I had random shutdowns and went through all the troubleahooting over the phone and when I went to turn it at their warranty center per the phone support, the tech at the warranty center did a master reset and said the randon shutdowns are a software glitch with an app i downloaded. (it was looping the boot sequence over and over untill i pulled the battery on stock jh7.) I also mentioned my gps hasent worked since day one (august) and he said an update is coming this week to fix that i said that the last update was supposed to be the fix he says this is the fix. So maybe this week? By the way he said i have a 1 year warranty and if its not right they will replace it. At what point are they going to be replacing our phones?
Sorry but had rant a little its getting a little annoying now
We hear updates are coming almost every week. I will be glad to see it when it comes but I will not get my hopes up. I will believe it when I see it or in this case download it.
Agreed, they will tell you what you want to hear to get you out of their face. It's customer service 101 (I was a golf pro for 16 years so I know).
Bottom line is if you are unhappy with the phone he told you your have a year to replace. If you are insinuating they are going to replace all our phones because of the GPS fault, you got another thing coming. Right now they are more concerned with selling new phones for the holidays. When that rush is over then maybe they worry about making anything right.
My two cents.
has samsung all together abandoned this phone in favor of the newer nexus s? I sure do hope not.
we are waiting on the carriers to release the Froyo update... they have had them for awhile now... more than likely expect the release in Q1 of 2011
i doubt we will get an update
seriously, i'll be a miracle if samsung does end up fixing these issues. they have been present since day one.
Samsung has released Froyo to the carriers for the entire SGS line. We are waiting on AT&T, not Samsung.
As far as the GPS goes, the Rogers Wireless Captivate has a GPS that is flawless by all reports. Samsung claims they released a fix for the GPS. Based on these two pieces of information, I think we are at AT&T's mercy on this too...
Sent from my SAMSUNG-SGH-I897 using XDA App
jonjonk said:
has samsung all together abandoned this phone in favor of the newer nexus s? I sure do hope not.
Click to expand...
Click to collapse
IIUC, Samsung has released the update. We're waiting on AT&T not Samsung...that is if I've got it right.
Mike
I think I'll hang out til about a week after 1/1 for an "official" 2.2..then I'll spend some time reading up on these forums on what/how to flash 2.2 and see what happens. I'm not a tinkerer, and IMO the stock Captivate is great-GPS works fine, I don't have any major needs for anything more, but it is tempting
We don't really know if AT&T has the final build or not. But the Samsung Twitter account still says 2.2 by the end of the year
cappysw10 said:
Agreed, they will tell you what you want to hear to get you out of their face. It's customer service 101 (I was a golf pro for 16 years so I know).
Bottom line is if you are unhappy with the phone he told you your have a year to replace. If you are insinuating they are going to replace all our phones because of the GPS fault, you got another thing coming. Right now they are more concerned with selling new phones for the holidays. When that rush is over then maybe they worry about making anything right.
My two cents.
Click to expand...
Click to collapse
Yeah, the holidays will have them hoppin' to sell and that means customer service can easily go by the way side.
BTW, since it costs the gov't 1.67¢ to produce a penny..your two cents worth is actually 3.34¢ worth.
Mike
MicroBeta said:
Yeah, the holidays will have them hoppin' to sell and that means customer service can easily go by the way side.
BTW, since it costs the gov't 1.67¢ to produce a penny..your two cents worth is actually 3.34¢ worth.
Mike
Click to expand...
Click to collapse
Holy hell.....I'm rich. I hope that doesn't put me in a higher tax bracket come Jan.
mattbeau said:
I had random shutdowns and went through all the troubleahooting over the phone and when I went to turn it at their warranty center per the phone support, the tech at the warranty center did a master reset and said the randon shutdowns are a software glitch with an app i downloaded. (it was looping the boot sequence over and over untill i pulled the battery on stock jh7.) I also mentioned my gps hasent worked since day one (august) and he said an update is coming this week to fix that i said that the last update was supposed to be the fix he says this is the fix. So maybe this week? By the way he said i have a 1 year warranty and if its not right they will replace it. At what point are they going to be replacing our phones?
Sorry but had rant a little its getting a little annoying now
Click to expand...
Click to collapse
Out of curiosity what app did you download that was causing random shutdowns. I'm having random shutdowns now, when my battery is around 45-46%. But I noticed that it doesn't happen when data connections are turned off.
vikdmon said:
Out of curiosity what app did you download that was causing random shutdowns. I'm having random shutdowns now, when my battery is around 45-46%. But I noticed that it doesn't happen when data connections are turned off.
Click to expand...
Click to collapse
Nothing in particular; facebook, memento pro, xda, astro, slacker radio.... Ect ect. I have been running stock for a while now and i have no idea why it started. I just noticed my pocket kept "launching rockets" repetedly and found my gone looping a boot. Thats the main reason i was going to return it. But alas it hasent had any reboot problems since. So maybe this might work for you. If it starts again, However, ill probably try to return it again.
Sent from my SAMSUNG-SGH-I897 using XDA App
Related
Need to return this. I've been waiting on two fixes, and they haven't come...
1. Random Powering off (i use no setcpu, widgets, etc, i'm rooted, did a factory reset, etc).
2. GPS Fix
2a. Waiting on 2.2 Froyo could be forever on AT&T.
I'll return to my crappy iphone 3gs, until the problems on the 1st batch of phones is fixed.
main thing is the random powering off, gps, i've started to live with, but is really annoying once you become lost while driving and REALLY need directions fast w/o fumbling around on your phone.
I do love the phone.... just wish it was really reliable.
Hopefully youll be back soon.
if its just turning off randomly i'd be pretty annoyed with that as well.
I'm sorry if I'm being naive but, if it were me, I'd try bracing up the battery with a thickness or two of card stock paper to see if the problem was just a loose battery.
That would be easy and free to try and it just might solve the problem.
pmpntl said:
Need to return this. I've been waiting on two fixes, and they haven't come...
1. Random Powering off (i use no setcpu, widgets, etc, i'm rooted, did a factory reset, etc).
2. GPS Fix
2a. Waiting on 2.2 Froyo could be forever on AT&T.
I'll return to my crappy iphone 3gs, until the problems on the 1st batch of phones is fixed.
main thing is the random powering off, gps, i've started to live with, but is really annoying once you become lost while driving and REALLY need directions fast w/o fumbling around on your phone.
I do love the phone.... just wish it was really reliable.
Click to expand...
Click to collapse
I've replaced my original captivate due to random shutdowns. Since then there was no single power off problem for me.
Sent from my SAMSUNG-SGH-I897 using XDA App
The random powering off issues sound like a hardware defect you should definitely return that phone.
Sorry to go a litte off topic but how do I do a return through AT&T? I still have all the original equipment, box, return label, and everything. I'm tired of this random shut down + GPS issue as well.
michintom said:
Sorry to go a litte off topic but how do I do a return through AT&T? I still have all the original equipment, box, return label, and everything. I'm tired of this random shut down + GPS issue as well.
Click to expand...
Click to collapse
Bring everything to the store.
michintom said:
Sorry to go a litte off topic but how do I do a return through AT&T? I still have all the original equipment, box, return label, and everything. I'm tired of this random shut down + GPS issue as well.
Click to expand...
Click to collapse
I'm sorry your having probs, but I still believe this is the best phone on the market and I could never return it other than to get another one. Chances of you getting another one with the shut off issues are slim.
The GPS fix and Froyo are not far off and in my situation I can wait. I understand others rely on their GPS more than me. I just couldn't give up all this Galaxy S has to offer.
he's a troll dont answer him. What in the world is the purpose of creating threads saying, im bringing it back?
droidal said:
I'm sorry your having probs, but I still believe this is the best phone on the market and I could never return it other than to get another one. Chances of you getting another one with the shut off issues are slim.
The GPS fix and Froyo are not far off and in my situation I can wait. I understand others rely on their GPS more than me. I just couldn't give up all this Galaxy S has to offer.
Click to expand...
Click to collapse
I'm really bad with directions and the map application is great if the gps ever worked correctly. I called about 10 at&t stores and couldn't find any store that had the iphone 4 in stock. I still have till next week to return the phone. I guess I still have some time to re-think everything.
I do know that mine will freak out once in a great while and shutdown or require a battery pull but not enough for me to take it back and exchange it for an iPhone! If you really want the iPhone that bad why didn't you buy it instead? I bought the Captivate because I wanted a high end android phone and I did not want an iPhone because I am not a huge apple fan. Like if yours is shutting off daily then I would suggest return the phone and exchange it for another Captivate, my gps works fine with out any issues.
HTH,
Charlie
On my second captivate and I have experienced both of them shutting down on me. It's still not a reason for me to return this phone and that wasn't the reason I happen to be on my second one. Problem only occurred after the phone was rooted and some non market apps were installed.
If it weren't for the fact that I'd be returning to a first Gen iPhone or a Nokia E63, I'd return mine until the community developed more.
I like the hardware but I'd really like vanilla android. Even stock eclair. The GPS issues are able to be overlooked. I did it with my Fuze for the longest.
Sent from my Samsung Captivate.
BigJayDogg3 said:
If it weren't for the fact that I'd be returning to a first Gen iPhone or a Nokia E63, I'd return mine until the community developed more.
I like the hardware but I'd really like vanilla android. Even stock eclair. The GPS issues are able to be overlooked. I did it with my Fuze for the longest.
Sent from my Samsung Captivate.
Click to expand...
Click to collapse
god that fuze was just balls.
ne way, mr. troll, phone should never be locking up and requiring a battery pull. go get a new one.
EXCHANGE IT!
as of august 1st, firmware 2.1-update1 has been released. it fixed ALL of those problems! (I had the random shutoff, gps probs, and my fbook barely synced)
definitely worth the exchange and its FREE!
what
new firmware released? will i get it if i check for updates?
have i been under a fkin rock or something?
systoxity said:
what
new firmware released? will i get it if i check for updates?
have i been under a fkin rock or something?
Click to expand...
Click to collapse
apparently i've been misinformed, check my other thread and see if yours matches up
droidal said:
I'm sorry your having probs, but I still believe this is the best phone on the market and I could never return it other than to get another one. Chances of you getting another one with the shut off issues are slim.
Click to expand...
Click to collapse
I swapped mine for a replacement 3 days ago because of the random powering off issue, and this morning my new one was off when it should have been sounding an alarm to wake me up for work. I actually had to pull the battery to get it to work again. Then two hours later, while I was using it, it shut off again. It's an instant-off. The screen just suddenly goes black and it's all dead until it gets manually powered up again.
I've got three days left on my 30-day return period, so I'm anxious to call the warranty folks tonight.
weird. I have never had mine lock up.....ever.
its really hard to believe but its true. but then again I never do these so called "tweaks", I find that they tend to do more harm than good too often
My captivate had shut off randomly a few times, but every since I installed juice defender, and advanced task killer, it hasn't shut off at all.... as for GPS, that should be fixed with 2.2, but I don't use it that often, so not a huge deal for me, I say exchange, I'm sick of apple, I'm glad AT&T picked up a killer android phone!!
Sent From My Captivate
EXCHANGE IT!
sorry! I'm just really excited, I wasn't getting any GPS signal so I took it back to the corporate store, saved a quick ti backup to my sd, swapped the phone and BAM! I now get perfect GPS locks within SECONDS of activating maps!
also! I had some weird Facebook errors, only few would sync, wouldn't sync all the time etc. etc. NO PROBLEMS ANYMORE all my contacts sync and match up perfectly.
seriously the phone is now like it should be.
I asked the corporate rep (same guy I've been going to for years) he told me that the first batch of captivates went out with corrupt firmwares, but they weren't bad enough that they would have noticed anything wrong (or they did and chose to ignore it...) anyways, round two of the phone is fixed up and great!
My firmware: 2.1-update1
my baseband: I897UCF6
my kernal 2.6.29
that is the LATEST firm/base/kernal and If you can't get your phone to OTA update to it, I HIGHLY suggest you make a Ti backup and exchange it, you'll be out a few hours of your life but the phone will WORK
I bought my Captivate on launch day, and I've been running the same firmware/baseband/kernel since day one. You were misinformed about an initial batch of bad firmware.
That is the same Firmware, Baseband, and Kernel everyone has...
You were misinformed.
Expect your GPS to work for a few days then crap out.
Same here. Got it on release day and have the same firmware. I have not noticed any issues yet.
jmreed97 said:
That is the same Firmware, Baseband, and Kernel everyone has...
You were misinformed.
Expect your GPS to work for a few days then crap out.
Click to expand...
Click to collapse
well my GPS didn't work out of the box but i just figured it was because I was in the mall. but as soon as I got the new one, it started right up.
facebook sync wouldn't sync properly either, and now it is syncing 100% fine
the phone would randomly shut down, it's been 4 days no shut downs
I dunno, I waited to post this to make sure it wasn't a fluke, maybe its just mine but it seems legit and my launch day device was definitely NOT 2.1-update1, I checked it right before I turned it in and it was just 2.1
yup, same here, got it on launch day, same info, but no dice on a consistent GPS lock.
you just got a bad phone dude. my friend got a launch day phone and his ate his external sd card, had a dead pixel, and would random shut off. just one of those thangs!
I got mine on launch day and have same firmware and everything. We didn't all happen to get a few bad phones. Samsung has manufactured phones that are bad from the beginning and they won't admit to it yet. This is worse then antennagate with apple.
Atleast then all you had to do was stick a piece of tape on the corner and voila! no problems. I wish fixing the issues with this phone were that easy. But we have the brightest minds at xda trying to fix our issues and they are still stumped by gps... nearly a month after release.
And even if xda minds can fix the issues... I find it extremely frightening that part time developers that do this for fun can fix issues faster then samsung can even admit to it(lag fix for example..) The more and more I think about this whole issue... the less I feel confident about Samsung as a mobile manufacturer.
V DidDy 210 said:
my baseband: I897UCF6
Click to expand...
Click to collapse
Are you sure it is I897UCF6, or is it I897UCJF6 ? Mine has a J.
Mine has JF6 also.
:facepalm:
everyones GPS works for the first day or two.
Can anyone confirm OP's post? It is possible that Samsung released a corrupted batch. At this point I almost want to unroot my Captivate and exchange it for a new one. I paid $500 for this and it's not working.
Speaking of which can someone PM an UNROOT tutorial for the Captivate. I'll be a guinea pig and go exchange my phone for a new one to see if this fixes any issues.
I returned my Phone yesterday and can confirm the GPS issue still exist on the replacement. Also, according to the sales rep this was from a newly shipped batch, so take it for what its worth.
So I wonder if I should even bother returning it?
This is a little ridiculous. This is supposed to be the best smartphone on the market and it can't even get a GPS lock in under 10 minutes.
IsaiahC said:
So I wonder if I should even bother returning it?
This is a little ridiculous. This is supposed to be the best smartphone on the market and it can't even get a GPS lock in under 10 minutes.
Click to expand...
Click to collapse
The Gps problem is a known problem for last few months, so i wouldnt be holding my breath for any fix to be coming out anytime soon. I am sure they will get around to it eventually if they do. Seems to me they are more concerned getting galaxy s phones out in multiple markets
IsaiahC said:
So I wonder if I should even bother returning it?
This is a little ridiculous. This is supposed to be the best smartphone on the market.....
Click to expand...
Click to collapse
According to who?
i have the same firmware as you bro, everything is the same with the same GPS issue as everyone else.
IsaiahC said:
Can anyone confirm OP's post? It is possible that Samsung released a corrupted batch. At this point I almost want to unroot my Captivate and exchange it for a new one. I paid $500 for this and it's not working.
Speaking of which can someone PM an UNROOT tutorial for the Captivate. I'll be a guinea pig and go exchange my phone for a new one to see if this fixes any issues.
Click to expand...
Click to collapse
So to follow up from yesterday, I installed a lag fix and messed my phone up pretty badly. I flashed back to stock rom and took it back to AT&T and exchanged it for a new one.
I HAVE ABSOLUTELY NO TROUBLE GETTING A LOCK IN UNDER 1-3 SECONDS EVERY TIME. Also, as a note, the SIM tray in the back of the phone is different than the one I had previously.
I'm not telling you to go exchange your phone but AT&T has an under 30 money back or exchange return policy. Just tell them you called Samsung or AT&T already and they told you to bring it in for a new one because it has trouble establishing a GPS lock.
Anyone try gps status app?
Run that first, get a lock then go to maps, should get a lock fast...
I Had my phone for 2+ weeks and gps works, not great but works (locks under 2 minutes if I can point to the sky, drop signal occasionally, pretty accurate).
So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a NEW Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.
I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
It will help...eventually. I did the same thing, the first phone they sent me started doing the same thing (worse even) and rebooting withing 48 hours. I called them back complaining and the woman told me they knew of the issues and unfortunately they were recycling the phones that had issues for a while. She assured me this would not happen this time around. They sent me a 3rd one at that time (with next day shipping) and I recieved it on Monday. I'm happy to say I haven't had any problems with it...YET.
We'll see. I could tell the first one they sent me was an obvious refurb (the label under the battery had only one string of numbers and nothing else on it). The one I recieved this Monday was labeled and looked like an actual new one. The other one also seemed to have had a different screen, not near as good of color and would look bad at an angle, this new one seems perfect thus far.
Good Luck!
I still have until July if I have more problems to get even more Captivates as they told me they will keep sending them and will NOT replace for a different phone.
I'm just curious, when you do this, how long do they give you to send the old phone back?
rpicaso said:
I'm just curious, when you do this, how long do they give you to send the old phone back?
Click to expand...
Click to collapse
You use the same shipping box to send it back, prepaid. If I remember correctly it's about a week before they will follow up and then after about two weeks you get charged the full price for a new phone.
The paperwork in my box stated you have 10 days.
They tried to talk refurb, but I had already gotten one of those and it shut down on me 5 times the first morning I had it. I sent that one back with a nasty note. This is definitely a new phone, with orginal packaging. The build date is 12/26/2010 (according to Samsung website) and it's a 1012 revision. I am hopeful...
smyrnaheather said:
They tried to talk refurb, but I had already gotten one of those and it shut down on me 5 times the first morning I had it. I sent that one back with a nasty note. This is definitely a new phone, with orginal packaging. The build date is 12/26/2010 (according to Samsung website) and it's a 1012 revision. I am hopeful...
Click to expand...
Click to collapse
Cool! let us know how it goes.
Does ur build. 1012 have 3 button recovery/download mode? Did it come loaded with Jh7?
smyrnaheather said:
So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a NEW Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.
I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
Click to expand...
Click to collapse
Sent from my GT-I9000 using XDA App
born_fisherman said:
Does ur build. 1012 have 3 button recovery/download mode? Did it come loaded with Jh7?
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Comes loaded with JH7. I have no idea what the 3 button download thingy you mention is. I haven't gotten into rooting phones, and etc.
What do you think of this:
I went to a warranty center and had my phone exchanged, only to find out (not until I got home) that the IMEI of the replacement phone also falls within the range of potentially problematic phones.
So, rather than settle for what they gave me, I went back the next day and asked if they had any newer phones or, more specifically, any that weren't in the range of IMEIs that have been identified by Samsung as possibly having the shutdown problem. They didn't, so then I called the 800# and talked to their Android specialist.
The specialist told me that I shouldn't worry about it, since all of the bad phones had been removed from inventory. I found that hard to believe, but was at a loss for what to say, so I ended up doing the master reset and was scheduled to talk to them again to see if that did the trick.
Should I leave it at that and assume he was correct telling me that all of the bad phones had been removed from inventory, or should I force the issue and "demand" a newer phone, so as to avoid possible problems 3, 4 or 5 months down the road (or worse, after the warranty is up)??
Anyone have any first-hand knowledge of whether AT&T took all of the bad-range phones or I'd stock? Anyone been told something similar by AT&T?
Sent from my SAMSUNG-SGH-I897 using XDA App
I am on my 4th replacement from the warranty department. They have not removed the affected phones from inventory. This 4th phone has it and is going back. I am in the middle of trying to get them to send me a new phone. I had called. they referred me to some specialist and they took my info and are scheduled to get back to me... I hope it all ends well.
Only refurbished phones
Hi,
I talked with android specialist on their warranty dept number, but they are adamant and reiterating that they can only give refurbished phones. My phone is 32 days old. 2 days over their normal 30 days return period
I feel being cheated. Is there a way to do something about it?
bulletguy said:
Hi,
I talked with android specialist on their warranty dept number, but they are adamant and reiterating that they can only give refurbished phones. My phone is 32 days old. 2 days over their normal 30 days return period
I feel being cheated. Is there a way to do something about it?
Click to expand...
Click to collapse
Have you tried bringing it back to the AT&T store? They're usually a little lenient about the 30 days.
Sent from my SAMSUNG-SGH-I897 using XDA App
This phone was purchased from amazonwireless.com. After talking with 3 different reps I was able to convince them to send new replacement phone. But they didn't promise to send me a new phone (IMEI not in defective phone's range). Lets see how it goes with new phone. Else my only option would be to get refurbished phone from AT&T.
Contact the better business bureau, the FTC, and any other complaint site. They actually responded to my BBB complaint - so it may be the best one to go thru.
After my THIRD one I got lucky and when I went to the AT&T store there was a Corp rep there. They didn't believe me at first that the warranty department told me I have to keep getting the same phone, then they called for me. After they found out I wasn't joking I got a replacement...not just a replacement, but a different phone all together (NOT the Captivate). Seems everyone at ATT is well aware that basically this phone has major defects.
Oddly I do know two other people that have one, and they have never had a problem, funny how I had a problem with my original and ALL 3 replacements....Then again, this 3rd Captivate I had when at the att store I found out was actually my original phone shipped back to me again!!! WTF!
Damn, I bought my phone on launch date and not a problem (now that GPS is fixed with custom roms for me )
Looks like those jokers at ATT just cycling defective phones and hoping for customers to just give up on wasting time and stop contacting them.
Thats ATT for you, or any big corporation for that matter.
If it weren't for the custom roms, I would feel similar. Wasn't very impressed after using stock captivate for a while. I'm glad I didn't go through that!
Sent from my SGH-I897 using XDA App
man, i'll have to check if my gf's captivate is still having the reboot issue, if so, I'll have to push for a new phone.
Fall0n said:
man, i'll have to check if my gf's captivate is still having the reboot issue, if so, I'll have to push for a new phone.
Click to expand...
Click to collapse
Have her call 877-707-6220 to explain. It's the Executive Level of customer service. I have come to learn that the people in this department can do anything - if you are nice enough to them. And, they are well aware of the shutdown issue.
I just called Verizon and told them after updating I have been getting random reboots. The tech said its happening to certain phones and is sending a replacement, no questions asked. Im sure my phones not defective I agree with those that say its a radio issue. I even mentioned that to the tech and he said he doesn't think so. Kinda sucks I got to restore to stock, and reroot and what not. I'll be sure to let everyone know if the replacement has the same issues.
Update: Just so you know I've gotten two replacements, and it didn't help my situation. So no point in getting one unless you got a little cosmetic issue with your phone. Htc is working on a fix for these pesky reboots. It's in testing stages right now supposedly.
Sent from my Thunderbolt
It may be a pain to return to stock & root the new phone, but at least verizon is swapping your phone for free. It wouldn't surprise me if they didn't try to blame it on the owner & charge for the exchange
Yeah the tech was real cool about it. Free overnight fed ex and everything.
Do you have to send your current phone back to them, then, or what?
Interesting that they're doing this. I thought this was happening on all TBs, not just individual ones. Maybe I should call. Anybody else had this experience with the techs? Or did ajd88 just happen to catch a tech that had already put in his 2 weeks notice and didn't care.
I called this morning. Having a new one next-day shipped to me. My phone has become unusable.
My phone has rebooted maybe 3 times total since I installed the leaked radio when it first was leaked, you guys think I should try and get a replacement just to be on the safe side?
Sent from my ADR6400L using XDA App
While my phone isn't randonly rebooting it does loose 4G all the time, rarely goes into 3G and 1x seems to be the norm. I live in Chicago so I know it has a solid 4G signal. Wonder if it's worth the trouble of swapping out. But knowing my luck they will give me a refurbished phone...
sublimaze said:
It may be a pain to return to stock & root the new phone, but at least verizon is swapping your phone for free. It wouldn't surprise me if they didn't try to blame it on the owner & charge for the exchange
Click to expand...
Click to collapse
in my experience, verizon has always been really good at replacing phones. I had a droid since launch day before upgrading to my TB, and it had been replaced 2 times.
The first time the camera stopped focusing, the second time it just stopped turning on.
I walked in to a VZW store on a Wednesday, and I had fedex at my door delivering new phone on thursday afternoon. badass!
You know he funny thigh here is. It probably is happening on all thunderbolts or some people just arent ppaying attention and not realizing that this is happening. It even happens on my wife's fascinate. So ineradicable of sending back my non defective phone that random rebooted once in a while for a "refurbished" phone. Ill keep my new out of box one. Not one someone else has allready had. Just because of a software issue.
Well it seems like I get the short end of the stick with VZW on a daily basis. I called and explained it all to the rep and explained how this is a known issue and that there are plently of reputable community sites (like XDA) confirming this and there is rarely a common thread between two devices. Apparently, the rep I spoke to, said that this isn't a known issue.
Got told to factory reset and if it comes down to an exchange, I'd be getting a "certified like-new device" a.k.a. crappy refurb. Again, IF it comes down to that. Awesome. Now they want me to wait it out and see if it keeps acting up. Fun.
I asked the tech if i was gonna get a refurb, he said no. He better not be lying.
Of course theres a gb leak right after, probably with a new radio that fixes it lol.
ajd88 said:
I asked the tech if i was gonna get a refurb, he said no. He better not be lying.
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You'll most likely get a "Certified Like-New" It's a refurb. But, a refurb with a working power button is better than what I have now so I'm going to give this a go.
ProTekk said:
Well it seems like I get the short end of the stick with VZW on a daily basis. I called and explained it all to the rep and explained how this is a known issue and that there are plently of reputable community sites (like XDA) confirming this and there is rarely a common thread between two devices. Apparently, the rep I spoke to, said that this isn't a known issue.
Got told to factory reset and if it comes down to an exchange, I'd be getting a "certified like-new device" a.k.a. crappy refurb. Again, IF it comes down to that. Awesome. Now they want me to wait it out and see if it keeps acting up. Fun.
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I just got the same response. Tech support said not a known issue. They want me to see if I can make it happen again. I guess random reboot isn't telling. I know they have to go through their troubleshooting process and I'm not upset about that, but i can see where this is going. I won't get another reboot today which will tell them I don't have a problem. Alright, I'm off the soapbox.
Sent from my ADR6400L using XDA Premium App
ERIFNOMI said:
You'll most likely get a "Certified Like-New" It's a refurb. But, a refurb with a working power button is better than what I have now so I'm going to give this a go.
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Yeah my power button is F'ed too. Whatever if they send me a phone thats in worse shape then the one i got ill just send it back rather than my old one.
Busphan said:
I just got the same response. Tech support said not a known issue. They want me to see if I can make it happen again. I guess random reboot isn't telling. I know they have to go through their troubleshooting process and I'm not upset about that, but i can see where this is going. I won't get another reboot today which will tell them I don't have a problem. Alright, I'm off the soapbox.
Sent from my ADR6400L using XDA Premium App
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The guy i spoke to asked if I did a factory restore, I lied told him yes. So there was no troubleshooting. I told him its all over google, he put me on hold came back and said he looked on google and confirmed with me he sees that some people are having problems. After that he told me he was confident a new device would solve my problems and thats it. I guess i might have just got lucky.
It is possible that physical defects in the phones are contributing to the issue. Something like a bad run of filter components could cause the radio to operate ever so slightly out of spec, but still within QA tolerances. Then, if they then tweaked the radio parameters a bunch in the update, it could have pushed the performance requirements of the RF hardware closer to the device tolerances - suddenly revealing a whole bunch of bad components they did not see previously.
I got my new phone today and no reboots and my screen is a lot nicer and brighter. I'm happy
Sent from my ADR6400L using XDA Premium App
Can someone explain the nature of the reboots that they are experiencing? I had a reboot on Friday but it was much more then just a reboot, after the phone was finishing powering back up I had no ability to call out as if there was no service. I tried numerous battery pulls and even had Verizon do a reset on there end, nothing helped yet I was still able to receive and send data. Finally after about an hour my service was back. Then the same thing happened again yesterday, I went through the same processes with no success yet. I have tried all the different radio choices and nothing is working, does anyone have any suggestions?
Thanks!!!
Also I am rooted and using the stock rom
Couple different things I'd like to point out. Most vzw employees at the sales level will replace your phone if they actually see it reboot on its own. Some, though, chalk it up to being just a part of the device. I, myself, am a vzw employee and would most definitely exchange your device if its rebooting. However, rooting your phone voids the manufacturers warranty, so you better have insurance. Also, certified like news are not refurbished phones. They are phones that are brought back within the 14-day return policy because the customer either didn't like it or didn't understand how to use it. They're cleared out, tested, and repackaged as CLNRs. Certified pre-owned are, in fact, refurbished. Just thought I'd clear that up.
Sent from my HTC RootedBolt running CM-7.0.
We all know the thunderbolthas been plagued with problems since its launch. First the launch date was delayed. Now the GB update that has been delayed for months gets released and pulled immediately due to more bugs. I have read about people who complain so much that they are given free replacement phones of their choosing. I would like to do the same and try and get the new nexus phone. So I need your help with making a list of all the thunderbolt problems since launch so I can make a good argument for why I should get a new phone. Thanks guys!
Just to add my 2 cents
You have to remember that as with most forums, you usually only see the problems and not the ones with good units and that one or two people talking in a forum thread or maybe a handful of people posting multiple threads can make it seem alot worse then it really is. I have never had an issue with my bolt since getting it on launch. I was first on line at bestbuy and it has worked great since the moment I activated it.
Also the launch was not delayed. Neither HTC or Verizon gave a specific date on release. Everybody was basing the release off rumors and a mistaken bestbuy ad...
when you say 'new phone', are you trying to get Verizon to allow you to exchange your TB for something else?
if so, that's not that hard. you just need to call and complain a few times(bring up battery life & call quality - data speeds couldn't hurt to) and after a few calls & complaining about how you wish you never got this phone they should offer to exchange it for you so long as you got the phone somewhat recently.
if you bought the phone back at launch though then the most they would do(other then offer a warrenty exchange) is allow you to get a different phone at the upgrade price instead of full retail, then you'd still have your TB to sell on craigslist or something.
xTFGx said:
We all know the thunderbolthas been plagued with problems since its launch. First the launch date was delayed. Now the GB update that has been delayed for months gets released and pulled immediately due to more bugs. I have read about people who complain so much that they are given free replacement phones of their choosing. I would like to do the same and try and get the new nexus phone. So I need your help with making a list of all the thunderbolt problems since launch so I can make a good argument for why I should get a new phone. Thanks guys!
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I can tell you right now, no amount of *****ing will get you the Galaxy Nexus.
And if you don't actually have any problems with your phone, and are just *****ing because you want something free, you should head to wall street, I hear a lot of that is going on there.
Good luck is all i can say. I went through 3 Droids and 4 droid 2s, and an iPhone (on their suggestion) and STILL had to pay full 2 year contract price for the T Bolt. VZW isn't like att you barely get anything for free EVER
ScoobarSTI said:
Good luck is all i can say. I went through 3 Droids and 4 droid 2s, and an iPhone (on their suggestion) and STILL had to pay full 2 year contract price for the T Bolt. VZW isn't like att you barely get anything for free EVER
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AT&T has to give things out for free just to get people to stay on their inferior network. Verizon knows if you leave, you will more than likely come back at sometime after you get fed up with inferior service lol
xTFGx said:
So I need your help with making a list of all the thunderbolt problems since launch so I can make a good argument for why I should get a new phone. Thanks guys!
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I think it would be pretty funny if you get no helpful list of "problems"
xTFGx said:
We all know the thunderbolthas been plagued with problems since its launch. First the launch date was delayed. Now the GB update that has been delayed for months gets released and pulled immediately due to more bugs. I have read about people who complain so much that they are given free replacement phones of their choosing. I would like to do the same and try and get the new nexus phone. So I need your help with making a list of all the thunderbolt problems since launch so I can make a good argument for why I should get a new phone. Thanks guys!
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So lemme make sure I understand this. You want a list of other people's problems, so YOU can get a new phone for free?
"I deserve a new phone because forum members are having these problems which makes me unhappy with my thunderbolt"
Yep, sounds like a GREAT idea.
*Sent from my BAMF'ing Blissed-out 'bolt sportin' Taykiin mods*
The thunderbolt was the best choice at the time and I don't see any reason to change it now. Nothing newer is too much better. I think the bionic looks and feels cheaper and that's before you consider the locked bootloader... major con for me... the grass ain't always greener. Just sayin.
My name is Revos I'm a recovering flashaholic running Liquid Gingerbread 3.0
Charge would be nice, but if I want one bad enough ill buy one. Trying to get one for free is lame.
Sent from my ADR6400L using Tapatalk
xTFGx said:
We all know the thunderbolthas been plagued with problems since its launch. First the launch date was delayed. Now the GB update that has been delayed for months gets released and pulled immediately due to more bugs. I have read about people who complain so much that they are given free replacement phones of their choosing. I would like to do the same and try and get the new nexus phone. So I need your help with making a list of all the thunderbolt problems since launch so I can make a good argument for why I should get a new phone. Thanks guys!
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You need to stop believing all the internet crap you read. I've had a couple of phones that were FAR, FAR worse than the Thunderbolt and I never got free upgrades to replace them. The people that say they did probably took an early upgrade on another line. I ended up going back to old phones with the POS devices. So yeah, if you think I calling them liars or misrepresenting the truth, that's EXACTLY what I'm doing. And I know for a fact none of them can prove it.
loonatik78 said:
You need to stop believing all the internet crap you read. I've had a couple of phones that were FAR, FAR worse than the Thunderbolt and I never got free upgrades to replace them. The people that say they did probably took an early upgrade on another line. I ended up going back to old phones with the POS devices. So yeah, if you think I calling them liars or misrepresenting the truth, that's EXACTLY what I'm doing. And I know for a fact none of them can prove it.
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The ONLY reason why they gave me a bionic is they tried to charge me twice for not returning a defective device two separate times. Even then I had to fight them for it, first they offered to pay my data for a month. I guess their logic was "sorry we tried to steal $1200 from you, here's $30".
There was no early upgrade or anything, I told the guy to just cancel my contact. I had no intention of canceling, look what else is out there. If you really think you can get a free phone just because of the issues you've had with it good luck.
Sent from my DROID BIONIC using Tapatalk
JillyBohnson said:
The ONLY reason why they gave me a bionic is they tried to charge me twice for not returning a defective device two separate times. Even then I had to fight them for it, first they offered to pay my data for a month. I guess their logic was "sorry we tried to steal $1200 from you, here's $30".
There was no early upgrade or anything, I told the guy to just cancel my contact. I had no intention of canceling, look what else is out there. If you really think you can get a free phone just because of the issues you've had with it good luck.
Sent from my DROID BIONIC using Tapatalk
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That's certainly above and beyond a few complaints about a device that works otherwise! Wow... That's pretty screwed up.
Problems with the Thunderbolt (STOCK)
Now granted i dont know if verizon has pushed any radio upgrades, i do that myself and the first radio upgrade i got fixed my issue.
1. GPS takes forever to lock. I walk in with a friend tried to get him a discount and showed him how MY thunderbolt wil lock in seconds where the thunderbolt, charge and nearly every other android phone they have took over 5 minutes to lcok (i never locked before we left).
2. Battery life on the stock is disgusting in comparison to clean ROMs. (my opinin you shouldnt have to root the phone to get all the specs to work correctly)
thats really all i can think of.
My main issue with this phone is battery life when on a sense based rom (any sense based rom sucks battery life a really fat guy with a milkshake), but I have an upgrade on my account and am definitely grabbing a nexus when it comes out
God.... Please don't help this guy! This is stupid!
loonatik78 said:
God.... Please don't help this guy! This is stupid!
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^^this
*Sent from my BAMF'ing Blissed-out 'bolt sportin' Taykiin mods*
Lol its dumb but its life. I dont support it nor am i against it. I had HTC Touch Pro 2 i had for over 2 years. It was a fantastic phone for the era that the Iphone came out. Sure apps were very very few and far between but being able to get ROms that were similar to HTC's 2.1 or3.0 was awesome. The only problem i ever had with the phone was i was plagued with BSOD's constantly after unlocking. But as we all know its based on the phone you get, my brother and sister both had them and were unlocked overclocked and had 0 problems...again i know where the guys coming from we all play the system at one point or another to get what we want. He was just a little more blunt about it than most people would have been. Next time bro just be a little more incognito about the whole idea behind it. Its like Backtrack. Its a tool to "test your wireless security" and you know 80% of the people that use the tool are not testing their secruity with it.
It's threads like this that made me remember why I left in the first place. I had hoped things had changed... guess not...
loonatik78 said:
God.... Please don't help this guy! This is stupid!
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This... 1000 times, this.