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Warranty exchange question

Okay so I was on Synergy 1.7 and Beans and I had GPS issues. The GPS would never lock on. I turned on Navigation and it would stay stuck on "searching for GPS". I Odined back to stock and same issue. So now I'm thinking I need to exchange it. Two questions tho.
1) will I need to contact Verizon or Samsung for the exchange?
2) I got this from a trade here in XDA. Will this affect me getting an exchange?
Thanks in advance
Sent from my iPad using Tapatalk HD

xXJay_RXx said:
Okay so I was on Synergy 1.7 and Beans and I had GPS issues. The GPS would never lock on. I turned on Navigation and it would stay stuck on "searching for GPS". I Odined back to stock and same issue. So now I'm thinking I need to exchange it. Two questions tho.
1) will I need to contact Verizon or Samsung for the exchange?
2) I got this from a trade here in XDA. Will this affect me getting an exchange?
Thanks in advance
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Well you can take it in to Verizon but I don't think they would exchange it, especially if you bought/traded/etc it from a third party. In my experience they would just claim it was abused or messed with by you or previous owner and offer to "fix" it for a price.

1. Verizon
2. I can't say.
Before you call up Verizon, though, I recommend you search the Synergy thread for a GPS fix. I remember someone working it all out, though I don't recall the specifics. I figure you'd rather go through that than swap devices.

lazarus2405 said:
1. Verizon
2. I can't say.
Before you call up Verizon, though, I recommend you search the Synergy thread for a GPS fix. I remember someone working it all out, though I don't recall the specifics. I figure you'd rather go through that than swap devices.
Click to expand...
Click to collapse
Yea the lead developer said if GPS issues continue, to flash back to stock. Flashed back to stock, still the same GPS issues as before.
Sent from my iPad using Tapatalk HD

lazarus2405 said:
1. Verizon
2. I can't say.
Before you call up Verizon, though, I recommend you search the Synergy thread for a GPS fix. I remember someone working it all out, though I don't recall the specifics. I figure you'd rather go through that than swap devices.
Click to expand...
Click to collapse
You think it would make a difference if I left out the "I got this from a trade" part if I talk to them?
Sent from my iPad using Tapatalk HD

xXJay_RXx said:
You think it would make a difference if I left out the "I got this from a trade" part if I talk to them?
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
As long as you didn't get it from them, they will most likely give you a hard time about exchanging it because if not from Verizon, you had to get it from a third party used :/

Damn that sucks. Maybe someone else can chip in. I'd like other opinions. I don't wanna be stuck with this GPS issue :/
Sent from my iPad using Tapatalk HD

xXJay_RXx said:
Damn that sucks. Maybe someone else can chip in. I'd like other opinions. I don't wanna be stuck with this GPS issue :/
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Jay would try an app from the market and see if the app will get a lock on the gps. The app is GPS Test and run it to see if you get a lock.

morrichad said:
Jay would try an app from the market and see if the app will get a lock on the gps. The app is GPS Test and run it to see if you get a lock.
Click to expand...
Click to collapse
Tried it. The first thing I tried. No luck :/
Sent from my SCH-I535 using Tapatalk 2

Hey Jay,
I have actually done manufacturers warranty claims on phones that I have purchased through a 3rd party (eBay) a few times with Verizon. I don't offer up where I got the phone, but they don't generally ask either (in my experience). The phone should still be covered under the 1 year warranty with Samsung, Verizon just honors that warranty for you and ships out a different refurbished phone in its place. As long as you put a stock image back on your original phone before sending it back in you shouldn't have any problems.
Also, I usually tell them right up front that I "went into a store and worked with their tech support people who gave me this number to call to get a replacement phone. Already did 2 factory resets and checked that I had the latest software update and it didn't help at all." That usually helps to bypass all of the generic tech support questions that they ask and just get down to getting your new phone.
Hope this helps,
Mike

Mikeyfitz14 said:
Hey Jay,
I have actually done manufacturers warranty claims on phones that I have purchased through a 3rd party (eBay) a few times with Verizon. I don't offer up where I got the phone, but they don't generally ask either (in my experience). The phone should still be covered under the 1 year warranty with Samsung, Verizon just honors that warranty for you and ships out a different refurbished phone in its place. As long as you put a stock image back on your original phone before sending it back in you shouldn't have any problems.
Also, I usually tell them right up front that I "went into a store and worked with their tech support people who gave me this number to call to get a replacement phone. Already did 2 factory resets and checked that I had the latest software update and it didn't help at all." That usually helps to bypass all of the generic tech support questions that they ask and just get down to getting your new phone.
Hope this helps,
Mike
Click to expand...
Click to collapse
Thank you so much. I'll try this out after I try a few other things to try to get my GPS to work. I'm currently completely stock so I'm hoping I find a way. So they send you the refurb phone and they give you like a box to send it back like Asurion does with insurance claims?
Sent from my SCH-I535 using Tapatalk 2

Yes, they send you a refurb phone and you keep your original battery, battery cover, sim, and SD Card. Then place the old phone back in the box and affix the return tag that was included with the replacement phone. It's super easy.

Mikeyfitz14 said:
Yes, they send you a refurb phone and you keep your original battery, battery cover, sim, and SD Card. Then place the old phone back in the box and affix the return tag that was included with the replacement phone. It's super easy.
Click to expand...
Click to collapse
Thanks for the info. Kinda nervous about calling them. I feel like they won't believe me lol
Sent from my SCH-I535 using Tapatalk 2

xXJay_RXx said:
Okay so I was on Synergy 1.7 and Beans and I had GPS issues. The GPS would never lock on. I turned on Navigation and it would stay stuck on "searching for GPS". I Odined back to stock and same issue. So now I'm thinking I need to exchange it. Two questions tho.
1) will I need to contact Verizon or Samsung for the exchange?
2) I got this from a trade here in XDA. Will this affect me getting an exchange?
Thanks in advance
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1832886
Try this!

Smok3d said:
http://forum.xda-developers.com/showthread.php?t=1832886
Try this!
Click to expand...
Click to collapse
Just tried it but sadly it doesn't work for me thanks anyways tho
Sent from my SCH-I535 using Tapatalk 2

Mikeyfitz14 said:
Yes, they send you a refurb phone and you keep your original battery, battery cover, sim, and SD Card. Then place the old phone back in the box and affix the return tag that was included with the replacement phone. It's super easy.
Click to expand...
Click to collapse
Yea, that is how Verizon handles it.
Does anyone know how Samsung would handle it if you try to go through them like the other guy suggested? I'm in the same boat and would rather return to Samsung than Verizon (I hate that Verizon gives me a used phone in exchange for a phone that I paid full price for and bought new). I feel like Samsung would want me to send the phone back to them first, which I cant really do because I need my phone and don't want to activate an older phone and lose my unlimited data.

Phone screen won't come on.

Only the "buttons" light up. I can hear notifications and such I just can't see anything. Can something tell me if I can fix it or how I can?

Donte21 said:
Only the "buttons" light up. I can hear notifications and such I just can't see anything. Can something tell me if I can fix it or how I can?
Click to expand...
Click to collapse
Pull the battery then reboot the phone. Do you see any of the splash screen? If not I'd bet your looking at a hardware issue.

hechoen said:
Pull the battery then reboot the phone. Do you see any of the splash screen? If not I'd bet your looking at a hardware issue.
Click to expand...
Click to collapse
Nothing. I can unlock the phone just by touch. I can't see anything.

It sounds like you might need to replace the lcd
Sent from my SGH-T959V using xda app-developers app

pisherthefisher said:
It sounds like you might need to replace the lcd
Sent from my SGH-T959V using xda app-developers app
Click to expand...
Click to collapse
How might I get that done and how much would that cost?

Donte21 said:
How might I get that done and how much would that cost?
Click to expand...
Click to collapse
Samsung just replaced one on my Skyrocket for 158 bucks. Plus they paid shipping both ways. Mine was cracked so not under warranty. Call them. If the phone is under a year it should still be covered so it might be FREE????

hechoen said:
Samsung just replaced one on my Skyrocket for 158 bucks. Plus they paid shipping both ways. Mine was cracked so not under warranty. Call them. If the phone is under a year it should still be covered so it might be FREE????
Click to expand...
Click to collapse
Lol I'm sure its well over a year.

Google android screencast see if you can view your screen like that. If so try wiping and reflashing a rom. Might just be a simple fix.

IF you turn it off, then turn it on with the power and volume button, it should start download mode. do you see anything on the screen if you do that?

eollie said:
Google android screencast see if you can view your screen like that. If so try wiping and reflashing a rom. Might just be a simple fix.
Click to expand...
Click to collapse
How would i go about doing the google screen cast thing?

Anyone?

If you don't see any boot up screens at all and everything else is working, it could be the LCD or the LCD controller. Hard to say. Did it get dropped, knocked or something? The fact that is boots up and you can unlock without seeing and hear the sounds means its fully working otherwise, just no display so it's not bricked or anything. New screens are $100 on ebay but if it's not the screen or you're not comfortable doing it, might be better to send it to Sammy and get it fixed as they will at least fix whats wrong and not guess ordering a $100 screen.
Do your carrier offer any trade in's or deals or anything? Since the other guy said it was a $160 to fix it, you can buy a used SGS4G on ebay starting at that price, or just upgrade and get a new phone.
Far chance, but can you shine a flashlight on the screen when you know it should be "on" like after swipping to unlock and see if you can see any image at all?

Bought a bricked one S. Can I fix it?

Hey One S community. I hope this will be my new home. I currently have a Samsung galaxy vibrant so the One S would be a huge update (original snapdragon so the s4). Anyways, I bought a like new condition HTC one S which will not boot. Apparently the guy was attempting to unlock the boot loader and ended up wiping the phone. The phone will power up to the HTC screen so fast boot should be accessible. I'm hoping to reflash it with the T-Mobile RUU. I played 170$ for it. What are my odds of this phone being bricked forever?
Sent from my SGH-T959 using xda app-developers app

motitas said:
Hey One S community. I hope this will be my new home. I currently have a Samsung galaxy vibrant so the One S would be a huge update (original snapdragon so the s4). Anyways, I bought a like new condition HTC one S which will not boot. Apparently the guy was attempting to unlock the boot loader and ended up wiping the phone. The phone will power up to the HTC screen so fast boot should be accessible. I'm hoping to reflash it with the T-Mobile RUU. I played 170$ for it. What are my odds of this phone being bricked forever?
Sent from my SGH-T959 using xda app-developers app
Click to expand...
Click to collapse
Can you get into bootloader? Hold Vol- when turning it on if you didn't know.

You paid 170 for a bootlooped phone? I couldn't even sell a new in box for 200 on craigslist lol
Sent from my HTC VLE_U using xda app-developers app

Darknites said:
Can you get into bootloader? Hold Vol- when turning it on if you didn't know.
Click to expand...
Click to collapse
Waiting to see if I can. Is there any known situations where you wouldn't be able to? (assuming hardware is perfect). The guy claims that he can get into the bootloader and I can't see any situations where I couldn't fix it. If there is something he didn't tell me I should be fine as eBay buyer protection says that all his comments on the sale must be "in good faith" and not sneaky.
this was his item description: The phone is soft bricked, it will only boot to the htc logo. The bootloader needs to be re-locked in order to get it working. The phone is in excellent condition with no signs of wear, no charger included.
Spastic909 said:
You paid 170 for a bootlooped phone? I couldn't even sell a new in box for 200 on craigslist lol
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
Sure wish I had seen your ad then . There seems to be a real bubble on the pricing of these phones. Check out ebay, for anything in new condition it is 300+ and anything with heavy use or moderate scratching is in the 230-250 range. I thought 170$ for a phone that seems a likely fix and is in mint condition is pretty good. I've always admired the One S as a phone anyways. Oh and the nexus 4 is out of stock all the time. here is some ebay reference, these are the last few One S's sold, I am the 165$: http://www.ebay.com/csc/Cell-Phones...Sold=1&_from=R40&LH_Complete=1&_nkw=htc+one+s

Can you load anything to memory from computer? If so you need to relock bootloader and flash ruu. There are guides here that explain what to do. On my phone and there is more to type than my pointer finger had the energy for on this phone
Sent from my HTC VLE_U using xda app-developers app

motitas said:
Waiting to see if I can. Is there any known situations where you wouldn't be able to? (assuming hardware is perfect). The guy claims that he can get into the bootloader and I can't see any situations where I couldn't fix it. If there is something he didn't tell me I should be fine as eBay buyer protection says that all his comments on the sale must be "in good faith" and not sneaky.
this was his item description: The phone is soft bricked, it will only boot to the htc logo. The bootloader needs to be re-locked in order to get it working. The phone is in excellent condition with no signs of wear, no charger included.
Sure wish I had seen your ad then . There seems to be a real bubble on the pricing of these phones. Check out ebay, for anything in new condition it is 300+ and anything with heavy use or moderate scratching is in the 230-250 range. I thought 170$ for a phone that seems a likely fix and is in mint condition is pretty good. I've always admired the One S as a phone anyways. Oh and the nexus 4 is out of stock all the time. here is some ebay reference, these are the last few One S's sold, I am the 165$: http://www.ebay.com/csc/Cell-Phones...Sold=1&_from=R40&LH_Complete=1&_nkw=htc+one+s
Click to expand...
Click to collapse
Like Spastic909 says a RUU should fix that.

Spastic909 said:
Can you load anything to memory from computer? If so you need to relock bootloader and flash ruu. There are guides here that explain what to do. On my phone and there is more to type than my pointer finger had the energy for on this phone
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
yeah don't worry, I've read up quite a bit and I know what my options are. I'm already prepped for the arrival of the phone and have installed the htc drivers and downloaded the RUU. I also know how to lock the bootloader. My real question right now is if you know of any scenarios where while being able to go into the bootloader the phone was unsalvagable. I'll return with results once it arrives

motitas said:
yeah don't worry, I've read up quite a bit and I know what my options are. I'm already prepped for the arrival of the phone and have installed the htc drivers and downloaded the RUU. I also know how to lock the bootloader. My real question right now is if you know of any scenarios where while being able to go into the bootloader the phone was unsalvagable. I'll return with results once it arrives
Click to expand...
Click to collapse
Has long its only a software fault and can get to bootloader then it should be fine.

Yeah what he/she said ( don't take offense as I don't know your sex lol) as long as the phone and screen power on its not a hard brick and shouldn't have any issues
Sent from my HTC VLE_U using xda app-developers app

Spastic909 said:
Yeah what he/she said ( don't take offense as I don't know your sex lol) as long as the phone and screen power on its not a hard brick and shouldn't have any issues
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
A he lol

should be able to revive it.
but, you paid too much for the phone.
got mine brand new for $150, plus $75 gift card thrown in for a local grocery store.

ippon said:
should be able to revive it.
but, you paid too much for the phone.
got mine brand new for $150, plus $75 gift card thrown in for a local grocery store.
Click to expand...
Click to collapse
On contract? I bought the phone unlocked. If you got it new unlocked for that price, tell me where cause I'll take 3. On eBay they seem to be going for 300ish new. Moreover thanks for the help guys. Seems like a great community I'll be back with results!
Sent from my SGH-T959 using xda app-developers app

Time to double post for a statu update so I go the phone and got it running within and hour. checked the IMEI with t mobile and everything. Mint condition. What's the most vanilla jellybean rom I can go to? thanks.

Vanilla like cm10 with no sense, or the virtuous with sense and jb?

I'd say vanilla CM10 no paranoidandroid or anything. I tend to be a purist. if theres any other aosp roms that'd be good too. also how's the state of android 4.2? can you direct me to the right threads?

There is an unofficial for 4.2 but I'd go with the mist recent nightly here http://forum.xda-developers.com/showthread.php?t=1799139

Thanks. I ended up going with cm10 because while I loved 4.2 on my vibrant, camera is important to me. great phone so far. The amoled screen is a little of putting with the colorful edges on the text.

motitas said:
On contract? I bought the phone unlocked. If you got it new unlocked for that price, tell me where cause I'll take 3. On eBay they seem to be going for 300ish new. Moreover thanks for the help guys. Seems like a great community I'll be back with results!
Sent from my SGH-T959 using xda app-developers app
Click to expand...
Click to collapse
it was a deal during christmas. locked to virgin mobile in canada. i'm with another carrier. bought it for $0 on contract and it was $150 fee to break contract. and unlocked for $1.50 on ebay. sold out everywhere now.

RMA Nexus 5

Hey guys, I'm thinking about RMA my nexus 5 because my power button is loose (we all know this problem) it doesn't bother me that much, but if I can have a new one that works fine why not, right?
So my question is, how do theses things usually go? Do I get to keep my current nexus until the new one arrives? Have you guys RMA about this problem and was it worth it?
Anyway, thanks for your attention.

If you bought it through Google you will have to pace a charge for the price of the phone on your credit card then they will send you a phone. You will send yours back in the same box. Shopping is included for free and once they get the phone the hold on your funds is removed

So I have to "temporary" pay for another phone?

J.Diogo said:
So I have to "temporary" pay for another phone?
Click to expand...
Click to collapse
It's just a hold. They usually release the funds within a day or two of receiving your old phone. Just went through two RMA's with them, it was pretty painless.

I don't think they accept a loose power button as a valid reason for an RMA, so if you try you might just find yourself out the expense for the new phone.

BirchBarlow said:
I don't think they accept a loose power button as a valid reason for an RMA, so if you try you might just find yourself out the expense for the new phone.
Click to expand...
Click to collapse
They do. I RMA'd my first one solely because of an annoyingly loose volume rocker. They had no issue with it.

BirchBarlow said:
I don't think they accept a loose power button as a valid reason for an RMA, so if you try you might just find yourself out the expense for the new phone.
Click to expand...
Click to collapse
Looks like you get a get out of jail free card with the n5 http://gizmodo.com/google-will-apparently-replace-your-nexus-5-no-matter-h-1630258357
Sent from my Nexus 5 using XDA Free mobile app

jd1639 said:
Looks like you get a get out of jail free card with the n5 http://gizmodo.com/google-will-apparently-replace-your-nexus-5-no-matter-h-1630258357
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Nice find jd. Looks like that link could be useful to a lot of folks.

My last Google Phone - Customer Service is Terrible

I have had many Google phones: G1, Nexus One, Nexus 4, Nexus 5, Nexus 5x, Nexus 6p, and now a Pixel, which I bought second hand, and have been using for about 4 months.
Yesterday, after an OTA, the phone died and I cannot fix it. I called Google. They say that because the phone is associated with another account, they cannot do anything.
They say the seller has to call them to transfer the phone to me. I contacted the seller, but so far no response. I hope she ends up responding, but if not, I will end up with a 500 dollars brick.
Terrible support from Google. My last Google Phone unless they change their support.

Have you tried to unlock the bootloader and flash the factory image?
https://forum.xda-developers.com/go...ide-nexus-5-how-to-unlock-bootloader-t2507905
https://developers.google.com/android/images

kwanbis said:
I have had many Google phones: G1, Nexus One, Nexus 4, Nexus 5, Nexus 5x, Nexus 6p, and now a Pixel, which I bought second hand, and have been using for about 4 months.
Yesterday, after an OTA, the phone died and I cannot fix it. I called Google. They say that because the phone is associated with another account, they cannot do anything.
They say the seller has to call them to transfer the phone to me. I contacted the seller, but so far no response. I hope she ends up responding, but if not, I will end up with a 500 dollars brick.
Terrible support from Google. My last Google Phone unless they change their support.
Click to expand...
Click to collapse
Could you elaborate on 'the phone died'? ... your post is very vague, so I think if you are actually in need of help (rather than just venting/complaining), we might need some details...
does your pixel turn on? ...
can you use 'fastboot'? ...
what was the OTA for? ... was it the oreo update or what?
I'm not surprised that google can't help you, if they see your phone as belonging to someone else, that really doesn't qualify as terrible support.
For all they know; the device could be stolen...
Anyway, maybe if you provide mire information here - someone can assist you...

That is not Google's fault! You should have done your homework and got it transferred it to your name. They don't know how you acquired the phone, you could have stole it in the street, google has no idea.

You will not be able to do anything until the previous owner login to your phone and then add yours. It happend to me also when I sold my 6p, did not know why the phone keeps asking my account name even after a full reset

kwanbis said:
Terrible support from Google. My last Google Phone unless they change their support.
Click to expand...
Click to collapse
I understand why you are upset, but this is really not Google's fault. Try to think about it objectively for a moment -- would you really want them providing support when the caller is not the person the phone is registered to/associated with? That would be a massive security breach waiting to happen.

drozek said:
That is not Google's fault! You should have done your homework and got it transferred it to your name. They don't know how you acquired the phone, you could have stole it in the street, google has no idea.
Click to expand...
Click to collapse
I have been using the phone for 6 months, if the phone was stolen, it would be reported by now...

Nidstang said:
I understand why you are upset, but this is really not Google's fault. Try to think about it objectively for a moment -- would you really want them providing support when the caller is not the person the phone is registered to/associated with? That would be a massive security breach waiting to happen.
Click to expand...
Click to collapse
Why? I am not telling them to restore the other user account. I am telling them just to fix the phone, which has been being used with my account for 6 months...

nine7nine said:
Could you elaborate on 'the phone died'? ... your post is very vague, so I think if you are actually in need of help (rather than just venting/complaining), we might need some details...
does your pixel turn on? ...
can you use 'fastboot'? ...
what was the OTA for? ... was it the oreo update or what?
I'm not surprised that google can't help you, if they see your phone as belonging to someone else, that really doesn't qualify as terrible support.
For all they know; the device could be stolen...
Anyway, maybe if you provide mire information here - someone can assist you...
Click to expand...
Click to collapse
mngdew said:
Have you tried to unlock the bootloader and flash the factory image?
https://forum.xda-developers.com/go...ide-nexus-5-how-to-unlock-bootloader-t2507905
https://developers.google.com/android/images
Click to expand...
Click to collapse
It won't turn on. I can try power + volume down (or up?), and the Pixel will make a vibration, but it is not detected on my PC whatsoever. I have read over XDA and it appears the OTA killed somehting (boot loader?). It was not unlocked. The ota was not OREO, It already had OREO, it was the last month security fixes.

I mean I get your frustrated BUT try taking ANY product back to a store or contacting any manufacturer for warranty support without proof of purchase. You might be done with Google phone but all cell phone manufacturers would give the same response in an identical situation. Buying a used product unfortunately has certain drawbacks. Your lucky Google is willing to help if the original purchaser calls them. Best of luck.

devilsadidas said:
I mean I get your frustrated BUT try taking ANY product back to a store or contacting any manufacturer for warranty support without proof of purchase. You might be done with Google phone but all cell phone manufacturers would give the same response in an identical situation. Buying a used product unfortunately has certain drawbacks. Your lucky Google is willing to help if the original purchaser calls them. Best of luck.
Click to expand...
Click to collapse
Bingo. This thread boils down to someone whining about their own mistake.

kwanbis said:
It won't turn on. I can try power + volume down (or up?), and the Pixel will make a vibration, but it is not detected on my PC whatsoever. I have read over XDA and it appears the OTA killed somehting (boot loader?). It was not unlocked. The ota was not OREO, It already had OREO, it was the last month security fixes.
Click to expand...
Click to collapse
OK. That's interesting that it vibrates... it must at least have some juice / can charge?
Try booting into safe mode or recover?
Did your phone crash while doing the system firmware update?
More stuff to try / to cover
https://thedroidguy.com/2016/11/fix-google-pixel-wont-turn-troubleshooting-guide-1066695
https://support.google.com/pixelphone/answer/7167687?hl=en
Maybe methodically go through each step and see, if you notice anything... I know when I first installed Oreo, my phone didn't boot. There wasva few minute period where I thought it was bricked. I played with key combos, power button, charging, etc... but after a couple of minutes it booted (thankfully).
PS: to everyone not trying to offer some advice or help, cool it... regardless of the device being used or OP being frustrated, it would be better to either offer suggestions and/or help, or just not reply.

nine7nine said:
OK. That's interesting that it vibrates... it must at least have some juice / can charge?
Click to expand...
Click to collapse
Yes, it is weird that it vibrates. I thought, maybe the screen is dead, but it is not recognized by my windows machine.
nine7nine said:
Try booting into safe mode or recover? Did your phone crash while doing the system firmware update
Click to expand...
Click to collapse
I really don't know what happened. It was working fine, it was laying on my desk, face down, and then I noticed that Whatsapp was disconnected. Took the phone and the screen was black. And it had never again turned back on.
nine7nine said:
More stuff to try / to cover
https://thedroidguy.com/2016/11/fix-google-pixel-wont-turn-troubleshooting-guide-1066695
https://support.google.com/pixelphone/answer/7167687?hl=en
Click to expand...
Click to collapse
I'll check it.
nine7nine said:
Maybe methodically go through each step and see, if you notice anything... I know when I first installed Oreo, my phone didn't boot. There was few minute period where I thought it was bricked. I played with key combos, power button, charging, etc... but after a couple of minutes it booted (thankfully).
Click to expand...
Click to collapse
I am so sad. It is a 500 hundred dollars paperweight. Google would do nothing, and the seller does not respond. I will keep trying. Thanks for replying like an adult.

kwanbis said:
I have been using the phone for 6 months, if the phone was stolen, it would be reported by now...
Click to expand...
Click to collapse
They still don't know it wasn't stolen. The original person might not have reported it, a lot of people don't report stolen/lost phones. You should see if any other manufacture will help you without proof of purchase.

kwanbis said:
Yes, it is weird that it vibrates. I thought, maybe the screen is dead, but it is not recognized by my windows machine.
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I had wondered if the screen died too... I guess another way to test that would be too see if you can get it to power up (regardless of whether the screen comes on, but it vibrates), wait a couple of min and try calling the phone? ... or go into your google account and see if you can 'find your device' / android device manager...
I mean, I would think if the device was dead, it wouldn't charge / vibrate... and that you would've seen a blinking red led when it was almost dead.... or the charging image when it's charging... odd.
kwanbis said:
I really don't know what happened. It was working fine, it was laying on my desk, face down, and then I noticed that Whatsapp was disconnected. Took the phone and the screen was black. And it had never again turned back on.
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Ah, so it happened when the phone was on.
kwanbis said:
I am so sad. It is a 500 hundred dollars paperweight. Google would do nothing, and the seller does not respond. I will keep trying. Thanks for replying like an adult.
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Buying used stuff is always a gamble. I never buy used electronics.... I wonder if the seller knew there was something up with the phone? Mind you, it worked for 6months... just seems odd that they wouldn't reply, unless they used a throw away account for selling (which isn't uncommon, I suppose)...
Ya, no problem with replying. I think some people on here are just babies. They forget the XDA is a community, or maybe they just don't have anything better to do.

nine7nine said:
I had wondered if the screen died too... I guess another way to test that would be too see if you can get it to power up (regardless of whether the screen comes on, but it vibrates), wait a couple of min and try calling the phone? ... or go into your google account and see if you can 'find your device' / android device manager...
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I tried using find my phone, and nothing. I also tried calling my phone and nothing.
nine7nine said:
I mean, I would think if the device was dead, it wouldn't charge / vibrate... and that you would've seen a blinking red led when it was almost dead.... or the charging image when it's charging... odd.
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It is really weird.
nine7nine said:
Buying used stuff is always a gamble. I never buy used electronics.... I wonder if the seller knew there was something up with the phone? Mind you, it worked for 6months... just seems odd that they wouldn't reply, unless they used a throw away account for selling (which isn't uncommon, I suppose)...
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I don't usually do it, but this user has 756 positive reviews, the phone was complete and mint looking....
nine7nine said:
Ya, no problem with replying. I think some people on here are just babies. They forget the XDA is a community, or maybe they just don't have anything better to do.
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Yeah, it is like they work for Google.

drozek said:
They still don't know it wasn't stolen. The original person might not have reported it, a lot of people don't report stolen/lost phones. You should see if any other manufacture will help you without proof of purchase.
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If you didn't reported, it is your problem, not mine. And also, why let me use it for 6 months, and then say we don-t know if it is yours? If you are going to implement a policy like that, do like apple does, and don-t let me use it whatsoever. If that was the case, upon receiving the phone and being asked for a password to unlock it, i could have contacted the seller immediately, and being covered by Paypal, nothing like this would have happened. But don't implement it like this which is very stupid.
Think for a moment. Haven't the phone broke, I could have been using a "stolen" phone forever, but since it broke, that is when they care. Horrible policy.

kwanbis said:
I tried using find my phone, and nothing. I also tried calling my phone and nothing
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Well, then it's probably not a borked screen. Maybe if the firmware is corrupted, it's still allowing charging. Idk... it's too bad the pixel doesn't allow hardware reset (like my s5 did. Sometimes that made a difference, when it I messed up and the phone wouldn't boot).
kwanbis said:
I don't usually do it, but this user has 756 positive reviews, the phone was complete and mint looking....
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Reviews don't mean much. They can be faked. Bots and the like... I would just avoid buying used electronics, in general... so much can go wrong, even with a brandnew phone. Hardware defects, firmware problems, etc, etc... buying stuff used is a huge risk...
I think you have a couple of options left, assuming you've exhausted all other avenues / troubleshooting;
1. You can bug google more and hope that you encounter someone sympathetic, after explaining that the seller hasn't replied / explaining the situation... some support people are more helpful than others, it might require multiple attempts.
2. You can take your phone to a 3rd party, but authorized google technician... they might have resources/tools not available to you or I... they might be able to determine the problem and fix it (but obviously, it will cost you).