[Q] Nexus 5 issues - Nexus 5 Q&A, Help & Troubleshooting

Hello everyone!
So I bought the Nexus 5 about 2 months ago and it occasionally would hang and I would need to force reboot it. I found out Slimkat was very stable and fast so I flashed that almost immediately. I had absolutely no problems until after the 4.4.3 update, which quite literally, a few days after, my phone emitted an odd noise (almost like the N64/NES freeze noise) and shut off. It would refuse to reboot. I contacted my carrier and they told me it'd be 150 to replace it. I decided to try and fix it.
I used a toolkit to put everything stock on the phone.
Now, I'm running 4.4.2 OTA. I'm still having frequent crashes with the same noise. After a crash it takes anywhere from 5-20 minutes for the phone to actually boot.
It essentially boots, shows the Google screen and freezes there or just completely goes black.
Or, it goes into the bootanimation and freezes or goes black.
I finally got a logcat though and have two separate lists. The errors and the whole logcat.
Error log: http://pastebin.com/ZTwJXntG
Full logcat: http://pastebin.com/2DNy99b2
If anyone could provide insight and possibly a way to fix this, it would be very appreciated. I don't have 150 dollars to fix this right now lol

Why would it cost $150 to replace it? It should be covered under warranty with Google/LG, not your carrier.

Pirateghost said:
Why would it cost $150 to replace it? It should be covered under warranty with Google/LG, not your carrier.
Click to expand...
Click to collapse
I bought it from my carrier and have insurance. I work in an industrial setting and my screen cracked, so they require it to go through the insurance which has a 150$ deductible. I doubt my warranty will cover a hardware/software fault with a cracked screen.

No one has any idea?

your logs dont tell me much, its just a plain logcat. what would be helpful for me is a last_kmsg. you would grab one of these AFTER it shutdown by itself or reboots. at least it would show why exactly it shut down or rebooted.

Related

How to MANUALLY get the "! android" Screen?

hey guys,
i went to the warranty center today to get my cappy swapped. Bought this phone when it first came out. After five random shutdowns in 2 days, i went to the warranty center to get it replaced. i told them that i was experiencing MANY random shutdowns and the GPS problems and they flat out rejected me saying that if they can't repeat it than i can't get it swapped. I got home and just my luck, it rebooted again. is there anyway to force that "! android" screen? Im betting my money that if i could get that to happen i could go there and demand a replacement. A fast answer would be appreciated.
btw, my phones not rooted, and if possible, i would like to keep it that way (ironically, for warranty purposes)
You could use odin to flash stock and pull the plug in the middle. I can confirm that it can produce the result you seek! I dropped mine in the middle of a flash and boom.
bambamboom said:
hey guys,
i went to the warranty center today to get my cappy swapped. Bought this phone when it first came out. After five random shutdowns in 2 days, i went to the warranty center to get it replaced. i told them that i was experiencing MANY random shutdowns and the GPS problems and they flat out rejected me saying that if they can't repeat it than i can't get it swapped. I got home and just my luck, it rebooted again. is there anyway to force that "! android" screen? Im betting my money that if i could get that to happen i could go there and demand a replacement. A fast answer would be appreciated.
btw, my phones not rooted, and if possible, i would like to keep it that way (ironically, for warranty purposes)
Click to expand...
Click to collapse
They can't reject your request for a replacement it is under the warranty and whatever you find defective in the phone you have the right to replace it. It's not like they are giving you a brand new phone. Of course they cannot reproduce the problem because it happens randomly. If I wore you I would call the customer service and complain about what happen I bet they will give you something for your trouble because you and ATT know that the shut down and the gps issue is widely known.
Sent from my Nexus One using XDA App

WTF is wrong with this phone?

Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.
Could be your phone mate. I've had this phone maybe about three months and haven't experienced those issues. Just might be a lemon you have. Where did you purchase the phone?
Sent from my Inspire 4G using XDA Premium App
I bought the phone at an authorized AT&T retailer store. The kind you find in common shopping strips.
Try to see if they will give you a replacement
Sent from my Inspire 4G using XDA Premium App
GTIVRon said:
Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.
Click to expand...
Click to collapse
Back up your stuff and factory reset. If that doesn't work then either Root it and try a different ROM or get a replacement phone.
You might want to look at the thread in here about random shutdowns. It looks like the batteries on these phones can be the culprit. My phone randomly shutdown, sometimes restarted. I thought it was a ROM I had loaded at first. The problem got progressively worse no matter what ROM I used. It would do it maybe once a day & then within less than 3 weeks I have to keep it plugged in all the time. It happened when I opened a power-intensive app like navigation or a game. The battery is covered under warranty.
This issue seems to be rather uncommon, but it does exist.
Nothing compared to what Captivate owners went through.
Lemons do happen, but as suggested, I'd try another battery first. If that doesn't solve the problem, there shouldn't be any issue with getting a warranty replacement.
And that warranty replacement will, with near certainty, be a good one. Again, unlike the Captivate.
I've had mine for about 3 months with none of these issues. HTC phones for me have been great. Even their customer service and support if their products. And I have had Samsung,motorolla, and LG none at the same level of build quality. If you continue having problems get in touch with the HTC support they will help if not let u know if you can get a replacement.
Sent from my Inspire 4g running ClearDroid 1.1.2
I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.
At&t is usually good about replacing defective phones and will be faster than dealing with htc. You obviously have experience with at&t warranty having owned a captivate.
GTIVRon said:
I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.
Click to expand...
Click to collapse
Those stickers are intact right? As long as their intact and not "punched in," which would indicate a screwdriver has penetrated in order to get the phone open, you should be good, as far as that's concerned.
Uhh well bad luck for you... I dont think this is a common problem...
Im guessing the iphone is on top of your list xD
Sent from my Inspire 4G using XDA Premium App

[Q] Does rooting void the insurance?

tl,dr: dropped my rooted phone- it's dead. It's insured, but will the fact that it's rooted be a problem? Also tmo has a larger deductible- any advice for me on that?
I rooted my T-Mobile G2x and installed CM7 (and of course CWM) about 6 months ago. I've had insurance on it since I got it in April. I just dropped it from about 3 feet (fell off of my lap as I was exiting a coupe) and cracked the screen pretty significantly. It does not power on off of the battery. When I plug it in, the LG logo pops up, stays for about 3 seconds, and then the screen goes blank- the notification lights flash on and off, and then the process repeats. If I try to go into the bootloader, I hold down power + volume down, and the LG logo stays on for longer (maybe 9 seconds or so) and then it ultimately repeats the whole cycle. Interestingly, if I just have the phone plugged in with no battery, it doesn't do anything. It's as if it was just on the battery, or as if I wasn't mashing the power button.
So I have 2 questions:
A) Is there any problem with making an insurance claim on a rooted phone? If so, are there any steps that I can take to fix that? Is there any way to power it up enough to unroot it? I'd also like to get some pictures and the like off of it.
B) The deductible for this particular phone is $130. To me, that seems kind of obscene, since the phone goes for 199 normally. With 8 months of insurance at 6 bucks per month, that's $48 in insurance. That, plus $130 = $178, almost as much as the phone is with a new contract. I actually got my G2x for free because we left AT&T to come to T-Mobile, so- in my head, anyway- I have a hard time paying more for the replacement than I do for the phone initially. Does anyone have any advice for me on this? Is this fee negotiable or anything? Can the $130 be offset by $48?
What really gets me is that the same phone: the Optimus 2X, has a replacement fee of $40! It's the same phone, except that it has the keyboard gestures that I was hoping would be in the G2x. There's no way to get one of those instead, right?
I'm on vacation right now, and so I won't be home for 3 more days- I'll take it into T-Mo then. But is there anything else that I can try in the meantime? I've tried booting into recovery, but that didn't work, and I can't think of anything else to try. I might just try to leave the battery out overnight. For some reason that sort of thing has worked for me in the past with other phones.
EDIT: Never mind- I got it turned back on! Apparently when I dropped it, somehow one of the contact points for the battery was compressed. With a pencil I pulled it back out and it works. Now I just have to make an insurance claim on the screen =D (Which, apparently, I can do without un-rooting)
Err guess I should have read the whole post
Unfortunately tmobile/asurion's deductible is non negotiable. I know what they will say, since you prolly aren't due for upgrade, the cost of the phone to you right now is 499.
As for not powering on, not sure, but if the issue was just with the screen, I'd replace the screen myself, but not all sure what your situation is
Also, yes, you absolutely can process insurance on a rooted device
Sent from my GT-P7500 using Tapatalk
kronickhigh said:
Err guess I should have read the whole post
Unfortunately tmobile/asurion's deductible is non negotiable. I know what they will say, since you prolly aren't due for upgrade, the cost of the phone to you right now is 499.
As for not powering on, not sure, but if the issue was just with the screen, I'd replace the screen myself, but not all sure what your situation is
Also, yes, you absolutely can process insurance on a rooted device
Sent from my GT-P7500 using Tapatalk
Click to expand...
Click to collapse
Ah good, that's very comforting. At the very worst, I pay 130 bucks and everything is back to normal (minus the pictures!)
I understand, from a business perspective, that they can say that the full price would be 499. That makes sense- I just don't like it! I should have been more careful, I suppose. It just broke so easily! Gorilla glass, indeed...
Thanks for the reply- I'm glad that I can get it replaced for sure!
I'd really like to be able to use the phone, even with a broken screen, for the remainder of the trip- you can't think of anything else I should try to get it to turn on?
EDIT: nvm, I got it (editing first post)
Robanada said:
Ah good, that's very comforting. At the very worst, I pay 130 bucks and everything is back to normal (minus the pictures!)
I understand, from a business perspective, that they can say that the full price would be 499. That makes sense- I just don't like it! I should have been more careful, I suppose. It just broke so easily! Gorilla glass, indeed...
Thanks for the reply- I'm glad that I can get it replaced for sure!
I'd really like to be able to use the phone, even with a broken screen, for the remainder of the trip- you can't think of anything else I should try to get it to turn on?
EDIT: nvm, I got it (editing first post)
Click to expand...
Click to collapse
what if rooting caused you to lose your imei?
nateap87 said:
what if rooting caused you to lose your imei?
Click to expand...
Click to collapse
then you would have a paperweight
yes.....

[Q] Random reboots after screen replacement of Nexus 5, twice

I need your help, please.
Last year I broke my Nexus 5 screen.
After replacing the LCD (original) I encountered random reboots every day.
I took it back to the store, they replaced the screen again and the random reboots disappeared.
About a year later, 2 weeks ago, I broke the screen again
Took it to a different store and paid again for the original LCD replacement.
**Surprisingly, random reboots are back!**
My phone randomly reboots itself maybe 3-4 times a day, sometimes it won't turn on until I press the power button for about 10 seconds, and then it starts "optimizing apps" for a few minutes.
I tried clearing the cache, reinstalling kernels, factory reset, wiped everything and reverted to a blank new ROM, problem persists.
I also tried tapping the device, playing with the power button etc... nothing, it doesn't seem to be related.
I went back to the store, but I couldn't even show the problem, as the reboots only happen randomally and there's no way to initiate it.
He didn't agree to replace the screen again, and advised me to buy a new battery (which I didn't)
The technician seems like a nice guy, I don't think he is trying to rip me off.
He is the store owner so replacing the screen will go straight from his pocket, and he's really convinced that the random reboots has anything to do with the screen replacement.
On the other hand, the alternative is me paying again for a screen replacement, which I really don't want to, as paying for two screen replacement is almost like buying a new phone :/
My questions are:
1. How is it possible that the same problem happened twice? Maybe there is something wrong with my phone that is not related to the screen?
2. Any ideas how can I reproduce the reboots manually? so at least I can make him believe that there is a problem.
3. What do you think I should do? I really need a working phone and not excited about paying again.
Thank you!

Nexus 5 Repaired at LG service Center - Software Failure?

Hey Guys,
My N5 is 18 months old and suddenly the screen went dead. I could hear things beeping with apps etc and could receive calls but the display was shot. I tried everything to reflash the phone but to no avail. I tried connecting to a PC to sideload - anything at all but no dice. The laptop could see the phone but couldnt access it via explorer or ADB or anything else.
I sent it into the LG Repair Center here in Forth Worth and i got this diagnosis: Software Failure. Out of Warranty by Date code, Receptacle / Minor problem.
It going to cost me 45.00 + tax to fix it so i said go ahead but i'm a little concerned on what the problem actually was. I'm afraid they are just gonna ultra flash it somehow and it'll be broke again in no time. THe repair warranty is only 90 days.
What do you guys think? Any experience on this issue or something similar? Should i get the phone back and shake it for something else?
Any input is greatly appreciated.
I see what you mean, it seems like you have a hardware problem not software, not sure how flashing will fix it if you cant see any images at boot,
You did tell them the screen is not responding right?.
It is worrying to see these stories about the screen just dying, mine is around that age.
The screen just stopped responding. Sometimes i would get a very faint backlight on the screen. Its like i was trying to start the car but she wouldnt turn over. I told them everything this is all they came back.
Not very happy....
I am having a similar problem. One day it shut off and it would only boot to google then go black. It wont connect to a computer or boot also it has no haptic feedback. LG said it was an LCD connector problem and said it would be $150 to fix...

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