I do not live in the United States, sorry my English is not very good.
I bought this great phone on Ebay, but when I updated it it was blocked in GSM, I read procedures but without any results, the third-party pages do not work for me, I guess because the IMEI is not in any database.
I followed the tutorial by contacting on Twitter but I'm not a T-mobile customer, nobody helps me.
thanks
Same with me. Please help
takaishy said:
I do not live in the United States, sorry my English is not very good.
I bought this great phone on Ebay, but when I updated it it was blocked in GSM, I read procedures but without any results, the third-party pages do not work for me, I guess because the IMEI is not in any database.
I followed the tutorial by contacting on Twitter but I'm not a T-mobile customer, nobody helps me.
thanks
Click to expand...
Click to collapse
have you tried contact the seller and return it?
Mine was unlocked by Cellunlocker.
I've solved it, with T-mobile on Twitter. They have unlocked.
takaishy said:
I've solved it, with T-mobile on Twitter. They have unlocked.
Click to expand...
Click to collapse
How,just contact them? What should I provide?
The most straightforward solution is to find somebody that your know who has Tmobile service. Stick their sim in the phone and ask them to call customer service and then Tmobile will unlock the phone no problemo. Unfortunatley i dont have friends that dumb that actually pay full price with Tmobile, they all use Tmobile MVNO's
This takes some very advanced social engineering skills because you are asking Tmobile to bend the rules for you. I finally had sucess over the telephone. Dont recommend FaceBook or Twitter, that is the long road to China.
This is best recommended method:
1) Call 1-800-937-8997
2) Press 0# then 0#, then 0# at the menu to finally be able to speak to a human
3) When humanoid answers tell them" Hi, I was just speaking with technical support and they escalated my call to "Advanced Support Team" but my battery died and I was disconnected......
4) Now when you get to Advanced Support Team you can start explaining your situation. Otherwise dont waste your breath because you will be speaking to a brickwall. Only the advnaced support team has the authority to whitelist your IMEI and add it to the Tmobile database. This is what you need to accomplish, therefore the normal CSR's do not have the power to assist you, you must speak to advanced support team and the fastest way to speak to them is to lie and say you where just talking with them but call got disconnected. This is Social Engineering 101 here, thats the golden rule that when you already know that a supervisor is the only one that can make an exception to give you what you want then the fastest way to get them on the line is to lie and say you where just speaking with them and got disconnected. This way you have already been "vetted" so they will just escalate the call right away in most cases.
4) You can make up any sob story or excuse here but in reality the less that you say the better. You can break into tears and say "Oh My God, I already explained all of of this......"
In reality if you go with my original script than you wont even need to explain "the reason" that you need the phone unlocked, they wont even ask since you have already been vetted. Other people can chime in with their excuses.
Im going to Africa to work as a missionary and they dont have T-Mobile over there. That one is always a winner. =)
It took 2 hours and a callback but finally I got the phone unlocked. So it is possible. Dont give up! Here are some of the good things you have working on your side:
1) There are no notations on your account because they place notations on telephone numbers but since you dont have a phone number there are no notations. Therefore you can lie your head off and there is no way to disprove anything you say. Armed with that information its time for you to put on an academy award winning performance. LoL. (If you sense you are getting nowhere with a particular rep than just say "Im sorry, Im going to have to call you back...theres somebody at the door" and then hang up, wait 5 minutes and call again. Make sure you always get the name of the rep you are speaking to (but never ask their name at the beginning of the call because it is a rude gesture) ask their name near the end of the call and this way if you have to call back you wont embarass yourself by trying to con the same person twice.
2) Rep will be happy to help you as long as you dont act rude or angry. The best emotion is nervousness and gratitude. We are begging here basically, there is no sense of entitlement here or "I deserve it". Be the kind of person that people WANT to help, not a jerk.
Dont give up. My mentor always told me:
We make the impossible possible. With persuasion. Its an alchemy of words. Listen to the song on YouTube "Europe - The final countdown". That will get you hyped up before making the call. Let it become a lesson in life: People are happy to help you if they like you.
fc3211 said:
This takes some very advanced social engineering skills because you are asking Tmobile to bend the rules for you. I finally had sucess over the telephone. Dont recommend FaceBook or Twitter, that is the long road to China.
This is best recommended method:
1) Call 1-800-937-8997
2) Press 0# then 0#, then 0# at the menu to finally be able to speak to a human
3) When humanoid answers tell them" Hi, I was just speaking with technical support and they escalated my call to "Advanced Support Team" but my battery died and I was disconnected......
4) Now when you get to Advanced Support Team you can start explaining your situation. Otherwise dont waste your breath because you will be speaking to a brickwall. Only the advnaced support team has the authority to whitelist your IMEI and add it to the Tmobile database. This is what you need to accomplish, therefore the normal CSR's do not have the power to assist you, you must speak to advanced support team and the fastest way to speak to them is to lie and say you where just talking with them but call got disconnected. This is Social Engineering 101 here, thats the golden rule that when you already know that a supervisor is the only one that can make an exception to give you what you want then the fastest way to get them on the line is to lie and say you where just speaking with them and got disconnected. This way you have already been "vetted" so they will just escalate the call right away in most cases.
4) You can make up any sob story or excuse here but in reality the less that you say the better. You can break into tears and say "Oh My God, I already explained all of of this......"
In reality if you go with my original script than you wont even need to explain "the reason" that you need the phone unlocked, they wont even ask since you have already been vetted. Other people can chime in with their excuses.
Im going to Africa to work as a missionary and they dont have T-Mobile over there. That one is always a winner. =)
It took 2 hours and a callback but finally I got the phone unlocked. So it is possible. Dont give up! Here are some of the good things you have working on your side:
1) There are no notations on your account because they place notations on telephone numbers but since you dont have a phone number there are no notations. Therefore you can lie your head off and there is no way to disprove anything you say. Armed with that information its time for you to put on an academy award winning performance. LoL. (If you sense you are getting nowhere with a particular rep than just say "Im sorry, Im going to have to call you back...theres somebody at the door" and then hang up, wait 5 minutes and call again. Make sure you always get the name of the rep you are speaking to (but never ask their name at the beginning of the call because it is a rude gesture) ask their name near the end of the call and this way if you have to call back you wont embarass yourself by trying to con the same person twice.
2) Rep will be happy to help you as long as you dont act rude or angry. The best emotion is nervousness and gratitude. We are begging here basically, there is no sense of entitlement here or "I deserve it". Be the kind of person that people WANT to help, not a jerk.
Dont give up. My mentor always told me:
We make the impossible possible. With persuasion. Its an alchemy of words. Listen to the song on YouTube "Europe - The final countdown". That will get you hyped up before making the call. Let it become a lesson in life: People are happy to help you if they like you.
Click to expand...
Click to collapse
Did you have a T-Mobile account???
No I dont have a Tmobile account.
THANKS A LOT!!!! You're the best, i will try this today, wish me luck
fc3211 said:
This takes some very advanced social engineering skills because you are asking Tmobile to bend the rules for you. I finally had sucess over the telephone. Dont recommend FaceBook or Twitter, that is the long road to China.
This is best recommended method:
1) Call 1-800-937-8997
2) Press 0# then 0#, then 0# at the menu to finally be able to speak to a human
3) When humanoid answers tell them" Hi, I was just speaking with technical support and they escalated my call to "Advanced Support Team" but my battery died and I was disconnected......
4) Now when you get to Advanced Support Team you can start explaining your situation. Otherwise dont waste your breath because you will be speaking to a brickwall. Only the advnaced support team has the authority to whitelist your IMEI and add it to the Tmobile database. This is what you need to accomplish, therefore the normal CSR's do not have the power to assist you, you must speak to advanced support team and the fastest way to speak to them is to lie and say you where just talking with them but call got disconnected. This is Social Engineering 101 here, thats the golden rule that when you already know that a supervisor is the only one that can make an exception to give you what you want then the fastest way to get them on the line is to lie and say you where just speaking with them and got disconnected. This way you have already been "vetted" so they will just escalate the call right away in most cases.
4) You can make up any sob story or excuse here but in reality the less that you say the better. You can break into tears and say "Oh My God, I already explained all of of this......"
In reality if you go with my original script than you wont even need to explain "the reason" that you need the phone unlocked, they wont even ask since you have already been vetted. Other people can chime in with their excuses.
Im going to Africa to work as a missionary and they dont have T-Mobile over there. That one is always a winner. =)
It took 2 hours and a callback but finally I got the phone unlocked. So it is possible. Dont give up! Here are some of the good things you have working on your side:
1) There are no notations on your account because they place notations on telephone numbers but since you dont have a phone number there are no notations. Therefore you can lie your head off and there is no way to disprove anything you say. Armed with that information its time for you to put on an academy award winning performance. LoL. (If you sense you are getting nowhere with a particular rep than just say "Im sorry, Im going to have to call you back...theres somebody at the door" and then hang up, wait 5 minutes and call again. Make sure you always get the name of the rep you are speaking to (but never ask their name at the beginning of the call because it is a rude gesture) ask their name near the end of the call and this way if you have to call back you wont embarass yourself by trying to con the same person twice.
2) Rep will be happy to help you as long as you dont act rude or angry. The best emotion is nervousness and gratitude. We are begging here basically, there is no sense of entitlement here or "I deserve it". Be the kind of person that people WANT to help, not a jerk.
Dont give up. My mentor always told me:
We make the impossible possible. With persuasion. Its an alchemy of words. Listen to the song on YouTube "Europe - The final countdown". That will get you hyped up before making the call. Let it become a lesson in life: People are happy to help you if they like you.
Click to expand...
Click to collapse
---------- Post added at 12:40 PM ---------- Previous post was at 12:36 PM ----------
fc3211 said:
The most straightforward solution is to find somebody that your know who has Tmobile service. Stick their sim in the phone and ask them to call customer service and then Tmobile will unlock the phone no problemo. Unfortunatley i dont have friends that dumb that actually pay full price with Tmobile, they all use Tmobile MVNO's
Click to expand...
Click to collapse
I may be in USA for tourism a couple of weeks, will i be able to unlock it if i lend my phone to a friend who has tmobile?? I read the phone has to use tmobile network for 40 days, i wont be staying that long.
Thanks
guideahon said:
THANKS A LOT!!!! You're the best, i will try this today, wish me luck
---------- Post added at 12:40 PM ---------- Previous post was at 12:36 PM ----------
I may be in USA for tourism a couple of weeks, will i be able to unlock it if i lend my phone to a friend who has tmobile?? I read the phone has to use tmobile network for 40 days, i wont be staying that long.
Thanks
Click to expand...
Click to collapse
If you know somebody that has Tmobile than all they have to do is call Tmobile and say that the LG G5 belongs to them and that they want to unlock it because they will be travelling to South America or Europe. As long as they have had service with Tmobile (on a different phone) for more than 40 days than Tmobile will do it no problem.
But for those who dont have Tmobile service and dont knwo anybody who does than follow my advice from the earlier post, just ask to be transferred to tech support and then when you get to tech support tell them you where just on the phone with Advanced Support Team and got disconnected. Trust me that they have the ability to unlock the phone but you will have to persuade them to do so. If you get a real stubborn person than just say "I have to go I will call back later" and then call back in 5 minutes and talk to somebody else.
Hi fc3211! Thanks! Can you contact the supervisors in a different way (not by phone)? Or is this the only way?
Related
He/She keeps sending me text messages from the same number. I told that person to stop but he/she still insists in persisting.
I'm using AT&T, and AT&T gave me to choices: 1) Pay AT&T 15 dollars a month to block a number and 2) Change my phone number for FREE.
I have reasons not to change my phone number and I can not afford 15 dollars a month for phone calls.
Will any techniques work in stopping this harasser from harassing me?
Or does anyone know a good software (I'll freaking pay for it) that I can use to ****ing deny text messages from this person?
Sometimes I even get phone calls from that number. Also......sometimes he/she attempts to call me as "unknown".
Other than that... if he/she keeps harassing me. I have no choice but to publicize his/her number so I can ruin his/her life for trying to ruin mine.
Cant you complaint to police instead?
I have an idea; change your voicemail to YouMail instead of ATT, then setup a Ditch Caller greeting/action and ditch the call or have them hear the same message all the time.
Free and pretty simple. You just can't answer your calls blind and must have caller id working. If the caller gets wize and calls from a blocked number you can ditch or block those too.
SPB Phone Suite allows call filtering. It can direct numbers on your 'black list' straight to voicemail.
EDIT:
Someone on xda has made a freeware call firewall. http://forum.xda-developers.com/showthread.php?t=307178
I had this happening to me last year. The phone company (Orange at the time) were unhelpful so I responded to a text that if they did not stop I would contact the police. The offending text messages duly stopped.
The freeware call firewall sounds great. I´ve never had a problem like this but what can the police say or do?
My first thought was to spam him 10x back with some kind of automatic SMS sending service.
skuliaxe said:
The freeware call firewall sounds great. I´ve never had a problem like this but what can the police say or do?
Click to expand...
Click to collapse
In the UK they can arrest the offender and caution them. If that fails then they are liable to prosecution.
A caution alone will flag up on a criminal records check - which is needed in the UK for some jobs - particularly working with children - which will will prevent you from being employed.
That's all assuming the police have the time or inclination to respond to your complaint.
Hi,
http://www.privacyrights.org/fs/fs3-hrs2.htm
The link may offer some information to you. I dont want to scare you but if it persists you need to get proper professional help for your own personal safety, DO NOT ignore it, any form of stalking whether your a man or woman is a serious matter and I am speaking from experience.
Isnt there an app called "Do not disturb".
I used it once. Do a search on it.
poetryrocksalot said:
I'm using AT&T, and AT&T gave me to choices: 1) Pay AT&T 15 dollars a month to block a number and 2) Change my phone number for FREE.
Click to expand...
Click to collapse
What in the hell? AT&T actually forces you to pay $15 per month (in other words, as much as they charge for unlimited data) to block someone from harassing you? Aren't telecommunication companies supposed to help you or at least offer information to the police in cases of harassment and stalking?
Other people have offer good advice, but I'm going to have to agree with calling the police.
8525Smart said:
What in the hell? AT&T actually forces you to pay $15 per month (in other words, as much as they charge for unlimited data) to block someone from harassing you? Aren't telecommunication companies supposed to help you or at least offer information to the police in cases of harassment and stalking?
Other people have offer good advice, but I'm going to have to agree with calling the police.
Click to expand...
Click to collapse
What do you think capitalism is?
Ok guys, I need to know how to extract the messages into text. I would like to upload the messages from my phone to show you what my problem is.
I used a great method, which did not involve sending the information to police, dealing with courts (which causes you to miss work), or paying extra fees for software or from protection from my wireless provider.
I simply recorded (or found on the internet) an audio clip of "*annoying sound bit*this number has been disconnected", I let it repeat twice like the phone companies do. I then placed that for my voicemail greeting.
There is plenty of free software available you can use to blacklist callers. So blacklist the callers phone number and use the disconnected greeting. It will work like a charm because it will go directly to your voicemail. Eventually the text and phone calls will stop.
poetryrocksalot said:
What do you think capitalism is?
Click to expand...
Click to collapse
What's with the snarky response? As I recall, 'capitalism' is a system in which the means of production is owned by individuals, and I don't think that inherently requires them to charge a high fee for absolutely everything. Of course, I also know that doesn't mean they won't do it if the consumer lets it.
You know, just forget it. I really don't care if AT&T charges $15 per month to block a number.
I offered a free, viable and immediate solution. So did others.
8525Smart said:
What's with the snarky response? As I recall, 'capitalism' is a system in which the means of production is owned by individuals, and I don't think that inherently requires them to charge a high fee for absolutely everything. Of course, I also know that doesn't mean they won't do it if the consumer lets it.
You know, just forget it. I really don't care if AT&T charges $15 per month to block a number.
Click to expand...
Click to collapse
I wasn't trying to be rude. I've been thinking about filing a report the police station. And all the other advices are highly considered too. But of all else, there was nothing that was meant to be rude.
(Please don't be offended, as well. I am not for socialism)
For exporting your sms go to this link and download SMS Export, its a good free app http://www.smsexport.com/
if you export as text its readable.
And as for capitalism , huh, its just as bad as communism, socialism etc..., its just another lie for corporation control of the masses. So three cheers for who gives a f*ckism.
rofl
poetryrocksalot said:
I wasn't trying to be rude. I've been thinking about filing a report the police station. And all the other advices are highly considered too. But of all else, there was nothing that was meant to be rude.
Click to expand...
Click to collapse
No, no, I wasn't upset about that. Whichever advice you chose is wholly your choice and I don't want to interfere. I just thought you might have been making a sarcastic critique about me believing AT&T wouldn't charge for such a thing.
(Please don't be offended, as well. I am not for socialism)
Click to expand...
Click to collapse
I am also not a person who hates socialism nor am I necessarily pro-capitalism. I do prefer capitalism, but I don't believe a pure capitalist system works.
8525Smart said:
No, no, I wasn't upset about that. Whichever advice you chose is wholly your choice and I don't want to interfere. I just thought you might have been making a sarcastic critique about me believing AT&T wouldn't charge for such a thing.
I am also not a person who hates socialism nor am I necessarily pro-capitalism. I do prefer capitalism, but I don't believe a pure capitalist system works.
Click to expand...
Click to collapse
Forgive me, it's the internet and it's hard to shape speech without true presence. Also, someone made a thread about the over-use of lol on the "Off-Topic" forum, which sort of caused me to refrain from adding a lol.
I am going to download the SMS export soon and show you guys the text (probably by October 1st).
Also, she has told me that she would stop once. She stopped for 1 week then suddenly spammed me again.
About 1-2 days ago she said she would stop again. But she claimed that she cried because of this. And she hasn't texted me so far.
One reason I don't want to file police report and take court action against this person is that if this is a real "teenager" girl as she claims to be, and that if she is from my perspective *insecure and need a friend* but also a real person, than I feel obligated not to hurt this person.
Also, if you guys are wondering, I think she got my number from a demo T-Mobile Touch Pro2 that I used to call my number. I forgot to purge the out-coming-call's list.
poetryrocksalot said:
Forgive me, it's the internet and it's hard to shape speech without true presence. Also, someone made a thread about the over-use of lol on the "Off-Topic" forum, which sort of caused me to refrain from adding a lol.
Click to expand...
Click to collapse
You shouldnt realy pay attention to someone who tells you how to express yourself the way they want you to express yourself, the net is a free place( for now anyway) lol so enjoy lolling as long as you want to lol and dont forget to rofl too, lol, lol, lol
I would nuke em...spam them with a thousand text messages and see if they do it again....
http://forum.xda-developers.com/showpost.php?p=3749481&postcount=1
More then 2 replacements of the same device is unacceptable, but if you allow them to do nothing, NOTHING will be done! Keep in mind that they will not simply give you what you want, you will have to do some verbal gymnastics. They will tell you ANY and EVERYTHING to get you off the phone: We'll have someone give you a call back, my supervisor is not available, etc. DO NOT accept another G2x and DO NOT accept a downgrade (G2, Mytouch 4g etc). If he or she says there is nothing that can be done, ask to speak to his/her superior. I believe lawsuits are a waste of time if at the end of the day, you still have the same problems as before. Remember, you get what you pay for, so if you didn't pay for a malfunctioning device, why would you accept anything less? I'm sure most of you extended your contract 2 more years, so stop replacing your device for another device you know may be even worse. Me??? Well, I'm a satisfied customer now!
HINT: Look at my signature............
Chance Ill said:
More then 2 replacements of the same device is unacceptable, but if you allow them to do nothing, NOTHING will be done! Keep in mind that they will not simply give you what you want, you will have to do some verbal gymnastics. They will tell you ANY and EVERYTHING to get you off the phone: We'll have someone give you a call back, my supervisor is not available, etc. DO NOT accept another G2x and DO NOT accept a downgrade (G2, Mytouch 4g etc). If he or she says there is nothing that can be done, ask to speak to his/her superior. I believe lawsuits are a waste of time if at the end of the day, you still have the same problems as before. Remember, you get what you pay for, so if you didn't pay for a malfunctioning device, why would you accept anything less? I'm sure most of you extended your contract 2 more years, so stop replacing your device for another device you know may be even worse. Me??? Well, I'm a satisfied customer now!
HINT: Look at my signature............
Click to expand...
Click to collapse
You forgot 1 thing.....keep control of your temper. It's ok to sound upset, but never ok to yell, scream, act irrational or threaten. Do not use the terms sue, lawsuit or anything like that. Most call centers will shut down on those terms. My lawyer will speak to your lawyer means nothing to someone in Mumbai or even Ponca City OKlahoma. They are contractors, working for less that minimum wage, with a bonus for the number of phone calls they take. So taking your frustration out on them, will only get you a story to post here on XDA. Most commonly you will not get resolution. Many of their calls are recorded. If they help you, say thank you.
alodar1 said:
You forgot 1 thing.....keep control of your temper. It's ok to sound upset, but never ok to yell, scream, act irrational or threaten. Do not use the terms sue, lawsuit or anything like that. Most call centers will shut down on those terms. My lawyer will speak to your lawyer means nothing to someone in Mumbai or even Ponca City OKlahoma. They are contractors, working for less that minimum wage, with a bonus for the number of phone calls they take. So taking your frustration out on them, will only get you a story to post here on XDA. Most commonly you will not get resolution. Many of their calls are recorded. If they help you, say thank you.
Click to expand...
Click to collapse
Absolutely! Treat others how you want to be treated.
alodar1 said:
You forgot 1 thing.....keep control of your temper. It's ok to sound upset, but never ok to yell, scream, act irrational or threaten. Do not use the terms sue, lawsuit or anything like that. Most call centers will shut down on those terms. My lawyer will speak to your lawyer means nothing to someone in Mumbai or even Ponca City OKlahoma. They are contractors, working for less that minimum wage, with a bonus for the number of phone calls they take. So taking your frustration out on them, will only get you a story to post here on XDA. Most commonly you will not get resolution. Many of their calls are recorded. If they help you, say thank you.
Click to expand...
Click to collapse
+1
10 chars
The reason why nothing is being done cause not all the g2xs are ****ED^ like the one I'm using doesn't have one problem it blows every phone away. So everyone is complaining about a certain problem and they are trying to fix a problem that they can't find u know. So they pretty much have to swap the hardware on everyphone than start giving replacements to the people that need em.
You have no signature
Sent from my LG-P999 using XDA Premium App
Ok I am just going to throw it out there. Please just hold the waves of "can't" and "not gonna work" negativity is just a waste. There are ways to get your voice heard that have worked for me in the past and here is my suggestion. The more the merrier!
Problem is Verizon put a encrypted bootloader on the Samsung Galaxy S3. The bigger problem and the angle we should have is they sold it to us with out letting us know their difference. News of the other S3's sold around the world painted a clear image of what we were getting into... "The same phone." Samsung had used their brand to deliver one device between all networks. Yes there were some cpu changes due to networks but that was noted everywhere. Verizon always note differences in how great there network is and the plus's in their service over others but nothing on the one change they had done to the Galaxy S3 vs the entire world. Obviously because its a negative. Their sales model was we are selling the Galaxy S3 and since we thought we were getting the same product we ordered it. Thats pretty big. Complaining here on xda I think is a waste.., the petition... I did sign btw but unfortunetly is just noise to Verizon. Everyone has to call with the general attitude of being frustrated like they have not been honestly sold a product and that trust was broken.
Don't get mad, don't start going threatening to jump ship... say that this really has broken our trust, don't mention technical info or just lightly because they are not going to have a clue. Say that they made no mention anywhere nor any employee informed you that their device was locked down vs any other and that they do a great job of letting you know market, network, and service differences but didn't lift a finger to let you know about the phone difference being a negative. Lastly listen to what they say as frustrating as it may be and say you want to find a way to rectify this what ever it takes.
Don't make calling your daily task, but just call when you have time... IE ride into work, ride home. Talk to the cust rep and when that fizzles ask for a super. Hang up call again then explain the same frustration and how you even more frustrated with the crappy response the previous rep and that its not acceptable. Just keep asking who you can talk to. If half there customer support traffic is from the locked bootloader and misleading sales thats going to send a pretty good message plus everything else thats going on with news online.
Lastly you could even email them, the more the better. The whole deal here is the message needs to be going to THE MAN... Big Red. Not the message being found out by the man reading it in off of some blog. The additional traffic to their general daily cycle work will send a strong concern message but with the same message of being misleading sales starts to make it a big deal. If this goes mainstream that can be very threatening. There is no guarantee it will work but the more headlines of frustrated and upset customers is really bad for them. No business wants to be linked to upset mis-informed customers...That is a trust issue in the Verizon Name.
Side note: This refocused energy may also help the DEV work with less noise and clutter. Everyone wants to help which is cool but so many none useful comments. If it was that easy these guys would have already done it. Lets let them reverse engineer things while we use our energy usefully to stir things up on the other end.
Boss428man said:
Ok I am just going to throw it out there. Please just hold the waves of "can't" and "not gonna work" negativity is just a waste. There are ways to get your voice heard that have worked for me in the past and here is my suggestion. The more the merrier!
Problem is Verizon put a encrypted bootloader on the Samsung Galaxy S3. The bigger problem and the angle we should have is they sold it to us with out letting us know their difference. News of the other S3's sold around the world painted a clear image of what we were getting into... "The same phone." Samsung had used their brand to deliver one device between all networks. Yes there were some cpu changes due to networks but that was noted everywhere. Verizon always note differences in how great there network is and the plus's in their service over others but nothing on the one change they had done to the Galaxy S3 vs the entire world. Obviously because its a negative. Their sales model was we are selling the Galaxy S3 and since we thought we were getting the same product we ordered it. Thats pretty big. Complaining here on xda I think is a waste.., the petition... I did sign btw but unfortunetly is just noise to Verizon. Everyone has to call with the general attitude of being frustrated like they have not been honestly sold a product and that trust was broken.
Don't get mad, don't start going threatening to jump ship... say that this really has broken our trust, don't mention technical info or just lightly because they are not going to have a clue. Say that they made no mention anywhere nor any employee informed you that their device was locked down vs any other and that they do a great job of letting you know market, network, and service differences but didn't lift a finger to let you know about the phone difference being a negative. Lastly listen to what they say as frustrating as it may be and say you want to find a way to rectify this what ever it takes.
Don't make calling your daily task, but just call when you have time... IE ride into work, ride home. Talk to the cust rep and when that fizzles ask for a super. Hang up call again then explain the same frustration and how you even more frustrated with the crappy response the previous rep and that its not acceptable. Just keep asking who you can talk to. If half there customer support traffic is from the locked bootloader and misleading sales thats going to send a pretty good message plus everything else thats going on with news online.
Lastly you could even email them, the more the better. The whole deal here is the message needs to be going to THE MAN... Big Red. Not the message being found out by the man reading it in off of some blog. The additional traffic to their general daily cycle work will send a strong concern message but with the same message of being misleading sales starts to make it a big deal. If this goes mainstream that can be very threatening. There is no guarantee it will work but the more headlines of frustrated and upset customers is really bad for them. No business wants to be linked to upset mis-informed customers...That is a trust issue in the Verizon Name.
Side note: This refocused energy may also help the DEV work with less noise and clutter. Everyone wants to help which is cool but so many none useful comments. If it was that easy these guys would have already done it. Lets let them reverse engineer things while we use our energy usefully to stir things up on the other end.
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Click to collapse
Such a great post :good:
I totally agree and I think this will catch their attention way more than anything we can do online. I'm in.
Wont do anything different. They'll tell you the same thing they told me after I filed a BBB complaint against thrm for my X2. "Your totally right our phones blow, so let me early upgrade you or do ypu want to terminate your contract for X amount of money?"
mike86325 said:
Such a great post :good:
I totally agree and I think this will catch their attention way more than anything we can do online. I'm in.
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Click to collapse
Thank you for the kind words, Its the same angle I talk to Verizon about on the 28th the day that they said the Unlimited Data was gone.. I told them that I found out from everyone but them and how they didn't inform me in any way.
We need to get more people on the non informed purchase angle. They make no mention online or anywhere. Sure Pocketnow and like sites do but they are not selling us the phone. Their image is even worse now that Corp and Tech release 2 different statements.
I really hope this gets unlocked easily because I really like the phone really nice feel to it.
This is a good approach. As someone who pitches in with customer service/support for a tech company, it's often the "nice" people who get better responses, and the quantity of requests can have a bigger affect.... way more than one angry person ranting and raving that you can just write off and ignore.
Also, it's still a person at the other end of the line. They probably are not aware of the situation or don't like it either, but it's their job. It's the people at the top that usually push down these horrible policies, the bean counters and such that don't have to deal with the angry public.
I work at a major utility. Please remember that if you call be nice to the customer service representative you are taking to. They are only the messenger, please remember that. They are not allowed too much latitude with what they can do for you. The reason for your call is logged and reviewed by the management of the company so if you call constantly and take up customer service minutes over the locked bootloader you WILL have an impact on daily business and cause management of the company to fix the problem. Calling customer service works.
Sent from my ADR6300 using Tapatalk 2
Boss428man said:
Ok I am just going to throw it out there. Please just hold the waves of "can't" and "not gonna work" negativity is just a waste. There are ways to get your voice heard that have worked for me in the past and here is my suggestion. The more the merrier!
Problem is Verizon put a encrypted bootloader on the Samsung Galaxy S3. The bigger problem and the angle we should have is they sold it to us with out letting us know their difference. News of the other S3's sold around the world painted a clear image of what we were getting into... "The same phone." Samsung had used their brand to deliver one device between all networks. Yes there were some cpu changes due to networks but that was noted everywhere. Verizon always note differences in how great there network is and the plus's in their service over others but nothing on the one change they had done to the Galaxy S3 vs the entire world. Obviously because its a negative. Their sales model was we are selling the Galaxy S3 and since we thought we were getting the same product we ordered it. Thats pretty big. Complaining here on xda I think is a waste.., the petition... I did sign btw but unfortunetly is just noise to Verizon. Everyone has to call with the general attitude of being frustrated like they have not been honestly sold a product and that trust was broken.
Don't get mad, don't start going threatening to jump ship... say that this really has broken our trust, don't mention technical info or just lightly because they are not going to have a clue. Say that they made no mention anywhere nor any employee informed you that their device was locked down vs any other and that they do a great job of letting you know market, network, and service differences but didn't lift a finger to let you know about the phone difference being a negative. Lastly listen to what they say as frustrating as it may be and say you want to find a way to rectify this what ever it takes.
Don't make calling your daily task, but just call when you have time... IE ride into work, ride home. Talk to the cust rep and when that fizzles ask for a super. Hang up call again then explain the same frustration and how you even more frustrated with the crappy response the previous rep and that its not acceptable. Just keep asking who you can talk to. If half there customer support traffic is from the locked bootloader and misleading sales thats going to send a pretty good message plus everything else thats going on with news online.
Lastly you could even email them, the more the better. The whole deal here is the message needs to be going to THE MAN... Big Red. Not the message being found out by the man reading it in off of some blog. The additional traffic to their general daily cycle work will send a strong concern message but with the same message of being misleading sales starts to make it a big deal. If this goes mainstream that can be very threatening. There is no guarantee it will work but the more headlines of frustrated and upset customers is really bad for them. No business wants to be linked to upset mis-informed customers...That is a trust issue in the Verizon Name.
Side note: This refocused energy may also help the DEV work with less noise and clutter. Everyone wants to help which is cool but so many none useful comments. If it was that easy these guys would have already done it. Lets let them reverse engineer things while we use our energy usefully to stir things up on the other end.
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Click to collapse
I feel for you guys. I really do. We've tried everything with the One X but to no avail. Good luck with your attempts. These carriers need to remember who gives them their money.
Sent from my HTC One X using xda app-developers app
manchild83 said:
I work at a major utility. Please remember that if you call be nice to the customer service representative you are taking to. They are only the messenger, please remember that. They are not allowed too much latitude with what they can do for you. The reason for your call is logged and reviewed by the management of the company so if you call constantly and take up customer service minutes over the locked bootloader you WILL have an impact on daily business and cause management of the company to fix the problem. Calling customer service works.
Sent from my ADR6300 using Tapatalk 2
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Click to collapse
Thank you for the comment and good to hear your advise!
Ok now we really have been miss sold. The answers I have recieved from support are well making there position worse they said that not only the bricking of devices but that these open devices would take down their data networks do to use. If that is the case why release the "Developer Edition". Everything will break lose anyway. We all pre-ordered thinking we got a unlocked Galaxy S3 and now with out any word of additional editions they try and fix things...?
Where was an unlocked phone advertised or even realistically expected?
It sucks but VZW is so big and doesn't care at all, and won't suffer much from it.
Sent from my AT&T Galaxy SIII (SGH-i747)
yes it was expected since EVER model that has been released thats att tmo sprint international korean and us cellular ALL are unlocked.
Thats it it wasn't printed that it was locked it was advertised just like the other Galaxy s3's... They were sell you the same Galaxy S3 with the same experience you would expect unless other wise noted... which it wasn't... They should just offer to unlock our phones and void the warranty. Simple fix and essentially the same thing they have done with the Developer Edition and it would save them some returns..
Returned my GS4 today (that's not the purpose of this thread, so don't bash me), and when the guy asked why I was returning it, I said it's kind of laggy and not enough of an upgrade over my GS3 to warrant keeping. A few minutes later he asked if I ever "activated" the phone, and I said, "I just stuck my SIM card in and it worked." He responded, "Well that is why your GS4 was slow--you did not activate it properly."
I proceeded to explain to him that I did not mean that data was slow, but that the phone itself was laggy, i.e., opening dialer, taking pictures, etc--stuff that has nothing to do with the SIM card or activation. He nevertheless argued with me and insisted that if I had properly activated it instead of just inserting my SIM card, then it would have functioned better. We argued for a minute or two and then I just gave up and said "fine, I would like to return it anyways, thanks."
Anyways, just thought I'd share. The guy clearly has no idea what he's talking about, but it was worth a laugh.
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
MrGriffdude said:
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
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Lol do these people get ZERO training?
Sent from my HTC One
MrGriffdude said:
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
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Ha. Funniest post so far today...
Ugh, this makes me so angry. These AT&T reps remind me of Best Buy employees that sell computers or phones. They are so used to being the "person that knows everything" that they can't deal with being proved wrong or won't see it any other way. For example, I wanted a Macbook Pro and I knew the onboard video card could run my favorite games at a full 60 fps.. So I asked for a sales person to get me the laptop in the cage. Instead, I was given a lecture by the sales person on why "Macs can't play games" and I should get this HP "gaming" laptop (17 inches, neon lights, etc). I tried to educate him on things like bootcamp, nVidia series numbers, and even the games themselves, but nothing got through. He was told at some point in his life that "Macs can't play games" and that's that.
It's gotten to the point where if I want to cancel a service or return a product and they ask "what was wrong?" I simply say "it wasn't the right fit for me" or "I just want to try something else". It's not worth getting in an argument about because there are no winners and you aren't going to educate anyone that gets paid to sell, sell, sell. Educate yourself ahead of time of the store's policies and if the rep tries to give you sh*t, just ask for a manager and be sure you are able to quote policy if need be.
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
As to the comment above me, I will recite the same. Sales people aren't scholars of technology. He's correct that gaming on a Mac is very uncommon, considering almost every computer game in existence runs on DirectX, which is owned by Microsoft, thus not able to be efficiently included in OS X. Do you really damn the salesman for telling you that Windows has 3498230948230948x more gaming capabilities than a Mac? Because I hate to tell you this, but he's right. If I were the salesman, I would try to prevent you from grossly overpaying by 200-300% for a device that you're going to have to jump through hoops for to play an insanely large library of games. What makes it even more hilarious is that now you can install OS X on a Windows based machine, so you're literally overpaying 200-300% for a shiny white Mac because you are a sheeple. Show me any Mac, and I'll build you a Windows computer with Mac OS-X on it for a third of the price. But seriously, If you want to buy a Mac for gaming and you want them to talk to you about strictly Macs, go to an apple store. If you go to a computer store, they're going to try to talk you into Windows, because it's what 85% of the world uses. This is also not a random statistic, although the study is a few years old.
geokhentix said:
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
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Agree!
It's like people expect that store (best buy, cellular ect) employees all have a BAS or MBA in computer science..
Could have read it wrong,but looks like he was returning his phone and the att rep asked him why. So he told them. what was wrong with that? He didn't take his phone to att thinking some kind of magic was going to take place and it wouldn't lag anymore. That was the att rep saying if he actavatied it he wouldn't have that problem. Again maybe I read the op wrong.
Sent from my SAMSUNG-SGH-I337 using xda premium
I'm fine with people not knowing if its that important i will usually know about it anyways. I just dislike it when I get a bull crap response in return. If I do receive one I don't make a scene and argue with them. I just thought that response was worth a chuckle or two.
atsim said:
Could have read it wrong,but looks like he was returning his phone and the att rep asked him why. So he told them. what was wrong with that? He didn't take his phone to att thinking some kind of magic was going to take place and it wouldn't lag anymore. That was the att rep saying if he actavatied it he wouldn't have that problem. Again maybe I read the op wrong.
Sent from my SAMSUNG-SGH-I337 using xda premium
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Click to collapse
Considering the title of the thread is meant to find humor in the reps response, it doesn't really matter how it came about. If he wanted to return his phone, do it without picking fun at people who are literally paid to be treated like dirt. I have to talk to support every single day in my job, and trust me, it can be a huge headache, but I don't hold it against them because I know that when I hang up with them, 9 times out of 10, the next person that picks up the phone is going to scream at them.
Perhaps I was a little rude, I meant no offense to any of you.
geokhentix said:
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
As to the comment above me, I will recite the same. Sales people aren't scholars of technology. He's correct that gaming on a Mac is very uncommon, considering almost every computer game in existence runs on DirectX, which is owned by Microsoft, thus not able to be efficiently included in OS X. Do you really damn the salesman for telling you that Windows has 3498230948230948x more gaming capabilities than a Mac? Because I hate to tell you this, but he's right. If I were the salesman, I would try to prevent you from grossly overpaying by 200-300% for a device that you're going to have to jump through hoops for to play an insanely large library of games. What makes it even more hilarious is that now you can install OS X on a Windows based machine, so you're literally overpaying 200-300% for a shiny white Mac because you are a sheeple. Show me any Mac, and I'll build you a Windows computer with Mac OS-X on it for a third of the price. But seriously, If you want to buy a Mac for gaming and you want them to talk to you about strictly Macs, go to an apple store. If you go to a computer store, they're going to try to talk you into Windows, because it's what 85% of the world uses. This is also not a random statistic, although the study is a few years old.
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I tend to disagree. While sure, the reps may not be "informed" they still shouldn't try to talk out of their asses about something they don't understand. If anything this would shy me away from a product than entice me to get it. Imagine if you go to a restaurant and you ask the waiter/waitress about ingredients in a dish, they don't make stuff up if they don't know, they go ask.
As for this being a "degrading community" please get off this forum, as it's clearly not for you.
raqball said:
Agree!
It's like people expect that store (best buy, cellular ect) employees all have a BAS or MBA in computer science..
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My only gripe is when the person you are talking to (best buy, AT&T, etc) claims that they KNOW they are right because they've had some Saturday afternoon training.
See my example above. All I did was ask for a Macbook Pro from the Best Buy rep and I was questioned on my purchase. A more recent example was the AT&T rep asking me why I cared about the release date of the Galaxy S4 because "it's not like this is an iPhone". It shouldn't matter if it's the S4, iPhone or even a dumb phone. Just answer my question and I'll be on my way.
Even when I went to the store to pick up the S4, the AT&T rep started the phone, and logged in as his own Gmail account and installed a "task killer". He had the phone behind the desk where I couldn't see and by the time I had gotten it in my hands, he had logged out of his account. I asked simply "why did you install this?" and he said "well that's so your phone doesn't run slow. Just run that every couple days and your good". I just factory reset as soon as I got in the car and went on my way.
mcmb03 said:
I tend to disagree. While sure, the reps may not be "informed" they still shouldn't try to talk out of their asses about something they don't understand. If anything this would shy me away from a product than entice me to get it. Imagine if you go to a restaurant and you ask the waiter/waitress about ingredients in a dish, they don't make stuff up if they don't know, they go ask.
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Click to collapse
They are paid to handle your questions. That is their job. They are not allowed to say "I don't know.", or they will lose their job. If I were at a restaurant and asked a waiter about the ingredients in a dish, I would know that the restaurant obviously made this dish themselves. AT&T did not manufacture the S4. It is not their hardware. It is not their software..well, a small portion of it is. But either way, they shouldn't be held responsible for the physical malfunctions of a device that they didn't themselves produce.
"Degrading community"; go look at the bootloader unlock thread and see how many people are crying and being impatient and just downright rude because djrbliss decided not to release HIS WORK until he sees necessary, and then tell me this community isn't degrading, and if things keep going in this direction, I will find my way off this forum...Because you are right, it's not for me, because I am not an impatient troll that bites the hand that feeds me just because I don't want to wait a few weeks. I do know that this is irrelevant to this thread, but I thought I'd post it anyway. It bothers me so much. I want to punch everyone being jerks in that thread......right in the face.
No I didn't think it was rude. This is xda though people get crazy over the smallest thing. How many lag threads do we have now? Ahaha things get outta hand fast.
Sent from my SAMSUNG-SGH-I337 using xda premium
geokhentix said:
They are paid to handle your questions. That is their job. They are not allowed to say "I don't know.", or they will lose their job. If I were at a restaurant and asked a waiter about the ingredients in a dish, I would know that the restaurant obviously made this dish themselves. AT&T did not manufacture the S4. It is not their hardware. It is not their software..well, a small portion of it is. But either way, they shouldn't be held responsible for the physical malfunctions of a device that they didn't themselves produce.
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I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
mcmb03 said:
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
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Hey, no worries, all in good fun right? I don't condone lying, but they aren't allowed to tell you they don't know, they'll lose their jobs if that happens too often...they're basically forced to lie if they can't give you a definite answer. Damn, if I get one bad survey, my director breathes down my neck like a dragon and threatens to send me to gitmo.
geokhentix said:
Considering the title of the thread is meant to find humor in the reps response, it doesn't really matter how it came about. If he wanted to return his phone, do it without picking fun at people who are literally paid to be treated like dirt. I have to talk to support every single day in my job, and trust me, it can be a huge headache, but I don't hold it against them because I know that when I hang up with them, 9 times out of 10, the next person that picks up the phone is going to scream at them.
Perhaps I was a little rude, I meant no offense to any of you.
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As a retail sales leader for one of the major 4 in the US I find the OP to have every right to post what he did and use the Thread title he did. The sales rep that helped him in an effing dolt. Along the same lines as the reps that tell customers that they need to condition a Lithium Ion/Lithium Polymer battery. You need to calm down bro.
mcmb03 said:
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
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Exactly making something up is worse then not knowing just tell me you don't know and be done with it. don't make something up and misinform people
MrGriffdude said:
Exactly making something up is worse then not knowing just tell me you don't know and be done with it. don't make something up and misinform people
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When my job is on the line and I have a family to feed and I have no information in front of me about the problem you're having, I'll tell you that your phone is slow because there's a small civilization of gnomes inside your device that are getting a little too sexual and overbreeding
geokhentix said:
When my job is on the line and I have a family to feed and I have no information in front of me about the problem you're having, I'll tell you that your phone is slow because there's a small civilization of gnomes inside your device that are getting a little too sexual and overbreeding
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Now that people would definitely believe!
Dear XDA members,
Please can you help me to unlock my iphone 5 from fido canadian carier because I don't have money right now and it's so high in the market online or stores is about 125 Dollars. I wanna to give it to my fiancee that I love so much as a birthday gift. Please please help help me as soon as possible. Thank you very much in advance and looking forward to hear from you soon.
Best regards,
¸
Mouahed
Montreal
Moandro said:
Dear XDA members,
Please can you help me to unlock my iphone 5 from fido canadian carier because I don't have money right now and it's so high in the market online or stores is about 125 Dollars. I wanna to give it to my fiancee that I love so much as a birthday gift. Please please help help me as soon as possible. Thank you very much in advance and looking forward to hear from you soon.
Best regards,
¸
Le IMEI number : :good:
Mouahed
Montreal
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Take off ur imei number immediately. No one should know it
Sent from my SGH-T999 using xda premium
okey thank you, but can you please help me with issue.
Moandro said:
okey thank you, but can you please help me with issue.
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This site is not for Crapple products. Try using Google to search or our sister site at http://iphone-developers.com/
There is lots of website available on the internet, just Google it. Pick the best site where you can resolve your problem.
@brookeaidan - Not to trole you or anything but I noticed a pattern forming of telling people to just google it. Though its a good suggestion to use google, I'm not saying write pages or something, just be a bit more helpful if your going to post help. Maybe post a link to a google search for them (not everyone is a wiz a google) because this is hard to get into (unlocking or hacking or rooting) the first time but once someone gets a win it's all good for the most part from there on.
I would suggest;
1. example Google search the following or to help resolve the questions in this here thread:
"Iphone"+"unlock" how to similar:xda
Or
"Iphone"+"unbrick" how to similar:iphone-developers
2. If you've got some knowledge to drop or experience to share its a good idea to post it so that the original poster can benefit and all future readers. For example:
When I had to unlock my first phone I first read up on the legalities, the how to(s) and then picked the best rout of action... at that time it was not illegal in the nation I resided and most of the how to(s) where way over my head (at that time) so I found that adding "solved" to the search queries pulled one up on "how to unlock your phone with help from service provider" in that guide it went over the steps of escalating a call without burning bridges and the legitimate reasons that you can give a service provider to assist you with unlocking a device.
Example of escalating the call
Service provider turns a request down
Respond something like
"That's ok <insert name> I won't waist your time further, can you please connect to your supervisor"
When supervisor answers, this is usually after the person you've just talked to has shared some words about you to their supervisor, so be polite but firm with the first person you talked to they'll likely also try to turn you down as well. Don't get impatient here, instead re-state your wishes completely, pause long enough that the supervisor can "grunt" that they've herd you but not long enough that they can interrupt you until you've finished everything that you need to say, if they do interrupt say something like
"I respect your time <insert name> and I need you to listen because this is very important <continue statement>"
When you're telling your story some things to keep in mind; don't lie, don't raze your voice (tention in the voice works far better), know that the first 2 or 3 people you talk to may not have the knowledge or the ability to do what you want so treat it like an adventure
Now for the reasons why a service provider might be cool enough to help you;
~ A family or business emergency, vacation, or trip is taking you out of your provider's coverage without incurring steep roaming charges wile your abroad.
This was the one that worked for me at least and was suggested by others. Make it sound like it could happen soon and let them know that you love your device and your service and don't want to have to leave them just to get a phone that'll work over seas because you love your phone (remember )... most people get it by then and are more apt to be on your side about connecting you to the department that handles unlocking.
So to recap
~ polite but firm and prepared to repeat yourself
~ request to be connected to the person(s) or department that can resolve your issue
~ use the persons name and the names of the persons to talked to before
~ treat it like an adventure
Doing so ensures
~ the person you are talking to is willing to help
~ prevents you from getting turned down and hung up on
~ let's them know that you will remember them, this is powerful when used correctly
~ by being up beet with company represinitives on the phone you can make them really eager to please. Note though; not to be to chatty or friendly as this will drag things out.
Some additional notes about unlocking devices:
I've unlocked many phones (no iphones yet) and two with the above method before doing it with guides and USB and programs or exploits on other devices. Both routs are tedious at times but if you take notes and are persistent you'll find a method that works in either rout.
In all companies the least secure and most flexibility/leverage can be found in the call centers, as a customer it's a good idea to know how to get your moneys worth out of 'em so perhaps look up social engineering (The Art of Deception was an entertaining read) or NLP (Darin Brown can be found on Youtube and it's good for a laugh too. Tools like that when used to get what you want as a customer can make life far quicker and easier even if your not out to exploit something but instead have a legitimate concern. I'm not saying that you should become some kind of mind master but instead take a look at the key concepts and apply them to actively construct a conversation that leads to your goal. After playing round with both ways of unlocking I can say getting a service provider to do it for you is kinda more fun, ya get to make peoples days a bit more interesting (such as when ya get a talker that then clams up because the realize that the conversation is recorded on their end and they've just said... something...) and not stare into a PC screen but instead kick your feet up and let them handle it.
If you go with option 1 and find a guide and unlock your device at home do be sure your not going to get stuck with some kind of fine for breaking a law and be sure to look up guides on how to unbrick and or recover from boot loop; bricks and boot loops happen, knowing how to solve it before it happens makes things so much quicker.
If you go with option 2 be sure to not cancel or suspend your contract or otherwise alter your contract (such as adding international roaming, they tried that one a few times on me, just said "no, thanks though" and moved on) because such things are not needed And if they suggest it then; let them know that you will make contact just before traveling and that "this" call is to ensure that the next rep you talk to has only those steps left to do and that "this" call is to get all the time and technical intensive things out of the way so that you and the next rep are not scrableing to get it done that day. They may suggest all sorts of other solutions, like a pre-paid phone, this is where you loving your phone or needing something on it for business to work comes into play. If one level of supervisor doesn't cut it go higher. And if you're transfered more than twice and had to repeat yourself more than that then on the next transfer ask to be directly connected or to have the person that is trasfering you to stay on the line to help explain why your being trasfered to the new person; this makes it so that you are using duble the resources of the company and most of them know it, so getting you quickly trasfered and the issue explained becomes a priority to the first person you talked to and the second person your about to talk to is being put at ease because someone from their company is explaining things to them before you do (prepping the target) these two forces combined cause you to become viewed as within their circle and leads to them wanting to work with you more rather than just push you down the line. Like I said though don't go lieing to your service provider but know that there are ligit reasons you may have to require your service provider do this.
As with all things you see on the web use at own risk
And happy hacking, whether it be on humans or what they make.
Sent from either my SPH-D700 or myTouch3Gs
Debian Kit/QEMU Linux Install guide for all android devices that I'm writing:
http://forum.xda-developers.com/showthread.php?t=2240397
Now have working Installers for ARM Java 7 JDK + Maptools + jMonkey
Sorry, but there isn't a lot of iPhone development on xda and sooner or later this thread is going to see some heavy anti-iPhone trolling. So thread closed, and please try a website that is specialized for iPhones....like this one: http://iphone-developers.com/