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[Q] Reboot Bug - Is it really so prominent?

I keep hearing about this unfixed Nexus S reboot bug. I'm curious... is it really so widespread? Or is it only something a few people experience, like the luck of the draw?
I apologize if this question has been asked before. I'm considering buying the phone but can't decide if I should wait.

It always seems to pop up in the forums but it has never happened to me. I've had mine for almost a month now and it all seems to be perfect. No defects with screens or buttons or reboots. Maybe im just lucky...or people with complaints are just louder than ones who are satisfied.

The issue is real and Google have confirmed it. They've been working on a fix and the official word was an OTA update was going to be released this week:
Just a heads up that our initial tests look good and that we are expecting to send out an OTA within one to two weeks that will resolve the issue. Thanks for your continued patience!
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code.google.com/p/android/issues/detail?id=13674

silfer said:
It always seems to pop up in the forums but it has never happened to me. I've had mine for almost a month now and it all seems to be perfect. No defects with screens or buttons or reboots. Maybe im just lucky...or people with complaints are just louder than ones who are satisfied.
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Argh. I did not have this problem until yesterday (had the phone since January). Now my phone will reboot right after a call.

apreichner said:
I keep hearing about this unfixed Nexus S reboot bug. I'm curious... is it really so widespread? Or is it only something a few people experience, like the luck of the draw?
I apologize if this question has been asked before. I'm considering buying the phone but can't decide if I should wait.
Click to expand...
Click to collapse
I've had three Nexus S so far. The first one I picked up on dec 16th and didn't get a single reboot on - but the oleophobic coating on the screen was coming off in spots so I swapped it for another unit.
The second unit had issues rebooting. I saw it immediately - it rebooted while sitting on my desk. I could constantly recreate this by streaming audio over BT in my car - every 10-15 minutes it would reboot.
I picked up a mt4g for a few weeks to see if they could sort whether this was a hardware of sw issue (that thing is a brick to hold) and eventually picked up a third Nexus S once they identified it as a SW issue. This device has not rebooted a single time in the 27 days I've had it. I can stream audio and make long calls without an issue.
All three devices have operated with identical configurations. Based on this I'd say that some units are worse than others.
Maybe it's issue with the hardware tolerances and some hardware that falls within the accepted tolerance is not operating as expected and causing kernel panics as a result. This would explain why some have this issue constantly and others rarely or never see it. Perhaps it's something seemingly unrelated that everyone experiencing the reboots has in common. It would be nice if Google weren't so tight lipped about this. Supposedly the OTA will address these issues and moving forward it should be irrelevant.

I get this issue at least 60% of my calls (not that i call much). i have made 4 calls today, and 3 of them my phone rebooted during the proccess.
I am returning this to CW tommorrow for a replacment unit, i love the phone dearly but do not want to be robbed for £429 but not being able to take it back if they do not resolve.
It could be a batch issue, or something i guess, but that's not my job to find that out, that's for the people i paid for the hardware/software
I hope i get another unit, and if not problem free at least i can rely on a warranty, hopefully making sure if google slack on fixing this i can get my money back.
If it fixes soon or the new handsets ok, i can keep this lil beauty of a phone

I've had my SNS since launch. My phones has rebooted on me twice. It was right after playing a 3D game. Right after i exited the game the phone rebooted. Funny though, it hasn't happened again.

I've gone back to using my Desire until Google sort this out. For me, any call above 5 minutes has a 50% chance of rebooting the handset.
The handset (running stock 2.3.2 and un-rooted) will on occasion spontaneously reboot as well. Not good.

It is a bug that seems to be very limited in scope but is very serious for those affected. Personally, I've never had it happen to me or my wife.

Thank you for your replies, they were very helpful. I was keeping up with the OTA Bugfix promised by Google for the Nexus S. Although, that was promised almost 3 weeks ago and still no word from Google since. That's one of the reasons why I came here to ask for advice before I bought the phone. Although I'm curious to see if 2.3.3 resolved the issue. I know the 2.3.3 just lists API changed, but I wouldn't expect them to list bugfixes on a list of API changes.
I think I'm ready to buy the phone and hope for the best. I'll probably just get Best Buy insurance just to be safe.

apreichner said:
Thank you for your replies, they were very helpful. I was keeping up with the OTA Bugfix promised by Google for the Nexus S. Although, that was promised almost 3 weeks ago and still no word from Google since. That's one of the reasons why I came here to ask for advice before I bought the phone. Although I'm curious to see if 2.3.3 resolved the issue. I know the 2.3.3 just lists API changed, but I wouldn't expect them to list bugfixes on a list of API changes.
I think I'm ready to buy the phone and hope for the best. I'll probably just get Best Buy insurance just to be safe.
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Click to collapse
Getting the insurance is definitely the right choice. I hope you enjoy your phone and your stay here!

I get periodic reboots on both my phones.
It is not that noticeable, since it often happens when I am not using the phone and unless I glance at it and see the start animation, I may be unaware of it.
But it has happened during a call as well (couple of times on each phone) and then it is definitely noticeable.

I have this bug... not during phone calls but random reboots. 2-3 a day. I hate it but its tolerable.

Weird, I don't have this bug

If flashing a custom rom, the problem will be solved? Since i am considering if i should get Nexus s later on.
Thanks

Dead Mic

So I think that my mic died and I'm looking to see if anyone else has experienced this.
1.People on the other end can't hear me, I can hear them fine.
2. When I've recorded a video, the sound playback was nothing but a static, hiss.
I've made no changes whatsoever to the device in a few weeks or so. I've gone through all the settings that I can think of, but I'm still taking suggestions. Thanks gang
Bolted

I had this happen on my incredible from time to time and a restart would resolve it.
Sent from my ADR6400L using Tapatalk

i had this same problem. I called Verizon and they overnighted me a new one, no charge to me, I just had to get the old one back to them in 5 days. They sent a label with it as well. They said they were going to send me a like new replacement. I said I wanted a new one and they said they would send one. It came in OEM packaging, just phone and back cover. whether its new or 'like new' it was immaculate.

I've rebooted a few times thinking the same thing.
I did have my Dinc replaced when the external speaker fried, but that was kind of a progressive failure.
Any more thoughts or ideas are welcome.
Bolted

So I tried using the speach to text, and there's noresponse from the mic. This is just a drag.
Bolted

Well I've tried the voice search and that works. Now the speech to text works as well actually that's what I'm using to make this post. This is just weird. If it weren't so late I could call somebody to test it and see if they can hear me now.
Bolted

Latest: So, this all started yesterday. I flashed an updated radio and the problem continued. This morning I was able to flash a corrected radio update and so far have been able to make two consecutive, successful and troublefree voice calls. I hope that was all there was to it (crosses fingers, knocks on wood, etc.).
Bolted

I've got a friend who has this issue. What radio did you use to fix it.

It's not fixed, I'm still trying to sort it out. For a time I thought that it may have had something to do with the headphone jack, but it wasn't.
My next random thought was to try a different kernel. This one: a.zip seems to be working so far. I haven't had but maybe two or three calls since flashing it and no need to call anyone. Every once in a while I'll do a Voice Search, or a Voice to Text text message, and it's worked. I'll try a Voice Recording or Video as well.
The only other thing that I can think to do is call Verizon and say, Hey, manufacture's warranty.
Before I forget, the kernel is one of Adrynalnye's. Let me know how things go with your friend's device.

Talked with Level 2 tech support and the guy pretty much said that there's nothing that he can do and it certainly sounds like a bad mic. New device will be here tomorrow. Here's a Blinding Flash of the Obvious though, meanwhile I can just use my Bluetooth earpiece...duh. lol

Constant Reboots and Glitches Making Me Crazy!!!!

I am loving this phone, but these issues are killing me! Anyone else thinking of keeping this thing until the Sensation comes out, and then swapping it out? I bought my G2X on May 8th, so I am hoping to refund and get the Sensation as long as that's the release date. LG really needs to fix this or I think a lot of us will be kicking this thing to the curb.

have you not yet heard that a patch is on the way? I'm thinging no...

regP said:
have you not yet heard that a patch is on the way? I'm thinging no...
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I'm not too sure about that. I literally just called LG Electronics after I posted this thread and they told me that this is not a "known issue" with this device. OMG really??? I asked the Rep to Google it herself, and she will see 1000's of complaints from consumers, she told me LG doesn't pay attention to blogs???? So how is a patch coming if they are denying there is even an issue? Call for yourself 800-243-0000. They kept telling me that I must have dropped it or submersed it in liquid. TERRIBLE customer service!!! I most likely will be returning this thing today. I am a man with a sour taste in my mouth now.

Exchange it until u get the sensation, this is my 3rd phone with the same problem.
Sent from my LG-P999 using XDA App

the fix is coming. every phone launches with bugs. don't believe it? return your phone.
didn't you really need to start 2 threads about this?

Flash CM7. No reboots at all.
I didn't have reboots running stock 2.2 but try CM7. If you still have reboots on a rom that is not based on LG's build, then you have a faulty phone. If CM7 fixes your reboots, then you know it is just buggy software.

player911 said:
Flash CM7. No reboots at all.
I didn't have reboots running stock 2.2 but try CM7. If you still have reboots on a rom that is not based on LG's build, then you have a faulty phone. If CM7 fixes your reboots, then you know it is just buggy software.
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+1...logic. I am ashamed that didn't cross my mind.
I haven't had problems (aside from one reboot two weeks ago) so, the problem isn't universal. I would trade it in until I got a stable one...IDK.

Just something that i have observed in the past few days... I have recently come back to toledo ohio from phoenix arizona... the major difference between these two places is that in tempe specifically, I had 4g nonstop and everywhere i went whether it was way out in gilbert, north phoenix or out in goodyear, however back home here, I live on the outer fringes of sylvania and my signal is horrible and it was the same crap on my nexus one... I am happy with 2g but typically it is GPRS or just no signal at all, thank god for wifi-calling!
Ok so back in AZ, I never had any reboot problems or battery pulls after charging... I bought the phone on the 20th of april and I think i had 1 reboot and 1 battery pool within the first 24 hours of having the phone, no big in my opinion... Since I have been back wednesday night i have had 4 random reboots and just this morning I had to pull my battery. Strange thing was when i put it back in the battery was at 89%... my battery monitor says it was fully charged then there was a sudden drop, so i charged it back up again....
I am wondering if my changed cell signal and strength has caused these issues... if you are having reboot problems what is your cell signal like on a consistent basis?
I have been running on EB1.0.2 since I has been out

I just posted how to fix the reboot problems. Tested!
http://forum.xda-developers.com/showpost.php?p=13770645&postcount=13
That would be a good test. Someone having reboot problems to put the phone in 2G only and give it a few days.
I travel for work and never had any problems outside of using the leaked Gingerbread build. I suspect the Kernel is the issue and something in the software is causing the reboots. Since the leaked gingerbread didn't come with a kernel, it only worsened the problem.
Anyway, give my method a shot and see if the problems still exist.

player911 said:
I just posted how to fix the reboot problems. Tested!
http://forum.xda-developers.com/showpost.php?p=13770645&postcount=13
That would be a good test. Someone having reboot problems to put the phone in 2G only and give it a few days.
I travel for work and never had any problems outside of using the leaked Gingerbread build. I suspect the Kernel is the issue and something in the software is causing the reboots. Since the leaked gingerbread didn't come with a kernel, it only worsened the problem.
Anyway, give my method a shot and see if the problems still exist.
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Click to collapse
Nice! Will give it a try now. Thanks!

Even with CM7 I was getting the constant reboots and freezes on two different phones, both of which have been returned.
I tried to like the phone as hard as I could - but those problems were a definite deal breaker.
If they can get them resolved, I may go the G2x route again but I fear the problem is more due to lack of quality control than just a software glitch.

Straight from the LG Forum Site:
Posted by Wwax on 06 May 2011 10:36 AM:
First time i saw LG's official statment was on 19 of April.. Sooo ANYONE got the "FIX" yet?
"LG is aware that certain Optimus 2X customers are occasionally experiencing random device shut-offs. The Nordics have been one of the first markets to sell Optimus 2X and we have sold a substantial amount of units. The return percentage is low and within the error marginal, so this issue only affect a limited number of customer. However, LG regrets the inconvenience this has caused.
We have determined the cause of the problem and have developed a software update to remedy this. The update is currently being rolled out in partnership with carriers. Dates of update availability will be determined by individual carriers. LG is committed to providing quality devices and is working hard to ensure that users have a consistent and convenient smartphone experience. Again, our apologies for the inconvenience."
Posted by LG Product Pro on 06 May 2011 12:56 AM:
I can't speak for the Optimus 2x since it's an international release and I only deal with the US phones released in the states.... But the G2x update should be just around the corner, from what I have heard.

SoFaKiNgStOkeD said:
I am loving this phone, but these issues are killing me! Anyone else thinking of keeping this thing until the Sensation comes out, and then swapping it out? I bought my G2X on May 8th, so I am hoping to refund and get the Sensation as long as that's the release date. LG really needs to fix this or I think a lot of us will be kicking this thing to the curb.
Click to expand...
Click to collapse
My first G2x had no reboot problems, no battery problems, etc. Only issue was bad backlight bleed. Exchanged and 2nd phone had almost zero backlight bleed, but gets warm pretty quick compared to the first one, self reboots at least twice a day, bluetooth to my car now only works sporadically, wifi disconnects itself after screen shuts off, etc.
Third phone sent was the worst of the three. I'm keeping the 2nd one a day before my remorse period is up and doing a full refund which is 5/29. Waiting to see what Sammy will announce on 5/24 as far any US release announcements.

I've had zero reboots on mine, still on stock froyo but rooted and bloatware frozen. I've only had two freezes since I've got it but it was usually right after I installed some app and had it running along with a bunch of other ones. But the thing is I'm constantly killing tasks. After coming from Nokia N900 and symbian N8 seeing android constantly leaving tasks open with no exit option on every app drives me nuts.

SoFaKiNgStOkeD said:
I am loving this phone, but these issues are killing me! Anyone else thinking of keeping this thing until the Sensation comes out, and then swapping it out? I bought my G2X on May 8th, so I am hoping to refund and get the Sensation as long as that's the release date. LG really needs to fix this or I think a lot of us will be kicking this thing to the curb.
Click to expand...
Click to collapse
My phone has stopped rebooting ever since I've disabled the GPS. It used to reboot randomly, however ever since I've disabled the GPS I have no issues. It is a software problem it will be fixed with software update. Give it a try-hopefully it will help you as well

This is my 3rd phone and they all reboot or freeze with gps, wifi disabled.
Sent from my LG-P999 using XDA App

Picked up my 3rd G2x yesterday - immediately flashed to Bionix, had no troubles... until...
I plugged it in to charge overnight.
I woke up this morning and it was hard frozen, hard to pull the battery.
Ok guys - I'm at a breaking point here. I've tried every ROM available. I've tried the phones with and without any 3rd party software being installed. I've tried them all without GPS, bluetooth or WIFI turned on...
I guess LG doesn't want us doing a simple task like .... charging the battery. And yes, I was charging using the OEM charger. And when I woke up and found it locked up the battery was not warm.
I picked up this 3rd G2x out of sheer impatience for the Sensation but it looks like this one is going back too. I simply can't take this anymore.

JWhipple said:
Picked up my 3rd G2x yesterday - immediately flashed to Bionix, had no troubles... until...
I plugged it in to charge overnight.
I woke up this morning and it was hard frozen, hard to pull the battery.
Ok guys - I'm at a breaking point here. I've tried every ROM available. I've tried the phones with and without any 3rd party software being installed. I've tried them all without GPS, bluetooth or WIFI turned on...
I guess LG doesn't want us doing a simple task like .... charging the battery. And yes, I was charging using the OEM charger. And when I woke up and found it locked up the battery was not warm.
I picked up this 3rd G2x out of sheer impatience for the Sensation but it looks like this one is going back too. I simply can't take this anymore.
Click to expand...
Click to collapse
so weird to me. I've had 3 and never had a reboot issue... I love this phone..

smashpunks said:
so weird to me. I've had 3 and never had a reboot issue... I love this phone..
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Click to collapse
Must be nice

I agree, when I bought the phone the t mobile Rep told me GPS would freeze it until its updated. Although I've had one black screen freeze and one reboot on the charger, but if you think about the o2x, having LG state that it has a problem unlocking from the button (freeze where you must take battery out), reboots on charger... means they must be able to fix this as well. Not too worried, especially when they told me that when I bought it. Mine did freeze without GPS on though
Pecata said:
My phone has stopped rebooting ever since I've disabled the GPS. It used to reboot randomly, however ever since I've disabled the GPS I have no issues. It is a software problem it will be fixed with software update. Give it a try-hopefully it will help you as well
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App

[Q] buggy Focus... anyone else?

Hi all, my Focus was doing some weird things, including sporadic reception issues, so I went to an ATT warranty center and got it replaced. Unfortunately, this phone has the same issues AND more.
First of all, about half the time, if I go somewhere with NO reception, and then enter an area with reception, it won't find reception without turning the phone off and on, even if I toggle the data network in the settings. This is especially annoying because my office has no reception in the cafeteria/main entrance, yet my cubicle does. My old phone did not do this.
Second, on my first Focus, I picked a SMS sound on day one, after a few months, I changed it to something else. about 15% of the time, it would play the original sound, then immediately play the second one... Well this phone is doing the SAME thing, but I've only used one SMS tone. I find this especially puzzling.
Third, this phone occasionally won't flip from horizontal to vertical and vice versa. It seems like whatever mechanism tells the phone the way it's oriented is broken.
Fourth, yesterday, my phone went from a 100% charge to 0% and a warning that it was critically low. I took the battery out multiple times, and when it was plugged it, it would show that it was charging, but then not gain anywhere on the status meter. After pulling the battery for like the 10th time, it came up as 100%.
Has anyone else experienced any bugs like this?
This will be the 4th time I've gone into the ATT warranty center... I am the type who is always rational and polite, but this is getting annoying. I hope ATT gives me a credit or something. I wish I could get a NEW phone and not a warranty replacement refurb that is clearly not working like it should.

I've never experienced anything like what you're talking about. As far as orientation not switching, it does happen if say I take a picture in landscape mode, then MMS the picture to someone and turn the phone upright as I enter the message.

rmcgraw said:
I've never experienced anything like what you're talking about. As far as orientation not switching, it does happen if say I take a picture in landscape mode, then MMS the picture to someone and turn the phone upright as I enter the message.
Click to expand...
Click to collapse
I get that too, but I'm talking about IE and other instances. Guess I should have mentioned that.
Thanks for weighing in!

never also with my focus....what u do to urs jw lol

I have the same reception problem. Everytime I go into my gym I lose AT&T and have to reboot. It started happening the minute I did the March Update.
For everything it fixed it broke something else for me.

I think your issues are hardware flaws,rather than software bugs...just change to another device.I think they should allow you to do so as long as the value of the plan is equal.

bertstare said:
Second, on my first Focus, I picked a SMS sound on day one, after a few months, I changed it to something else. about 15% of the time, it would play the original sound, then immediately play the second one... Well this phone is doing the SAME thing, but I've only used one SMS tone. I find this especially puzzling.
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Click to collapse
Hi, I don't have a focus but have noticed this on my HTC Mozart so am wondering if it could be a software bug?
My phone seems to either pick a SMS tone at random, play 2, one after the other, or not play one at all depending how its feeling that day and depending if I'm using the phone when a message comes in lol!
Sent from my 7 Mozart T8698 using XDA Windows Phone 7 App

dov74 said:
Hi, I don't have a focus but have noticed this on my HTC Mozart so am wondering if it could be a software bug?
My phone seems to either pick a SMS tone at random, play 2, one after the other, or not play one at all depending how its feeling that day and depending if I'm using the phone when a message comes in lol!
Sent from my 7 Mozart T8698 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
I've noticed that with mine (HTC Arrive) it plays the 10th ringtone by default whenever the phone is facing up or flipped over. But when it's flipped over and the first ringtone plays then you flip it over, the screen lights up and then the second ringtone plays (I think its ringtone 5). Weird...

Well, the warranty center swapped out my Focus. I told them it had "a reception issue," but did not explain what it was, and then told about how the phone screen was not rotating depending on how it was oriented. Guy went into the back, presumably to check out the issue, and he came back saying that he confirmed it was not rotating properly, so he gave me a new one. He didn't even care to hear about the other issues. I've been into the warranty store multiple times in the last two weeks, and every time they've said that the Focus is not typically a phone that comes in with issues... so we'll see what happens.
Of note, the guy who gave me a new phone did not set it up properly, so data was not working. I had to call customer service to get my IMEI number updated. I politely explained how much of a hassle this has been and was given a $25 credit on my account.
I'm back at my cubicle at work, so I've gone through the basement with no reception, and it was able to find the network on its own when I got out of the dead zone... hopefully that means this phone is working properly.
However, I am moving to a new house in mid June, and I am 99% sure the house is in a dead spot... urg. If it's as bad as I figure it will be, I guess I'll see if AT&T will give me a free microcell AND free service for it; otherwise, I'll have to switch to Verizon.
Thanks for weighing in everyone. It seems like there is some sort of ringer issue because others are reporting it too.

I have the reception issue too, have to reboot the phone to fix it however, I haven't experienced any of your other issues (samsung focus here)
Maybe they are giving you your old phone (refurbished) and u just keep getting the same phone over and over again. (doubt it, but you never know)

[Q] Voice calls - Other party can't hear, reboot required

I've searched and it doesn't seem that many others are having this problem. My wife also has a Droid Charge and has never had this happen.
Basically, mid-call (usually 5-10 minutes, 1-2x a day), the other party will stop hearing me. I can hear them, but they can't hear me. If I hang up and call back, the problem is still there. Cycling airplane mode doesn't help... I actually have to reboot the phone. It's gotten to the point where I tell people if it happens, I'll call them back (since it takes a while to reboot).
This is with the stock ROM, as well as Humble 1.5.
Usually it's just silence on their end, but once in a while, the problem manifests as a screechy, random fax-type noise. Same thing... I can hang up and call voicemail and have it sound like that. I always have to reboot the phone.
Has anyone else had this problem, and if so, were they able to fix it w/o getting a replacement phone?
Thanks.

I have the exact same situation. Wife and I both have DCs. I got mine first. About the second day I had it, the screetching noise happened. It was so loud it almost blew my ear out. Hanging up and redialing did not help. I had to reboot the phone. I exchanged for a new phone for that and other reasons. The new replacement on does the same thing once in a while and the wife says there is sometimes a clicking noise then she can't hear me at all but I can hear her fine. She has had the screetching noice once.

91point6 said:
I have the exact same situation. Wife and I both have DCs. I got mine first. About the second day I had it, the screetching noise happened. It was so loud it almost blew my ear out. Hanging up and redialing did not help. I had to reboot the phone. I exchanged for a new phone for that and other reasons. The new replacement on does the same thing once in a while and the wife says there is sometimes a clicking noise then she can't hear me at all but I can hear her fine. She has had the screetching noice once.
Click to expand...
Click to collapse
Weird. I've only had the screeching noise one time. Usually, it's like my end is on mute.
I thought it might be the switch to 4g recently, but remembered it happened before then, too. Plus, it doesn't happen on my wife's phone at all.
I guess I'll have to get a replacement. Is there any way to ensure I get a new phone and not a refurb if I do a warranty replacement?
Sent from my Android using Tapatalk

Flapjack said:
Weird. I've only had the screeching noise one time. Usually, it's like my end is on mute.
I thought it might be the switch to 4g recently, but remembered it happened before then, too. Plus, it doesn't happen on my wife's phone at all.
I guess I'll have to get a replacement. Is there any way to ensure I get a new phone and not a refurb if I do a warranty replacement?
Sent from my Android using Tapatalk
Click to expand...
Click to collapse
You are going to get a refurb unless you are within 14 days. You can argue and they might give you a new one if you threaten to port out but other then that you will not get a new phone.

moondrius said:
You are going to get a refurb unless you are within 14 days. You can argue and they might give you a new one if you threaten to port out but other then that you will not get a new phone.
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Click to collapse
Damn. I'm a bit over 30 days. That really sucks, as I seriously doubt they'll be able to reproduce the problem with my phone, but will take it back and "refurb" it to the next unsuspecting owner.