Database Info

Help! Bezel Rotation Broken?

I purchased my Gear S2 on release day last month, and so far all has been good up until yesterday.
I was turning the bezel to check my notifications, and noticed it started to get really stiff. To the point where it was nearly impossible to turn it. I turned it a bit harder and it started turning again, still controlling the device, but there was no longer any "clicks" that the bezel usually makes when scrolling through things and it was still really stiff and hard to turn. No matter which way I turned it. It also started producing bits and pieces of some sort of rubber from underneath the bezel that I could somewhat pull off. You can feel the stainless steel grinding when you rotate it now, which is really concerning me. I'm thinking whatever mechanism helps the bezel rotate underneath somehow broke and I'm not sure what to do at this point. The device is still fully functional, but the bezel is nearly unusable, and that's kind of the reason I bought the Gear S2.
Any suggestions? I bought it from Best Buy off-contract on October 2nd.

Any ideas?

rogvid700 said:
Any ideas?
Click to expand...
Click to collapse
Send it back and claim warranty?

Call samsung support

Just to anyone who might come across this thread with the same problem, I took the device to the Best Buy that I purchased it from and they were able to exchange it because it was still under warranty

ocjelf said:
Call samsung support
Click to expand...
Click to collapse
I called Samsung with a similar issue. My bezel hasn't gotten stiff yet but the indicator "white dot" that goes around the watch face while turning the bezel sometimes goes the wrong way while scrolling through apps or reading email . This is only my 5th day with the watch. I love it BUT...I'm afraid this will get worse the longer I have it. I bought the watch from AT&T full retail. AT&T does not want to swap it and Samsung wants me to send it in for repair. I'm still within the 14 day return window at AT&T so I may just do that. Even though it will cost me $35 to do that :/

You will need to exchange it. I think what may have happened is that sand or grit has gotten under the bezel. This can happen even with a Swiss watch. The fact that it is hard to turn is usually an indication of this happening.

This has happened to mine after only 1 week. And I'm very gentle with it. The bezel is impossible to turn. I got the 3G version.

Fixed
When my Gear S2 started to feel resistive I used less than a drop of Super Lube around the rotating ring and worked it in a little. Better than new now. Rotates smooth with that sweet notch feel. I'm never without a pen super lube precision oiler in my pocket while at work. Part Number 51010. Amazon.

Disparky said:
When my Gear S2 started to feel resistive I used less than a drop of Super Lube around the rotating ring and worked it in a little. Better than new now. Rotates smooth with that sweet notch feel. I'm never without a pen super lube precision oiler in my pocket while at work. Part Number 51010. Amazon.
Click to expand...
Click to collapse
I wouldn't use an oil based lubricant on the bezel of the Gear S2. As was discussed in another thread, the Gear S2 is IP68 water resistant, which means it probably has a rubber seal underneath the bezel. Oil based lubricants may damage rubber seals and gaskets, so it is probably better to just rinse the watch with warm water. Since the Gear S2 is IP68 water resistant, holding it under the faucet and turning the bezel won't harm it. When my bezel gets sticky, I usually just take the band off and hold it under the kitchen faucet while turning the bezel.

The bezel has completely come off my s2 at some point and is lost. I've written to Samsung support and they wrote back with 3 suppliers ..... Useless information as they don't do any spares for the s2 ...... So I'm in limbo . In my opinion Samsung after care is rubbish

andycapp1606 said:
The bezel has completely come off my s2 at some point and is lost. I've written to Samsung support and they wrote back with 3 suppliers ..... Useless information as they don't do any spares for the s2 ...... So I'm in limbo . In my opinion Samsung after care is rubbish
Click to expand...
Click to collapse
What suppliers did they provide you with? I have the same issue

Put gun oil in the cracks and turn it not alot should be fine
rogvid700 said:
I purchased my Gear S2 on release day last month, and so far all has been good up until yesterday.
I was turning the bezel to check my notifications, and noticed it started to get really stiff. To the point where it was nearly impossible to turn it. I turned it a bit harder and it started turning again, still controlling the device, but there was no longer any "clicks" that the bezel usually makes when scrolling through things and it was still really stiff and hard to turn. No matter which way I turned it. It also started producing bits and pieces of some sort of rubber from underneath the bezel that I could somewhat pull off. You can feel the stainless steel grinding when you rotate it now, which is really concerning me. I'm thinking whatever mechanism helps the bezel rotate underneath somehow broke and I'm not sure what to do at this point. The device is still fully functional, but the bezel is nearly unusable, and that's kind of the reason I bought the Gear S2.
Any suggestions? I bought it from Best Buy off-contract on October 2nd.
Click to expand...
Click to collapse
gun oil fixed the issue every time it gets hard put a lil in the cracks n turn it

just rinse the watch in water it will clear the dust and dirt under the bezel and it will go back to working fine

The same exact issue has happened to my galaxy watch. That is how I found this thread and im sure others will be searching too so im replying even though its old. The bezel would stick and I would force it to turn and it would be fine and then small black chunks of some type of plastic began appearing from underneath it so I spent some time turning it over and over again and then removing these chunks and it has worked just fine since it stopped producing the black chunks of whatever. It seems like some type of plastic. I was thinking the backing from an adhesive tape but at the same time hoping it was not part of a gasket to keep water out. I wear the galaxy watch in the shower and so far it has been fine. This is my first switch from apple to Samsung and have gone through 3 first gen apple watches because the screen randomly falls off. I was not expecting to have issues with a near $400 Samsung watch. as long as its still waterproof then there really is not an issue but I would like to know what is coming out of my watch and why...It doesn't seem like a major issue so far though.

dnmeboy said:
The same exact issue has happened to my galaxy watch. That is how I found this thread and im sure others will be searching too so im replying even though its old. The bezel would stick and I would force it to turn and it would be fine and then small black chunks of some type of plastic began appearing from underneath it so I spent some time turning it over and over again and then removing these chunks and it has worked just fine since it stopped producing the black chunks of whatever. It seems like some type of plastic. I was thinking the backing from an adhesive tape but at the same time hoping it was not part of a gasket to keep water out. I wear the galaxy watch in the shower and so far it has been fine. This is my first switch from apple to Samsung and have gone through 3 first gen apple watches because the screen randomly falls off. I was not expecting to have issues with a near $400 Samsung watch. as long as its still waterproof then there really is not an issue but I would like to know what is coming out of my watch and why...It doesn't seem like a major issue so far though.
Click to expand...
Click to collapse
From my understanding the bezels operate by ceramic ball bearings what ever color. Which also means there has to be some kind of springs inside as well to Hold appropriate pressure on the ball bearing to give the rolling clicks. I am a mechanic so dirt grease and grime are everyday things for my watch and up til recently I rinse mine randomly to get the gunk out

*removed*

Odd horizontal scratches at the bottom of the back glass

I noticed just recently what look like horizontal scratches at the bottom of the back glass. I can't feel the scratches and they actually appear to be on the inside. It's like something had scratched the paint from within the inside. I always keep my S8+ in the Spigen case apart from taking it out of the case to use it in the Gear VR. The case completely hides these scratches and I only noticed it when taking it off the Gear VR. Has anyone else had this happen to them? I just can't figure out what could have caused these and hope that the water resistance is not compromised in some way as a result of this.

Maybe the Gear VR caused it while taking in and out?

anewday said:
Maybe the Gear VR caused it while taking in and out?
Click to expand...
Click to collapse
That's my only guess so far although I didn't think there was that much force getting applied. The only other thing I can think of is that I was sitting in a theater recently and the phone was in my pocket pressed against the cup holder.

Nokia 5 flip case that works with hall sensor

The other thread seems be more about non-flip cases.
Has anybody succeeded in finding a flip case that uses the hall sensor. I am talking about cases that typically have a small round magnet somewhere that activate the hall sensor. This turns on and turns off the display automatically (on flip open/close).
I bought one off amazon: https://www.amazon.in/gp/product/B074M9RHZV/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
The case is OK. But, it does not trigger the hall sensor.
I tried taking a small magnet near the phone, around the bezel. No reaction from the phone. How is the hall sensor on this phone supposed to work ? Asus phones dont need any special activation for this. Samsung needed their special cover that has a chip (galaxy S5). Is something else needed to turn on the hall sensor ?

I emailed HMD global support and got the following link: https://www.nokia.com/en_in/phones/nokia-slim-flip-cover?selectedDevice=
A flip case is listed here for Nokia 5. Has anyone tried it/has any experience with this ?
Thanks.

Answering my own question. I could not find out an accessory that supports the hall sensor. But, did manage to find out where the hall sensor is!
The hall sensor is somewhere near the middle of the screen. On your lock screen, it is around the place that displaces the day of the week (Monday, etc). Strange place to have a hall sensor. But it works! Just try taking a magnet near this spot.
I guess, now I have to find a flat sticky magnet to stick on my flip cover

So, did you found some nice magnet? I have original Nokia slim flip case which doesnt have the magnet, i tried what you said and it works with normal magnet, but it it is too thick. It doesnt work with fridger stickers.
I also have slim neomdyum magnet, but i am affraid to try it.

AIPHEE said:
So, did you found some nice magnet? I have original Nokia slim flip case which doesnt have the magnet, i tried what you said and it works with normal magnet, but it it is too thick. It doesnt work with fridger stickers.
I also have slim neomdyum magnet, but i am affraid to try it.
Click to expand...
Click to collapse
I think the neomdymium magnet should be OK. I know that my previous asus's filp cover had a small (1/2 to 3/4 cm dia) neomdymium magnet. I would be more worried about the magnet hitting the screen when you close (not the power of the magnet itself). I also checked that a simple stick-on magnetic strip does _not_ work.

I made it work nicely! found a great thin magnet in notebook HDD, which o broke in half (about .2cm long and wide now) and then inserted it with ducktape in top of card pocket. Working flawlessly!
Edit: Just compass seems messed when magnet is near.

Ah, I was expecting it to be near the edge somewhere. I'll give this a go as I have a cheap flip case on mine. Does the magnet need to be quite strong? I have some sticky sheet magnets, so I'll maybe try one of them and see what happens.

Magnetic Tape - rather those which can be used to hang metallic tools on a wall than audiotape!! - works also perfectly: no worries about scratching the screen. Can easily be cut to proper size and maybe inserted seamlessly into any flip cover. Search for "magnetic tape roll"

Gear S3 bezel question(s)

Like many owners, I own a Gear S3 with a (mildly) loose bezel. I returned a Best Buy Bluetooth version Classic for a Verizon LTE Classic, both purchased late September 2017, both with loose bezels (so there is no 2nd batch which "fixed" this "issue"). Some display models seem loose, others firm and tight.
My questions are: 1.) How is this bezel going to hold up over time? If it seems loose now, it seems as if it will only get worse and eventually pop off. Is it designed to be this loose? 2.) Inside the bezel is a (very) thin plastic ring (gasket). Does this gasket serve the purpose of dust/water resistance, or is this gasket what is keeping the bezel attached to the front case? Either way, it doesn't seem like it would be great at either. If it's the sole reason the bezel clicks on, it seems like it would wear out quickly...it could also explain why most of the bezels are wobbly.
Thank you, in advance, for your responses!

A raw quick fix for loose bezels

Hi there
I've switched between smartwatches over the last 2 years and have had 3 gear s3 watches. The first two of them had pretty solid bezels, nice clicks, no wobbles or noises when tapped, I have just bought a new gear s3 and unfortunately the bezel is what I would call a little loose compared to the first two
I was going to take it back but the bezel is simply a metal bezel that sits on 4 ball bearings and a spring and it just pops off, you can actually replace the whole bezel for about 20 pounds these days
Knowing how the bezel works, reading information about other watches with bezels etc, I decided to try a bit of a hack fix before taking it back or replacing it myself
You might laugh but I looped a bit of dental floss under the bezel two times, you can't see the floss at all, you can get it in there very tight and it won't show at all. What it will do is stop your bezel from being loose, making a tapping noise and tightening up the bezel when you turn it
They use this fix on high end diving watches on some forums I read, it's also worked a treat on my gear s3, if your bezel is loose it's worth a shot
I used thin dental floss, I slid it under the bezel, then pulled it tight and looped it round the bezel, making sure it was pulled tight right into the bezel so it couldn't be seen, I kept testing the bezel to make sure it hadn't got to tight to turn as you can still remove it until you have cut the floss and tucked in the cut end with another piece of floss. Once you have fitted the floss simply cut the end and use another piece of floss to tuck in the loose end.
Mines been good for a couple of weeks but obviously the bezel is used a lot on the gear s3 so how long it lasts is something that I can't guarantee
I know that the quick fix won't be for everyone but if the bezel drives you crazy, you don't want to take the watch apart etc then this could be a handy little solution
Have a great day