Voicemail -- NO notification - Nexus 5 Q&A, Help & Troubleshooting

Yes, I have searched. It seems other people have a similar problem to mine. Some of the other problems I've read give me hope that there is some answer -- They get a voicemail notfication. I don't
Nexus 5, running Calkulin's stock ROM & Xposed framework with some mods applied by Xblast Tools. Sprint network.
The only notification I receive when a voicemail is left on my number is a blank text from 9479.
I have tried installing, uninstalling, reinstalling Google Voice. When it tells me to dial that long telephone number to verify my phone, I get a recording that tells me the code I have entered is not valid. When I try *38 from the GV Settings page, online, to deactivate voicemail, I get the same result. In short, NOTHING is working to make voicemail notification/access available on my phone. I can dial in and listen to my recording, after I get the text from 9479 -- that's it.
Anybody crack this one yet?

Related

Google Voice 2 Sprint VVM

So I am on 2.2 RC1 and I pushed the sprint core apk to my system/app folder. I was able to get it to work and setup my personal message. In the settings --> call settings I changed it from Google voice to my carrier. I also changed the number to my personal cell phone number. But for some reason when leaving a message it still goes to GV. I even uninstalled Google voice from my phone and left a message same thing. I restarted my phone several times and even clear data from settings, same thing. I also reinstalled the rom in its entirety and still no go. All messages go to GV I always used GV as my voicemail preference but want to give sprint vvm a try. My question to everyone is...
What am I doing wrong?
oops put this under themes not questions, sorry.
Did you have your voice mail set up to go to google voice before (ie *28xxx-xxx-xxxx)? If so, dial *38 on your phone.
login to google account and remove cell # from voice account. fyi,vvm works well by flashing vvm.zip...
Ok, calling *38 worked but my question is what did that do? It just made a noise and hung up on me. If I ever switch back to GV do I have to do the same thing? Thanks for your help I would have never figured it out.
Tibedabeeto said:
Ok, calling *38 worked but my question is what did that do? It just made a noise and hung up on me. If I ever switch back to GV do I have to do the same thing? Thanks for your help I would have never figured it out.
Click to expand...
Click to collapse
Changing the voicemail settings in your phone back from google voice to my carrier only changes how your phone is setup. Dialing the *38 reroutes the actual voicemail back to your normal sprint mail box. When you dialed that long ass number to setup google voice the first time, *38 just undoes that.
I had the same problem when I went back to VVM last week.
I just installed Google Voice. I'd not called my own phone to go to voice mail before, so I don't know if this is AOSP or google voice, but when I call it rings forever, then it actually calls my phone again, then many rings later it goes to google voice.
All totaled a person has to wait like 18 rings to get to my voicemail. Did I set something up wrong? Is it just not working? Is there a setting somewhere to "retry" before going to voicemail?
Edit: Nevermind, I finally found the golden set of search terms that lead to an answer. In case anyone else needs help: Apparently the way it works is that no answer on your phone forwards to Google Voice. The default settings are basically "forward to my other phones" (Presumably if you miss a call on your cell it could ring your work phone, or whatever.) however it doesn't exclude the originating phone, essentially forwarding to itself. In the advanced settings of the phone there's a "Go straight to voicemail" option.
Tibedabeeto said:
So I am on 2.2 RC1 and I pushed the sprint core apk to my system/app folder. I was able to get it to work and setup my personal message. In the settings --> call settings I changed it from Google voice to my carrier. I also changed the number to my personal cell phone number. But for some reason when leaving a message it still goes to GV. I even uninstalled Google voice from my phone and left a message same thing. I restarted my phone several times and even clear data from settings, same thing. I also reinstalled the rom in its entirety and still no go. All messages go to GV I always used GV as my voicemail preference but want to give sprint vvm a try. My question to everyone is...
What am I doing wrong?
oops put this under themes not questions, sorry.
Click to expand...
Click to collapse
put the phone down and log into google voice on your computer.. you can enable and disable from there..
thank you for telling me about the google voice settings on my computer, I tried installing the apk, reinstalling the rom, reinstalling the zip,*38, etc.,. Nothing worked until I went to my google voice page and went to the settings menu and uninstalled it thank you, you've saved me alot of grief.

Google Voice

I'm running CM 6.1 so I don't have Sprint VMM and I setup Google Voice using my cell number and went through all the steps to activate Google Voice, I then created a greeting but whenever I call my number and let it go to the voicemail all I get is "Could not complete your call, please try again." The phone I am calling my cell with is not broken or anything like that so I know it's something to do with Google Voice. What am I missing?
What color did you want it? I'm having trouble understanding what you are saying here.
Will probably be better understood here:
http://forum.xda-developers.com/forumdisplay.php?f=650
Basically, I setup Google Voice on my cell phone but when I call my cell phone it doesn't go to any voicemail it just says "Could not complete your call, please try again."
coppertop4646 said:
Basically, I setup Google Voice on my cell phone but when I call my cell phone it doesn't go to any voicemail it just says "Could not complete your call, please try again."
Click to expand...
Click to collapse
What maybe the issue and what was in my case, go to settings call settings and then voice mail number, mine was like *38 but after I put in my number everything fine.
Sent from my HERO200 using Tapatalk
You also need to go to the voice homepage on your pc and activate it there for your phone.
Sent from my CDMA Hero. I got some hot Froyo-on-Hero action here!
On google.com/voice my phone number is listed under "Mobile" and it says it is activated. My number is also correct in the google voice application on my phone but when I call my phone and let it continually ring, it still acts like I have never setup a voicemail and just says "Could not complete your call, please try again."
Need some more information.
What is your carrier?
You do have Google Voice set up to send all calls to your cell phone, right?
Did you go to voicemail settings in your phone and change your voicemail provider?
Yes it says my voicemail provider is google voice but I think I found the problem. Under Call Settings > Voicemail Settings it says Voicemail Number 9165381466 so I press it to change it and it says "To set up Google Voice as the voicemail provider on your phone you need to enter a special provisioning code." So I dial the code it tells me to dial and everytime I call the provisioning code it connects for 2 seconds then disconnects.
Sprint is my carrier.
And I just want Google Voice to receive the voicemails that people would normally leave on my phone. Basically I just want it to act like Sprint VVM. And I'm running CM6.1 if you're wondering why I just don't use Sprint VVM in the first place. If I can't get voice to work I guess I'll just flash VVM.
coppertop4646 said:
So I dial the code it tells me to dial and everytime I call the provisioning code it connects for 2 seconds then disconnects.
Sprint is my carrier.
And I just want Google Voice to receive the voicemails that people would normally leave on my phone. Basically I just want it to act like Sprint VVM. And I'm running CM6.1 if you're wondering why I just don't use Sprint VVM in the first place. If I can't get voice to work I guess I'll just flash VVM.
Click to expand...
Click to collapse
I set mine up to work like that. You only have to call the "provisioning code" once. It is just like forwarding, it sets it up to redirect calls to google voice if you don't answer. I have Sprint, also, and loved the VVM, but google voice works great.
I know how to fix this I wrote a post on this about a year ago. Sprint voicemail is terrible. This same thing happened to me and i didnt realize people couldnt leave me voicemails for about 2 months lol. Forget the provisioning code it means nothing after you do this. Listen close because heres what you do....
1. Go to google.com/voice on your computer and at the top right it says settings.
2. Highlight settings then click the drop down arrow and select voice settings.
3. The 1st tab says phone/your google voice number, select that and change your google voicemail number.
4. Once you change it, you have to delete google voice from your phone then reinstall it to finish this. Go thru process as normal when setting it up.
5. Now the final step, go to settings on your phone, then CALL settings then make sure voicemail service is set to GOOGLE VOICE, and right under that theres a tab in CALL settings that says VOICEMAIL SETTINGS. Select that and you will see VOICEMAIL NUMBER, press that once and you will get a pop up box that says a bunch of junk just hit ok and open google voice once and it should be done.
Hope this helps you.
Ok that worked...thank you. One last question, where do I go to disable the emails that Google Voice sends me everytime I get a voicemail?
Edit: Nevermind I found it
coppertop4646 said:
Ok that worked...thank you. One last question, where do I go to disable the emails that Google Voice sends me everytime I get a voicemail?
Edit: Nevermind I found it
Click to expand...
Click to collapse
Glad that helped man
Sent from my HERO200 using Tapatalk

AT&T Messages - visual voicemail plus garbage

Since I haven't been able to get my Google Voice set up with this device for some reason, I decided to set up visual voicemail through AT&T's "Messages" app. I had called 611 to figure out why GV wasn't working and the rep pointed me to this app. So far, it seems to work fine EXCEPT it also grabs my text messages and missed calls.
I'd rather not have two notification for every missed call (yes, it pops something in the notification bar for missed calls, as does the standard phone app). At this point, I don't even care which one is going to track them, I just want to turn one of their notifications off! Has anyone figured out a way to do that? Or, alternately, is there another way to access my AT&T visual voicemail without their messages app?
belyle said:
Since I haven't been able to get my Google Voice set up with this device for some reason, I decided to set up visual voicemail through AT&T's "Messages" app. I had called 611 to figure out why GV wasn't working and the rep pointed me to this app. So far, it seems to work fine EXCEPT it also grabs my text messages and missed calls.
I'd rather not have two notification for every missed call (yes, it pops something in the notification bar for missed calls, as does the standard phone app). At this point, I don't even care which one is going to track them, I just want to turn one of their notifications off! Has anyone figured out a way to do that? Or, alternately, is there another way to access my AT&T visual voicemail without their messages app?
Click to expand...
Click to collapse
You can set-up google voice here is how to do it.
Go on to google.com/voice and go into settings.
Click activate your phone, and follow the instructions (it will tell you to type in a code on the Dialer).
Then, install the google voice app, and run through the set-up, you will fail on the configuring voicemail steps but thats okay.
Call 611 (ATT Technical support) and have them manually change your voice-mail number to your google voice number.
Done. Enjoy google voice as voicemail. The app will work as intended.
warri said:
You can set-up google voice here is how to do it.
Go on to google.com/voice and go into settings.
Click activate your phone, and follow the instructions (it will tell you to type in a code on the Dialer).
Then, install the google voice app, and run through the set-up, you will fail on the configuring voicemail steps but thats okay.
Call 611 (ATT Technical support) and have them manually change your voice-mail number to your google voice number.
Done. Enjoy google voice as voicemail. The app will work as intended.
Click to expand...
Click to collapse
I have Google voice only to be voicemail; I don't currently use it for any calls. It looks like my Voice call-in number is a generic voicemail call-in number (although tbh I haven't tried calling that number to see what happens). Is that the number that I'd give AT&T?
Yes you give them your Google Voice number (you had to set one up when you got google voice)
If you go to https://www.google.com/voice#phones
You should see listed your google voice number, and your phone that you need to activate.
warri said:
Yes you give them your Google Voice number (you had to set one up when you got google voice)
If you go to https://www.google.com/voice#phones
You should see listed your google voice number, and your phone that you need to activate.
Click to expand...
Click to collapse
I tried this, and now cannot receive any calls. I think that the number that's shown there is a generic voicemail only mail. Going to try setting up a google voice number and do it again.
Edit to add: OK, I set myself up with a brand spanking new google voice number, had to monkey around on my phone a bit in "call" settings in the settings menu to fix my call forwarding. I repeated the steps, but didn't have to call AT&T again and everything is working goodly now.
I had sprint before I got my One X. Google Voice was set up just fine on that phone, but I want to have it on my One X now.
When I go to www.google.com/voice#phones I see my phone number but the carrier is listed as Sprint. Should I just change it to AT&T? Then run through the app setup? Not sure what to do here...
belyle said:
I'd rather not have two notification for every missed call (yes, it pops something in the notification bar for missed calls, as does the standard phone app). At this point, I don't even care which one is going to track them, I just want to turn one of their notifications off! Has anyone figured out a way to do that? Or, alternately, is there another way to access my AT&T visual voicemail without their messages app?
Click to expand...
Click to collapse
Has anybody found an answer for this?
Did you guys see this topic?
http://forum.xda-developers.com/showthread.php?t=1452330
It's the Visual Voicemail app that other android LTE phones use (Vivid, Skyrocket).
Caveat: Since you added att messages, you will need to uninstall it first, and then call AT&T and ask them to revert you to basic voicemail. When you call your voicemail, you notice the voice prompts have changed from before, yes? That switched you to a different VM system incompatible with the old VVM app.
When I called, they switched me to LTE without VVM - i was able to just change from my online account back to regular LTE (with vvm) and install the app and voicemail was all setup and I was ready to go. I'm not sure if asking them to switch you to "old" vvm would work, their system might only show that you have VVM already.
This aforementioned app does voicemails only.

[Q] Suddently unable use GV for voicemails

My phone is setup to use Google Voice for voicemails, but as of a couple days ago VMs are no longer going to GV and instead goes to the standard verizon voicemail.
Now when someone leaves me a voice mail, I get a notification in the notification bar, but I get the standard VM notification, not the GV one and nothing ever shows up in GV. Ive set my phones "voicemail service" setting to "my carrier" and deactivated GV (by dialing *73) and then able to access the Verizon VM via *86. I then tried reactivating GV by dialing *7 then my GV number and uninstalled/reinstalled GV app on my phone, but people are still directed to the verizon VM and not GV.
The only thing Ive changed in the last couple days is Ive applied the wifi prompt hack from here and the Wifi Toggle mod from here (which Ive since run the "return to stock" package).
Im running rooted stock ICS and below is a screenshot of the notification.
Any help is greatly appreciated!
Thanks.
In call settings, is Google voice an option?
Sent from my SCH-I535 using xda premium
There is and it's currently selected.
I have the same problem - callers hear "this voicemail has not been setup" even though my GV greeting is set.
edit - to OP, make sure you've activated your phone number for GV voicemail in the google voice website.
Are the phone and correct number listed in Google Voice settings (online) as having been activated for Google voicemail?
You mentioned using *7GoogleVoiceNumber - isn't it supposed to be *71GoogleVoiceNumber ?
- ooofest
I have had this happen once or twice, each time I would have to dial *71<then your google voice number> and hit the send call button. This basically tells Verizon to forward missed calls to your GV voicemail.
You can also call Verizon and ask them what your call forwarding is set to, and they can fix it there as well.
For what it is worth though, I have been able to use the setup Voicemail feature within Google Voice, it would always come back with some kind of carrier issue.
Try the following 3:
*71 GV #
*90 GV #
*92 GV #
Ive verified Google Voice is configured for voice mails via the web site (which you can see in the 1st screenshot below). Ive also verified my voicemail carrier is set to Google Voice and that it matches my actual google voice number (seen in screenshots 2 and 3).
Ive also dialed the 3 numbers in the previous post (*71, *90, *92 + GV#) and verified voicemails are still being left on verizon. Ill call them tomorrow to verify my phone is in fact fowarding as it should be though.
Finally, just to make sure GV was actually working I also verified that calling my actual google voice number and leaving a voicemail does show the notification on my phone in the GV app.
Really not sure how in the heck this happened, like I said, Ive been using this without issue for months, and it wasnt until a day or two ago that this started happening. Is it possible that either of those hacks/mods applied caused this? I didnt realize until after I applied them that some mods require a deodexed ROM, so wasnt sure if that was the culprit.
Hoping to figure this out rather then revert to an old nandroid backup.
Thanks again all, really appreciate the responses so far.
timofcourse said:
Ive verified Google Voice is configured for voice mails via the web site (which you can see in the 1st screenshot below). Ive also verified my voicemail carrier is set to Google Voice and that it matches my actual google voice number (seen in screenshots 2 and 3).
Ive also dialed the 3 numbers in the previous post (*71, *90, *92 + GV#) and verified voicemails are still being left on verizon. Ill call them tomorrow to verify my phone is in fact fowarding as it should be though.
Finally, just to make sure GV was actually working I also verified that calling my actual google voice number and leaving a voicemail does show the notification on my phone in the GV app.
Really not sure how in the heck this happened, like I said, Ive been using this without issue for months, and it wasnt until a day or two ago that this started happening. Is it possible that either of those hacks/mods applied caused this? I didnt realize until after I applied them that some mods require a deodexed ROM, so wasnt sure if that was the culprit.
Hoping to figure this out rather then revert to an old nandroid backup.
Thanks again all, really appreciate the responses so far.
Click to expand...
Click to collapse
I had this problem too... On my Galaxy Nexus I could just play back my voice mails right through my main phone applications phone log but now with this phone I had to uncheck the box in google voice (on your phone) that says "Voicemail Display" allowing you to view and playback your voicemails from your call log. Soooo, I get all of my notifications now but they are through the google voice app instead of my phone app... Does this make any sense to you cause I am really tired but I tried everything and this was the best option... So uncheck the box for "Voicemail display" in google voice settings on your phone and you should be good to go if that is what you are looking for?? Also you can go right to your account online and make sure it is setup to forward to your gv number... Just go to "My Verizon and then My plans and services and then you will see a image at the top right of the screen saying "I want to" and hit the plus sign and you will see the options for forwarding your number.... Again, hope this helps a little but I don't know how your setup was before so I am just basing it on what my setup is...
shojus said:
I had this problem too... On my Galaxy Nexus I could just play back my voice mails right through my main phone applications phone log but now with this phone I had to uncheck the box in google voice (on your phone) that says "Voicemail Display" allowing you to view and playback your voicemails from your call log. Soooo, I get all of my notifications now but they are through the google voice app instead of my phone app... Does this make any sense to you cause I am really tired but I tried everything and this was the best option... So uncheck the box for "Voicemail display" in google voice settings on your phone and you should be good to go if that is what you are looking for?? Also you can go right to your account online and make sure it is setup to forward to your gv number... Just go to "My Verizon and then My plans and services and then you will see a image at the top right of the screen saying "I want to" and hit the plus sign and you will see the options for forwarding your number.... Again, hope this helps a little but I don't know how your setup was before so I am just basing it on what my setup is...
Click to expand...
Click to collapse
While I didnt really follow the first part of your post, I did try changing forwarding via My Verizon as you mentioned and sure enough, that did the trick! For whatever reason the * commands must not have been working, but all works as it should now.
Thanks!
Yesterday 1 call went to my Verizon voicemail. All the rest went to Google Voice. It was late in the evening (around 6pm est). Working fine this morning. Someone must have pulled the wrong switch again at the mothership.
timofcourse said:
While I didnt really follow the first part of your post, I did try changing forwarding via My Verizon as you mentioned and sure enough, that did the trick! For whatever reason the * commands must not have been working, but all works as it should now.
Thanks!
Click to expand...
Click to collapse
GREAT! Glad I could help somewhat...
JawaH8r said:
Yesterday 1 call went to my Verizon voicemail. All the rest went to Google Voice. It was late in the evening (around 6pm est). Working fine this morning. Someone must have pulled the wrong switch again at the mothership.
Click to expand...
Click to collapse
When I first configured my Verizon line and Android phone for Google Voice (with my Droid Incredible), it turned out that I had to call Verizon to have them properly enable forwarding because the * codes were not working. They said there was a configuration problem with my account, which took a couple levels of Support to eventually fix. So, I guess that means they could accidentally screw up anyone's account after-the-fact, too.
- ooofest

Can't set Google Voice as Voicemail?

In phone settings, under voicemail provider, the only option I have is Voice Mail, there's no Google Voice option like they're used to be. I uninstalled and reinstalled Google Voice, went through setup, still no option under voicemail provider. All voicemails open with the standard phone app and it dials into voicemail...
Does anyone know what is wrong? Thanks.
The stock Samsung dialer will never show Google Voice voicemails. You still have to either use the Google Voice app for that, or the Google Dialer. Set it up with conditional call forwarding with your carrier and you'll be set.
entropism said:
The stock Samsung dialer will never show Google Voice voicemails. You still have to either use the Google Voice app for that, or the Google Dialer. Set it up with conditional call forwarding with your carrier and you'll be set.
Click to expand...
Click to collapse
It has shown in the stock dialer in the past. I think maybe the new Google Voice update broke something? Because after going through proper setup after reinstalling Voice, I can't get it to work at all. Stock phone app notifies me of voicemails, clicking that takes me to my dialer where I have to call in to check voicemails, and that sucks... How do you set up conditional call forwarding, within the Voice app? I've never had to do that before, and I've been using Voice since the beginning.
Again, to be clear, I'm not looking for Google voicemails in the stock dialer, like in hangouts. Open phone app, more, settings, scroll down to Voicemail - Service Provider. Normally, Google Voice is listed there as an option (instead of using your stock voicemail, you can select to use Google Voice for voicemail). This is what's missing. So every time I get a voicemail, it goes to the one where you have to DIAL into your voicemail! No voicemails go to Google Voice.
OK, I will repeat, because I must not have explained it properly:
You must set up conditional call forwarding. This is step #1, and it absolutely must be done.
Your carrier: T-Mobile Change carrier
Note: This feature does not work with T-Mobile prepaid phone plans.
Follow these steps to have your mobile phone use Google Voice for voicemail instead of your carrier's voicemail. You can always go back to using your carrier's voicemail later if you want, by entering another code. Learn more here.
Enter the following exactly as written, as if you are dialing someone:
**004*1(your area code & number here)#
Press "Send" or "Call" on your phone to dial that number. When you see the confirmation message on your phone, you are done!
Got an error? Learn more
Click to expand...
Click to collapse
So if your number was (123) 456-7890, you would dial **004*11234567890#
Step 2 - Go into your dialer settings and look for your call forwarding settings. You should see options there.
For always forward, select off. For the other three, put in your Google voice number.
There. Done. Should work perfectly now. You can view your voicemails in the Google voice app.
entropism said:
OK, I will repeat, because I must not have explained it properly:
You must set up conditional call forwarding. This is step #1, and it absolutely must be done.
So if your number was (123) 456-7890, you would dial **004*11234567890#
Step 2 - Go into your dialer settings and look for your call forwarding settings. You should see options there.
For always forward, select off. For the other three, put in your Google voice number.
There. Done. Should work perfectly now. You can view your voicemails in the Google voice app.
Click to expand...
Click to collapse
I appreciate the help, I'll do this later today when I have a chance. I will say, though, that these steps are ABSOLUTELY not necessary for my T-Mobile Galaxy S7 Edge. For some reason, my fiance's regular S7 won't use Google Voice. So again, I'll try these steps later for her, thanks!
Hi,
I am having the same problem. I followed the instructions of dialing **004*1 (area code plus number) into my new T-Mobile Galaxy S7 phone and got: "the number you have dialed is not in service.
Have I followed the instructions incorrectly?
thanks for your help.
eJessica said:
Hi,
I am having the same problem. I followed the instructions of dialing **004*1 (area code plus number) into my new T-Mobile Galaxy S7 phone and got: "the number you have dialed is not in service.
Have I followed the instructions incorrectly?
thanks for your help.
Click to expand...
Click to collapse
Don't forget the pound sign after your phone number. This method did work for my fiance's S7. I never had to go through all this with my S7 Edge, though.
I have the same problem. I tried the code above and get this error:
Call forwarding
Connection Problem or invalid MMI code.
I had the same issue. Noticed recently I wasn't getting my Google Voice voicemails when my phone started telling me to install Verizon's visual voicemail to view my voicemails. Setting Google Voice also wasn't an option all of a sudden in the phone app, as it had been for years. I also noticed when I opened the new Voice app on my phone, it promoted me to pick a new Voice number, so the recent updates must have broken something.
Anyways, this is how I fixed it.
1) On a PC, go to voice.google.com (log in, if you aren't already)
2) Hit the menu button, scroll down, and select 'Legacy Google Voice' (should open in a new window)
3) In the new window, you should see your Voice number and then your cell number below that
4) You should see a link that says 'Activate Google voicemail on this phone'. Click that.
5) A box will open telling you to dial and call *71(Your Google Voice number)
6) You should be good to go, I placed a test call and it worked like it always had before except for an a couple extra rings before voicemail kicked in.
I also did the following to get it to go straight to voicemail after the normal number of rings...
Under your cell number, hit 'Edit' > 'Show Advanced Settings' > 'Forwarding Options' > Select 'Go straight to voicemail' > 'Save'
YMMV but I hope this helps someone. It certainly had me stumped for a couple days lol.
Call forwarding
I have a new SM j32 7T1 and it won't let me set call forwarding to anything but the pre-programmed MetroPCS voicemail everytime I put in my other phone number which I have two phones it says there's a network error which I don't think is an error I think it's the software will not allow me to put in a different number
Yeah, I got that "Connection Problem or invalid MMI code" code too after typing in the **004... code. However, I was able to successfully set up forwarding to my Google Voice by following the second step of instructions given. (Note: I recently bought this Galaxy S7 unlocked, previously T-Mobile carrier and need to set Google Voice as my voicemail - it was all set up on my previous phone, so I've done everything in Google Voice to set it up, and I had to of course install Google Voice on my new phone). Anyway, here's the instructions for setting up Google Voice as my voicemail on Galaxy S7:
(1) Tap phone icon to open phone app
(2) Tap 3-dot menu upper right corner
(3) Select: Settings
(4) Under CALL SETTINGS section select: More Settings
(5) Select: Call forwarding
(6) As the other person's instructions stated: leave the "Always forward" setting turned off, but tap the other 3 settings ("Forward when busy", etc.) and enter your Google number. Voila, all calls that you don't answer, for whatever reason, will go to your Google Voice where the caller will record a message, and you'll receive it via your Google Voice app.

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