Database Info

T-Mobile UK Users - Important Information re Voicemail Issue

Anyone using, or planning to use, the HTC Touch Cruise on the UK T-Mobile network will very probably need to do a special setup on their device to get voicemail access working properly.
The symptom is that your callers will be able to leave you voicemail messages but you will not be able to pick them up from your phone. When you get a voicemail message you will get the notification but when you press the soft key to access voicemail it will dial the number but you will then get an error message saying "access to this number is barred" and the system will hang up on you.
If you try accessing voicemail by holding down the "1" key or by explicitly dialing the voicemail access number retrieved from the network (probably of the form "+44050<your mobile number minus the leading zero>" or ""+44068<your mobile number minus the leading zero>") you will get the same message. Dialing 222 will work but will also initiate a voicemail setup message each time and however many times you switch your phone on and off to reload the voicemail settings from the network it still won't work.
I just spent 2 days with the very helpful T-Mobile support to sort this out, ultimately getting escalated up two levels in the technical support group, until I got someone who recognised the problem.
The issue is simple to resolve. The problem is that the format of the voicemail access number that the T-Mobile UK network pushes down to the handset is incompatible with the HTC software on the Touch Cruise (and maybe other devices too). The thing the software doesn't like is the "+" at the beginning.
To fix it go to the Settings/Personal/Phone application and click the second tab ("Services"). Now select "Voice Mail and Text Messages" and click "Get Settings...". You should now see a screen with two access numbers populated, one for voicemail and the other for text messages. Both will probably start with "+44". The text message access number is OK so don't mess with that but the voicemail access number won't work with the UK network. Simply replace the "+" with "00" and click OK and then your voicemail should work as you expect.
I haven't tried accessing voicemail outside the UK so it is possible that the above might break your access when roaming and you might need to edit back the "+" when travelling. I'd be interested in knowing if anyone has any experience with non-UK access and a "0044..." setting rather than the default "+44...", does it dial the UK access number OK?
(Actually, I never looked at the mechanics of accessing voicemail outside the UK, does it still dial the UK number or does the host network automatically push an alternate local access number to your phone when you register with the network?)
- Julian

Nice on Julian. I bought an Orbit 2 on O2, but my number doesn't transfer to O2 for few days yet, so have been using my T-Mobile SIM, and also experiencing this problem.
Thanks for sharing the tip!

I'm on UK T-Mob Web&Walk. Switched the +44 entry to 0044...but my TC then coundn't send texts. Switched it back and fortunately can still access voicemail as well as send texts. Strange.

I'm with T-mobile running an old T-mobile sim card on my new TC, when first called voice mail it gave me a long introduction then said "turn of your mobile off and on again to not get this messages again", I turned TC to "air plain mode" back to on mode and everything was cool from there on.
It seems that not everyone have that problem OR T-mobile has sort out that problem after Julian told them about the problem. In any case, thanks Julian to share this with us.
PS (today after reading this post is the first time that I use voice mail with my new TC)

Similar problem on WM 6.5 Asus Crystal
I had exactly this problem with T-Mobile and WM 6.5.
T-Mobile technical support was excellent, ringing back on several occasions to ensure that the problem was fixed, even though my handset is not a supported model. Once I was put through to 2nd layer support they fixed it in seconds.
In a nutshell, if you text and voice service centre numbers begin with a +44......, change them to 0044......
This did not happen on my XDA Exec WM5.0, so appears to be a new thing in WM6.5?

Broke voicemail

I am running the infuse gb rom. att has reset my voicemail several times and it still doesn't work. is anyone else having this problem
Sent from my SAMSUNG-SGH-I997R using XDA App

whats not working? can you not acess it, can people not leave you messgaes, are you not getting a message waiting indicator, is the mailbox not regonizing your hitting buttons, any error messages heard by you or callers?

I wants me to enter a voicemail number. The at&t store couldn't figure it out either.I install youmail, it says I don't have any messages but I have a voicemail notification
Sent from my SAMSUNG-SGH-I997R using XDA App

Press and hold the 1 button in your dialer. It will dial your voicemail. Back out and check the logs for last call. It will show you the number.

where you able to check via holding the 1 key, or is that when you are told to enter a voicemail number? and you are using youmail and or just downloaded that thinking it would help, att can help with att vmail but not youmail.

Uncle Irish said:
Press and hold the 1 button in your dialer. It will dial your voicemail. Back out and check the logs for last call. It will show you the number.
Click to expand...
Click to collapse
the number in setting matches the number my phone call when i hold 1
Tomdg07 said:
where you able to check via holding the 1 key, or is that when you are told to enter a voicemail number? and you are using youmail and or just downloaded that thinking it would help, att can help with att vmail but not youmail.
Click to expand...
Click to collapse
when i hold 1 i am told to enter a number so they can direct me to the appropriate voicemail box. i installed youmail to try and check my voicemail to get rid of the stupid notification

pm me your number and i can probably help

was the number i sent u programed in your phone?

Tomdg07 said:
was the number i sent u programed in your phone?
Click to expand...
Click to collapse
no it was a different number. thanks for your help. now the vmail notification wont disappear.
EDIT: ok the notification left now

Glad to help!

not sure if you fixed it... but i had the same issue when i first bought my infuse.
turned out that i wasn't even signed up for voicemail on this device (coming from iphone > blackberry).
i went into "manage features" on my ATT dot com, signed up for "enhanced voicemail ($1.99/mo, but i believe this is the most basic voicemail service offered for this phone), and problem was solved.
hope this helps, if you haven't already fixed your issue.

mfpearson said:
not sure if you fixed it... but i had the same issue when i first bought my infuse.
turned out that i wasn't even signed up for voicemail on this device (coming from iphone > blackberry).
i went into "manage features" on my ATT dot com, signed up for "enhanced voicemail ($1.99/mo, but i believe this is the most basic voicemail service offered for this phone), and problem was solved.
hope this helps, if you haven't already fixed your issue.
Click to expand...
Click to collapse
thats because with the iphone the "visual voicemail" 'is attached to the iphone data plan so when switched to new data plan it was removed, you can get basic voice mail for free, main difference btwn basic and enhanced are
Greeting Length - Maximum: 1/2min
Message Length - Maximum: 2/4min
Number of Messages - Maximum: 20/40
Days Messages Kept - New: 22/30
Days Messages Kept - Saved: 14/30

mfpearson said:
not sure if you fixed it... but i had the same issue when i first bought my infuse.
turned out that i wasn't even signed up for voicemail on this device (coming from iphone > blackberry).
i went into "manage features" on my ATT dot com, signed up for "enhanced voicemail ($1.99/mo, but i believe this is the most basic voicemail service offered for this phone), and problem was solved.
hope this helps, if you haven't already fixed your issue.
Click to expand...
Click to collapse
I came from the iPhone also - I was wondering why I didn't wasn't getting my voice-mail.. Instead of paying at&t a just used Google Voice for my voice-mail instead -its just as good as the visual voice-mail.

You mail changes your voicemail number to their number. Call att and ask them for your voicemail mail number the original one. I called and they gave it to me, this was after using Google voice and I wanted my original voicemail back.
Sent from my SAMSUNG-SGH-I997R using XDA Premium App

Can't change default VOICEMAIL number

The default voice mail number that came with the phone is *86
To get to that setting hit the DIALER icon, settings, Voicemail, setup, voicemail number.
It allows me to change that to *86,password# and says it changed it but it doesn't. (password is my numeric voicemail password)
It is a MOTOG on Verizon 4.4.2 ROM and it is rooted.
Anyone experiencing this?

rampart51 said:
The default voice mail number that came with the phone is *86
To get to that setting hit the DIALER icon, settings, Voicemail, setup, voicemail number.
It allows me to change that to *86,password# and says it changed it but it doesn't. (password is my numeric voicemail password)
It is a MOTOG on Verizon 4.4.2 ROM and it is rooted.
Anyone experiencing this?
Click to expand...
Click to collapse
I have the same problem on all the 5 Moto G phones with the Verizon rom. The change just will not stick. I find that strange that one can't make changes to the Voicemail number. Sort of idiotic from Verizon to block this feature.
and for people who are suggestion YouMail is fine but I still want to program the YouMail voice mail number into that slot.
Just want to make this fail save for first time smart phone users.

BuonaDomenica said:
I have the same problem on all the 5 Moto G phones with the Verizon rom. The change just will not stick. I find that strange that one can't make changes to the Voicemail number. Sort of idiotic from Verizon to block this feature.
and for people who are suggestion YouMail is fine but I still want to program the YouMail voice mail number into that slot.
Just want to make this fail save for first time smart phone users.
Click to expand...
Click to collapse
Thanks....thought it was just me.
I use DIALER-ONE instead of the default dialer (which I hate). You can add a speed dial to your voicemail which works fine.

Voicemail Setup Issue

Nailbracher, an xda member, wrote the following post for the HTC U11 dual sim model, which is the same issue I'm experiencing on the U11+.
HTC said some months ago that it would be fixed on a future upgrade. No further response from members on that thread whether it has been fixed or not. The temporary suggested fix was to use a 3rd party dialer from Google Play.
I've not raised this issue with HTC yet.
At the moment I just set up 2 as my speed dial to voicemail.
"Hello,
I have just taken delivery of an HTC U11 6GB/128GB Dual SIM (all stock / not rooted) and find I am having issues with the HTC stock dialler and Voicemail setup. Basically on the stock dial pad I do not have the voicemail icon on key "1" so I cannot press key "1" to access my voicemail. I have checked under settings for voicemail and my provider and number are set correctly . I have installed a couple of other diallers from the Google Playstore and they have the key "1" voicemail shortcut that functions and dials Voicemail correctly. I have also tried with a couple of different provider SIMS and in all cases with the HTC Stock dialler no voicemail shortcut.
Can anyone offer and advise?
Many Thanks."
See original post here.
https://forum.xda-developers.com/u11/help/htc-u11-voicemail-setup-stock-dialler-t3669492

Question Three Problems Setting Up My Voicemail

I'm trying to set up my voicemail and although I was successful, I did run into a few problems.
1st problem: I tested my voicemail by calling my cellphone from a landline. I was able to leave a message and I was able to hear the message when I checked my voicemail. After listening to my message, I tap the star key and then I get a message on my P7P that says "Visual voicemail isn't working" and that I should "Call voicemail to finish setting it up". What is "visual voicemail?
Furthermore the P7P states, "Saved voicemails (0)---->" even though I did save my message. If I tap the ">" that's to the right of the "Saved voicemails..." I get a "Saved Voicemails" screen that says "You don't have any voicemail messages yet." I don't know why these messages are appearing. What should I do?
2nd problem: When I'm asked to enter my password I press the Keyboard symbol but I can't see the full number pad without fiddling around with it. It does eventually appear. How do I get rid of whatever keeps blocking the full number pad?
3rd problem: How do I get rid of the little dot indication that's at 1 o'clock on my phone app icon?

Skuddle said:
I'm trying to set up my voicemail and although I was successful, I did run into a few problems.
1st problem: I tested my voicemail by calling my cellphone from a landline. I was able to leave a message and I was able to hear the message when I checked my voicemail. After listening to my message, I tap the star key and then I get a message on my P7P that says "Visual voicemail isn't working" and that I should "Call voicemail to finish setting it up". What is "visual voicemail?
Furthermore the P7P states, "Saved voicemails (0)---->" even though I did save my message. If I tap the ">" that's to the right of the "Saved voicemails..." I get a "Saved Voicemails" screen that says "You don't have any voicemail messages yet." I don't know why these messages are appearing. What should I do?
2nd problem: When I'm asked to enter my password I press the Keyboard symbol but I can't see the full number pad without fiddling around with it. It does eventually appear. How do I get rid of whatever keeps blocking the full number pad?
3rd problem: How do I get rid of the little dot indication that's at 1 o'clock on my phone app icon?
Click to expand...
Click to collapse
Voice mail is carrier-related, not device-related. So the first question is, who is your carrier?
Second, I find it hard to believe there are people who don't know what Visual Voicemail is. That is an app that is set up through your carrier that transcribes your voice mails into text and is accessible in your dialer or the VM app itself so you don't have to call your VM, you read and manage it through the app

Here's what I do for easy access to voicemail...been doing it for years.
I create a new contact and name it AaaaVoicemail. All the A's make sure it stays at the top of the alphabetical list.
Then for the phone number I use the default voicemail number supplied by your carrier followed by TWO commas and the 4 digit passcode with NO SPACES and ending with the #.
Here is a generic non-functional example of what it looks like: 18056377356,,9999#
The commas are for a short delay between the phone number and the passcode.
One comma may be enough but I find that 2 commas works best.
Then all you have to do is call this "new" contact and it inputs your passcode for you automatically.

Or you can just bring up the phone dialer and hold the 1.
PS. If you are managing your cellphone voicemail from a landline or another phone. Michael Jordan will tell you, "Stop it, Get some help"

@jaseman-
When I tried to edit my voicemail number I ran into more problems. Here's what I did:
I tapped my voicemail number and on the resulting screen I tapped the Edit icon at the top right of the screen. That brought up the contact info edit screen with the voicemail number.
I tapped the number. The cursor appeared at the end of it and the keypad appeared below it. But there was no comma on the keypad that I could tap, so I couldn't add the commas and my password (which, by the way, has to be 7 digits on my P7P).
How do I then add the 2 commas if they're not on the keypad???

HipKat said:
Voice mail is carrier-related, not device-related. So the first question is, who is your carrier?
Second, I find it hard to believe there are people who don't know what Visual Voicemail is.
Click to expand...
Click to collapse
My carrier is Consumer Cellular.
I thought Visual Voicemail was what one used if one wanted to send a live, moving message. I didn't think that "visual" meant the voicemail would be translated into text, since the P7P has a voice-to-text option already installed.
schmeggy929 said:
If you are managing your cellphone voicemail from a landline or another phone. Michael Jordan will tell you, "Stop it, Get some help"
Click to expand...
Click to collapse
No, I'm managing it from my P7P.

Skuddle said:
@jaseman-
When I tried to edit my voicemail number I ran into more problems. Here's what I did:
I tapped my voicemail number and on the resulting screen I tapped the Edit icon at the top right of the screen. That brought up the contact info edit screen with the voicemail number.
I tapped the number. The cursor appeared at the end of it and the keypad appeared below it. But there was no comma on the keypad that I could tap, so I couldn't add the commas and my password (which, by the way, has to be 7 digits on my P7P).
How do I then add the 2 commas if they're not on the keypad???
Click to expand...
Click to collapse
Without editing the actual voicemail number, just follow the guys instructions - [note down or copy the original voicemail number] create a new contact and use the name 'AaVoicemail' (Aa so that the number is always at the top of your contacts list). Then enter the voicemail number followed by 2 commas and your pin/password. If you still don't have the comma option, try using Truephone Dialer and Contacts... See screenshot, it has comma option. OR, using the full keyboard in any text environment (so that commas are available) type out the number, commas and pin as you want it, then select and copy that text. Then create the new contact as described by previous guy or above and when it comes to entering the number just paste in the text you copied.
Don't think there's any other way to explain in more plain terms with every step...

HipKat said:
Voice mail is carrier-related, not device-related. So the first question is, who is your carrier?
Second, I find it hard to believe there are people who don't know what Visual Voicemail is. That is an app that is set up through your carrier that transcribes your voice mails into text and is accessible in your dialer or the VM app itself so you don't have to call your VM, you read and manage it through the app
Click to expand...
Click to collapse
Well you live and learn, I've never heard of it lol

@reg66
But I can only see the bottom part of the keypad and I cannot find any way to get rid of the text that's covering the top part. Please see Problem #2. Any ideas?

HipKat said:
Voice mail is carrier-related, not device-related. So the first question is, who is your carrier?
Second, I find it hard to believe there are people who don't know what Visual Voicemail is. That is an app that is set up through your carrier that transcribes your voice mails into text and is accessible in your dialer or the VM app itself so you don't have to call your VM, you read and manage it through the app
Click to expand...
Click to collapse
I would argue the complete opposite. 4 providers in total offer it here in the UK, 3 MNOs and 1 MVNO. That's it.

ExperiencersInternational said:
I would argue the complete opposite. 4 providers in total offer it here in the UK, 3 MNOs and 1 MVNO. That's it.
Click to expand...
Click to collapse
Sure, a lot of it depends on your locality and carrier.
But, it's been around going on 20+ years now, and it is (or was, I suppose) a VERY highly requested feature, for quite some time. Many carriers in the US, or perhaps a couple, wouldn't provide the service, not for a techncal reason, but mostly because you weren't buying a phone from them.
I suspect the same is the case in the UK, to some extent?