How to retrieve files from a phone with a broken screen - General Questions and Answers

Hello! I used to be using a Samsung Galaxy J3 (2016), but it's screen got wrecked got wrecked in a tumble. The screen under the protective glass itself had a crack, so 2 thirds of the display were black and unresponsive. It was stupid of me to not act fast because, after a few days when I got a new one, the screen was completely black. The phone still works, I get notifications and I can connect it to my laptop for file transfer, but since I can't punch in my password, I can't access the files. I have been searching for a while, and I want to know if there is a quick way I can transfer the data on my old phone to either my PC or my new phone (Samsung Galaxy A5 (2017)). Thank you!

MemeLord23 said:
Hello! I used to be using a Samsung Galaxy J3 (2016), but it's screen got wrecked got wrecked in a tumble. The screen under the protective glass itself had a crack, so 2 thirds of the display were black and unresponsive. It was stupid of me to not act fast because, after a few days when I got a new one, the screen was completely black. The phone still works, I get notifications and I can connect it to my laptop for file transfer, but since I can't punch in my password, I can't access the files. I have been searching for a while, and I want to know if there is a quick way I can transfer the data on my old phone to either my PC or my new phone (Samsung Galaxy A5 (2017)). Thank you!
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I don't have this device nor have been in this specific situation but, the following threads should hopefully be helpful for your situation.
https://forum.xda-developers.com/showthread.php?t=2786395
https://forum.xda-developers.com/showthread.php?t=3628623
Good Luck!
~~~~~~~~~~~~~~~
I DO NOT PROVIDE SUPPORT VIA PM UNLESS ASKED/REQUESTED BY MYSELF.
PLEASE KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE

MemeLord23 said:
Hello! I used to be using a Samsung Galaxy J3 (2016), but it's screen got wrecked got wrecked in a tumble. The screen under the protective glass itself had a crack, so 2 thirds of the display were black and unresponsive. It was stupid of me to not act fast because, after a few days when I got a new one, the screen was completely black. The phone still works, I get notifications and I can connect it to my laptop for file transfer, but since I can't punch in my password, I can't access the files. I have been searching for a while, and I want to know if there is a quick way I can transfer the data on my old phone to either my PC or my new phone (Samsung Galaxy A5 (2017)). Thank you!
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Click to collapse
Try seeing if you can access it through Samsung PC Stoftware:
Samsung Kies(all versions) & Smart Switch:
(copy and paste in web URL)
https://www.samsung.com/us/support/owners/app/smart-switch

Allaboutthemoney said:
Try seeing if you can access it through Samsung PC Stoftware:
Samsung Kies(all versions) & Smart Switch:
(copy and paste in web URL)
I tried both. Samsung Kies said my device is unsupported and redirected me to Smart Switch, which I tried as well, and will not work because my device is locked. Since the screen is black and unresponsive, I can't find a way to unlock it.
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Does it support fingerprint unlocking?

Yes.. I agree.. The Pure app can help.

James_Watson said:
Does it support fingerprint unlocking?
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Click to collapse
Nope, I can only use passcode.

Ibuprophen said:
I don't have this device nor have been in this specific situation but, the following threads should hopefully be helpful for your situation.
Good Luck!
~~~~~~~~~~~~~~~
I DO NOT PROVIDE SUPPORT VIA PM UNLESS ASKED/REQUESTED BY MYSELF.
PLEASE KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
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Click to collapse
Hi, I tried both of these links, but for some reason, my phone is not recognized by abd. I can't confirm that it's in recovery mode, but I tried over 5 times, and it is not recognized.

Related

LCD Broken, Need to issue commands to device to access internal memory GN2

Hey guys. SO, I recently dropped my Note II. The screen shattered, but was entirely responsive to touch input and functioned normally (besides shards of glass splintering into my fingers heh) I kept telling myself I would get it fixed "soon" and before I did, it dropped again. This time the screen was not displaying properly and no longer responded to touch except on the notification bar. I pulled the battery and restarted the phone. The screen is no longer lighting up or displaying anything but the phone still boots up as I can hear the startup sounds and flood of incoming text messages.
I previously rooted my phone, left the stock rom on....
Now my intent is to adb into the phone via laptop and usb. and making a "clockwork recovery style image" and then hopefully use an emulator to run the image to extract my data from it. Looking for any guidance or suggestions to get my data back from the device.
If not possible even a backup on the internal drive would be wonderful. Would I be able to make an image of this device and then flash it onto another note 2 to access my saved information?
xFilthyxJesusx said:
Hey guys. SO, I recently dropped my Note II. The screen shattered, but was entirely responsive to touch input and functioned normally (besides shards of glass splintering into my fingers heh) I kept telling myself I would get it fixed "soon" and before I did, it dropped again. This time the screen was not displaying properly and no longer responded to touch except on the notification bar. I pulled the battery and restarted the phone. The screen is no longer lighting up or displaying anything but the phone still boots up as I can hear the startup sounds and flood of incoming text messages.
I previously rooted my phone, left the stock rom on....
Now my intent is to adb into the phone via laptop and USB. and making a "clockwork recovery style image" and then hopefully use an emulator to run the image to extract my data from it. Looking for any guidance or suggestions to get my data back from the device.
If not possible even a backup on the internal drive would be wonderful. Would I be able to make an image of this device and then flash it onto another note 2 to access my saved information?
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looks like you broke your digitizer (second time you dropped it), you could just replace the entire lcd and screen instead of a new note, not too hard just be careful you don't break anything in it, that can be big bill thought. did a quick search and on eBay looks around $190 and up... which is redonkulous. i think you could cook your own ROM and get all your data back by doing a adb/system/pull if you wanted a new note 2.
Trozzul said:
looks like you broke your digitizer (second time you dropped it), you could just replace the entire lcd and screen instead of a new note, not too hard just be careful you don't break anything in it, that can be big bill thought. did a quick search and on eBay looks around $190 and up... which is redonkulous. i think you could cook your own ROM and get all your data back by doing a adb/system/pull if you wanted a new note 2.
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Yes I wanted to replace the broken digitized rather than buy a second note. I was going to use a friends Note II, if I can pull all of the data off. You say adb/system/pull, or do you mean pull the system folder using adb? If you are aware of one would you link me a guide on adb? It's been some while since using the commands. Thank you for your reply.
xFilthyxJesusx said:
Yes I wanted to replace the broken digitized rather than buy a second note. I was going to use a friends Note II, if I can pull all of the data off. You say adb/system/pull, or do you mean pull the system folder using adb? If you are aware of one would you link me a guide on adb? It's been some while since using the commands. Thank you for your reply.
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its been awful while since i used adb i wouldn't remember i would try to look it up .

Dropped S4 Screen Cracked & No Display

Dropped my S4 :crying: Its slightly physically damaged at the top, screen has a hairline crack (beneath the glass top) & not displaying anything apart from some few greenish lines just at the top left corner. Phone is powering up in fact my post was to going to be a question because when I plug it into the PC it appears as normal but Kies wouldn't let me access because its locked BUT managed to (remote) unlock using Cerberus. So now I'll shamelessly plug-it & say its worth the 2.99€ asking price. Managed to backup all my stuff now to take it to a Samsung Customer Care/Repair Centre.
Which brings me to my other question. Can this be repaired under warranty? The phone fell from a fairly short distance & has a S-View Case.
hp7909 said:
Dropped my S4 :crying: Its slightly physically damaged at the top, screen has a hairline crack (beneath the glass top) & not displaying anything apart from some few greenish lines just at the top left corner. Phone is powering up in fact my post was to going to be a question because when I plug it into the PC it appears as normal but Kies wouldn't let me access because its locked BUT managed to (remote) unlock using Cerberus. So now I'll shamelessly plug-it & say its worth the 2.99€ asking price. Managed to backup all my stuff now to take it to a Samsung Customer Care/Repair Centre.
Which brings me to my other question. Can this be repaired under warranty? The phone fell from a fairly short distance & has a S-View Case.
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Unfortunately No unless your with Asurion your going to have to pay full price for a new phone. Even if your insured with Asurion you still have to pay a deductible. Check with your carrier if your paying for insurance. If not you can always buy a Digitizer on eBay or Amazon and replace it yourself its a little cheaper. Sorry you broke your phone that always sucks
Sent from my GT-I9505G using Tapatalk 2
Thats not part of the warranty not unless you have extended/accidental warranty which you bought seperately..
hp7909 said:
Phone is powering up in fact my post was to going to be a question because when I plug it into the PC it appears as normal but Kies wouldn't let me access because its locked BUT managed to (remote) unlock using Cerberus. So now I'll shamelessly plug-it & say its worth the 2.99€ asking price. Managed to backup all my stuff now to take it to a Samsung Customer Care/Repair Centre.
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Can you please go into more detail on what you did to get into your phone to back the files up?
My screen isnt displaying anything. USB debugging is off. Screen has a pattern lock on it.
I tried ADB but its not detecting my device at all.
Thank you.
What does samsung's warranty actually cover on the s4. Be interesting to know.
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BradSCJB said:
Can you please go into more detail on what you did to get into your phone to back the files up?
My screen isnt displaying anything. USB debugging is off. Screen has a pattern lock on it.
I tried ADB but its not detecting my device at all.
Thank you.
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hp7909 bought Cerberus. Its an anti theft app that does a few things more... Worth the few $$ to buy as it is good. Not sure if will help once you have a locked phone as it does require some setup from the handset itself....
BradSCJB said:
Can you please go into more detail on what you did to get into your phone to back the files up?
My screen isnt displaying anything. USB debugging is off. Screen has a pattern lock on it.
I tried ADB but its not detecting my device at all.
Thank you.
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Click to collapse
As mentioned, I have Cerberus anti-theft app installed & the device is fully rooted. I use a pattern lock on my S4 therefore when I plugged into the PC, Windows would not display the files nor Kies saying that I need to unlock the device first. With Cerberus, through their web interface & with the S4 powered ON & with net (3G or WiFi) access I was able to send an Unlock command. Subsequently the device popped up/open in Windows & Kies allowing me to backup & copy files off it.
Just an update: Took the device to the Samsung Customer Centre here & they do offer Accidental Damage Cover for the S4 but only for phones bought in the region & not an 'import' like mine... So much for being an early adopter :crying: Replacement of the screen will cost close to (approx.) US $300 including labour, etc but they only have the white ones at the moment

S7 non responsive screen but leds and charges ok

Hi I have just bought an s7 which turned out to be a Korean G930L but I cant get any response out if it apart from the 2 bottom leds and and the blue one. No response from trying to get into recovery or download mode, basically a black screen though it does vibrate on what i think is start up. It is found by pc and Odin and charges ok, I can tell as I can see properties on pc. But no other response. Is it possible that the previous owner tried to root it using non korean rom or TWRP? Any advice on how to fix either getting TWRP on or screen to light up. I am sorry for being so vague I have pulled it apart and checked all of the connections, screen, motherboard etc but nothing. Odin sees the phone but I am not sure if I am in Download mode so wont flash, as cant see screen.
Or chuck it out or put back on eBay.
roscored1000 said:
Hi I have just bought an s7 which turned out to be a Korean G930L but I cant get any response out if it apart from the 2 bottom leds and and the blue one. No response from trying to get into recovery or download mode, basically a black screen though it does vibrate on what i think is start up. It is found by pc and Odin and charges ok, I can tell as I can see properties on pc. But no other response. Is it possible that the previous owner tried to root it using non korean rom or TWRP? Any advice on how to fix either getting TWRP on or screen to light up. I am sorry for being so vague I have pulled it apart and checked all of the connections, screen, motherboard etc but nothing. Odin sees the phone but I am not sure if I am in Download mode so wont flash, as cant see screen.
Or chuck it out or put back on eBay.
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Your phone's display screen has a problem , sadly you have to replace the display screen. Go to the nearest samsung service center.
Thanks it isnt worth it I will just sell it on ebay. I have been able to get to some of the screens [though still black] as it talks to me in Korean and the screen is giving haptic feedback so aspects of it are alive still. I am wondering now if someone has tried to ROOT it and semi bricked it or turned off the display internally. The other night night no matter what I pushed it vibrated and answered me with the same korean statement. I am trying to get into Recovery Mode without a screen and flash it without a screen but proving frustrating, maybe samsung dealer can reflash it with needing a screen.
roscored1000 said:
Thanks it isnt worth it I will just sell it on ebay. I have been able to get to some of the screens [though still black] as it talks to me in Korean and the screen is giving haptic feedback so aspects of it are alive still. I am wondering now if someone has tried to ROOT it and semi bricked it or turned off the display internally. The other night night no matter what I pushed it vibrated and answered me with the same korean statement. I am trying to get into Recovery Mode without a screen and flash it without a screen but proving frustrating, maybe samsung dealer can reflash it with needing a screen.
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It's not a software issue, there must be water damage or display is broken/went off for some other reason.
I had this same issue with my note 5, I was able to hear everything, touch key and notification lights were on too, that time my note 5 was accidentally dropped by me. So 99% your display is broken. Simply go to service center and get a quote, but display will cost same as used s7. Try to get after market screen.
ok thanks for the advice, i will head to them after the xmas break

Need help with s7 edge

So I recently got back into my s7 edge because my s8 plus screen broke and I had to order a new one. This is my issue:
I stopped using my s7 edge like 8 months ago because the battery got inflated and the cover came off. I bought a new battery today and replaced it myself. But when I conected my s7 to the charger it just shows a small blue message on the upper left corner "Recovery Booting" It flashes. I can get no commands to work. Ive tried them all. Hard reset, download mode, etc none work. I never did nothing risky on my device. I just used it for whatsapp, messenger, and youtube. My pc doesnt recognizes the phone and It wont power on. Not even to the samsung display logo. It doesnt even show the green battery charging animation (when the phone is off, and charging).
Really hope someone can help me. I really need to fix this ASAP cause of my work.
After some researching I think I might have a hard bricked s7 . I will buy a jig tomorrow. Hopefully that will help
Bloodnofsky said:
So I recently got back into my s7 edge.........
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I don't have this device but, your best bet is to post this question within the following Q&A thread that's specific to your device.
https://forum.xda-developers.com/showthread.php?t=3489011
Good Luck!
~~~~~~~~~~~~~~~
UNLESS asked to do so, PLEASE don't PM me regarding support. Sent using The ClaRetoX Forum App on my SM-G900V device.

Data recovery unrooted phone

My brother lost his phone on the street, at least a few cars have driven over the mobile phone. It's a "Galaxy J3 2017 SM-J330F/Dual-Sim, Galaxy J3 Pro 2017". The screen is completely gone. It seems like the phone is still able to do something, it does light up a little when turned on. There's also some activity when plugged into a charger.
The phone is unrooted, dev-mode is turned off.
My brother is concerned about his privacy, so he wasn't connected to any cloud, nor logged in with a google account. And backups ... there are none.
He desperatly wants some photo's recovered from the device.
I searched a lot on how to accomplish this, but it looks like there's no way to do this without either enable dev-mode (which isn't posible since the screen is completely gone), or root the phone (same problem).
Is there anything else I can do? Is it worth a shot to have the screen replaced?
artexanis said:
My brother lost his phone on the street, at least a few cars have driven over the mobile phone. It's a "Galaxy J3 2017 SM-J330F/Dual-Sim, Galaxy J3 Pro 2017". The screen is completely gone. It seems like the phone is still able to do something, it does light up a little when turned on. There's also some activity when plugged into a charger.
The phone is unrooted, dev-mode is turned off.
My brother is concerned about his privacy, so he wasn't connected to any cloud, nor logged in with a google account. And backups ... there are none.
He desperatly wants some photo's recovered from the device.
I searched a lot on how to accomplish this, but it looks like there's no way to do this without either enable dev-mode (which isn't posible since the screen is completely gone), or root the phone (same problem).
Is there anything else I can do? Is it worth a shot to have the screen replaced?
Click to expand...
Click to collapse
Replacing the glass/digitizer/LCD should work, you should be able to find an all in one combination that has the glass, digitizer and LCD altogether ready to put in. Then you just need to find a decent YouTube video detailing the teardown and screen replacement process for that specific model of device.
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