Database Info

[BUG] Alternate HW+ Decoder problem

when using the new alternate HW+ decoder no video shows embedded subtitles......... the old hw+ decoder plays the files perfectly with subs but this new one doesn't show subtitles whatsoever........

caspianprince said:
when using the new alternate HW+ decoder no video shows embedded subtitles......... the old hw+ decoder plays the files perfectly with subs but this new one doesn't show subtitles whatsoever........
Click to expand...
Click to collapse
Can collect the bug report & share here.
FYI, now if you disable the subtitle on one video it will be disabled on further playbacks. You have to manually select the subtitle again. Once you select the subtitle it will be enabled everytime till you disable it again.
Sent from my SM-G900H using Tapatalk

ktsamy said:
Can collect the bug report & share here.
FYI, now if you disable the subtitle on one video it will be disabled on further playbacks. You have to manually select the subtitle again. Once you select the subtitle it will be enabled everytime till you disable it again.
Sent from my SM-G900H using Tapatalk
Click to expand...
Click to collapse
i know that and my subtitle is enabled....it's just that whenever i am using newer hw+ the subtitle doesn't show and whenever i am using older hw+ OR HW OR SW subtitle shows....... u don't have that problem???

caspianprince said:
i know that and my subtitle is enabled....it's just that whenever i am using newer hw+ the subtitle doesn't show and whenever i am using older hw+ OR HW OR SW subtitle shows....... u don't have that problem???
Click to expand...
Click to collapse
No, I can't reproduce. Can you provide a sample clip?
Sent from my SM-G900H using Tapatalk

here is the log......... first i played the video with alternate hw+ and the subtitle didn't show..next i played it with older hw+ and subtitle showed........ then took the report

I cannot remember what video it was, but it was an mkv, when playing a video the subtitles would show even though they were disabled, then if i enabled subtitles i would have two identical sets of subtitles, though one set was a few pixels apart from the other.
John.

caspianprince said:
here is the log......... first i played the video with alternate hw+ and the subtitle didn't show..next i played it with older hw+ and subtitle showed........ then took the report
Click to expand...
Click to collapse
Subtitle rendering & Media Playback both are individual functions. It less likely to conflict.
Just downloaded the original video & tested myself. After test & trails I have found that "Improve SSA rendering" option in Settings > Subtitle > Text is somehow affects when using new HW+ decoder for video decoding. Report passed to the developer. Just disable it as a temporary solution till the developer fixes the issue.
Edit: Update from developer
@caspianprince
It's internally fixed & next update will fix the issue with SSA subtitle rendering issue when used with new HW+.

ktsamy said:
Subtitle rendering & Media Playback both are individual functions. It less likely to conflict.
Just downloaded the original video & tested myself. After test & trails I have found that "Improve SSA rendering" option in Settings > Subtitle > Text is somehow affects when using new HW+ decoder for video decoding. Report passed to the developer. Just disable it as a temporary solution till the developer fixes the issue.
Edit: Update from developer
@caspianprince
It's internally fixed & next update will fix the issue with SSA subtitle rendering issue when used with new HW+.
Click to expand...
Click to collapse
Thank you man!

caspianprince said:
Thank you man!
Click to expand...
Click to collapse
@caspianprince Would you try latest beta version? I think this issue is fixed.
https://sites.google.com/site/mxvpen/translation/test-build

bleu8888 said:
@caspianprince Would you try latest beta version? I think this issue is fixed.
https://sites.google.com/site/mxvpen/translation/test-build
Click to expand...
Click to collapse
Just tried it..... the problem is fixed...... nice work!! Thanks

Corruption in small to medium parts of the video is a reason i dont use HW+ i would rather use HW with lower volume.
John.

Tinderbox (UK) said:
Corruption in small to medium parts of the video is a reason i dont use HW+ i would rather use HW with lower volume.
John.
Click to expand...
Click to collapse
Are you still encountering the issue even after updating to 1.9.3?
Instead of generic statements, Kindly report it along with sample video and bug report. It will be helpful to get the issues fixed.
Sent from my SM-G900H using Tapatalk

I am on the latest on Google Play, MX Player Pro 1.7.40 I am on kitkat v4.4.4 for the Rockchip RK3229
John.
ktsamy said:
Are you still encountering the issue even after updating to 1.9.3?
Instead of generic statements, Kindly report it along with sample video and bug report. It will be helpful to get the issues fixed.
Sent from my SM-G900H using Tapatalk
Click to expand...
Click to collapse

Tinderbox (UK) said:
I am on the latest on Google Play, MX Player Pro 1.7.40 I am on kitkat v4.4.4 for the Rockchip RK3229
John.
Click to expand...
Click to collapse
New HW+ is available only to the devices with android 5.0+. Old HW+ method may not be compatible with old devices especially when the android media framework is modified by the OEM or by Rom developer in case of custom rom.
Sent from my SM-G900H using Tapatalk

So if you are on v4 kitkat or under MX Player is not interested in fixing bug`s most Android users are running kitkat 27.7% as of 2016
John.

Tinderbox (UK) said:
So if you are on v4 kitkat or under MX Player is not interested in fixing bug`s most Android users are running kitkat 27.7% as of 2016
John.
Click to expand...
Click to collapse
It's not a bug. Android 5.0+ provides a official API to use system decoders in native programming language. When a particular encoding profile is not supported you may still have issues in new HW+ as well.
Sent from my SM-G900H using Tapatalk

This is on my MiniMXQ TV Box Android v4.4.4 - 1GB/8GB - Rockchip RK3229 SOC
MX Player Pro V1.7.40
Video file "Hagure Yuusha no Aesthetica - 01 10bit H.264 AAC.mp4"
HW+ - Normal video speed and sound, but image has intermittent break-up from small to large areas.
HW - Frozen perfect image, if you select another point in the video, you get 1/2 second of playback and then a freeze, perfect image
SW - video and sound quality great, but video is very jerky
Thanks for the help
John.

Tinderbox (UK) said:
This is on my MiniMXQ TV Box Android v4.4.4 - 1GB/8GB - Rockchip RK3229 SOC
MX Player Pro V1.7.40
Video file "Hagure Yuusha no Aesthetica - 01 10bit H.264 AAC.mp4"
HW+ - Normal video speed and sound, but image has intermittent break-up from small to large areas.
HW - Frozen perfect image, if you select another point in the video, you get 1/2 second of playback and then a freeze, perfect image
SW - video and sound quality great, but video is very jerky
Thanks for the help
John.
Click to expand...
Click to collapse
It looks like a system decoder issue. If it's supported it suppose to be playable in HW decoder. When you have tried HW decoder, it hows thrown a unknown error. Does any other player works? I think that particular video will have issues with every player?
Can you try MX Player Pro 1.8.9 beta 2 & share the bug report again?
Sent from my SM-G900H using Tapatalk

I am on kitkat v4.4.4
MX Player Pro 1.8.9 beta 2 needs android v5.1 or above as far as i know.
https://sites.google.com/site/mxvpen/download
John.
ktsamy said:
It looks like a system decoder issue. If it's supported it suppose to be playable in HW decoder. When you have tried HW decoder, it hows thrown a unknown error. Does any other player works? I think that particular video will have issues with every player?
Can you try MX Player Pro 1.8.9 beta 2 & share the bug report again?
Sent from my SM-G900H using Tapatalk
Click to expand...
Click to collapse

Tinderbox (UK) said:
I am on kitkat v4.4.4
MX Player Pro 1.8.9 beta 2 needs android v5.1 or above as far as i know.
https://sites.google.com/site/mxvpen/download
John.
Click to expand...
Click to collapse
Beta versions will work on Android 4.0 & above.
You can download the latest nightly version from the official beta webpage ( https://sites.google.com/site/mxvpen/translation/test-build )

Phone crashes when seeking HEVC

Phone: Google Pixel XL
Android 7.1.1
Stock ROM
MX Player v1.8.10
MX Player Custom Codec installed, HW+ encoding enabled
Ok so here's the thing, when i play a HEVC video (any resolution,8 bit or 10 bit doesnt matter either) it plays fine as long as i dont try to forward/seek. As soon as i do that, my phone crashes and reboots. This happens on HW+, but not on SW. Also, i thought the Pixel had hardware decoding for HEVC but im not able to play the video in HW decoder in MX Player.
Since the phone crashes, i dont think i can gather any logs either. Any help ?

Punkid said:
Phone: Google Pixel XL
Android 7.1.1
Stock ROM
MX Player v1.8.10
MX Player Custom Codec installed, HW+ encoding enabled
Ok so here's the thing, when i play a HEVC video (any resolution,8 bit or 10 bit doesnt matter either) it plays fine as long as i dont try to forward/seek. As soon as i do that, my phone crashes and reboots. This happens on HW+, but not on SW. Also, i thought the Pixel had hardware decoding for HEVC but im not able to play the video in HW decoder in MX Player.
Since the phone crashes, i dont think i can gather any logs either. Any help ?
Click to expand...
Click to collapse
Regarding HW+ crash, it needs logs to be collected from ADB as a system reboot will erase everything. I will ask the developer to check it out as I don't have a pixel device to test it out.
Regarding HW issue, are you playing a HEVC on MKV container..? If it's so, It's an issue which is to be solved by google. HW decoder is wrapper of Android Mediappayer API. On Nexus/Pixel devices Google doesn't implemented HEVC on mkv container. If you just remux it to mp4 (I mean without re-encoding), the video can be played in HW. So, MX Player has nothing to do with HW decoder.
Sent from my Samsung Galaxy S5 using XDA Labs

ktsamy said:
Regarding HW+ crash, it needs logs to be collected from ADB as a system reboot will erase everything. I will ask the developer to check it out as I don't have a pixel device to test it out.
Regarding HW issue, are you playing a HEVC on MKV container..? If it's so, It's an issue which is to be solved by google. HW decoder is wrapper of Android Mediappayer API. On Nexus/Pixel devices Google doesn't implemented HEVC on mkv container. If you just remux it to mp4 (I mean without re-encoding), the video can be played in HW. So, MX Player has nothing to do with HW decoder.
Sent from my Samsung Galaxy S5 using XDA Labs
Click to expand...
Click to collapse
Oh ok thanks for clarifying the HW issue.
Btw, if you could point me to a guide on how to collect logs from adb, I'd be happy to help.
Sent from my Pixel XL using Tapatalk

So what is the solution for this?
I myself having a OnePlus 3T and having same bug as crashing MX player and rebooting the device by itself when I play HEVC on mkv container.
What should I do?
How can I play that video file the ?

gakerot said:
So what is the solution for this?
I myself having a OnePlus 3T and having same bug as crashing MX player and rebooting the device by itself when I play HEVC on mkv container.
What should I do?
How can I play that video file the ?
Click to expand...
Click to collapse
Try again after enabling Alternative HW+.
Based on another report on another thread, It's basically a firmware issue & user has mentioned that leaked Nougat build has fixed the issue. Just be patient till the next system update.

InvalidDNA said:
Try again after enabling Alternative HW+.
Based on another report on another thread, It's basically a firmware issue & user has mentioned that leaked Nougat build has fixed the issue. Just be patient till the next system update.
Click to expand...
Click to collapse
Thankyou InvalidDNA

Samsung Galaxy S8+ lag when playing mkv videos with H/W+

Hello, I'm using the latest MX Player 1.9.0 from playstore. I'm having lag issue when playing mkv videos with H/W+ with my S8+. If I use S/W then it's fine. Please help me. Thank you!

lieuliau said:
Hello, I'm using the latest MX Player 1.9.0 from playstore. I'm having lag issue when playing mkv videos with H/W+ with my S8+. If I use S/W then it's fine. Please help me. Thank you!
Click to expand...
Click to collapse
We are working on it. Hope it will be fixed in the next version.

vlc?

lieuliau said:
Hello, I'm using the latest MX Player 1.9.0 from playstore. I'm having lag issue when playing mkv videos with H/W+ with my S8+. If I use S/W then it's fine. Please help me. Thank you!
Click to expand...
Click to collapse
Is it happens with every file?
Can you share a sample / link to the sample with us?
Can you collect a bug report immediately after reproducing the issue in H/W+ decoder?
Does it happen with H/W decoder?

I'm using 1.8.21 now but this bug is still there. It's not very lag but is a slight lag. Only S/W works fine.
Is it happens with every file?
Seem so, I'm watching Daredevil and it is lag with every eps.
Can you share a sample / link to the sample with us?
Here is an eps of Daredevil https://drive.google.com/file/d/0B4OxRypmdPxGblhldndvalNmOGM/view?usp=sharing
Can you collect a bug report immediately after reproducing the issue in H/W+ decoder?
Here https://drive.google.com/open?id=0B4OxRypmdPxGelVlcHpXTm5tQlU
Does it happen with H/W decoder?
Yes

lieuliau said:
I'm using 1.8.21 now but this bug is still there. It's not very lag but is a slight lag. Only S/W works fine.
Is it happens with every file?
Seem so, I'm watching Daredevil and it is lag with every eps.
Can you share a sample / link to the sample with us?
Here is an eps of Daredevil https://drive.google.com/file/d/0B4OxRypmdPxGblhldndvalNmOGM/view?usp=sharing
Can you collect a bug report immediately after reproducing the issue in H/W+ decoder?
Here https://drive.google.com/open?id=0B4OxRypmdPxGelVlcHpXTm5tQlU
Does it happen with H/W decoder?
Yes
Click to expand...
Click to collapse
Hi,
We have improved H/W+ on 1.9.1 which you can get it from alpha channel.
If you don't to be an alpha tester, Just grab the test build from our website (https://sites.google.com/site/mxvpen/translation/test-build) & install it manually. Your feedbacks will be highly appreciable.

Thirumalai.K said:
Hi,
We have improved H/W+ on 1.9.1 which you can get it from alpha channel.
If you don't to be an alpha tester, Just grab the test build from our website (https://sites.google.com/site/mxvpen/translation/test-build) & install it manually. Your feedbacks will be highly appreciable.
Click to expand...
Click to collapse
I already tried 1.9.1 but problem is still there.

lieuliau said:
I already tried 1.9.1 but problem is still there.
Click to expand...
Click to collapse
Kindly check your PM & Report back here after testing the build.

HW does not read embedded subtitles.

Hello guys,
Current files used: HEVC around 2000/2500kbps + aac 128/64kbps
I'm having some issues with the HW+ mode, constant micro stutters.
With HW only, video plays perfectly fine, but it does not read the subtitles embedded with the file (MKV).
I've tried with a Galaxy S7 Edge, XPeria z5 and a Android TV box based on Amlogic S905W.
On all of them the symptoms are the same (Micro stutters using HW+ and no subtitles using HW).
PS: If I start the movie using HW+ and then change it to HW, the subtitle is present.
Thanks.

ChristianLetti said:
Hello guys,
Current files used: HEVC around 2000/2500kbps + aac 128/64kbps
I'm having some issues with the HW+ mode, constant micro stutters.
With HW only, video plays perfectly fine, but it does not read the subtitles embedded with the file (MKV).
I've tried with a Galaxy S7 Edge, XPeria z5 and a Android TV box based on Amlogic S905W.
On all of them the symptoms are the same (Micro stutters using HW+ and no subtitles using HW).
PS: If I start the movie using HW+ and then change it to HW, the subtitle is present.
Thanks.
Click to expand...
Click to collapse
HI,
are you playing from a network location?
HW decoder basically usee mediaplayer API provided by the Android. If it doesn't detect the subtitles it may happen. When you use HW+ or SW decoder, FFmpeg is used. So, it can detect almost all formats. That's why you are getting subtitles when switching to HW from HW+.
Regarding HW+ micro stuttering,
Does it happen when you copy the file to the device storage?
Can you collect a bug report immediately after noticing the issue & share with us? We will check it out.
If it's possible, kindly share a sample file with us. We will check it out.

Thirumalai.K said:
^
Click to expand...
Click to collapse
are you playing from a network location?
Click to expand...
Click to collapse
Yes, network.
That's why you are getting subtitles when switching to HW from HW+.
Click to expand...
Click to collapse
I see... Subtitles are put from .srt files on these files.
Does it happen when you copy the file to the device storage?
Click to expand...
Click to collapse
Yes, just tried it. Still happens.
Can you collect a bug report immediately after noticing the issue & share with us? We will check it out.
If it's possible, kindly share a sample file with us. We will check it out.
Click to expand...
Click to collapse
Sure, here you go.
Report: https://www.dropbox.com/s/wfsf4zlhmi6l5in/report_2018-02-12_111202.zip?dl=0
File sample: https://www.dropbox.com/s/yuq1j3dkj5kd2oi/puss.mkv?dl=0

Just a quick update:
I tested on the S7 Edge after a reboot and it's working fine.
Also tested on another S905W based box (TX3 mini), and the HW+ micro stutters continue :/
The box tested before is a X96 mini (both of them are based on Amlogic's S905W processor/board).

ChristianLetti said:
Just a quick update:
I tested on the S7 Edge after a reboot and it's working fine.
Also tested on another S905W based box (TX3 mini), and the HW+ micro stutters continue :/
The box tested before is a X96 mini (both of them are based on Amlogic's S905W processor/board).
Click to expand...
Click to collapse
Hi,
We couldn't find anything abnormal on logs.
does HW decoder work fine on both of these TV boxes? The stuttering may happen when there is a rendering delay on the device side or when there is a delay in the decoding of the frame.

Thirumalai.K said:
Hi,
We couldn't find anything abnormal on logs.
does HW decoder work fine on both of these TV boxes? The stuttering may happen when there is a rendering delay on the device side or when there is a delay in the decoding of the frame.
Click to expand...
Click to collapse
Yes, using only HW (not HW+) it plays smoothly.

ChristianLetti said:
Yes, using only HW (not HW+) it plays smoothly.
Click to expand...
Click to collapse
This is my main concern, there should not be a difference right?

No hardware decoding on H96 Max

Hi.
Recently bought H96 Max TV-Box and installed MX Player Pro on it.
But player can't play HEVC H265 videos in HW mode.
When trying to switch to HW mode it says it is not supported.
HW+ option is greyed out(not available) at all.
Currently using SW method but video playback is very bad with this method and it is impossible to watch with this method.
TV-Box based on RK3399 processor that claims full H265 hardware decoding support and I know it does because built in players can handle this file without problem with smooth playback.
How can I get smooth hardware decoding in player at this device?

hi, I'm going to receive this TV Box as well,
have you solved this problem? I'm a bit afraid of that...

IevgenSobko said:
Hi.
Recently bought H96 Max TV-Box and installed MX Player Pro on it.
But player can't play HEVC H265 videos in HW mode.
When trying to switch to HW mode it says it is not supported.
HW+ option is greyed out(not available) at all.
Currently using SW method but video playback is very bad with this method and it is impossible to watch with this method.
TV-Box based on RK3399 processor that claims full H265 hardware decoding support and I know it does because built in players can handle this file without problem with smooth playback.
How can I get smooth hardware decoding in player at this device?
Click to expand...
Click to collapse
biobio76 said:
hi, I'm going to receive this TV Box as well,
have you solved this problem? I'm a bit afraid of that...
Click to expand...
Click to collapse
Kindly share the bug report collected from MX Player help menu.
until or unless you share the bug report collected from MX Player, it's very difficult to identify the actual issue.

Thirumalai.K said:
Kindly share the bug report collected from MX Player help menu.
until or unless you share the bug report collected from MX Player, it's very difficult to identify the actual issue.
Click to expand...
Click to collapse
See attached zip file

I've been trying to get Amazon Prime Video to run on mine but it crashes every time, Android 7.1..2

@Thirumalai.K any update on this?

IevgenSobko said:
@Thirumalai.K any update on this?
Click to expand...
Click to collapse
Hi,
Actually, the issue is that system decoders in your device do not report that they can support HEVC 10bit profiles. So, MX Player does not try the hardware accelerated playbacks as several devices are known to crash when force decoding 10bit HEVC & H.264.
Based on some feedbacks from the users like you, we have decided to make this logic as optional. From 1.9.19, even if the device doesn't explicitly report it's capabilities, MX Player will list the HEVC 10bit & H264 10bit on HW+ Video Codecs list on Settings > Decoder. It can be enabled with a warning. Once you enable the HEVC 10bit or H.264 10bit, it will be tried in both HW & HW+.
We have already started rolling out the new version in stages. If you haven't received yet, you can manually grab the apk from our wesite & try yourself. Kindly leave a feedback after testing the same in your device.

Thirumalai.K said:
Hi,
Actually, the issue is that system decoders in your device do not report that they can support HEVC 10bit profiles. So, MX Player does not try the hardware accelerated playbacks as several devices are known to crash when force decoding 10bit HEVC & H.264.
Based on some feedbacks from the users like you, we have decided to make this logic as optional. From 1.9.19, even if the device doesn't explicitly report it's capabilities, MX Player will list the HEVC 10bit & H264 10bit on HW+ Video Codecs list on Settings > Decoder. It can be enabled with a warning. Once you enable the HEVC 10bit or H.264 10bit, it will be tried in both HW & HW+.
We have already started rolling out the new version in stages. If you haven't received yet, you can manually grab the apk from our wesite & try yourself. Kindly leave a feedback after testing the same in your device.
Click to expand...
Click to collapse
Just tried 1.9.19 and it works Thanks for implementing this. Will wait it to appear in Google Play Store for Pro version that I have purchased.

IevgenSobko said:
Just tried 1.9.19 and it works Thanks for implementing this. Will wait it to appear in Google Play Store for Pro version that I have purchased.
Click to expand...
Click to collapse
As we are rolling out in a stages, it may take a while. If Google Play is not yet showing the update, youn download the same from our website (http://mx.j2inter.com)

Thirumalai.K said:
As we are rolling out in a stages, it may take a while. If Google Play is not yet showing the update, youn download the same from our website (http://mx.j2inter.com)
Click to expand...
Click to collapse
Many thanks. Somehow missed link to player web site in Google Application Store. Downloaded PRO beta from there. :good: