Database Info

[Completed] Galaxy S6 white X in the bottom right corner (Not charging)

Hello,
I am posting on behalf of my wife, She has recently got the Galaxy S6 and when she tries to charge her phone it will open up some sort of VR application and then the screen will turn black and there will be a white X in the corner and other times it will just not charge.
We've tried a friends charger who has the same phone and the problem is still present, The phone itself is only a few weeks old and she's had no other issues with it. For some strange reason I think she can charge it with the wireless charger pop fine but just not with a cable.
I did some research online and a few others have had the problem but there are not fixes that I could see.

Anyone?????

Hi,
To better assist you, please post your device model number and I will guide you to where you may find your answer.
Thank you.

[Completed] Tablet screen is white and fades into black

I bought a new tablet and the specs were great but there was a problem with it. It kept freezing every now and then. I talked to the seller and he insisted that do an upgrade which I refused to do because it causes a lot of problems. They refused to negotiate anything until I do the upgrade so I did it. Everything went well when I burnt it but once I put the sd in the tablet and the screen turned white then started fading into black around the edges until it all became black. After a while it turned off so I took the sd out and turned it on and I've heard the sound that plays whenever I turn it on but the screen was white and then black just before.
The tablet is on I'm sure of it but the screen doesn't show anything. It's not off though. I mean there's a light coming out of it. I tried the power and volume buttons but when it turns on the screen doesn't show anything.
When I connected the tablet to the computer it was normal. My previous data was deleted which means that the flashing worked I think because it looked like it was formatted. Everything is fine except for the screen.
I'm sorry for the long post but all the other solutions I found were related to dropping the phone or something and even the ones related to the firmware were different. I hope you can help me with this specific case. I can upload photos or a video if that would help.
Thanks in advance.

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How to retrieve files from a phone with a broken screen

Hello! I used to be using a Samsung Galaxy J3 (2016), but it's screen got wrecked got wrecked in a tumble. The screen under the protective glass itself had a crack, so 2 thirds of the display were black and unresponsive. It was stupid of me to not act fast because, after a few days when I got a new one, the screen was completely black. The phone still works, I get notifications and I can connect it to my laptop for file transfer, but since I can't punch in my password, I can't access the files. I have been searching for a while, and I want to know if there is a quick way I can transfer the data on my old phone to either my PC or my new phone (Samsung Galaxy A5 (2017)). Thank you!

MemeLord23 said:
Hello! I used to be using a Samsung Galaxy J3 (2016), but it's screen got wrecked got wrecked in a tumble. The screen under the protective glass itself had a crack, so 2 thirds of the display were black and unresponsive. It was stupid of me to not act fast because, after a few days when I got a new one, the screen was completely black. The phone still works, I get notifications and I can connect it to my laptop for file transfer, but since I can't punch in my password, I can't access the files. I have been searching for a while, and I want to know if there is a quick way I can transfer the data on my old phone to either my PC or my new phone (Samsung Galaxy A5 (2017)). Thank you!
Click to expand...
Click to collapse
I don't have this device nor have been in this specific situation but, the following threads should hopefully be helpful for your situation.
https://forum.xda-developers.com/showthread.php?t=2786395
https://forum.xda-developers.com/showthread.php?t=3628623
Good Luck!
~~~~~~~~~~~~~~~
I DO NOT PROVIDE SUPPORT VIA PM UNLESS ASKED/REQUESTED BY MYSELF.
PLEASE KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE

MemeLord23 said:
Hello! I used to be using a Samsung Galaxy J3 (2016), but it's screen got wrecked got wrecked in a tumble. The screen under the protective glass itself had a crack, so 2 thirds of the display were black and unresponsive. It was stupid of me to not act fast because, after a few days when I got a new one, the screen was completely black. The phone still works, I get notifications and I can connect it to my laptop for file transfer, but since I can't punch in my password, I can't access the files. I have been searching for a while, and I want to know if there is a quick way I can transfer the data on my old phone to either my PC or my new phone (Samsung Galaxy A5 (2017)). Thank you!
Click to expand...
Click to collapse
Try seeing if you can access it through Samsung PC Stoftware:
Samsung Kies(all versions) & Smart Switch:
(copy and paste in web URL)
https://www.samsung.com/us/support/owners/app/smart-switch

Allaboutthemoney said:
Try seeing if you can access it through Samsung PC Stoftware:
Samsung Kies(all versions) & Smart Switch:
(copy and paste in web URL)
I tried both. Samsung Kies said my device is unsupported and redirected me to Smart Switch, which I tried as well, and will not work because my device is locked. Since the screen is black and unresponsive, I can't find a way to unlock it.
Click to expand...
Click to collapse

Does it support fingerprint unlocking?

Yes.. I agree.. The Pure app can help.

James_Watson said:
Does it support fingerprint unlocking?
Click to expand...
Click to collapse
Nope, I can only use passcode.

Ibuprophen said:
I don't have this device nor have been in this specific situation but, the following threads should hopefully be helpful for your situation.
Good Luck!
~~~~~~~~~~~~~~~
I DO NOT PROVIDE SUPPORT VIA PM UNLESS ASKED/REQUESTED BY MYSELF.
PLEASE KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Click to expand...
Click to collapse
Hi, I tried both of these links, but for some reason, my phone is not recognized by abd. I can't confirm that it's in recovery mode, but I tried over 5 times, and it is not recognized.

S7 non responsive screen but leds and charges ok

Hi I have just bought an s7 which turned out to be a Korean G930L but I cant get any response out if it apart from the 2 bottom leds and and the blue one. No response from trying to get into recovery or download mode, basically a black screen though it does vibrate on what i think is start up. It is found by pc and Odin and charges ok, I can tell as I can see properties on pc. But no other response. Is it possible that the previous owner tried to root it using non korean rom or TWRP? Any advice on how to fix either getting TWRP on or screen to light up. I am sorry for being so vague I have pulled it apart and checked all of the connections, screen, motherboard etc but nothing. Odin sees the phone but I am not sure if I am in Download mode so wont flash, as cant see screen.
Or chuck it out or put back on eBay.

roscored1000 said:
Hi I have just bought an s7 which turned out to be a Korean G930L but I cant get any response out if it apart from the 2 bottom leds and and the blue one. No response from trying to get into recovery or download mode, basically a black screen though it does vibrate on what i think is start up. It is found by pc and Odin and charges ok, I can tell as I can see properties on pc. But no other response. Is it possible that the previous owner tried to root it using non korean rom or TWRP? Any advice on how to fix either getting TWRP on or screen to light up. I am sorry for being so vague I have pulled it apart and checked all of the connections, screen, motherboard etc but nothing. Odin sees the phone but I am not sure if I am in Download mode so wont flash, as cant see screen.
Or chuck it out or put back on eBay.
Click to expand...
Click to collapse
Your phone's display screen has a problem , sadly you have to replace the display screen. Go to the nearest samsung service center.

Thanks it isnt worth it I will just sell it on ebay. I have been able to get to some of the screens [though still black] as it talks to me in Korean and the screen is giving haptic feedback so aspects of it are alive still. I am wondering now if someone has tried to ROOT it and semi bricked it or turned off the display internally. The other night night no matter what I pushed it vibrated and answered me with the same korean statement. I am trying to get into Recovery Mode without a screen and flash it without a screen but proving frustrating, maybe samsung dealer can reflash it with needing a screen.

roscored1000 said:
Thanks it isnt worth it I will just sell it on ebay. I have been able to get to some of the screens [though still black] as it talks to me in Korean and the screen is giving haptic feedback so aspects of it are alive still. I am wondering now if someone has tried to ROOT it and semi bricked it or turned off the display internally. The other night night no matter what I pushed it vibrated and answered me with the same korean statement. I am trying to get into Recovery Mode without a screen and flash it without a screen but proving frustrating, maybe samsung dealer can reflash it with needing a screen.
Click to expand...
Click to collapse
It's not a software issue, there must be water damage or display is broken/went off for some other reason.
I had this same issue with my note 5, I was able to hear everything, touch key and notification lights were on too, that time my note 5 was accidentally dropped by me. So 99% your display is broken. Simply go to service center and get a quote, but display will cost same as used s7. Try to get after market screen.

ok thanks for the advice, i will head to them after the xmas break

Froze and then won't boot. Is it dead? :(

Hey guys.
I was browsing the web using Chrome on my Galaxy S6, until it suddenly completely froze, a few seconds later white LED went on while the display was on on the frozen, halfway loaded Chrome page. I did soft reset (volume down + power button), the screen went black with only the white LED being on. Upon retrying sometimes it would display the Samsung logo (static, not animating and not progressing) and would be stuck there. I allowed the battery to die, plugged it in and I had a fully functional charging animation. After it reached 20% I tried to turn it on but now nothing is happening at all - just black screen, LED is off no matter what. I tried power + volume up + menu and nothing is happening, just black screen. Charging does nothing now, and when I plug it into my PC the PC does nothing (as if nothing was connected, not even unknown device).
Is there anything at all that I can do? What could this be?
Additional info:
It's the international version, running it's official software, I never tinkered with it in any way. I have no idea what is the bootloader status but it was not altered from factory (it came from Orange Europe).
I replaced the battery last year at an official Samsung service center and never had any prior problems.
I would really appreciate your help, guys, as I have no idea whether the phone's time has come and there's nothing I can do (and should go and purchase an S7 or something), or if there's anything that I can still try, or maybe it's some trivial problem?

szymon247 said:
Hey guys.
I was browsing the web using Chrome on my Galaxy S6, until it suddenly completely froze, a few seconds later white LED went on while the display was on on the frozen, halfway loaded Chrome page. I did soft reset (volume down + power button), the screen went black with only the white LED being on. Upon retrying sometimes it would display the Samsung logo (static, not animating and not progressing) and would be stuck there. I allowed the battery to die, plugged it in and I had a fully functional charging animation. After it reached 20% I tried to turn it on but now nothing is happening at all - just black screen, LED is off no matter what. I tried power + volume up + menu and nothing is happening, just black screen. Charging does nothing now, and when I plug it into my PC the PC does nothing (as if nothing was connected, not even unknown device).
Is there anything at all that I can do? What could this be?
Additional info:
It's the international version, running it's official software, I never tinkered with it in any way. I have no idea what is the bootloader status but it was not altered from factory (it came from Orange Europe).
I replaced the battery last year at an official Samsung service center and never had any prior problems.
I would really appreciate your help, guys, as I have no idea whether the phone's time has come and there's nothing I can do (and should go and purchase an S7 or something), or if there's anything that I can still try, or maybe it's some trivial problem?
Click to expand...
Click to collapse
Try disconnection and re connecting the battery. It may be a hard job but that's the only thing I can think off. If that doesn't you may have to replace the logic board
Sent from my FIG-LX1 using Tapatalk

kristof5 said:
Try disconnection and re connecting the battery. It may be a hard job but that's the only thing I can think off. If that doesn't you may have to replace the logic board
Sent from my FIG-LX1 using Tapatalk
Click to expand...
Click to collapse
Thank you. Since I'm not savvy enough in regards to opening it up and re-sealing (and don't have any of the necessary tools), I guess I'd have to do that at a service centre, and considering it might not even fix a thing, do you think it's worth risking and spending money on? My alternative is getting a used S7 for $220, and any cash I pour into fixing this one could go into the other phone instead.

szymon247 said:
Thank you. Since I'm not savvy enough in regards to opening it up and re-sealing (and don't have any of the necessary tools), I guess I'd have to do that at a service centre, and considering it might not even fix a thing, do you think it's worth risking and spending money on? My alternative is getting a used S7 for $220, and any cash I pour into fixing this one could go into the other phone instead.
Click to expand...
Click to collapse
Nope, get the S7. Samsung quoted way too much to fix my S6 as it needed a new logic board. They said it you may as well buy a new phone
Sent from my FIG-LX1 using Tapatalk
---------- Post added at 06:35 PM ---------- Previous post was at 06:31 PM ----------
kristof5 said:
Nope, get the S7. Samsung quoted way too much to fix my S6 as it needed a new logic board. They said it you may as well buy a new phone
Sent from my FIG-LX1 using Tapatalk
Click to expand...
Click to collapse
Even if you wanted to repair the s6 it would be too much work and you could risk breaking something else. I saw a guide on YouTube and you have to remove the screen assembly to get to the logic board. Older galaxy devices aren't like that and are much easier to repair
Sent from my FIG-LX1 using Tapatalk