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HTC build quality issues - am I alone?

Hey guys,
I've just receieved my third HTC handset with what I'd consider to be a major issue.
HTC Touch2 in 2009 - would often power off during calls (probably due to WinMo). Hardware buttons quickly became loose after about a month of use, and the backlighting stopped working.
HTC Legend in 2010 - this phone is two months old and the top speaker is so broken I can barely hear somebody on a call. Everything crackles and pops and, according to people on the other end, they can barely hear me either. It's annoying as when I bought it the call quality was great but gradually the speaker got buzzier and buzzier.
HTC 7 Trophy - the most serious of the bunch. Yesterday, whilst web browsing, the phone displayed a still multicoloured screen of static. None of the buttons would work. After taking the battery out and restarting, the static re-appeared. I've managed to power on the phone since - you have to wait an hour with the battery out - but you get the same static lock ups when web browsing or using search after about five minutes. Having had a similar experience on my laptop, it looks to me like a GPU failure.
Am I the only one who has experienced incredibly shoddy hardware quality control from HTC? I'm going to have to replace the HTC Trophy and, at the moment, I'm starting to seriously question going with an HTC. The touch2's button issues were forgiveable because that was relatively cheap, the Legend's speaker was incredibly annoying but the Trophy's GPU failures are completely unforgiveable IMO. They render the phone completely useless.
Am I just unlucky or have others experienced similar concerns?
Cheers

My Hero has been fine, along with my touch... Although that met a washing machine in the end

Finally ~ Someone With A Similar Issue
Finally, someone that doesn't purely worship HTC... Although I haven't experienced issues to the magnitude of your's, I haven't been 100% happy with my phone since the day I bought it. I have a HTC Desire, and I got this phone in confidence after reading many reviews about how good the phone was, these reviews were clearly written from people with 0% experience with the phone.
I will number the issues I have had with the build quality of this phone...
1) The case on the back of the phone, has only ever been took off about 4 times, I have never dropped my phone or anything, however it starting to come off, yes, I can take the back of my phone off, without using the finger slot.
2) The screen is so easy to scratch? It was in a pocket with an Asthma spray, and there was no vigorous shaking of my pocket, yet somehow the screen just completely f****d up man... wow.
3) This is probably the worst issue I have. Every time HTC releases an update for my phone, I run into some sort of issue. I got my phone in May/April 2010 (it's on Orange UK however de-branded and now due to update issues, running a custom ROM) and immidiatley I found that an update had been released. After downloading the update the phone started to install the update, however it restarted and nothing happened. Left it for about an hour, nothing... So yes, I did the worst, took the battery out and messed it up completely. The shop I got it from forced me to send it to HTC, it took them 5 weeks (VERY poor customer service) and when I got it back they had barely fixed it, as when I turned it on, it finished installing the update?
4) I have had some other software issues, such as the system occasionally locking up and having to remove the battery to get anything to work. Occasionally the screen will lock up, like I won't be able to click any icons, however I'll be able to swipe from screen to screen, and it really can be quite annoying. As far as battery goes, it will last me an entire day, but will require a charge at the end of the day.
However, I think me and you are in a minority. I'm 14 years old, and I talked my Dad into buying a HTC Desire HD. He hasn't had a single problem with his, it installs updates perfectly without and issue, and the software performs seaming-less (except for a problem with a process that took up 80.9% of the RAM, fixed by turning the USB Debugging on?) So I believe HTC are good, theres just a few really, really bad apples in there, and unfortunately HTC won't admit this, and don't want to do anything about it... I hope I helped, I'm fairly new on here...
Cheers, Michael.

Well guys,you are a minority indeed.This Tuesday I received my Desire HD,which is my fourth handset from HTC.I have had a Diamond,a Hero,a Desire and now the Desire HD.The only problem I ever had was with my Diamond which,after one year and a half took some water in it without getting exposed to any water,but it was because the climate here is very humid.Other than that I have never had an issue.And I am no fanboy,if I had problems I would change without second thought.
I'll just tell you that a friend of mine punched my Desire HD with his full strength(don't ask why) while it was in my pocket.I thought the phone was done for,scrap,but the phone is like nothing happened.My friend's hand wasn't so lucky however,it still needs ice!

[Q] Hd7 randomly calling my most contacts

At 6:09am [EST] this morning (5/16), I received a call from a colleague of mine who indicated that my phone had called him 4 times at different intervals (12:26am,2:09am, 5:28am, 5:29am). When I saw his incoming call, I was like why's he calling me this early in the morning? I told him that I didn't call him and that I was still sleeping. Has anyone experienced this with their windows phone?
I did looked on my phone after getting off the phone with Marcelo at 6:09am and I noticed that my phone also called someone else [Jillian K] at 1:04am.
The last time I called [Jillian K.] was 5/15 - 3:06pm and after that, I made 3 more calls to 2 other people yesterday. However, I have not called Marcelo at all in some time.Other than Marcelo being among the 10 recipients that I texted regarding a game schedule early yesterday [5/15] around 11am.
Has anyone experience this? Thanks for your input.
I have attached a picture of the outgoing calls (w/the 1 incoming call from Marcelo)

Maybe you are sleepwalking
OT: no never had that

Yeah, I only know of drunk people that call at all hours of the night.
However, unrelated, I've had a similar problem, where my HD7 is screen locked in my pocket, I'll receive and miss a call, which unlocks the screen, and then the phone goes crasy bumping against my leg. Last time I had 3 outgoing calls before I heard the phone about to leave a voice mail.

Worst part was I had the phone on the coffee table the whole night.. unless there's a ghost in my apartment. I did noticed few things today -- I had IE tabs on the phone (3-4) that I didn't open. Later this noon, I received an email from Bank of Ameri. that someone tried to access my account online and was unsuccessful. Did logged in to check and to change my pwd.
The last app I bought was gMsg and I used it briefly to message my soccer group about game time. so may be the app is misbehaving?
I'll observe again tonite..

Have you developer unlocked your phone? What OS Version are you running? Have you ever flashed a ROM? Edit: On a related note, are you the first owner?

Figure it out?

which web sites were opened?

Mestiphal said:
Yeah, I only know of drunk people that call at all hours of the night.
However, unrelated, I've had a similar problem, where my HD7 is screen locked in my pocket, I'll receive and miss a call, which unlocks the screen, and then the phone goes crasy bumping against my leg. Last time I had 3 outgoing calls before I heard the phone about to leave a voice mail.
Click to expand...
Click to collapse
weird. Your proximity sensor should have prevented this.

Nothing? I was really curious about this lol.

Do you have any "weird" apps installed that might be causing this ?
Either that or you got a bugged phone dude.

xirsteon said:
Worst part was I had the phone on the coffee table the whole night.. unless there's a ghost in my apartment. I did noticed few things today -- I had IE tabs on the phone (3-4) that I didn't open. Later this noon, I received an email from Bank of Ameri. that someone tried to access my account online and was unsuccessful. Did logged in to check and to change my pwd.
The last app I bought was gMsg and I used it briefly to message my soccer group about game time. so may be the app is misbehaving?
I'll observe again tonite..
Click to expand...
Click to collapse
Do you have an wife/girlfriend or Kids which have played with your phone?

la_Tensor said:
Do you have an wife/girlfriend or Kids which have played with your phone?
Click to expand...
Click to collapse
Jealous wife/girlfriend

Ever get an answer ?

Apparently someone has been messing with ure phone if they had IE tabs open and they had triedto access ure bank account.
-Griffin CEO of Parios

Someone been using your phone: there's no doubt left in my mind.

I posted this thread 5/16 and since then several things have happened. For those asking about version, unlocked n etc. I'll answer all in one swoop.
First my Hd7 is dev unlocked but only apps like walkman7, tvshow7, wifi shorcuts, and etc. Haven't even used those in a while.
software version: nodo (as of today - decided to wait for final Mango)
I've no kids or wifey. Girlfriend was away on company business that week unless she suddenly acquired supernatural powers to control my phone from where she was.
Since i reported this, i've sent my phone in for volume button wiggling issue, so my device has been software reset (factory). Haven't seen it since. Also, at the time when I reported this, at least for 2 months, my phone just randomly reboot itself. I haven't had that happen since getting my phone back from HTC for the volume button fix and re-config of my phone from factory reset.
All I know is a factory reset seem to have fixed it for me. Keep in mind that after the fact. reset, I still went back to dev unlock my phone again and it has been great since. YMMV.

Crackling and popping / EP4D Factory OTA

edit/update:
11.05 version or less, you get popping 100% of the time using the method I posted.
If you are lucky to have an 11.08, we finally got one in the office that DOES NOT POP. IIRC this arrived wed or thurs as a replacement.
Please verify the version under your battery and report! I have no more interest in this as VZW was kind enough to switch me to a different model phone.
---------------------------------------------------------------------------
Ok, it's back and a friend and myself can recreate it ALMOST every time. We will test more in the morning but here some briefing... this is a factory load, with the latest OTA (hope I got the version correct!).... ie a brand new phone in the last week with the OTA applied.
Start a call, any call. Inbound or outbound.
Switch on speakerphone.
Let the screen blank out and wait at least 30 seconds.
Tap the power button to get the screen back.
HIGH PITCHED POP
Do it again.
HIGH PITCHED POP
Sometimes you can get it without doing anything, or sometimes if you hit the volume keys, it will happen.
-------
It's not isolated to inbound or outbound, or speakerphone. We have been having these issues since day one, and it used to be.... say 20% of the calls. I know that a LOT of others keep mentioning this issue here, especially in the rom sections, so maybe people thought it was rom/modem related.
We just figured this out when he called me, and were able to reproduce it on every call/callback. It even happened when I called 611 to ask what to do. They said to go to a corp store.
Problem: The other party can not hear the popping, but it's uber annoying. I'm typically on conference calls, speaker or not-speaker, and have to hit mute all the damn time, so this might be why I experience it... going out of a "sleep mode" more often than a lot of other users.
-----
Let me know if you have any issues like this. We are going to the local store tomorrow to show them. Not hopeful that they can actually do anything, but I'll report back!

Well I started getting the mad loud static last night, nearly making my ears bleed. Thought things were good being on the EP4D modems.
I'm rooted, but I am on the stock EP4D modems.

I was rooted then unrooted and took ota update and since day one i've had that crazy dumb popping sound but only when receiving calls..when i make calls its good and when i have a bluetooth headset its good when receiving...i dont know what it is but i want to find out because if i have to i will make vzw give me another phone
Sent From My Premium Droid Charge

Outsider2011 said:
I was rooted then unrooted and took ota update and since day one i've had that crazy dumb popping sound but only when receiving calls..when i make calls its good and when i have a bluetooth headset its good when receiving...i dont know what it is but i want to find out because if i have to i will make vzw give me another phone
Sent From My Premium Droid Charge
Click to expand...
Click to collapse
I already got a replacement and it's still happening. Next tier of VZW support wants to replace my phone again, and I'm skeptical that another replacement will "fix" the problem.
Again, we will be doing more testing later today, and will try to go into a VZW corp store to show them in person.
edit: it's also not just the popping, but sometimes the call will change and the other end is like they are talking.... best way to describe it.... through an overmodulated CB radio with their mouth too close to the mic. It becomes very hard to understand them, almost impossible since it's all garbled, and you have hang up and start the call over.

we can recreate it every single time now. Will have to run to the store to see what they say.
This is just one test:
call the phone from another line
Answer normally
wait a few seconds, suggest 30
Turn on speaker phone
Hit power to blank your screen, or wait for timeout.
wait a few more seconds, suggest 30 (recreated with about 5 seconds).
Hit power or volume keys.
Enjoy popping.
repeat, and enjoy. Might get the garbling or random pops without hitting any keys. Those are bonus features. UGH!!!

It's really awesome that you figured out the steps to reproduce. Let us know Verizon tries to fix it.
I'm guessing they either replace all phones with a diff model (very unlikely) or have to issue a follow-up patch for the modems.

Mine happens not only on speakerphone but also bluetooth, wired hands free and normal calls. It's not related to inbound or outbound. Through trouble shooting my issue it doesn't necessarily relate to turning on speakerphone. I would posit it's more related to the proximity sensor and/or screen activating. I've also noticed it occurring directly after adjusting the volume of a call without removing the phone from my ear (no proximity sensor/screen activation).
I haven't had time to go to a verizon store yet to get the phone replaced but it's definitely an issue that cannot be fixed by one of their reps in the store or over the phone.
Sent from my SCH-I510 using XDA App

mhemu said:
Mine happens not only on speakerphone but also bluetooth, wired hands free and normal calls. It's not related to inbound or outbound. Through trouble shooting my issue it doesn't necessarily relate to turning on speakerphone. I would posit it's more related to the proximity sensor and/or screen activating. I've also noticed it occurring directly after adjusting the volume of a call without removing the phone from my ear (no proximity sensor/screen activation).
I haven't had time to go to a verizon store yet to get the phone replaced but it's definitely an issue that cannot be fixed by one of their reps in the store or over the phone.
Sent from my SCH-I510 using XDA App
Click to expand...
Click to collapse
Exactly what I've noticed too! I haven't had the problem lately but that was the issue to a tee for me as well.
Sent from my SCH-I510 using XDA App

I haven't got a fix,.but flashing stock EE4 modems, then flash back to EP4 series modem seems to help somewhat
Sent from my Gummy Charged GBE 2.1 using XDA App

I had all these issues, waited for official gb release, still had static on stock gb. Called Verizon and recieved replacement yesterday. So far I purposely tried to get static and I can't. Hopefully this continues. Only solution: get a replacement phone! Replacement looks brand new btw.
Sent from my SCH-I510 using XDA App

killerapl said:
I had all these issues, waited for official gb release, still had static on stock gb. Called Verizon and recieved replacement yesterday. So far I purposely tried to get static and I can't. Hopefully this continues. Only solution: get a replacement phone! Replacement looks brand new btw.
Sent from my SCH-I510 using XDA App
Click to expand...
Click to collapse
That is promising that you tried my test set outlined above a few times. Every local device, even the VZW display device charge had the problem today.
Tier 2 tech tried with a test droid and his droid and couldn't get it to happen with the test method I've outlined. Again, every local device (probably 6 now) has had the problem.
Got another one on the way, let's hope this is the ONE +1 for VZW going out of their way, too!

Mine does it too now.
Sent from my SCH-I510 using XDA App

3rd one. First call.... pop pop pop!

Ok, so I'm getting a different phone delivered tomorrow, hope it doesn't have problems.
I've handled probably a dozen of these charges, same issue... was waiting for the software update since july or so. update came out, and still happening, UGH.
There are apparently 2 different SKU's for this phone!
My brand new one (bought about July 2011 at the same time as a friend) and first replacement was:
SCHI510RAV
Latest replacement is:
SCHI510ZDU
Latest had a lower imei, and an older date stamp.
I wonder if there is any correlation to reported issues (like in the rom sections) and the popping results. You can view under the battery.
VZW can't tell me why it's different.

VZW wanted to get Samsung on the phone, I called BS.
So I just called Samsung and they are clueless on the different sku's and the reproducible issue.
I have friends at work that need a resolution now! Again, I'm moving to another ship thanks to VZW, but still got stragglers out there in my building.

Honestly...other than *****ing in numbers...I'm not sure what else to do.
Sent from my SCH-I510 using XDA App

I have a CLN phone on the way as well. Popping is crazy loud. This will be my 3rd charge. If it does it again, I will push for another phone. Planning on getting the Nexus anyway. Wife needs a good phone not a popping a screeching one.

So, for the last week I have not been able to reproduce the issue. Going so far a trying to force it to happen with the usual steps. It's never been sporadic before and I didn't receive any updates nor did I do anything to try and fix the issue.
Anyone else have a similar experience this week?
Sent from my SCH-I510 using XDA App

My 2nd CLN replacement (3rd Charge overall) finally didnt have this problem. Unfortunately youll just have to keep getting replacements till you get lucky.
Fortunately with INFINITY 12/11 TSM, this phone is running better than EVER and with my extended battery in my backpack for daytrips this phone is finally great on all fronts.
I considered going to the nexus but since the nexus has the same size battery, same or bigger screen, and same radio hardware (close enough), i doubt it will have better battery and the Charge's physical buttons and screen are wins in my Eye over the nexus.. all we need is CM9 and the Charge will really be a great phone.

Yeah, I lied before. Just had a phone call with static. Well, now that I have time to get a replacement, looks like I'm moving on to the next one with fingers crossed.

[Q] Anyone else with these issues?

I've had an iPhone for the past 5 years.
I decided to take the plunge & buy an android yesterday.
I purchased the AT&T HTC One XL.
This is my experience so far:
1) Audio -- while listening to music, opening another app sometimes either crashes the player or momentarily fragments the sound.
2) Connectivity (in NYC using the 4G LTE network) -- very patchy. Seems to go in and out, even though I've never had these issues in the same area on the 3G network. Don't know if this is a network issue, or just a phone connectivity issue overall. Pandora constantly goes 'in and out'.
3) Seems like there is no caching (anywhere):
a) Opening a web site, briefly checking my mail, and then switching back to the website, makes the website reload.
b) Conversely, opening, e..g, my mail, going to the web browser, and then going back to my mail, makes my mail reload.
For a phone with 1GB of RAM, I don't anticipate this issue -- my iPhone 4 with half the ram was able to keep many more apps and browser tabs in memory for extended periods of time.
Is anyone else experiencing these issues?
Do I have a faulty phone?
Are any of these 'issues' just the way the android OS works? (like said, i've never used android before, so i have no clue.!)
Will a future software update fix them?
I'm very much contemplating returning this device and reviving my iphone 4;
but I don't want to if i don't have to -- android allows everyone I wish the iphone would.
Thanks you.

I haven't had any of the issues you are mentioning. I used my music player for an hour while mowing the grass tonight. As far as the 4G LTE goes, I can't comment on that since I don't have it where I live.
When your music was messing up, where you using the music app or google music player? I would try the other just to see if that issue is with both.
Other than that, I would swap the phone out as you may have just got a bad one.

I take it you have the ATT ONe X?
I just got my ATT One X today, so I haven't fully put it through the tests, but I did have an Unlocked Euro One X about a month ago that had quite a few bugs. One was the sound issue you mentioned. When I played music thru any music player the sound broke up when you hit a hardwear button or sometimes just on its own.

bothfly said:
I take it you have the ATT ONe X?
I just got my ATT One X today, so I haven't fully put it through the tests, but I did have an Unlocked Euro One X about a month ago that had quite a few bugs. One was the sound issue you mentioned. When I played music thru any music player the sound broke up when you hit a hardwear button or sometimes just on its own.
Click to expand...
Click to collapse
Mine does this to should I take it back

I called HTC and they said they are working on a major update I.talked to a woman name Gloria and she said she couldn't begin to say how many phone calls about the music issue they have had lol

tyshemi said:
I called HTC and they said they are working on a major update I.talked to a woman name Gloria and she said she couldn't begin to say how many phone calls about the music issue they have had lol
Click to expand...
Click to collapse
She give you an ETA by any chance?

#2 pisses me off the most. No one else has this issue?
Sent from my HTC One X using xda premium

Got mine yesterday and having only the issue with wifi signal and 4g signal showing. Lte is lightning fast where I am. I've been able to listen to music through my car speakers, take phone calls and text at the same time.

No eta and she shuddered a lot like she wanted to say an eta but the manager that was also talking stopped her I think lol. And it does work fine in the car it's when your using the built in speaker and doing other stuff . It's an intermittent issue

I am having issue number 3. My original iphone multitasked better than my one x is right now. Web pages always reload when I go back to them no matter the browser. Heck almost every app reloads.

Here's the number I called fyi
8664498358

For your nyc issue. You wouldn't happen to me walking would you? It might be connecting to Starbucks WiFi which can't be disable if WiFi is on. This was happening to me
Sent from my HTC One X using XDA

Yes #2 is a HUGE issue for me. To the point (as expressed in another thread) that I'm ready to return it altogether and just keep my Sprint contract alive afterall for their EVO 4G LTE...Despite the fact I won't have 4G, at least I know their network is up consistently and is reliable!
I talked to a nice lady on the phone just now and she said this was the first time she had a call from a subscriber with a One X...So she hasn't heard anything. Just not enough data and time. She looked at some notes and AT&T does have the WiFi issue flagged in their system. I told her yes I was experiencing that one too. It's an issue when coming out of WiFi your data doesn't connect.
She had me turn off my phone, she disconnected me from their network and then I came back on it. After I explained to her with the WiFi issue, I worked around it by turning all off and then airplane mode, she said, yes airplane mode does the same thing and will essentially reset your connection to their network. You may be assigned a different tower, IP, etc.
So you can try that. Turn everything all off. Then turn airplane mode on. Then off and then the mobile network back on. You'll see a notice saying "preparing SIM card" ...
However, despite all that. I still have constant connectivity issues. The phone will not stay connected for long periods of time. It is always bouncing between LTE, HSPA+ and simply not connected at all. There's a few apps that I go to update in the store and all their downloads fail because the phone will not stay connected long enough to download them.
WHEN the phone is connected, for those brief periods of time, the speeds are good. I've seen nearly 30Mbps download on LTE to a close test server and 5, 10, 23, etc. on test servers farther away. It's extremely fast. Unfortunately, the phone simply won't stay connected to their network rendering it just about useless for anything other than getting some e-mail messages as they are able to trickle in.

thanks
The connectivity issue is horrible on my phone. I don't even have any clue that it's gone bad until I try to send a text or make a call that refuses to go through. A reset used to fix my problem, but recently it became very very stubborn (many resets... thought I tried everything and was preparing to drive to the store) and then I tried the all radios off, airplane on, airplane off, mobile on and it finally fixed itself. very frustrating, but thanks for the tip. Not sure I'll be keeping this phone. My iPhone 3gs was overall far more reliable.

droidiac13 said:
I haven't had any of the issues you are mentioning. I used my music player for an hour while mowing the grass tonight.
Click to expand...
Click to collapse
That's explains why you didn't experience the #1 issue, it's only when music player is on background you start/switch to another app.
I'm experiencing all the above, but after LG Nitro HD I'll take these issues ten fold without complains. This phone is awesome even these issues.

the caching one sucks!

http://forum.xda-developers.com/showthread.php?t=1646409

I have #2 and #3.

I was going to give HTC till day 29 prior to returning it,, however, ive changed my mind. Taking back tomorrow morning. It frustrates me to no end for the following reasons in order of importance.
1. Battery Life- only 6-8 hours with maybe 1.5 hours screen time. Thought maybe I received a dud based upon the reports of others but,,,,
2. Multitasking- there is none. 3/4 of the memory is ate up with crap running which probably accounts for the lack of caching. Due to there being no multitasking, my old iphone, iphone 4s and lumia 900 wipe the floor with this unit. It actually reminds me of the old galaxy S in terms of performance.
3. messaging- no notification
4. email-Can only send one attachment at a time.
5. email, cant click links, must copy
6. email- when you move an email to a folder, you must do additional steps to get back to inbox
7. System- pretty much everything requires so many additional taps, it is counter intuitive
8. camera- not on par with iphone 4s or galaxy s2, however software is better. I really wonder if the compression settings are what is destroying the photos.
9. No Visual Voicemail- without downloading more crappy bloatware from ATT
I do love the screen, the Quadrant scores are outstanding but not indicative of the phones actual performance and usability. I was excited, now not so much at all. There are so many other things to list but numbers 1,2,3 pretty much negate the use of this phone. I also have the Lumia 900 and iphone 4S. And so far I am most impressed by the Lumia900. However, it's camera,well, stinks.

You're crazy bro. I just scanned 6 pages wirelessly from my WorkForce 545 with my HTC One and emailed them out directly...that was 6 attached files...
Battery is awesome, but you could drain it in a few hours depending on what you do...but the same goes for every other phone.
I mean, I'd seriously give the thing a factory reset and a good charge. Play with it some more... He'll, root it and use titanium backup to remove bloatware...
But eh up to you
Sent from my HTC One X using XDA

[Q] A lot of issues with my S6. Has anyone else experienced these? Solutions?

My phone is out of the return window now and dealing with customer service is probably my last resort.
My phone is on stock Touchwiz and unrooted, T-mobile variant. I have factory reset my phone 3 times and deleted the cache but these issues remain.
Here are some of the issues I have had. I am hoping they are software, but I couldn't find much information on any of them. If you also have experienced these, please let me know just to know that I'm not crazy and alone in this.
Camera app will be black on launch and crash due to an error. - This reminds me of the Lollipop software issue that I had on my Nexus 5 so I'm not too concerned since an update is coming out, but it is still bothersome when I bought the S6 for the fast camera launch but I have to restart the phone because I get this error. At least restarting the phone fixes this.
Phone vibration is inconsistent or weak. - The vibration was strongest when I first bought it, but it has grown considerably weaker. It still can be strong sometimes, but it fluctuates. Sometimes the vibration is so weak that I can't feel anything unless I put it on max strength under Vibration settings, but it sometimes fixes itself and isn't as weak. It hasn't been as strong since I first got it from what I remember. Restarting the phone does not fix it. It just comes and goes.
Phone does not receive or send sound when answering or making phonecalls. - This is hard to explain, but sometimes when I'm making a call, the dial tone will never sound and if the call looks as if it has gone through, there will be no sound. The person will say they received a call but didn't hear anything as well. This also happens if someone gives me a call and I pick up and hear no sound. A phone restart usually doesn't fix this, but sometimes it just magically works again.
Sound turned off by itself. - This has only happened once or twice so far but it was bothersome. I didn't change or touch any of my settings for this to happen. My sound just stopped working. Youtube app, volume settings, etc. didn't create any sound. When my alarm went off, it made no noise. Restarting the phone would fix it.
Anyway, please let me know if you have had these similar problems. Is it likely they are software related? I can't find any solutions and if a factory reset is not fixing it, I don't know what to do.
Thank you!

Return it

Brava27 said:
Return it
Click to expand...
Click to collapse
I would, but I'm outside the 14 day return window from T-mobile.

Jinora said:
I would, but I'm outside the 14 day return window from T-mobile.
Click to expand...
Click to collapse
So? You have a faulty phone and these issues would be taken care of within your warranty period right?

yes you can do a warranty exchange. theyll replace it

tlxxxsracer said:
yes you can do a warranty exchange. theyll replace it
Click to expand...
Click to collapse
bramgg said:
So? You have a faulty phone and these issues would be taken care of within your warranty period right?
Click to expand...
Click to collapse
I was hoping that I wouldn't have to go through the Warranty process but it looks like there is no choice.
Thank you all for your input! I'll see what happens. I appreciate it.