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After today's expected launch went without an event, I contacted Verizon.
Here is the link to the about page for VP and Chief Marketing Officer, Marni Walden.
http://bit.ly/iAKpSp
I sent her the following letter (click the link at the bottom of her page)
Ms. Walden,
I am contacting you as a very disgusted customer. Since last fall, I have been waiting for Verizon to release a Windows Phone 7 device. I learned in the fall that this device would not be available on the CDMA networks, and as a software developer, I understand how Microsoft had not yet implemented support for it. However, Verizon has been stringing its customers along for about five months now with the implied promise of a Windows Phone 7 device, yet has not delivered.
In December, VZW advertized to Microsoft employees the Trophy, and it promised an "Early 2011" delivery. That offer had an expiration date of 12/31/2010, although that delivery has been pushed back to March, April, and May, and the delivery time range has been removed from the flier.
On March 23 the CDMA Sprint HTC Arrive was released. CDMA support was finally here. But Verizon dragged its feet. An April launch was expected, because despite the tight lips at Verizon, pictures were leaked of a Verizon branded Trophy, as well as an April expiration date on the Microsoft employee offer. That came and went. Now two Thursdays in May have come and gone without the device that many of us are waiting for.
You are not doing anything but making customers angry by dragging your feet, not releasing the device, and not giving us a release date. You are holding on to a phone that was available in Europe last October, albeit without CDMA support. Which means if you wait much longer you will be releasing a year-old phone. Do you think it is all right to treat your customers like this? Are you that ticked off at Microsoft over the failure of the Kin that you are willing to drag your customers who want the Windows Phone through the mud like this?
It is high time for whomever at Verizon is throwing the temper tantrum about the Kin to get over it, and give us the phone we want. I don't want one of the 47 different Android phones you now carry. I don't want the iPhone. I and many well-informed consumers like me, want a Windows Phone 7 device. Please quit holding us hostage.
Sincerely,
Richard Hopkins
Verizon frustrating
I've talked to many salespeople about what signs there are of the Trophy being released. The general consensus is that the rumor start a month before the device is available and training is done a week before. None of these things have happened for the Windows Phone 7 device. There are two blank spots at Costco for two new devices.........maybe.....?
A dummy device was spotted at Best Buy this week. http://bit.ly/iig3Sr
XBox Live had a Verizon Trophy theme for download yesterday (since pulled) http://bit.ly/mTOJbU
Verizon employee training started two weeks ago. http://bit.ly/itTXms
The phone is currently on Bestbuy.com, and can be placed in shopping cart, but order cannot yet be completed. http://bit.ly/mbk04A
Press shots have been leaked http://bit.ly/m3wCia
Verizon is excited to offer Win Phone 7 http://cnet.co/erI5Wp
I'm not sure how much louder the rumors could get, to be honest.
Encouragement
Just talked to another Verizon guy and he said training was last week. Asked the Costco people and they said they "hoped" that one of the spaces was for the Trophy.
You're going to learn very little if anything at all by canvasing the VZW employees and retailers. They can (and often do) lose their jobs for letting information out. And since they often do leak, they are often kept more in the dark than those of us who know how to use Twitter.
I just had a nice chat with Lachelle at Verizon Wireless. I voiced all of the concerns I've had, blah blah blah.
Among the things she said:
1. We can't give out release dates for our phones because it affects our competitiveness. My response: You announced on Feb 11 that you were going to carry iPhone, release in a month. You gave a month notice, and you launched on time. How competitive are you on this platform if you're the only major carrier in the world (with supported language) that doesn't have a phone on the platform? You have like 47 different Android models, but not everyone wants Android.
2. I will pass your comments on to our marketing department so they can look into whether we should carry this phone. My response: You WILL be carrying this device. You have made a special offer to Microsoft employees, and have modified that offer at least 3 times that I can think of off the top of my head. A dummy device has been spotted in a Best Buy store, and I've seen pictures of it online (I forgot to tell her it is listed on bestbuy.com). Your store employees have been trained on it. Verizon branded devices have been seen in the wild (I forgot to tell her about the one on craigslist). You're on the edge of launching, and granted, all I've got are rumors, but the photographic evidence to back those rumors is overwhelming. You are frustrating your customers by keeping this so tightly under wraps. The whole world, except for Verizon employees it seems, knows that there is a device coming, and the lack of information is frustrating your customers. I stayed with Verizon, and gave you until the 12th, because the most powerful evidence of a launch seemed to point at the 12th, but I NEED the phone now, so today I became an ATT customer, and I'm talking to you on an ATT phone.
Anyway, she gave me the typical "I'm going to pass this up to marketing" blah blah blah and "thank you for your feedback because it helps us to keep our customers happy blah blah blah." She also said that the more they hear from customers, the more attention they can give this issue. WRITE THOSE LETTERS!
We'll see what happens. I'm kind of hoping, since there is a droid phone launching tomorrow, that it may be tomorrow, however that is just speculation on my part and I have no evidence to back it up whatsoever.
Just found this on Pocket-lint.com ..
pocket-lint.com said:
Microsoft will roll out its latest phone operating system, currently codenamed Mango, to Windows Phone 7 users starting on 1 September, Pocket-lint has exclusively learnt. Therefore, that will be the date that the company will start its fightback against Android and the iPhone.
Multiple trusted sources have confirmed to us that the start of next month will see the new OS, available to developers over the summer, launching on new handsets, as well as becoming available to current WP7 customers.
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Link
http://www.pocket-lint.com/news/41489/windows-phone-7-mango-1-september
So let me guess, Verizon will be March 2012 ?
Well its just a rumor :|
Extreme boy said:
Well its just a rumor :|
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True, but it was also a rumor that the Mango beta was going to be released to developers, and that happened. It was also a rumor that Mango was RTM, and just a couple of days later that was also confirmed.
There are a couple of good reasons to unveil it at that time. Not only would it beat Apple and Google to the punch, giving WP7 (mostly) undivided media attention for a month or so, but it would allow new devices to be announced at IFA. Seems like a good plan to me.
I would be very surprised if it was not available in time for the Build conference, so Sept 1 feels right. I certainly expect every paid Build attendee will be getting a Mango phone of some sort.
mikebaz said:
I would be very surprised if it was not available in time for the Build conference, so Sept 1 feels right. I certainly expect every paid Build attendee will be getting a Mango phone of some sort.
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I don't, would be nice
although september first would be really ideal. TO beat the apple crunch but also for OEMs to churn out new F/W updates too
It should be landing around that time. I mean, it is done and all. So the release is immanent.
Damn if its Sep 1 for first class users like ones with branded contract wp7 users .. Than I think my unbranded, expansys unlocked German Samsung Omnia 7 will get it by Mid November .. :'(
Sent from my OMNIA7 using XDA Windows Phone 7 App
RoboDad said:
True, but it was also a rumor that the Mango beta was going to be released to developers, and that happened. It was also a rumor that Mango was RTM, and just a couple of days later that was also confirmed.
There are a couple of good reasons to unveil it at that time. Not only would it beat Apple and Google to the punch, giving WP7 (mostly) undivided media attention for a month or so, but it would allow new devices to be announced at IFA. Seems like a good plan to me.
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Yea, but, after NoDO, that was a mess...
Let's hope they release it to Zune to everyone on Sept 1st but, I wonder what the carriers are going to do, if they stop it or not.
At least things look like it's possable to happen but, this did not come directly from Microsoft, so take it with a grain of salt...
It won't be coming to Zune on September 1st. That's already a given. Plus, when it is ready I expect Microsoft to release it to us on a rolling schedule, not all at once. Any release on that date will likely be in the form of new hardware announcements, and possibly the announcement of the initial schedule for delivery to existing phones.
As for Nodo, technically no carriers blocked it. If they had, there would be people out there who were still running 7004 due to carrier block, and that isn't the case. NoDo is available right now for every phone. The whole "carrier blocking" issue was a mole hill made into a mountain.
What some carriers did (which was pathetic and reprehensible) was take far too long during their internal testing and updates to their own apps. What should have been a 4 week process ended up being a 4 month process in some cases.
Whether Microsoft will be able to motivate them to be quicker this time is anyone's guess, but one thing that is different is that we know the exact date that the carriers all received the final build of Mango (and we also know that they received earlier builds as well for development purposes).
Unfortunately, for now all we can do is wait and see what happens.
Ms employees are getting it today
http://www.wpcentral.com/microsoft-employees-getting-mango-7720-starting-today
Someone please leak it so I don't have to wait till next year for Verizon to release it....
เป็นข่าวดีๆ หวังว่าจะออกมาเร็วๆ
evatari said:
เป็นข่าวดีๆ หวังว่าจะออกมาเร็วๆ
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"I hope the news will come out soon."
English please... This is an english thread
Confirmed to be a rumor by Joe Belfiore (via Twitter). Too bad.
As we close in on the 15th, I think two things will happen:
A) No Mango. The rumor-mill did it again.
B) Microsoft will STILL not have learned their lesson about replying to rumors.
They have to know what is being said on every single blog on earth. Type Mango into Google and it pulls up 500 news stories that say "durr will Sept 15 be release date??". Yet the closest thing I can find is a reply to a comment on the dev team blog. What happened to that guy who was hired after the NoDo fiasco to liaise with consumers?
Rule 1 in their position should be addressing rumors. No matter how small. Set up a "wp facts" page. Address the 15th rumor or whatever is next. By not, they're shooting themselves in the foot. I'm a cold-hearted cynic, and even I'm half convinced that it may actually begin being launched tomorrow.
A. I think the chance is rather high, but one never knows until that day gets here, right? That's what makes those rumors so power - the suspense of it. If it doesn't come people will just blame the carriers or OEMs. I think Microsoft was smart to say that their job was done, but they threw the OEMs and carriers under the bus in the process. Microsoft still has to approve the OTA even after the OEMs and Carriers do their thing, and there really isn't much to do since you they aren't allowed to bake in a ton of apps like on Android, WinMo/Symbian, and BB.
B. I think Microsoft thinks it helps them because it gets headlines, but when those days come and go the disappointment more than counters whatever was gained leading up to those days.
They did set up a webpage. Mango is not on it yet.
Just to answer your question. The guy they hired to be customer facing said in a blog post about a month and a half ago that he was going to maintain radio silence and "the next blog post will be the announcement that it is being released." A lot of good that's doing him.
While I wish they could have a concrete release date, I do wish they would at least deny dates. Sure it's our own fault for investing to heavily into unsubstantiated rumors, but they really could kill all of the speculation with one quick blog post.
Although the guys who said the release was this week have been spot on with their previous predictions, I may have to bet against this one.
Sent from my LG-C900 using XDA Windows Phone 7 App
A: Microsoft only have an estimate date of when Mango will be ready for roll out.
B: Microsoft will only roll out the update after it test the update infrastructure.
Lol @ test the update infrastructure.
No.
Also, "this fall" is not an estimated date. Fall is a season, not a month, not a week, and certainly not a date. It's a 3 month season and if they wish to pass that off as an estimated date, I guess it means they genuinely think their customers are idiots. An estimated date would be something along the lines of "the second week of September." "This fall..." That tells me nothing other than "we're giving ourselves a 3 month span so that if they ahve to wait until the dawn of Winter, we won't look like idiots."
But anyways, we've seen this tactic employed recently. Remember the Samsung US Galaxy S FroYo updates and #NeverAgain? Yea, that's basically what happened. I'm suprised WP7 users aren't furious they had to wait a whole year for an update, but this seems like a special kind of user base. Microsoft must be ecstatic they're given so much rope to play with (then again, they didn't sell 10M phones like Samsung, probably 3-4M in the US alone)...
Main issue is getting the update through the OEMs and carriers. Most OEMs already have the update ready, and they're even making new stock Mango phones.
Carriers are another deal, but I'm suprised it takes carriers so long with WP7 updates when they have a lot less stuff to test due to their inability to bake as much bloatware into the devices' ROMs and stuff like that.
Maybe the carriers are waiting for their partners (TeleNav, MobiTV, Slacker, Netflix, etc.) to get their apps Mango-ready before they approve it? Cause we all know they won't Okay the update if their subscription-based Value-Adds don't work correctly on it...
sure haven't said:
B) Microsoft will STILL not have learned their lesson about replying to rumors.
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Microsoft has a policy concerning rumors. That is they do not comment and that is the best policy.
If this rumor is true, MS might make an announcement in the next few days and then the download will be available. If that's the case, then there was no need to comment on the rumor and say "Yes Mango is coming this week, but we want it to be available shortly after we announced it so we're not announcing it today."
If the rumor is false, people might be pissed at MS but they have no reason to be so. We do not know who started the rumor and all we ever heard from MS was "fall".
Now if MS were to dismiss every incorrect rumor as soon as they can (to not get up expectations), a missing comment on a rumor would kind of mark it as true.
They only comment on rumors when the rumor really might leave many people disappointed, like the Xbox + blu ray thing a couple of years ago.
Xbox 360s have sold way better than Windows Phones and this Mango rumor might be a big deal for us enthusiasts, but apart from us that's that.
BTW, I saw someone yesterday or the day before casually toss out the 2 PM PST time for a Mango release. That rumor's now dead.
I have a feeling it will be released on the 20th
9/15 isn't mango day, that was another rumor, folks. We've been saying "fall"... it's not fall yet! http://t.co/ZcvBO5ys
From joebelfiore on twitter.
I5 launching around then. Theyre dumb.
Sent from my SGH-T959 using XDA App
sure haven't said:
As we close in on the 15th, I think two things will happen:
A) No Mango. The rumor-mill did it again.
B) Microsoft will STILL not have learned their lesson about replying to rumors.
They have to know what is being said on every single blog on earth. Type Mango into Google and it pulls up 500 news stories that say "durr will Sept 15 be release date??". Yet the closest thing I can find is a reply to a comment on the dev team blog. What happened to that guy who was hired after the NoDo fiasco to liaise with consumers?
Rule 1 in their position should be addressing rumors. No matter how small. Set up a "wp facts" page. Address the 15th rumor or whatever is next. By not, they're shooting themselves in the foot. I'm a cold-hearted cynic, and even I'm half convinced that it may actually begin being launched tomorrow.
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Click to collapse
What lesson do they have to learn? They get free publicity, the only ones disappointed are the idiots that power the rumor mill.
fb401 said:
Just to answer your question. The guy they hired to be customer facing said in a blog post about a month and a half ago that he was going to maintain radio silence and "the next blog post will be the announcement that it is being released." A lot of good that's doing him.
While I wish they could have a concrete release date, I do wish they would at least deny dates. Sure it's our own fault for investing to heavily into unsubstantiated rumors, but they really could kill all of the speculation with one quick blog post.
Although the guys who said the release was this week have been spot on with their previous predictions, I may have to bet against this one.
Sent from my LG-C900 using XDA Windows Phone 7 App
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by the way, that's the same guy that kept radio silence while the blog was exploding with angry people during the nodo update failure.
The best thing for EVERYONE, devs, users, shops, etc would be to a predetermined release date, well in advance too. Failing that, as the date closes in, more and more accurate time windows. Failing that too, bad enough as it is, at least dispel rumors. Because it's not like people are EXCITED about the update. People are IMPATIENT. And rightly so, you're putting out features that have been on every smartphone for a long time !
let face with it or without mango WP7 is never going to win much of the market share, I expect theres a few who will have renewed their contact & jumped OS's before the mango hits the consumer ?
Last fall, researchers at cybersecurity firm NowSecure found a bug in most Samsung smartphones that could allow hackers to spy on users.
In March, Samsung told NowSecure it had sent a fix to wireless carriers that they could distribute to users. It asked NowSecure to wait three months before going public.
Last week, the researchers bought two new Samsung Galaxy S6’s from Verizon VZ +0.89% Wireless and Sprint S +0.43%. They found both were still vulnerable to the security hole, which involves how the phone accepts data when updating keyboard software.
NowSecure CEO Andrew Hoog shared his version of events with The Wall Street Journal as his company prepared to release its research Tuesday. The story helps illuminate why hacking is so hard to stamp out.
That’s particularly true in smartphones, with its diffuse system of device makers, software programmers and network operators. Things likely are only to get worse as Americans connect their thermostats, door locks and cars to the Internet and face the need to update their software.
Samsung, Sprint and Verizon didn’t immediately respond to requests for comment Monday.
NowSecure’s Ryan Welton was scheduled to present his findings on the bug at a Black Hat mobile security conference in London on Tuesday.
The flaw shows how hackers can take advantage of software updates for nefarious purposes. In this case, Welton found he could hijack the process of updating one of the virtual keyboards Samsung installs on many Android smartphones. From there, he could eavesdrop on phone conversations, rummage through text messages and contacts, or turn on the microphone to capture audio.
That was possible, Hoog said, because Samsung didn’t encrypt the update process.
NowSecure’s story also offers a glimpse of the behind-the-scenes talks that often occur when a security company finds flaws in consumer software used by millions. The security firms generally give software makers time to fix the bug before going public.
In this case, NowSecure said it contacted Samsung in November 2014. On Dec. 16, Samsung asked for more time, Hoog said. On Dec. 31, it asked for a year to fix it, he said.
Hoog thought that was too long, reasoning that if his researchers found the bug, hackers would too.
The companies went back and forth until March, when Samsung said it had crafted a patch and had sent it to wireless carriers. They agreed the bug could be made public in about three months.
“We had some heartburn” over the delay, Hoog said. He said he does not know of any incidents where hackers exploited the flaw.
It was then up to the carriers to push users to download updates. That doesn’t always happen, or a user, running an old phone, may not bother.
NowSecure says it is yet to find a patched phone as of this week. Though “we still have to go to a T-Mobile TMUS -0.28% store,” Hoog said
Source : NowSecure, WSJ, BlackHat
I am guessing this is referencing the same exploit being discussed in the arstechnica website?
New exploit turns Samsung Galaxy phones into remote bugging devices
If so does freezing/uninstalling Samsung Keyboard 4.0 in Titanium backup be an effective stop gap measure considering I rarely use the default Samsung keyboard?
the problem samsung have a fix for this BUG but i dont know why samsung dont give this fix in an update are beter and the problem are fixed now perhaps wait to launche it with an M update ??? or an L 5.1 ?
This morning after reading some news about the razer phone 2, I spoke to customer support on the razer site asking if the current razer phone is still getting updates and I was told that some upgrades are coming at the end of this month or some time in October...
I asked what these updates were and I was told that they are part of Oreo but they didn't say if it was just a security update.
Here's hoping they make the camera better:fingers-crossed:
Good to hear. I had given up hope based on the fact we're still on a May security patch, pathetic.
Never listen to customer support reps about these things they know very little in most cases.
For instance over in the Razer forums they contacted them too and an update was apparently supposed to be out at the end of August, which apparently now has slipped to the 2nd week of September and now from you October.
See what I mean? Until it comes from Official Razer channels don't believe it.
The whole communication is terrible, just look at the sticky posts in the official razer forums. It's looking like they've already abandoned the phone.
Well, it's here...so...