hello,
i've got a samsung galaxy note 3 N9005 and have a serious problem. i use my phone with the original cover and the original s view wireless cover.
in february i noticed that when opening my wireless cover the screen wouldnt turn on. serveral days later the problem was so bad that when i got screen on after 5 minutes and maybe the possibility to answer a call the screen wouldnt turn on after the call. screen remained black. i had to pull the battery out of the phone and then restart it. in one after noon of work i had to do this everytime i wanted to make or receive a call and up to 15 times. although the screen is not turned on it uses a huge amount of the battery.
i send my phone for repair. first time they repaired a part of it. what part i dont know and they did a software update. after 2 weeks the problems came back. i resend it to the repeair center. and when they received it the screen didnt turn on. they couldnt repair the phone because it wouldnt turn so they did a software update and send it back because they couldnt notice the fault.
then after 2 weeks the problem came back and i searched the internet and found a way to test the proximity sensor because i thougt that was the problem. i checked it by using the code *#0*# and then click sensor. and indeed there was a problem. when i covered the sensor with my finger the screen went green and keep trilling meaning that something covered the sensor. but when removing my finger from the sensor the screen kept trilling and stayed green. so i knew i had a problem with my sensor.
i send it a third time with the info to check the sensor (it came so far that i had to tell the repair service what to do). the device came back, a part was repaired and a software update. but now the day after the problem came back and even worse.
i'm now using a backup device and when i charge my note 3 a whole night and the day after it's just in standby mode. at the end of the day around 7-8 PM the battery is at 3-4%.
i mailed and called samsung but they want me to send it for a fourth time to a different repair service for a second opinion and then they will decide what to do next.
are there other people who experience the same problems?
i'm a huge samsung fan because i got the samsung galaxy camera, note 3, gear but i'm getting very angry with them.
in atach my battery stats
nielsvg said:
hello,
i've got a samsung galaxy note 3 N9005 and have a serious problem. i use my phone with the original cover and the original s view wireless cover.
in february i noticed that when opening my wireless cover the screen wouldnt turn on. serveral days later the problem was so bad that when i got screen on after 5 minutes and maybe the possibility to answer a call the screen wouldnt turn on after the call. screen remained black. i had to pull the battery out of the phone and then restart it. in one after noon of work i had to do this everytime i wanted to make or receive a call and up to 15 times. although the screen is not turned on it uses a huge amount of the battery.
i send my phone for repair. first time they repaired a part of it. what part i dont know and they did a software update. after 2 weeks the problems came back. i resend it to the repeair center. and when they received it the screen didnt turn on. they couldnt repair the phone because it wouldnt turn so they did a software update and send it back because they couldnt notice the fault.
then after 2 weeks the problem came back and i searched the internet and found a way to test the proximity sensor because i thougt that was the problem. i checked it by using the code *#0*# and then click sensor. and indeed there was a problem. when i covered the sensor with my finger the screen went green and keep trilling meaning that something covered the sensor. but when removing my finger from the sensor the screen kept trilling and stayed green. so i knew i had a problem with my sensor.
i send it a third time with the info to check the sensor (it came so far that i had to tell the repair service what to do). the device came back, a part was repaired and a software update. but now the day after the problem came back and even worse.
i'm now using a backup device and when i charge my note 3 a whole night and the day after it's just in standby mode. at the end of the day around 7-8 PM the battery is at 3-4%.
i mailed and called samsung but they want me to send it for a fourth time to a different repair service for a second opinion and then they will decide what to do next.
are there other people who experience the same problems?
i'm a huge samsung fan because i got the samsung galaxy camera, note 3, gear but i'm getting very angry with them.
in atach my battery stats
Click to expand...
Click to collapse
Your motherboard needs a replacement. Lazy technicians are just wiping and reflashing software. Shoot samsung a mail in your region and tell them the amount you invested to buy a fone has gone to crap. Be firm and explain them the things in detail. By now a layman should know your proximity sensor is kaput (common problem with samsung devices., had the same issue with my sii, s4 )
Mate, the rule of warranty, at least in Oz, is 3 times and it is REPLACED.... No more repairs, you get a new item...
As this has been sent back 3 times I'd stipulate this, it needs replacement, not fixing otherwise you get consumer affaira, or relevant agency, in on the action.......
ultramag69 said:
Mate, the rule of warranty, at least in Oz, is 3 times and it is REPLACED.... No more repairs, you get a new item...
As this has been sent back 3 times I'd stipulate this, it needs replacement, not fixing otherwise you get consumer affaira, or relevant agency, in on the action.......
Click to expand...
Click to collapse
yeah i'm gonna resend my device but i find it strange that this is not a known problem?
nielsvg said:
hello,
i've got a samsung galaxy note 3 N9005 and have a serious problem. i use my phone with the original cover and the original s view wireless cover.
in february i noticed that when opening my wireless cover the screen wouldnt turn on. serveral days later the problem was so bad that when i got screen on after 5 minutes and maybe the possibility to answer a call the screen wouldnt turn on after the call. screen remained black. i had to pull the battery out of the phone and then restart it. in one after noon of work i had to do this everytime i wanted to make or receive a call and up to 15 times. although the screen is not turned on it uses a huge amount of the battery.
i send my phone for repair. first time they repaired a part of it. what part i dont know and they did a software update. after 2 weeks the problems came back. i resend it to the repeair center. and when they received it the screen didnt turn on. they couldnt repair the phone because it wouldnt turn so they did a software update and send it back because they couldnt notice the fault.
then after 2 weeks the problem came back and i searched the internet and found a way to test the proximity sensor because i thougt that was the problem. i checked it by using the code *#0*# and then click sensor. and indeed there was a problem. when i covered the sensor with my finger the screen went green and keep trilling meaning that something covered the sensor. but when removing my finger from the sensor the screen kept trilling and stayed green. so i knew i had a problem with my sensor.
i send it a third time with the info to check the sensor (it came so far that i had to tell the repair service what to do). the device came back, a part was repaired and a software update. but now the day after the problem came back and even worse.
i'm now using a backup device and when i charge my note 3 a whole night and the day after it's just in standby mode. at the end of the day around 7-8 PM the battery is at 3-4%.
i mailed and called samsung but they want me to send it for a fourth time to a different repair service for a second opinion and then they will decide what to do next.
are there other people who experience the same problems?
i'm a huge samsung fan because i got the samsung galaxy camera, note 3, gear but i'm getting very angry with them.
in atach my battery stats
Click to expand...
Click to collapse
The "blackout" problem you are experiencing could be caused by some apps that you have installed on your phone. Perhaps you can try to remove your SD Card (if any) and do a factory reset to see whether the issue persists. I have a friend who works in a samsung service centre, and he informed me that usually the technician will first do a software reset/reflash/upgrade and they will do a check to see whether the issue reported persist. If not, nothing else will be done.
nielsvg said:
hello,
i've got a samsung galaxy note 3 N9005 and have a serious problem. i use my phone with the original cover and the original s view wireless cover.
in february i noticed that when opening my wireless cover the screen wouldnt turn on. serveral days later the problem was so bad that when i got screen on after 5 minutes and maybe the possibility to answer a call the screen wouldnt turn on after the call. screen remained black. i had to pull the battery out of the phone and then restart it. in one after noon of work i had to do this everytime i wanted to make or receive a call and up to 15 times. although the screen is not turned on it uses a huge amount of the battery.
i send my phone for repair. first time they repaired a part of it. what part i dont know and they did a software update. after 2 weeks the problems came back. i resend it to the repeair center. and when they received it the screen didnt turn on. they couldnt repair the phone because it wouldnt turn so they did a software update and send it back because they couldnt notice the fault.
then after 2 weeks the problem came back and i searched the internet and found a way to test the proximity sensor because i thougt that was the problem. i checked it by using the code *#0*# and then click sensor. and indeed there was a problem. when i covered the sensor with my finger the screen went green and keep trilling meaning that something covered the sensor. but when removing my finger from the sensor the screen kept trilling and stayed green. so i knew i had a problem with my sensor.
i send it a third time with the info to check the sensor (it came so far that i had to tell the repair service what to do). the device came back, a part was repaired and a software update. but now the day after the problem came back and even worse.
i'm now using a backup device and when i charge my note 3 a whole night and the day after it's just in standby mode. at the end of the day around 7-8 PM the battery is at 3-4%.
i mailed and called samsung but they want me to send it for a fourth time to a different repair service for a second opinion and then they will decide what to do next.
are there other people who experience the same problems?
i'm a huge samsung fan because i got the samsung galaxy camera, note 3, gear but i'm getting very angry with them.
in atach my battery stats
Click to expand...
Click to collapse
Good luck with Samsung. I haven'd had anything from them that even remotely qualifies as good service. Sad.....but unfortunately true. Australia is especially crap when it comes to service.
Related
I got my nexus 5 just last month and is pretty much in the condition that it came out of the box. Don't even have too many apps downloaded yet.
My problem is that every call I make I have AT LEAST two disconnects because my cheek seems to have pushed the disconnect button. When I look at my screen after the disconnect, the screen is zoomed in and sometimes is even making another outgoing call from my speed dial list. I once had about 8 call drops in one call
I used to have a screen protector which I have pulled off, but the problem still exists during EVERY SINGLE CALL. When I put the phone on a table during a call and hover my finger over the sensor, the screen goes black right away. But when I hold it to my ear I can often see my screen blinking because its changing screens at random. I've tried holding it only on my right during the call, still happens. Only the left side, same result. Am so frustrated.
Spoke with google help several times. Did a factory reset 4 days ago. That fixed my screen freeze problem , but not the sensor problem. Since I'm in warranty, my option is to send it back to google for a replacement REFURBISHED PHONE. I can't even get my money back. Am so mad at their ****ty customer service.
Does anyone have any ideas on how to fix this, since I really don't want to exchange my brand new phone for a refurbished one.
ajvad007 said:
I got my nexus 5 just last month and is pretty much in the condition that it came out of the box. Don't even have too many apps downloaded yet.
My problem is that every call I make I have AT LEAST two disconnects because my cheek seems to have pushed the disconnect button. When I look at my screen after the disconnect, the screen is zoomed in and sometimes is even making another outgoing call from my speed dial list. I once had about 8 call drops in one call
I used to have a screen protector which I have pulled off, but the problem still exists during EVERY SINGLE CALL. When I put the phone on a table during a call and hover my finger over the sensor, the screen goes black right away. But when I hold it to my ear I can often see my screen blinking because its changing screens at random. I've tried holding it only on my right during the call, still happens. Only the left side, same result. Am so frustrated.
Spoke with google help several times. Did a factory reset 4 days ago. That fixed my screen freeze problem , but not the sensor problem. Since I'm in warranty, my option is to send it back to google for a replacement REFURBISHED PHONE. I can't even get my money back. Am so mad at their ****ty customer service.
Does anyone have any ideas on how to fix this, since I really don't want to exchange my brand new phone for a refurbished one.
Click to expand...
Click to collapse
Two options I can think of: Turn the screen off during a phone call, or hold the phone so the proximity sensor is situated where your head/face is. The sensor is pretty far to the right so it can occasionally miss your head thus turning the screen on.
I'm bumping this instead of posting a new thread. I'm having the exact same problem on Mahdi rom \ stock kernel.
This problem makes me crazy! I'm disconnecting so many calls!
Hey, any help??
Hi,
I recently replaced my cracked screen and all went well, expect that now the proximity sensor doesn't seem to work 90% of the time. When I make a phone call the screen goes off and it won't come back on when I move the phone away from my face. Either party has to hang up in order to get the screen back on. I've opened the phone up and double checked the ribbons and cables, everything seems ok.
The sensor itself appears to be fine, it's connected direct to the motherboard by the looks of things. I've wiped the phone completely just in case it was software related but that hasn't helped. Has anyone got any advice on how to fix this? I guess I could try to source a broken One S and replace the motherboard, but I don't want to spend too much on getting it working.
Any troubleshooting advice most welcome..
Cheers...
Mines been doing this since the htc repair centre had it,but its got a lot worse recently, proper random though it will work say 10% of the time.
I can't help with the sensor but I set the power button to end calls, its in the accessibility tab in settings, does make it impossible to use the key pad for options on phone calls though.
I'm not sure how this is possible, but about once or twice a day, the back button on my S6 is pressed on it's own. It has happened when the device has been on the desk, I see the soft keys light up, the device vibrates like they've been touched and the app I was on went back, all while I was not even touching the device.
It's happened mostly when I'm holding the phone but not even close to touching the buttons, and once it happened and pressed the back button about 10 times in a row while I watched it.
The phone is completely undamaged, perfect condition, never touched water, not dirty at all, buttons are 100% clean. Happens while it's charging or on battery.
Has anyone else experienced this?
(My device was repaired by Samsung for a different issue, motherboard replaced, this only started happening after the repair)
i have, started like yours random. then it started happening more and more so when i was at the store waiting for someone i decided to factory reset ( factory reset twice while at the store) but it got worse. couldn't even get passed initial setup the phone just kept spamming back button so i just kept going back. luckily i already ordered a replacement s6 from tmobile since i was having some other issue with the phone. sadly the replacement s6 took over 7 days to get here. shipped through UPS and got to hawaii then for some reason UPS gave it to USPS for delivery. kinda sad that i ordered screen protectors 2 days after i ordered replacement phone and the screen protectors got here 4 days later through USPS. but other than that my NEW ( we all know its refurbished) galaxy s6 so far has no issues. even the no audio on calls is fixed.
also if you are going to order a replacement, be sure to let them know you have a GALAXY S6 and the date it was released. i say this because the 2 tmobile reps i talked to kept asking questions they say it was for them to determine if my galaxy s6 that was what 2 almost 3 months old at the time was still under warranty
My s6 was showing the same issue with the stuck back button.
It started randomly but than it went crazy and stuck. I wasn't even able to use it.
But 1 factory reset fixed it.
But yesterday the random stuck back button started again when the phone was on my desk and it was really hot (weather was hot as well as the phone). I turned it off for a while and apparently the issue stopped.
I'm not sure it's temperature, firmware, whatever related but I really don't want to factory reset it again.
No solution here, but it is happening to me as well
Solved
Hi i had the same problem aswell , i bought samsung s6 in Pakistan, after the update the back button kept pressing ghostly, i went to local samsung repair shop and the assistant reset something from the setting and then it was fine, i even asked him what you did and how you did? but he said it is secret lol very stupid. i could have post the solution if i know it, but i think it is very easy and something to do with setting. i am sure it is not hard/soft reset. i will post this on other forums to help other people.
thanks
having this problem with my phone too, i cant even get it to stay on the settings screen long enough to back up my stuff
edit: well i think i solved it. i tried clearing the cache, didnt work. then i did a hard reset, didnt work. then i went back and cleared the cache and did a hard reset at the same time and it seems to have worked.
+1 same problem. It happens mainly when the phone is on the move. Funny thing it happened 3-4 times while taking the metro (go figure) with the data on. Usually when I turn off the data, it reduces the amount of back press.
Normal reset doesn't solve the problem. It stops after a while, probably when the phone cools down. I can't seem to reproduce it, but I believe it has something to do with the data on.
I don't really want to factory reset so I'm going to write to samsung directly as the phone is brand new.
i am having same issue too.
---------- Post added at 09:20 PM ---------- Previous post was at 09:16 PM ----------
Did anyone try loading a custom rom and got it fixed ?
I've had that issue with my first one. Took it back ASAP as it was DOA. Got a brand new one 3 days later as they didn't have any in stock. This one doesn't have any problems. Don't worry to mutch about it. Get it exchanged.
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
I have the exact same problem...did anyone contact the manufacturer and got a response on the matter?
I believe it may be an app setting messing with the system settings. My device did it once and wouldnt allow me to use my device. After factory reset it made it worse so i used twrp and wiped everything but my modem and flashed my stock firmware and it stopped and hasnt done it since
Sent from my SM-G925P using Tapatalk
faiding said:
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
Click to expand...
Click to collapse
Hum that's interesting, thanks for your precious input on this.
I did contact Samsung who asked me to do a factory reset. It didn't change anything.
They redirected me to a Samsung office in Paris, not for repair but for a deeper factory reset... (not sure what they are talking about), but I haven't been there since due to lack of time.
However, I didn't experience the problem since the last update FXXU3QOKN so I'm keeping an eye on it.
Following "faiding's" comment, I'll probably pay them a visit for a replacement.
working "workaround"
workaround:
lower the speaker volume to ~75% in all settings (Media, ringtone, system, notifications, etc...)
Whats going on? why is it working?
some posts ago someone (user called "faiding") mentioned something about EMC leak, or at least he meant to, by mentioning a faulty insulation.
with that in mind i did some testing and found out that the closes radiating component it the speaker... and once you lower its emissions even thought the faulty insulation, the EMC leak is sufficiently low and the 'capacity short' is avoided.
Note: depending on how 'faulty' is your insulation (it varies from one phone to another depending on production line assembly) lower the volume until the issue stops accruing.
not full-proof but working
What worked for me is turn power saving on
possible fix
might be a coincidence, but this worked for me:
(I am a new user so i cant post a link but here is what you should do)
1. enter YOUTUBE
2. find this video: "Samsung Galaxy S6 Touch Screen Sensitivity Fix"
worked like magic for me
Repair tech
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
dslayer83 said:
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
Click to expand...
Click to collapse
Hi dslayer83,
I've the same problem with my S6
Could you solved the problem replacing the charging port?
It would be very important to me knowing how to repair the phone because I buyed it abroad. In my country Samsung does not cover warranty.
Up with this thread!
I had an S6 since January.. initially the problem was very random, maybe 1 or 2 times per day, sometimes would go crazy for a while
Then i had some time with no defect at all (a couple of weeks?) without doing nothing
This past week, the phone was feeling like the MENU button (what menu as in this phone there isn't any?) and that was very weird!
Today, it simply went completely crazy, and now is completely unusable... i can't actually swtich it off as the back key is pressed so quickly i don't have the chance of doing nothing!
EDIT: Managed to reboot and wipe cache... now it is useable, but still hits the button from time to time
Update... went unuseable again today.... factory resetting now...
If it works, shall we suspect is something software related?
Update: Not working... it started giving the phantom touches just after the factory reset then suddenly stopped
Worked fine for few hours, then started craza again
Now i have done a wipe and factory reset again, and still unuseable
Hi everybody.
I’ve had this phone for 10 months now and it’s been great. Yesterday, when i was trying to make a call, it was telling me that i am too close to the screen. I understood that the proximity sensor was acting funny, but I didn’t had time to look into it, because it was not covered by anything and it was in good light. This morning it was a short white flash when I unlocked it or when I was turning the screen off. It worked great all day after that. Then this evening i was using the phone and all of the sudden the screen started to flash white, then it would turn off fast and back on all white. It did that for 4-5 times, then it went in the state you see in the clip below. At one tine, it turned on like nothing happened for 3-4 seconds.
If i plug the charger in, it reacts normal. It's making the charging sound and it vibrates. Seems to be alive in the background, even though it's not displaying anything.
Does it have anything to do with the proximity sensor? Is it the ribbon cable connecting the display to the motherboard faulty? Should i just order a new display assembly?
Interesting, the next day seems to behave a bit different. I had remote erased it, i didn't want any of my personal data to remain on it.
I have found out that if the brightness level is low, i takes a few seconds until it starts blinking. If the brightness is high, then it does that straight away.
Ok, i will post a follow up for anyone else having the same problem. Now i can see that the display is damaged on the top left corner, the pixels are staying lit up bright. Now i can use it on low brightness for longer periods of time without flickering.
I have ordered a replacement screen assembly and i'm still waiting for it, as i don't have the phone under warranty. Looking forward to getting it fixed.
I have also ordered a replacement screen and will replace it when the shipment arrived. Have you found a repair manual for the screen replacement?
I have already removed the back cover of my phone and it seems it will not be so difficult. But it would be better to follow a manual.
CrisGSM said:
Hi everybody.
Does it have anything to do with the proximity sensor? Is it the ribbon cable connecting the display to the motherboard faulty? Should i just order a new display assembly?
Click to expand...
Click to collapse
I read this post now, I've got this kinda of broblem a month ago, but this happened only when the phone temperature became hot, I mean over 40°C, after a factory reset everything became normal, I no longer got high temperature and this problem don't appear, so at least in my phone it wasn't a hardware problem.
https://u.pcloud.link/publink/show?code=XZlcytkZWeh5RbqPt7fWqlxP3mT0LSb7b3oy
Hey guys I had the exact same problem. I sent my phone back in for repair and this is what I got
We have completed the necessary evaluation and repairs. We have also updated your device to the most current software.
We are in the process of shipping your device back. Typically, you should receive your device within two to three business days.
Repair Info: Display Failure(LCD Crack) (Functional), Display Failure(LCD Screen Bla (Functional), Display Failure(Others) (Functional)
Tracking number: 3939 9990 3569
If you have any additional questions, please DO NOT respond to this email. You may call us at 1-877-817-1759.
My advice is if the phone is under warranty send it in. Seeing this makes me wonder if it's a widespread hardware issue
I have received the replacement display and i have done the repair myself. All is fine, the phone is working good now.
CrisGSM said:
I have received the replacement display and i have done the repair myself. All is fine, the phone is working good now.
Click to expand...
Click to collapse
How was the teardown ? I can't find any videos on it. The axon 7 was a pain for me because the aluminum case was a pain to take off around the corners and got damaged a bit. Hopefully removing the back of the axon 10 is a little easier . Thanks for any info
Hi All
Has anyone had any issues with a black screen?
Everything else works like incoming calls and notifications but the screen it totally black!
Woke up early hours last night and noticed no AOD so tried to turn my phone on but the screen was just dead. Tried the volume and power button but still no joy
Power it down completely then plug in the charger.
If nothing shows on the screen it sounds like you lost some significant hardware... maybe just a connector.
toddyc said:
Hi All
Has anyone had any issues with a black screen?
Everything else works like incoming calls and notifications but the screen it totally black!
Woke up early hours last night and noticed no AOD so tried to turn my phone on but the screen was just dead. Tried the volume and power button but still no joy
Click to expand...
Click to collapse
Same happened to my SM-N9860 unit when I woke up today. I about to unlock and the display suddenly went black screen. Did everything but no luck. I am also sure it's the display that's f***d up. The phone is still working - I can still access it in Dex and Link to Windows. This is my second Samsung phone with f**d up display for unknown reason. This is crap Samsung. Not expecting for this from an expensive flagship smartphone. I swear this is the last.
toddyc said:
Hi All
Has anyone had any issues with a black screen?
Everything else works like incoming calls and notifications but the screen it totally black!
Woke up early hours last night and noticed no AOD so tried to turn my phone on but the screen was just dead. Tried the volume and power button but still no joy
Click to expand...
Click to collapse
By the way, how did you fix your phone?
I tried searching it on the net, seems a number of Note 20 ultra units are experiencing the same.
https://us.community.samsung.com/t5/Note20/Note-20-Ultra-Black-Screen-Phone-no-display/td-p/1437825
Seems that display replacement is the only fix.
tribalfs said:
By the way, how did you fix your phone?
I tried searching it on the net, seems a number of Note 20 ultra units are experiencing the same.
https://us.community.samsung.com/t5/Note20/Note-20-Ultra-Black-Screen-Phone-no-display/td-p/1437825
Seems that display replacement is the only fix.
Click to expand...
Click to collapse
Poor parts QC.
Samsung will substitute components and smaller chipsets in the middle of a production run. This can lead to unpredictable behavior especially after firmware updates... or outright failures like this.
Not reassuring especially with a flagship phone.
blackhawk said:
Poor parts QC.
Samsung will substitute components and smaller chipsets in the middle of a production run. This can lead to unpredictable behavior especially after firmware updates... or outright failures like this.
Not reassuring especially with a flagship phone.
Click to expand...
Click to collapse
Yeah. Very disappointing.
I can't believe it but my screen unexpectedly revives itself after a day.
tribalfs said:
I can't believe it but my screen unexpectedly revives itself after a day.
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Time will tell. Intermittents are the hardest hardware failures to troubleshoot...
blackhawk said:
Time will tell. Intermittents are the hardest hardware failures to troubleshoot...
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Agree. But I am happy that it's working fine now and I hope it will not recur.
tribalfs said:
I can't believe it but my screen unexpectedly revives itself after a day.
Click to expand...
Click to collapse
hi im facing exact same thing in my N986 B Galaxy Note 20 Ultra. I had 10 percent battery left. i had put phone on charge and saw after 20 minutes and tghe screen was black.
Now its blackscreen can connect with tv via hdmi dex mode
but phone restarts after 10 minutes.
the touch seems fine as mouse function works phone is on but no display
can you tell exactly what you did when your phone revieved after one day
did u keep it on. charge all tiime tried reset or removed charging
or nothing and tried after 1 day
Edit After 24 hours of tapping slappingrebooting installing stock firmware. my display came back alive.
last thing was i was using phone in dex mode and trying to open close camera app rapidly by direct touch on screen. i dont know what worked but it saved my 300 dollars of screen replacement
I have exactly the same issue.
I was typing on whatsapp when suddenly screen get black. It was on friday morning. Notifications were ok, voice commands too. Touchscreen ok, I could use it normally when using my TV as screen with HDMI cable or with my notebook, when connected to windows or even Dex.
One day earlier I had an issue with the new magisk update. I freeze magisk manager wich was force closing but later, I managed to reinstall with dex and was working fine. Not sure if it's related.
I already flashed fresh stock Android R rom, wich I thought would solve any issues related to magisk or any other software issue.
24h after flash stock rom and keep force rebooting and taping, and my display is still dead.
Tried to tap, slap, shake (I can her some noise next to camera module when shaking, is it normal? I took off S-pen and microsd tray to see if it was the cause, but the noise still persists). No damage, water, or anything else. Only 2 months of use.
Display is still dead.
I'm draining battery now with some apps that also vibrate phone, to see what happens when full drained.
I live in Manaus/Brazil and repair centers are not working until March 23 because of Sars-CoV2. And my knox is tripped. It would cost a lot If I have to replace display or even the phone, since they probably will say it's no longer covered by warranty.
Any tips are welcome.
Thanks in advance.
Hope I have that lucky as well.
It happened to me again today. Surprisingly, a strong knock at center of the screen revived it again.
tribalfs said:
It happened to me again today. Surprisingly, a strong knock at center of the screen revives it again.
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Hardware failure. May be a loose connection, cracked solder joint, trace failure on the mobo, or a bad component.
Intermittents are the hardest problems to find...
blackhawk said:
Hardware failure. May be a loose connection, cracked solder joint, trace failure on the mobo, or a bad component.
Intermittents are the hardest problems to find...
Click to expand...
Click to collapse
Yes, obviously. Samsung already replacing displays of those who are having this issue.
tribalfs said:
Yes, obviously. Samsung already replacing displays of those who are having this issue.
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Not good if there's a recall... crap QC is getting to be a bad Samsung habit.
Those of you with BSOD issues: Did you have intermittent wifi connectivity issues as well? My N20U had the 'connected to wifi AP but no internet' for the last month. Then today after unplugging the OEM charger, checking charge level, never picking the phone up from the desk, and returning to it 30 minutes later the BSOD had hit. No amount of hard restarts or waiting fixed it and it had to get shipped back. Just wondering if there is any correlation between the wifi issue and the screen going out, and if people should start sending their note in ASAP if the wifi problem occurs before the screen goes?
hello
i had the same problem (didn't have any Wifi issues before)
and after the screen went black for 2 day , it came back and worked for a few hours.. then went off again and Never came back
i tried everything, resets , cables , connecting to Dex or Hdmi , updating.. but Never worked
i went to Samsung and they said screen must be replaced ( will pay for it as i am out of warranty)
can you tell me what have you done or if anything worked for you?
My screen went black after a screen replacement. Only the front glass was broken not the digitizer or actual screen. From what I can tell it's not just the screen that's dead, it's the digitizer too. The S-Pen board underneath it all isn't even registering. When I plug it in the computer doesn't see it so Dex won't connect and there is no signal for HDMI to work. Had the USB port replaced just to be sure it wasn't a bad port.
It's like some one took the graphics card out of a computer and took the touch screen monitor. The phone still gets signal. It connected to my smart Fossil watch and I could answer calls and texts.
But the phone is 9 months old. And from what I've heard from parts distributors it's not the screen that's the issue. So now I have a new motherboard. Now I have to figure out how to program it....