All purchases vanished - Samsung Gear S3

So, I bought my gear s3 from USA, was there for about 3 months. After coming back to my home country, all my purchases have vanished, My Apps doesn't show my purchased watches, no receipts available. I'm not sure what to do. Can someone help me out, please?

Same problem here

Related

Reactivaton Lock Bypass

has anyone figured out how to bypass the reactivation lock code yet? i purchased an open box gear s2 and there isnt another in stock.
If you purchased your open box S2 at Best Buy, the Samsung Reps in the store should know how to do this. I bought an open box S2 at BB and had a discussion with the Sammy Rep that was in the store. He said that after the first week of selling the S2 this problem was realized (people were locking and returning their Gears) and that Sammy had sent instructions to their reps on what to do.
Bladder61 said:
If you purchased your open box S2 at Best Buy, the Samsung Reps in the store should know how to do this. I bought an open box S2 at BB and had a discussion with the Sammy Rep that was in the store. He said that after the first week of selling the S2 this problem was realized (people were locking and returning their Gears) and that Sammy had sent instructions to their reps on what to do.
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I have been in contact with samsung support and they said that they can't do anything, that my support has to come from BB. The problem is that my 15 warranty days have already passed. Any suggestion?
BE77O said:
I have been in contact with samsung support and they said that they can't do anything, that my support has to come from BB. The problem is that my 15 warranty days have already passed. Any suggestion?
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Go to the BB and talk to the Samsung Reps (if your BB has a Samsung display area, my local BB has a large area full of Samsung displays and actual Samsung Reps that work in it). I wouldn't worry about the 15 days, just go to BB and see what they can do. Tell them it was a present and you just opened it. They really don't want you to go away mad. They want you to be a return customer especially if you are buying $300 items.
Good Luck
Gear s2 reactivation lock removal
Anyone know how to remove the reactivation lock in gear s2..................rm 720

Cannot get Verizon email notifications on my smart watch.

I have a Samsung Galaxy 4 smartphone. Got a Samsung Gear S2 smart watch for Christmas. I cannot get email notifications on my watch. My email provider is Verizon. I get my emails from their server using native email application on my phone. All other notifications work fine, including Gmail. All the settings are correct.
Called Samsung customer support. They said the watch was defective. Took it back to Best Buy and swapped it for a new one. Still not working. Went back to Best Buy and talked with a Samsung rep there. They had not clue what to do but did say it was a Verizon problem. Interestingly enough, they said they have never seen this problem before. but blamed it on Verizon.
Now, correct me if I'm wrong but I don't understand why this is a Verizon problem. My smart watch is not getting emails from Verizon's server. It is simply getting notifications from my phone about new emails.
Any thoughts out there?

Galaxy S7 Promotions

Hello,
Here are a few promos that i know of in regards to galaxy edge on Tmobile,
If they are universal to other carriers please post them on other forums as well.
Let me know if I missed any
Thank you,
CLICK HERE
......Buy a samsung s7 and add another line with another s7 (also s7 edge) "I hear" people are canceling one line and adding another to get this promo and it should work. I have called t-mobile 2 times and asked them if this was true. Both reps told me yes we are legally able to do that. the only drawback would be a change in phone number..... 770$
NOTE: you can most likely apply for 2 Gear VR headsets with 2 Years of Netflix.
CLICK HERE
....just sign up for samsung pay until 3/31/16 and make a purchase.... 30$
CLICK HERE
......after your s7 purchase keep the reciept and enter here the information for a free Gear VR Headset + 1 Year of Netflix.... 250$ estimate
NETFLIX:
OK so I originally pre-ordered only to be told that the Silver Edge was on endless back order and I might not receive it in time to redeem. So Friday I went to the store, cancelled the pre-order and bought one of the STACKS of silver Edges they had in stock. (Thanks for nothing T-Mobile pre-order supply chain).
Anyway, I went to the T-Mo site that same day per the flyer and registered for the Gear VR. The email I got back from Samsung says "Please allow approximately 4 - 6 weeks for review of your Offer Claim Submission"
However, T-Mobile sayst that A) It's 4-6 weeks for DELIVERY, not REVIEW, and B) that I should receive a netflix email after the confirmation email.
Does T-Mobile mean I have to wait 4-6 weeks for SAMSUNG to review my claim and THEN I'll get a Netflix email? OR should I have already gotten it? You only have until 4/30 to actually redeem the Netflix deal, so that could end up cutting it awfully close.
Do I need to call someone and complain? I find it hard to believe anyone at 611 will have clue #1 how to check the status of this since T-Mobile offloaded it to Samsung to handle.
Not feeling too positive about how any of this was handled so far.
They have completely outsourced the administration to Samsung for both the BOGO prepaid card and the VR and Netflix promos. I have talked at length with the outsourced call center that Samsung has used and they have no clue what is going on. Right now its just wait and see.
ipaq_101 said:
They have completely outsourced the administration to Samsung for both the BOGO prepaid card and the VR and Netflix promos. I have talked at length with the outsourced call center that Samsung has used and they have no clue what is going on. Right now its just wait and see.
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Right now, somewhere, some attorney is prepping a class action hoping it all goes to crap. LOL
With redemption date deadlines instead of order date deadlines there's lots of room for tom foolery and gaming it from T-Mo and Samsung's end. Not a good feeling.
You. Will be approved for the gear vr and Netflix deal at the same time. The Netflix code will be sent in separate email. It's on the Samsung gear vr offer page
https://promos.samsungpromotions.com/info/checkstatus
I submitted 2 claims on Monday March 14 and, today March 16, they are showing as "Fulfillment Pending" - I hope that means the claims have been approved and I should be getting the Netflix codes via email and the Gear VRs within 4-6 weeks. By the way, if you have multiple e devices, there is a button to "Add Device" so you only need to enter personal information once. Each device requires IMEI and WiFI MAC (the phone must be turned on to get the MAC).
Submitted two on 3/14, currently have this status
Submission Approved. Preparing for Shipment. Shipping Date estimate: 4/30/2016
I got my approval it says expected shipping date 4.30.16
Sent from my SM-G935T using XDA Free mobile app
I checked the status of my tmobile bogo rebate and it states received please allow 8 weeks to process, so all we can do is sit and wait
Sent from my s7 edge
Wonder why tmobile is taking so long to give out the rebate cards
Just redeemed my Netflix credit.
viking2.0 said:
Wonder why tmobile is taking so long to give out the rebate cards
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Cuz you can't shut off the extra line until you get the rebate. That's lots more $ for Tmo.
Are there any offers available to buyers now?
Sent from my LG-D851 using XDA Free mobile app
Timeline & Status of T-Mobile S7 VR and BOGO Offers
I ordered two S7's on 3-12-16 from T-Mobile's website, one for a new line addition, the other as an upgrade....handsets received and used for first time on 3-15-16. Offers submitted same day.
T-Mobile S7 BOGO Rebate Card Offer
Offer Submitted: 3-15-16
Current BOGO Status: "Received 3-15-16" (See attached pic from today)
Samsung VR Offer (x2)
Offer Submitted: 3-15-16
Offer Approval Emails (x2) Received: 3-28-16 (Included NetFlix Codes)
Current VR Status: "...approved...currently in route" (See attached pic from today)
No tracking/shipment info yet...(Approval email stated estimated shipping date of 5-8-16)
Now, as I recall the last time I did a pre-paid rebate card offer from T-Mobile (for ETF reimbursement on five lines ported in ) it did take 4-6 weeks for the change from "Received" to "Approved", but then the cards were received in the mail in less than a week from the "Approved" status change...it seemed like they mailed them out the same day that the status change to "Approved". So, I imagine that will likely be the case here with the BOGO cards as well.
Cheers,
VegasRooted
I got a notice that I had qualified for the $30 Samsung Pay promo. I did not select a gift card right away, and now it seems to have disappeared.

Gear VR UK

Looks like the Gear VR is being packaged with the S8/+ and with the controller in the US and Canada but as usual no whiff of the same offer here in the UK!
I can't however even see it as available in the accessories section of the UK website. Is this due to be launched later over here?
UPDATE just had a chat with the help desk at samsung (for what its worth) and there is no news for UK customers as yet and the previous VR devices won't work with the S8's
bonerp said:
UPDATE just had a chat with the help desk at samsung (for what its worth) and there is no news for UK customers as yet and the previous VR devices won't work with the S8's
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That's a bit rubbish. I've preordered directly from Samsung as I did with my note 7. I still have the gear vr from that but will be annoyed if it won't work. I've seen that in the US they can pay $99 for a 256gb SD card too!
I noticed other countries giving freebies with the phone and yet Samsung UK again screw us. Carphone warehouse has the Samsung speaker giveaway. I tweeted them about the freebies other countries get....yet to reply back still.
Samsung Uk just don't give a crap about its customer loyalty after all the returning my Dubai Note 7 mess that took 2 months for them even to acknowledge they have to take back the non Uk version.
I swear we pay higher price and get lesser than abroad! I really hope they offer something in the coming weeks for the pre-orders but I doubt it. Get on social media and complain. More of us more they have to respond.
kidd78 said:
I noticed other countries giving freebies with the phone and yet Samsung UK again screw us. Carphone warehouse has the Samsung speaker giveaway. I tweeted them about the freebies other countries get....yet to reply back still.
Samsung Uk just don't give a crap about its customer loyalty after all the returning my Dubai Note 7 mess that took 2 months for them even to acknowledge they have to take back the non Uk version.
I swear we pay higher price and get lesser than abroad! I really hope they offer something in the coming weeks for the pre-orders but I doubt it. Get on social media and complain. More of us more they have to respond.
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totally agree,, last year they offered vr and this year f... all time for facebook and twitter fight
I just got a reply on FB and they say Samsung Uk pre-orders get to us 8 days earlier :laugh: I replied back so does Voda and Three. They said they can't comment on other countries sales! ARE YOU KIDDING ME your the same company selling the same product

No Z Fold 2 In-Store at TMobile On Launch

So I've got super frustrating and disappointing news that I'm curious if I'm bearing alone at this point or not....
TMobile doesn't have the device in stock in store ON LAUNCH DAY at any locations in my area. I'm in Dallas and not in a rural area by any means. Not a single location has stock, and I worked with an associate at my local TMobile store this morning to call around and some weren't even briefed on the device or knew about it. Let alone knowing that today was the global launch day and that they should have gotten shipments in this week. There weren't even any shipments on log for delivery at my store.
I called a TMobile rep assuming they would have more information, and it was a complete dud. Same situation with basically every store. I realize it's a specialty device and I had assumed there would be a limited release, but to not offer it anywhere in a major metropolitan area on launch day? Absurd.
I'm using my device trade-in in order to upgrade, so I'm unfortunately stuck having to go through TMobile and can't purchase it anywhere else. My question is if this is the same case for anyone anywhere else in the country with TMobile? Or is it somehow just Texas or my region? I'm lost for words and had to put a pre-order on a device that's already out....
Not sure what is going on but was surprised that Tmobile waited until yesterday to even announce pricing on Twitter.
Sent from my SM-F916U using Tapatalk
You're not alone. Shortages are world wide. My carrier (EE) the biggest network in the UK with an exclusive partnership with Samsung don't have any stock to send out let alone in store. S.Korea is going to have to wait for their launch day (imagine that on home turf).
Samsung completely underestimated demand.
Hang in there mate, I am trying to do the same.
.
Yeah, they've officially admitted to shortages "in some markets" although that may not be what's happening here; this is a dog for carriers as they'll move few of them and they take up valuable shelf and floor space that could be used for something that sells in numbers. The hardware is profitable but a sideline for them, it's about getting people into the recurring payment scheme and a cheaper phone that moves serves them better than something like this in that respect.

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