Brand new Device, unable to connect WIFI - Huawei Mate 9 Questions & Answers

Hello.
I have come across an error on my brand new Mate 9, where the wifi simply wont turn on.
Firstly, Yesterday i received the phone and the WIFI was seemingly working ok. Which would suggest it may now have arrived faulty.
But last night, i completed the setup process. Installed my apps as you do. Updated all existing apps and updated to the most recent android version in the update section.
After a while i noticed i was on Mobile Data and not WiFI was odd as i sit 2 meters from my Router.
I attempted to connect to wifi but the option wont even turn on. I have contacted my provided who are willing to have it looked at but i will be without a phone for up to 2 weeks. So im trying to trouble shoot myself.
Below are 2 videos of me trying to turn WiFI on. First one is trying through settings. 2nd one is after a factory reset indicating it may not be a settings issue.
https://youtu.be/Q-VfQrMA-4s
https://youtu.be/g8cpAHd3nBU
Any help would be appreciated.
Regards

Update messed up?
Can you apply update again?

Could be the update. Device says its up to date.
Unsure if you can to roll back.

Hi guys, I have the same problem with my mate 9, also I have this problem from 3 months ago, and I not found any solution, it's exist that?
Anyway I have problems also with overheating, battery fast drain, touchscreen.... I really I feel like I pay for a **** my money... Cheers

I have a same trouble, when I got update via OTA on my L29C636. Updated to B181, wifi and bluetooth doesn't work.
I have try to flash the same firmware with dload method, and it can roll back with dload method (I've try to flash B156 firmware)
So I think that we can do is waiting for the next update (maybe on Oreo firmware)

I saw your video. The same happen to me. Please, If you find the way to solve the problem, sahre it!!!!! Good luck.

Related

[Q] Anyone else getting Software update unavailable?...

So I flashed back to stock with odin a couple hours ago (F2) and wanted to update to G7 but I have been getting a "update service unavailable". Anyone else having this issue or had this issue in the past? I searched and it seems some people who get this pretty much cant update for months and end up getting their phones switched out.
x714x said:
So I flashed back to stock with odin a couple hours ago (F2) and wanted to update to G7 but I have been getting a "update service unavailable". Anyone else having this issue or had this issue in the past? I searched and it seems some people who get this pretty much cant update for months and end up getting their phones switched out.
Click to expand...
Click to collapse
If you just want the G7 modem just head on over here and download and flash it.
http://forum.xda-developers.com/showthread.php?t=1788313
or you can check this page out for the whole G7 ROM.
http://forum.xda-developers.com/showthread.php?t=1892670
I've been getting this message since the 29th... I don't have anything specific I want to flash, but, any idea why we can't check for updates?
A lot of speculation, but it seems like a new sim from Verizon fixes it for 95% of people.
There are 3 possible ways to fix that issue, 1 - Try clearing the Google Framework Services 2 - Factory reset 3 - New SIM card. I tried the first two with no luck, then I got a new SIM card and that still did not work at first(after I got the new SIM card I ended up doing the first 2 step again and that's when it worked). Now i get the "No Update Available" lol. Hope this helps.
I had same issue couple days ago. I reset phone 3 times cleared google framework nothing works.
I wouldnt waste your time and just go get a new sim card i did and in 2 mins it was downloading update
Sent from my SCH-I535 using Tapatalk 2
I had that issue.
New sim didn't work... had to get a new phone. Luckily I was within my 14 day return/exchange.
Verizon store didn't want to, but they gave me a brand new phone.

[Q] Moto G Airplane problems on KitKat

Hi, After a recent update to KitKat on my Motorola G (Tesco Mobile) the phone randomly goes into airplane mode has anyone else had this problem? I had guessed that it maybe a problem with an app that may need updating for KitKat support but before I weed out all the apps I thought I would ask here in the hopes someone has had the same problem and has resolved it somehow.
Any help or suggestions would be gratefully recieved.
Thankyou.
midge_5 said:
Hi, After a recent update to KitKat on my Motorola G (Tesco Mobile) the phone randomly goes into airplane mode has anyone else had this problem? I had guessed that it maybe a problem with an app that may need updating for KitKat support but before I weed out all the apps I thought I would ask here in the hopes someone has had the same problem and has resolved it somehow.
Any help or suggestions would be gratefully recieved.
Thankyou.
Click to expand...
Click to collapse
Wow, that's strange
Try rebooting the phone turn it off and on
See if that works
2) See your app list, and LOOK at the less unkown apps and remove them first and see
Best of luck
Krisshp said:
Wow, that's strange
Try rebooting the phone turn it off and on
See if that works
2) See your app list, and LOOK at the less unkown apps and remove them first and see
Best of luck
Click to expand...
Click to collapse
I should have mentioned its running a stock rom, anyway yes I have tried a factory reset as well as a reboot with the same issues, it could be an app but doing a reset should have sorted that out, I seem to remember though that apps reinstalled after reset etc, I will check though and publish any findings thanks Krisshp, in the meantime if anyone else has come across this issue I'd appreciate your thoughts - Thankyou. :fingers-crossed:
midge_5 said:
it could be an app but doing a reset should have sorted that out,
Click to expand...
Click to collapse
Apps aren't able to control Airplane mode directly since Android 4.2.x, so it must be something else.
Probably the SIM is not correctly set.
Take it out and put it back.
Sent from my XT1032 using Tapatalk
Hi, After a recent update to KitKat on my Motorola G (Tesco Mobile) the phone randomly goes into airplane mode has anyone else had this problem?
Click to expand...
Click to collapse
Interestingly mine did the same thing a few days ago , but ( touch wood! ) only once!. Picking up the phone, I noticed that there was no network status. Trying to make a call said 'disable airplane mode'. Turning airplane mode on then off fixed it for me.
Is your phone still locked to Tesco ? mine's unlocked and on giffgaff.
moto g aeroplane mode headache
Moto g 8gb on giffgaff
Since turning on daydream and upgrading to KitKat mine has also done the same. Turned off daydream and rebooted phone so far so good about to go on 2 hour journey will let you know my findings. Fingers crossed. How ever I noticed just before upgrading to this phone that the same thing started to happen in my old c905.coincidence? We are all using the o2 network
I have the same airplane mode / loss of service notification on my 8gb moto g on Talkmobile which is on the voda-uk network.
same problem
I've still got the same problem. Will either turn on airplane mode automatically at random points or usually when I try to make a call. has anybody managed to find a solution?
Check that the SIM is well placed. My SIM is faulty factory and sometimes come off easily when I remove the cover.
It's definitely not the sim. I've only had problems since the update. Sim has been taken out, wiped and put back in.
I've done a factory reset using the software and the power off way. If there is a way to put jellybean back on, that might help. Its just a random glitch to have airplane mode turning itself on randomly.
has anyone found a solution to this?
my phone keeps putting itself into airplane mode since the KK update, it's ruining the experience of this phone for me
Well you have two options. 1- Warranty. 2- Root the phone and try whit a Custom Room's and try out until solve the problem(and lose the warranty). I preferred the first one
Just been looking for more info on this. There's some reports on of similar issues on the Nexus with 4.3 ( and maybe 4.4.2 )
https://code.google.com/p/android/issues/detail?id=58317
https://code.google.com/p/android/issues/detail?id=58495
There's also a couple of threads on the Motorola forums relating to the Moto G ( not sure how many of the posters there are common to here ? )
https://forums.motorola.com/posts/eee23c886b
https://forums.motorola.com/posts/c23d71e3d8?page=1
NB sorry can't post direct links yet!!
im having the same issues on my retail moto g, it's got to be a bug in the kk update as it never happened on jb !
also my sister's tesco moto g is having the same problem
this worked for me
had the same problems when moved from 4.3 UK retail to DE retail.
the issue was fixed when i did a factory reset to my phone.
No problems since.
As i recall the flashall scripts i used to flash stock roms (both UK and DE) do not format /cache and /data partitions.
same problem here and seems to be getting worse,no problems while using wifi but when switching too data it goes into airplane mode,this can happen straight away or go for hours without doing it, really annoying
lots of complaints on the motorola forums and samsungs now so hopefully google are on the case..
quizmaniac said:
same problem here and seems to be getting worse,no problems while using wifi but when switching too data it goes into airplane mode,this can happen straight away or go for hours without doing it, really annoying
lots of complaints on the motorola forums and samsungs now so hopefully google are on the case..
Click to expand...
Click to collapse
I have 5 moto G's here, all upgraded to KitKat, all suffering from the same issues.
Come on moto/google, can we have a fix??!
Update imminent
Just spoken to both Tesco Mobile and also to Motorla help chat, both tell me that the fix has been released and the phone should be updated immininently - heres hoping, as the problem seems to be getting worse every day!
jamesclark said:
Just spoken to both Tesco Mobile and also to Motorla help chat, both tell me that the fix has been released and the phone should be updated immininently - heres hoping, as the problem seems to be getting worse every day!
Click to expand...
Click to collapse
my girls phone has this problem, I have the solution.
Just flash the 4.3 respective radio.img so for example go to the moto g radio and kernel page and expand the 4.3 content box and choose the radio for your region whatever that is you will notice only a few are different, then flash it in either twrp or cwm or in fastboot
fastboot flash radio (filename).img
I personally flashed twrp and the flashed the radio.zip whilst in the custom recovery
if anyone needs help with this PM me
MAKE SURE YOU CHOOSE THE CORRECT RADIO I TAKE NO RESPONSIBILITY FOR BRICKS

[Q] Slow WiFi activation since update to Lollipop 5.0.2

Hi,
ever since I updated to Lollipop 5.0.2, activating WiFi takes a lot longer than it used to on KitKat. I usually switch off WiFi.
On KitKat, after tapping the WiFi icon it usually took no more than 2-3 seconds for the device to activate WiFi, find my network and get connection.
Now, on Lollipop 5.0.2, it never takes under 8 seconds, often even longer.
How can this be? How can they mess up this apparently simple act and make it so much worse than it was before?
I bought my Moto G in early 2013 (in Germany). It is rooted but I don't think I have done anything special to it. For this last update from KitKat to Lollipo I could not use OTA, though, and the only way to make it work was to install the Brazilian stock ROM (could not find a proper European one). Systemversion says 220.21.28.falcon_umts.Brasi.en.BR
Is the Brazilian ROM the cause of this problem?
Either way: How can I fix this?
I also have that problem.
Getting it connected on University takes like 15 seconds. 8 to turn Wi-Fi on and the rest to actually get connected to it.
Turning of the Wi-Fi is a lot slower than it was before.
rmrbpt said:
I also have that problem
Click to expand...
Click to collapse
Do you also have the Brazilian ROM?
Nope, stock EU 5.0.2 over here.
Too bad I don't know anyone else with the same phone 'cause I would like to check if the problem's on my phone or if it happens with everyone.
It's also kind of a bummer that no one else posts here...

Desperate for help

Hey guys!
I have posted before but since then the issue has exacerbated to the point where I'm at my wit's end.
I have the SM-P907A AT&T version of this tablet. I bought it second hand and started experiencing issues almost immediately, although nothing as bad as what I'm going through now.
It began with the odd blue-screen and very rare restart. It quickly escalated when I created multiple profiles (user ids). The restarts would happen entirely randomly but without fail within 10 minutes of operation no matter what I did. Oddly enough, it would NEVER restart when connected to a power supply, though I have drawn very little from that.
Thusly, I factory reset my tablet and hoped that would fix the issue; to no avail. Then I decided to Odin flash the stock ROM. Again no joy. Restarts were persistent and regular when the tablet wasn't connected to a power supply. I then rooted the tablet, installed Titanium Backup Pro and proceeded to freeze all apps/odex-es related to Samsung Knox. As some have posted, doing this helped them out. Not lucky enough, I guess.
My questions:
Did my setting up multiple users somehow mess with the tablet in such a deep and integrated way that even factory resetting, re-flashing stock would not help? Is that even possible? My firmware version is P907AUCU1AND7. I'm going to manually update to Lollipop but if my meddling with the multiple users "broke" something essential, will that help?
No, proppably not
kalaris said:
Hey guys!
My questions:
Did my setting up multiple users somehow mess with the tablet in such a deep and integrated way that even factory resetting, re-flashing stock would not help? Is that even possible? My firmware version is P907AUCU1AND7. I'm going to manually update to Lollipop but if my meddling with the multiple users "broke" something essential, will that help?
Click to expand...
Click to collapse
I don't think that using the multi user functionality has anything to do with the issues you are experiencing. I have 3 user on my tablet and using it for a year now. Both on KitKat and Lollipop that I am using now. Both rooted, KitKat with Xposed also. Never had issues with blue screens and reboots.
Issues with US devices have been posted regularly and explanations have been posted. Don't focus on multiuser for the issues you experience.
I' am using the SM-P905 International version (EUR)
PDA: P905XXUABOG1
CSC: P905EURABOG1
Ridiculous
Okay guys. Seriously ridiculous. I downloaded the lollipop ROM but got an error when adb sideloading it because it requires the previous firmware P907AUCU1ANK2 for it to update properly whereas I have the one older than that: P907AUCU1AND7.
Can someone help a brotha out? Post a link from where I can download it?! Maybe share their stock rom file?! Pretty please? I've managed to find only TWO results on google. One is a mobilefileserver result requiring that I Pay $60. The other is a Chinese site requiring that I pay significantly less but in a way which is baffling me at the moment.
Any good guy out there who can help??????
A member posted links to it in 5.1.1 upgrade posts...
Sent from my SPH-L300 using XDA Free mobile app
zomg! thank you! how'd i miss this?!
kalaris said:
The restarts would happen entirely randomly but without fail within 10 minutes of operation no matter what I did. Oddly enough, it would NEVER restart when connected to a power supply, though I have drawn very little from that.
Click to expand...
Click to collapse
Random restart is the problem of cracked battery connector. Re solder the battery connector will fix it permanently.
Read the thread " Flickering Screen " in Galaxy Note or Tab Pro, you will see they all have similar problem like yours and the fix is simple.
No software or upgrade will fix the hardware problem, regardless Kitkat or Lollipop.

Galaxy Note Edge AT&T (SM-N915A) Issues/Crashing/Bootloop After 5.1.1 OTA Update

Ever since updating to 5.1.1 via OTA update on my AT&T Galaxy Note Edge SM-N915A, I have had numerous issues. The phone lags/freezes often at best, but also crashes and reboots randomly. Worse yet, it has gotten into a boot loop a few times. I have factory reset and cache-wiped numerous times and even flashed a clean 5.1.1 via odin and still have the same issues. Apparently 5.0.1 or 4.4.4 cannot be flashed via Odin once 5.1.1 is installed and I can confirm this is true as I have tried.
Is anyone else having these issues? I have seen similar reports from the Note 4 forums but they seem to be getting new firmware updates to fix the issues. My firmware is N915AUCU2COI2 and is the latest available for the SM-N915A as far as I can determine.
try to flash kernel find on xda.
sagelwwa said:
Ever since updating to 5.1.1 via OTA update on my AT&T Galaxy Note Edge SM-N915A, I have had numerous issues. The phone lags/freezes often at best, but also crashes and reboots randomly. Worse yet, it has gotten into a boot loop a few times. I have factory reset and cache-wiped numerous times and even flashed a clean 5.1.1 via odin and still have the same issues. Apparently 5.0.1 or 4.4.4 cannot be flashed via Odin once 5.1.1 is installed and I can confirm this is true as I have tried.
Is anyone else having these issues? I have seen similar reports from the Note 4 forums but they seem to be getting new firmware updates to fix the issues. My firmware is N915AUCU2COI2 and is the latest available for the SM-N915A as far as I can determine.
Click to expand...
Click to collapse
Hi. Regards. also I have the same problem. Now 5.0.1 and 5.1.1, the phone note n915a edge is frizz me and every time I restarted. I'm going through the same thing you and if you've not been able to find solution that can share. thanks
mtayabkk said:
try to flash kernel find on xda.
Click to expand...
Click to collapse
Wouldn't that require ROOT access? The AT&T variant has a locked bootloader, so no root.
sagelwwa said:
Ever since updating to 5.1.1 via OTA update on my AT&T Galaxy Note Edge SM-N915A, I have had numerous issues. The phone lags/freezes often at best, but also crashes and reboots randomly. Worse yet, it has gotten into a boot loop a few times. I have factory reset and cache-wiped numerous times and even flashed a clean 5.1.1 via odin and still have the same issues. Apparently 5.0.1 or 4.4.4 cannot be flashed via Odin once 5.1.1 is installed and I can confirm this is true as I have tried.
Is anyone else having these issues? I have seen similar reports from the Note 4 forums but they seem to be getting new firmware updates to fix the issues. My firmware is N915AUCU2COI2 and is the latest available for the SM-N915A as far as I can determine.
Click to expand...
Click to collapse
I've been experiencing the same issues since 12/19/15. I too have the N915A... and it has worked just fine up until that day. I noticed while I was out xmas shopping that it was rebooting a number of times while i stood in line waiting to check out of the store. I did not want to be that guy in line pulling apart an electronic device so i waited until I got to the car. Pulled the battery, she was a hot mess, then once it was cool I re inserted and powered the phone back up only to find it to be really laggy, a number a apps were crashing on without me touching them, random reboots, need to pop the battery, SD, and SIM to restart the phone without it getting hungup on the boot routine.
I recently used ODIN to load 'stock" 5.1.1. firmware but no luck. Not entirely sure that its N915A firmware, found it from other threads on the forum. Before knowing we could not go back to previous version, I took a whack at going back to those as well. So far I've reset the phone probably 7 or 8 times with a fresh OTA firmware install and only installing a few apps like Facebook, RSA VPN client and Team Viewer to keep variables minimal.
Ever since xmas day i stopped trying and been trolling the web for support only to here that the N915A has no root yet and other unavailable mods thus far . I have not tried to do anything else yet from a programming standpoint. I put the phone into developer mode, toggled some settings for the CPU and GPU in there so that they ran independently.Setup to be notified when an app crashed in the background. Downloaded Nova Launcher to avoid TouchWiz as I've heard that can be buggy with 5.1.1. So far the phone has been working somewhat normal. No random restarts, however if I restart it myself i may need to remove the battery for a minute to get it going again. The battery seems to be draining faster than it should, least of my worries for now. If i just let the phone do its things without trying to be a few thoughts ahead of it, it seems to process just fine.
Oddly its improving, I'm not sure why. Also, not pleased with it either but its better than having a brick atm. Intend to keep trolling the webs for more solutions until a root is dev'd and nursing this thing until it either hits the bucket again or for some weird reason gets better on its own....
Lil Grim said:
I've been experiencing the same issues since 12/19/15. I too have the N915A... and it has worked just fine up until that day. I noticed while I was out xmas shopping that it was rebooting a number of times while i stood in line waiting to check out of the store. I did not want to be that guy in line pulling apart an electronic device so i waited until I got to the car. Pulled the battery, she was a hot mess, then once it was cool I re inserted and powered the phone back up only to find it to be really laggy, a number a apps were crashing on without me touching them, random reboots, need to pop the battery, SD, and SIM to restart the phone without it getting hungup on the boot routine.
I recently used ODIN to load 'stock" 5.1.1. firmware but no luck. Not entirely sure that its N915A firmware, found it from other threads on the forum. Before knowing we could not go back to previous version, I took a whack at going back to those as well. So far I've reset the phone probably 7 or 8 times with a fresh OTA firmware install and only installing a few apps like Facebook, RSA VPN client and Team Viewer to keep variables minimal.
Ever since xmas day i stopped trying and been trolling the web for support only to here that the N915A has no root yet and other unavailable mods thus far . I have not tried to do anything else yet from a programming standpoint. I put the phone into developer mode, toggled some settings for the CPU and GPU in there so that they ran independently.Setup to be notified when an app crashed in the background. Downloaded Nova Launcher to avoid TouchWiz as I've heard that can be buggy with 5.1.1. So far the phone has been working somewhat normal. No random restarts, however if I restart it myself i may need to remove the battery for a minute to get it going again. The battery seems to be draining faster than it should, least of my worries for now. If i just let the phone do its things without trying to be a few thoughts ahead of it, it seems to process just fine.
Oddly its improving, I'm not sure why. Also, not pleased with it either but its better than having a brick atm. Intend to keep trolling the webs for more solutions until a root is dev'd and nursing this thing until it either hits the bucket again or for some weird reason gets better on its own....
Click to expand...
Click to collapse
I've heard it's a problem of upgrading to lollipop. this model has errors. hopefully at & t throw a actulizacion soon to correct these improvements
ltindi32 said:
I've heard it's a problem of upgrading to lollipop. this model has errors. hopefully at & t throw a actulizacion soon to correct these improvements
Click to expand...
Click to collapse
So that's it then? Is there really no way whatsoever to go back to 5.0.1 or even 4.4.4 kitkat from 5.1.1? I've been trying to do it for a while now but I'm new to this Odin downgrading thing.
sagelwwa said:
Ever since updating to 5.1.1 via OTA update on my AT&T Galaxy Note Edge SM-N915A, I have had numerous issues. The phone lags/freezes often at best, but also crashes and reboots randomly. Worse yet, it has gotten into a boot loop a few times. I have factory reset and cache-wiped numerous times and even flashed a clean 5.1.1 via odin and still have the same issues. Apparently 5.0.1 or 4.4.4 cannot be flashed via Odin once 5.1.1 is installed and I can confirm this is true as I have tried.
Is anyone else having these issues? I have seen similar reports from the Note 4 forums but they seem to be getting new firmware updates to fix the issues. My firmware is N915AUCU2COI2 and is the latest available for the SM-N915A as far as I can determine.
Click to expand...
Click to collapse
I also have the AT&T Galaxy Note Edge SM-N915A. Ever since I updated via OVA this June 2016 it has been freezing/rebooting on its own/crashing apps. I have found 3 SM-N915A roms but cannot revert back to these previous builds. I have tried KEIS3 via Samsung to reflash firmware but it wont recognize my device name. After 2 weeks of crashing the phone is now a joke, when it once was king. It was such an awesome phone when it was released. Now I must lay it down to sleep. I guess I will get the Note 7 Edge which should be released this August.
I just wanted to express my frustration over ATT Branded Phone and will not be buying their branded phones anymore. I will be buying international versions or unlocked phones since ATT screwed me on this one.
harondaddy said:
I also have the AT&T Galaxy Note Edge SM-N915A. Ever since I updated via OVA this June 2016 it has been freezing/rebooting on its own/crashing apps. I have found 3 SM-N915A roms but cannot revert back to these previous builds. I have tried KEIS3 via Samsung to reflash firmware but it wont recognize my device name. After 2 weeks of crashing the phone is now a joke, when it once was king. It was such an awesome phone when it was released. Now I must lay it down to sleep. I guess I will get the Note 7 Edge which should be released this August.
I just wanted to express my frustration over ATT Branded Phone and will not be buying their branded phones anymore. I will be buying international versions or unlocked phones since ATT screwed me on this one.
Click to expand...
Click to collapse
I ended up being only days left in warranty and getting a replacement. Then a few months later I switched to T-Mobile and got the SM-N915T. So far so good and just OTA updated to Android 6.0. Only negative is T-Mobile's coverage in my area is poor, but WiFi calling, unlimited data (speed limited), and unlimited Binge On media streaming at full speed are great positives. T-Mobile Tuesdays is pretty cool too I must admit :good:
Same problem on SM-N915F even persisting after the new 6.0.1 update
Me too, my note edge N915G get restart constantly after ota update to 6.1 i try to flash with odin but always fail..

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