Hi,
My girlfriend has the moto g and since this morning it's unusable: every second comes a crash message that a app fc. All apps belonging to Google (YouTube, calendar...) are crashing and especially the launcher. It's just possible to go to settings via quick toggles. But I can't delete any data etc from apps. And it won't accept any changes to any settings. I can't open any app because the launcher doesn't work...
The problem: it's an unrooted, totally stock phone with just a few apps (whatsapp, chronus...) . Now I wanted to ask if anyone can help and maybe knows this problem and how to fix it. And: I can't connect it to the PC (win7). Anyone has a link and a description to install the USB drivers? I tried all the "normal" ways with Motorola device manager and manually install USB drivers. I want to backup the messages and pictures before I try a factory reset. I rebooted it in secure mode, but all the problems still exist...
I hope anyone can help... Thanks in advance!
I want the moderator to ban me.
alikpronoy said:
If it always crashes how would you be able to back up SMS and picture? Try to go to the store you bought your phone or call your tech support. But if nothing happens you just need to factory reset your phone.
Click to expand...
Click to collapse
If it connects to the pc, you can easily make a backup of these things. The Problem is that it doesn't connect because i have problems finding the correct usb driver.
alikpronoy said:
As much as we want to, but I think, there's no way to back it up. You just need to factory reset it.
Click to expand...
Click to collapse
Already tried a factory reset - doesn't work. Can't even boot into recovery... Now it's sent back to Motorola I would love to know what happened there on a complete stock phone with just a very few apps and just used for messaging, calls and photos. I hope Motorola says what went wrong when the phone is repaired.
Try to uninstal apps and try instal again.Maybe not completed installed before.
My girlfriends phone started doing the exact same thing this morning, what was the outcome? Did they replace the phone?
Related
Today I received my new shiny Asus Transformer, everything works great except the Market itself...
I can't even download any apps, paid or free. When I try to download any apps, it start like trying to download, but there is no progress on notification bar and it just keep like that.
I reset the tablet several times, also, cleaned the cache of the Market and Framework services, shutdown (restart) several times... nothing
Is this happening to anyone? I searched this forum and performed the steps above, but still nothing...
Please, help
Have you look into My App area, you will see, not installed list of apps. I get that as well...I am not sure if it's a bug or intended. Sometimes, it would stay at download forever. I got to go out and go back into the Market and redo it all over.
patseei said:
Have you look into My App area, you will see, not installed list of apps. I get that as well...I am not sure if it's a bug or intended. Sometimes, it would stay at download forever. I got to go out and go back into the Market and redo it all over.
Click to expand...
Click to collapse
Yes, sometimes the apps I am trying to download don't even appear there and sometimes it does. When it says "Installing" sometimes, 1 hour can pass and still nothing... no progress on the notification bar.
In fact, I can't install anything from there, not even using the website version, https://market.android.com/
I had/have this same issue I think its a bug in the market app. I've just flashed the new firmware and it seems to work OK now.
My solution was to press back over and over until I exited the market fully, then start a new instance of it. Works on and off.
Ill let you know if the update solves this issue.
Sent from my Transformer TF101 using XDA Premium App
linear_craig said:
I had/have this same issue I think its a bug in the market app. I've just flashed the new firmware and it seems to work OK now.
My solution was to press back over and over until I exited the market fully, then start a new instance of it. Works on and off.
Ill let you know if the update solves this issue.
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
Thanks for the info.
I tried that, still no luck I need to know if this is a widespread issue or not.
I have the EVO and tried to download apps and install them now without any problems.
Also, I have discovered that I can't log in into GTalk either, but I can browse without any issues.
dark_aura said:
Thanks for the info.
I tried that, still no luck I need to know if this is a widespread issue or not.
I have the EVO and tried to download apps and install them now without any problems.
Also, I have discovered that I can't log in into GTalk either, but I can browse without any issues.
Click to expand...
Click to collapse
Sounds like an odd issue with your account. Try to check settings, accounts an sync .. and see if anything is amiss. If not, then try to create a new gmail account, and use that to login to market/gtalk. See if there is some confusion as to your phone account and your tablet. Do you have settings>Privacy ticked off for google to back up your apps and sync them? Try disabling if so.
Had same issue and went into settings and had to delete my gmail account and then add it again, worked fine after that!
Thanks for the replies.
1. The Backup and Restore settings are turned off.
2. I have created another Google account and removed the original, still the same problem.
3. The EVO is currently off just in case.
After doing some research, I've discovered that Gtalk have something to do with the Market, if Gtalk can sign in, then the market should works for downloads. If not, then there is a problem.
ok... wtf
After adding a new Google account while replacing the original one, the issue still happened.
Then, I decided for a million times, to make another Factory Reset with my original account again... now GTalk logon and the Market download/install apps
I will keep this thread in mind and report if anything weird happens again.
Android Market hates me. I didn't really want to have to create another gmail account but I have tried every other trick posted and still can't get apps to download.
I had this same problem with my Samsung Fascinate. 3G would download fine but I couldn't get WiFi to work until just recently when I updated the radio that came with the OTA Froyo update plus a new custom rom/kernel. I'm not sure which piece all of the sudden made things work but I was certainly happy. What's so frustrating is that I set up a Droid on the same home network with absolutely no problems from day one.
Amazon App store works fine but many of the apps I want aren't available there. Grrr.
dark_aura said:
Today I received my new shiny Asus Transformer, everything works great except the Market itself...
I can't even download any apps, paid or free. When I try to download any apps, it start like trying to download, but there is no progress on notification bar and it just keep like that.
I reset the tablet several times, also, cleaned the cache of the Market and Framework services, shutdown (restart) several times... nothing
Is this happening to anyone? I searched this forum and performed the steps above, but still nothing...
Please, help
Click to expand...
Click to collapse
This occurred to me after rooting the TF. I was able to correct it by going into applications and force stop and clearing data on both Market and both google framework services. Then try to restart market, if you don't get a error go back to applications and do it again. Once you get the error reboot, when you try market after the reboot it will ask you to accept terms again and then all is was right again with the world.
I have the same problem. How I can do a Factory Reset?
It was working ok but now it gives an error with the server. Eventually it will download the aplication after trying several times but will fail in the instalation. I have deleted and created again my account with no results.
Welcome to my problem. Another member told me the issue lies with our google accounts and how it syncs up with the market.
I have tried the other methods deleting cache / signing in and out etc. to no avail.
Only solution is to factory reset. Sad thing is it has happened to me 3x in the past 5 days.
I only hope for a solution to this soon.
3 times, that is scary.
Something has surprised me when I upgraded my phone to the new Galaxy S 2 from HTC HD 2 running an Android rom. When I introduced the google account it automaticaly pointed me all the aplications that I had installed in the old phone (free or paid) and give me an easy option to install all quickly. They were identified as my aplications, even they were not installed.
Is this funtion present here? It will remember what aplications I had installed in the transformer before or I will need to look for all of them again?
solution to download apps
press on apps on the home screen. then press on market. this will get you started click on sign in at top right of screen. it should automatically do a sign in with your google account. then go from there
GTab 10.1 p7500 , stock 3.1
Here's the case , playing Temple run 2 for few minutes. When I exit , the tab get crash.I was force to restart the tab.
After restart , everything get reset where it ask me for username , date and time and etc similar when you first bought a phone/tab.
Every application shortcut was on the screen but everyone of it crash.It looks like it auto created another profile for me.
What works is I uninstall the apps and reinstall again.Updating will also fail to launch.
Is there way to backup my bookmark link from opera and other application ?
Getting it straight to the point , how do I backup all application data which crash without rooting ?
Again I forgot to addd , the youtube and google play revert back to original old youtube icon and also google market.
What kind of crashes was it ? It auto revert all apps unusable ?
Anyone kind enough to reply me ? :crying:
Well the important thing would be to simply prevent the crashes from happening at all. There should be a tab in your settings for you to update if the manufacturer has provided one to be able to fix the crashing. Also, try doing a manual factory reset on your device, and starting from scratch. It could also be a faulty device. However as far as backup is concerned, there should be a multitude of apps on the playstore, or worst comes to worst, you can transfer your files to your computer via USB and transfer them back after the crash.
Personally, I'd just want the crashing to stop, hence why I suggested that first.
I hope this helps, or that you at least get your issue resolved.
Maestertk said:
Well the important thing would be to simply prevent the crashes from happening at all. There should be a tab in your settings for you to update if the manufacturer has provided one to be able to fix the crashing. Also, try doing a manual factory reset on your device, and starting from scratch. It could also be a faulty device. However as far as backup is concerned, there should be a multitude of apps on the playstore, or worst comes to worst, you can transfer your files to your computer via USB and transfer them back after the crash.
Personally, I'd just want the crashing to stop, hence why I suggested that first.
I hope this helps, or that you at least get your issue resolved.
Click to expand...
Click to collapse
Right now , the first thing I'd do now is root the device.Then using root backup pro and backup the apps + data .
After than will do a factory reset.
Is it a good idea ?
anyone know to use adb to backup or pull /data/data/Opera file out to backup?
Since my other thread didn't any answer I want to give another try before confirming that the community is dead.
JK
I noticed that everytime I reset my phone it automatically installed a couple of games, and this time pandora app also. The weird thing is I went through the phone initial setup without sign in google play store or samsung.
It is kind of bother me somewhat.
Does anyone know how they get installed ?
hfl12 said:
Since my other thread didn't any answer I want to give another try before confirming that the community is dead.
JK
I noticed that everytime I reset my phone it automatically installed a couple of games, and this time pandora app also. The weird thing is I went through the phone initial setup without sign in google play store or samsung.
It is kind of bother me somewhat.
Does anyone know how they get installed ?
Click to expand...
Click to collapse
I believe it is caused by BY Ignite, since I've deleted it I don't get any game installs upon factory reset.
How do you delete ignite when it is automatically install as part of the factory reset?
Do you mean right after factory reset ?
I've had to factory reset a few times for different reasons. I'm rooted and deleted BT Ignite as soon as I did and deleted all games, and after factory reset no new games or apps were installed. If you're rooted delete it or rename it so it can't run. If not rooted you can disable it With a few different apps.
First issue is app badges. When i read message or check missing calls whatever it is general issue, the notification badge on app icon does not reset it self. Badge keeps as it is for 1 hour and then reset. Tried clearing badge provider but no solutuon.
Cant install apps from google play normally, it downloads to %100 and stays as it is. When i kill the google play and restart it then it installs the app.
Randomly getting really laggy with device.
When i am on call with bluetooth headphone and using my device, the device gets laggy. Cant switch wifi or install apps. Its like device gets my actions but does not proceed. When i end calls it starts proceed my actions one by one.
Tried factory reset, reinstalling stock firmware, all same. My device is stock and never rooted.
Btw, I see touchwiz update on sammobile but neither samsung apps or google play does not update the launcher. I try to install the apk from sammobile manually but it gives error like i have an app as same name as it is. So cant update to last version of touchwiz i stuck at 6.1.02
Any help for these issues or explinations? Thanks.
Is your device snapdragon version?
Sent from my SM-G955F using Tapatalk
emremutlu said:
First issue is app badges. When i read message or check missing calls whatever it is general issue, the notification badge on app icon does not reset it self. Badge keeps as it is for 1 hour and then reset. Tried clearing badge provider but no solutuon.
Click to expand...
Click to collapse
I hate this, only choice is either install a new launcher or long press the icon and select "clear badge."
emremutlu said:
Cant install apps from google play normally, it downloads to %100 and stays as it is. When i kill the google play and restart it then it installs the app.
Click to expand...
Click to collapse
Not sure, it hasn't happened on my phone sorry.
emremutlu said:
Randomly getting really laggy with device.
Click to expand...
Click to collapse
Not sure, it's something that generally happens with Samsung devices.
emremutlu said:
When i am on call with bluetooth headphone and using my device, the device gets laggy. Cant switch wifi or install apps. Its like device gets my actions but does not proceed. When i end calls it starts proceed my actions one by one.
Click to expand...
Click to collapse
Odd, I haven't seen that before.
emremutlu said:
Tried factory reset, reinstalling stock firmware, all same. My device is stock and never rooted.
Btw, I see touchwiz update on sammobile but neither samsung apps or google play does not update the launcher. I try to install the apk from sammobile manually but it gives error like i have an app as same name as it is. So cant update to last version of touchwiz i stuck at 6.1.02
Any help for these issues or explinations? Thanks.
Click to expand...
Click to collapse
You tried everything, could be a hardware issue. As for the touchwiz update, it could be for a different version then yours. I wouldn't be worried if you don't see the update unless your seeing other people with the sane phone get the updates.
Sent from my SM-G955F using Tapatalk
None issue you mentioned I face it, by the way mine is Exynos edition.
Suggest Factory reset your phone, don't restore anything (this part is freaking important). Start as flash new phone setup.
As for Touchwiz, 6.1.02 is the latest version.
Snapdragon here, none of these issues are present on my device.
Exynos here. I did not facr these issues until last firmware update. After factory reset it was awsome for 1 week. Then again here my problems.
I highly suggest to return the phone to samsung and get a new one.. your phone seems to have a hardware issues.
I only have the common issues which is fingerprint sensor stops working sometimes. I never tried bluetooth so i can't confirm if i have any.
As many here also suggest that you should start fresh factory reset your phone and install your apps directly from the play store. If you had any problems with the playstore don't bather your self to fix the problem go directly to nearest samsung center and ask for an exchange unit.
Sent from my SM-G955F using Tapatalk
Snap dragon here and I have no clue what these problems are....thank goodness of course
Use Nova launcher. Problem solved.
Galaxy S8+ Black
clear cache from the boot menu. May help before you return it.
I am desperate, I can't find the issue here. I have a S10 (Xfinity unlocked on Verizon) , I can't seem to update apps, they get stuck at 100% or 99%, AND some things like Gmail and Instagram do not seem to notify that I am getting messages.
Here's the kicker, I factory reset the phone some 5 times now, and still have the issue. The Reset fixes it for a few days (if even a day) and then the issue starts up again!
the phone was just upgraded to 10, but it was happening on 9 also!
no clue what the problem is ! it kills me! Please anyone have any idea? I even had an authorized Samsung dealer do a "software refresh" and then wiped out the phone again, and I'm still having the same issue..
HELP! please.
thank you
eatonjb said:
I am desperate, I can't find the issue here. I have a S10 (Xfinity unlocked on Verizon) , I can't seem to update apps, they get stuck at 100% or 99%, AND some things like Gmail and Instagram do not seem to notify that I am getting messages.
Here's the kicker, I factory reset the phone some 5 times now, and still have the issue. The Reset fixes it for a few days (if even a day) and then the issue starts up again!
the phone was just upgraded to 10, but it was happening on 9 also!
no clue what the problem is ! it kills me! Please anyone have any idea? I even had an authorized Samsung dealer do a "software refresh" and then wiped out the phone again, and I'm still having the same issue..
HELP! please.
thank you
Click to expand...
Click to collapse
Boot into safe mode, it will only load your system apps and not your user apps. Then try to update your apps, if it works then you know the issue is being cause one of your user apps. Then you just need to identify which user app is the offending app.
It also might be caused by a conflict between various settings or maybe you have some things disabled or turned off that are causing this.
Sent from my SM-S767VL using Tapatalk
Droidriven said:
Boot into safe mode, it will only load your system apps and not your user apps. Then try to update your apps, if it works then you know the issue is being cause one of your user apps. Then you just need to identify which user app is the offending app.
It also might be caused by a conflict between various settings or maybe you have some things disabled or turned off that are causing this.
Sent from my SM-S767VL using Tapatalk
Click to expand...
Click to collapse
That kinda works.. but again, as said, I have reloaded the phone over and over, and it works fine, until a few days later and stars over.. And updating is not the only problem, Geolocating is slow, sluggish or not working sometimes, Push updates of emails are slower or not happening. just weird things..
I am not sure what it could be! its like the phone is the problem!
eatonjb said:
That kinda works.. but again, as said, I have reloaded the phone over and over, and it works fine, until a few days later and stars over.. And updating is not the only problem, Geolocating is slow, sluggish or not working sometimes, Push updates of emails are slower or not happening. just weird things..
I am not sure what it could be! its like the phone is the problem!
Click to expand...
Click to collapse
Ok, everything I posted went completely over your head, I'll try again.
If it is working like it is supposed to while in safe mode(which is only loaded with system apps and system settings and not any of your user apps or data) that tells you that the issue is caused by some user app that you have installed or something in your user settings. In other other words, it is very likely something that you, as the user, have installed or setup/selected, it is probably not the device. It keeps happening after resetting because you are not changing what you are doing that it is causing it, it is something that you keep returning to after resetting the device. You just need to figure out which user app is causing the issue or whatever settings are causing the issue.
The way to do that will be trial and error. Uninstall one of the apps that you have installed, then use the device for a few hours, if the issue continues, that wasn't the app causing the issue, reinstall that app then choose another user app to uninstall and then use the device for a few hours, if the issue continues, that is t the app, reinstall that app, and so on and so on, etc... Get the picture? When you uninstall an app and the issue stops, the last app uninstalled is probably the app causing the issue.
I suggest resetting the device again. Then, only install one of your usual apps but don't install any others and don't change any settings, use the device a while, if the issue does not occur, install another one of your usual apps but don't install any others, basically, install one app at a time until the issue occurs, when it does, the last app installed is probably the offending app.
Or, if you don't find it that way and you get all of your usual apps installed without triggering the issue during the trial and error process, then you need to go through settings by trial and error. Changing one setting at a time and using the device a while to see if the issue occurs, if it does, it probably has something to do with the last setting that you changed before the issue occured.
Slowly changing one thing at a time over an extended amount with time between each change, will allow you to isolate exactly which app or setting is causing the issue.
Or maybe you need to flash your stock firmware via PC tools to start over with a clean installation.
Sent from my SM-S767VL using Tapatalk