Related
I'm not sure how this is possible, but about once or twice a day, the back button on my S6 is pressed on it's own. It has happened when the device has been on the desk, I see the soft keys light up, the device vibrates like they've been touched and the app I was on went back, all while I was not even touching the device.
It's happened mostly when I'm holding the phone but not even close to touching the buttons, and once it happened and pressed the back button about 10 times in a row while I watched it.
The phone is completely undamaged, perfect condition, never touched water, not dirty at all, buttons are 100% clean. Happens while it's charging or on battery.
Has anyone else experienced this?
(My device was repaired by Samsung for a different issue, motherboard replaced, this only started happening after the repair)
i have, started like yours random. then it started happening more and more so when i was at the store waiting for someone i decided to factory reset ( factory reset twice while at the store) but it got worse. couldn't even get passed initial setup the phone just kept spamming back button so i just kept going back. luckily i already ordered a replacement s6 from tmobile since i was having some other issue with the phone. sadly the replacement s6 took over 7 days to get here. shipped through UPS and got to hawaii then for some reason UPS gave it to USPS for delivery. kinda sad that i ordered screen protectors 2 days after i ordered replacement phone and the screen protectors got here 4 days later through USPS. but other than that my NEW ( we all know its refurbished) galaxy s6 so far has no issues. even the no audio on calls is fixed.
also if you are going to order a replacement, be sure to let them know you have a GALAXY S6 and the date it was released. i say this because the 2 tmobile reps i talked to kept asking questions they say it was for them to determine if my galaxy s6 that was what 2 almost 3 months old at the time was still under warranty
My s6 was showing the same issue with the stuck back button.
It started randomly but than it went crazy and stuck. I wasn't even able to use it.
But 1 factory reset fixed it.
But yesterday the random stuck back button started again when the phone was on my desk and it was really hot (weather was hot as well as the phone). I turned it off for a while and apparently the issue stopped.
I'm not sure it's temperature, firmware, whatever related but I really don't want to factory reset it again.
No solution here, but it is happening to me as well
Solved
Hi i had the same problem aswell , i bought samsung s6 in Pakistan, after the update the back button kept pressing ghostly, i went to local samsung repair shop and the assistant reset something from the setting and then it was fine, i even asked him what you did and how you did? but he said it is secret lol very stupid. i could have post the solution if i know it, but i think it is very easy and something to do with setting. i am sure it is not hard/soft reset. i will post this on other forums to help other people.
thanks
having this problem with my phone too, i cant even get it to stay on the settings screen long enough to back up my stuff
edit: well i think i solved it. i tried clearing the cache, didnt work. then i did a hard reset, didnt work. then i went back and cleared the cache and did a hard reset at the same time and it seems to have worked.
+1 same problem. It happens mainly when the phone is on the move. Funny thing it happened 3-4 times while taking the metro (go figure) with the data on. Usually when I turn off the data, it reduces the amount of back press.
Normal reset doesn't solve the problem. It stops after a while, probably when the phone cools down. I can't seem to reproduce it, but I believe it has something to do with the data on.
I don't really want to factory reset so I'm going to write to samsung directly as the phone is brand new.
i am having same issue too.
---------- Post added at 09:20 PM ---------- Previous post was at 09:16 PM ----------
Did anyone try loading a custom rom and got it fixed ?
I've had that issue with my first one. Took it back ASAP as it was DOA. Got a brand new one 3 days later as they didn't have any in stock. This one doesn't have any problems. Don't worry to mutch about it. Get it exchanged.
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
I have the exact same problem...did anyone contact the manufacturer and got a response on the matter?
I believe it may be an app setting messing with the system settings. My device did it once and wouldnt allow me to use my device. After factory reset it made it worse so i used twrp and wiped everything but my modem and flashed my stock firmware and it stopped and hasnt done it since
Sent from my SM-G925P using Tapatalk
faiding said:
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
Click to expand...
Click to collapse
Hum that's interesting, thanks for your precious input on this.
I did contact Samsung who asked me to do a factory reset. It didn't change anything.
They redirected me to a Samsung office in Paris, not for repair but for a deeper factory reset... (not sure what they are talking about), but I haven't been there since due to lack of time.
However, I didn't experience the problem since the last update FXXU3QOKN so I'm keeping an eye on it.
Following "faiding's" comment, I'll probably pay them a visit for a replacement.
working "workaround"
workaround:
lower the speaker volume to ~75% in all settings (Media, ringtone, system, notifications, etc...)
Whats going on? why is it working?
some posts ago someone (user called "faiding") mentioned something about EMC leak, or at least he meant to, by mentioning a faulty insulation.
with that in mind i did some testing and found out that the closes radiating component it the speaker... and once you lower its emissions even thought the faulty insulation, the EMC leak is sufficiently low and the 'capacity short' is avoided.
Note: depending on how 'faulty' is your insulation (it varies from one phone to another depending on production line assembly) lower the volume until the issue stops accruing.
not full-proof but working
What worked for me is turn power saving on
possible fix
might be a coincidence, but this worked for me:
(I am a new user so i cant post a link but here is what you should do)
1. enter YOUTUBE
2. find this video: "Samsung Galaxy S6 Touch Screen Sensitivity Fix"
worked like magic for me
Repair tech
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
dslayer83 said:
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
Click to expand...
Click to collapse
Hi dslayer83,
I've the same problem with my S6
Could you solved the problem replacing the charging port?
It would be very important to me knowing how to repair the phone because I buyed it abroad. In my country Samsung does not cover warranty.
Up with this thread!
I had an S6 since January.. initially the problem was very random, maybe 1 or 2 times per day, sometimes would go crazy for a while
Then i had some time with no defect at all (a couple of weeks?) without doing nothing
This past week, the phone was feeling like the MENU button (what menu as in this phone there isn't any?) and that was very weird!
Today, it simply went completely crazy, and now is completely unusable... i can't actually swtich it off as the back key is pressed so quickly i don't have the chance of doing nothing!
EDIT: Managed to reboot and wipe cache... now it is useable, but still hits the button from time to time
Update... went unuseable again today.... factory resetting now...
If it works, shall we suspect is something software related?
Update: Not working... it started giving the phantom touches just after the factory reset then suddenly stopped
Worked fine for few hours, then started craza again
Now i have done a wipe and factory reset again, and still unuseable
tl;dr: My chronology of the infamous LG V10 boot loop death which got repaired under LG's unannounced extended 15 months warranty. Important lesson learned is make sure to back up all the phone's valuable data (even though I technically didn't lose anything critical).
01/03/2017: I finally experienced the infamous boot loop of death with my AT&T LG V10 yesterday (01/02/2017). The boot loop I encounter isn't due to flashing gone bad or wrong, but due to regular use. My phone wasn't excessively overheating at the time, but I do know that the metallic ring around the power/finger print sensor was warm due to surfing the internet at the time on Chrome. I do have a tempered glass on the phone and a slim translucent plastic cover to protect my phone. What happened was that my phone suddenly just powered off the display screen. I thought the phone just experienced a force close and forced reboot, not that I ever experienced one with the V10, but other Android phones before (i.e., very old ass Android phones). But I waited for the phone to boot up, but it never did. I tried to reboot the phone and then that's when it got to the home screen and locked up. Ever since then, reboots failed to get pass the AT&T logo, but could pass the LG logo.
I've already tried the refrigerator/freezer trick to cool down the phone, but it appears that I'm passed that stage where the phone would not boot pass the LG logo or AT&T logo. The more I tried to get the phone to boot up, the more it will just stall or reset at the LG logo, or refuse to boot up (i.e., speed up its death). Even the charging screen once showed, no longer reaches the charging stage where it shows the percentage of the battery's power remaining through the wall charger or being plugged into a computer laptop. Pulling the battery and letting the phone sit idle (to cool down the internal circuits?) for a while will allow it to come back to life with the boot loop problem or the ability to charge the battery via a computer's USB port. I tried charging with the wall adapter, but that forces the phone to boot up, and render the phone useless thereafter, so I elected to charge the phone via computer.
My AT&T LG V10 (H900 variant) is on Android 6.0 (H90021w00). It's not rooted anymore due to upgrading to Android 6.0 (I updated back in November 2016 here) without issue and wasn't abused (e.g., phone dropped, water damage) for it to cause the boot loop of death. The hardware version (H/W) is 1.0 with the SKU 6084A. Battery manufacturing date appears to be 2015.11.07 (D). The OEM package boxing has DHHS Code MC1, manufactured date of 12/2015 and made in Korea.
I wanted to try and save some data off of my phone, but the phone couldn't stay on life support long enough. Of course, fastboot won't allow me to save data (it's design is to write data only). I did manage to put the phone into download mode (i.e., phone powered off, hold down volume button and plug in USB cable from computer) one time and try to flash an upgrade of Android 6.0 firmware H90021w00 with LG Up, but it failed somewhere after 10%.
Good thing I have Google Photos backing up all my photos and videos, and nothing critical resides on my phone other than auto logins. I'll just have to change all my passwords soon enough if my phone has to be taken away for warranty. I wanted to at least save data and do a data wipe to make sure that nothing falls into the wrong hands. But I now can't do any of the two. I called the nearest AT&T corporate store, but was directed to one that has a warranty center. I will be on my way to an AT&T corporate store later tonight that has a warranty center. Just doing so to avoid traffic. I know my phone has the usual 1 year warranty, and speaking to the AT&T corporate store with the warranty center, I was told that I have at least 80 something days left of warranty. So good thing I'm not screwed and can at least get a replacement phone.
Currently the phone is sitting on my desk charging at a slow ass rate and up from fluctuating anywhere between 12% and 21% to a now whopping 30% power capacity. I want to at least demonstrate the boot looping to AT&T personnel and it's not due to physical damage or water damage. I'll report back what's happening with my situation so that way, anybody else who experienced this situation will have something to go by.
Update 01/04/2017: I read through the freezer trick thoroughly this time and the entire thread. I decided to try it again, but this time, I left the phone in the freezer for a short time (half an hour or so) without the battery. After time elapsed in the freezer to cool down the phone, I plugged in the USB to the phone while having my laptop near the refrigerator with LG Bridge loaded and ready to back up, and then put in the battery. Lo and behold, the phone did manage to boot up all the way to the lock screen, due to various sound cues from the phone (AT&T logo) and USB connectivity (from Windows 7). However, when I tried to unlock the phone, that's when it froze and rebooted. After that, it hit the boot loop and won't get as far as the initial try. So I'll keep trying to revive my phone long enough to get some data off of it and wipe it clean. I still have time with warranty, so I'm in no hurry. Besides, I attempted warranty processing last night and missed the opening as the warranty department closed early.
Update 01/11/2017: I managed to get my LG V10 phone to boot up further than the freezer trick by utilizing the hair dryer trick here. Basically, what the video shows is that one must take a hair dryer, blow dry on the highest heat setting to the bottom of the backside phone up to the point where the phone gets hot, without the battery for over a minute. After that, put in the battery, boot up the phone and blow dry the bottom of the phone and heat it up even further while it's booting. I had to repeat the hair dryer heating process many times in order to stabilize my phone because it would reboot within minutes after I try to initially back up with LG Bridge's LG Backup tool. I did manage to overheat the bottom part of the phone so much that Android denied charging the battery via USB connected to the computer. Further exacerbating the problem was that the battery was so hot, LG Bridge denied backup because it thought the battery charge status was under 30% when in fact, my LG V10 showed at 49%. I did get the most important file that I was after on my phone after many tries (kept rebooting on me), but I'll persist to back up the entire phone in case I needed something else before turning this phone over to AT&T warranty service.
Update 1/19/2017: As much as I tried to back up my LG V10 and wipe afterwards, my attempts were futile. The phone couldn't stabilize enough after reaching the home screen, and would reboot shortly thereafter. At least I got what I've wanted. When I kept trying to revive it with the hair dryer trick, it just wouldn't go pass the boot screen most of the time (i.e., LG logo or AT&T logo). It even got to the point where it would turn on slowly (i.e., there's a delay booting up when power was pressed on). So at this point, it appears that the boot loop of death is sinking in further into my LG V10. I also tried the freezer trick again and then going back to the hair dryer trick when the freezer trick stopped working, although not back to back, otherwise that would provide temperature shock to the components. The freezer trick did manage to get further, but it only happened twice where it got to the home screen and then rebooted. Note to those wondering if condensation would trip or activate the moisture sensors on the phone and the battery, it does not when you take careful steps of taking the phone out of the freezer and putting it into the refrigerator and then take it out, letting maybe 10 minutes pass by for each step of temperature transition so that the phone's temperature can get to room temperature without condensation buildup.
Anyways, I decided that I've spent way too much of my time trying to revive my phone to back up data that most likely I wouldn't need. I went the route of sending my phone to LG for repair instead of going to AT&T store and receiving a refurbished LG V10. I'd rather have my phone repaired by LG and receive my phone back with the repaired hardware than to receive someone else's LG V10. I based my decision on this thread here over at Android Central where someone sent in their phone for repair, got theirs back with a clean start (i.e., don't expect LG to either back up your data or reuse your memory storage as no personal data was saved). It is good to note that LG has extended LG V10 warranty of 1 year (12 months) to 15 months. I'm pretty sure LG granted a 3 month warranty extension on LG V10s due to the boot loop issue. I didn't realize I got the extension until thinking back, when I called AT&T warranty center, they told me I had about 86 days of warranty left, which is about 3 months extended from my 1 year of warranty when it ended. The phone was bubble wrapped (removed back cover, battery, SIM, microSD) and shipped off in a small box that I re-used from another item that was shipped to me. Shipping carrier is by FedEx Ground that was paid for by LG, being shipped to LG's repair center in Texas.
Update 01/24/2017: The phone has arrived at the Texas facility yesterday (Monday) according to FedEx, but the status of my repair hasn't been updated anymore than giving me estimated delivery date of 9 days. What's odd is that LG didn't update the received date at repair facility field and have deleted my FedEx tracking number.
Update 01/25/2017: LG updated the repair status last night which pretty much acknowledged item received, diagnosed, repaired, and prepared for shipment back to customer. The repair was "Swap Board (Main/RF) : Others". I should have the phone back on 01/28/2017 and will update then accordingly. It appears that LG probably replaced the entire mother board which would include the 64 GB of memory holding user data, among others. Considering that others have reported of receiving a freshly formatted phone, I would expect the same once the phone reaches back to me. I would highly doubt LG went the extra length to migrate data off of the failing motherboard onto the new one. It would be nice if they did.
Update 01/28/2017: I have received my phone today via FedEx Ground shipping, and they delivered on a Saturday. The status of my phone was factory reset. I can tell it was factory reset because I still have the unlimited tethering (hotspot) enabled from the previous rooting (Lollipop) and then went to Marshmallow and losing the root, but still have unlimited tethering. Also, Android OS is updated to H90021x (from the previous H90021w00), build number MRA58K, with Android security patch level 2016-11-01. You will need to set up the phone just like you did the first time. They also removed my tempered glass and left a narrow sticky film that doesn't cover the entire front screen glass that can be peeled off. Good thing I have an extra tempered glass for the V10. The phone came back with the same serial # and ESN/IMEI that I've sent to LG. If you're like me trying to migrate data from one LG phone to another, it's best to use the LG Backup in Backup & Reset under Settings that's found native in the phone. LG PC Suite and LG Bridge won't work with Verizon's LG G4 (VS986) on Windows 7 for me, no matter what I did (installed many LG G4 drivers, including Verizon's). Some backup apps, such as LG Backup (Sender) and Super Backup & Restore do not back up everything, neither does the native backup LG Backup in the Android Settings menu.
Update 02/03/2017: What appears to be a puzzling action on my repaired LG V10 is that I'm going to take no chance and back up my phone in case I end up losing data again. What happened earlier was that I was surfing the Internet with Chrome, reading up on a news article, when I was prompted to Miracast and enter a PIN. WTF? I ignored it a few times and then it got to the point where my phone was unresponsive with the Miracast prompts, but I was able to force my phone to reboot. Upon reboot, I noticed that the phone loading up was sluggish and not typically responsive. I decided to shutdown my phone to prevent further irreversible problem in the future (hint: boot loop). I waited for my phone to cool down for perhaps a few minutes before I powered on the phone again. This time, when the phone booted up, it was responsive as it normally has. Before all this happened, I didn't use my phone excessively nor extensive in a short period of time. I really have doubts that LG really applied a fix to their faulty connection problem and just used a replacement just to pass by.
Update 02/04/2017: I received an e-mail from LG requesting my feedback with respect to the repair. I gladly answered the survey, gave them good credit with respect to the repair itself, but when it comes to the quality of the LG product, they took a hit and I expressed my concern with respect to the boot loop.
These bootloops have been happening quite a lot lately. Makes me worried.
Affangta said:
These bootloops have been happening quite a lot lately. Makes me worried.
Click to expand...
Click to collapse
I would suggest that anybody with a functioning LG V10 to do their due diligence and back up their data on the phone in case there's a catastrophic event such as the boot loop I've experienced. At least I have most of my data backed up. Just some that I disabled but now realize it's worth having.
It happened to me too on Nov 2016. I have been told to return the phone to AT&T and get a replacement phone under warranty. I did receive a replacement V10. Now AT&T pissed me off on changing the phone contact expiry date to next year. I am on AT&T Next 12 plan. I am supposed to get a new phone on January 2017, but now I have to wait till 2018. Next time, I am buying phone myself.
anand_pv said:
It happened to me too on Nov 2016. I have been told to return the phone to AT&T and get a replacement phone under warranty. I did receive a replacement V10. Now AT&T pissed me off on changing the phone contact expiry date to next year. I am on AT&T Next 12 plan. I am supposed to get a new phone on January 2017, but now I have to wait till 2018. Next time, I am buying phone myself.
Click to expand...
Click to collapse
A replacement phone under warranty should not extend your contract. Did you contest the contract extension? Under the warranty exchange, there's no mention of contract extension required: https://www.att.com/esupport/article.html#!/wireless/KM1044996
Its kind of best to buy the phone out right.
On AT&T Next. What ever payment plan you choose, you dont get to keep the phone until it is completely "paid off". Which pushing through the confuseing payments costs as well as additional costs, in reality your technically paying more then the phone sells for. So if you intend on keeping your next phone. Just go out and buy an unlocked version. Or get an unlocked international version.
Try baking it?
My wife's v10 started bootlooping about a week ago and is out of warranty. This happened right after doing a FOTA security update. I figured it was due to that so I tried resetting the phone but could not boot in to anything to get it to reset. After extensive searching and reading, I have "fixed" the phone so far. It has been booted up and running for almost 2 full days now. We are not using it at the moment, we had a spare phone so its not like we were going to be out of anything. Instead of the freezer trick (was not worried about data backup), I did the baking trick and as surprised as I was...it worked! Here is what I did if it might help anyone else.
Please note that your warranty will really be void after doing this, especially if anything gets damaged. The information here is reference only and results may vary due to altitude and baking temps (thought I would NEVER put that in a disclaimer for gadgets and software, lol). You may or may not have data loss either, so do not blame me!
You will need to take the phone apart so you will need a small precision set of screwdrivers. Check out the video from the link below to see how to disassemble the phone, you only need to get to the part where the circuit board is removed.
https://www.youtube.com/watch?v=7N_mGT-P1ZA
And now...seriously,
1. Pre-heat your oven to 385 F (~195 C).
2. CAREFULLY take the circuit board out of the phone, use the video above as reference.
3. Place the circuit board in the oven and bake for 7 minutes. I set my board on a baking rack so it was not directly on a cookie sheet.
4. Take circuit board out, shut off oven and let sit for at least 20 minutes to fully cool down. Add salt for flavor? (j/k)
5. After cool down, CAREFULLY place circuit board back in and put phone back together.
6. Put battery in and let charge if needed before booting the phone up.
7. Cross fingers and turn the phone on!
We were at a point to where we did not want to file a claim if we were going to end up with the same phone possibly again and have issues so I figured I would try it out. My kids thought I was insane watching me bake a circuit board.
However, the electronics knowledge in me knows this is just enough to actually do solder reflow on the board. From the numerous posts that I have read, it appears that some of the soldering is faulty and sometimes a reflow will fix the issue. Since circuit boards are so small and intricate, it takes extremely serious skill to actually use a solder iron to fix those...so for those of us who are not extremely seriously skilled in soldering, the oven seems to work. Don't get me wrong, I can solder like no tomorrow...but not on circuit boards
So if you have nothing to lose...give this a shot!
I had the same problem, I'm unsecured so I take a repair where a technician and told the hay processor to re-weld it because it got off the board.
Ten days ago, during an ordinary work morning, and without warning, my V10 entered the boot loop spiral of death. The unprompted reboots became more frequent, moving backwards from home screen, to AT&T screen, to LG screen, from where the phone eventually refused to proceed. I bought the phone during the first week of U.S availability in October 2015, so it's past warranty, of course.
I submitted a ticket at the LG website, and shipped my comatose V10 via FedEx an exact 27 miles across the DFW metroplex to the LG Service Center near Alliance Airport north of Fort Worth. The package arrived there the next day thanks to close proximity to local ground service, rather than making a fun trip to Memphis and back.
My V10 returned yesterday. I paid $72 + tax for out-of-warranty replacement of the main logic board, which we surely suspect to have failed because of the well-known factory defect that appears to have affected the V10, G4, and even the G3. $72 is still a fair price for this type of repair on a large premium smartphone. My software and settings were easy to restore after my having number moved back from my wife's old G2 to a new SIM.
Will it last? I hope so.
Your are genius, so does your kid will grow up the same way...
Hi John!
I register this forum just for the purpose saying " Thank You! You are genius"
I followed your step by step guide and brought up my LG V10 to life, which casued by the so called " boot loop" problem few days ago.
I was almost ready to send my V10 back to the LG, and requesting for the replacemnt of the internal board of my LG V10. Luckily, I read your thread, and presume that your assumption is right with logical analysis. Now my phone is working without boot problem, and I successfully bring back my data from the internal memory, too.
Thank you so much, John!
eddie.
johnkirchner said:
My wife's v10 started bootlooping about a week ago and is out of warranty. This happened right after doing a FOTA security update. I figured it was due to that so I tried resetting the phone but could not boot in to anything to get it to reset. After extensive searching and reading, I have "fixed" the phone so far. It has been booted up and running for almost 2 full days now. We are not using it at the moment, we had a spare phone so its not like we were going to be out of anything. Instead of the freezer trick (was not worried about data backup), I did the baking trick and as surprised as I was...it worked! Here is what I did if it might help anyone else.
Please note that your warranty will really be void after doing this, especially if anything gets damaged. The information here is reference only and results may vary due to altitude and baking temps (thought I would NEVER put that in a disclaimer for gadgets and software, lol). You may or may not have data loss either, so do not blame me!
And now...seriously,
1. Pre-heat your oven to 385 F (~195 C).
2. CAREFULLY take the circuit board out of the phone, use the video above as reference.
3. Place the circuit board in the oven and bake for 7 minutes. I set my board on a baking rack so it was not directly on a cookie sheet.
4. Take circuit board out, shut off oven and let sit for at least 20 minutes to fully cool down. Add salt for flavor? (j/k)
5. After cool down, CAREFULLY place circuit board back in and put phone back together.
6. Put battery in and let charge if needed before booting the phone up.
7. Cross fingers and turn the phone on!
We were at a point to where we did not want to file a claim if we were going to end up with the same phone possibly again and have issues so I figured I would try it out. My kids thought I was insane watching me bake a circuit board.
However, the electronics knowledge in me knows this is just enough to actually do solder reflow on the board. From the numerous posts that I have read, it appears that some of the soldering is faulty and sometimes a reflow will fix the issue. Since circuit boards are so small and intricate, it takes extremely serious skill to actually use a solder iron to fix those...so for those of us who are not extremely seriously skilled in soldering, the oven seems to work. Don't get me wrong, I can solder like no tomorrow...but not on circuit boards
So if you have nothing to lose...give this a shot!
Click to expand...
Click to collapse
hoang51 said:
tl;dr: My chronology of the infamous LG V10 boot loop death which got repaired under LG's unannounced extended 15 months warranty. Important lesson learned is make sure to back up all the phone's valuable data (even though I technically didn't lose anything critical).
01/03/2017: I finally experienced the infamous boot loop of death with my AT&T LG V10 yesterday (01/02/2017). The boot loop I encounter isn't due to flashing gone bad or wrong, but due to regular use. My phone wasn't excessively overheating at the time, but I do know that the metallic ring around the power/finger print sensor was warm due to surfing the internet at the time on Chrome. I do have a tempered glass on the phone and a slim translucent plastic cover to protect my phone. What happened was that my phone suddenly just powered off the display screen. I thought the phone just experienced a force close and forced reboot, not that I ever experienced one with the V10, but other Android phones before (i.e., very old ass Android phones). But I waited for the phone to boot up, but it never did. I tried to reboot the phone and then that's when it got to the home screen and locked up. Ever since then, reboots failed to get pass the AT&T logo, but could pass the LG logo.
I've already tried the refrigerator/freezer trick to cool down the phone, but it appears that I'm passed that stage where the phone would not boot pass the LG logo or AT&T logo. The more I tried to get the phone to boot up, the more it will just stall or reset at the LG logo, or refuse to boot up (i.e., speed up its death). Even the charging screen once showed, no longer reaches the charging stage where it shows the percentage of the battery's power remaining through the wall charger or being plugged into a computer laptop. Pulling the battery and letting the phone sit idle (to cool down the internal circuits?) for a while will allow it to come back to life with the boot loop problem or the ability to charge the battery via a computer's USB port. I tried charging with the wall adapter, but that forces the phone to boot up, and render the phone useless thereafter, so I elected to charge the phone via computer.
My AT&T LG V10 (H900 variant) is on Android 6.0 (H90021w00). It's not rooted anymore due to upgrading to Android 6.0 (I updated back in November 2016 here) without issue and wasn't abused (e.g., phone dropped, water damage) for it to cause the boot loop of death. The hardware version (H/W) is 1.0 with the SKU 6084A. Battery manufacturing date appears to be 2015.11.07 (D). The OEM package boxing has DHHS Code MC1, manufactured date of 12/2015 and made in Korea.
I wanted to try and save some data off of my phone, but the phone couldn't stay on life support long enough. Of course, fastboot won't allow me to save data (it's design is to write data only). I did manage to put the phone into download mode (i.e., phone powered off, hold down volume button and plug in USB cable from computer) one time and try to flash an upgrade of Android 6.0 firmware H90021w00 with LG Up, but it failed somewhere after 10%.
Good thing I have Google Photos backing up all my photos and videos, and nothing critical resides on my phone other than auto logins. I'll just have to change all my passwords soon enough if my phone has to be taken away for warranty. I wanted to at least save data and do a data wipe to make sure that nothing falls into the wrong hands. But I now can't do any of the two. I called the nearest AT&T corporate store, but was directed to one that has a warranty center. I will be on my way to an AT&T corporate store later tonight that has a warranty center. Just doing so to avoid traffic. I know my phone has the usual 1 year warranty, and speaking to the AT&T corporate store with the warranty center, I was told that I have at least 80 something days left of warranty. So good thing I'm not screwed and can at least get a replacement phone.
Currently the phone is sitting on my desk charging at a slow ass rate and up from fluctuating anywhere between 12% and 21% to a now whopping 30% power capacity. I want to at least demonstrate the boot looping to AT&T personnel and it's not due to physical damage or water damage. I'll report back what's happening with my situation so that way, anybody else who experienced this situation will have something to go by.
Update 01/04/2017: I read through the freezer trick thoroughly this time and the entire thread. I decided to try it again, but this time, I left the phone in the freezer for a short time (half an hour or so) without the battery. After time elapsed in the freezer to cool down the phone, I plugged in the USB to the phone while having my laptop near the refrigerator with LG Bridge loaded and ready to back up, and then put in the battery. Lo and behold, the phone did manage to boot up all the way to the lock screen, due to various sound cues from the phone (AT&T logo) and USB connectivity (from Windows 7). However, when I tried to unlock the phone, that's when it froze and rebooted. After that, it hit the boot loop and won't get as far as the initial try. So I'll keep trying to revive my phone long enough to get some data off of it and wipe it clean. I still have time with warranty, so I'm in no hurry. Besides, I attempted warranty processing last night and missed the opening as the warranty department closed early.
Update 01/11/2017: I managed to get my LG V10 phone to boot up further than the freezer trick by utilizing the hair dryer trick here. Basically, what the video shows is that one must take a hair dryer, blow dry on the highest heat setting to the bottom of the backside phone up to the point where the phone gets hot, without the battery for over a minute. After that, put in the battery, boot up the phone and blow dry the bottom of the phone and heat it up even further while it's booting. I had to repeat the hair dryer heating process many times in order to stabilize my phone because it would reboot within minutes after I try to initially back up with LG Bridge's LG Backup tool. I did manage to overheat the bottom part of the phone so much that Android denied charging the battery via USB connected to the computer. Further exacerbating the problem was that the battery was so hot, LG Bridge denied backup because it thought the battery charge status was under 30% when in fact, my LG V10 showed at 49%. I did get the most important file that I was after on my phone after many tries (kept rebooting on me), but I'll persist to back up the entire phone in case I needed something else before turning this phone over to AT&T warranty service.
Update 1/19/2017: As much as I tried to back up my LG V10 and wipe afterwards, my attempts were futile. The phone couldn't stabilize enough after reaching the home screen, and would reboot shortly thereafter. At least I got what I've wanted. When I kept trying to revive it with the hair dryer trick, it just wouldn't go pass the boot screen most of the time (i.e., LG logo or AT&T logo). It even got to the point where it would turn on slowly (i.e., there's a delay booting up when power was pressed on). So at this point, it appears that the boot loop of death is sinking in further into my LG V10. I also tried the freezer trick again and then going back to the hair dryer trick when the freezer trick stopped working, although not back to back, otherwise that would provide temperature shock to the components. The freezer trick did manage to get further, but it only happened twice where it got to the home screen and then rebooted. Note to those wondering if condensation would trip or activate the moisture sensors on the phone and the battery, it does not when you take careful steps of taking the phone out of the freezer and putting it into the refrigerator and then take it out, letting maybe 10 minutes pass by for each step of temperature transition so that the phone's temperature can get to room temperature without condensation buildup.
Anyways, I decided that I've spent way too much of my time trying to revive my phone to back up data that most likely I wouldn't need. I went the route of sending my phone to LG for repair instead of going to AT&T store and receiving a refurbished LG V10. I'd rather have my phone repaired by LG and receive my phone back with the repaired hardware than to receive someone else's LG V10. I based my decision on this thread here over at Android Central where someone sent in their phone for repair, got theirs back with a clean start (i.e., don't expect LG to either back up your data or reuse your memory storage as no personal data was saved). It is good to note that LG has extended LG V10 warranty of 1 year (12 months) to 15 months. I'm pretty sure LG granted a 3 month warranty extension on LG V10s due to the boot loop issue. I didn't realize I got the extension until thinking back, when I called AT&T warranty center, they told me I had about 86 days of warranty left, which is about 3 months extended from my 1 year of warranty when it ended. The phone was bubble wrapped (removed back cover, battery, SIM, microSD) and shipped off in a small box that I re-used from another item that was shipped to me. Shipping carrier is by FedEx Ground that was paid for by LG, being shipped to LG's repair center in Texas.
Update 01/24/2017: The phone has arrived at the Texas facility yesterday (Monday) according to FedEx, but the status of my repair hasn't been updated anymore than giving me estimated delivery date of 9 days. What's odd is that LG didn't update the received date at repair facility field and have deleted my FedEx tracking number.
Update 01/25/2017: LG updated the repair status last night which pretty much acknowledged item received, diagnosed, repaired, and prepared for shipment back to customer. The repair was "Swap Board (Main/RF) : Others". I should have the phone back on 01/28/2017 and will update then accordingly. It appears that LG probably replaced the entire mother board which would include the 64 GB of memory holding user data, among others. Considering that others have reported of receiving a freshly formatted phone, I would expect the same once the phone reaches back to me. I would highly doubt LG went the extra length to migrate data off of the failing motherboard onto the new one. It would be nice if they did.
Update 01/28/2017: I have received my phone today via FedEx Ground shipping, and they delivered on a Saturday. The status of my phone was factory reset. I can tell it was factory reset because I still have the unlimited tethering (hotspot) enabled from the previous rooting (Lollipop) and then went to Marshmallow and losing the root, but still have unlimited tethering. Also, Android OS is updated to H90021x (from the previous H90021w00), build number MRA58K, with Android security patch level 2016-11-01. You will need to set up the phone just like you did the first time. They also removed my tempered glass and left a narrow sticky film that doesn't cover the entire front screen glass that can be peeled off. Good thing I have an extra tempered glass for the V10. The phone came back with the same serial # and ESN/IMEI that I've sent to LG. If you're like me trying to migrate data from one LG phone to another, it's best to use the LG Backup in Backup & Reset under Settings that's found native in the phone. LG PC Suite and LG Bridge won't work with Verizon's LG G4 (VS986) on Windows 7 for me, no matter what I did (installed many LG G4 drivers, including Verizon's). Some backup apps, such as LG Backup (Sender) and Super Backup & Restore do not back up everything, neither does the native backup LG Backup in the Android Settings menu.
Update 02/03/2017: What appears to be a puzzling action on my repaired LG V10 is that I'm going to take no chance and back up my phone in case I end up losing data again. What happened earlier was that I was surfing the Internet with Chrome, reading up on a news article, when I was prompted to Miracast and enter a PIN. WTF? I ignored it a few times and then it got to the point where my phone was unresponsive with the Miracast prompts, but I was able to force my phone to reboot. Upon reboot, I noticed that the phone loading up was sluggish and not typically responsive. I decided to shutdown my phone to prevent further irreversible problem in the future (hint: boot loop). I waited for my phone to cool down for perhaps a few minutes before I powered on the phone again. This time, when the phone booted up, it was responsive as it normally has. Before all this happened, I didn't use my phone excessively nor extensive in a short period of time. I really have doubts that LG really applied a fix to their faulty connection problem and just used a replacement just to pass by.
Update 02/04/2017: I received an e-mail from LG requesting my feedback with respect to the repair. I gladly answered the survey, gave them good credit with respect to the repair itself, but when it comes to the quality of the LG product, they took a hit and I expressed my concern with respect to the boot loop.
Click to expand...
Click to collapse
You may not have to change your passwords. Depending on what hardware is damaged they will likely trash the whole board. If any part of the chipset is fried or damaged in some way, your safe since everything is on a single chip. So if it is a hardware failure on the chip, then all your stuff thats on there is going in trash to never see light of day again.
mobile_edc said:
Hi John!
I register this forum just for the purpose saying " Thank You! You are genius"
I followed your step by step guide and brought up my LG V10 to life, which casued by the so called " boot loop" problem few days ago.
I was almost ready to send my V10 back to the LG, and requesting for the replacemnt of the internal board of my LG V10. Luckily, I read your thread, and presume that your assumption is right with logical analysis. Now my phone is working without boot problem, and I successfully bring back my data from the internal memory, too.
Thank you so much, John!
eddie.
Click to expand...
Click to collapse
Glad to hear it worked, you are most welcome!
@johnkirchner you are a genius. Thanks for the advice, freshly baked V10 back to life.
johnkirchner said:
My wife's v10 started bootlooping about a week ago and is out of warranty. This happened right after doing a FOTA security update. I figured it was due to that so I tried resetting the phone but could not boot in to anything to get it to reset. After extensive searching and reading, I have "fixed" the phone so far. It has been booted up and running for almost 2 full days now. We are not using it at the moment, we had a spare phone so its not like we were going to be out of anything. Instead of the freezer trick (was not worried about data backup), I did the baking trick and as surprised as I was...it worked! Here is what I did if it might help anyone else.
Please note that your warranty will really be void after doing this, especially if anything gets damaged. The information here is reference only and results may vary due to altitude and baking temps (thought I would NEVER put that in a disclaimer for gadgets and software, lol). You may or may not have data loss either, so do not blame me!
You will need to take the phone apart so you will need a small precision set of screwdrivers. Check out the video from the link below to see how to disassemble the phone, you only need to get to the part where the circuit board is removed.
https://www.youtube.com/watch?v=7N_mGT-P1ZA
And now...seriously,
1. Pre-heat your oven to 385 F (~195 C).
2. CAREFULLY take the circuit board out of the phone, use the video above as reference.
3. Place the circuit board in the oven and bake for 7 minutes. I set my board on a baking rack so it was not directly on a cookie sheet.
4. Take circuit board out, shut off oven and let sit for at least 20 minutes to fully cool down. Add salt for flavor? (j/k)
5. After cool down, CAREFULLY place circuit board back in and put phone back together.
6. Put battery in and let charge if needed before booting the phone up.
7. Cross fingers and turn the phone on!
We were at a point to where we did not want to file a claim if we were going to end up with the same phone possibly again and have issues so I figured I would try it out. My kids thought I was insane watching me bake a circuit board.
However, the electronics knowledge in me knows this is just enough to actually do solder reflow on the board. From the numerous posts that I have read, it appears that some of the soldering is faulty and sometimes a reflow will fix the issue. Since circuit boards are so small and intricate, it takes extremely serious skill to actually use a solder iron to fix those...so for those of us who are not extremely seriously skilled in soldering, the oven seems to work. Don't get me wrong, I can solder like no tomorrow...but not on circuit boards
So if you have nothing to lose...give this a shot!
Click to expand...
Click to collapse
Big thanks to you, LG V10 baked back to life, LG BackUP running 57% !
Its too bad I didn't know about this before hand. My phone just bootlooped last Saturday without warning. I contacted my carrier but I was literally 4 days over the warranty period with them. Contacted LG, and they told me they couldn't either repair or replace my phone because its an international model and they did not have the hardware for international models(no clue why they couldn't replace it, unless they stopped manufacturing this specific model). Either way, I didn't worry too much about my files as I had contacts and texts on the SD card as well as Google, and my pictures and media where stored on my SD card. However, for the latter, I didn't realize that you could only 'unlock' files with the same phone you locked them with, so they were sitting on my SD, completely useless. I also lost all my progress on Yu-Gi-Oh! Duel Links because apparently Konami are idiots that don't realize they can link progress to a Google account rather than going through their own service.
I just got done disassembling the device and heating it up with a heat gun. I had nothing to lose, so why the hell not? Surprisingly, its managed to remain working just fine for 2 hours now. Managed to recover my locked files, my Duel Links progress, and my Authy backup. Still, I know it will eventually happen again, and I'm still under contract for another year so I'll be forced to buy another phone and still pay for this "almost" paper weight. Here's hoping that Class-Action Lawsuit actually leads somewhere and LG deals with this fairly.
@johnkirchner
You saved me couple of hundred of bucks.
I almost made a deal to buy a new phone and for the sake of wasting time, i tried your method.
I am shocked to see my phone in working again.
You are amazing.
Pretty sure my phone isn't in warranty anymore anyway since it's been over a year since obtaining it (sadly it's not eligible for an upgrade until January of next year, since pay-off rates are now every 2 years minimum), but I'm hesitant to try the bake method -- especially since I don't have my own oven currently, being that I'm staying with someone else's family currently due to economic situations.
With that said, I can get to the factory reset option by holding the Vol-Down + Power buttons, I just don't want to lose my data. I know for a fact USB Debugging is enabled, because I always enable that pretty much first thing when I get my Android phones, but I can't get ADB to recognize it. Windows always shows it as a "USB Charge Only Interface". I know there's a way to use ADB to backup data ("adb backup -all" should work IIRC) so I was going to try that first, then try the factory reset and see if it helps at all. Any suggestions?
If I can even get the phone to start up at all, just long enough to take it to AT&T, I can just trade it in for a new phone. Otherwise I'm stuck paying over $200 more for a phone that doesn't even work anymore anyway, just to get a new one.
johnkirchner said:
My wife's v10 started bootlooping about a week ago and is out of warranty. This happened right after doing a FOTA security update. I figured it was due to that so I tried resetting the phone but could not boot in to anything to get it to reset. After extensive searching and reading, I have "fixed" the phone so far. It has been booted up and running for almost 2 full days now. We are not using it at the moment, we had a spare phone so its not like we were going to be out of anything. Instead of the freezer trick (was not worried about data backup), I did the baking trick and as surprised as I was...it worked! Here is what I did if it might help anyone else.
Please note that your warranty will really be void after doing this, especially if anything gets damaged. The information here is reference only and results may vary due to altitude and baking temps (thought I would NEVER put that in a disclaimer for gadgets and software, lol). You may or may not have data loss either, so do not blame me!
You will need to take the phone apart so you will need a small precision set of screwdrivers. Check out the video from the link below to see how to disassemble the phone, you only need to get to the part where the circuit board is removed.
https://www.youtube.com/watch?v=7N_mGT-P1ZA
And now...seriously,
1. Pre-heat your oven to 385 F (~195 C).
2. CAREFULLY take the circuit board out of the phone, use the video above as reference.
3. Place the circuit board in the oven and bake for 7 minutes. I set my board on a baking rack so it was not directly on a cookie sheet.
4. Take circuit board out, shut off oven and let sit for at least 20 minutes to fully cool down. Add salt for flavor? (j/k)
5. After cool down, CAREFULLY place circuit board back in and put phone back together.
6. Put battery in and let charge if needed before booting the phone up.
7. Cross fingers and turn the phone on!
We were at a point to where we did not want to file a claim if we were going to end up with the same phone possibly again and have issues so I figured I would try it out. My kids thought I was insane watching me bake a circuit board.
However, the electronics knowledge in me knows this is just enough to actually do solder reflow on the board. From the numerous posts that I have read, it appears that some of the soldering is faulty and sometimes a reflow will fix the issue. Since circuit boards are so small and intricate, it takes extremely serious skill to actually use a solder iron to fix those...so for those of us who are not extremely seriously skilled in soldering, the oven seems to work. Don't get me wrong, I can solder like no tomorrow...but not on circuit boards
So if you have nothing to lose...give this a shot!
Click to expand...
Click to collapse
i am absolutely blown away...i can't believe this worked. not that i didn't believe you, but i had to be skeptical until i tried it. and it worked. plain and simple. thanks so much for this post. i'm beside myself with excitement
Edit: well that lasted a whole 20 hours, this morning back to bootloop . sigh....was good while it lasted i guess
johnkirchner said:
My wife's v10 started bootlooping about a week ago and is out of warranty. This happened right after doing a FOTA security update. I figured it was due to that so I tried resetting the phone but could not boot in to anything to get it to reset. After extensive searching and reading, I have "fixed" the phone so far. It has been booted up and running for almost 2 full days now. We are not using it at the moment, we had a spare phone so its not like we were going to be out of anything. Instead of the freezer trick (was not worried about data backup), I did the baking trick and as surprised as I was...it worked! Here is what I did if it might help anyone else.
Please note that your warranty will really be void after doing this, especially if anything gets damaged. The information here is reference only and results may vary due to altitude and baking temps (thought I would NEVER put that in a disclaimer for gadgets and software, lol). You may or may not have data loss either, so do not blame me!
You will need to take the phone apart so you will need a small precision set of screwdrivers. Check out the video from the link below to see how to disassemble the phone, you only need to get to the part where the circuit board is removed.
https://www.youtube.com/watch?v=7N_mGT-P1ZA
And now...seriously,
1. Pre-heat your oven to 385 F (~195 C).
2. CAREFULLY take the circuit board out of the phone, use the video above as reference.
3. Place the circuit board in the oven and bake for 7 minutes. I set my board on a baking rack so it was not directly on a cookie sheet.
4. Take circuit board out, shut off oven and let sit for at least 20 minutes to fully cool down. Add salt for flavor? (j/k)
5. After cool down, CAREFULLY place circuit board back in and put phone back together.
6. Put battery in and let charge if needed before booting the phone up.
7. Cross fingers and turn the phone on!
We were at a point to where we did not want to file a claim if we were going to end up with the same phone possibly again and have issues so I figured I would try it out. My kids thought I was insane watching me bake a circuit board.
However, the electronics knowledge in me knows this is just enough to actually do solder reflow on the board. From the numerous posts that I have read, it appears that some of the soldering is faulty and sometimes a reflow will fix the issue. Since circuit boards are so small and intricate, it takes extremely serious skill to actually use a solder iron to fix those...so for those of us who are not extremely seriously skilled in soldering, the oven seems to work. Don't get me wrong, I can solder like no tomorrow...but not on circuit boards
So if you have nothing to lose...give this a shot!
Click to expand...
Click to collapse
I gotta give it to sir john. I was hesitant to bake my board, but i figured i really wanna toast it anyway so what the heck. 15min after i turned off the oven i reassemble my v10, and it now boots onto home screen like magic.
Salt to taste
mobile_edc said:
Hi John!
I register this forum just for the purpose saying " Thank You! You are genius"
I followed your step by step guide and brought up my LG V10 to life, which casued by the so called " boot loop" problem few days ago.
I was almost ready to send my V10 back to the LG, and requesting for the replacemnt of the internal board of my LG V10. Luckily, I read your thread, and presume that your assumption is right with logical analysis. Now my phone is working without boot problem, and I successfully bring back my data from the internal memory, too.
Thank you so much, John!
eddie.
Click to expand...
Click to collapse
Thanks john
After limited temporary success with the hair dryer method your post led me to the baking method. It took 3 attempts at increasing time and temps . Started at 385 for 7 min. And it tried to boot but not. Then tried 385 for 10 min and it made it to just past the red round hello. Then I went all in. 400 for 13 min. With a dash of salt and a sprinkle of mesquite flavor. I'm in Kansas city... we love our bbq...what can I say? Anyhow, it sure as hell worked.... can't believe it but yes indeed... and it makes for a great no **** kinda story... thanks to all who shared here... oh btw, toothpaste does in fact make for a great heat sink..... paddle faster I'm hearing banjos
As you can see in thread, phone just dead. Dunno what happened. I bought it an year ago. I've tried to connect it to computer and it was visible as QHSUSB bulk but now i can't see it there. It doesn't react for turning on. I can't get into download mode, recovery mode. Very long time ago i flashed Android MM from xda and it was working good. It had ~50% of battery when died. I've tried to put off battery and then connect to pc but still nothing happen. It has broken screen (was working good) but i've done it in September 2016 so. I can connect it to Linux but i think it won't help too. Any fixes? I think they won't take It at warranty because of screen. Phone looks like dead for ages :<. @edit IT'S NOT DEAD! I've disconnected something from battery this longer one and when i click power i can hear "something" in the phone. And it gets heater so looks like processor is working. But it's still not visible in the device manager.
edit2
i know emmc pinouts.
While I was using the phone, with battery at 66%, the exact same thing happened to mine. I'm sick of it. Time for a new phone.
(Had the rooted V15c image on it, no broken screen, only the camera issue - should someone care)
Same problem here, what is happening . My phone was approximately 80-90% and it suddenly turned off and I can't turn it on ..
bump
Phone went black with warning
The same just happened to mine. It was fully charged and I was using it and then the screen went black. There are no lights when I plug it in, no vibration after pressing and holding the power button. Nothing
I've connected it to my pc and a driver installed, I think the same one as a post above (QHSUSB) but still the phone doesn't respond in any way.
It's the European H955 on official MM 6.0.1 no root or mods and is out of the one year warranty yet was in excellent condition. Does this mean the phone is for scrap and nothing can be done?
Hi, I found a solution to repair the phone in this state. I start by telling you a story, a long time ago I had an HP laptop. video card was detachment from motherboard, and to a stick again we used a method called reflowing. I thought that the phone has the same problem, however we have nothing to lose so I opened the phone I took out the motherboard and started to warm up each chip using a hot air blower. I mounted the phone back and now works like new. I apologize for my bad English I am from Romania.
alex_otopeni17 said:
Hi, I found a solution to repair the phone in this state. I start by telling you a story, a long time ago I had an HP laptop. video card was detachment from motherboard, and to a stick again we used a method called reflowing. I thought that the phone has the same problem, however we have nothing to lose so I opened the phone I took out the motherboard and started to warm up each chip using a hot air blower. I mounted the phone back and now works like new. I apologize for my bad English I am from Romania.
Click to expand...
Click to collapse
Any one tried this method and succeeded may please inform on this forum
My phone crashed, would reload to lock screen then restart and finally would not start at all. Before this the rear camera stopped working.
I had reset, flashed a new Rom and replaced the Camera which didn't solve the issue.
After the phone died I tried reflowing though I had no heat gun so I just used the oven. 200c for 7 minutes after disassembly.
That was about 8 hours ago and I am typing on my phone.the Camera is also working.
I will post if it stops again. I did it as the phone was dead and I had nothing to lose.
I have the same problem, and I am interested in getting a heat gun for this purpose. What specific parts of the phone did you reflow/heat? (in terms of the chips, or the entire board.)
Thanks in advance.
xaresys said:
I have the same problem, and I am interested in getting a heat gun for this purpose. What specific parts of the phone did you reflow/heat? (in terms of the chips, or the entire board.)
Thanks in advance.
Click to expand...
Click to collapse
I did not heat the whole motherboard, just the chips under the shields.
Oven Phone Fix?
clb2c4e said:
My phone crashed, would reload to lock screen then restart and finally would not start at all. Before this the rear camera stopped working.
I had reset, flashed a new Rom and replaced the Camera which didn't solve the issue.
After the phone died I tried reflowing though I had no heat gun so I just used the oven. 200c for 7 minutes after disassembly.
That was about 8 hours ago and I am typing on my phone.the Camera is also working.
I will post if it stops again. I did it as the phone was dead and I had nothing to lose.
Click to expand...
Click to collapse
What part of the phone did you reheat exactly? The whole phone? or did you take all the plastic out?
This part here: http://m.ebay.com/itm/OEM-AT-amp-T-LG-G-FLEX-2-H950-REPLACEMENT-32GB-LOGIC-BOARD-MOTHERBOARD-ORIGINAL-/141923410166
Also be sure to take off the rubber part on the back. The purpose is to remelt the solder.l, so only board and nothing else.
To disassemble there are some videos on YouTube. Remove your sim card before taking off the backing
Remember this is a last resort, you could end up with a completely dead chip.
clb2c4e said:
This part here: *link*
Also be sure to take off the rubber part on the back. The purpose is to remelt the solder.l, so only board and nothing else.
To disassemble there are some videos on YouTube. Remove your sim card before taking off the backing
Remember this is a last resort, you could end up with a completely dead chip.
Click to expand...
Click to collapse
Thanks for the information. Is there a specific way you have to remove the shields, or do I use a soldering iron to get it off? (And if so, does it do any good to solder them back on?)
clb2c4e said:
This part here: http://m.ebay.com/itm/OEM-AT-amp-T-LG-G-FLEX-2-H950-REPLACEMENT-32GB-LOGIC-BOARD-MOTHERBOARD-ORIGINAL-/141923410166
Also be sure to take off the rubber part on the back. The purpose is to remelt the solder.l, so only board and nothing else.
To disassemble there are some videos on YouTube. Remove your sim card before taking off the backing
Remember this is a last resort, you could end up with a completely dead chip.
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Click to collapse
Did it 395 degrees Fahrenheit (201.66 Celsius) for 7 minutes, I preheated the oven. The camera and everything now works fine.
xaresys said:
Thanks for the information. Is there a specific way you have to remove the shields, or do I use a soldering iron to get it off? (And if so, does it do any good to solder them back on?)
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You shouldn't have to use a soldering iron to take anything off. At least not as far as I am aware of.
I should note that as of this morning my phone when blank and will no longer turn on. I will try reflowing at a higher temperature as some solder may need a higher heat but I am not optimistic that this is a permanent fix.
Hey everyone !
First try to connect it in emergency mode to the computer in order to flash with LG UP. If you cannot boot into emergency mode but the device appers on your computer ( and PC is unable to connext into GF2) maybe you could burn your motherboard.
I burn one 7 months ago with my device resting on my pocket so its a common problem for this device (as official support told me so its full covered by guarantee )
Hope you can solve soon !!!
Hello everyone! I have some problem with my Pixel. I was recording a video in 4k and the phone was charging during the recording. Then I found, that there is just 6% of the battery, made it at least 50%, took the phone off the charging and since then I can't charge, turn it on, start into bootloader, because there is no indications at all, just after pressing power and volume down for about 30 seconds, there is some vibration - I don't know what does it means. What can I do?
If the power is off, you should definitely be able to charge. I see a few possibilities:
The charger is bad
The cable is bad
The charging port on the phone is dirty or corroded
The charging port is broken
Hopefully it's not the last one, but try to eliminate the other possibilities. Be careful when trying to clean the port, so you don't damage or scratch anything. I've read at least one person post that they were able to get some goop out, and then their phone charged normally after that.
Good luck!
post-mortem said:
If the power is off, you should definitely be able to charge. I see a few possibilities:
The charger is bad
The cable is bad
The charging port on the phone is dirty or corroded
The charging port is broken
Hopefully it's not the last one, but try to eliminate the other possibilities. Be careful when trying to clean the port, so you don't damage or scratch anything. I've read at least one person post that they were able to get some goop out, and then their phone charged normally after that.
Good luck!
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Click to collapse
Everything with the charging is going well, because I'm using the original cable, with charges my second device right now. The charging port was okey, because it was charging while recording video. The cable was plugged in for a few hours, so the phone should be charged. That's why I still have the question: "What's happened to my Pixel?"
Your motherboard could potentially be gone. Here's my story.
I had a Pixel that I loved and adored. It began to have random reboots. I'd be doing something, and the phone would reboot. It happened sporadically, but was a nuisance because when I'm on call at night, my paging app doesn't start in the background after a restart, so I began missing some nighttime pages. Only happened twice, but it's a bit unacceptable in my line of work.
Eventually the reboots happened more frequently, and then one day it wouldn't turn back on. I tried everything and all i would get with long presses of the power button was a blip of a vibration motor. I talked through Google Support who recommended uBreakIFix. I sent the phone to them (after purchasing a used craigslist replacement) and they said a motherboard replacement was needed. Literally everything in the phone was in perfect condition, I had the phone in a protective case with screen cover since day 1 and there was no water damage. They also couldn't get it to power on. The slight vibration you're mentioning is exactly the issue I ran into and a motherboard replacement is 300+ dollars so I had to call it a loss.
Oh, God... But is there any answer about why this happens?
jakegub said:
Your motherboard could potentially be gone. Here's my story.
I had a Pixel that I loved and adored. It began to have random reboots. I'd be doing something, and the phone would reboot. It happened sporadically, but was a nuisance because when I'm on call at night, my paging app doesn't start in the background after a restart, so I began missing some nighttime pages. Only happened twice, but it's a bit unacceptable in my line of work.
Eventually the reboots happened more frequently, and then one day it wouldn't turn back on. I tried everything and all i would get with long presses of the power button was a blip of a vibration motor. I talked through Google Support who recommended uBreakIFix. I sent the phone to them (after purchasing a used craigslist replacement) and they said a motherboard replacement was needed. Literally everything in the phone was in perfect condition, I had the phone in a protective case with screen cover since day 1 and there was no water damage. They also couldn't get it to power on. The slight vibration you're mentioning is exactly the issue I ran into and a motherboard replacement is 300+ dollars so I had to call it a loss.
Click to expand...
Click to collapse
Oh, God... But is there any answer about why this happens?
If you look around, this is not an uncommon issue although it’s also not that widespread. I tried to argue with Google that this was a hardware defect that needs to be covered by extended warranty replacement but they wouldn’t have it. I even argued that the random reboots that I first chatted with support about while my device was in warranty were a symptom of the same issue, but they still wouldn’t replace the phone.
jakegub said:
If you look around, this is not an uncommon issue although it’s also not that widespread. I tried to argue with Google that this was a hardware defect that needs to be covered by extended warranty replacement but they wouldn’t have it. I even argued that the random reboots that I first chatted with support about while my device was in warranty were a symptom of the same issue, but they still wouldn’t replace the phone.
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Click to collapse
Does this happens on the 2nd and 3rd Pixel versions?
I've had my Pixel 2 for a while now and haven't had any unusual behavior. I love my pixel 2.
another case
jakegub said:
If you look around, this is not an uncommon issue although it’s also not that widespread. I tried to argue with Google that this was a hardware defect that needs to be covered by extended warranty replacement but they wouldn’t have it. I even argued that the random reboots that I first chatted with support about while my device was in warranty were a symptom of the same issue, but they still wouldn’t replace the phone.
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Click to collapse
I had a similar problem, possibly the same. My Pixel 1 rebooted randomly, but pretty rarely, like once every several months. One morning it rebooted and then a few minutes later died for good. Unlike your phone though, pushing power + down-arrow didn't do anything. At the google-recommended repair store, they tried obvious things like changing the battery and nothing worked. They said that the charging cable drew a negligible amount of current, something like 50-80mA if I remember right.
What is "extended warranty replacement"? When I talked to Google, they said that since my phone was 21 months old, they wouldn't do anything for me.
aram_h said:
I had a similar problem, possibly the same. My Pixel 1 rebooted randomly, but pretty rarely, like once every several months. One morning it rebooted and then a few minutes later died for good. Unlike your phone though, pushing power + down-arrow didn't do anything. At the google-recommended repair store, they tried obvious things like changing the battery and nothing worked. They said that the charging cable drew a negligible amount of current, something like 50-80mA if I remember right.
What is "extended warranty replacement"? When I talked to Google, they said that since my phone was 21 months old, they wouldn't do anything for me.
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Click to collapse
Yeah your mobo is shot and so is mine.
The extended warranty was a $100 add-on when you bought the phone to insure it for 2 years. This is a scam. Any issues you will find on these devices will have occurred and made themselves known within the first 3 months or 3 years after having the phone. Having bought the warranty also means nothing from a customer service point of view as they will refuse to work with you on anything about the phone if it is more than 15 days past warranty expiration even if you have NEVER made a claim and the problem is an obvious hardware defect that you wouldn't ever assume needed to be fixed until it's already too late and your device is no longer functional
To give some context, my S10e (Verizon SM-G970U) decided to boot loop out of nowhere. Since this happened, I have factory reset the phone, no success. I brought it to a local repair shop who said they couldn't fix it. Now I have flashed the phone with Odin and despite the phone being flashed it STILL is boot looping. At this point, I'm assuming something went wrong with the hardware but I don't even know where to start with that. If anyone has any suggestions I would greatly appreciate them.
Firmware used :
Download Samsung Galaxy S10e SM-G970U VZW USA (Verizon) G970USQU5GUBH firmware
Fast download latest Samsung Galaxy S10e firmware SM-G970U from USA (Verizon) with G970USQU5GUBH and Android version 11
www.sammobile.com
Vivala8955 said:
... it STILL is boot looping...
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Click to collapse
If it is a hardware issue (which sounds likely), there's an old electronics trick you might try: Power it off, put it in the refridgerator awhile, take it back out and power it on. This has work'd for me with stereo components, for example, as well as a phone. It once revived a hard disk drive long enough for me to capture important data. Oh, but the phone this has brought back for me, an S10e BTW, works only while still cold and has issues with charging while its temperature is low. Still may be worth a try.
MrGoodtunes said:
If it is a hardware issue (which sounds likely), there's an old electronics trick you might try: Power it off, put it in the refridgerator awhile, take it back out and power it on. This has work'd for me with stereo components, for example, as well as a phone. It once revived a hard disk drive long enough for me to capture important data. Oh, but the phone this has brought back for me, an S10e BTW, works only while still cold and has issues with charging while its temperature is low. Still may be worth a try.
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Click to collapse
Wow, I just did this and to my surprise it worked! Prior to this, I wasn't able to get past the Google sign in page on start up (on good attempts) but now I was able to get it all the way to the homescreen and even install some apps before my battery died. Any idea of what this could mean for the actual hardware? I.e. this means the battery needs to be replaced etc
Vivala8955 said:
Wow, I just did this and to my surprise it worked! Prior to this, I wasn't able to get past the Google sign in page on start up (on good attempts) but now I was able to get it all the way to the homescreen and even install some apps before my battery died. Any idea of what this could mean for the actual hardware? I.e. this means the battery needs to be replaced etc
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Click to collapse
Great; glad it work'd. Did you attempt to charge it while it was working? Mine actually took charging after warming up only a short time, once. Got it back all the way to 100% charged. But then it quit with dead black screen, and now revives only for a minute or two.
In the old days of individual transistors, we used to turn on a non-working electronic device and blast a shot of freeze spray on various components until the device started working; even with IC (integrated circuit) chips that have lots of transistors. This way, we knew which part needed replacement. But with today's phones, you replace the entire circuit board because the soldering is done by machines; it's too finely detail'd to replace one chip.
MrGoodtunes said:
Great; glad it work'd. Did you attempt to charge it while it was working? Mine actually took charging after warming up only a short time, once. Got it back all the way to 100% charged. But then it quit with dead black screen, and now revives only for a minute or two.
In the old days of individual transistors, we used to turn on a non-working electronic device and blast a shot of freeze spray on various components until the device started working; even with IC (integrated circuit) chips that have lots of transistors. This way, we knew which part needed replacement. But with today's phones, you replace the entire circuit board because the soldering is done by machines; it's too finely detail'd to replace one chip.
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Click to collapse
I haven't tried charging the phone when it's on. Only when it's off and has returned to room temperature. Seems to me that about an hour in the fridge equals about 5 minutes of screen on time until the phone heats up again.
As for the internal component's you bring up a good point. Even if I were to determine what is causing the issue, I don't have the will/technical know how to buy the parts and do it myself. Outside of just replacing everything, in which I'd just buy a new phone haha.
Vivala8955 said:
... I'd just buy a new phone ...
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That's what I did. Look'd at lots of possibilities, ended up buying another S10e.