Hello everyone!
So I bought the Nexus 5 about 2 months ago and it occasionally would hang and I would need to force reboot it. I found out Slimkat was very stable and fast so I flashed that almost immediately. I had absolutely no problems until after the 4.4.3 update, which quite literally, a few days after, my phone emitted an odd noise (almost like the N64/NES freeze noise) and shut off. It would refuse to reboot. I contacted my carrier and they told me it'd be 150 to replace it. I decided to try and fix it.
I used a toolkit to put everything stock on the phone.
Now, I'm running 4.4.2 OTA. I'm still having frequent crashes with the same noise. After a crash it takes anywhere from 5-20 minutes for the phone to actually boot.
It essentially boots, shows the Google screen and freezes there or just completely goes black.
Or, it goes into the bootanimation and freezes or goes black.
I finally got a logcat though and have two separate lists. The errors and the whole logcat.
Error log: http://pastebin.com/ZTwJXntG
Full logcat: http://pastebin.com/2DNy99b2
If anyone could provide insight and possibly a way to fix this, it would be very appreciated. I don't have 150 dollars to fix this right now lol
Why would it cost $150 to replace it? It should be covered under warranty with Google/LG, not your carrier.
Pirateghost said:
Why would it cost $150 to replace it? It should be covered under warranty with Google/LG, not your carrier.
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I bought it from my carrier and have insurance. I work in an industrial setting and my screen cracked, so they require it to go through the insurance which has a 150$ deductible. I doubt my warranty will cover a hardware/software fault with a cracked screen.
No one has any idea?
your logs dont tell me much, its just a plain logcat. what would be helpful for me is a last_kmsg. you would grab one of these AFTER it shutdown by itself or reboots. at least it would show why exactly it shut down or rebooted.
Hi everyone!
First of all I would like to thank everyone who took the time to read this.
So about a year ago, I bought an Asus Fonepad 7 Model:K00E. Of course that decision was heavily regretted due to the uncountable bugs and malfunctions due to low manufacturing cost and non existent support from Asus itself. Anyways, so I lived with it.
A month or so after buying it, it fell screen first on concrete floor. And as you expected, the touch screen broke. ONLY the touch screen though. So then I had it replaced.
From then on the real problems began, touch screen would suddenly freeze when connected to charger, keypad would type on its own occasionally, and SD card reader no longer worked. Basically they screwed it up even more. Oh and when I changed the screen and made a factory reset due to thinking they were software related, it booted and said android is upgrading (like when you wipe dalvik) but if literally upgraded to KitKat.
Anyways, so problems stopped after a while and and came back occasionally. It worked okay for months, then one day when I was restarting it..it didn't boot..literally. Nothing even showed on the screen, it never turned on. It would just vibrate then nothing would happen. When I took it for fix and repair, since there literally no support from Asus themselves, I took it to a third party shop. After a few days I realized that people who worked there didn't know **** and just said it needs a new software.. Then they said the mother board needs to be replaced (which is basically like buying a new one..even the prices are close)
So I want to ask if there is anyway of fixing it or if anyone experienced this and how they solved it.. Sorry for the long post, just wanted to give every detail so you'd see the full picture. Thanks in advance, any and all replies are appreciated!
my device also switched off yesterday and now won't boot up, did you found any solution???
I some problem, this no boot is a only startup on recovery mode
nuno_nunes said:
I some problem, this no boot is a only startup on recovery mode
Click to expand...
Click to collapse
The service centre guys confirmed that the device's motherboard is dead, so I bought a new motherboard and my tab is now working good
I need your help, please.
Last year I broke my Nexus 5 screen.
After replacing the LCD (original) I encountered random reboots every day.
I took it back to the store, they replaced the screen again and the random reboots disappeared.
About a year later, 2 weeks ago, I broke the screen again
Took it to a different store and paid again for the original LCD replacement.
**Surprisingly, random reboots are back!**
My phone randomly reboots itself maybe 3-4 times a day, sometimes it won't turn on until I press the power button for about 10 seconds, and then it starts "optimizing apps" for a few minutes.
I tried clearing the cache, reinstalling kernels, factory reset, wiped everything and reverted to a blank new ROM, problem persists.
I also tried tapping the device, playing with the power button etc... nothing, it doesn't seem to be related.
I went back to the store, but I couldn't even show the problem, as the reboots only happen randomally and there's no way to initiate it.
He didn't agree to replace the screen again, and advised me to buy a new battery (which I didn't)
The technician seems like a nice guy, I don't think he is trying to rip me off.
He is the store owner so replacing the screen will go straight from his pocket, and he's really convinced that the random reboots has anything to do with the screen replacement.
On the other hand, the alternative is me paying again for a screen replacement, which I really don't want to, as paying for two screen replacement is almost like buying a new phone :/
My questions are:
1. How is it possible that the same problem happened twice? Maybe there is something wrong with my phone that is not related to the screen?
2. Any ideas how can I reproduce the reboots manually? so at least I can make him believe that there is a problem.
3. What do you think I should do? I really need a working phone and not excited about paying again.
Thank you!
I'm not sure how this is possible, but about once or twice a day, the back button on my S6 is pressed on it's own. It has happened when the device has been on the desk, I see the soft keys light up, the device vibrates like they've been touched and the app I was on went back, all while I was not even touching the device.
It's happened mostly when I'm holding the phone but not even close to touching the buttons, and once it happened and pressed the back button about 10 times in a row while I watched it.
The phone is completely undamaged, perfect condition, never touched water, not dirty at all, buttons are 100% clean. Happens while it's charging or on battery.
Has anyone else experienced this?
(My device was repaired by Samsung for a different issue, motherboard replaced, this only started happening after the repair)
i have, started like yours random. then it started happening more and more so when i was at the store waiting for someone i decided to factory reset ( factory reset twice while at the store) but it got worse. couldn't even get passed initial setup the phone just kept spamming back button so i just kept going back. luckily i already ordered a replacement s6 from tmobile since i was having some other issue with the phone. sadly the replacement s6 took over 7 days to get here. shipped through UPS and got to hawaii then for some reason UPS gave it to USPS for delivery. kinda sad that i ordered screen protectors 2 days after i ordered replacement phone and the screen protectors got here 4 days later through USPS. but other than that my NEW ( we all know its refurbished) galaxy s6 so far has no issues. even the no audio on calls is fixed.
also if you are going to order a replacement, be sure to let them know you have a GALAXY S6 and the date it was released. i say this because the 2 tmobile reps i talked to kept asking questions they say it was for them to determine if my galaxy s6 that was what 2 almost 3 months old at the time was still under warranty
My s6 was showing the same issue with the stuck back button.
It started randomly but than it went crazy and stuck. I wasn't even able to use it.
But 1 factory reset fixed it.
But yesterday the random stuck back button started again when the phone was on my desk and it was really hot (weather was hot as well as the phone). I turned it off for a while and apparently the issue stopped.
I'm not sure it's temperature, firmware, whatever related but I really don't want to factory reset it again.
No solution here, but it is happening to me as well
Solved
Hi i had the same problem aswell , i bought samsung s6 in Pakistan, after the update the back button kept pressing ghostly, i went to local samsung repair shop and the assistant reset something from the setting and then it was fine, i even asked him what you did and how you did? but he said it is secret lol very stupid. i could have post the solution if i know it, but i think it is very easy and something to do with setting. i am sure it is not hard/soft reset. i will post this on other forums to help other people.
thanks
having this problem with my phone too, i cant even get it to stay on the settings screen long enough to back up my stuff
edit: well i think i solved it. i tried clearing the cache, didnt work. then i did a hard reset, didnt work. then i went back and cleared the cache and did a hard reset at the same time and it seems to have worked.
+1 same problem. It happens mainly when the phone is on the move. Funny thing it happened 3-4 times while taking the metro (go figure) with the data on. Usually when I turn off the data, it reduces the amount of back press.
Normal reset doesn't solve the problem. It stops after a while, probably when the phone cools down. I can't seem to reproduce it, but I believe it has something to do with the data on.
I don't really want to factory reset so I'm going to write to samsung directly as the phone is brand new.
i am having same issue too.
---------- Post added at 09:20 PM ---------- Previous post was at 09:16 PM ----------
Did anyone try loading a custom rom and got it fixed ?
I've had that issue with my first one. Took it back ASAP as it was DOA. Got a brand new one 3 days later as they didn't have any in stock. This one doesn't have any problems. Don't worry to mutch about it. Get it exchanged.
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
I have the exact same problem...did anyone contact the manufacturer and got a response on the matter?
I believe it may be an app setting messing with the system settings. My device did it once and wouldnt allow me to use my device. After factory reset it made it worse so i used twrp and wiped everything but my modem and flashed my stock firmware and it stopped and hasnt done it since
Sent from my SM-G925P using Tapatalk
faiding said:
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
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Hum that's interesting, thanks for your precious input on this.
I did contact Samsung who asked me to do a factory reset. It didn't change anything.
They redirected me to a Samsung office in Paris, not for repair but for a deeper factory reset... (not sure what they are talking about), but I haven't been there since due to lack of time.
However, I didn't experience the problem since the last update FXXU3QOKN so I'm keeping an eye on it.
Following "faiding's" comment, I'll probably pay them a visit for a replacement.
working "workaround"
workaround:
lower the speaker volume to ~75% in all settings (Media, ringtone, system, notifications, etc...)
Whats going on? why is it working?
some posts ago someone (user called "faiding") mentioned something about EMC leak, or at least he meant to, by mentioning a faulty insulation.
with that in mind i did some testing and found out that the closes radiating component it the speaker... and once you lower its emissions even thought the faulty insulation, the EMC leak is sufficiently low and the 'capacity short' is avoided.
Note: depending on how 'faulty' is your insulation (it varies from one phone to another depending on production line assembly) lower the volume until the issue stops accruing.
not full-proof but working
What worked for me is turn power saving on
possible fix
might be a coincidence, but this worked for me:
(I am a new user so i cant post a link but here is what you should do)
1. enter YOUTUBE
2. find this video: "Samsung Galaxy S6 Touch Screen Sensitivity Fix"
worked like magic for me
Repair tech
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
dslayer83 said:
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
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Hi dslayer83,
I've the same problem with my S6
Could you solved the problem replacing the charging port?
It would be very important to me knowing how to repair the phone because I buyed it abroad. In my country Samsung does not cover warranty.
Up with this thread!
I had an S6 since January.. initially the problem was very random, maybe 1 or 2 times per day, sometimes would go crazy for a while
Then i had some time with no defect at all (a couple of weeks?) without doing nothing
This past week, the phone was feeling like the MENU button (what menu as in this phone there isn't any?) and that was very weird!
Today, it simply went completely crazy, and now is completely unusable... i can't actually swtich it off as the back key is pressed so quickly i don't have the chance of doing nothing!
EDIT: Managed to reboot and wipe cache... now it is useable, but still hits the button from time to time
Update... went unuseable again today.... factory resetting now...
If it works, shall we suspect is something software related?
Update: Not working... it started giving the phantom touches just after the factory reset then suddenly stopped
Worked fine for few hours, then started craza again
Now i have done a wipe and factory reset again, and still unuseable
Device: SM-G920F
ROM: stock 7.0
Build number: nrd90m.g920fxxu5eqf1
kernel version and its settings: 3.10.61-10958180 [email protected] #1
Not rooted
So my phone has been acting up for good 6 months now. I was getting random reboots and freezes that would last anywhere between happpening just once or going on to continue for a day. Sometimes it gets so bad, that the phone would not work longer than a minute or so and would immediately reboot again. During the freezes the battery gets drained really fast (about 20-30% in 15 mins). If the phone freezes and I reset it (volume down+power) it just reboots and then it could freeze again in a minute.
I went to samsung and they told me it's a software problem, so they reset all the software. In less than a week it happened again, and yesterday it froze while at recovery menu, so it's probably not software. Today I went to Samsung again and they told me that if that's still going on, they have to change the motherboard (which would cost me like $320 and I'm better off getting a new phone anyway). So what would be your advice? Can it still be software related? Or can it be related to a hardware component that can be replaced separately from the board and I should try private repair shops?
Hi, my son has become the same problem on the same phone model.
I put him in a private repair shop, and twice he was dismantled and repaired. If nothing happened on the phone, it worked, but as the problems began to work, they reappeared.
It's some cold connections on the base plate ...
We have ordered a new phone ...
GREY_LIGHT said:
Device: SM-G920F
ROM: stock 7.0
Build number: nrd90m.g920fxxu5eqf1
kernel version and its settings: 3.10.61-10958180 [email protected] #1
Not rooted
So my phone has been acting up for good 6 months now. I was getting random reboots and freezes that would last anywhere between happpening just once or going on to continue for a day. Sometimes it gets so bad, that the phone would not work longer than a minute or so and would immediately reboot again. During the freezes the battery gets drained really fast (about 20-30% in 15 mins). If the phone freezes and I reset it (volume down+power) it just reboots and then it could freeze again in a minute.
I went to samsung and they told me it's a software problem, so they reset all the software. In less than a week it happened again, and yesterday it froze while at recovery menu, so it's probably not software. Today I went to Samsung again and they told me that if that's still going on, they have to change the motherboard (which would cost me like $320 and I'm better off getting a new phone anyway). So what would be your advice? Can it still be software related? Or can it be related to a hardware component that can be replaced separately from the board and I should try private repair shops?
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Did you spill water on your phone in the past? may be left it in a foggy or misty area? try to remember. your phone shows symptoms of shorting in logic board. in that case approach a private repair shop that does ultrasonic cleaning. this will mostly fix your phone.
donco22 said:
Did you spill water on your phone in the past? may be left it in a foggy or misty area? try to remember. your phone shows symptoms of shorting in logic board. in that case approach a private repair shop that does ultrasonic cleaning. this will mostly fix your phone.
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Click to collapse
Thanks for your reply!
I did not spill anything on my phone, or have been in a foggy area for a while. There might have been some exposure to rain though. Is there any way to confirm water exposure as a culprit (as opposed to a broken motherboard) without disassembling the phone?
GREY_LIGHT said:
Thanks for your reply!
I did not spill anything on my phone, or have been in a foggy area for a while. There might have been some exposure to rain though. Is there any way to confirm water exposure as a culprit (as opposed to a broken motherboard) without disassembling the phone?
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Click to collapse
I am afraid thats not possible. you have to eventually open up phone to inspect logic board. i strongly recommend approaching to samsung service centre or a private shop(that does ultrasonic cleansing) rather than opening up yourself.