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I just got T-Mobile's $30 pre-paid plan with 100 Min Talk + Unlimited texts & Web (5G @ 4G). Perfect plan for me on my HTC Sensation.
I use Google Voice... and that is my primary number. I don't give my T-Mobile number out to anyone, only the Google Voice number.
With T-Mobile Prepaid, you can't change the voicemail forwarding number... so if I decline a call, it goes into T-Mobile's voicemail instead of my GV mail. If I let the phone ring, and don't decline the call, it goes to GV after 4 rings.
I've been looking for a solution where GV will work under all circumstances, and think I understand one, but want to be sure before I do it...
If I call T-Mobile to disable their voicemail, I should be able to use only my Google Voice mail. Is that right? Will it go to GV if I decline a call?
Any confirmation, or additional advice would be greatly appreciated!
Google Voice
I had T-mobile prepay on a G1 last year. When i found Google Voice, I had wanted to do what you are looking to do. I called T-Mobile and asked them they told me even if i disabled my voice mail the phone would just ring and ring. Never giving the option for Google Voice voice mail to kick in.
Currently I have a regular Sprint account and want to keep both numbers but use the Google Voice voice mail. I had set it up but it told me one of the numbers would have to be deleted if i continued. Basically i want to give random people and bill collectors google voice. Then save my real number for people closer to me.
Thanks for the reply...
I'm not sure that's right though. If I decline the call... it might still continue to ring a couple more times on their end, but GV kicks in after 20 seconds... doesn't it?
You may be right, I'd like to get more confirmation though.
I appreciate it.
I found this out the hard way too. It was very disappointing. I read in a couple forums that people called T-Mobile support and asked for their tier 2 support who could manually override the forwarding numbers. Unfortunately, when I tried it, the support agent said that forwarding wasn't possible under the prepaid plans. I still wonder how it was possible that others reported having success. Will there ever be a fix for us T-Mobile prepaid / Google Voice users?
Sent from my CM7 LG-P999 using XDA
I appreciate the responses...
but it still doesn't answer the question...
If I disable T-Mobile voicemail on the phone. Wouldn't Google Voice pick up the call after a certain number of seconds?
Rather than just keep ringing, GV would answer it and play the VM message... wouldn't it?
Works for me, thanks everybody.
Ok, I called CS and had them de-activate my voicemail on my prepaid voice service.
If you call my tmobile # directly, and the device is on, it rings for 30 seconds, then goes into tmobile voicemail system asking for a #. If the device is off, it goes directly into the tmobile voicemail system asking for a #.
If you call my google voice, it rings for 30 seconds whether the device is on or not, then goes into google voicemail.
This works for what I need, and I hope it answers a question or two for others.
Also, the tech support guy said it can take a couple hours to go through, but it worked for me within a minute. The text msg I received however, said something about changing my service to monthy 4G, and I had to go make a payment. He said to ignore that, and it appears he was right, as my account still says monthy prepaid voice on mytmobile.com.
Somehow, I think the tmobile voicemail system doesn't send a pickup signal unless it's going into a mailbox. Or, maybe the Google guys programmed their end to know about this non-answer, and ignores it.
Ok so i am on the same plan and here is what I got so far after having them turn off the VM feature. You can call Tmobile customer care free using *8646.
1)If Tmobile Phone number is called calls will either continue to ring or will get a busy signal once decline/text response is initiated
2) If GV number is called, phone will ring 5 times regardless of decline/text and will go to GV VM.
More short codes can be found here for t-mobile pre paid services.
Hope this helps.
check out this post. it works. ive done it.http://www.talkandroid.com/guides/g1/replace-t-mobile-voicemail-with-google-voice-visual-mail/
How to get Google Voicemail on StraightTalk (with T-Mobile SIM card)
This also works to get Google Voice (GV) voicemail from Straight Talk if you are using their T-Mobile SIM card. For example, using the lovely cyanogenmod7 on my rooted old Motorola MB200, here are the steps I took:
I did not call customer service to get them to turn off my Straight Talk/ T-Mobile voicemail, since I don't think I'll need to.
In your cell phone (not GV)'s contacts list or address book, add a new contact with your Straight Talk/T-mobile mobile number (NOT your GV number).
While adding this new contact, select the Option to send your incoming calls for this contact straight to voicemail.
Call Settings > Voicemail Settings > Write down this number, and then change it to your new GV number.
I also UNchecked the LED voicemail notification box (so I won't even KNOW if my phone tries to tell me about Straight Talk/ T-Mobile voicemails).
adellefrank said:
I also UNchecked the LED voicemail notification box (so I won't even KNOW if my phone tries to tell me about Straight Talk/ T-Mobile voicemails).
Click to expand...
Click to collapse
Where is this? I want to turn off those bloody notifications too.
Turn off voicemail notifications if not Google Voice
thebobp said:
Where is this? I want to turn off those bloody notifications too.
Click to expand...
Click to collapse
For me, on cyanogenmod7, I stopped getting T-Mobile/StraightTalk voicemail notifcations by UNchecking the box at: Settings > Call Settings > Other Call Settings "Voicemail notifications".
adellefrank said:
This also works to get Google Voice (GV) voicemail from Straight Talk if you are using their T-Mobile SIM card. For example, using the lovely cyanogenmod7 on my rooted old Motorola MB200, here are the steps I took:
I did not call customer service to get them to turn off my Straight Talk/ T-Mobile voicemail, since I don't think I'll need to.
In your cell phone (not GV)'s contacts list or address book, add a new contact with your Straight Talk/T-mobile mobile number (NOT your GV number).
While adding this new contact, select the Option to send your incoming calls for this contact straight to voicemail.
Call Settings > Voicemail Settings > Write down this number, and then change it to your new GV number.
I also UNchecked the LED voicemail notification box (so I won't even KNOW if my phone tries to tell me about Straight Talk/ T-Mobile voicemails).
Click to expand...
Click to collapse
It works, but as soon as you cycle power on your phone you loose the settings. At least I did on my Galaxy Nexus
adellefrank said:
This also works to get Google Voice (GV) voicemail from Straight Talk if you are using their T-Mobile SIM card. For example, using the lovely cyanogenmod7 on my rooted old Motorola MB200, here are the steps I took:
I did not call customer service to get them to turn off my Straight Talk/ T-Mobile voicemail, since I don't think I'll need to.
In your cell phone (not GV)'s contacts list or address book, add a new contact with your Straight Talk/T-mobile mobile number (NOT your GV number).
While adding this new contact, select the Option to send your incoming calls for this contact straight to voicemail.
Call Settings > Voicemail Settings > Write down this number, and then change it to your new GV number.
I also UNchecked the LED voicemail notification box (so I won't even KNOW if my phone tries to tell me about Straight Talk/ T-Mobile voicemails).
Click to expand...
Click to collapse
Hmm, doesn't work for me, on ICS, Tmo $30 prepaid, galaxy s2.
Under call settings, voicemail service ... doesn't list a number, nothing to change.
In call, settings, there IS a "call forwarding" option for unanswered calls, with tmo voicemail number in it, but, I can't change this number, keeps saying network error when I try.
Anyone got this to work with ICS?
Thanks!
I'm on T-Mobile's Monthly 4G as well. What worked for me is I went into my phone settings and set the voicemail service to "my carrier" and the voicemail number to my Google Voice number. When I get a voicemail message I receive an SMS notification. Then I just dial my GV number and listen to the voicemail. This works if I decline the call or let it ring through. Seems to be an adequate solution for me.
manlisten said:
I'm on T-Mobile's Monthly 4G as well. What worked for me is I went into my phone settings and set the voicemail service to "my carrier" and the voicemail number to my Google Voice number. When I get a voicemail message I receive an SMS notification. Then I just dial my GV number and listen to the voicemail. This works if I decline the call or let it ring through. Seems to be an adequate solution for me.
Click to expand...
Click to collapse
What "voicemail number" where? There doesn't seem to be such an option in ICS, Samsung Galaxy SII, under "call settings -> voicemail".
Thanks!
noneone said:
What "voicemail number" where? There doesn't seem to be such an option in ICS, Samsung Galaxy SII, under "call settings -> voicemail".
Thanks!
Click to expand...
Click to collapse
oh wow I am glad I found this thread. I just switched to ST and from darkside to CM9 and now I cannot get GV to work anymore. Also you are correct there is no voicemail number in CM9 only call forward options which fail if you try to change them. Also why is there no call settings from the Settings menu, you can only get there from the Phone app lol. This really sucks because I am liking CM9 but need google voice so may have to go back to the darkside lol.
I take that back you can change the number but when you try changing the service from carrier to GV you get forwarding number change unsuccessful.
daweeze02 said:
oh wow I am glad I found this thread. I just switched to ST and from darkside to CM9 and now I cannot get GV to work anymore. Also you are correct there is no voicemail number in CM9 only call forward options which fail if you try to change them. Also why is there no call settings from the Settings menu, you can only get there from the Phone app lol. This really sucks because I am liking CM9 but need google voice so may have to go back to the darkside lol.
I take that back you can change the number but when you try changing the service from carrier to GV you get forwarding number change unsuccessful.
Click to expand...
Click to collapse
Is darkside gingerbread? I am on stock ICS and have these issues, can't change forward anything in ICS.
noneone said:
Is darkside gingerbread? I am on stock ICS and have these issues, can't change forward anything in ICS.
Click to expand...
Click to collapse
No it's ICS. I found out Tmobile prepaid doesn't allow call forwarding so GV doesn't work so that's why there is the work around in this thread except I cannot get it to work.
daweeze02 said:
No it's ICS. I found out Tmobile prepaid doesn't allow call forwarding so GV doesn't work so that's why there is the work around in this thread except I cannot get it to work.
Click to expand...
Click to collapse
Just to be clear .... Google Voice works just fine, with a VOIP program (grooveip, talkatone, etc.) you can make calls over the wireless data plan, or use google voice straight on the tmo cell minutes.
The issue ... by default .....
1) calls to your tmo cell number get answered by your tmo voicemail, NOT by google voice mail.
2) Calls to your google voice, if forwarded to your cell number, ALSO get answered by your tmo voicemail.
So google voice works great and fine. There is an issue only if you want to use google VOICEMAIL ......
There are two scenarios .....
1) You ONLY want to use your google voice NUMBER, you never want to use your tomo number (or at least don't want to get voicemails if someone calls your tomo cell number.
The solution here is to simply turn off your tmo voicemail, and all calls to your google number will be answered on google voicemail if you don't pick up, and all calls to your tmo cell number will go to /dev/null (nowhere) if you don't pick up. BUT, if you're not giving anyone your tmo number,you don't care.
2) You want to use your google voicemail for google number calls, and you DO want to use tmo number and to have google voicemail, work for your tmo cell number i.e. you want to have two active numbers each going to google voicemail.
Well you can't. At least that's what we think for ICS ...
Post earlier in this thread shows a technique that might work on gingerbread, but, with ICS, doesn't seem to be anyway to forward the tmo voicemail number to google voice.
Please someone post back if they figure out a way to get this to work.
Thanks!
Guess I should have clarified I was only trying to get it for VM's. GV calls, sip etc all work fine for me.
Since I haven't been able to get my Google Voice set up with this device for some reason, I decided to set up visual voicemail through AT&T's "Messages" app. I had called 611 to figure out why GV wasn't working and the rep pointed me to this app. So far, it seems to work fine EXCEPT it also grabs my text messages and missed calls.
I'd rather not have two notification for every missed call (yes, it pops something in the notification bar for missed calls, as does the standard phone app). At this point, I don't even care which one is going to track them, I just want to turn one of their notifications off! Has anyone figured out a way to do that? Or, alternately, is there another way to access my AT&T visual voicemail without their messages app?
belyle said:
Since I haven't been able to get my Google Voice set up with this device for some reason, I decided to set up visual voicemail through AT&T's "Messages" app. I had called 611 to figure out why GV wasn't working and the rep pointed me to this app. So far, it seems to work fine EXCEPT it also grabs my text messages and missed calls.
I'd rather not have two notification for every missed call (yes, it pops something in the notification bar for missed calls, as does the standard phone app). At this point, I don't even care which one is going to track them, I just want to turn one of their notifications off! Has anyone figured out a way to do that? Or, alternately, is there another way to access my AT&T visual voicemail without their messages app?
Click to expand...
Click to collapse
You can set-up google voice here is how to do it.
Go on to google.com/voice and go into settings.
Click activate your phone, and follow the instructions (it will tell you to type in a code on the Dialer).
Then, install the google voice app, and run through the set-up, you will fail on the configuring voicemail steps but thats okay.
Call 611 (ATT Technical support) and have them manually change your voice-mail number to your google voice number.
Done. Enjoy google voice as voicemail. The app will work as intended.
warri said:
You can set-up google voice here is how to do it.
Go on to google.com/voice and go into settings.
Click activate your phone, and follow the instructions (it will tell you to type in a code on the Dialer).
Then, install the google voice app, and run through the set-up, you will fail on the configuring voicemail steps but thats okay.
Call 611 (ATT Technical support) and have them manually change your voice-mail number to your google voice number.
Done. Enjoy google voice as voicemail. The app will work as intended.
Click to expand...
Click to collapse
I have Google voice only to be voicemail; I don't currently use it for any calls. It looks like my Voice call-in number is a generic voicemail call-in number (although tbh I haven't tried calling that number to see what happens). Is that the number that I'd give AT&T?
Yes you give them your Google Voice number (you had to set one up when you got google voice)
If you go to https://www.google.com/voice#phones
You should see listed your google voice number, and your phone that you need to activate.
warri said:
Yes you give them your Google Voice number (you had to set one up when you got google voice)
If you go to https://www.google.com/voice#phones
You should see listed your google voice number, and your phone that you need to activate.
Click to expand...
Click to collapse
I tried this, and now cannot receive any calls. I think that the number that's shown there is a generic voicemail only mail. Going to try setting up a google voice number and do it again.
Edit to add: OK, I set myself up with a brand spanking new google voice number, had to monkey around on my phone a bit in "call" settings in the settings menu to fix my call forwarding. I repeated the steps, but didn't have to call AT&T again and everything is working goodly now.
I had sprint before I got my One X. Google Voice was set up just fine on that phone, but I want to have it on my One X now.
When I go to www.google.com/voice#phones I see my phone number but the carrier is listed as Sprint. Should I just change it to AT&T? Then run through the app setup? Not sure what to do here...
belyle said:
I'd rather not have two notification for every missed call (yes, it pops something in the notification bar for missed calls, as does the standard phone app). At this point, I don't even care which one is going to track them, I just want to turn one of their notifications off! Has anyone figured out a way to do that? Or, alternately, is there another way to access my AT&T visual voicemail without their messages app?
Click to expand...
Click to collapse
Has anybody found an answer for this?
Did you guys see this topic?
http://forum.xda-developers.com/showthread.php?t=1452330
It's the Visual Voicemail app that other android LTE phones use (Vivid, Skyrocket).
Caveat: Since you added att messages, you will need to uninstall it first, and then call AT&T and ask them to revert you to basic voicemail. When you call your voicemail, you notice the voice prompts have changed from before, yes? That switched you to a different VM system incompatible with the old VVM app.
When I called, they switched me to LTE without VVM - i was able to just change from my online account back to regular LTE (with vvm) and install the app and voicemail was all setup and I was ready to go. I'm not sure if asking them to switch you to "old" vvm would work, their system might only show that you have VVM already.
This aforementioned app does voicemails only.
With the recent release of the Hangouts Dialer, I finally decided to go all in with Google Voice for all my calls/texts.
I was successfully able to update my phone's settings so that any calls/texts coming in to my Google Voice number go into the new Hangouts Dialer app. However, if someone calls my regular T-Mobile number, the stock dialer is still used to receive the call. My question is, has anyone figured out how to use the Hangouts Dialer with their carrier phone number? And if you have figured this out, is it as simple as disabling the stock dialer to ensure it never intercepts any calls?
Removing the stock dialler will prevent the phone booting. I'm not sure at what point in the boot process package manager "freezes" apps but I would suggest disabling the dialer is a really bad idea.
As for the rest of your question, not sure.
Sent from my Nexus 5 using Tapatalk
Thanks for the heads up. After digging around, it looks like my best current solution is just to make sure everyone I stay in contact with uses my GV number instead. Any calls/texts coming in through my T-Mobile number will just continue to go through the stock dialer.
sn0warmy said:
Thanks for the heads up. After digging around, it looks like my best current solution is just to make sure everyone I stay in contact with uses my GV number instead. Any calls/texts coming in through my T-Mobile number will just continue to go through the stock dialer.
Click to expand...
Click to collapse
when I 1st installed the hangouts dialer I wanted the same, & wonder why the hangouts dialer code simply couldn't be baked into the native one (maybe in L?)
*BUT* I found in the mean time -
Its the stock phone dialer app.
Keep awake 7h22m
Included packages
*com.qualcomm.qcrilmsgtunnel*
SIM toolkit
Phone/Messaging storage
Phone
http://forum.xda-developers.com/showpost.php?p=48923078&postcount=4
even with gv, carrier number integration, why we (on sprint) get the double ringing on incoming calls, unless the sprint sim is removed, or cellular data is turned off..
look at what *com.qualcomm.qcrilmsgtunnel* is tied to..
Hi Everyone,
Sorry if similar has been posted, I tried doing a search but I was not able to find anything for this.
So far I am loving my new watch. I have been doing a bit of playing around with it and the most recent thing I have been working on is getting google voice to be used for voicemail.
So I am newish to google voice and have not been using it for voicemail or anything until now, but I figure now I have two numbers and two voicemails and combining them to one would be great.
So I have configured my cellphone number and watch number with google voice. I have setup my google voice number to be the number that is forwarded to for voicemail for both my phone and watch. So far, initial testing seems to be going great except for one minor thing. On my watch, if I do a reboot it changes the default voicemail number that I would use to call my voicemail on the watch from my google voice number back to the default T-Mobile number. This is just a minor inconvenience as I could just setup a separate contact to be able to call the google voice number. I just like to be able to just tell it to dial voicemail though.
Has anyone else done anything similar yet, if so are you seeing the same issue. I am thinking that the watch has an issue with saving some default things as I have had it wipe out watch settings and stuff as well.
Thanks
I too am interested in this kind of setup. Been using Google Voice as my default VM for my cell. Can't get it to stick once I set it up on my Gear S2 and it reoots.
chibluboy said:
I too am interested in this kind of setup. Been using Google Voice as my default VM for my cell. Can't get it to stick once I set it up on my Gear S2 and it reoots.
Click to expand...
Click to collapse
Is your problem the same as mine where the default number that the watch is using to call out to check voicemail is going back to the default? Or is your actual number for people calling in to the watch and it going to voicemail being reset?
So the google voice voicemail seems to work great for watch and for phone. The issue with the number clearing out on the watch after a reboot really isn't a big headache as I don't power off the watch often so far.
One of the things I was thinking to try was to change the default number on my phone that is associated with the 1 key for voicemail to my google voice number and see if that would sync it over to the watch that way. I am trying to figure out how to change the default number associated to my voicemail though.
I have a Note 5 on T-Mobile and the voicemail settings is grayed out. I have read that I can root the device and then it would give me access to system files which I could then modify to be able to access the voicemail settings. I was hoping to do this without having to do a root on the phone. Has anyone else ran into this issue and is there any resolution for it without a root?
Thanks
rgburress said:
So the google voice voicemail seems to work great for watch and for phone. The issue with the number clearing out on the watch after a reboot really isn't a big headache as I don't power off the watch often so far.
One of the things I was thinking to try was to change the default number on my phone that is associated with the 1 key for voicemail to my google voice number and see if that would sync it over to the watch that way. I am trying to figure out how to change the default number associated to my voicemail though.
I have a Note 5 on T-Mobile and the voicemail settings is grayed out. I have read that I can root the device and then it would give me access to system files which I could then modify to be able to access the voicemail settings. I was hoping to do this without having to do a root on the phone. Has anyone else ran into this issue and is there any resolution for it without a root?
Thanks
Click to expand...
Click to collapse
I went through the step by step process directly on the Google Voice website for adding a new # to my google voice account. Once your watch has been successfully added, GV will give you the ** (GV phone number) # sequence to dial in through your watch to permanently activate GV as your default voice mail. I have since rebooted my S2 several times and every single time my voicemail is set to Google Voice.
chibluboy said:
I went through the step by step process directly on the Google Voice website for adding a new # to my google voice account. Once your watch has been successfully added, GV will give you the ** (GV phone number) # sequence to dial in through your watch to permanently activate GV as your default voice mail. I have since rebooted my S2 several times and every single time my voicemail is set to Google Voice.
Click to expand...
Click to collapse
I followed the same instructions as well. For me it works to update the voicemail so when that phone rings the google voice voicemail is the one that the caller is directed to.
But if I go into the settings there is a number to use for voicemail, That doesn't update when I use the google voice instructions. So I manully change it to my google voice number, after a reboot it clears back to the default T-Mobile number.
So I noticed a bit of an issue today with using google voice as my voicemail for the watch and phone. Was wondering if anyone has any ideas on a work around.
So basically I have my phone and watch setup with the forwarding to go to my google voice number for voicemail only.The problem I am having is that when I lose the bluetooth connection to the watch, the call forwarding sends calls from the phone to the watch. When the bluetooth connection is established again, the call forwarding disables and it sets my call forwarding number on the phone back to the default t mobile number and not my google voice number. So then I have to dial the forwarding number again to setup the forwarding to google voice every time my phone connects remotely to my watch.
A couple of thoughts on it but I am not sure if any are possible.
The ideal situation would be if I could just change the default number away from t mobile's default and have it be my google voice number, so if it resets then it would reset back to google voice number. Anyone know if this can be done if I root the note?
The other thought would be some kind of program that would run that anytime the watch first establishes bluetooth connection to the phone, the phone will auto dial the number that does the call forwarding to my google voice number, this would allow it to fix itself each time it established.
Anyone have any ideas?
Thanks
rgburress said:
So I noticed a bit of an issue today with using google voice as my voicemail for the watch and phone. Was wondering if anyone has any ideas on a work around.
So basically I have my phone and watch setup with the forwarding to go to my google voice number for voicemail only.The problem I am having is that when I lose the bluetooth connection to the watch, the call forwarding sends calls from the phone to the watch. When the bluetooth connection is established again, the call forwarding disables and it sets my call forwarding number on the phone back to the default t mobile number and not my google voice number. So then I have to dial the forwarding number again to setup the forwarding to google voice every time my phone connects remotely to my watch.
A couple of thoughts on it but I am not sure if any are possible.
The ideal situation would be if I could just change the default number away from t mobile's default and have it be my google voice number, so if it resets then it would reset back to google voice number. Anyone know if this can be done if I root the note?
The other thought would be some kind of program that would run that anytime the watch first establishes bluetooth connection to the phone, the phone will auto dial the number that does the call forwarding to my google voice number, this would allow it to fix itself each time it established.
Anyone have any ideas?
Thanks
Click to expand...
Click to collapse
Did you ever find a solution to this? I just got Gear s3 and in the same boat. When I establish connection to watch again the phone defaults to t-mobile voicemail number and not my GV one.
Hello,
I have just taken delivery of an HTC U11 6GB/128GB Dual SIM (all stock / not rooted) and find I am having issues with the HTC stock dialler and Voicemail setup. Basically on the stock dial pad I do not have the voicemail icon on key "1" so I cannot press key "1" to access my voicemail. I have checked under settings for voicemail and my provider and number are set correctly . I have installed a couple of other diallers from the Google Playstore and they have the key "1" voicemail shortcut that functions and dials Voicemail correctly. I have also tried with a couple of different provider SIMS and in all cases with the HTC Stock dialler no voicemail shortcut.
Can anyone offer and advise?
Many Thanks.
nialbracher said:
Hello,
I have just taken delivery of an HTC U11 6GB/128GB Dual SIM (all stock / not rooted) and find I am having issues with the HTC stock dialler and Voicemail setup. Basically on the stock dial pad I do not have the voicemail icon on key "1" so I cannot press key "1" to access my voicemail. I have checked under settings for voicemail and my provider and number are set correctly . I have installed a couple of other diallers from the Google Playstore and they have the key "1" voicemail shortcut that functions and dials Voicemail correctly. I have also tried with a couple of different provider SIMS and in all cases with the HTC Stock dialler no voicemail shortcut.
Can anyone offer and advise?
Many Thanks.
Click to expand...
Click to collapse
Same issue for me. Very strange!
Noticed that when you are actively in a call, however, the VM icon does appear above the 1 key when you click on the keyboard. Slightly pointless at that stage though!! Also no way to assign a speed dial to slot 1.
Probably something to raise with HTC directly?
Same for me. I tried to raise a case with them but for some reason the online form didn't seem to get through.
I will try again and send this link!
wazzaworld said:
Same for me. I tried to raise a case with them but for some reason the online form didn't seem to get through.
I will try again and send this link!
Click to expand...
Click to collapse
Under the "Call" settings tab does it say voicemail selected for "My Carrier"
wranglerray said:
Under the "Call" settings tab does it say voicemail selected for "My Carrier"
Click to expand...
Click to collapse
Just checked thanks. Yes, My Carrier is set. No other option.
I changed the voicemail number to one I have used on other phones but still no icon .
I managed to log a case with HTC so will post the reply....
nialbracher said:
Hello,
I have just taken delivery of an HTC U11 6GB/128GB Dual SIM (all stock / not rooted) and find I am having issues with the HTC stock dialler and Voicemail setup. Basically on the stock dial pad I do not have the voicemail icon on key "1" so I cannot press key "1" to access my voicemail. I have checked under settings for voicemail and my provider and number are set correctly . I have installed a couple of other diallers from the Google Playstore and they have the key "1" voicemail shortcut that functions and dials Voicemail correctly. I have also tried with a couple of different provider SIMS and in all cases with the HTC Stock dialler no voicemail shortcut.
Can anyone offer and advise?
Many Thanks.
Click to expand...
Click to collapse
It's on mine and it does indeed call my voicemail. US single sim on T-MOBILE.
Anon2016 said:
It's on mine and it does indeed call my voicemail. US single sim on T-MOBILE.
Click to expand...
Click to collapse
Likewise on my Sprint phone
Sent from my SM-T530NU using Tapatalk
Maybe it's just a problem with the phones bought direct from HTC or SIM-free? Mine came from HTC.
Had a reply as follows anyway, so fingers crossed for an update soon.....
We are sorry to hear that you are experiencing difficulties with HTC dialer of your HTC U11.
Thank you for informing us about issue with the voicemail icon and attaching the screen shot.
We have forwarded all data to our developers and expecting Phone app to be updated.
Please, for now use any third party dialer from Play Market.
Also, you can add the voice mail number as a contact and set speed dial for it.
Please accept our sincere apologies for the inconvenience you may have experienced.
Well, I have the U11+ with Oreo 8.0 and this issue is still there.
Maybe if you are back in touch with HTC you can mention this.
For now I'm just using speed dial 2 as my voicemail link.
Just installed the latest update 1.23.709.3 and this issue is still present.
Would be nice to see this fixed!
I was checking the information under the Phone Identity in Settings, and I noticed that under Slot 1 Phone Number, it is shown as, 'Unknown' !!!
Maybe this is the reason (bad coding) why the phone can't set up the voicemail dial feature when hard pressing 1 on the dial pad.
globalgpj said:
I was checking the information under the Phone Identity in Settings, and I noticed that under Slot 1 Phone Number, it is shown as, 'Unknown' !!!
Maybe this is the reason (bad coding) why the phone can't set up the voicemail dial feature when hard pressing 1 on the dial pad.
Click to expand...
Click to collapse
Nope. That isn't the reason. The same happens on my U11 64gb wwe and both my HTC m9's, one Dutch and one UK wwe. All phones show the phone number as "unknown". All phones have the voicemail on #1 speed dial for any carrier as normal.
It is the responsibility of the sim card to instruct the phone towards the correct carrier settings. It could be either the phone or the sim card.
Check the sim card in another device (must be network unlocked) and see if the problem occurs there, if so then the sim card is the problem.
If the test phone has the correct carrier settings and voicemail speed dial works as intended then the problem is the U11.
As for sprint and verizon, if those phones were issued by those carriers then the vmsd will work as the carriers preconfigure the device before shipping.
Have you checked both sim slots?.
Have you spoken with your carrier?.
It could well be that the problem is related to the dual sim feature.. More investigation needed i think..
Did HTC offer any fixes?
My wife just received an unlocked dual SIM U Play and we have the same issue. Carrier is set up. Voicemail number is correct. Voicemail icon does not appear against #1 on the dial pad unless a call is underway.
Press and hold #1 results in a request to select which slot (only 1 in use). Pressing slot 1 results in "Connection problem or invalid MMI code"
The only solution I found was to use speed dialing, and assign number 2 with the voicemail number.