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[Q] buggy Focus... anyone else?

Hi all, my Focus was doing some weird things, including sporadic reception issues, so I went to an ATT warranty center and got it replaced. Unfortunately, this phone has the same issues AND more.
First of all, about half the time, if I go somewhere with NO reception, and then enter an area with reception, it won't find reception without turning the phone off and on, even if I toggle the data network in the settings. This is especially annoying because my office has no reception in the cafeteria/main entrance, yet my cubicle does. My old phone did not do this.
Second, on my first Focus, I picked a SMS sound on day one, after a few months, I changed it to something else. about 15% of the time, it would play the original sound, then immediately play the second one... Well this phone is doing the SAME thing, but I've only used one SMS tone. I find this especially puzzling.
Third, this phone occasionally won't flip from horizontal to vertical and vice versa. It seems like whatever mechanism tells the phone the way it's oriented is broken.
Fourth, yesterday, my phone went from a 100% charge to 0% and a warning that it was critically low. I took the battery out multiple times, and when it was plugged it, it would show that it was charging, but then not gain anywhere on the status meter. After pulling the battery for like the 10th time, it came up as 100%.
Has anyone else experienced any bugs like this?
This will be the 4th time I've gone into the ATT warranty center... I am the type who is always rational and polite, but this is getting annoying. I hope ATT gives me a credit or something. I wish I could get a NEW phone and not a warranty replacement refurb that is clearly not working like it should.

I've never experienced anything like what you're talking about. As far as orientation not switching, it does happen if say I take a picture in landscape mode, then MMS the picture to someone and turn the phone upright as I enter the message.

rmcgraw said:
I've never experienced anything like what you're talking about. As far as orientation not switching, it does happen if say I take a picture in landscape mode, then MMS the picture to someone and turn the phone upright as I enter the message.
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Click to collapse
I get that too, but I'm talking about IE and other instances. Guess I should have mentioned that.
Thanks for weighing in!

never also with my focus....what u do to urs jw lol

I have the same reception problem. Everytime I go into my gym I lose AT&T and have to reboot. It started happening the minute I did the March Update.
For everything it fixed it broke something else for me.

I think your issues are hardware flaws,rather than software bugs...just change to another device.I think they should allow you to do so as long as the value of the plan is equal.

bertstare said:
Second, on my first Focus, I picked a SMS sound on day one, after a few months, I changed it to something else. about 15% of the time, it would play the original sound, then immediately play the second one... Well this phone is doing the SAME thing, but I've only used one SMS tone. I find this especially puzzling.
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Click to collapse
Hi, I don't have a focus but have noticed this on my HTC Mozart so am wondering if it could be a software bug?
My phone seems to either pick a SMS tone at random, play 2, one after the other, or not play one at all depending how its feeling that day and depending if I'm using the phone when a message comes in lol!
Sent from my 7 Mozart T8698 using XDA Windows Phone 7 App

dov74 said:
Hi, I don't have a focus but have noticed this on my HTC Mozart so am wondering if it could be a software bug?
My phone seems to either pick a SMS tone at random, play 2, one after the other, or not play one at all depending how its feeling that day and depending if I'm using the phone when a message comes in lol!
Sent from my 7 Mozart T8698 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
I've noticed that with mine (HTC Arrive) it plays the 10th ringtone by default whenever the phone is facing up or flipped over. But when it's flipped over and the first ringtone plays then you flip it over, the screen lights up and then the second ringtone plays (I think its ringtone 5). Weird...

Well, the warranty center swapped out my Focus. I told them it had "a reception issue," but did not explain what it was, and then told about how the phone screen was not rotating depending on how it was oriented. Guy went into the back, presumably to check out the issue, and he came back saying that he confirmed it was not rotating properly, so he gave me a new one. He didn't even care to hear about the other issues. I've been into the warranty store multiple times in the last two weeks, and every time they've said that the Focus is not typically a phone that comes in with issues... so we'll see what happens.
Of note, the guy who gave me a new phone did not set it up properly, so data was not working. I had to call customer service to get my IMEI number updated. I politely explained how much of a hassle this has been and was given a $25 credit on my account.
I'm back at my cubicle at work, so I've gone through the basement with no reception, and it was able to find the network on its own when I got out of the dead zone... hopefully that means this phone is working properly.
However, I am moving to a new house in mid June, and I am 99% sure the house is in a dead spot... urg. If it's as bad as I figure it will be, I guess I'll see if AT&T will give me a free microcell AND free service for it; otherwise, I'll have to switch to Verizon.
Thanks for weighing in everyone. It seems like there is some sort of ringer issue because others are reporting it too.

I have the reception issue too, have to reboot the phone to fix it however, I haven't experienced any of your other issues (samsung focus here)
Maybe they are giving you your old phone (refurbished) and u just keep getting the same phone over and over again. (doubt it, but you never know)

Poor microphone when in phone calls

Hello everyone
So I've recently purchased a Nexus 5 and I really love how smooth the phone acts. I really love the new Hangouts integration and all.
But now people are complaining when I'm a phone call with them. Sometimes my microphone randomly lowers itself to the point people can't hear me. I then adjust my phone positioning in my hand and then they can hear me clear again.
It's not like I'm holding my phone upside down or something, just like a regular person. This problem tends to happen a lot when I'm laying down.
It's a 310K model so it's from one of the first batches.
Anyone having the same problem? I've Googled the problem a bit and people tend to think it's a software problem (something with the noise cancelation thingy). I don't want to return the phone unless I really have no other option.
Would you guys recommend me keeping the phone and wait for a possible fix? I've got this phone a week now and Amazon says I have till half of January to return it for a full refund.
Thanks in advance

Razors123 said:
Hello everyone
So I've recently purchased a Nexus 5 and I really love how smooth the phone acts. I really love the new Hangouts integration and all.
But now people are complaining when I'm a phone call with them. Sometimes my microphone randomly lowers itself to the point people can't hear me. I then adjust my phone positioning in my hand and then they can hear me clear again.
It's not like I'm holding my phone upside down or something, just like a regular person. This problem tends to happen a lot when I'm laying down.
It's a 310K model so it's from one of the first batches.
Anyone having the same problem? I've Googled the problem a bit and people tend to think it's a software problem (something with the noise cancelation thingy). I don't want to return the phone unless I really have no other option.
Would you guys recommend me keeping the phone and wait for a possible fix? I've got this phone a week now and Amazon says I have till half of January to return it for a full refund.
Thanks in advance
Click to expand...
Click to collapse
I've the same problem+ signal loose randomly.
Phoned up google and tried to resolve the issues.
Now just received my RMA label via email and will receive my replacement phone soon

Hi,
I've the same problem with my 310K Nexus 5 (EU). I'm searching since some days but can't find any satisfying fix.
Today I got an answer from the Google support, they suggest to factory reset my Nexus 5.
I haven't done it yet, but I don't think this could fix the problem. I think I'll try it tomorrow and I'll report back asap.
Please let me know if you find any solution.

nos2k5 said:
Hi,
I've the same problem with my 310K Nexus 5 (EU). I'm searching since some days but can't find any satisfying fix.
Today I got an answer from the Google support, they suggest to factory reset my Nexus 5.
I haven't done it yet, but I don't think this could fix the problem. I think I'll try it tomorrow and I'll report back asap.
Please let me know if you find any solution.
Click to expand...
Click to collapse
the ytold me the same thing(factory reset).
I said I've just did a factory reset...so then offered a replacement

Update: receiving a replacement phone the next days :fingers-crossed:

[Q] A lot of issues with my S6. Has anyone else experienced these? Solutions?

My phone is out of the return window now and dealing with customer service is probably my last resort.
My phone is on stock Touchwiz and unrooted, T-mobile variant. I have factory reset my phone 3 times and deleted the cache but these issues remain.
Here are some of the issues I have had. I am hoping they are software, but I couldn't find much information on any of them. If you also have experienced these, please let me know just to know that I'm not crazy and alone in this.
Camera app will be black on launch and crash due to an error. - This reminds me of the Lollipop software issue that I had on my Nexus 5 so I'm not too concerned since an update is coming out, but it is still bothersome when I bought the S6 for the fast camera launch but I have to restart the phone because I get this error. At least restarting the phone fixes this.
Phone vibration is inconsistent or weak. - The vibration was strongest when I first bought it, but it has grown considerably weaker. It still can be strong sometimes, but it fluctuates. Sometimes the vibration is so weak that I can't feel anything unless I put it on max strength under Vibration settings, but it sometimes fixes itself and isn't as weak. It hasn't been as strong since I first got it from what I remember. Restarting the phone does not fix it. It just comes and goes.
Phone does not receive or send sound when answering or making phonecalls. - This is hard to explain, but sometimes when I'm making a call, the dial tone will never sound and if the call looks as if it has gone through, there will be no sound. The person will say they received a call but didn't hear anything as well. This also happens if someone gives me a call and I pick up and hear no sound. A phone restart usually doesn't fix this, but sometimes it just magically works again.
Sound turned off by itself. - This has only happened once or twice so far but it was bothersome. I didn't change or touch any of my settings for this to happen. My sound just stopped working. Youtube app, volume settings, etc. didn't create any sound. When my alarm went off, it made no noise. Restarting the phone would fix it.
Anyway, please let me know if you have had these similar problems. Is it likely they are software related? I can't find any solutions and if a factory reset is not fixing it, I don't know what to do.
Thank you!

Return it

Brava27 said:
Return it
Click to expand...
Click to collapse
I would, but I'm outside the 14 day return window from T-mobile.

Jinora said:
I would, but I'm outside the 14 day return window from T-mobile.
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Click to collapse
So? You have a faulty phone and these issues would be taken care of within your warranty period right?

yes you can do a warranty exchange. theyll replace it

tlxxxsracer said:
yes you can do a warranty exchange. theyll replace it
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bramgg said:
So? You have a faulty phone and these issues would be taken care of within your warranty period right?
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Click to collapse
I was hoping that I wouldn't have to go through the Warranty process but it looks like there is no choice.
Thank you all for your input! I'll see what happens. I appreciate it.

I think this call quality issue is actually a SIM issue

Hi there,
I'm one of the many that's been hit by the call quality issues of the Pixel 3. I use a Pixel 3 white with Tele2 in the Netherlands and I cannot make or receive calls when the problem hits. I also have the problem where I'll cut out every 20 seconds or so any people will tell me they can't hear me.
Restarting it fixes it temporarily and then it just goes on again. It's ridiculous. I'm on my second phone already.
I've found that when this happens, when I go to settings in the Phone app, go to calls and then call forwarding or additional settings, nothing loads. It may even say SIM read error. When I restart the phone, and I can make phone calls properly again, these settings load again. Seeing as these settings are loaded from my SIM settings, I have a feeling something with the phone reading the SIM isn't quite right.

Got T-Mobile NL and especially at home, most times, people can't hear me properly.

call quality
I'm on verizon, and when I call into work conferences from home, I get complaints that I sound like I'm underwater. I've tried disabling advanced calling and that doesn't change anything (was a recommendation in a Google forum). I haven't experienced dropped calls yet, but I don't make a ton of phone calls, so that doesn't mean much.

There are tons of threads like this talking about sound issues when calling. For me the only problem I have is when someone calls me they cant hear me on speaker phone until I turn that off and talk on the regular mic. I dont know why Google hasnt addressed it yet? Leads me to believe that it may not be a software issue that it is more like a hardware problem so they will just keep swapping them out until you are good or they are done swapping and your screwed.

Super-Veloce said:
Got T-Mobile NL and especially at home, most times, people can't hear me properly.
Click to expand...
Click to collapse
Same here, if a call goes through. Usually it won't even connect

Archangel said:
There are tons of threads like this talking about sound issues when calling. For me the only problem I have is when someone calls me they cant hear me on speaker phone until I turn that off and talk on the regular mic. I dont know why Google hasnt addressed it yet? Leads me to believe that it may not be a software issue that it is more like a hardware problem so they will just keep swapping them out until you are good or they are done swapping and your screwed.
Click to expand...
Click to collapse
It's so strange, it seems like a software issue. I got one replacement and it does it as well. But a restart fixes it and doing some of the cache clearing fixed it for me for 3 days. Now it's back again.

It would be nice if it were a software issue but it doesnt even seem to be on Googles radar to fix? If they just swap out enough phones for the next few months until the next phone is announced by Google, everyone will want the Pixel 4 and forget about these issues.
Legendhidde said:
It's so strange, it seems like a software issue. I got one replacement and it does it as well. But a restart fixes it and doing some of the cache clearing fixed it for me for 3 days. Now it's back again.
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Click to collapse

P3 white / SIM O2 Germany. I have No problems.

The SIM card is not the problem. When I had my Pixel 3XL and my wife had a Pixel 3, we replaced both our SIM cards. This failed to resolve the issue with both phones. Go read the official product forums. Too many people have ruled that out.
After 3 months without the ability to make phone calls, the only troubleshooting step that worked was to returned the phones and get another model (Oneplus 6t). Calls have been crystal clear using the same SIM cards in all the same environments.
This is either a software issue, or a component issue. I suspect its a component issue. I would put money that there is a bad transmitter or chip-set in the phone. As someone who works with electronics on a daily basis, the intermittent nature of the problem follows the type of symptoms I see when a circuit is slowly building stray capacitance and has no way to bleed out extra potential. Similar to static electricity. This would explain why it goes away for most people for a brief period when they power cycle their phone. It would also explain why not everyone experiences it.
Google may be able to band-aid the hardware defect with software by actually cutting out HD quality on calls and fudging it, and most people won't be able to tell the difference. They might have the ability to power cycle and fulling resent a single component after each phone call. They did the same type of thing when the bottom speaker on the 3XL was buzzing at certain frequencies. They simply programmed the software to prevent the bottom speaker from playing sounds from within those frequencies. Most people aren't going to notice that one of the two speakers is slightly muted.

The only way to remedy this is to have 4g enabled at all times. Calls should then be using volte or HD voice and the issue goes away.
I anable 4g even when wifi is on and calls on both my Pixel 3 (Sold) and Mate 20 Pro are clear and rock stable if not a tiny bit tinny or raspy at the high end due to HD voice.
This is on EE Uk , but I would imagine is similar on cariers from other countries.
On a side note, with O2 I do not have this issue at all so maybe it's something to do with the frequencies or bands the mobile operator is using.

It is definitely not related to the SIM. I have replaced my regular SIM with eSIM on T-Mobile CZ and I still have this issue. I have even transferred my number from Vodafone CZ due to my contract expiring, and its still there.

Hoping after Android Q , this issue will shine [emoji848][emoji848][emoji848]
Sent from my Pixel 3 using Tapatalk

I have this issue too, updated to the Android Q beta in hopes this would stop it from happening - but it is still happening.
I can hear everyone perfectly well but they say I am breaking up or sometimes I hear terrible interference and the call is dropped. Tried all the troubleshooting steps.
One thing is I noticed if I am using hands free (car's bluetooth or the pixel headphones) the issue never occurs (so far). I am thinking the antenna might be interfered with while it's in my hand. Can everyone try using hands free solutions while not holding the phone and see if it persists?
Thanks

Factory reset and removal of certain third party apps seems to have fixed the problem for me

Div250 said:
Factory reset and removal of certain third party apps seems to have fixed the problem for me
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Click to collapse
and now we need to know which are those "some 3d party apps"
please, thank you

Remove recently downloaded apps one by one , restart phone normally, then make a call to see if removing that particular app solved the problem. If not, continue until you do find that app. In my case, I had my suspicions on the two that I removed and that was it.

check SIM for scratches
My SIM card is scratched. Could the phone be damaging the SIM upon insertion?
I saw on another forum that their call quality issues go away when they use the headphones that come with the phone. So that would not be consistent with a SIM issue... hmm.

Question Static

So, WHats up guys?
Finally jumped back on the Pixel train and got my 7 Pro last night. After all the fun updates i noticed that when i make a call now, there is a strange opening of a call with a tiny bit of static and then it goes to normal. Anyone else experience this? It doesn't hinder the call in any way, i just found it strange.
PSA
Absolutely loving the phone. Near 24hr after a charge with 24% left but i forgot to check SOT but im sure it was close to 6hrs which is good for me.

I did see one other post that was similar to this. I've never had that issue, and iirc nobody who replied to that post did either.

xunholyx said:
I did see one other post that was similar to this. I've never had that issue, and iirc nobody who replied to that post did either.
Click to expand...
Click to collapse
Thanks. I should've checked the threads before i posted. Yeah its weird. Noticing that its only to one number so,maybe its their line??

Hi Avid_droid.
Yes, you are not alone in this regard.
I don't know if it's a coincidence, but my wife threw my cell phone from the table (half a meter more or less), and since then the following happens to me:
I make a call and I hear some interferences, something like "Clack clack", sometimes there are many, sometimes only 1 ... sometimes none ... it's very strange.
However, I think it has nothing to do with the drop... maybe it used to happen to me before and I didn't notice.
Sometimes I can go days without hearing that interference, and I think that everything is fine, but I hear it again. I have restored the phone several times and that does not solve anything.
Fortunately, it's not something that prevents me from making calls or using the phone normally, but when you spend a lot of money on a phone you get screwed by these things.
The bad thing about this is that I have read that if you talk to Google they will send you a refurbished phone, plus you will be 1 week or more with nothing.... I think I'll live with this problem (if it doesn't get worse).

Hugo.cb said:
Hi Avid_droid.
Yes, you are not alone in this regard.
I don't know if it's a coincidence, but my wife threw my cell phone from the table (half a meter more or less), and since then the following happens to me:
I make a call and I hear some interferences, something like "Clack clack", sometimes there are many, sometimes only 1 ... sometimes none ... it's very strange.
However, I think it has nothing to do with the drop... maybe it used to happen to me before and I didn't notice.
Sometimes I can go days without hearing that interference, and I think that everything is fine, but I hear it again. I have restored the phone several times and that does not solve anything.
Fortunately, it's not something that prevents me from making calls or using the phone normally, but when you spend a lot of money on a phone you get screwed by these things.
The bad thing about this is that I have read that if you talk to Google they will send you a refurbished phone, plus you will be 1 week or more with nothing.... I think I'll live with this problem (if it doesn't get worse).
Click to expand...
Click to collapse
Yeah it doesn't interfere with call or quality it's just odd right? It wasn't there yesterday and today it returned. I think maybe software issue cause I didn't experience it prior to updating.

avid_droid said:
Yeah it doesn't interfere with call or quality it's just odd right? It wasn't there yesterday and today it returned. I think maybe software issue cause I didn't experience it prior to updating.
Click to expand...
Click to collapse
Yes, it's not the end of the world, but I have to say I'm very disappointed with the overall call quality.
I have an old Huawei mate 20 that has much better call quality than the Pixel, .. and it's a 2018 phone!
Resignation.

Finally, and after a few days in which the problem was more frequent, I have decided to use the google warranty and return it for repair. I've upgraded to an iPhone 14 Pro Max, and I guess I'll sell the Pixel 7 Pro if it comes back repaired correctly.

Hugo.cb said:
Yes, it's not the end of the world, but I have to say I'm very disappointed with the overall call quality.
I have an old Huawei mate 20 that has much better call quality than the Pixel, .. and it's a 2018 phone!
Resignation.
Click to expand...
Click to collapse
I've been experiencing far more robotic voice calls the past couple days

avid_droid said:
I've been experiencing far more robotic voice calls the past couple days
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Click to collapse
From what I have read, it is ultimately a hardware failure and the only option is replacement.

Hugo.cb said:
From what I have read, it is ultimately a hardware failure and the only option is replacement.
Click to expand...
Click to collapse
I replaced my device the other day and best thing I did. No issues as of late.

I have to wait for my cell phone to arrive in POLAND (from Spain) and wait for it to come back... ****ing disgusting.

Hugo.cb said:
Hi Avid_droid.
Yes, you are not alone in this regard.
I don't know if it's a coincidence, but my wife threw my cell phone from the table (half a meter more or less), and since then the following happens to me:
I make a call and I hear some interferences, something like "Clack clack", sometimes there are many, sometimes only 1 ... sometimes none ... it's very strange.
However, I think it has nothing to do with the drop... maybe it used to happen to me before and I didn't notice.
Sometimes I can go days without hearing that interference, and I think that everything is fine, but I hear it again. I have restored the phone several times and that does not solve anything.
Fortunately, it's not something that prevents me from making calls or using the phone normally, but when you spend a lot of money on a phone you get screwed by these things.
The bad thing about this is that I have read that if you talk to Google they will send you a refurbished phone, plus you will be 1 week or more with nothing.... I think I'll live with this problem (if it doesn't get worse).
Click to expand...
Click to collapse
Exactly the same sound occurs to me sometimes just occasionally to remind me that it exists

avid_droid said:
So, WHats up guys?
Finally jumped back on the Pixel train and got my 7 Pro last night. After all the fun updates i noticed that when i make a call now, there is a strange opening of a call with a tiny bit of static and then it goes to normal. Anyone else experience this? It doesn't hinder the call in any way, i just found it strange.
PSA
Absolutely loving the phone. Near 24hr after a charge with 24% left but i forgot to check SOT but im sure it was close to 6hrs which is good for me.
Click to expand...
Click to collapse
Yes, mine does this as well. I've noticed it but not paid attention to it til i read this yesterday. I thought it was my Pixel Buds Pro (Which take FOREVER to connect when I take one out of the case to answer a call) - but today I'll try to use the phone itself to answer calls and see if it's still there

Hugo.cb said:
I've upgraded to an iPhone 14 Pro Max,
Click to expand...
Click to collapse
That's an upgrade?

HipKat said:
That's an upgrade?
Click to expand...
Click to collapse
Sorry.. I think you are right about this.
I actually think the Pixel 7 Pro looks like a better phone to me than the iPhone 14 Pro Max, but I bought one for a bit of a change of scenery.
I really regret it, I will surely return the iPhone 14 Pro Max if the Pixel 7 arrives repaired. I hope so.

After several days in RMA, Google has sent me an email telling me that the phone had an AUDIO problem and that it will be repaired.
Which seems strange to me because the audio in multimedia applications was perfect.... But well, when I have the phone in my hands I will tell you.

Well, the phone has arrived home. So far so good, although I have not tested it too much.
I will keep you informed.
EDIT :
After several calls, the problem continues. I'm throwing in the towel, I'm not going to go another week without a phone. As a bonus, I also have some dirt on the lenses, which I didn't have before.
I'll put up with this interference and strange noises on every call until I send the phone to hell in a few years.

Hugo.cb said:
Well, the phone has arrived home. So far so good, although I have not tested it too much.
I will keep you informed.
EDIT :
After several calls, the problem continues. I'm throwing in the towel, I'm not going to go another week without a phone. As a bonus, I also have some dirt on the lenses, which I didn't have before.
I'll put up with this interference and strange noises on every call until I send the phone to hell in a few years.
Click to expand...
Click to collapse
May be a hardware issue. That's what it seemed like with mine. There is no static any more but the small pop is still there. Pop on my Buds Pro and issue is resolved. Now the watch is another piece of bad judgement. I'm on my second one and thank the creator they gave it to me for free. $349 for a watch that sounds like it has a badly blown speaker is hardly worth it. It does what I need it to do though, time and messages.

avid_droid said:
May be a hardware issue. That's what it seemed like with mine. There is no static any more but the small pop is still there. Pop on my Buds Pro and issue is resolved. Now the watch is another piece of bad judgement. I'm on my second one and thank the creator they gave it to me for free. $349 for a watch that sounds like it has a badly blown speaker is hardly worth it. It does what I need it to do though, time and messages.
Click to expand...
Click to collapse
Latest news, Google is sending me a new terminal.
The truth is that I'm starting to be unconvinced about the purchase, and it is likely that I will end up buying an s23 ultra or similar.

Hugo.cb said:
Latest news, Google is sending me a new terminal.
The truth is that I'm starting to be unconvinced about the purchase, and it is likely that I will end up buying an s23 ultra or similar.
Click to expand...
Click to collapse
For me now, there is nothing to complain of about the phone. I like mine. My wife has the 23U and I don't like it. It's slows way down and feels like a 60hz phone. Also with the load speeds, I don't like Sammy. I walk around all day withy Pixel 7 Pro and my 13 Pro Max everyday. Didnt like the esim thing either.