So I think that my mic died and I'm looking to see if anyone else has experienced this.
1.People on the other end can't hear me, I can hear them fine.
2. When I've recorded a video, the sound playback was nothing but a static, hiss.
I've made no changes whatsoever to the device in a few weeks or so. I've gone through all the settings that I can think of, but I'm still taking suggestions. Thanks gang
Bolted
I had this happen on my incredible from time to time and a restart would resolve it.
Sent from my ADR6400L using Tapatalk
i had this same problem. I called Verizon and they overnighted me a new one, no charge to me, I just had to get the old one back to them in 5 days. They sent a label with it as well. They said they were going to send me a like new replacement. I said I wanted a new one and they said they would send one. It came in OEM packaging, just phone and back cover. whether its new or 'like new' it was immaculate.
I've rebooted a few times thinking the same thing.
I did have my Dinc replaced when the external speaker fried, but that was kind of a progressive failure.
Any more thoughts or ideas are welcome.
Bolted
So I tried using the speach to text, and there's noresponse from the mic. This is just a drag.
Bolted
Well I've tried the voice search and that works. Now the speech to text works as well actually that's what I'm using to make this post. This is just weird. If it weren't so late I could call somebody to test it and see if they can hear me now.
Bolted
Latest: So, this all started yesterday. I flashed an updated radio and the problem continued. This morning I was able to flash a corrected radio update and so far have been able to make two consecutive, successful and troublefree voice calls. I hope that was all there was to it (crosses fingers, knocks on wood, etc.).
Bolted
I've got a friend who has this issue. What radio did you use to fix it.
It's not fixed, I'm still trying to sort it out. For a time I thought that it may have had something to do with the headphone jack, but it wasn't.
My next random thought was to try a different kernel. This one: a.zip seems to be working so far. I haven't had but maybe two or three calls since flashing it and no need to call anyone. Every once in a while I'll do a Voice Search, or a Voice to Text text message, and it's worked. I'll try a Voice Recording or Video as well.
The only other thing that I can think to do is call Verizon and say, Hey, manufacture's warranty.
Before I forget, the kernel is one of Adrynalnye's. Let me know how things go with your friend's device.
Talked with Level 2 tech support and the guy pretty much said that there's nothing that he can do and it certainly sounds like a bad mic. New device will be here tomorrow. Here's a Blinding Flash of the Obvious though, meanwhile I can just use my Bluetooth earpiece...duh. lol
Related
I've searched and it doesn't seem that many others are having this problem. My wife also has a Droid Charge and has never had this happen.
Basically, mid-call (usually 5-10 minutes, 1-2x a day), the other party will stop hearing me. I can hear them, but they can't hear me. If I hang up and call back, the problem is still there. Cycling airplane mode doesn't help... I actually have to reboot the phone. It's gotten to the point where I tell people if it happens, I'll call them back (since it takes a while to reboot).
This is with the stock ROM, as well as Humble 1.5.
Usually it's just silence on their end, but once in a while, the problem manifests as a screechy, random fax-type noise. Same thing... I can hang up and call voicemail and have it sound like that. I always have to reboot the phone.
Has anyone else had this problem, and if so, were they able to fix it w/o getting a replacement phone?
Thanks.
I have the exact same situation. Wife and I both have DCs. I got mine first. About the second day I had it, the screetching noise happened. It was so loud it almost blew my ear out. Hanging up and redialing did not help. I had to reboot the phone. I exchanged for a new phone for that and other reasons. The new replacement on does the same thing once in a while and the wife says there is sometimes a clicking noise then she can't hear me at all but I can hear her fine. She has had the screetching noice once.
91point6 said:
I have the exact same situation. Wife and I both have DCs. I got mine first. About the second day I had it, the screetching noise happened. It was so loud it almost blew my ear out. Hanging up and redialing did not help. I had to reboot the phone. I exchanged for a new phone for that and other reasons. The new replacement on does the same thing once in a while and the wife says there is sometimes a clicking noise then she can't hear me at all but I can hear her fine. She has had the screetching noice once.
Click to expand...
Click to collapse
Weird. I've only had the screeching noise one time. Usually, it's like my end is on mute.
I thought it might be the switch to 4g recently, but remembered it happened before then, too. Plus, it doesn't happen on my wife's phone at all.
I guess I'll have to get a replacement. Is there any way to ensure I get a new phone and not a refurb if I do a warranty replacement?
Sent from my Android using Tapatalk
Flapjack said:
Weird. I've only had the screeching noise one time. Usually, it's like my end is on mute.
I thought it might be the switch to 4g recently, but remembered it happened before then, too. Plus, it doesn't happen on my wife's phone at all.
I guess I'll have to get a replacement. Is there any way to ensure I get a new phone and not a refurb if I do a warranty replacement?
Sent from my Android using Tapatalk
Click to expand...
Click to collapse
You are going to get a refurb unless you are within 14 days. You can argue and they might give you a new one if you threaten to port out but other then that you will not get a new phone.
moondrius said:
You are going to get a refurb unless you are within 14 days. You can argue and they might give you a new one if you threaten to port out but other then that you will not get a new phone.
Click to expand...
Click to collapse
Damn. I'm a bit over 30 days. That really sucks, as I seriously doubt they'll be able to reproduce the problem with my phone, but will take it back and "refurb" it to the next unsuspecting owner.
I'm on TMOUS and about 90% of times when placing or ending calls, my phones speaker will emit a popping/clicking sound. It's not really a deal breaker per se, but it's starting to annoy me more and more. I've only had the device for about a week. I've called HTC and they don't recognize that as a common issue, I've factory reset it, and I've loaded 5 different roms. The problem shows up in all locations and with or without wifi calling too! The audio quality is a little low but generally great during all calls on both ends of the line. This issue only shows up when I press call, or press end.
Anyone else experience this? Should I just return it for another unit?
Sounds like a hardware issue. Get a warranty exchange thru T-Mobile. Just make sure to revert to stock if ur not already.
Sent from my SENSATIONal 4G using Xda App.
The more I thought about it, the more it was bugging me that a $500 phone did that. So, I took it back and got a new one, guess what, no popping noises. Nice!!!
edit/update:
11.05 version or less, you get popping 100% of the time using the method I posted.
If you are lucky to have an 11.08, we finally got one in the office that DOES NOT POP. IIRC this arrived wed or thurs as a replacement.
Please verify the version under your battery and report! I have no more interest in this as VZW was kind enough to switch me to a different model phone.
---------------------------------------------------------------------------
Ok, it's back and a friend and myself can recreate it ALMOST every time. We will test more in the morning but here some briefing... this is a factory load, with the latest OTA (hope I got the version correct!).... ie a brand new phone in the last week with the OTA applied.
Start a call, any call. Inbound or outbound.
Switch on speakerphone.
Let the screen blank out and wait at least 30 seconds.
Tap the power button to get the screen back.
HIGH PITCHED POP
Do it again.
HIGH PITCHED POP
Sometimes you can get it without doing anything, or sometimes if you hit the volume keys, it will happen.
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It's not isolated to inbound or outbound, or speakerphone. We have been having these issues since day one, and it used to be.... say 20% of the calls. I know that a LOT of others keep mentioning this issue here, especially in the rom sections, so maybe people thought it was rom/modem related.
We just figured this out when he called me, and were able to reproduce it on every call/callback. It even happened when I called 611 to ask what to do. They said to go to a corp store.
Problem: The other party can not hear the popping, but it's uber annoying. I'm typically on conference calls, speaker or not-speaker, and have to hit mute all the damn time, so this might be why I experience it... going out of a "sleep mode" more often than a lot of other users.
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Let me know if you have any issues like this. We are going to the local store tomorrow to show them. Not hopeful that they can actually do anything, but I'll report back!
Well I started getting the mad loud static last night, nearly making my ears bleed. Thought things were good being on the EP4D modems.
I'm rooted, but I am on the stock EP4D modems.
I was rooted then unrooted and took ota update and since day one i've had that crazy dumb popping sound but only when receiving calls..when i make calls its good and when i have a bluetooth headset its good when receiving...i dont know what it is but i want to find out because if i have to i will make vzw give me another phone
Sent From My Premium Droid Charge
Outsider2011 said:
I was rooted then unrooted and took ota update and since day one i've had that crazy dumb popping sound but only when receiving calls..when i make calls its good and when i have a bluetooth headset its good when receiving...i dont know what it is but i want to find out because if i have to i will make vzw give me another phone
Sent From My Premium Droid Charge
Click to expand...
Click to collapse
I already got a replacement and it's still happening. Next tier of VZW support wants to replace my phone again, and I'm skeptical that another replacement will "fix" the problem.
Again, we will be doing more testing later today, and will try to go into a VZW corp store to show them in person.
edit: it's also not just the popping, but sometimes the call will change and the other end is like they are talking.... best way to describe it.... through an overmodulated CB radio with their mouth too close to the mic. It becomes very hard to understand them, almost impossible since it's all garbled, and you have hang up and start the call over.
we can recreate it every single time now. Will have to run to the store to see what they say.
This is just one test:
call the phone from another line
Answer normally
wait a few seconds, suggest 30
Turn on speaker phone
Hit power to blank your screen, or wait for timeout.
wait a few more seconds, suggest 30 (recreated with about 5 seconds).
Hit power or volume keys.
Enjoy popping.
repeat, and enjoy. Might get the garbling or random pops without hitting any keys. Those are bonus features. UGH!!!
It's really awesome that you figured out the steps to reproduce. Let us know Verizon tries to fix it.
I'm guessing they either replace all phones with a diff model (very unlikely) or have to issue a follow-up patch for the modems.
Mine happens not only on speakerphone but also bluetooth, wired hands free and normal calls. It's not related to inbound or outbound. Through trouble shooting my issue it doesn't necessarily relate to turning on speakerphone. I would posit it's more related to the proximity sensor and/or screen activating. I've also noticed it occurring directly after adjusting the volume of a call without removing the phone from my ear (no proximity sensor/screen activation).
I haven't had time to go to a verizon store yet to get the phone replaced but it's definitely an issue that cannot be fixed by one of their reps in the store or over the phone.
Sent from my SCH-I510 using XDA App
mhemu said:
Mine happens not only on speakerphone but also bluetooth, wired hands free and normal calls. It's not related to inbound or outbound. Through trouble shooting my issue it doesn't necessarily relate to turning on speakerphone. I would posit it's more related to the proximity sensor and/or screen activating. I've also noticed it occurring directly after adjusting the volume of a call without removing the phone from my ear (no proximity sensor/screen activation).
I haven't had time to go to a verizon store yet to get the phone replaced but it's definitely an issue that cannot be fixed by one of their reps in the store or over the phone.
Sent from my SCH-I510 using XDA App
Click to expand...
Click to collapse
Exactly what I've noticed too! I haven't had the problem lately but that was the issue to a tee for me as well.
Sent from my SCH-I510 using XDA App
I haven't got a fix,.but flashing stock EE4 modems, then flash back to EP4 series modem seems to help somewhat
Sent from my Gummy Charged GBE 2.1 using XDA App
I had all these issues, waited for official gb release, still had static on stock gb. Called Verizon and recieved replacement yesterday. So far I purposely tried to get static and I can't. Hopefully this continues. Only solution: get a replacement phone! Replacement looks brand new btw.
Sent from my SCH-I510 using XDA App
killerapl said:
I had all these issues, waited for official gb release, still had static on stock gb. Called Verizon and recieved replacement yesterday. So far I purposely tried to get static and I can't. Hopefully this continues. Only solution: get a replacement phone! Replacement looks brand new btw.
Sent from my SCH-I510 using XDA App
Click to expand...
Click to collapse
That is promising that you tried my test set outlined above a few times. Every local device, even the VZW display device charge had the problem today.
Tier 2 tech tried with a test droid and his droid and couldn't get it to happen with the test method I've outlined. Again, every local device (probably 6 now) has had the problem.
Got another one on the way, let's hope this is the ONE +1 for VZW going out of their way, too!
Mine does it too now.
Sent from my SCH-I510 using XDA App
3rd one. First call.... pop pop pop!
Ok, so I'm getting a different phone delivered tomorrow, hope it doesn't have problems.
I've handled probably a dozen of these charges, same issue... was waiting for the software update since july or so. update came out, and still happening, UGH.
There are apparently 2 different SKU's for this phone!
My brand new one (bought about July 2011 at the same time as a friend) and first replacement was:
SCHI510RAV
Latest replacement is:
SCHI510ZDU
Latest had a lower imei, and an older date stamp.
I wonder if there is any correlation to reported issues (like in the rom sections) and the popping results. You can view under the battery.
VZW can't tell me why it's different.
VZW wanted to get Samsung on the phone, I called BS.
So I just called Samsung and they are clueless on the different sku's and the reproducible issue.
I have friends at work that need a resolution now! Again, I'm moving to another ship thanks to VZW, but still got stragglers out there in my building.
Honestly...other than *****ing in numbers...I'm not sure what else to do.
Sent from my SCH-I510 using XDA App
I have a CLN phone on the way as well. Popping is crazy loud. This will be my 3rd charge. If it does it again, I will push for another phone. Planning on getting the Nexus anyway. Wife needs a good phone not a popping a screeching one.
So, for the last week I have not been able to reproduce the issue. Going so far a trying to force it to happen with the usual steps. It's never been sporadic before and I didn't receive any updates nor did I do anything to try and fix the issue.
Anyone else have a similar experience this week?
Sent from my SCH-I510 using XDA App
My 2nd CLN replacement (3rd Charge overall) finally didnt have this problem. Unfortunately youll just have to keep getting replacements till you get lucky.
Fortunately with INFINITY 12/11 TSM, this phone is running better than EVER and with my extended battery in my backpack for daytrips this phone is finally great on all fronts.
I considered going to the nexus but since the nexus has the same size battery, same or bigger screen, and same radio hardware (close enough), i doubt it will have better battery and the Charge's physical buttons and screen are wins in my Eye over the nexus.. all we need is CM9 and the Charge will really be a great phone.
Yeah, I lied before. Just had a phone call with static. Well, now that I have time to get a replacement, looks like I'm moving on to the next one with fingers crossed.
So while I was impaired, I managed to drop my skyrocket in a toilet about a month ago. Fished it out, dried it off for a couple days, thought it was fine when the radios started working again. First time I actually used if for a call after that the speaker seemed scratchy, so I just started using my work cell for voice calls because I didn't have the time to deal with it.
I finally looked at it again today, and from what I can tell neither the speaker nor the microphone work anymore, and I can't use headphones with it either. Bluetooth does work though, so if I really need to make a call on it, I can go out to my car and call from there... /o\
Edit: I just tested with the youtube and voice recorder apps, and they work fine. So it's something wrong with the phone app? I'm now really confused, since I was leaning toward it being a hardware issue, but that doesn't seem to be the case.
I called AT&T technical support and said I "dropped" it. They said that dropping voids the warranty anyway, and suggested a factory reset. Still no dice, so now I'm looking to the internet. Any suggestions?
its no doubt because you dropped it into water. If it powers on fine try taking it apart and giving it a good cleaning. Maybe corrosion somewhere. IDK, but thats what I would do
If this just happened I would have suggested using the rice trick, but seeing as how it was so long ago, im not really sure.
My gf has been complaining ever since I got this phone that she cant hear me when I'm talking and that I sound all muffled. Been searching around on here and google and found a few others with this issue...Is this with everyone's device?! Or is it only a few that are having this issue?! I dont want to go back to my s4 I was hoping to sell it this week!!
RMA looks like it will take a few weeks too, but if all of them are like this..
I am also having this problem. Friends complain of low/soft voice. Zero problems on speaker, video recordings, and inline mic. Maybe a software issue?
Sent from my Nexus 5 using xda app-developers app
exxpired said:
My gf has been complaining ever since I got this phone that she cant hear me when I'm talking and that I sound all muffled. Been searching around on here and google and found a few others with this issue...Is this with everyone's device?! Or is it only a few that are having this issue?! I dont want to go back to my s4 I was hoping to sell it this week!!
RMA looks like it will take a few weeks too, but if all of them are like this..
Click to expand...
Click to collapse
Can you try covering the microphone on the top of the phone (maybe with your finger) while your on the call and see it she hears you any better?
I think the noise cancelling mic may be causing issues for some of us. Let me know.
jasbur17 said:
Can you try covering the microphone on the top of the phone (maybe with your finger) while your on the call and see it she hears you any better?
I think the noise cancelling mic may be causing issues for some of us. Let me know.
Click to expand...
Click to collapse
First try didn't seem to make a difference... Will try again tomorrow
Sent from my Nexus 5 using Tapatalk
jasbur17 said:
Can you try covering the microphone on the top of the phone (maybe with your finger) while your on the call and see it she hears you any better?
I think the noise cancelling mic may be causing issues for some of us. Let me know.
Click to expand...
Click to collapse
Right so I left myself loads of voicemails.
Putting some bluetack on the noice cancellation mic does make all the difference in the world!
N/C Covered up:
Test 1: Speak normally on the phone Result: Can hear fine
Test 2: Speak with the phone a little away from my face (not on loudspeaker): Still hear fine
N/C Uncovered:
Test 1: Speak normally on the phone Result: Can hear okay
Test 2: Speak with the phone a little away from my face (not on loudspeaker): Cant hear anything very very faint
Test 3: Speak with the phone on loudspeaker Result: Can hear fine.
I made a thread a few days ago with mic concerns too but only when I was taking on speakerphone... I'm assuming it has something to do with noise cancelation
I was driving on the freeway today and talking on the phone with the speaker phone setting on, and the other person kept saying it sounded like I was getting disconnected. However, when I was at a stop or driving slower (without much background noise) it was fine.
Has anyone else ran into this issue? Or any issue using the speaker phone for phone calls?
Talking on the phone through the earpiece worked fine.
I'm trying to figure out if this is a hardware issue so I can get an exchange.
OTSS said:
I made a thread a few days ago with mic concerns too but only when I was taking on speakerphone... I'm assuming it has something to do with noise cancelation
I was driving on the freeway today and talking on the phone with the speaker phone setting on, and the other person kept saying it sounded like I was getting disconnected. However, when I was at a stop or driving slower (without much background noise) it was fine.
Has anyone else ran into this issue? Or any issue using the speaker phone for phone calls?
Talking on the phone through the earpiece worked fine.
I'm trying to figure out if this is a hardware issue so I can get an exchange.
Click to expand...
Click to collapse
Speaking on the phone headset is fine for me, unless i move a little away from the mic, so if im not holding the phone directly to my cheek it starts to get quiet and cut up! I tried factory reset, removing all mods, kernel still seems the same. Its really annoying bcuase any slight movement away from my face and I get complaints from the other end saying they cant hear me! Spoke to google and they said just send it back, but im willing to pay £350 and wait 3 weeks for a new handset if they dont have stock..Im short on cash right now!
exxpired said:
Speaking on the phone headset is fine for me, unless i move a little away from the mic, so if im not holding the phone directly to my cheek it starts to get quiet and cut up! I tried factory reset, removing all mods, kernel still seems the same. Its really annoying bcuase any slight movement away from my face and I get complaints from the other end saying they cant hear me! Spoke to google and they said just send it back, but im willing to pay £350 and wait 3 weeks for a new handset if they dont have stock..Im short on cash right now!
Click to expand...
Click to collapse
I don't think you'll have any luck with a replacement. In other threads I noted that I had this same issue with the Galaxy S3 and a replacement didn't make any difference. I think it's just the tone/pitch of some voices that get seen as background noise. Anyway, on the S3 someone pointed me to a setting to turn off noise reduction and that fixed my problem. I don't think the N5 has such a setting.
jasbur17 said:
I don't think you'll have any luck with a replacement. In other threads I noted that I had this same issue with the Galaxy S3 and a replacement didn't make any difference. I think it's just the tone/pitch of some voices that get seen as background noise. Anyway, on the S3 someone pointed me to a setting to turn off noise reduction and that fixed my problem. I don't think the N5 has such a setting.
Click to expand...
Click to collapse
I had an s4&s3 and never had this problem before :/
exxpired said:
I had an s4&s3 and never had this problem before :/
Click to expand...
Click to collapse
I never had it with the S4 either. I had one of the first international S3s. I flashed alot of ROMs and at some point I stopped having to change the setting, so it must have been fixed in an updated ROM.
jasbur17 said:
I never had it with the S4 either. I had one of the first international S3s. I flashed alot of ROMs and at some point I stopped having to change the setting, so it must have been fixed in an updated ROM.
Click to expand...
Click to collapse
Well, I just increased my overdraft to cover the cost of the replacement while I sell my s4, I really cant go back to it...this phone is t fast to leave. Im on the phone to google now for a replacement just to test it..make me feel better that it may just be software
I've also been getting complaints from my wife about barely hearing me sometimes. I then called for an RMA and ironically, I was talking to Google Support using the N5 and the conversation went without a hitch. I still followed through with the RMA purchase but will continue to test my N5 and see if this problem persists. I can cancel the order within the next couple of days if I find that my N5 is fine, or if it is shipped before I can cancel, then I will just return the new one, or keep it for my wife, or sell it for a small profit. I hope that it's just my wife's hearing cuz I really love this phone.
donkeyhitman said:
I've also been getting complaints from my wife about barely hearing me sometimes. I then called for an RMA and ironically, I was talking to Google Support using the N5 and the conversation went without a hitch. I still followed through with the RMA purchase but will continue to test my N5 and see if this problem persists. I can cancel the order within the next couple of days if I find that my N5 is fine, or if it is shipped before I can cancel, then I will just return the new one, or keep it for my wife, or sell it for a small profit. I hope that it's just my wife's hearing cuz I really love this phone.
Click to expand...
Click to collapse
I actually gave the kind lady an example of when it happens and her reply was "sorry sir, I didn't quite get that"
Sent from my Nexus 5 using Tapatalk
I fixed it for myself by editing build.prop.
I changed persist.audio.fluence.voicecall=true to false.
That disabled the noise cancellation for normal calls.
The fix for those without root would be to cover the secondary mic on the top of the phone I guess.
greenkabbage said:
I fixed it for myself by editing build.prop.
I changed persist.audio.fluence.voicecall=true to false.
That disabled the noise cancellation for normal calls.
The fix for those without root would be to cover the secondary mic on the top of the phone I guess.
Click to expand...
Click to collapse
Been looking for this option everywhere!! Going to try it now, Thanks!
EDIT:
Sir, I do indeed love you
Seems alot better.
Although it you can hear more noise in the background but hey.
DELETE
I had this issue and applied the fix shown above by editing the props file.... now people I call are reporting an echo their end!!!
liltbrockie said:
I had this issue and applied the fix shown above by editing the props file.... now people I call are reporting an echo their end!!!
Click to expand...
Click to collapse
Wish I could explain to Google that by turning noice cancellation off it fixes it kinda... But then id have to confess on rooting :/
Noticed it's pretty hard to talk outside.. Walking along a road.. Left myself a voice mail after my Gf complained about the noise (God she moans) sounds of cars going past really load... My replacement unit should be here tomorrow.. I hope it's not equally ****ed
Sent from my Nexus 5 using Tapatalk
I've been using the phone for a couple of days and all calls have sounded perfect, but today I finally talked to my wife with her new N5 and my N5 and I have to tell you it sounds horrible. The mic on these on the other side sounds dull and low. I hope this gets fixed with a software update. How is the fix with the build props working for you guys. I'm tempted on trying it out. I could hardly hear my wife, (maybe that's a good thing).
cral said:
I've been using the phone for a couple of days and all calls have sounded perfect, but today I finally talked to my wife with her new N5 and my N5 and I have to tell you it sounds horrible. The mic on these on the other side sounds dull and low. I hope this gets fixed with a software update. How is the fix with the build props working for you guys. I'm tempted on trying it out. I could hardly hear my wife, (maybe that's a good thing).
Click to expand...
Click to collapse
I can tell you my Gf can hear me better now.. Seems like the mic is now over sensitive now though with noise cancellation turned off
Sent from my Nexus 5 using Tapatalk