Nailbracher, an xda member, wrote the following post for the HTC U11 dual sim model, which is the same issue I'm experiencing on the U11+.
HTC said some months ago that it would be fixed on a future upgrade. No further response from members on that thread whether it has been fixed or not. The temporary suggested fix was to use a 3rd party dialer from Google Play.
I've not raised this issue with HTC yet.
At the moment I just set up 2 as my speed dial to voicemail.
"Hello,
I have just taken delivery of an HTC U11 6GB/128GB Dual SIM (all stock / not rooted) and find I am having issues with the HTC stock dialler and Voicemail setup. Basically on the stock dial pad I do not have the voicemail icon on key "1" so I cannot press key "1" to access my voicemail. I have checked under settings for voicemail and my provider and number are set correctly . I have installed a couple of other diallers from the Google Playstore and they have the key "1" voicemail shortcut that functions and dials Voicemail correctly. I have also tried with a couple of different provider SIMS and in all cases with the HTC Stock dialler no voicemail shortcut.
Can anyone offer and advise?
Many Thanks."
See original post here.
https://forum.xda-developers.com/u11/help/htc-u11-voicemail-setup-stock-dialler-t3669492
Related
Anyone using, or planning to use, the HTC Touch Cruise on the UK T-Mobile network will very probably need to do a special setup on their device to get voicemail access working properly.
The symptom is that your callers will be able to leave you voicemail messages but you will not be able to pick them up from your phone. When you get a voicemail message you will get the notification but when you press the soft key to access voicemail it will dial the number but you will then get an error message saying "access to this number is barred" and the system will hang up on you.
If you try accessing voicemail by holding down the "1" key or by explicitly dialing the voicemail access number retrieved from the network (probably of the form "+44050<your mobile number minus the leading zero>" or ""+44068<your mobile number minus the leading zero>") you will get the same message. Dialing 222 will work but will also initiate a voicemail setup message each time and however many times you switch your phone on and off to reload the voicemail settings from the network it still won't work.
I just spent 2 days with the very helpful T-Mobile support to sort this out, ultimately getting escalated up two levels in the technical support group, until I got someone who recognised the problem.
The issue is simple to resolve. The problem is that the format of the voicemail access number that the T-Mobile UK network pushes down to the handset is incompatible with the HTC software on the Touch Cruise (and maybe other devices too). The thing the software doesn't like is the "+" at the beginning.
To fix it go to the Settings/Personal/Phone application and click the second tab ("Services"). Now select "Voice Mail and Text Messages" and click "Get Settings...". You should now see a screen with two access numbers populated, one for voicemail and the other for text messages. Both will probably start with "+44". The text message access number is OK so don't mess with that but the voicemail access number won't work with the UK network. Simply replace the "+" with "00" and click OK and then your voicemail should work as you expect.
I haven't tried accessing voicemail outside the UK so it is possible that the above might break your access when roaming and you might need to edit back the "+" when travelling. I'd be interested in knowing if anyone has any experience with non-UK access and a "0044..." setting rather than the default "+44...", does it dial the UK access number OK?
(Actually, I never looked at the mechanics of accessing voicemail outside the UK, does it still dial the UK number or does the host network automatically push an alternate local access number to your phone when you register with the network?)
- Julian
Nice on Julian. I bought an Orbit 2 on O2, but my number doesn't transfer to O2 for few days yet, so have been using my T-Mobile SIM, and also experiencing this problem.
Thanks for sharing the tip!
I'm on UK T-Mob Web&Walk. Switched the +44 entry to 0044...but my TC then coundn't send texts. Switched it back and fortunately can still access voicemail as well as send texts. Strange.
I'm with T-mobile running an old T-mobile sim card on my new TC, when first called voice mail it gave me a long introduction then said "turn of your mobile off and on again to not get this messages again", I turned TC to "air plain mode" back to on mode and everything was cool from there on.
It seems that not everyone have that problem OR T-mobile has sort out that problem after Julian told them about the problem. In any case, thanks Julian to share this with us.
PS (today after reading this post is the first time that I use voice mail with my new TC)
Similar problem on WM 6.5 Asus Crystal
I had exactly this problem with T-Mobile and WM 6.5.
T-Mobile technical support was excellent, ringing back on several occasions to ensure that the problem was fixed, even though my handset is not a supported model. Once I was put through to 2nd layer support they fixed it in seconds.
In a nutshell, if you text and voice service centre numbers begin with a +44......, change them to 0044......
This did not happen on my XDA Exec WM5.0, so appears to be a new thing in WM6.5?
I have read the many past messages on this, but none completely work. FYI, I have my Sprint account integrated with GV.
If I receive a message and delete it (Actually, archive it as Sprint VM calls it.), the notification doesn't go away until I clear Phone data. When I receive another voicemail, the notification comes back along with I assume is GV's. GV's is easy to clear. Sprint's isn't and it keeps coming back.
How can I stop Sprint from sending VM notifications? Setting in dialer or GV or GV app?
Right there with ya. Only my Dialer VM Setting doesn't have GV in it...it did...but vanished! No idea how to get it back without a factory image flash.
Sent from my Nexus 5 using Tapatalk
are you on a custom rom? I haven't experienced that since carbon with GV integration with that dialer, but there was a known bug that was around since july and they never got arount to fixing it
I'm using stock rooted Nexus 5.
Same. Stock + root + cwm
Sent from my Nexus 5 using Tapatalk
Try this from my thread: http://forum.xda-developers.com/showthread.php?t=2562262
I had the same problem but I'm on AT&T. I resolved this issue by going on the Google voice website and deleting my AT&T mobile number from the service (you'll find this in the settings). I then re-added the my AT&T mobile number to the service and verified the account on my phone (per the website's instructions). I have not had an issue on my N5 since doing this. I tend to switch between several phones and I'll occasionally get this issue with new devices.
I know I'm a little late, but I've had this problem for month and just found a solution.
There's an exposed module called NotifyClean. You can use that to disable specific notifications on startup. I tried it and it works for me.
Cheers.
Yes, I have searched. It seems other people have a similar problem to mine. Some of the other problems I've read give me hope that there is some answer -- They get a voicemail notfication. I don't
Nexus 5, running Calkulin's stock ROM & Xposed framework with some mods applied by Xblast Tools. Sprint network.
The only notification I receive when a voicemail is left on my number is a blank text from 9479.
I have tried installing, uninstalling, reinstalling Google Voice. When it tells me to dial that long telephone number to verify my phone, I get a recording that tells me the code I have entered is not valid. When I try *38 from the GV Settings page, online, to deactivate voicemail, I get the same result. In short, NOTHING is working to make voicemail notification/access available on my phone. I can dial in and listen to my recording, after I get the text from 9479 -- that's it.
Anybody crack this one yet?
The default voice mail number that came with the phone is *86
To get to that setting hit the DIALER icon, settings, Voicemail, setup, voicemail number.
It allows me to change that to *86,password# and says it changed it but it doesn't. (password is my numeric voicemail password)
It is a MOTOG on Verizon 4.4.2 ROM and it is rooted.
Anyone experiencing this?
rampart51 said:
The default voice mail number that came with the phone is *86
To get to that setting hit the DIALER icon, settings, Voicemail, setup, voicemail number.
It allows me to change that to *86,password# and says it changed it but it doesn't. (password is my numeric voicemail password)
It is a MOTOG on Verizon 4.4.2 ROM and it is rooted.
Anyone experiencing this?
Click to expand...
Click to collapse
I have the same problem on all the 5 Moto G phones with the Verizon rom. The change just will not stick. I find that strange that one can't make changes to the Voicemail number. Sort of idiotic from Verizon to block this feature.
and for people who are suggestion YouMail is fine but I still want to program the YouMail voice mail number into that slot.
Just want to make this fail save for first time smart phone users.
BuonaDomenica said:
I have the same problem on all the 5 Moto G phones with the Verizon rom. The change just will not stick. I find that strange that one can't make changes to the Voicemail number. Sort of idiotic from Verizon to block this feature.
and for people who are suggestion YouMail is fine but I still want to program the YouMail voice mail number into that slot.
Just want to make this fail save for first time smart phone users.
Click to expand...
Click to collapse
Thanks....thought it was just me.
I use DIALER-ONE instead of the default dialer (which I hate). You can add a speed dial to your voicemail which works fine.
Hello,
I have just taken delivery of an HTC U11 6GB/128GB Dual SIM (all stock / not rooted) and find I am having issues with the HTC stock dialler and Voicemail setup. Basically on the stock dial pad I do not have the voicemail icon on key "1" so I cannot press key "1" to access my voicemail. I have checked under settings for voicemail and my provider and number are set correctly . I have installed a couple of other diallers from the Google Playstore and they have the key "1" voicemail shortcut that functions and dials Voicemail correctly. I have also tried with a couple of different provider SIMS and in all cases with the HTC Stock dialler no voicemail shortcut.
Can anyone offer and advise?
Many Thanks.
nialbracher said:
Hello,
I have just taken delivery of an HTC U11 6GB/128GB Dual SIM (all stock / not rooted) and find I am having issues with the HTC stock dialler and Voicemail setup. Basically on the stock dial pad I do not have the voicemail icon on key "1" so I cannot press key "1" to access my voicemail. I have checked under settings for voicemail and my provider and number are set correctly . I have installed a couple of other diallers from the Google Playstore and they have the key "1" voicemail shortcut that functions and dials Voicemail correctly. I have also tried with a couple of different provider SIMS and in all cases with the HTC Stock dialler no voicemail shortcut.
Can anyone offer and advise?
Many Thanks.
Click to expand...
Click to collapse
Same issue for me. Very strange!
Noticed that when you are actively in a call, however, the VM icon does appear above the 1 key when you click on the keyboard. Slightly pointless at that stage though!! Also no way to assign a speed dial to slot 1.
Probably something to raise with HTC directly?
Same for me. I tried to raise a case with them but for some reason the online form didn't seem to get through.
I will try again and send this link!
wazzaworld said:
Same for me. I tried to raise a case with them but for some reason the online form didn't seem to get through.
I will try again and send this link!
Click to expand...
Click to collapse
Under the "Call" settings tab does it say voicemail selected for "My Carrier"
wranglerray said:
Under the "Call" settings tab does it say voicemail selected for "My Carrier"
Click to expand...
Click to collapse
Just checked thanks. Yes, My Carrier is set. No other option.
I changed the voicemail number to one I have used on other phones but still no icon .
I managed to log a case with HTC so will post the reply....
nialbracher said:
Hello,
I have just taken delivery of an HTC U11 6GB/128GB Dual SIM (all stock / not rooted) and find I am having issues with the HTC stock dialler and Voicemail setup. Basically on the stock dial pad I do not have the voicemail icon on key "1" so I cannot press key "1" to access my voicemail. I have checked under settings for voicemail and my provider and number are set correctly . I have installed a couple of other diallers from the Google Playstore and they have the key "1" voicemail shortcut that functions and dials Voicemail correctly. I have also tried with a couple of different provider SIMS and in all cases with the HTC Stock dialler no voicemail shortcut.
Can anyone offer and advise?
Many Thanks.
Click to expand...
Click to collapse
It's on mine and it does indeed call my voicemail. US single sim on T-MOBILE.
Anon2016 said:
It's on mine and it does indeed call my voicemail. US single sim on T-MOBILE.
Click to expand...
Click to collapse
Likewise on my Sprint phone
Sent from my SM-T530NU using Tapatalk
Maybe it's just a problem with the phones bought direct from HTC or SIM-free? Mine came from HTC.
Had a reply as follows anyway, so fingers crossed for an update soon.....
We are sorry to hear that you are experiencing difficulties with HTC dialer of your HTC U11.
Thank you for informing us about issue with the voicemail icon and attaching the screen shot.
We have forwarded all data to our developers and expecting Phone app to be updated.
Please, for now use any third party dialer from Play Market.
Also, you can add the voice mail number as a contact and set speed dial for it.
Please accept our sincere apologies for the inconvenience you may have experienced.
Well, I have the U11+ with Oreo 8.0 and this issue is still there.
Maybe if you are back in touch with HTC you can mention this.
For now I'm just using speed dial 2 as my voicemail link.
Just installed the latest update 1.23.709.3 and this issue is still present.
Would be nice to see this fixed!
I was checking the information under the Phone Identity in Settings, and I noticed that under Slot 1 Phone Number, it is shown as, 'Unknown' !!!
Maybe this is the reason (bad coding) why the phone can't set up the voicemail dial feature when hard pressing 1 on the dial pad.
globalgpj said:
I was checking the information under the Phone Identity in Settings, and I noticed that under Slot 1 Phone Number, it is shown as, 'Unknown' !!!
Maybe this is the reason (bad coding) why the phone can't set up the voicemail dial feature when hard pressing 1 on the dial pad.
Click to expand...
Click to collapse
Nope. That isn't the reason. The same happens on my U11 64gb wwe and both my HTC m9's, one Dutch and one UK wwe. All phones show the phone number as "unknown". All phones have the voicemail on #1 speed dial for any carrier as normal.
It is the responsibility of the sim card to instruct the phone towards the correct carrier settings. It could be either the phone or the sim card.
Check the sim card in another device (must be network unlocked) and see if the problem occurs there, if so then the sim card is the problem.
If the test phone has the correct carrier settings and voicemail speed dial works as intended then the problem is the U11.
As for sprint and verizon, if those phones were issued by those carriers then the vmsd will work as the carriers preconfigure the device before shipping.
Have you checked both sim slots?.
Have you spoken with your carrier?.
It could well be that the problem is related to the dual sim feature.. More investigation needed i think..
Did HTC offer any fixes?
My wife just received an unlocked dual SIM U Play and we have the same issue. Carrier is set up. Voicemail number is correct. Voicemail icon does not appear against #1 on the dial pad unless a call is underway.
Press and hold #1 results in a request to select which slot (only 1 in use). Pressing slot 1 results in "Connection problem or invalid MMI code"
The only solution I found was to use speed dialing, and assign number 2 with the voicemail number.