Here's a new one experts I went to the Support tab under settings and first thing I see is an Application problem which says "Phone services has reported problems. Would you like to resolve them? two choices are given Dismiss or Show. When I hit Show it takes me to the Phone APP with no further instructions beside Force Stop. Between this and my Not being able to MMS I'm having a bad day with this Phone.
I replied to your MMS issue in that thread.
As for the other problems...it could be related to an unhappy third party app you installed yourself. The only way to determine this is to run the phone in safe mode to see if the problem remains...if it goes away then you know it is a third party app and you will have to uninstall them one-by-one until you figure out which one is causing the problem.
If there are no third party apps causing the problem then it would be best to do a software repair using the Xperia Companion from your PC. This will completely reset the phone requiring you to set it up from scratch. Sorry...but this will also install a fresh copy of the software which is better than doing a basic factory reset from the phone itself.
Hey jaseman can you give me step by step instructions on first getting into safe mode and next doing the pc companion on my computer. I'm almost looking forward to resetting just to see if I can clear this issue and the messaging issue. Thanks for your quick response.
Instead of spelling all out ...again....here is the forum you need to get answers to all your questions.
Please use it!
https://talk.sonymobile.com/t5/Xperia-XZ-Premium/bd-p/xperia-xz-premium
Related
Hi Everyone,
OK, I am completely new to using tablets and android (and XDA! ) but I recently bought an Android tablet and although I put AV s/w on it I seem to have caught a bug. The problem is that, apparently, my settings app is now malware and it seems the only option to resolve it is to uninstall my settings application. Understandably I don;t want to forge ahead and do this because then I cannot manage my device. Anyone got any suggestions or can point me somewhere that could help? I have trawled the internet for an answer but haven't found anywhere reporting the same thing, so far. I am flummoxed and getting very frustrated. Also, any recommendations for malware prevention apps? Ta.
Thanks for taking time to read this. Sorry if it's in the wrong place!
You do know you should provide more details like which phone, which firmware, what antivirus app, etc.
But the simplest answer you would get is to stop using antivirus apps. Because most of them are hoaxes or give false results. There is nothing wrong with your settings app. I suggest you uninstall the AV app first.
immortalneo said:
You do know you should provide more details like which phone, which firmware, what antivirus app, etc.
But the simplest answer you would get is to stop using antivirus apps. Because most of them are hoaxes or give false results. There is nothing wrong with your settings app. I suggest you uninstall the AV app first.
Click to expand...
Click to collapse
It's not a phone, it's just a no-mark tablet (Tabtronics, if that makes any difference).
Seeing as the last several days (maybe a week now) it has had serious performance issues -- crashing, rebooting itself without my initiating it, not turning on for long periods, notification messeges telling me apps don't work when I have never tried to use them -- I'd say this is not a false result. And the AV (Avast) is the same brand I've been using on my desktop for years and has always been fiine, and I've had no problems with it until the last week.
Seems odd that the assumption here is that there isn't a problem, when there are a shed load of articles online stating how vulnerable Android is to malware. Unfortunately I can't find any that tell you where to go/ what to do in order to get rid of the bug. :crying:
Anyway, thanks for the reply.
BlankScreen said:
It's not a phone, it's just a no-mark tablet (Tabtronics, if that makes any difference).
Seeing as the last several days (maybe a week now) it has had serious performance issues -- crashing, rebooting itself without my initiating it, not turning on for long periods, notification messeges telling me apps don't work when I have never tried to use them -- I'd say this is not a false result. And the AV (Avast) is the same brand I've been using on my desktop for years and has always been fiine, and I've had no problems with it until the last week.
Seems odd that the assumption here is that there isn't a problem, when there are a shed load of articles online stating how vulnerable Android is to malware. Unfortunately I can't find any that tell you where to go/ what to do in order to get rid of the bug. :crying:
Anyway, thanks for the reply.
Click to expand...
Click to collapse
Here's a good discussion that might interest you:
http://forum.xda-developers.com/showthread.php?t=2186782
As for the issues you have, I would attribute it to either a rogue app or low memory. Try uninstalling any apps you recently installed. Also, try clearing app caches, freeing memory etc. See if that helps.
GTab 10.1 p7500 , stock 3.1
Here's the case , playing Temple run 2 for few minutes. When I exit , the tab get crash.I was force to restart the tab.
After restart , everything get reset where it ask me for username , date and time and etc similar when you first bought a phone/tab.
Every application shortcut was on the screen but everyone of it crash.It looks like it auto created another profile for me.
What works is I uninstall the apps and reinstall again.Updating will also fail to launch.
Is there way to backup my bookmark link from opera and other application ?
Getting it straight to the point , how do I backup all application data which crash without rooting ?
Again I forgot to addd , the youtube and google play revert back to original old youtube icon and also google market.
What kind of crashes was it ? It auto revert all apps unusable ?
Anyone kind enough to reply me ? :crying:
Well the important thing would be to simply prevent the crashes from happening at all. There should be a tab in your settings for you to update if the manufacturer has provided one to be able to fix the crashing. Also, try doing a manual factory reset on your device, and starting from scratch. It could also be a faulty device. However as far as backup is concerned, there should be a multitude of apps on the playstore, or worst comes to worst, you can transfer your files to your computer via USB and transfer them back after the crash.
Personally, I'd just want the crashing to stop, hence why I suggested that first.
I hope this helps, or that you at least get your issue resolved.
Maestertk said:
Well the important thing would be to simply prevent the crashes from happening at all. There should be a tab in your settings for you to update if the manufacturer has provided one to be able to fix the crashing. Also, try doing a manual factory reset on your device, and starting from scratch. It could also be a faulty device. However as far as backup is concerned, there should be a multitude of apps on the playstore, or worst comes to worst, you can transfer your files to your computer via USB and transfer them back after the crash.
Personally, I'd just want the crashing to stop, hence why I suggested that first.
I hope this helps, or that you at least get your issue resolved.
Click to expand...
Click to collapse
Right now , the first thing I'd do now is root the device.Then using root backup pro and backup the apps + data .
After than will do a factory reset.
Is it a good idea ?
anyone know to use adb to backup or pull /data/data/Opera file out to backup?
Hi,
My girlfriend has the moto g and since this morning it's unusable: every second comes a crash message that a app fc. All apps belonging to Google (YouTube, calendar...) are crashing and especially the launcher. It's just possible to go to settings via quick toggles. But I can't delete any data etc from apps. And it won't accept any changes to any settings. I can't open any app because the launcher doesn't work...
The problem: it's an unrooted, totally stock phone with just a few apps (whatsapp, chronus...) . Now I wanted to ask if anyone can help and maybe knows this problem and how to fix it. And: I can't connect it to the PC (win7). Anyone has a link and a description to install the USB drivers? I tried all the "normal" ways with Motorola device manager and manually install USB drivers. I want to backup the messages and pictures before I try a factory reset. I rebooted it in secure mode, but all the problems still exist...
I hope anyone can help... Thanks in advance!
I want the moderator to ban me.
alikpronoy said:
If it always crashes how would you be able to back up SMS and picture? Try to go to the store you bought your phone or call your tech support. But if nothing happens you just need to factory reset your phone.
Click to expand...
Click to collapse
If it connects to the pc, you can easily make a backup of these things. The Problem is that it doesn't connect because i have problems finding the correct usb driver.
alikpronoy said:
As much as we want to, but I think, there's no way to back it up. You just need to factory reset it.
Click to expand...
Click to collapse
Already tried a factory reset - doesn't work. Can't even boot into recovery... Now it's sent back to Motorola I would love to know what happened there on a complete stock phone with just a very few apps and just used for messaging, calls and photos. I hope Motorola says what went wrong when the phone is repaired.
Try to uninstal apps and try instal again.Maybe not completed installed before.
My girlfriends phone started doing the exact same thing this morning, what was the outcome? Did they replace the phone?
Okay, so i just wanted to share my strange experience with you guys and maybe save someone some time.
I tried to install third party app given here at XDA developers forum but somehow didn't manage to complete the installation. Let me remind you that "Unknown sources" were enabled.
When i opened apk on my phone i got to list what this app can access on my phone (normal) but when i hit the "Install" button nothing happened. Only "Cancel" button was clickable. So i thought something was wrong with APK. file.
But then the same thing happened with different APK. At that moment i realised something was wrong and asked Google for help.
It turned out an application was responsible for this. This guy had the same problem, but with different application.
http://forums.androidcentral.com/samsung-galaxy-note-10-1-2014/368482-help-cannot-install-3rd-party-apps-apks.html
Anyways, after i uninstalled lastly installed application everything was back to normal. App that caused my head aches is: https://play.google.com/store/apps/details?id=globe.trotter.gesture.overlay
I really busted my head with this one, so i thought i might share,
Cheers
I am desperate, I can't find the issue here. I have a S10 (Xfinity unlocked on Verizon) , I can't seem to update apps, they get stuck at 100% or 99%, AND some things like Gmail and Instagram do not seem to notify that I am getting messages.
Here's the kicker, I factory reset the phone some 5 times now, and still have the issue. The Reset fixes it for a few days (if even a day) and then the issue starts up again!
the phone was just upgraded to 10, but it was happening on 9 also!
no clue what the problem is ! it kills me! Please anyone have any idea? I even had an authorized Samsung dealer do a "software refresh" and then wiped out the phone again, and I'm still having the same issue..
HELP! please.
thank you
eatonjb said:
I am desperate, I can't find the issue here. I have a S10 (Xfinity unlocked on Verizon) , I can't seem to update apps, they get stuck at 100% or 99%, AND some things like Gmail and Instagram do not seem to notify that I am getting messages.
Here's the kicker, I factory reset the phone some 5 times now, and still have the issue. The Reset fixes it for a few days (if even a day) and then the issue starts up again!
the phone was just upgraded to 10, but it was happening on 9 also!
no clue what the problem is ! it kills me! Please anyone have any idea? I even had an authorized Samsung dealer do a "software refresh" and then wiped out the phone again, and I'm still having the same issue..
HELP! please.
thank you
Click to expand...
Click to collapse
Boot into safe mode, it will only load your system apps and not your user apps. Then try to update your apps, if it works then you know the issue is being cause one of your user apps. Then you just need to identify which user app is the offending app.
It also might be caused by a conflict between various settings or maybe you have some things disabled or turned off that are causing this.
Sent from my SM-S767VL using Tapatalk
Droidriven said:
Boot into safe mode, it will only load your system apps and not your user apps. Then try to update your apps, if it works then you know the issue is being cause one of your user apps. Then you just need to identify which user app is the offending app.
It also might be caused by a conflict between various settings or maybe you have some things disabled or turned off that are causing this.
Sent from my SM-S767VL using Tapatalk
Click to expand...
Click to collapse
That kinda works.. but again, as said, I have reloaded the phone over and over, and it works fine, until a few days later and stars over.. And updating is not the only problem, Geolocating is slow, sluggish or not working sometimes, Push updates of emails are slower or not happening. just weird things..
I am not sure what it could be! its like the phone is the problem!
eatonjb said:
That kinda works.. but again, as said, I have reloaded the phone over and over, and it works fine, until a few days later and stars over.. And updating is not the only problem, Geolocating is slow, sluggish or not working sometimes, Push updates of emails are slower or not happening. just weird things..
I am not sure what it could be! its like the phone is the problem!
Click to expand...
Click to collapse
Ok, everything I posted went completely over your head, I'll try again.
If it is working like it is supposed to while in safe mode(which is only loaded with system apps and system settings and not any of your user apps or data) that tells you that the issue is caused by some user app that you have installed or something in your user settings. In other other words, it is very likely something that you, as the user, have installed or setup/selected, it is probably not the device. It keeps happening after resetting because you are not changing what you are doing that it is causing it, it is something that you keep returning to after resetting the device. You just need to figure out which user app is causing the issue or whatever settings are causing the issue.
The way to do that will be trial and error. Uninstall one of the apps that you have installed, then use the device for a few hours, if the issue continues, that wasn't the app causing the issue, reinstall that app then choose another user app to uninstall and then use the device for a few hours, if the issue continues, that is t the app, reinstall that app, and so on and so on, etc... Get the picture? When you uninstall an app and the issue stops, the last app uninstalled is probably the app causing the issue.
I suggest resetting the device again. Then, only install one of your usual apps but don't install any others and don't change any settings, use the device a while, if the issue does not occur, install another one of your usual apps but don't install any others, basically, install one app at a time until the issue occurs, when it does, the last app installed is probably the offending app.
Or, if you don't find it that way and you get all of your usual apps installed without triggering the issue during the trial and error process, then you need to go through settings by trial and error. Changing one setting at a time and using the device a while to see if the issue occurs, if it does, it probably has something to do with the last setting that you changed before the issue occured.
Slowly changing one thing at a time over an extended amount with time between each change, will allow you to isolate exactly which app or setting is causing the issue.
Or maybe you need to flash your stock firmware via PC tools to start over with a clean installation.
Sent from my SM-S767VL using Tapatalk