Database Info

TIP: Review your wireless bill

I'm not sure if this has been discussed (if it has and it's been buried, it's probably about time we discuss this again).
I'm looking around the AT&T bloatware (which I'm hoping to remove soon) and touched the Where (W) app. The Terms of Service (TOS) pops up. Some of us will just touch OK right away. Some of us will read. On my first Cap, I just touched OK and quickly saw what Where was about. Didn't like it. Never used it again. I returned my device due to GPS and Power issues and got my replacement Cap. I launched Where again while playing around and this time I read the TOS. In red, it says that if I continue to use this service and if I don't cancel within 7 days, I will be charged $2.99 per month. It also gives me a website to review all of my mobile app subscriptions. I checked out the site and found 3 subscriptions of $2.99, $2.99 and $4.99 per month that I have been paying. I don't remember at all how they got there. They were services I have never even heard of which I don't use.
Review your bill! On AT&T online billing, click "View Full Bill". Scroll to the bottom of the page under "Mobile Purchases & Downloads". See if you've been subscribed to something you didn't even know about.
Addendum: Call or Chat with an agent and have them install their Free "Subscription Block" to your account. It prevents any fee-based monthly services from automatically activating without your knowledge. You will be given a code when AT&T puts this block in effect. When you decide to download an App that requires a purchase or sign up with a fee-based service, you can then use that code to make the purchase.

My bill day is 8/21 and here it is 5 days later... i still can't view the actual charges online. wish i could

I think it's to be expected by now to be charged a monthly fee if you plan on using any of AT&T's bloatware. Personally, I refuse to even open any of their programs for fear of having random charges on my bill. Just avoid them until you get them uninstalled.
From a business perspective it makes absolute sense why they do this. The general population has no idea of the free alternatives. These same people won't notice or care to check out their monthly bill's when an extra 2.99 is tacked on every month. I bet AT&T makes a killing off this stuff.

I agree, when I sold phones they offered a ton of free stuff, as in free for one month and then you started getting charged a couple bucks.
I was nice enough to tell the people to call and cancel the services if they didn't want them but most reps didn't even mention it.

RexEscape said:
Review your bill! On AT&T online billing, click "View Full Bill". Scroll to the bottom of the page under "Mobile Purchases & Downloads". See if you've been subscribed to something you didn't even know about.
[/COLOR]
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Couldn't find what you're pointing to here. The Mobile Purchases and Downloads part.

You're probably fine then. I guess if you haven't (knowingly or unknowingly) made an online purchase or download, then maybe it doesn't show up. You're probably ok.

Yeah that's what I'm thinking. I did click on the Where app once though, so I was curious. Hopefully nothing went through. That last part about the confirmation code to prevent auto subs though is a good idea.

locsplitter said:
Yeah that's what I'm thinking. I did click on the Where app once though, so I was curious. Hopefully nothing went through. That last part about the confirmation code to prevent auto subs though is a good idea.
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When did you launch the Where app? It probably won't show until a few days later. If you have successfully launched it it's guaranteed that you will be charged $2.99 per month if you don't have the purchase block feature and if you haven't canceled within the 7 days grace period. Just look out for it in a few days.

This was a couple weeks ago. I think it was even before I got my monthly bill. Hopefully I'm set and don't have to worry about it.
Also, I tried the last part in your original post about talking to a live rep and having someone put that auto-subscription block on the account.. the rep never even heard of it and directed me to call customer service instead.
Hmm

I stupidly clicked on Where. Now how do I cancel it?

Thanks for the heads up. I found 2 charges on my bill for them called att up and had them cancel it as I couldn't find where on my account I could cancel them. I also added the block to my line as I already had it on my daughters line.
Funny thing is that I work for verizonwireless and know all about this and see it every day but I fell victim to it. They credited me back for the charges which I wasn't expecting at all.

Glad I can help.
gunnyman said:
I stupidly clicked on Where. Now how do I cancel it?
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Call your agent and ask about the Mobile Purchases and Downloads. They should know about this. Not all agents know, as we have read so far. But mine was able to refund and put a block. I had I'm a happy camper!

[Q] Where can I complaint against the Google Play Support Team?

Hi All
I've got a quite ridiculous situation here from Google Play Support Team.
I reset my Lenovo A1 and found that I'm not able to update Soundhound which I bought at a discount price (0.1USD) from US store, instead I was asked to purchase it again, and when I clicked the purchase button, it fails.
I sent an email to the support team to resolve the issue and got an reply that they would issue me a refund 0.1 USD, and if I want to buy the app again, I need to pay the current price instead of 0.1 USD.
Before I got back to them, I got another email said I requested an refund and granted, I'm quite p*** off by the email, so I reply the email and said it's not an acceptable solution.
Now 2 days passed, and I still not receive any response from Google, just like the whole support team ran and hide.
I'm just wondering that where can I complaint against the Google Play Support Team?
Thank you in advance.
Regards

You live in?
Maybe you can try a independent consumer association?
Or wait a few days, some transactions take some time.

You got served buddy. Take it or leave it.
Imetumwa kutoka U8150 kutumia XDA

nathan-96 said:
You live in?
Maybe you can try a independent consumer association?
Or wait a few days, some transactions take some time.
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The issue is 3 USD is a small amount in any country
Really annoying.

Your f*ck**. Just by it again, or find another way...
Samsung Galaxy Gio
CM 7.2 20120325 (thanks 2 phiezx)
XDA Premium
Dont say 'thanks', just press the button

Call Google toll free, I'm sure they can forward you to the people incharge
Sent from my HTC_A510c using XDA

get what y64 *ay f6r. wasted t6 04ch t50e a3ready get 6ver 5t

...

I can't find a number on the google page.

Of course you didn't. That's the idea.
Imetumwa kutoka U8150 kutumia XDA

bacondaddy said:
get what y64 *ay f6r. wasted t6 04ch t50e a3ready get 6ver 5t
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Please post in understandable English from now on. Thank you.

it seems they have the we call you system going on. i found this page on the google play support page.
http://support.google.com/googleplay/bin/request.py?hl=en&policy=apps&contact_type=contact_policy
fill it out and they call you back. in theory...
gl

droople said:
Hi All
I've got a quite ridiculous situation here from Google Play Support Team.
I reset my Lenovo A1 and found that I'm not able to update Soundhound which I bought at a discount price (0.1USD) from US store, instead I was asked to purchase it again, and when I clicked the purchase button, it fails.
I sent an email to the support team to resolve the issue and got an reply that they would issue me a refund 0.1 USD, and if I want to buy the app again, I need to pay the current price instead of 0.1 USD.
Before I got back to them, I got another email said I requested an refund and granted, I'm quite p*** off by the email, so I reply the email and said it's not an acceptable solution.
Now 2 days passed, and I still not receive any response from Google, just like the whole support team ran and hide.
I'm just wondering that where can I complaint against the Google Play Support Team?
Thank you in advance.
Regards
Click to expand...
Click to collapse
Don't feel bad the Google Play Store is a fooking joke. Of course the Nexus 4 launch was the worse but somewhat excusable. No one expected the flurry of buyers that phone created. Then came the release of the Nexus 4 Wireless charger. I ordered a wireless charger on March 13th. Today is April 7th. After 4-5 emails from me asking about tracking and just why they haven't sent me a wireless charger yet. Their responses and lack of information is ludicrous. I finally told them yesterday to just give my money back, release the payment and put it back onto my credit card. I was then informed that it would take 15 days for me to get a refund. I could understand that if I was sending something back. But I never received anything in the first place. Why can't they just put the money back on my card. I'm so god damn frustrated at Google Play support. Oh well I just thought I would throw in my experience with those bastards since there is no where else to complain. I wanted some sort of supervisor or something to contact me. Yet they can't even do that. JOKE

It doesn't matter if it is .5 cents or 5.000...
People should be honest, and deliver what they promise, the way they promisse it.
This is how I think.
Next time buy something of 3k from them, and do a chargeback once you get it
No, don't do it...

LG G3 Free Battery and Charging Cradle Promo

Did anyone see this? LG is offering a free battery and charging cradle but Im guessing we wont be eligible.
http://www.lgg3promo.smsrebates.com/LGG3Promo/Default.aspx

Kmac_thp said:
Did anyone see this? LG is offering a free battery and charging cradle but Im guessing we wont be eligible.
http://www.lgg3promo.smsrebates.com/LGG3Promo/Default.aspx
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Yeah, it got a bit of press on the blogs. Unfortunately, the rules are very clear that you had to purchase the phone within the promo period, not before.

Missed this by like two weeks. Kind of annoyed about it.

kinjo1023 said:
Missed this by like two weeks. Kind of annoyed about it.
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Missed by a month
Sent from my LG G3

missed it by a day...

Well thanks, you helped me! I didn't know until I saw this, and I bought one today, so cheers:highfive:

just throwing it out there. i got my g3 on 8/26 and LG extended the offer to me. just state that you feel it to be unfair to not extend this offer to an LG supporter that decided to adopt the product earlier than the offer start date.
mine's already in the mail :good:

nhugh406 said:
just throwing it out there. i got my g3 on 8/26 and LG extended the offer to me. just state that you feel it to be unfair to not extend this offer to an LG supporter that decided to adopt the product earlier than the offer start date.
mine's already in the mail :good:
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I bought mine on launch day and did the same thing, got on LG's site and did the chat and told them it sucked I supported LG from day one and wasn't eligible for the promotion. Rep asked for my address and wouldn't say why. Just gave me a and she said nothing else about it. Asked if there was anything else I needed help with and we ended the chat

nhugh406 said:
just throwing it out there. i got my g3 on 8/26 and LG extended the offer to me. just state that you feel it to be unfair to not extend this offer to an LG supporter that decided to adopt the product earlier than the offer start date.
mine's already in the mail :good:
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Did you have to register through the promo?live chat won't hook me up....

Went through live chat...she asked for my email and I received a Congratulations, you are eligible. They send you a spreadsheet to fill out and asked to send in iemi and proof of purchase, with filled out spreadsheet.

I also live chatted and go the hookup. How did you send in your proof of purchase? I just took a picture of the box and attached it to the email along with the spread sheet

Yeah, took picture of the box and a pic of the AT&T receipt and sent it with spreadsheet.

Pretty awesome some of you are getting it. I might do the live chat thing too and see if its my birfday.

That's good info. I was thinking that they might do something for loyal supporters. Looks like I'll chatting with lg later on today!
No matter what, I can never stay away from android for long.

When you talk to them, really lay it on thick, i went the rout of saying I was a longtime samsung user and decided to switch to their product and i was very satisfied that I did. I also threw in "I'd really like to be a long time loyal LG user so i really hope I can get in on this promotion" I've had plenty of practice having to try and get my way with words (lookin at you AT&T)

I just spoke to a customer service rep who took all of my name, address and IEMI. She processed a request to the "Promo Department" due to them being closed on the weekend.
She told me to expect an email or call from them during normal working hours and to make sure I have my receipt with me in case they call. We'll see.

done12many2 said:
I just spoke to a customer service rep who took all of my name, address and IEMI. She processed a request to the "Promo Department" due to them being closed on the weekend.
She told me to expect an email or call from them during normal working hours and to make sure I have my receipt with me in case they call. We'll see.
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Well that was quick. I already received a response saying I was approved for the promo. As previously stated in other posts, they asked that I complete a spreadsheet and send a picture of the packaging label along with proof of purchase. The problem is they didn't attach the spreadsheet.
If anyone has the spreadsheet and can help, I'd appreciate it.

Send me a pm of your email address and I'll send it to you, for some reason i can't upload it as a reply
Sent from my LG-D850 using XDA Free mobile app
---------- Post added at 07:37 PM ---------- Previous post was at 07:33 PM ----------
done12many2 said:
Well that was quick. I already received a response saying I was approved for the promo. As previously stated in other posts, they asked that I complete a spreadsheet and send a picture of the packaging label along with proof of purchase. The problem is they didn't attach the spreadsheet.
If anyone has the spreadsheet and can help, I'd appreciate it.
Click to expand...
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Message me your email
Sent from my LG-D850 using XDA Free mobile app

Surprised that the att sales rep didn't mention this.

Does this promo work if I bought through AT&T next today? Or do you have to pay phone off or buy outright?
Sent from my LG-D800 using XDA Premium 4 mobile app

What an experience! :(

Well what can I say, a complete farce from start to finish.
From pre ordering to the numerous phone calls and emails to cancel my order and then to try and return my phone for a full refund.
In the end I had to get the police, Santander bank and trading standards involved to get my money back.
I had to wait 3 weeks for my order to ship to me in which time they wouldn't cancel my order even though the phone wasn't built or shipped.
They then said they would send out a pre paid label for me to return the phone, 6 times I had to request this and they never sent the labels while the 14 day returns time scale ran out due to this! I rang DHL and they told me no request was ever made for a returns label!
This left me with no option but to contact the police ,my bank and trading standards, all of whom were brilliant and helped me out :good:, my bank did a charge bank and refunded me my money back. All emails that I sent and received was shown to the above and once Motorola found out I had contacted the above they refused to respond to me anymore
I now have a brand new and sealed moto x style sat on my shelf , I have my money back and I have done all I can to return the phone, I don't know what to do with the phone now?
This was my 1st experience with Motorola, I have read similar experiences , and no doubt that there are lots of happy customers. How can they treat customers like this.
Motorolas loss was Nexus 6p gain

Interesting, I got my return label in about an hour because I requested it online. No phone call was needed. I didn't send my phone back but I could. From what I have read that is the way to do this, go online, submit a return within a few hours you will have an email with the label, end of the issue. I think you will eventually have to send it back or more legal issues may occur.
Seems to me that the phone support is poor so just don't go through them

I wasn't aware you could request online, but I had numerous emails and phone calls asking for a returns label that should have been noted.
Yes i have the kept the phone in safe keeping until they ask for it back!

Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk

ant78 said:
I wasn't aware you could request online, but I had numerous emails and phone calls asking for a returns label that should have been noted.
Yes i have the kept the phone in safe keeping until they ask for it back!
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joshw0000 said:
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
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I've heard of others who had this issue, but just go online and you'll have your label before lunch. Omit the problem (phone support) and you wont have any issues.

joshw0000 said:
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
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Yes that was the first thing I checked, the police and my bank also asked the same question! Like I said DHL confirmed that no return was ever requested from Motorola

joshw0000 said:
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
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joshuadjohnson22 said:
I've heard of others who had this issue, but just go online and you'll have your label before lunch. Omit the problem (phone support) and you wont have any issues.
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To be honest I really can't be bothered anymore as Motorola have messed me around for a good month, now they can do the chasing !

ant78 said:
To be honest I really can't be bothered anymore as Motorola have messed me around for a good month, now they can do the chasing !
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well good luck and enjoy the nexus

joshuadjohnson22 said:
well good luck and enjoy the nexus
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Thanks, although I was really looking forward to the style, I'm still tempted to open up the box and have a little play but perhaps I'm better leaving it sealed?

ant78 said:
Thanks, although I was really looking forward to the style, I'm still tempted to open up the box and have a little play but perhaps I'm better leaving it sealed?
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doesn't matter at this point. Within the 14 days you can use the device as a daily driver so to them it doesn't matter. If I were you I would play with it. Just don't break it lol

Man, I feel for ya. I hate seeing stories like this. A horrible customer service experience can completely ruin what would otherwise be a nice device experience. Glad you got your money back in any case.
Have you considered giving the device another shot since you now have it? You'd have to send the money back again, but you wouldn't have to wait on shipping.
What made you not want the phone in the first place? Delays in shipping?

ant78 said:
Thanks, although I was really looking forward to the style, I'm still tempted to open up the box and have a little play but perhaps I'm better leaving it sealed?
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If it were me, I'd leave it sealed for 90 days at least. If at that point there is no dispute to the charge back from the bank, no contact from Motorola, etc, you should be safe to say you have a free phone. Keep in mind, just because you got your money back doesn't mean Motorola isn't disputing it on their end. And the bank could at any moment take that money back. If it comes to that, you could need to provide a sealed box device. If you can't, you could be out of luck.
Right now you have a free phone. If you sit on it for a few months, and nothing more comes of it, you still have a free phone.
Sent from my XT1575 using Tapatalk

You know, reading this post just made me decide to go ahead and unlock my device (that I've had for a week) for rooting/moding. I was on the fence because if I unlocked it I would have lost my warranty. But knowing I will never have to deal with Moto Customer Service is a good thing. I won't wanna lose my phone for weeks if something goes wrong anyway, so I'll be better with my local repair shop.
My previous phone, Galaxy S4, developed the dreaded swollen battery. And they wanted me to send it back for a replacement, instead of just sending me a battery. So that makes me not want to deal with customer service at all.
Sorry to hear about your experience. though.

jonathanbailie said:
Man, I feel for ya. I hate seeing stories like this. A horrible customer service experience can completely ruin what would otherwise be a nice device experience. Glad you got your money back in any case.
Have you considered giving the device another shot since you now have it? You'd have to send the money back again, but you wouldn't have to wait on shipping.
What made you not want the phone in the first place? Delays in shipping?
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Thanks, it has been a rough ride!
I only cancelled when i saw the nexus 6P

joshw0000 said:
If it were me, I'd leave it sealed for 90 days at least. If at that point there is no dispute to the charge back from the bank, no contact from Motorola, etc, you should be safe to say you have a free phone. Keep in mind, just because you got your money back doesn't mean Motorola isn't disputing it on their end. And the bank could at any moment take that money back. If it comes to that, you could need to provide a sealed box device. If you can't, you could be out of luck.
Right now you have a free phone. If you sit on it for a few months, and nothing more comes of it, you still have a free phone.
Sent from my XT1575 using Tapatalk
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Im intending to keep the phone sealed now, i dont think i have heard the last of Motorola support! Lets see how long it takes for them to send out a label now i have my money back!

I got full refund after having phone for like 5 days, unlocked boot loader and all, no issue at all, then bought the bigger internal memory one, which I should have from beginning. i think you go a bad luck kinda deal my friend

Sorry you feel that way...
Sent from my SCH-I545 using Tapatalk 2

ant78 said:
Yes that was the first thing I checked, the police and my bank also asked the same question! Like I said DHL confirmed that no return was ever requested from Motorola
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For me, the prepaid return label was FedEx, even though the package originally came DHL. Might want to check with them.

This is why I bought mine from Amazon, but I'm keeping it.

ant78 said:
Yes that was the first thing I checked, the police and my bank also asked the same question! Like I said DHL confirmed that no return was ever requested from Motorola
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Motorola contracts FedEx for the return. Not DHL. You went the wrong route.
Also, make sure your Motorola account has the correct email address. I used Google Plus login when I created the Motorola account and it showed some weird email address when I check my Motorola profile. I had to go in there and updated to the correct email address.
You will want to send the phone back. Contact any FedEx retail location, give them your address and they may have your label on file. If you decide to keep the phone, Motorola might bill you for it. If you don't pay, they will send you to collection. Good luck.

360 Camera for $50, even if you ordered via Sprint

Looks like a little work around someone shared on Reddit to get the 360 camera for $50 works for Sprint pre-orders.
https://www.reddit.com/r/essential/comments/6vvg6c/regret_not_buying_the_360_camera/
Buy the camera and phone from Essential.com (link and steps in the Reddit link), reserve the 360 camera for $50 at checkout, stop there. Just don't buy the phone if you don't want a 2nd one.
I pre-ordered via Sprint for the 50% off lease for 18 months. I also followed these steps to reserve the camera. I got an email about my reservation for $50. I didn't get to put in any purchase info at that point yet. Instead, a follow-up email to complete my order came. Upon checkout, I am in fact purchasing the 360 camera for $50.

I did this as well. Order processed. Fingers crossed they dont cancel. I spoke to their support about this. They goofed my reservation and the camera wasnt showing. I got impatient and went the Sprint route and they emailed me last night to reserve the camera and they would send me the checkout info. I told them i ordered the phone already and they said no problem. So it looks like it processed properly

Thanks for this. Seemed to work as I had already reserved a camera earlier. I was disappointed that I wouldn't get to try this camera out as I wouldn't pay 200 for out.

I was able to buy the 360 Camera for 50$ from Essential website although I placed my order for the phone through Amazon

I did the same. Reserved camera, backed out of cart, email came in, then I purchased it.

Dang, it's $179 now :/

corys00 said:
Dang, it's $179 now :/
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Yeah I ordered mine last night and it was 179! Surprisingly the email I got from them said it's still $50, so I contacted them hoping I could get it for 50 since that's what the email says, but I haven't heard back from them, but from what I'm seeing on Twitter... They don't get back to u that quickly or often.... ?

Missed this... damn it.

Has anyone that ordered this without the phone receive a shipping notification yet?

not yet.

srb7215 said:
Has anyone that ordered this without the phone receive a shipping notification yet?
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I ended up sending them a long rant about their delays and that i ended up getting the phone from Sprint to avoid delays. Long story short, gave them my Sprint Info and IMEI/SN and said the experience has been terrible and hope the honor the price even though i ended up buying through a more reliable outlet:
Ana (Essential Products, Inc.)
Sep 19, 12:11 MST
Hi there,
Please note that your order is currently on hold as the 360 camera is unable to ship without the purchase of an Essential Phone. I am able to edit your address but I wanted to confirm the status of your order with you. Given this information, please advise on how you would like to proceed. I look forward to your reply. Thank you so much for your time, it's truly appreciated; have a great day!
Sincerely,
Ana
Essential Customer Experience Team

jgracz01 said:
I ended up sending them a long rant about their delays and that i ended up getting the phone from Sprint to avoid delays. Long story short, gave them my Sprint Info and IMEI/SN and said the experience has been terrible and hope the honor the price even though i ended up buying through a more reliable outlet:
Ana (Essential Products, Inc.)
Sep 19, 12:11 MST
Hi there,
Please note that your order is currently on hold as the 360 camera is unable to ship without the purchase of an Essential Phone. I am able to edit your address but I wanted to confirm the status of your order with you. Given this information, please advise on how you would like to proceed. I look forward to your reply. Thank you so much for your time, it's truly appreciated; have a great day!
Sincerely,
Ana
Essential Customer Experience Team
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Click to collapse
That's disappointing... Looks like I'll have to cancel my order then.

https://www.ebay.com/itm/Essential-...e=STRK:MEBIDX:IT&_trksid=p2057872.m2749.l2649
not $50 but beats full retail