Software or hardware issue - what issue in particular? - Galaxy S6 Q&A, Help & Troubleshooting

Sup Community,
I am keeping this short, so
My S8 is currently in a workshop and getting repaired. I got my father's old S6 edge, which was not repaired correctly. This means, the display was broken and we got it repaired. A few days after it the camera on the back stopped working - however everything else was fine. I installed a custom rom and my father used it without any issues. A few days ago, I got it as a replacement and installed a new custom rom.
Basically, I have this issue : The phone runs smooth and fine, except the back camera. But if it is not charging and obtains energy from the battery, it is a question of minutes until it crashes and bootloops until I plug in a charger and start it again. After I unplug it from the battery charger, the same starts from the beginning. At the first moment I thought it was a software related issue, but... I did install at least four different custom ROMs and a stock room with Odin without any changes. Could someone give me at least a hint, what my actual problem is? Thanks in advance!!

The Samsung Galaxy S6 edge appears to have a bad battery, maybe it got damaged if it got removed from the phone during screen replacement.
Back camera, I'm not sure how that went bad but could be from the drop and just suddenly decided to go bad a few days later, could either be loose connection from camera being plugged into the board or the rear camera needs to be replaced.

benjamen50 said:
The Samsung Galaxy S6 edge appears to have a bad battery, maybe it got damaged if it got removed from the phone during screen replacement.
Back camera, I'm not sure how that went bad but could be from the drop and just suddenly decided to go bad a few days later, could either be loose connection from camera being plugged into the board or the rear camera needs to be replaced.
Click to expand...
Click to collapse
Thanks for your reply first of all. I searched online for same issues and found almost the same answer you wrote. Is there a possibility to repair both, battery and camera by myself?(YT Tut. + store for replacements or something similar)?

Related

Serious Problem Note 3 N9005

hello,
i've got a samsung galaxy note 3 N9005 and have a serious problem. i use my phone with the original cover and the original s view wireless cover.
in february i noticed that when opening my wireless cover the screen wouldnt turn on. serveral days later the problem was so bad that when i got screen on after 5 minutes and maybe the possibility to answer a call the screen wouldnt turn on after the call. screen remained black. i had to pull the battery out of the phone and then restart it. in one after noon of work i had to do this everytime i wanted to make or receive a call and up to 15 times. although the screen is not turned on it uses a huge amount of the battery.
i send my phone for repair. first time they repaired a part of it. what part i dont know and they did a software update. after 2 weeks the problems came back. i resend it to the repeair center. and when they received it the screen didnt turn on. they couldnt repair the phone because it wouldnt turn so they did a software update and send it back because they couldnt notice the fault.
then after 2 weeks the problem came back and i searched the internet and found a way to test the proximity sensor because i thougt that was the problem. i checked it by using the code *#0*# and then click sensor. and indeed there was a problem. when i covered the sensor with my finger the screen went green and keep trilling meaning that something covered the sensor. but when removing my finger from the sensor the screen kept trilling and stayed green. so i knew i had a problem with my sensor.
i send it a third time with the info to check the sensor (it came so far that i had to tell the repair service what to do). the device came back, a part was repaired and a software update. but now the day after the problem came back and even worse.
i'm now using a backup device and when i charge my note 3 a whole night and the day after it's just in standby mode. at the end of the day around 7-8 PM the battery is at 3-4%.
i mailed and called samsung but they want me to send it for a fourth time to a different repair service for a second opinion and then they will decide what to do next.
are there other people who experience the same problems?
i'm a huge samsung fan because i got the samsung galaxy camera, note 3, gear but i'm getting very angry with them.
in atach my battery stats
nielsvg said:
hello,
i've got a samsung galaxy note 3 N9005 and have a serious problem. i use my phone with the original cover and the original s view wireless cover.
in february i noticed that when opening my wireless cover the screen wouldnt turn on. serveral days later the problem was so bad that when i got screen on after 5 minutes and maybe the possibility to answer a call the screen wouldnt turn on after the call. screen remained black. i had to pull the battery out of the phone and then restart it. in one after noon of work i had to do this everytime i wanted to make or receive a call and up to 15 times. although the screen is not turned on it uses a huge amount of the battery.
i send my phone for repair. first time they repaired a part of it. what part i dont know and they did a software update. after 2 weeks the problems came back. i resend it to the repeair center. and when they received it the screen didnt turn on. they couldnt repair the phone because it wouldnt turn so they did a software update and send it back because they couldnt notice the fault.
then after 2 weeks the problem came back and i searched the internet and found a way to test the proximity sensor because i thougt that was the problem. i checked it by using the code *#0*# and then click sensor. and indeed there was a problem. when i covered the sensor with my finger the screen went green and keep trilling meaning that something covered the sensor. but when removing my finger from the sensor the screen kept trilling and stayed green. so i knew i had a problem with my sensor.
i send it a third time with the info to check the sensor (it came so far that i had to tell the repair service what to do). the device came back, a part was repaired and a software update. but now the day after the problem came back and even worse.
i'm now using a backup device and when i charge my note 3 a whole night and the day after it's just in standby mode. at the end of the day around 7-8 PM the battery is at 3-4%.
i mailed and called samsung but they want me to send it for a fourth time to a different repair service for a second opinion and then they will decide what to do next.
are there other people who experience the same problems?
i'm a huge samsung fan because i got the samsung galaxy camera, note 3, gear but i'm getting very angry with them.
in atach my battery stats
Click to expand...
Click to collapse
Your motherboard needs a replacement. Lazy technicians are just wiping and reflashing software. Shoot samsung a mail in your region and tell them the amount you invested to buy a fone has gone to crap. Be firm and explain them the things in detail. By now a layman should know your proximity sensor is kaput (common problem with samsung devices., had the same issue with my sii, s4 )
Mate, the rule of warranty, at least in Oz, is 3 times and it is REPLACED.... No more repairs, you get a new item...
As this has been sent back 3 times I'd stipulate this, it needs replacement, not fixing otherwise you get consumer affaira, or relevant agency, in on the action.......
ultramag69 said:
Mate, the rule of warranty, at least in Oz, is 3 times and it is REPLACED.... No more repairs, you get a new item...
As this has been sent back 3 times I'd stipulate this, it needs replacement, not fixing otherwise you get consumer affaira, or relevant agency, in on the action.......
Click to expand...
Click to collapse
yeah i'm gonna resend my device but i find it strange that this is not a known problem?
nielsvg said:
hello,
i've got a samsung galaxy note 3 N9005 and have a serious problem. i use my phone with the original cover and the original s view wireless cover.
in february i noticed that when opening my wireless cover the screen wouldnt turn on. serveral days later the problem was so bad that when i got screen on after 5 minutes and maybe the possibility to answer a call the screen wouldnt turn on after the call. screen remained black. i had to pull the battery out of the phone and then restart it. in one after noon of work i had to do this everytime i wanted to make or receive a call and up to 15 times. although the screen is not turned on it uses a huge amount of the battery.
i send my phone for repair. first time they repaired a part of it. what part i dont know and they did a software update. after 2 weeks the problems came back. i resend it to the repeair center. and when they received it the screen didnt turn on. they couldnt repair the phone because it wouldnt turn so they did a software update and send it back because they couldnt notice the fault.
then after 2 weeks the problem came back and i searched the internet and found a way to test the proximity sensor because i thougt that was the problem. i checked it by using the code *#0*# and then click sensor. and indeed there was a problem. when i covered the sensor with my finger the screen went green and keep trilling meaning that something covered the sensor. but when removing my finger from the sensor the screen kept trilling and stayed green. so i knew i had a problem with my sensor.
i send it a third time with the info to check the sensor (it came so far that i had to tell the repair service what to do). the device came back, a part was repaired and a software update. but now the day after the problem came back and even worse.
i'm now using a backup device and when i charge my note 3 a whole night and the day after it's just in standby mode. at the end of the day around 7-8 PM the battery is at 3-4%.
i mailed and called samsung but they want me to send it for a fourth time to a different repair service for a second opinion and then they will decide what to do next.
are there other people who experience the same problems?
i'm a huge samsung fan because i got the samsung galaxy camera, note 3, gear but i'm getting very angry with them.
in atach my battery stats
Click to expand...
Click to collapse
The "blackout" problem you are experiencing could be caused by some apps that you have installed on your phone. Perhaps you can try to remove your SD Card (if any) and do a factory reset to see whether the issue persists. I have a friend who works in a samsung service centre, and he informed me that usually the technician will first do a software reset/reflash/upgrade and they will do a check to see whether the issue reported persist. If not, nothing else will be done.
nielsvg said:
hello,
i've got a samsung galaxy note 3 N9005 and have a serious problem. i use my phone with the original cover and the original s view wireless cover.
in february i noticed that when opening my wireless cover the screen wouldnt turn on. serveral days later the problem was so bad that when i got screen on after 5 minutes and maybe the possibility to answer a call the screen wouldnt turn on after the call. screen remained black. i had to pull the battery out of the phone and then restart it. in one after noon of work i had to do this everytime i wanted to make or receive a call and up to 15 times. although the screen is not turned on it uses a huge amount of the battery.
i send my phone for repair. first time they repaired a part of it. what part i dont know and they did a software update. after 2 weeks the problems came back. i resend it to the repeair center. and when they received it the screen didnt turn on. they couldnt repair the phone because it wouldnt turn so they did a software update and send it back because they couldnt notice the fault.
then after 2 weeks the problem came back and i searched the internet and found a way to test the proximity sensor because i thougt that was the problem. i checked it by using the code *#0*# and then click sensor. and indeed there was a problem. when i covered the sensor with my finger the screen went green and keep trilling meaning that something covered the sensor. but when removing my finger from the sensor the screen kept trilling and stayed green. so i knew i had a problem with my sensor.
i send it a third time with the info to check the sensor (it came so far that i had to tell the repair service what to do). the device came back, a part was repaired and a software update. but now the day after the problem came back and even worse.
i'm now using a backup device and when i charge my note 3 a whole night and the day after it's just in standby mode. at the end of the day around 7-8 PM the battery is at 3-4%.
i mailed and called samsung but they want me to send it for a fourth time to a different repair service for a second opinion and then they will decide what to do next.
are there other people who experience the same problems?
i'm a huge samsung fan because i got the samsung galaxy camera, note 3, gear but i'm getting very angry with them.
in atach my battery stats
Click to expand...
Click to collapse
Good luck with Samsung. I haven'd had anything from them that even remotely qualifies as good service. Sad.....but unfortunately true. Australia is especially crap when it comes to service.

Edge wont power on and other random issues before hand

My AT&T edge wont turn on today. I awoke to a phone that was charging all night while on like normal, screen was off, charge LED was green, but the power button would not wake the screen.
Things that I have experienced before the problem and tried after:
About 5 months ago my camera stopped recording videos randomly. I could not record a video of any quality for more than 5-10mins in varying duration's the camera would just stop working and drop back to home screen no error message.
about a month ago my Edge started having a camera failed problem where using the camera sometimes "failed" where the app would freeze the whole phone for a few seconds then would crash to home screen.
about a week ago attempting to use the crippled camera to take a quick pic would drain a upto 70% filed battery instantly and it would take normal time to charge it like it was really dead. first and only time it has done this with over %40 battery
last week i unlocked the phone and put it on T-mobil and flashed 5.1.1 worked fine for 6 days still had camera problems was thinking new battery would fix it.
all this week battery could die at random times mostly below 40% but I was still getting 6-7hours a day from it, i figured it was a bad battery at the root of all this.
After this morning it would not power on I tried to power it with a hacked up USB cable, nothing.
My multi-meter says the battery has 4.37V
Would someone with a little more experience tell me if they think it's worth it to buy a new mobo, battery, and camera replacement for this phone or is it a waste of time? Is my line of thinking right is this a mainboard problem? If I attempt a repair does it make sense to try a new camera module?
This phone has never been dropped or wet it's in perfect condition as far as aesthetics go. Is it common for a phone to just not turn on at the end of its life?
Hetrochromia said:
My AT&T edge wont turn on today. I awoke to a phone that was charging all night
Would someone with a little more experience tell me if they think it's worth it to buy a new mobo, battery, and camera replacement for this phone or is it a waste of time? Is my line of thinking right is this a mainboard problem? If I attempt a repair does it make sense to try a new camera module?
This phone has never been dropped or wet it's in perfect condition as far as aesthetics go. Is it common for a phone to just not turn on at the end of its life?
Click to expand...
Click to collapse
If you think you have to do all that replacement, might as well go to swappa and buy a relatively good condition Edge which will prbly be cheaper than trying to get all those replacement parts. Unless you know where to get cheap replacements.
Bought my current TMobile variant from Swappa. No issues so far. you could also try Amazon
edo101 said:
If you think you have to do all that replacement, might as well go to swappa and buy a relatively good condition Edge which will prbly be cheaper than trying to get all those replacement parts. Unless you know where to get cheap replacements.
Bought my current TMobile variant from Swappa. No issues so far. you could also try Amazon
Click to expand...
Click to collapse
Swappa I'll check that out thanks
I tried a oven re-flow on the main board at 410F still no go.

Phone COMPLETLY died while i was using it.

As you can see in thread, phone just dead. Dunno what happened. I bought it an year ago. I've tried to connect it to computer and it was visible as QHSUSB bulk but now i can't see it there. It doesn't react for turning on. I can't get into download mode, recovery mode. Very long time ago i flashed Android MM from xda and it was working good. It had ~50% of battery when died. I've tried to put off battery and then connect to pc but still nothing happen. It has broken screen (was working good) but i've done it in September 2016 so. I can connect it to Linux but i think it won't help too. Any fixes? I think they won't take It at warranty because of screen. Phone looks like dead for ages :<. @edit IT'S NOT DEAD! I've disconnected something from battery this longer one and when i click power i can hear "something" in the phone. And it gets heater so looks like processor is working. But it's still not visible in the device manager.
edit2
i know emmc pinouts.
While I was using the phone, with battery at 66%, the exact same thing happened to mine. I'm sick of it. Time for a new phone.
(Had the rooted V15c image on it, no broken screen, only the camera issue - should someone care)
Same problem here, what is happening . My phone was approximately 80-90% and it suddenly turned off and I can't turn it on ..
bump
Phone went black with warning
The same just happened to mine. It was fully charged and I was using it and then the screen went black. There are no lights when I plug it in, no vibration after pressing and holding the power button. Nothing
I've connected it to my pc and a driver installed, I think the same one as a post above (QHSUSB) but still the phone doesn't respond in any way.
It's the European H955 on official MM 6.0.1 no root or mods and is out of the one year warranty yet was in excellent condition. Does this mean the phone is for scrap and nothing can be done?
Hi, I found a solution to repair the phone in this state. I start by telling you a story, a long time ago I had an HP laptop. video card was detachment from motherboard, and to a stick again we used a method called reflowing. I thought that the phone has the same problem, however we have nothing to lose so I opened the phone I took out the motherboard and started to warm up each chip using a hot air blower. I mounted the phone back and now works like new. I apologize for my bad English I am from Romania.
alex_otopeni17 said:
Hi, I found a solution to repair the phone in this state. I start by telling you a story, a long time ago I had an HP laptop. video card was detachment from motherboard, and to a stick again we used a method called reflowing. I thought that the phone has the same problem, however we have nothing to lose so I opened the phone I took out the motherboard and started to warm up each chip using a hot air blower. I mounted the phone back and now works like new. I apologize for my bad English I am from Romania.
Click to expand...
Click to collapse
Any one tried this method and succeeded may please inform on this forum
My phone crashed, would reload to lock screen then restart and finally would not start at all. Before this the rear camera stopped working.
I had reset, flashed a new Rom and replaced the Camera which didn't solve the issue.
After the phone died I tried reflowing though I had no heat gun so I just used the oven. 200c for 7 minutes after disassembly.
That was about 8 hours ago and I am typing on my phone.the Camera is also working.
I will post if it stops again. I did it as the phone was dead and I had nothing to lose.
I have the same problem, and I am interested in getting a heat gun for this purpose. What specific parts of the phone did you reflow/heat? (in terms of the chips, or the entire board.)
Thanks in advance.
xaresys said:
I have the same problem, and I am interested in getting a heat gun for this purpose. What specific parts of the phone did you reflow/heat? (in terms of the chips, or the entire board.)
Thanks in advance.
Click to expand...
Click to collapse
I did not heat the whole motherboard, just the chips under the shields.
Oven Phone Fix?
clb2c4e said:
My phone crashed, would reload to lock screen then restart and finally would not start at all. Before this the rear camera stopped working.
I had reset, flashed a new Rom and replaced the Camera which didn't solve the issue.
After the phone died I tried reflowing though I had no heat gun so I just used the oven. 200c for 7 minutes after disassembly.
That was about 8 hours ago and I am typing on my phone.the Camera is also working.
I will post if it stops again. I did it as the phone was dead and I had nothing to lose.
Click to expand...
Click to collapse
What part of the phone did you reheat exactly? The whole phone? or did you take all the plastic out?
This part here: http://m.ebay.com/itm/OEM-AT-amp-T-LG-G-FLEX-2-H950-REPLACEMENT-32GB-LOGIC-BOARD-MOTHERBOARD-ORIGINAL-/141923410166
Also be sure to take off the rubber part on the back. The purpose is to remelt the solder.l, so only board and nothing else.
To disassemble there are some videos on YouTube. Remove your sim card before taking off the backing
Remember this is a last resort, you could end up with a completely dead chip.
clb2c4e said:
This part here: *link*
Also be sure to take off the rubber part on the back. The purpose is to remelt the solder.l, so only board and nothing else.
To disassemble there are some videos on YouTube. Remove your sim card before taking off the backing
Remember this is a last resort, you could end up with a completely dead chip.
Click to expand...
Click to collapse
Thanks for the information. Is there a specific way you have to remove the shields, or do I use a soldering iron to get it off? (And if so, does it do any good to solder them back on?)
clb2c4e said:
This part here: http://m.ebay.com/itm/OEM-AT-amp-T-LG-G-FLEX-2-H950-REPLACEMENT-32GB-LOGIC-BOARD-MOTHERBOARD-ORIGINAL-/141923410166
Also be sure to take off the rubber part on the back. The purpose is to remelt the solder.l, so only board and nothing else.
To disassemble there are some videos on YouTube. Remove your sim card before taking off the backing
Remember this is a last resort, you could end up with a completely dead chip.
Click to expand...
Click to collapse
Did it 395 degrees Fahrenheit (201.66 Celsius) for 7 minutes, I preheated the oven. The camera and everything now works fine.
xaresys said:
Thanks for the information. Is there a specific way you have to remove the shields, or do I use a soldering iron to get it off? (And if so, does it do any good to solder them back on?)
Click to expand...
Click to collapse
You shouldn't have to use a soldering iron to take anything off. At least not as far as I am aware of.
I should note that as of this morning my phone when blank and will no longer turn on. I will try reflowing at a higher temperature as some solder may need a higher heat but I am not optimistic that this is a permanent fix.
Hey everyone !
First try to connect it in emergency mode to the computer in order to flash with LG UP. If you cannot boot into emergency mode but the device appers on your computer ( and PC is unable to connext into GF2) maybe you could burn your motherboard.
I burn one 7 months ago with my device resting on my pocket so its a common problem for this device (as official support told me so its full covered by guarantee )
Hope you can solve soon !!!

S7 - Wont start after battery&camera replacement.

Hi, my situation is; got a galaxy s7, the rear camera was bad, bought a new original one, stripped the phone down, fitted the camera, followed the tutorial (ifixit), put a new battery in at the same time, now rebuilt it all, (without the rear case on so can still easily take it apart again) and it wont turn on, wont go into safe mode, recovery mode, soft reset etc, tried every method, also via usb to my laptop, however it does charge, it comes up on the screen with the green battery icon and the LED light illuminates as if it is charging. Therefore, the screen is not damaged. And as far as i can see, all the connections are back joined onto the motherboard, it just wont boot up.
Also, if this makes any difference, I am running the Superman rom.
Any help would be massively appreciated as I have scowered so many websites searching for someone with a similar issue with a solution and I'm struggling, massively!
Are you sure you have connected the battery as required and no other circuit was touched?
Also, do you have the certainty this "new" battery works? I suggest you do the next 2 things:
1. Take this battery out and connect your old one. this way you can check if the new battery is faulty.
2. If doesn't work, even after inserting again the old battery, take your phone to a local repair center. (probably you messed something up).
marcusn said:
Hi, my situation is; got a galaxy s7, the rear camera was bad, bought a new original one, stripped the phone down, fitted the camera, followed the tutorial (ifixit), put a new battery in at the same time, now rebuilt it all, (without the rear case on so can still easily take it apart again) and it wont turn on, wont go into safe mode, recovery mode, soft reset etc, tried every method, also via usb to my laptop, however it does charge, it comes up on the screen with the green battery icon and the LED light illuminates as if it is charging. Therefore, the screen is not damaged. And as far as i can see, all the connections are back joined onto the motherboard, it just wont boot up.
Also, if this makes any difference, I am running the Superman rom.
Any help would be massively appreciated as I have scowered so many websites searching for someone with a similar issue with a solution and I'm struggling, massively!
Click to expand...
Click to collapse
I'd start by reversing everything you did until it powers on again, if it still doesn't power on with the old camera module & old battery in then start looking at other things, i'd probably start with the battery though as it is a power issue
The new battery charges and it comes up on my screen showing the green battery image charging so it is being recognised. Tried the old battery and its the same situation. I genuinely believe I didnt accidently short anything and im confident everythinf is where it needs to be. Ive just booked in to go to the samsung shop this weekend so hopefully they manage to find skmething althpugh probably end up costing a daft amount. Thanks for the replies so far
marcusn said:
The new battery charges and it comes up on my screen showing the green battery image charging so it is being recognised. Tried the old battery and its the same situation. I genuinely believe I didnt accidently short anything and im confident everythinf is where it needs to be. Ive just booked in to go to the samsung shop this weekend so hopefully they manage to find skmething althpugh probably end up costing a daft amount. Thanks for the replies so far
Click to expand...
Click to collapse
New camera module? Did you remove it to see if it is causing the problem?
I know there are different sensors, and if the wrong one is replaced the camera won't work, not heard about it stopping the phone booting but you never know
Just taken it to the local phone repair shop, lets hope they can find something with it. Keep you updated. Thanks so far.

Edge sence buggy after screen replacement

Hi folks,
few weeks ago I cracked my screen because my phone fell on the floor...
I finally decided to get it fixed in a phone store.. After they changed the screen I noticed that the edge sense didn't work proper.
For a second I thought, Well.. It's buggy and a restart will probably fix it but it didnt fix it. Once I turned edge sense off and again on under the settings the phone started to randomly do screenshots, turn on and off the flashlight and all kind of weird stuff. I looked like I would be pressing the edge sense all time time. So the other day I went to the shop again and told them whats wrong. They told me, no problem.. we will take a look. Turned out they damaged a edge sensor while replacing the screen, they ordered all sensors and replaced all. But even after replacing all sensors I still have the same issue with the phone doing what it wants once edge sense is turned on. Now the dude from the shop told me that its a software because he replaced the old sensors with newer/different sensors and the software doesn't recognize them right or something like that. They want me to go back to stock so they can upgrade / flash some update and this should fix it. Tbh, I dont feel like going back to stock, it just takes a lot of time since I am on Leedroid.
Dropbox link to a video..
https://www.dropbox.com/s/wv083ug5y3sig9g/VIDEO0002.mp4?dl=0
Anyone had a similar issue? Is there a way to fix it somehow without going to back stock?
Many thanks in advice.

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