Text(SMS) to email issues - TMobile - HTC U11 Questions & Answers

When attempting to send a text msg to an email address (or reply to someone that has texted your [email protected]) Receiving "Service Not Available" msg. I couldn't find anything related in searching. I have added the correct APN information as well. No other issues, all other services functioning. Using the SIM card taken directly out of the HTC 10 where this worked. Note that you are prompted to enable it on the 10 but not on the 11. I have a ticket in to HTC but i'm pretty sure they are just going to give me that APN info again.
Thanks!

Have you sent yourself an mms?. Some carriers use it to activate the mms service as not all people want it or use it.
Only mms can be sent to emails so you must have the mms service active, you may need to contact your carrier if you dont and sending yourself an mms doesn't work.

thank you. just now saw your response as i'm having the same issue on the U12+. sadly HTC support was no help either saying they didn't think they added that dev into the phone. You would have thought receiving from others would activate it just the same, but i guess not. and who doesn't send pictures via text these days? LOL? i would think everyone is using MMS??

Related

cant send pix messages vzw?

when ever i try to send a picture over MMS it says Originator Address Not Found. Ive tried sending it to a contact, to an email address, and to another cellphone, None have worked i always get the same message =[ What is wrong? And i can recieve picture messages, just not send them.
You might have better luck posting your issue in the CDMA forums since most of the VZW and sprint users are located there. this forum is mainly for us GSM guys.
As far as your current problem I would just walk into the VZW store and have them take a look at it. the feature might not be enabled on your account.

[Q] Need help with unlocked Nokia and T-mobile MMS settings

Hi guys:
I already searched for this in Google and what not, and I have tried some, but with no luck. Here's my situation:
I own an Unlocked Nokia X2-01 with a T-mobile SIM Card working. (I'm not prepaid, just with a expired contract).
I receive calls and make them nicely. I'm able to receive text messages and send, but, for some reason I can't make work the MMS messages since I can't receive them.
I tested already the proposed settings here, but I can't make them work since those are for other devices, not a Nokia X2-01.
How do I make MMS settings work with my device so I can receive mms?
If someone wants to drop a hint, thanks very much in advance! And sorry for any inconvenience.
Thanks!
Thanks anyway.
Still waiting for someone to share a hint. I already tried some configurations but they didn't work for me since those are for other devices.
Thanks in advance and i'll keep waiting. Thanks guys!
*BUMP THIS UP*
Anyone can share a hint? Thanks guys!
Got something working, partially...
Ok! Here's the thing. I've done more search and I've found a partial fix for the mms settings. I'll share the fix for the benefit of everyone.
I was a couple of days ago inside the t-mobile website. And I didnt notice a help section they have for "non-tmobile devices" (see the attached PDF file for specific details). I found this only thru their search option.
So, I took the phone. I went to the menu->settings->configuration->personal settings. And there I created an access point and a multimedia msg. settings with those tmobile provide in their site.
Inside access point I inserted the wap.voicestream.com address inside of the packet data access pt. option.
Then, I inserted the mms server address inside the multimedia messages personal setting.
Now, I activated both in my phone and I'm now able to receive picture messages. And, I just said picture messages. Now I have the problem of sending mms messages. When I try to send an mms for example, to an android phone of some relative they only see a little triangle with an exclamation mark in it. Just that, no photo.
There's where im at right now figuring out the sending of mms. If I make that work i'll post results. If anyone wants to drop a hint on sending mms, configuration, etc. Please do.
Thanks and i'll check back later.

Hangouts does not support Short Codes

I was stunned to discover this morning that the DEFAULT messaging app cannot send SMS to Short Codes. I'd have to say I'm more than a little shocked that our texting app is missing core functionality.
I've already submitted a topic on Google's Product forum.
I just realized this myself and probably looked ridiculous standing in front of a short code and not being able to figure it out...
Sent from my Nexus 4 using Tapatalk
Does he use iPhone? ?
Sent from my Nexus 7 using xda app-developers app
sluflyer06 said:
I was stunned to discover this morning that the DEFAULT messaging app cannot send SMS to Short Codes. I'd have to say I'm more than a little shocked that our texting app is missing core functionality.
I've already submitted a topic on Google's Product forum.
Click to expand...
Click to collapse
are you sure it's hangout's problem? what's your carrier?
I can send short code without problem.
Well i feel dumb... you just need to scroll past all the G+ bs and contacts to get to the send sms option... it shouldnt be all the way at the bottom but whatever...
I have no problems sending to and receiving from short codes using Hangouts. Don't know why anyone else would have this problem. The first time I received one, it prompted to possibly incur charged from my Service Provider, but past that it acts just fine.
FourPointedFreak said:
I have no problems sending to and receiving from short codes using Hangouts. Don't know why anyone else would have this problem. The first time I received one, it prompted to possibly incur charged from my Service Provider, but past that it acts just fine.
Click to expand...
Click to collapse
On T-Mobile I got that same popup, and it says that the messages have been sent, but I do not receive any response back from the short code. Like the local radio station here is 48258. Usually you get a auto response saying thank you for txting blah blah blah. With hangouts I do not get that response.
https://productforums.google.com/forum/#!msg/hangouts/Yfvq91Fm4hs/o3pug7FaWBYJ
dabbill said:
On T-Mobile I got that same popup, and it says that the messages have been sent, but I do not receive any response back from the short code. Like the local radio station here is 48258. Usually you get a auto response saying thank you for txting blah blah blah. With hangouts I do not get that response.
https://productforums.google.com/forum/#!msg/hangouts/Yfvq91Fm4hs/o3pug7FaWBYJ
Click to expand...
Click to collapse
Yeah, see - I don't get that problem. I can properly respond and receive a response back and so on. I'm on AT&T - don't see why that would be carrier specific.
FourPointedFreak said:
Yeah, see - I don't get that problem. I can properly respond and receive a response back and so on. I'm on AT&T - don't see why that would be carrier specific.
Click to expand...
Click to collapse
Not sure, i have been much to lazy to download a 3rd party sms app to test it to see if its actually hangouts or carrier having issues. Might give it a try tonight and report back.
I always stored those few short codes like #225# or #932# in the Phonebook & dial from there. It's a Pop-up showing the info onscreen but not saved to as incoming SMS, unlike traditional non-smart phone like the old LG or Sony. Hangout is on the MMS path and that should explain the reasons for not being able to use it.
I just did a test from couple different SMS apps and none of them get a reply from 5 digit numbers. Also my google voice number is not getting a response, so I have no idea if it is working or not.

[Q] Tmobile Group Chat missing messages?

Hey all. I know similar questions have been asked, but I've yet to figure out a solution to it. I just ported my number from verizon for this phone. As we know, the Tmobile version's stock messaging app doesn't support group chat, so I chose to use Google Messenger. I've been missing messages in group chat since day one. I will get about 60%, sometimes as low as 20%, or the messages. The rest will just never come in. The issue also occures in standard picture messages and texts, but are much less frequent. This is incredibly infuriating, as the tech support has no idea what the solution is, and sony thinks it's tmobile's issue.
Things I have tried:
1. Set the APNs to be ipv4/6.
2. Use Textra with tmobile fixes.
3. Turn off wifi calling.
4. Turn off wifi.
5. Change sim cards.
6. Disable stock messaging app.
7. Disable voLTE.
I'm at my witt's end with it, and no tech support will give me an acceptable solution. Has anyone had this issue, and maybe know a way to fix it? I'd appreciate any input you can provide.
Thanks!
Edit: also, I did not come from an iPhone prior to switching. The issue doesn't seem to be limited to iPhones, but they're the only ones I tend to group chat. And finally, the phones are on Verizon and at&t.
I'm having the exact same issue. It's frustrating and I will be returning the phone soon.
Sent from my D6616 using Tapatalk
I'm getting mine, they come in as not downloaded, soon as I hit download I get them all after that
I think I might have fixed it, but I don't know what caused it to begin with. After doing a factory reset on the phone, all of the group chat seems to come in and in the right order. I don't know if what application was causing the conflict, if there was any. But it seems to be working for now...
For those having the issue, maybe try that. Also, change the APN type to ipv4/6. I'll report back if there's any change or if I figure out the conflict.
I too did a factory reset but the stock messaging app does not support group texts correctly. Either on cell or WiFi calling. It slowly reverts back to missing texts with continues usage until you factory reset again.
Sent from my D6616 using Tapatalk
T-Mobile Missing some group chat sms texts
I'm having the same problem with my T-Mobile Z3. I think the problem is with T-Mobile, not the phone but I haven't been able to figure out what is causing it. I thought it was poor reception or Wifi Calling, but even with WIfi Calling off and Personal Cell Spot boosters, I still miss some. Otherwise, I love the phone.
As other users have said, this wasn't a permanent fix. My phone stopped rceiving group chat properly overnight, so now i'm back to square one. This is infuriating.
welcome to the jungle man. more and more i believe the problem is due to the phone and how it fetches mms. maybe it has to do with power management. because why would we get them all correctly after factory reset and slowly it starts dropping mms again. so strange.
---------- Post added at 08:58 PM ---------- Previous post was at 08:49 PM ----------
jayact
have you had mms issues with other phones on tmobile? i briefly had a m8 but had faulty bluetooth so i had to return it. didnt have time to really see if it had mms issues too.
Is it possible that with Stamina mode enabled the mms notification is expiring before the message content is downloaded? Might try adding the messaging app to the Stamina exclusion app list to see if that helps.
cschmitt said:
Is it possible that with Stamina mode enabled the mms notification is expiring before the message content is downloaded? Might try adding the messaging app to the Stamina exclusion app list to see if that helps.
Click to expand...
Click to collapse
but i dont have stamina mode on. is it on by default? it says off on power management. i even disabled "queue background data"
still missing mms.
since family is in town for thanksgiving i have family members with different iphones and android phones with carriers on sprint, sprint/republic wireless, and verizon.
ran a few tests.. i could steadily reproduce missing group mms from sister with iphone 5 on verizon when everybody else got them. i disabled imessage on her phone and then her mms came through. reenabled imessage on her phone and mms still came through. no idea if this was coincidence or i actually did something important. i think i'm sending the phone back for nexus 6. if it has trouble then i have to jump ship from tmo.
regulator207 said:
but i dont have stamina mode on. is it on by default?
ran a few tests.. i could steadily reproduce missing group mms from sister with iphone 5 on verizon when everybody else got them.
Click to expand...
Click to collapse
Stamina is off by default, so that's probably not the issue.
Maybe check your detailed usage by date and sender on TMO website to see if they show receipt of the missed messages, that would give an indication if it's a TMO issue or something with the phone.
Make sure your APN is set correctly. Mine was not set out of the box. Google it or search T-Mobile support page for correct settings. After I set APN it works flawlessly. Even group messaging.
I'm having the same problem and it's aggrivating not knowing if you missed messages.
It's not just group messages but regular messages.
Regulator (and others),
To answer your question, I'm a new tmobile customer. So, I haven't had this issue om Verizon. That said, I checked the messaging logs on my account, and it seems to actually be missing on their end. These groupchats I am missing aren't even being reported on their end. I'm planning on calling their service again to give them the details. I wish there was something else I could update with. This can't be a software issue at that point, right?
I have the same exact issue, word for word sadly, yesterday was the worst, people kept telling me that they couldn't get a hold of me, i restart my phone and BAM 20 texts blitz my phone from 2 days before -.-
TLDR
After turning off VoLTE (Settings > call settings > un-check Enable VoLTE) i seem to have no texts struggling to send still need to test group chats
Just thought I would update everyone who might be curious. After puttig in 2 more trouvle tickets with he tmobile engineers and finally giving up on going through tech support, I went to the tmobile store in person. I asked to transfer my number to a temp phone there to determine whether or not it's a handset or backend issue. Group chats came in perfectly on the LG G2. With that knowledge, I requested a second replacement phone. In case you didn't know (as no rep told me) we have a 1 year warrenty through tmobile by default ON TOP of the 2 year sony warrenty. This one was refurbished, but the texting issues are not there. I would recommend everyone do the same, if they are able. Right now, tmobile isn't recognizing it as a handset issue, or an issue at all, which is very strange. Hope this helps you guys.
Tl;dr get a replacement handset.
FWIW - i came upon this thread googling the same issue, but i have a nexus 5 on tmobile. i think it is the service, not the phone. getting ready to call t-mobile now...
Switched to Tmobile from Sprint 2 weeks ago. I am having the exact same problem with MMS/Group texting on my new stock Z3. I have confirmed that I am definitely not receiving all group messages. Turning off WiFi calling didn't help, turning off Volte didn't help, Stamina mode has never been on. I've tried using Textra and Google Messenger and Hangouts. I would say I get about 50% of the group messages sent to me. When I do get one it shows up in the threaded group message ok but I'll also have a notification from the individual (one-on-one) thread with the person that just sent the message and it shows as download failed.
jayact~ said:
Just thought I would update everyone who might be curious. After puttig in 2 more trouvle tickets with he tmobile engineers and finally giving up on going through tech support, I went to the tmobile store in person. I asked to transfer my number to a temp phone there to determine whether or not it's a handset or backend issue. Group chats came in perfectly on the LG G2. With that knowledge, I requested a second replacement phone. In case you didn't know (as no rep told me) we have a 1 year warrenty through tmobile by default ON TOP of the 2 year sony warrenty. This one was refurbished, but the texting issues are not there. I would recommend everyone do the same, if they are able. Right now, tmobile isn't recognizing it as a handset issue, or an issue at all, which is very strange. Hope this helps you guys.
Tl;dr get a replacement handset.
Click to expand...
Click to collapse
I've been having the same issues that you (and others) have described. That is, missing group messages, some sms messages delayed significantly (sometimes a day or more) before I receive them, cannot download mms messages, etc. I am also a former Verizon customer, but have never had an iPhone.
Before I trade in my Z3 for a refurbished model, has the new phone permanently fixed all your messaging issues? If so, which messaging app are you using now? Hangouts? Textra?
Thanks so much. This is an incredibly frustrating issue. Such a fundamental phone function.
I'm waiting for 5.0 to come out. People are speculating that the messaging in lollipop will fix this issue.

Double texts sending?

Has anyone had people report to them that text messages send twice sometimes it's not all the time for me but my brother and my partner both reported it to me.
I have tried to unregister and manually register network in network settings. I am on O2 UK. I have tried my sim in a spare phone and haven't had it send a double text yet on that.
Sends double texts on Stock RoM and Leedroid.
Running out of ideas.
Sent from my HTC U11 using Tapatalk
I know with mine it happens when using the chat feature in messages, it'll deliver a "rich text message" first, think it wasn't delivered and deliver the same message via "text message". When the chat feature is turned off it doesn't do that. Hope this helps
Disable Group message in MMS settings

Categories

Resources