I have had many Google phones: G1, Nexus One, Nexus 4, Nexus 5, Nexus 5x, Nexus 6p, and now a Pixel, which I bought second hand, and have been using for about 4 months.
Yesterday, after an OTA, the phone died and I cannot fix it. I called Google. They say that because the phone is associated with another account, they cannot do anything.
They say the seller has to call them to transfer the phone to me. I contacted the seller, but so far no response. I hope she ends up responding, but if not, I will end up with a 500 dollars brick.
Terrible support from Google. My last Google Phone unless they change their support.
Have you tried to unlock the bootloader and flash the factory image?
https://forum.xda-developers.com/go...ide-nexus-5-how-to-unlock-bootloader-t2507905
https://developers.google.com/android/images
kwanbis said:
I have had many Google phones: G1, Nexus One, Nexus 4, Nexus 5, Nexus 5x, Nexus 6p, and now a Pixel, which I bought second hand, and have been using for about 4 months.
Yesterday, after an OTA, the phone died and I cannot fix it. I called Google. They say that because the phone is associated with another account, they cannot do anything.
They say the seller has to call them to transfer the phone to me. I contacted the seller, but so far no response. I hope she ends up responding, but if not, I will end up with a 500 dollars brick.
Terrible support from Google. My last Google Phone unless they change their support.
Click to expand...
Click to collapse
Could you elaborate on 'the phone died'? ... your post is very vague, so I think if you are actually in need of help (rather than just venting/complaining), we might need some details...
does your pixel turn on? ...
can you use 'fastboot'? ...
what was the OTA for? ... was it the oreo update or what?
I'm not surprised that google can't help you, if they see your phone as belonging to someone else, that really doesn't qualify as terrible support.
For all they know; the device could be stolen...
Anyway, maybe if you provide mire information here - someone can assist you...
That is not Google's fault! You should have done your homework and got it transferred it to your name. They don't know how you acquired the phone, you could have stole it in the street, google has no idea.
You will not be able to do anything until the previous owner login to your phone and then add yours. It happend to me also when I sold my 6p, did not know why the phone keeps asking my account name even after a full reset
kwanbis said:
Terrible support from Google. My last Google Phone unless they change their support.
Click to expand...
Click to collapse
I understand why you are upset, but this is really not Google's fault. Try to think about it objectively for a moment -- would you really want them providing support when the caller is not the person the phone is registered to/associated with? That would be a massive security breach waiting to happen.
drozek said:
That is not Google's fault! You should have done your homework and got it transferred it to your name. They don't know how you acquired the phone, you could have stole it in the street, google has no idea.
Click to expand...
Click to collapse
I have been using the phone for 6 months, if the phone was stolen, it would be reported by now...
Nidstang said:
I understand why you are upset, but this is really not Google's fault. Try to think about it objectively for a moment -- would you really want them providing support when the caller is not the person the phone is registered to/associated with? That would be a massive security breach waiting to happen.
Click to expand...
Click to collapse
Why? I am not telling them to restore the other user account. I am telling them just to fix the phone, which has been being used with my account for 6 months...
nine7nine said:
Could you elaborate on 'the phone died'? ... your post is very vague, so I think if you are actually in need of help (rather than just venting/complaining), we might need some details...
does your pixel turn on? ...
can you use 'fastboot'? ...
what was the OTA for? ... was it the oreo update or what?
I'm not surprised that google can't help you, if they see your phone as belonging to someone else, that really doesn't qualify as terrible support.
For all they know; the device could be stolen...
Anyway, maybe if you provide mire information here - someone can assist you...
Click to expand...
Click to collapse
mngdew said:
Have you tried to unlock the bootloader and flash the factory image?
https://forum.xda-developers.com/go...ide-nexus-5-how-to-unlock-bootloader-t2507905
https://developers.google.com/android/images
Click to expand...
Click to collapse
It won't turn on. I can try power + volume down (or up?), and the Pixel will make a vibration, but it is not detected on my PC whatsoever. I have read over XDA and it appears the OTA killed somehting (boot loader?). It was not unlocked. The ota was not OREO, It already had OREO, it was the last month security fixes.
I mean I get your frustrated BUT try taking ANY product back to a store or contacting any manufacturer for warranty support without proof of purchase. You might be done with Google phone but all cell phone manufacturers would give the same response in an identical situation. Buying a used product unfortunately has certain drawbacks. Your lucky Google is willing to help if the original purchaser calls them. Best of luck.
devilsadidas said:
I mean I get your frustrated BUT try taking ANY product back to a store or contacting any manufacturer for warranty support without proof of purchase. You might be done with Google phone but all cell phone manufacturers would give the same response in an identical situation. Buying a used product unfortunately has certain drawbacks. Your lucky Google is willing to help if the original purchaser calls them. Best of luck.
Click to expand...
Click to collapse
Bingo. This thread boils down to someone whining about their own mistake.
kwanbis said:
It won't turn on. I can try power + volume down (or up?), and the Pixel will make a vibration, but it is not detected on my PC whatsoever. I have read over XDA and it appears the OTA killed somehting (boot loader?). It was not unlocked. The ota was not OREO, It already had OREO, it was the last month security fixes.
Click to expand...
Click to collapse
OK. That's interesting that it vibrates... it must at least have some juice / can charge?
Try booting into safe mode or recover?
Did your phone crash while doing the system firmware update?
More stuff to try / to cover
https://thedroidguy.com/2016/11/fix-google-pixel-wont-turn-troubleshooting-guide-1066695
https://support.google.com/pixelphone/answer/7167687?hl=en
Maybe methodically go through each step and see, if you notice anything... I know when I first installed Oreo, my phone didn't boot. There wasva few minute period where I thought it was bricked. I played with key combos, power button, charging, etc... but after a couple of minutes it booted (thankfully).
PS: to everyone not trying to offer some advice or help, cool it... regardless of the device being used or OP being frustrated, it would be better to either offer suggestions and/or help, or just not reply.
nine7nine said:
OK. That's interesting that it vibrates... it must at least have some juice / can charge?
Click to expand...
Click to collapse
Yes, it is weird that it vibrates. I thought, maybe the screen is dead, but it is not recognized by my windows machine.
nine7nine said:
Try booting into safe mode or recover? Did your phone crash while doing the system firmware update
Click to expand...
Click to collapse
I really don't know what happened. It was working fine, it was laying on my desk, face down, and then I noticed that Whatsapp was disconnected. Took the phone and the screen was black. And it had never again turned back on.
nine7nine said:
More stuff to try / to cover
https://thedroidguy.com/2016/11/fix-google-pixel-wont-turn-troubleshooting-guide-1066695
https://support.google.com/pixelphone/answer/7167687?hl=en
Click to expand...
Click to collapse
I'll check it.
nine7nine said:
Maybe methodically go through each step and see, if you notice anything... I know when I first installed Oreo, my phone didn't boot. There was few minute period where I thought it was bricked. I played with key combos, power button, charging, etc... but after a couple of minutes it booted (thankfully).
Click to expand...
Click to collapse
I am so sad. It is a 500 hundred dollars paperweight. Google would do nothing, and the seller does not respond. I will keep trying. Thanks for replying like an adult.
kwanbis said:
I have been using the phone for 6 months, if the phone was stolen, it would be reported by now...
Click to expand...
Click to collapse
They still don't know it wasn't stolen. The original person might not have reported it, a lot of people don't report stolen/lost phones. You should see if any other manufacture will help you without proof of purchase.
kwanbis said:
Yes, it is weird that it vibrates. I thought, maybe the screen is dead, but it is not recognized by my windows machine.
Click to expand...
Click to collapse
I had wondered if the screen died too... I guess another way to test that would be too see if you can get it to power up (regardless of whether the screen comes on, but it vibrates), wait a couple of min and try calling the phone? ... or go into your google account and see if you can 'find your device' / android device manager...
I mean, I would think if the device was dead, it wouldn't charge / vibrate... and that you would've seen a blinking red led when it was almost dead.... or the charging image when it's charging... odd.
kwanbis said:
I really don't know what happened. It was working fine, it was laying on my desk, face down, and then I noticed that Whatsapp was disconnected. Took the phone and the screen was black. And it had never again turned back on.
Click to expand...
Click to collapse
Ah, so it happened when the phone was on.
kwanbis said:
I am so sad. It is a 500 hundred dollars paperweight. Google would do nothing, and the seller does not respond. I will keep trying. Thanks for replying like an adult.
Click to expand...
Click to collapse
Buying used stuff is always a gamble. I never buy used electronics.... I wonder if the seller knew there was something up with the phone? Mind you, it worked for 6months... just seems odd that they wouldn't reply, unless they used a throw away account for selling (which isn't uncommon, I suppose)...
Ya, no problem with replying. I think some people on here are just babies. They forget the XDA is a community, or maybe they just don't have anything better to do.
nine7nine said:
I had wondered if the screen died too... I guess another way to test that would be too see if you can get it to power up (regardless of whether the screen comes on, but it vibrates), wait a couple of min and try calling the phone? ... or go into your google account and see if you can 'find your device' / android device manager...
Click to expand...
Click to collapse
I tried using find my phone, and nothing. I also tried calling my phone and nothing.
nine7nine said:
I mean, I would think if the device was dead, it wouldn't charge / vibrate... and that you would've seen a blinking red led when it was almost dead.... or the charging image when it's charging... odd.
Click to expand...
Click to collapse
It is really weird.
nine7nine said:
Buying used stuff is always a gamble. I never buy used electronics.... I wonder if the seller knew there was something up with the phone? Mind you, it worked for 6months... just seems odd that they wouldn't reply, unless they used a throw away account for selling (which isn't uncommon, I suppose)...
Click to expand...
Click to collapse
I don't usually do it, but this user has 756 positive reviews, the phone was complete and mint looking....
nine7nine said:
Ya, no problem with replying. I think some people on here are just babies. They forget the XDA is a community, or maybe they just don't have anything better to do.
Click to expand...
Click to collapse
Yeah, it is like they work for Google.
drozek said:
They still don't know it wasn't stolen. The original person might not have reported it, a lot of people don't report stolen/lost phones. You should see if any other manufacture will help you without proof of purchase.
Click to expand...
Click to collapse
If you didn't reported, it is your problem, not mine. And also, why let me use it for 6 months, and then say we don-t know if it is yours? If you are going to implement a policy like that, do like apple does, and don-t let me use it whatsoever. If that was the case, upon receiving the phone and being asked for a password to unlock it, i could have contacted the seller immediately, and being covered by Paypal, nothing like this would have happened. But don't implement it like this which is very stupid.
Think for a moment. Haven't the phone broke, I could have been using a "stolen" phone forever, but since it broke, that is when they care. Horrible policy.
kwanbis said:
I tried using find my phone, and nothing. I also tried calling my phone and nothing
Click to expand...
Click to collapse
Well, then it's probably not a borked screen. Maybe if the firmware is corrupted, it's still allowing charging. Idk... it's too bad the pixel doesn't allow hardware reset (like my s5 did. Sometimes that made a difference, when it I messed up and the phone wouldn't boot).
kwanbis said:
I don't usually do it, but this user has 756 positive reviews, the phone was complete and mint looking....
Click to expand...
Click to collapse
Reviews don't mean much. They can be faked. Bots and the like... I would just avoid buying used electronics, in general... so much can go wrong, even with a brandnew phone. Hardware defects, firmware problems, etc, etc... buying stuff used is a huge risk...
I think you have a couple of options left, assuming you've exhausted all other avenues / troubleshooting;
1. You can bug google more and hope that you encounter someone sympathetic, after explaining that the seller hasn't replied / explaining the situation... some support people are more helpful than others, it might require multiple attempts.
2. You can take your phone to a 3rd party, but authorized google technician... they might have resources/tools not available to you or I... they might be able to determine the problem and fix it (but obviously, it will cost you).
Related
I'm going to buy a N5 soon from someone, since all the retailers are either out of stock or very overpriced. Although I have bought other phones from him, I like to be super-safe.
So, are there any issues specific to the N5 that I should check for before I buy it? How do I check the life-timer? Can that timer be reset w/o unlocking the bootloader?
What's a life timer?
Sent from my SGH-I317 using xda app-developers app
life-timer = how much time the device has spent turned on
Geo2160 said:
life-timer = how much time the device has spent turned on
Click to expand...
Click to collapse
Not sure newer devices have them, or I have just not noticed/found it. Check the usual stuff, sensors, buttons, physical state, charge port etc. Tbh should be OK if you have bought from the same guy previously.
EDIT: Check the screen colours, some people report yellowish tint's - I haven't experienced it though.
radicalisto said:
EDIT: Check the screen colours, some people report yellowish tint's - I haven't experienced it though.
Click to expand...
Click to collapse
That's going to be a problem. I'm partially colorblind and I have issues with yellow/red. On the upside, it's not going to bother me, even if it's there xD
Geo2160 said:
life-timer = how much time the device has spent turned on
Click to expand...
Click to collapse
Well as soon as you reboot your phone it starts back at zero... I wouldn't use that as a reason to buy or not to buy a phone.
Sent from my SGH-I317 using xda app-developers app
radicalisto said:
Not sure newer devices have them, or I have just not noticed/found it. Check the usual stuff, sensors, buttons, physical state, charge port etc. Tbh should be OK if you have bought from the same guy previously.
EDIT: Check the screen colours, some people report yellowish tint's - I haven't experienced it though.
Click to expand...
Click to collapse
Kreateablaze said:
Well as soon as you reboot your phone it starts back at zero... I wouldn't use that as a reason to buy or not to buy a phone.
Sent from my SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
Some phones have a separate counter for the whole life-timer.
Geo2160 said:
I'm going to buy a N5 soon from someone, since all the retailers are either out of stock or very overpriced. Although I have bought other phones from him, I like to be super-safe.
So, are there any issues specific to the N5 that I should check for before I buy it? How do I check the life-timer? Can that timer be reset w/o unlocking the bootloader?
Click to expand...
Click to collapse
Can't you get a new one from Google, or, a used one on Swappa? Either would be infinitely better than buying one from some guy.
PhilipTD said:
Can't you get a new one from Google, or, a used one on Swappa? Either would be infinitely better than buying one from some guy.
Click to expand...
Click to collapse
Neither of those services are available in my country.
Hello,
1. Make sure the device isn't cracked, scratched.
2. Check for Loose buttons.
3. Check whether the GPS is getting locked or not.
4. Make sure there is no bleeding on the screen
5. Ask for the original receipt/bill and see whether the phone has warranty in your country or not.
By taking a look at the bill date you can get to know the date of purchase and can get a rough idea about the life timer or whatever it's called.
If you have all the above points covered, I guess you are good to go!?
Also, make a phone call with it to make sure the other party can hear you ( very important )
https://www.xda-developers.com/huawei-honor-request-bootloader-unlock-code/
This will be the death of Huawei.
dladz said:
https://www.xda-developers.com/huawei-honor-request-bootloader-unlock-code/
This will be the death of Huawei.
Click to expand...
Click to collapse
Rooting never breathed life into any ailing phone manufacturer, and the tiny proportion of people who root phones will not kill anything.
Huawei will continue to flourish.
Jonathan-H said:
Rooting never breathed life into any ailing phone manufacturer, and the tiny proportion of people who root phones will not kill anything.
Huawei will continue to flourish.
Click to expand...
Click to collapse
:good: Yep ok mate.
Jonathan-H said:
Rooting never breathed life into any ailing phone manufacturer, and the tiny proportion of people who root phones will not kill anything.
Huawei will continue to flourish.
Click to expand...
Click to collapse
yup. some people may not LIKE that you can't root a phone, but the actual percentage of those that won't actually buy the phone for this reason is minuscule.
otherwise, the first time a phone manufacturer sees their sales actually explode after releasing unlooked bootloaders, they'd always unlock it, but that's simply not the case
Ok I think you're being quite short sighted here, allow me to explain a little.
People who root their phones, usually the same ones who mod and develop ROMs and love a tinker, generally speaking the techie in the family, the one who your family tends to turn to when they have an upgrade come around or need something fixing.
Those very same people are more than likely to recommend a phone which has the ability to root, bootloader unlock and modify than they are one which has a completely locked down eco system.
You can say what you like, you can say I'm full of it, but I've seen how people react to a company changing its principles in regards to bootloader unlocking, HTC did this once, they then reversed their decision after seeing an immediate decline in sales, not solely due to the device either, it was the people's influence which caused it, then after two not so great phones later, they were a struggling company, and make no mistake, HTC was a colossal company which was on the up and up, bare in mind they made a lot of what android is today.
Huawei are making the exact same mistake because they overlooked how important that 1% is and the influence that they have over the vast majority of other users who value their opinion and will commit to a purchase on their say so.
It doesn't matter if you believe me, it's just an observation I've witnessed when HTC made the same decision.
Sure they'll continue, they make other components as well as phones, in all fairness they could stop selling phones and still survive.
But for XDA, for development, for what we know today of Huawei devices? Lol If you think it's quiet here on the p20 pro forum, wait til you see the ghost town of a thread there will be for the p30 and pro, I doubt there will be a single ROM, no Dev would be dumb enough to buy it.
**** I am receiving my phone in 5 days...
Picked up a code just in case anyone I sell it to is interested. Probably won't use it myself.
Huawei is targeting the Apple clientele. They couldn‘t care less about bootloader unlocking. Look at their advertising, their USP is design, camera, beautiful visuals. They don‘t sell to the tech nerd who wants to flash different software.
mantiyeah said:
**** I am receiving my phone in 5 days...
Click to expand...
Click to collapse
Damn.
You may still be able to do something , there was a guide on the above link posted by a user which can unlock the bootloader by all accounts.
This phone is quite a beast and there could and should be another way in the future.
Plus Huawei will probably reverse their decision, that's not confirmed by any means but I think they will.
Funky Huawei ( which is normally not what I'd recommend) will probably see a lot more action now that official unlocks are gone too.
Don't worry too much, if it's still possible someone will find out.
all the pugs said:
Huawei is targeting the Apple clientele. They couldn‘t care less about bootloader unlocking. Look at their advertising, their USP is design, camera, beautiful visuals. They don‘t sell to the tech nerd who wants to flash different software.
Click to expand...
Click to collapse
Please see the fifth post in this thread. That's all i have to say on that matter.
You're right in what you're saying, they however are wrong in what they're doing and they'll find that out the hard way.
Rheumatoid said:
Picked up a code just in case anyone I sell it to is interested. Probably won't use it myself.
Click to expand...
Click to collapse
That's cool :good:
Good thinking
Rheumatoid said:
Picked up a code just in case anyone I sell it to is interested. Probably won't use it myself.
Click to expand...
Click to collapse
It only works with your phone
LSHA1980 said:
It only works with your phone
Click to expand...
Click to collapse
Sell the phone to, not the code :laugh:
Rheumatoid said:
Sell the phone to, not the code :laugh:
Click to expand...
Click to collapse
Got it
I'm shocked. I received my phone today and wanted to root it and now I read this.
Maybe you guys can help me understand a few things because I haven't tampered with any Android device since 2014.
- will I be fine with the standard pre-installed EMUI or am I missing some really cool and better custom OS when I can't unlock and root my device?
- I've used Xposed, AFWall+, TWRP and XPrivacy on my old phone - are there similar and equally safe tools for unrooted devices?
- How can I make backups without TWRP?
- are there any known workaround procedures known that would let me unlock the bootloader without that code from Huawei? Is it likely that there will be one?
Thanks
yabbadabbadoo said:
I'm shocked. I received my phone today and wanted to root it and now I read this.
Maybe you guys can help me understand a few things because I haven't tampered with any Android device since 2014.
- will I be fine with the standard pre-installed EMUI or am I missing some really cool and better custom OS when I can't unlock and root my device?
- I've used Xposed, AFWall+, TWRP and XPrivacy on my old phone - are there similar and equally safe tools for unrooted devices?
- How can I make backups without TWRP?
- are there any known workaround procedures known that would let me unlock the bootloader without that code from Huawei? Is it likely that there will be one?
Thanks
Click to expand...
Click to collapse
you can still get a code today
Rheumatoid said:
you can still get a code today
Click to expand...
Click to collapse
How? The link https://emui.huawei.com/en/unlock_detail is down
can't find https://www.emui.com/en/unlock_index either
EDIT: Tried everything. There are too many websites which seems unprofessional and half of them show certificate errors. Finally I wrote them a complaint about this via Mail and provided all the data like IMEI etc
yabbadabbadoo said:
How? The link https://emui.huawei.com/en/unlock_detail is down
can't find https://www.emui.com/en/unlock_index either
EDIT: Tried everything. There are too many websites which seems unprofessional and half of them show certificate errors. Finally I wrote them a complaint about this via Mail and provided all the data like IMEI etc
Click to expand...
Click to collapse
Are there any other options for getting an unlock code at this point? I was thinking about purchasing a P20 Pro but may not if I can't unlock the bootloader.
jcrompton said:
Are there any other options for getting an unlock code at this point? I was thinking about purchasing a P20 Pro but may not if I can't unlock the bootloader.
Click to expand...
Click to collapse
I wouldn't now personally
jcrompton said:
Are there any other options for getting an unlock code at this point? I was thinking about purchasing a P20 Pro but may not if I can't unlock the bootloader.
Click to expand...
Click to collapse
Same question here. I have my Twilight P20 Pro lying here, unused since release in fact (so way past the return window) and meant to give it to my wife, but only with Root Tools (Adaway, YT Vanced etc.)
I missed the window since I was traveling and support won't help me.
I get it, my fault for not doing it in time but what now? I wouldn't mind paying for it, as the only other option appears to be selling the device at a huge loss (I paid full retail) and finding a different phone altogether.
So got it cheap on eBay...I get it and notice it's the SM-R890X...which is apparently a version made for Russia and the Caribbean? Anyways, trying to get it to go into connect mode for my phone (Fold 3) only to notice I can't get it working.
Long story short...it's locked into retail mode (even under Bluetooth settings it's visible as "wisebl") and I can't get it out. I can open the Retail Mode app (passcode 5444) and can turn it on or off, but can't delete it or permanently disable it.
Factory Reset under the Retail Mode app also doesn't seem to get rid of it upon rebooting.
If I remove OR disable the app via ADB nothing seems to change, still can't connect to it.
Any thoughts? Seems it might just need a full firmware flash but considering there are none out yet I'm willing to try my options.
I wonder if Samsung would swap you a good one for that one. More than likely that was stolen from a store and I'm willing to bet Samsung wants it back possibly? Idk?
Oh wow I didn't know it had a retail mode, you can't disable it via the galaxy wearable app?
adj998 said:
Oh wow I didn't know it had a retail mode, you can't disable it via the galaxy wearable app?
Click to expand...
Click to collapse
It's probably some kind of Samsung tool they use to enable/disable it that a customer will never have on their PC/phone.
I'd go as far to bet that those few watches in retail mode might not even have the full tech in the watch it's supposed to since it's supposed to be just a demo
spart0n said:
It's probably some kind of Samsung tool they use to enable/disable it that a customer will never have on their PC/phone.
I'd go as far to bet that those few watches in retail mode might not even have the full tech in the watch it's supposed to since it's supposed to be just a demo
Click to expand...
Click to collapse
Couldn't you take it to a Samsung retail place and provide proof of purchase so they can disable that if able to?
adj998 said:
Couldn't you take it to a Samsung retail place and provide proof of purchase so they can disable that if able to?
Click to expand...
Click to collapse
You could but at the same time they could accuse you of stealing it and have the cops called... That's why I suggested contact them first and ask.
spart0n said:
You could but at the same time they could accuse you of stealing it and have the cops called... That's why I suggested contact them first and ask.
Click to expand...
Click to collapse
Oh okay I get what you're saying. You can verify the IMEI orserial number to make sure it wasn't reported stolen and then go about asking them
Live Demo Unit...
Not for Sale...
SM-R890X
Latest LDU firmware for this is:
R890XXXU1AUH2/R890XOXA1AUH2
No Stock Firmware leaked yet...
Only as info...
Best Regards
spart0n said:
I'd go as far to bet that those few watches in retail mode might not even have the full tech in the watch it's supposed to since it's supposed to be just a demo
Click to expand...
Click to collapse
Well it seems to have everything hardware wise. Sensors, mic, speaker, Wifi, Bluetooth...software all works surprisingly for a "retail unit". Developer mode, Recovery, ADB Debug, etc. Like, if could just connect to my phone it would be, I'd say, 100% functional...IF I could get it to connect.
No harm no foul though, I'll just return it, sucks cause I got it cheap and if there was a firmware I'd certainly give it a go!
AndroidVageta said:
So got it cheap on eBay...I get it and notice it's the SM-R890X...which is apparently a version made for Russia and the Caribbean? Anyways, trying to get it to go into connect mode for my phone (Fold 3) only to notice I can't get it working.
Long story short...it's locked into retail mode (even under Bluetooth settings it's visible as "wisebl") and I can't get it out. I can open the Retail Mode app (passcode 5444) and can turn it on or off, but can't delete it or permanently disable it.
Factory Reset under the Retail Mode app also doesn't seem to get rid of it upon rebooting.
If I remove OR disable the app via ADB nothing seems to change, still can't connect to it.
Any thoughts? Seems it might just need a full firmware flash but considering there are none out yet I'm willing to try my options.
Click to expand...
Click to collapse
i am in the same boat, i bought two, one of the watch 4 and one of the watch 4 classic, i don't even see that retail mode app you mentioned, i will keep it until i find a firmware for it,
987rafiq said:
i am in the same boat, i bought two, one of the watch 4 and one of the watch 4 classic, i don't even see that retail mode app you mentioned, i will keep it until i find a firmware for it,
Click to expand...
Click to collapse
any one considerd that samsung can lock every device that has knox on it.????????
so in case of that the watches are stolen or indeed samples for retail this coold be the case
AndroidVageta said:
So got it cheap on eBay...I get it and notice it's the SM-R890X...which is apparently a version made for Russia and the Caribbean? Anyways, trying to get it to go into connect mode for my phone (Fold 3) only to notice I can't get it working.
Long story short...it's locked into retail mode (even under Bluetooth settings it's visible as "wisebl") and I can't get it out. I can open the Retail Mode app (passcode 5444) and can turn it on or off, but can't delete it or permanently disable it.
Factory Reset under the Retail Mode app also doesn't seem to get rid of it upon rebooting.
If I remove OR disable the app via ADB nothing seems to change, still can't connect to it.
Any thoughts? Seems it might just need a full firmware flash but considering there are none out yet I'm willing to try my options.
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Any news on the subject?
I bought the watch second-hand and I think I got a demo watch ...
I'm desperate, I don't know what to do.
Do we have to wait for a firmware to come out and flash with net odin?
gurtu95 said:
Any news on the subject?
I bought the watch second-hand and I think I got a demo watch ...
I'm desperate, I don't know what to do.
Do we have to wait for a firmware to come out and flash with net odin?
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If you bought it on EBay, and it wasn't as described, you have all of the EBay protections available to you; if it was as described, then I don't think anyone here should help you make a stolen watch functional.
jtOttawa said:
If you bought it on EBay, and it wasn't as described, you have all of the EBay protections available to you; if it was as described, then I don't think anyone here should help you make a stolen watch functional.
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It was not stolen.
I bought it from a secondhand deal app that deals with local people. I have no doubt that it is not stolen because the seller blocked me instantly.
I am simply looking for a solution to my problem. I think moral ethics can be set aside.
gurtu95 said:
It was not stolen.
I bought it from a secondhand deal app that deals with local people. I have no doubt that it is not stolen because the seller blocked me instantly.
I am simply looking for a solution to my problem. I think moral ethics can be set aside.
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Wouldn't the seller blocking you instantly indicate that it was stolen? And no, I don't think 'moral ethics' should be set aside so you can enjoy your dubiously procured watch - this is why stuff gets stolen, because some people set 'moral ethics' aside when they see what they think is a deal too good to pass up.
You took a chance; you lost. Suck it up.
Even thinking that the previous post is a bit rude, still I have to agree with the main message - you should ask for local police rather than the forum for help in your situation.
I don't think @jtOttawa post was rude at all, he pointed out the problem really well.
It is quite simple : if a deal seems too good to be true, it probably is !
goodwin_c said:
Even thinking that the previous post is a bit rude, still I have to agree with the main message - you should ask for local police rather than the forum for help in your situation.
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Not rude - angry. He knew what he was buying (or he should have, for a nearly new watch in a second hand marketplace at an unusually low price) - that's why he doesn't go to the police. I have no sympathy for people who buy stolen goods, and it makes me angry when they come here asking for us to help them (this is not the first time I have seen this here).
Ultimately this watch screens stolen.
The reason why I state this is because I've worked with Samsung in retail before. They generally have there retail models and separate demo ones for display.
The retail boxes are white and state the product and state it's for retail only.
looks like you purchased a stolen product. Your best bet is to file for a refund on eBay.
failing maybe Odin might help however I feel that this won't work. As mentioned by previous posters if a offer is to good to be true than it probably is.
a long shot but if you were to report this to Samsung they will probably say you shouldn't have it and provide no further support. You take it into store I would expect the police to be involved
I'm in the same situation, should we wait till a custom firmware is coming up?
Please help
I have something installed on my stock fold 2 that continues to connect with my hacker. Even after a full reset.
99UsErNaMe99 said:
Please help
I have something installed on my stock fold 2 that continues to connect with my hacker. Even after a full reset.
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Have you rooted in past! or you have installed unwanted app like anydesk/vnc/remote etc etc...
kdm6389 said:
Have you rooted in past!
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I have not. And I know who the hacker is. She is the mother of my kids and is about to loose custody of our 3 kids to me. She is also a bit coin miner that hijacks devices to do her dirty work. She is very experienced and I know this for a fact. It's her job. I just need to know how to SSH into the memory that she put the script in.
kdm6389 said:
Have you rooted in past! or you have installed unwanted app like anydesk/vnc/remote etc etc...
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She has been scamming me and harassing me for 9 months. Trying to get me to click on a fabricated email with script embedded. She finally got her way. Took her almost 8 months the of trying.
I most definitely have never installed any remote desktop server or clients but I know she has. I have found them and Uninstalled. Numerous times. She has been deleting recovery emails and adding saved passwords all day. And that's just today.
If she's such a pro, bring it to a real geek professional than relying on advice from forum. She might have copied it to some partitions which are not formatted by default.
RAMBO29 said:
If she's such a pro, bring it to a real geek professional than relying on advice from forum. She might have copied it to some partitions which are not formatted by default.
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I think you are right. I'll have to check with the fbi and make sure they are done making a copy. Homeland already made theirs. They are classifying it as an act of terror.
99UsErNaMe99 said:
Please help
I have something installed on my stock fold 2 that continues to connect with my hacker. Even after a full reset.
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Time for a new phone! Nothing else is worth the headache.
take your phone to pro, you are already sc***ed
And no a different phone doesn't stop her. I already did a burner phone with all new email addresses and my name no where on it
mmafighter077 said:
Time for a new phone! Nothing else is worth the headache.
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Is this a china phone, and not Samsung Fold
99UsErNaMe99 said:
And no a different phone doesn't stop her. I already did a burner phone with all new email addresses and my name no where on it
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She was in it in 40 hours
kdm6389 said:
Is this a china phone, and not Samsung Fold
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It is an SM-F916U stock
99UsErNaMe99 said:
She was in it in 40 hours
It is an SM-F916U stock
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Try factory reset again, and not network reset
99UsErNaMe99 said:
She was in it in 40 hours
It is an SM-F916U stock
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Great. Here we go. She is now back on. Messing with this forum for me. I doubt you all can see it but she is doubling up messages and moving my screen around. Crap. Oh well. If you want to email me. It's [email protected]
I did 20 to 25 full erase factory resets in a row. Still was back after the last one. I have 2 other phones she is in and 3 laptops as well.
how can you say so, plz send some screenshot. I dont think she did anything ...
I'm not exactly sure what you would like to see for a screen shot. I am running on a drive that is obviously emulated on my screen and supposedly I have 43 sensors on a fold 2. Maybe that's counting all the drivers for the sensors on my phone to connect to her phone along with all the sensors on her device. I know for a fact that at one point she had my OS running on an s21. She told me I wouldn't be able to prove it. I'm too stubborn to give up. Lol. Here is 2 screen shots. One is my hard disks and the other is my 42 sensors.
Cool story!
pieces of cake said:
Cool story!
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Yup. Sure thing. Whatever you say. It's very much real. It's actually very crazy. No one on here has offered me any real input. I'm not making this up. It is very much real. And although it is extremely difficult to do it is possible. Especially for someone that can program on the run and has professional and commercial experience. It's all good.
I'm not sure how she would manage to get on a burner phone too. I'm pretty sure it's possible to hack into a router & infect devices connected to it if you're using the same wifi network. You could try getting a new router & a new burner phone & don't connect any other devices you may have to the new router in case they're infected. And don't open emails from addresses you don't recognize. I would suggest going to geek squad or something like that rather than a forum though.
Ando do a malware scan on any other devices you have if possible. If you have another way to connect those devices to internet like tethering, you could try Trend Micro housecall. It's a free online malware scanner.
99UsErNaMe99 said:
Please help
I have something installed on my stock fold 2 that continues to connect with my hacker. Even after a full reset.
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How do you know you're being hacked?
Tough to take this seriously and as fact.
But if you are, why haven't you gone to the authorities?
First of all this is fold 3 section not fold 2.
Secondly leave the phone to local police and tell them your wife or gf is hacking into your phone and let specialist att police go through your phone and if they find it's true they will grab evidence out of the phone and then arrest her for suspicious of hacking and they will use evidence when interviewing her and asking her that they found traces of her hacking the person's phone and such. Not last but least if higher up person decides to is do house warrant at her home so they will go home to her take all of her computer stuff including tablets and phones as part of investigation and they will check through all of them.
If you keep reseting your phone you are getting rid of all evidence from her and she will have lower chance of being sued in court and sentenced to jail for her criminal behaviour.
These sensors comes from your hardware nothing she's doing lmaoz. All smart phones have these sensors
Hi, I purchased a Samsung S22U on Facebook a month ago and the phone got locked by Samsung this morning, saying it was "lost in transit or a trade-in device was never received". Samsung doesn't seem to care and won't even look at all the pictures and messenger conversation I have.
I haven't flashed ROMs or rooted a phone in a decade, but I used to be very familiar with it. Will flashing a custom ROM bypass Samsung's lock on the device, or do you know another method to get around this? This has become a very expensive paperweight. Running multiple IMEI checkers, it doesn't seem to be blacklisted.
Coldfire99 said:
Hi, I purchased a Samsung S22U on Facebook a month ago and the phone got locked by Samsung this morning, saying it was "lost in transit or a trade-in device was never received". Samsung doesn't seem to care and won't even look at all the pictures and messenger conversation I have.
I haven't flashed ROMs or rooted a phone in a decade, but I used to be very familiar with it. Will flashing a custom ROM bypass Samsung's lock on the device, or do you know another method to get around this? This has become a very expensive paperweight. Running multiple IMEI checkers, it doesn't seem to be blacklisted.
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So exactly how long you bought it until now? As I know, Samsung allows only 15 days from the day when the previous owner received his phone for trade-in program. After 15 days, they will lock it immediately. Here you said a month ago.
lemonade747 said:
So exactly how long you bought it until now? As I know, Samsung allows only 15 days from the day when the previous owner received his phone for trade-in program. After 15 days, they will lock it immediately. Here you said a month ago.
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I picked up the phone from the guy on June 24th, but didn't activate it until yesterday or the day before. Thought I wanted an Iphone for macro photos, but bought a digital camera instead.
Coldfire99 said:
I picked up the phone from the guy on June 24th, but didn't activate it until yesterday or the day before. Thought I wanted an Iphone for macro photos, but bought a digital camera instead.
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ok, so it's weird because it exactly 1 month from the day you bought it. How much you paid for it?
lemonade747 said:
ok, so it's weird because it exactly 1 month from the day you bought it. How much you paid for it?
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Yeah, not sure if that's because I waited forever to activate or what. I paid $800, but he had it listed for $900.
You need to contact the person you bought it from. Samsung can't do anything to help you since you didn't buy it from them.
gernerttl said:
You need to contact the person you bought it from. Samsung can't do anything to help you since you didn't buy it from them.
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The seller doesn't care, it's meant to be a scam. He's just ignoring my messages. I think I found a way to fix it, but it's going to cost me a little. Seems to be reliable though
Coldfire99 said:
The seller doesn't care, it's meant to be a scam. He's just ignoring my messages. I think I found a way to fix it, but it's going to cost me a little. Seems to be reliable though
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Good luck with that. It sounds like you're about to fall for another scam.
gernerttl said:
Good luck with that. It sounds like you're about to fall for another scam.
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Nah, it's a legit business. Hundreds of reviews, thousands of followers, dozens of videos dating eight years back. Can't believe I found it, but it's legit. Talked to the guy on the phone. The real question is: Will the fix last during updates.
Coldfire99 said:
Nah, it's a legit business. Hundreds of reviews, thousands of followers, dozens of videos dating eight years back. Can't believe I found it, but it's legit. Talked to the guy on the phone. The real question is: Will the fix last during updates.
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Lemme know if it works, as i am also on the same boat
Coldfire99 said:
Nah, it's a legit business. Hundreds of reviews, thousands of followers, dozens of videos dating eight years back. Can't believe I found it, but it's legit. Talked to the guy on the phone. The real question is: Will the fix last during updates.
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So... Phone works great for the most part. Two things can't be done: System updates and using smart switch for data transfer. Otherwise, it is fully functional
raju_a said:
Lemme know if it works, as i am also on the same boat
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If you're still interested, let me know. As said above, you can't do system updates and the smart switch won't work, but otherwise it's fully functional. They are working on the update part, but it's not possible yet
Coldfire99 said:
If you're still interested, let me know. As said above, you can't do system updates and the smart switch won't work, but otherwise it's fully functional. They are working on the update part, but it's not possible yet
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Sure, plz do let me know how to go about it
I also am in that boat, please let me know where you went to have this fixed. I have chimera but the lock doesn’t even allow a reboot into download mode
I need to know how to unlock mine to
Yeah me as well I'd surly try it
Same, how did you manage this? Purchased off of FB marketplace for my wife, ended up with a paperweight.aouls love to know how to get rid of this lock
Coldfire99 said:
The seller doesn't care, it's meant to be a scam. He's just ignoring my messages. I think I found a way to fix it, but it's going to cost me a little. Seems to be reliable though
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Hi. Can you tell me the person or the business info from were you able to get it working again, as i am in the same situation. Thank you.
Yeah, sorry. I stopped logging into this forum. I also just bought a new phone since I couldn't risk a random nighttime update causing me to lose stuff. Here is the guy... Tell him I sent you. It won't get you any discount or anything, but maybe he will remember me too eventually haha https://www.facebook.com/MNMobileGuy