Database Info

Not to alarm people, but this OTA update bricked a stock Captivate

Take this for what it is. One person with a stock captivate phone who had problems.
He claims he didn't stop the update half way through the process or anything like that.
the latest software update from at&t bricked my ****ing phone. ***** i talked to through online at&t chat said it's the manufacturer's fault when it's really not. who do i contact to replace the phone?
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Click to collapse
He was asked if this update included 2.2...
i have no idea. i think it was just a gps update. the thing is i'm running a completely un-modded phone. this is ****ing bull**** if i have to pay money for something that samsung/at&t ****ed up. it's completely bricked. won't boot, won't power on, won't even charge. tried reseating the battery and sim card a dozen times and i tried doing the volume buttons + power button boot thing and it's just ****ed.
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comment from someone else
AppSmasher says: September 22, 2010 at 11:23 AM
Updated my Captivate and it’s working great. I have heard of those that cancel in the middle of the update could experience problems – some even claim it bricked their phone.
so bro, tell us the truth.. Did you turn off ur phone or cancel the update mid way?
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he was asked to check here for help...
i saw the thread. i dont think there's anything i can do. it won't boot into recovery or download mode. it's like completely dead.
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i never said it was forced. i read a post about froyo maybe being available so i clicked the 'software updates' thing and it said an update was available. it downloaded and said it was going to reboot the phone to presumably install it. the phone rebooted to a white screen with a blue loading bar and said 'update failed.' now it no longer powers on or even recognizes being charged.
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Click to collapse

I can attest to the update bricking. I did cancel the download half way to turn on wifi and figured it would be simply restarting the download, but instead it started installing what was there and it stated it was going to restart so I let it and then nothing happened...tried taking the battery out and tried getting into download mode to no avail. Anyone got any ideas?

Yeah call att. Sorry bro looks like its dead dead
Sent from my SAMSUNG-SGH-I897 using XDA App

tytdfn said:
Yeah call att. Sorry bro looks like its dead dead
Sent from my SAMSUNG-SGH-I897 using XDA App
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the poor guy did call AT&T. It's at the top of the post. They said they weren't responsible.

Citznfish said:
the poor guy did call AT&T. It's at the top of the post. They said they weren't responsible.
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Click to collapse
He spoke to the wrong person then and should call back. Mine is broken also, and it's past the 30 days, so all I could get was a refurbished one. Better than nothing. I'm never doing an OTA update again. Flashed my phone upwards of 20 times and if something messed up I could alway reset to download and re-flash.

majinzen said:
He spoke to the wrong person then and should call back. Mine is broken also, and it's past the 30 days, so all I could get was a refurbished one. Better than nothing. I'm never doing an OTA update again. Flashed my phone upwards of 20 times and if something messed up I could alway reset to download and re-flash.
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Click to collapse
This.
I went to the warranty and repair center in my area (dunno if everyone has one?) and they have ordered a new (refurb?) captivate for me. As long as it works and isn't too beat up, I don't really care. I'm just sick of this E63. lol

is the internal 16gb an internal memory card? Maybe if it is, you can pull that out and rebuild the whole OS of the phone through another source such as a card reader.

I tried the update on my phone. It's rooted and set up for sideload as well as a few other hacks.
However, I only bought my phone about 3 weeks ago. The update has failed 4 times for me, then i checked the existing firmware on the phone. It's already at I897UCJH7.
Take it for what it's worth.

Mine is totally stock and it was also bricked last night. I tried everything to fix it but it is completely dead. I tried the update last night and didn't interrupt it at all. The progress bar made it to 50%, stalled for a minute and then gave a message that the update failed. It tried to restart and it went completely dead. I've tried using Odin, but nothing happens. sin
I also called AT&T and was initially less than pleased after I was told to call Samsung for a possible fix. I told CS that I didn't buy the phone from Samsung and that I wasn't calling them, since it was an AT&T problem. I finally got someone to authorize a return and my new one should be here in a couple of days, but the fact that this thing was totally bricked so easily because of an official update is ridiculous.

The only updates out there is JH7/2.1. Bricking phones while OTA update to JH7 is nothing new. Just check all the JH7 threads. Stay away from OTA updates for now.
You won't get 2.2 OTA update until weeks after it is talked about all over the place.

A-Rob said:
Mine is totally stock and it was also bricked last night. I tried everything to fix it but it is completely dead. I tried the update last night and didn't interrupt it at all. The progress bar made it to 50%, stalled for a minute and then gave a message that the update failed. It tried to restart and it went completely dead. I've tried using Odin, but nothing happens. sin
I also called AT&T and was initially less than pleased after I was told to call Samsung for a possible fix. I told CS that I didn't buy the phone from Samsung and that I wasn't calling them, since it was an AT&T problem. I finally got someone to authorize a return and my new one should be here in a couple of days, but the fact that this thing was totally bricked so easily because of an official update is ridiculous.
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way to revive a several month old thread...

[Q] Is my Skyrocket defective? :(

Had it for about a little over a month now and rooted it with Doomlord's method about 2 weeks ago.
Experiencing the following two issues:
-Sim card notification pops up and says something along the lines of 'Sim card not inserted'. End up rebooting my phone and it works again. This has happened twice and I can't find any threads involving the Skyrocket and this.
-No data connection. Happened about three times now. Wifi works, but can't get packet connection (yes it is on). Again, have to reboot phone and then it will work. The weird thing is that when I first turn it on, everything is fine, but then I checked my phone a few hours later, and I found that my e-mail not reloading.
Anyone know what's going on? I don't have many apps installed either. Just Titanium Backup (not even Pro because I wanted to see what was up with my phone before I bought it), JuiceDefender, one game and GVoice. If this was a one time occurrence, I don't think I would mind, but the fact that it's happened two times is making me a little nervous.
Thanks for reading through all this!

If you are rooted try installing cmw and flashing a new rom see if you still have the issue mine has done what you are talking about. But just thought it was a bad flash of something. Haven't had it happen since I did stock recovery and flashed the rom i'm on now.
Sent from my SAMSUNG-SGH-I727 using XDA App

CaptainAmerica247 said:
Had it for about a little over a month now and rooted it with Doomlord's method about 2 weeks ago.
Experiencing the following two issues:
-Sim card notification pops up and says something along the lines of 'Sim card not inserted'. End up rebooting my phone and it works again. This has happened twice and I can't find any threads involving the Skyrocket and this.
-No data connection. Happened about three times now. Wifi works, but can't get packet connection (yes it is on). Again, have to reboot phone and then it will work. The weird thing is that when I first turn it on, everything is fine, but then I checked my phone a few hours later, and I found that my e-mail not reloading.
Anyone know what's going on? I don't have many apps installed either. Just Titanium Backup (not even Pro because I wanted to see what was up with my phone before I bought it), JuiceDefender, one game and GVoice. If this was a one time occurrence, I don't think I would mind, but the fact that it's happened two times is making me a little nervous.
Thanks for reading through all this!
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Click to collapse
Go back to stock. If you have the same problem, call in the warranty. If you don't have the same problems then get another ROM.
Sent from my SAMSUNG-SGH-I727 using Tapatalk

Sounds like Sim card acting up. I had problems when I first got my phone with bad Sim card keep loosing data.
Sent from my SAMSUNG-SGH-I727 using Tapatalk

Sounds like u either froze or removed sim toolkit. U need this apk. Also juice defender can cause a lot of problems if not configured exactly right. Try uninstalling it

icenight89 said:
Sounds like u either froze or removed sim toolkit. U need this apk. Also juice defender can cause a lot of problems if not configured exactly right. Try uninstalling it
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Click to collapse
I still have sim toolkit. At least it says I do. I haven't frozen or uninstalled anything since I took it outta the box to be honest. Just deleted some stuff from the widgets screen.
Also, what do you mean by Juice defender configuration? Should I uninstall and re-install?
As for the other replies, I've started to keep a record of the errors. Knock on wood that I won't have more...but we'll see. Only time I get a break is in March so I may have to wait it out.
One other thing: If I want to unroot, is using Doomlord's unrooting method safe? I noticed that under the list of phones that work, there's only one...
thanks again

i have the same problem right now, Just got the skyrocket couple days ago, I upgraded it, under our daughters line, But im using it. I need to activate it with the new sim, for her, then after its all done, can take the new sim out and put it back into her phone, and put mine back into the skyrocket.
Its rooted and thats it.

I froze Sim toolkit and haven't noticed any problems...

what state or area are you in?
i have this same problem, on 2 different phones and 2 different sims. voice will work fine but no data will flow. no email, no browsing, no apps, nothing. it started the day i got the 1st phone (in the at&t store parking lot). eventually it will start working again - browser goes thru, emails deliver, etc.
i rooted and did sky rom on that phone and the problem followed. talked to support, no help. returned to stock and exchanged for a new skyrocket and sim, the problem still exists.
i think there is an issue with either the skyrocket or somewhere on at&ts network. if i pull my phone out at 10 random times during the day and attempt a data connection, it will fail 2 of those 10 times.
very frustrating with no obvious answer in front of me. i don't have lte in my area, and i am in my 30 day window with att, so im thinking of returning skyrocket and going with plan s2.
CaptainAmerica247 said:
-No data connection. Happened about three times now. Wifi works, but can't get packet connection (yes it is on). Again, have to reboot phone and then it will work. The weird thing is that when I first turn it on, everything is fine, but then I checked my phone a few hours later, and I found that my e-mail not reloading.
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Click to collapse

i just found my problem, the skyrocket dont support the 200mb plan have to have atleast the 300mb. oh well lol.

Nexus 5 WiFi problem

Hi guys, I am having a strange problem with my nexus 5, or I should say my Wife's Nexus 5. Right what is happening is that when my wife's phone is connected to a WiFi network it does not receive calls. My phone is identical and has no problems at all. The phone has been back to where we bought it from for repair twice and they finally gave us a brand new phone. After getting home and restoring my wife's phone it has the same problem. Both phones are stock and updated to 4.4.4 . I have checked the settings and as far as I can see they are identical. If I reboot the phone it will ring with WiFi on but after a couple of minutes the problem returns.
Now I would guess that an app is causing the problem but I have tried uninstalling and re installing most of her apps but still can't solve this. I have spent ages on the phone to our provider (T-Mobile UK) tried my sim in her phone but still have the same problem. Is there any type of diagnostic software or app I can run to try and pin point the problem?
The phone has been factory reset but still got the same problem! Bearing in mind the phone is brand new and has the same problem as the old one its got to be an app hasn't it, but how to work out which one
Thanks in advance
Sent from my Nexus 7 using XDA Free mobile app

Nexus04 said:
Hi guys, I am having a strange problem with my nexus 5, or I should say my Wife's Nexus 5. Right what is happening is that when my wife's phone is connected to a WiFi network it does not receive calls. My phone is identical and has no problems at all. The phone has been back to where we bought it from for repair twice and they finally gave us a brand new phone. After getting home and restoring my wife's phone it has the same problem. Both phones are stock and updated to 4.4.4 . I have checked the settings and as far as I can see they are identical. If I reboot the phone it will ring with WiFi on but after a couple of minutes the problem returns.
Now I would guess that an app is causing the problem but I have tried uninstalling and re installing most of her apps but still can't solve this. I have spent ages on the phone to our provider (T-Mobile UK) tried my sim in her phone but still have the same problem. Is there any type of diagnostic software or app I can run to try and pin point the problem?
The phone has been factory reset but still got the same problem! Bearing in mind the phone is brand new and has the same problem as the old one its got to be an app hasn't it, but how to work out which one
Thanks in advance
Sent from my Nexus 7 using XDA Free mobile app
Click to expand...
Click to collapse
im having a similar problem. i cant make or receive calls and my bars drop to 0 when i try too. i did notice it might have something to do with wifi for mine as well. i didnt have any issue like this until i recently flashed stock 4.4.4. i was told to see if my radios were updated

fergdizzle9090 said:
im having a similar problem. i cant make or receive calls and my bars drop to 0 when i try too. i did notice it might have something to do with wifi for mine as well. i didnt have any issue like this until i recently flashed stock 4.4.4. i was told to see if my radios were updated
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Click to collapse
Well after an evening of uninstalling and re-installing apps and resetting it seems to have cured itself. I am sure it was something to do with the recent system update, as the problem only started recently. The phone is just over 6 months old and we have had no problems until this. Still fingers crossed it seems ok now.

Nexus04 said:
Well after an evening of uninstalling and re-installing apps and resetting it seems to have cured itself. I am sure it was something to do with the recent system update, as the problem only started recently. The phone is just over 6 months old and we have had no problems until this. Still fingers crossed it seems ok now.
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Click to collapse
Hi, i'm having the same problem!! When on wifi sometimes calls get through but most of the time it blocks them, I also thought it had to be something about an app but i even booted the phone into safemode which disables all 3rd party apps and the issue was still there. Where you being able to narrow it down to something in particular??
EDIT: Nevermind, i think i found a thread with the solution.

soumian said:
Hi, i'm having the same problem!! When on wifi sometimes calls get through but most of the time it blocks them, I also thought it had to be something about an app but i even booted the phone into safemode which disables all 3rd party apps and the issue was still there. Where you being able to narrow it down to something in particular??
EDIT: Nevermind, i think i found a thread with the solution.
Click to expand...
Click to collapse
I should have updated ages ago, the problem was in fact being caused by the sim card. Dont know why it suddenly started playing up but it coincided with the software update to 4.4.4 But my phone was identical and had no problem and my wifes did. Compared to hers my sim was relatively new we eventually ordered a replacement sim and there has been no problem since
Sorry I could not be any more help

Update to Data will not reconnect once lost

i started a thread called " Data once lost wont re-connect" back in June
I still don't know what the problem is caused by but it's definitely lollipop related.
i have possibly tried every lollipop rom there is to try and it's always the same.
i'm a driver and cover the whole of Scotland, sometimes some obscure places
with no DATA signal..Once the exclamation mark was up then only a reboot would
sort out the problem and reconnect the DATA. I have tried 3 phones and they all
have the same problem. Now all the phones are on the Three network so it could
well be an incompatability between Three and lollipop??!
I have wiped the phones and put in 38r and 44s and i have not had to reboot
any of the phones this week so it looks like the problem is not apparent on KitKat.
I'm starting to enjoy the Oneplus once again !!!nearly had the samsung edge a couple
of weeks ago!!!
I was thinking that i might of been the only one with this problem untill it happened to the wife's
phone when on holiday.The daughter gave up her phone and went back to an iphone so tried hers on lollipop
and the same problem .
Hope this might help somebody out there it's been driving me insane and although i have had to forget lollipop
and go back to KitKat the phone is now back to being usable and i get my emails and whatsapp when i'm supposed to
Paul

I use Calkulin's ROM, currently on the latest, with EE and don't get this problem.
I drive a lot for my job as well, so would expect to see this if it existed.

I don't know what it could be. It all points to the Three network but why does it not happen on KitKat? There must be some issue with Three/Oneplus and Lollipop, especially as the problem is there on all three phones i have tried. After months of trying Lollpop ROMS and different Kernals i am totally stumped, but revert the phones back to 38r or 44s and everything is ticketyboo !!

I'd be tempted to put one of the phones on Calkulin's ROM, then stick an EE SIM card in (just get a PAYG for testing) and compare the results.
I presume you have double-checked the APNs are definitely the same?

DQA keeps Stopping

Anybody keep getting this error after the update from verizon. I keep getting it. I've rebooted, I've gone to recovery and wiped cache and still have it. I saw a post on the s8 post somewhere googling around.

I have at&t and got it after the update. It finally did stop at least.
Sent from my SM-G955U using Tapatalk

Yea mine finally stopped as well
Sent from my SM-G955U using Tapatalk

Mine is back again this morning in full force
Sent from my SM-G955U using Tapatalk

Yea it's back for me in full force. WTF Samsung

Back for me to this morning. Anyone know what DQA even is?

I think it has something to do with wifi quality. I installed package disabler pro and disabled the service (along with a bunch of other stuff). Problem solved.
Sent from my SM-G955U using Tapatalk

I should have done that prior to the update. I'm going to make it till the next stable update, then disable all update processes like I did with the Note 7. My phone was nice for a day before the idiots go mucking with it. I also have a red tinted screen after the update, which I don't think I did prior.
The update brought nothing I want. I'm a complete idiot for letting the phone update. I knew better. It was late at night...
I also think the update changed my LTE signal and the logo on the connection bar. It was better before. I'm typically full strength when lying in bed, now it is 1-2 bars.

Seems it was triggered this morning but receiving an MMS message of someone sending me a pic of the error. so maybe it's the MMS on wifi triggering the error.

There was a procedure where you enable Bixby and swipe left. I tried it and it worked.
At least until this morning. Its back again.
Hurry Samsung and either get out a fix or let us go back.

This way resolve my DQA error
http://www.androidauthority.com/fix-galaxy-s8-dqa-keeps-stopping-error-message-766402/

DQA Error solved!
coldconfession13 said:
Anybody keep getting this error after the update from verizon. I keep getting it. I've rebooted, I've gone to recovery and wiped cache and still have it. I saw a post on the s8 post somewhere googling around.
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Click to collapse
I purchased 2 S8+'s. I updated one and began getting the DQA message immediately, about 2 every minute only on that one updated phone. After spending a day trying ALL of the solutions you see posted, I thought I had it solved until it re-appeared 4 hours later! I decided to go down to the Verizon store to have them resolve this. They spent 45 min on the phone with THEIR technical support and basically went through the same list of solutions we've seen posted. None of them would work. Additionally, I had a Samsung GearS watch that would not install (Error Code 5).
The other phone WITHOUT the update has worked fine, no errors and the same watch installed fine. I asked Verizon to just to wipe the phone so I could start over without the update. Several technicians in the store told me that would NOT work. They stated the update is not removed by restoring the phone to the factory image. I found this difficult to believe, so I said, "Fine, give me another phone!" For whatever reason, and I don't care what the reason is at this point, this phone is not performing as it should, you obviously can't fix it, so as far as I'm concerned it's defective and I demand a replacement. They provided me with a new replacement and transferred all of the apps I spent 6 hours previously installing, to the new replacement, the watch installed properly and I left the store with a properly working phone with no error pop ups. Verizon solved my problem! I am now, once again happy and WILL NOT allow the software update to install until Samsung corrects this.
If you installed this update, you WILL begin receiving the DQA message ONLY when you are on WIFI. That's unsat for a new expensive phone. Simply bring it back to your Verizon store. Demand a refund or another phone. That is the most effective way to send a direct message to both Verizon and Samsung management that you are not happy. No doubt they pushed programmers to release this update before properly testing it. These managers should be held directly responsible for their actions that led to destroying an otherwise fantastic device. And WHY haven't they stopped this bad update???? My phones are still asking me to install it. Nope! NO WAY!

RPAQ said:
I purchased 2 S8+'s. I updated one and began getting the DQA message immediately, about 2 every minute only on that one updated phone. After spending a day trying ALL of the solutions you see posted, I thought I had it solved until it re-appeared 4 hours later! I decided to go down to the Verizon store to have them resolve this. They spent 45 min on the phone with THEIR technical support and basically went through the same list of solutions we've seen posted. None of them would work. Additionally, I had a Samsung GearS watch that would not install (Error Code 5).
The other phone WITHOUT the update has worked fine, no errors and the same watch installed fine. I asked Verizon to just to wipe the phone so I could start over without the update. Several technicians in the store told me that would NOT work. They stated the update is not removed by restoring the phone to the factory image. I found this difficult to believe, so I said, "Fine, give me another phone!" For whatever reason, and I don't care what the reason is at this point, this phone is not performing as it should, you obviously can't fix it, so as far as I'm concerned it's defective and I demand a replacement. They provided me with a new replacement and transferred all of the apps I spent 6 hours previously installing, to the new replacement, the watch installed properly and I left the store with a properly working phone with no error pop ups. Verizon solved my problem! I am now, once again happy and WILL NOT allow the software update to install until Samsung corrects this.
If you installed this update, you WILL begin receiving the DQA message ONLY when you are on WIFI. That's unsat for a new expensive phone. Simply bring it back to your Verizon store. Demand a refund or another phone. That is the most effective way to send a direct message to both Verizon and Samsung management that you are not happy. No doubt they pushed programmers to release this update before properly testing it. These managers should be held directly responsible for their actions that led to destroying an otherwise fantastic device. And WHY haven't they stopped this bad update???? My phones are still asking me to install it. Nope! NO WAY!
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Click to collapse
All this and you could've just cleared dalvik cache, no?
Sent from my SM-G955U using XDA-Developers Legacy app

Clearing cache doesn't work, but apparently Samsung is pushing an dqa update through the Galaxy app store

So yeah, apparently Samsung is to have pushed out an update to fix the issue yesterday. I have not received it and I still get DQA keeps stopping almost all day, even sometimes when not connected to WiFi. Is there anyone else that has yet to received it? I read it was pushed via Galaxy Apps, so I opened it, but no update. Search in the app comes up with nothing useful.

hoaivu1508 said:
This way resolve my DQA error
http://www.androidauthority.com/fix-galaxy-s8-dqa-keeps-stopping-error-message-766402/
Click to expand...
Click to collapse
You did not resolve it, you worked around it.

Go to Play store, Download package disabler pro ($1.49) and disable DQA.
Best $1.49 I spent and I can kill so many crap processes.

For Those having issues with DQA Here's update fix: http://www.apkmirror.com/apk/samsun...0-release/dqa-1-1-13-10-android-apk-download/
DQA Update to fix "DQA has stopped" error since day one update

Thanks it has fixed it. Wasn't showing in Galaxy apps
Sent from my SM-G955U using Tapatalk

Venom0642 said:
For Those having issues with DQA Here's update fix: http://www.apkmirror.com/apk/samsun...0-release/dqa-1-1-13-10-android-apk-download/
DQA Update to fix "DQA has stopped" error since day one update
Click to expand...
Click to collapse
I can't install the apk.