.
I would think it wouldn't even matter. That had nothing to do with you dropping the phone. It's still broken. You can do the one click back to JF6 if you can get USB debugging turned on though.
It doesn't matter. You dropping the phone has nothing to do with leaked firmware. This is why you party for insurance and a deductible, so you can make a claim.
Sent from my SAMSUNG-SGH-I897 using XDA App
its usually only warranty that doesnt cover phones that are hacked but hey you dropped it the digitizer didnt crack because of the leaked firmware right
I used to work for att and it doesn't matter. But keep in mind that if you ever have to do a claim again, turn your phone off and wait for a few hours and say that you lost it. That way you don't have to send it back when you receive the replacement.
Sent from my SAMSUNG-SGH-I897 using XDA App
Thanks for that little tip.
if you are paranoid just use odin to go back to stock...also do a master clear.
I'd wipe and flash to stick regardless. Just to play it safe.
Sent from my SAMSUNG-SGH-I897 using XDA App
How much is the deductible on our phone ?
torred said:
How much is the deductible on our phone ?
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$125 for ours.
I had random shutdowns and went through all the troubleahooting over the phone and when I went to turn it at their warranty center per the phone support, the tech at the warranty center did a master reset and said the randon shutdowns are a software glitch with an app i downloaded. (it was looping the boot sequence over and over untill i pulled the battery on stock jh7.) I also mentioned my gps hasent worked since day one (august) and he said an update is coming this week to fix that i said that the last update was supposed to be the fix he says this is the fix. So maybe this week? By the way he said i have a 1 year warranty and if its not right they will replace it. At what point are they going to be replacing our phones?
Sorry but had rant a little its getting a little annoying now
We hear updates are coming almost every week. I will be glad to see it when it comes but I will not get my hopes up. I will believe it when I see it or in this case download it.
Agreed, they will tell you what you want to hear to get you out of their face. It's customer service 101 (I was a golf pro for 16 years so I know).
Bottom line is if you are unhappy with the phone he told you your have a year to replace. If you are insinuating they are going to replace all our phones because of the GPS fault, you got another thing coming. Right now they are more concerned with selling new phones for the holidays. When that rush is over then maybe they worry about making anything right.
My two cents.
has samsung all together abandoned this phone in favor of the newer nexus s? I sure do hope not.
we are waiting on the carriers to release the Froyo update... they have had them for awhile now... more than likely expect the release in Q1 of 2011
i doubt we will get an update
seriously, i'll be a miracle if samsung does end up fixing these issues. they have been present since day one.
Samsung has released Froyo to the carriers for the entire SGS line. We are waiting on AT&T, not Samsung.
As far as the GPS goes, the Rogers Wireless Captivate has a GPS that is flawless by all reports. Samsung claims they released a fix for the GPS. Based on these two pieces of information, I think we are at AT&T's mercy on this too...
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jonjonk said:
has samsung all together abandoned this phone in favor of the newer nexus s? I sure do hope not.
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IIUC, Samsung has released the update. We're waiting on AT&T not Samsung...that is if I've got it right.
Mike
I think I'll hang out til about a week after 1/1 for an "official" 2.2..then I'll spend some time reading up on these forums on what/how to flash 2.2 and see what happens. I'm not a tinkerer, and IMO the stock Captivate is great-GPS works fine, I don't have any major needs for anything more, but it is tempting
We don't really know if AT&T has the final build or not. But the Samsung Twitter account still says 2.2 by the end of the year
cappysw10 said:
Agreed, they will tell you what you want to hear to get you out of their face. It's customer service 101 (I was a golf pro for 16 years so I know).
Bottom line is if you are unhappy with the phone he told you your have a year to replace. If you are insinuating they are going to replace all our phones because of the GPS fault, you got another thing coming. Right now they are more concerned with selling new phones for the holidays. When that rush is over then maybe they worry about making anything right.
My two cents.
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Yeah, the holidays will have them hoppin' to sell and that means customer service can easily go by the way side.
BTW, since it costs the gov't 1.67¢ to produce a penny..your two cents worth is actually 3.34¢ worth.
Mike
MicroBeta said:
Yeah, the holidays will have them hoppin' to sell and that means customer service can easily go by the way side.
BTW, since it costs the gov't 1.67¢ to produce a penny..your two cents worth is actually 3.34¢ worth.
Mike
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Holy hell.....I'm rich. I hope that doesn't put me in a higher tax bracket come Jan.
mattbeau said:
I had random shutdowns and went through all the troubleahooting over the phone and when I went to turn it at their warranty center per the phone support, the tech at the warranty center did a master reset and said the randon shutdowns are a software glitch with an app i downloaded. (it was looping the boot sequence over and over untill i pulled the battery on stock jh7.) I also mentioned my gps hasent worked since day one (august) and he said an update is coming this week to fix that i said that the last update was supposed to be the fix he says this is the fix. So maybe this week? By the way he said i have a 1 year warranty and if its not right they will replace it. At what point are they going to be replacing our phones?
Sorry but had rant a little its getting a little annoying now
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Out of curiosity what app did you download that was causing random shutdowns. I'm having random shutdowns now, when my battery is around 45-46%. But I noticed that it doesn't happen when data connections are turned off.
vikdmon said:
Out of curiosity what app did you download that was causing random shutdowns. I'm having random shutdowns now, when my battery is around 45-46%. But I noticed that it doesn't happen when data connections are turned off.
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Nothing in particular; facebook, memento pro, xda, astro, slacker radio.... Ect ect. I have been running stock for a while now and i have no idea why it started. I just noticed my pocket kept "launching rockets" repetedly and found my gone looping a boot. Thats the main reason i was going to return it. But alas it hasent had any reboot problems since. So maybe this might work for you. If it starts again, However, ill probably try to return it again.
Sent from my SAMSUNG-SGH-I897 using XDA App
Hello there, I recently installed serendipity 7, everything was going good for 2 days then the power button stopped working, I read that was a common problem and people were saying to try take pics with the camera but my power button totally stopped working.
I couldn't reinstall it because once i was in recovery mode, i couldn't use the power to select re install.
so i managed to reset it back to 2.1, then i updated to froyo hoping that would reset the power button, but it still doesn't work.
looks like I will have to buy a new phone unless someone knows of a fix, any help would be greatly appreciated
Why would you need to BUY a new one?
that is a hardware issue so you will need a new one...but that is a manufacturer defect and your phone should still be under warranty. Just call up at&t(or rogers) or samsung explain the issue you should get it replaced without any hassle.
studacris said:
Why would you need to BUY a new one?
that is a hardware issue so you will need a new one...but that is a manufacturer defect and your phone should sell be under warranty. Just call up at&t(or rogers) or samsung explain the issue you should get it replaced without any hassle.
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what I meant was I'll have to pay the $50 to get a new one, its not really a manu defect when it stopped working from the custom rom
DON'T TELL THEM ABOUT THE CUSTOM ROM!! ARE YOU CRAZY? THATS AN AUTOMATIC VOIDING OF THE WARRANTY!! just play DUMB say you are on stock 2.2 (for added effect mispronounce froyo, say froya or something)
plus i dont think the custom rom broke the button at all, if it was the rom (software related) flashing back to stock would have removed the broken software and your power button would work. and not only did you replace it with a stock firmware...but you flashed 2 and its still broken.
its a hardware problem.
lol no not gonna tell them bout the rom I'm just sayin
studacris said:
DON'T TELL THEM ABOUT THE CUSTOM ROM!! ARE YOU CRAZY? THATS AN AUTOMATIC VOIDING OF THE WARRANTY!! just play DUMB say you are on stock 2.2 (for added effect mispronounce froyo, say froya or something)
plus i dont think the custom rom broke the button at all, if it was the rom (software related) flashing back to stock would have removed the broken software and your power button would work. and not only did you replace it with a stock firmware...but you flashed 2 and its still broken.
its a hardware problem.
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"froya"...llolol...i needed that update...is a hard brick from a kites update?
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My Example of AT&T's Dumbass
I remember back in the days i use to have a crappy old samsung impression and man that thing sucked donkey balls haha, anyways i called AT&T once and i had to pay 50$ for a replacement, the thing is when i got the new one it was still giving me issues (sending text) so i now i had 2 Samsung impressions phones laying around later down the road i ordered a new one but this time i called back and reported that my previous phone they sent me wasnt working and i was very upset so they gave me a credit and i didnt have to pay the 50$, they decied to send me another phone without charge since i payed the first time now i had 3 samsung impression and i just decieded to sell the new one they sent me and i made 100+ too some chick that didnt know squat about phones haha..
Brought To You By:
-SystemErrorOne-
So on Saturday i called Verizon to complain about my proximity sensor not working... i couldn't take hanging up on my friends anymore, and I did try blowing it out with compressed air... No dice.
We went through the normal troubleshooting routine. "Did you try pulling the battery?" "Lets try a Factory Reset" "Call #237 and try to trip the sensor" "Have you tried turning it off and back on again?" with exception to the last one... IT Crowd anyone? Well once the rep was satisfied that I wasn't BS'ing him, we started the replacement process. I gave my address and the whole normal routine, i was placed on hold for a few minutes as the "order wouldn't go through" or something....
At that point I was told that a new policy had been put into effect with replacing 4G devices.... Verizon was going to have to send me a "Recovery Box" where I had to send back my Thunderbolt, and they would send me the replacement within 3 to 5 days. WTF! I explained that this was ridiculous and such, and kindly asked to speak to a supervisor who told me the same thing.
Today, i received the "Recovery Box", and will be sending my Thunderbolt back. What interested me was this paragraph that was in the "RETURN INSTRUCTIONS FOR YOUR 4G LTE DEVICE" pamphlet: (I will gladly scan and post if there's interest...)
"NOTE: For problems covered under the manufacturer's warranty, you will receive a replacement device within 3-5 business days after shipping your defective device. Your replacement device may be reconditioned.
For problems not covered under the manufacturer's warranty, your defective device may be returned to you in the same condition."
I'm wondering if after all of the issues with rebooting phones simply being a software upgrade, if Verizon is doing this to prevent any more of their CPO phones going out.... and if those reboot phones will just be updated and sent back to customers... Anyway, that was my story. Anyone else have this issue.... or was a lot of smoke just blown up you know where?
Never seen that before mine was just sent in like a few days back with no problems
Sent from my ADR6400L using Tapatalk
It's probably so they can avoid replacing phones for things like water damage or dropped phones (i.e. obvious user inflicted problems).
I believe they are trying to force us to use the insurance if we have it and screw us if we dont. I have a TB, but just had more or less the same thing happen with my sons Casio phone. The Casio needs a battery but verizon doesnt have them and can not find one for it. Was sent the like new referb #3 and told to put old battery in #3 then file insurance claim because of battery. Doesnt this sound a wee bit like fraud. Still has manufacture warranty on it. My thought is that we still have the manufactures warranty on our TBs maybe we should try contacting HTC for that warranty,
as verizon doesnt seem to want to stand behind the products they sell any more. Or pay the $99. 00 deposit and loose our TBs. I am very unhappy with verizons customer service and I believe that like Sprint was 3 years ago we will get told to go screw ourselves live with your junk phone, shut up and pay your bill any way. Thats why I left Sprint after 8 years. Verizon is #1 now and will forget about us customers that got them there. I feel bad things coming in the near future
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I had to get mine replaced and they sent me one overnight with no issues. I had to pay 12.99 for the overnight shipping instead of waiting for snail mail to bring me a new phone. I had no issues with anyone on the phone. This was last week btw. Sounds like either have had a couple replaced and they want to check it first or you got some person being a prick on the phone.
Get bestbuy insurance. They will replace it in the store. Mine had a speaker problem and they took about 15 minutes to review it and showed geek squad while I walked around the store. 15 minutes later I hear my name is needed in mobile. The said ok we do see there is a technical malfunction and you will get a replacement.
Sounds like user error to me...
SOUNDS LIKE RULE CHANGE 101.
Is the recovery box for t.e.c. cause the reason its purchased is to always have a phone shipped next day if under 12pm.
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I had mine replaced last week with no problems, and again on Monday (the 2nd replacement) which I should have on my doorstep when I get home. Last week they sent it ground for free and I would've had to pay $12 for overnight, yesterday they did overnight for free.
Edit: the first time I called they said I had to go into a store to have them check it out, I was rooted and running BAMF. I put it back to stock to take it into the store and had no problems from then on.
Were you rooted/running a different Rom? That may be why they told you that.
It's probably so they can avoid replacing phones for things like water damage or dropped phones (i.e. obvious user inflicted problems).
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Well then they would charge the customer $500+... isn't that a 'win' for them?
Get bestbuy insurance. They will replace it in the store. Mine had a speaker problem and they took about 15 minutes to review it and showed geek squad while I walked around the store. 15 minutes later I hear my name is needed in mobile. The said ok we do see there is a technical malfunction and you will get a replacement.
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I had nothing but trouble with their "Black Tie" insurance a couple years ago...
Is the recovery box for t.e.c. cause the reason its purchased is to always have a phone shipped next day if under 12pm.
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Yeah its TEC, if you mean i'm sending it back to VZW. *confused*
eraursls1984 said:
Were you rooted/running a different Rom? That may be why they told you that.
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Before my call to Verizon, yes I was rooted.... but I unrooted, made sure the problem was still there, and then called in to troubleshoot with Tech Support
Topher227 said:
Before my call to Verizon, yes I was rooted.... but I unrooted, made sure the problem was still there, and then called in to troubleshoot with Tech Support
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I think he meant did you tell them you were rooted. I mean that should be obvious not to, but you never know
No, i didn't tell them i was Rooted....
"Whats Rooting?"
would have been my response, if asked by VZW tech support....
Hmm this is a first for t.e.c. diag hard reset prob still there reman sent out.
Sent from my ADR6400L using XDA App
I went to the store last night and had them confirm the problem I was having. They put me on the phone with the rep and after paying the overnight fee had my replacement at 12:30 today, just have to send the old one in.
Sounds like u got the "special treatment".
Sent from my ADR6400L using XDA App
I'm just hoping that their system was down and the rep was too lazy too fix the problem.... and just made me jump through some additional hoops....
I really hope this isn't a new policy.
rickyrick3513 said:
Get bestbuy insurance. They will replace it in the store. Mine had a speaker problem and they took about 15 minutes to review it and showed geek squad while I walked around the store. 15 minutes later I hear my name is needed in mobile. The said ok we do see there is a technical malfunction and you will get a replacement.
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Best Buy does have the best insurance. I will never buy a phone from Verizon or their crappy insurance. I seriously don't know how they can legally get away with calling their insurance "insurance" I have had multiple phones and two PS3's replaced by buying their "Black Tie" insurance. It is always a smooth transaction if something goes wrong with anything covered.
Had two replacements both with overnight shipping free.
Now I did search the forums and I didn't find anything thing like I have going on. First a little background. I was an iPhone user since iPhone was iPhone. I decided to try Android and was hooked. I got the SGH-i727. I have been flashing since day one. Well, here's my dilemma. I d/l'd a ROM that I thought was for the Skyrocket, but after I read more carefully and already flashed. It was for a i9000. Everything went fine during the ROM, but after a reboot my phone wont power on. No Lights, no vibration, nothing. I'm not sure if this was the dumbest thing I have done yet or if this is an easy fix. I know I should have read more carefully, but I got excited and couldn't help myself. I was running AOKP CM10 with no problems since the first ROM was out, but I got greedy. I hope some of you geniuses can help. I have taken the SIM, SD, battery out. But too no avail! Thanks guys!
If you flashed a ROM from a different phone, it's more than likely bricked. You try getting into download mode and all that already?
Apparently you didn't read enough, your phone is hard bricked you'll have to pay 50$ to get it repaired through jtag.
kishke said:
Apparently you didn't read enough, your phone is hard bricked you'll have to pay 50$ to get it repaired through jtag.
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Look them up. Think I am going to try to return back to AT&T today and see what they say. I looked up JTAG and it's like 60 when all is said and done. I also contacted Samsung. What are the odds they will repair it. I opened a repair ticket and the guy I talked to said free repair unless it was water damaged. This sucks!
you could say you were upgrading to ICS through kies when the cabled got disconnected in the middle, may work and may not.
You might be not need jtag. Have you looked into a usb jig? You can buy them off of ebay for less then 10 bucks. If your in a hurry and have a spare micro usb cable and are good with your hands you can also make one.
http://forum.xda-developers.com/showthread.php?t=1604707
That should force DL mode then from there flash back to stock.
You are hard bricked. The thing the dude above me said doesn't work for hard bricks.
Call ATT if you have warranty and tell them your phone won't turn on this morning and you don't know what's going on.
If you don't have warranty then jtag it.
Sent from my SGH-I727
Thanks for all the help guys. I have had this awesome phone for 5 weeks, so I am passed the 30 day "trial" period ATT allots you, but I think being a customer for about 15 years may pay off. If not JTAG will work, because I think Sammy will charge me because it had been flashed, and thus warranty voided. Will let everyone know of my successes after Monday evening when I attempt the upgrading to ICS and now it's not working thing.
Going back to Apple for a few days is about to kill me.
Do you have AT&T warranty? Wait nvm, you got a 1 warranty so AT&T will replace it free of charge.
Just tell them you were upgrading to ICS thru kies and when your phone went to reboot it didn't turn on. It's been happening for some reason. People call it the UCLF6 brick bug.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
awesome! being that i am working monday and going to school in the evening, my wife needs something to tell them. so this may work. cant wait to flash again. it was becoming more than a habit
specter07 said:
Do you have AT&T warranty? Wait nvm, you got a 1 warranty so AT&T will replace it free of charge.
Just tell them you were upgrading to ICS thru kies and when your phone went to reboot it didn't turn on. It's been happening for some reason. People call it the UCLF6 brick bug.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
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Smittiegee19 said:
Thanks for all the help guys. I have had this awesome phone for 5 weeks, so I am passed the 30 day "trial" period ATT allots you, but I think being a customer for about 15 years may pay off. If not JTAG will work, because I think Sammy will charge me because it had been flashed, and thus warranty voided. Will let everyone know of my successes after Monday evening when I attempt the upgrading to ICS and now it's not working thing.
Going back to Apple for a few days is about to kill me.
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I'm not sure how tough Samsung is on this. I had a custom rom on mine, running fine for a month or so. One day, I go to grab my phone off the dresser and it's so hot I can barely hold it. I powered it off, let it cool down, and went to power on and got nothing. I had a jig and tried it to no avail. Finally, I called ATT and told them what happened. They sent a new (well, refurbished) phone, and I sent mine back to ATT. I was so worried they were going to charge me since it was rooted and running a custom rom, and my wife HATES that I flash and just looks for a reason to get me to stop, but I never heard anything else about it. They said on the phone that it sounded like the processor ws fried. You could use that story too.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Ahh, got my phone back. AT&T gave me a bit of a hard time, but oh well that is what a warranty if for. Back to flashing away! Loving MindMajic's!
Smittiegee19 said:
Ahh, got my phone back. AT&T gave me a bit of a hard time, but oh well that is what a warranty if for. Back to flashing away! Loving MindMajic's!
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Nice!