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[Q] Charged for a "Free" phone

Hey guys,
About a month ago (Jan 20 I seem to recall) T-Mobile had an offer where you could get a free upgrade to a G2, only on their website.
My family had three G1s on our plan that were past due for an upgrade, since December, so we jumped at this offer.
We couldn't get the site to work, however, so we called in and a representative assured us that we would be able to get the three phones for free. We would have to call back the next day to do so, though.
After calling back the next day, we received another representative who told us that the offer was an error and shouldn't have been put online. Our response was simple- That's your problem, we agreed with the other representative in good faith and we should not have to pay for an error on your end.
After waiting about a week for that other representative to look at the call logs (which he never found, by the way), he called back and told us that since we've been waiting for so long and he never found the logs, we could have all three phones for free. We already knew there was an upgrade fee of $18 that we would have to pay, that's fine.
Now, a month later, on our bill we have three charges of "One Time charge for Handset Upgrade Revenue" that amount to $199.00 each. That makes our total bill for this month a whopping $1000.
This is far from "free" that we were promised. I am hoping it's a mistake on their end, but if I call them up and they start throwing in all of these excuses and explanations for why a "free" phone isn't free, is there some sort of agency for Customer Fair Treatment or something that we can report them to, or is there legal action that we can take?
Please, if you have any other advice or tips, it is greatly welcomed.
Hope to hear a response.
-Proxin

Sorry to hear about this. I've had a few issues with tmobile in the past 5 years i've been a customer, they've always been pretty good about resolving things to my satisfaction. I'd suggest a few things:
-If you have a twitter account, tweet something about your problem to @tmobile. It might not sound like much, but tmobile has some very active people working on twitter. When i had an issue around a year ago with my minutes and texts vanishing without being used, a tweet was really all it took to get the ball rolling. I got a direct message back within an hour, and recived a call the next day to let me know the glitch was fixed and offered me compensation.
-The Consumeris (consumerist.com) is a consumer advocacy blog. I've seen lots of stories on there similar to what you're dealing with (many from other providers too). From the stories i've read companies such as tmobile pay close enough attention to the site, and are quick to resolve any kind of issues that could result in bad press.
-If all else fails, last i checked tmobile offers a buyers remorse period of 30 days (might be less), if you arent happy with your phone for any reason, you can return it within that time.
I'd reccomend calling them and telling them if the issue can not be fixed you would like to return the phones. Another thing to maybe metion, if you where up for new phones, then your contract must have also been renewed, perhaps this could be considered a breach of contract on their part and you could mention that in a way that suggests you're thinking of ditching your contract over this (just say something like "verizon has the same deal in store").
Hope some of that helps. Good luck!

Honestly, if they can't fix the issue, tell them you want to be transfered to the loyalty department because you want to cancel. Those guys can fix anything. If you still aren't happy, file a claim with the better business bureau.
Sent from my SGH-T959 using XDA App

Agreed, call customer service and get with the "omgtheyregoingtocancelwtf" department and they will likely fix it. That or give the phones back. If they made a mistake they made a mistake, it doesn't entitle you to anything... if they are willing to fix it and let you keep them, then awesome.
More importantly though...
_____$1000 phone bill
_____-$199 G2
_____-$199 G2
_____-$199 G2
-------------------
$403 phone bill?!? what the hell?

File complaints with both the BBB and FCC. I had an issue with Sprint not honoring a discount coupon I used when I signed up and kept getting the runaround, but a BBB and FCC complaint led to someone higher up to contact me and get the matter resolved. Based on some google searching, it does appear T-Mobile responds to FCC complaints.

evilgold said:
Sorry to hear about this. I've had a few issues with tmobile in the past 5 years i've been a customer, they've always been pretty good about resolving things to my satisfaction. I'd suggest a few things:
-If you have a twitter account, tweet something about your problem to @tmobile. It might not sound like much, but tmobile has some very active people working on twitter. When i had an issue around a year ago with my minutes and texts vanishing without being used, a tweet was really all it took to get the ball rolling. I got a direct message back within an hour, and recived a call the next day to let me know the glitch was fixed and offered me compensation.
-The Consumeris (consumerist.com) is a consumer advocacy blog. I've seen lots of stories on there similar to what you're dealing with (many from other providers too). From the stories i've read companies such as tmobile pay close enough attention to the site, and are quick to resolve any kind of issues that could result in bad press.
-If all else fails, last i checked tmobile offers a buyers remorse period of 30 days (might be less), if you arent happy with your phone for any reason, you can return it within that time.
I'd reccomend calling them and telling them if the issue can not be fixed you would like to return the phones. Another thing to maybe metion, if you where up for new phones, then your contract must have also been renewed, perhaps this could be considered a breach of contract on their part and you could mention that in a way that suggests you're thinking of ditching your contract over this (just say something like "verizon has the same deal in store").
Hope some of that helps. Good luck!
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Click to collapse
Interesting... I don't think the buyers' remorse thing would work, cause we have had the phones for over 30 days... and offering to give them back would be bad on our end because honestly, we love these new phones!
But yeah, the breach of contract you mentioned is a good point. We renewed our contracts so that we could get these phones, and if they take the phones back yet keep us locked in contract, I'm certain that the groups mentioned by the other posts (BBB and FCC) could help us out.
Andrew.Dodson07 said:
Honestly, if they can't fix the issue, tell them you want to be transfered to the loyalty department because you want to cancel. Those guys can fix anything. If you still aren't happy, file a claim with the better business bureau.
Sent from my SGH-T959 using XDA App
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Awesome. It makes me happy that there are companies who are willing to stick up for customers.
Superbovine said:
Agreed, call customer service and get with the "omgtheyregoingtocancelwtf" department and they will likely fix it. That or give the phones back. If they made a mistake they made a mistake, it doesn't entitle you to anything... if they are willing to fix it and let you keep them, then awesome.
More importantly though...
_____$1000 phone bill
_____-$199 G2
_____-$199 G2
_____-$199 G2
-------------------
$403 phone bill?!? what the hell?
Click to expand...
Click to collapse
That Does make it look like less, haha. To clarify-
$199 x 3 = 600.00
+ 120.00 tax
+ 250.00 phone bill
+ 18.00 upgrade fee x 3
plus various charges
= $1000
Isira said:
File complaints with both the BBB and FCC. I had an issue with Sprint not honoring a discount coupon I used when I signed up and kept getting the runaround, but a BBB and FCC complaint led to someone higher up to contact me and get the matter resolved. Based on some google searching, it does appear T-Mobile responds to FCC complaints.
Click to expand...
Click to collapse
Thank you very much. I hope either or both of these can help if the situation turns into something nasty.

I have to harass them to make sure they apply discounts or whatever, and they tried to wiggle out of my student discount when I activated my line...
Ah well. They're almost half the price of Verizon and my service is pretty good here.

We just called T-Mobile and a representative confirmed it was a mistake and dropped the charges.
We still have to wait until the next billing cycle to see for sure, but I think this has been resolved.
Thank you all for your advice and replies.
Best,
Proxin

uppppppppppppppppppppppppppppppp

yeah ://....happened to me a couple of times there..

What would you do if you were sent 2 g2xs for replacement instead of 1? :/

Ok I got a freezing g2x monday as a new web online purchase. I then called this morning to get a exchange and they wanted to charge me and blah blah it was a hassle. Took two hours for them to finally agree to give me a new phone, not refurbished, no fees and overnight shipping. Except his boss was out and he needed him to sign off on it.
Well anyways, once before I had a replacement not get ordered so now I check my **** 5 hours later. Well, I called back and got this lovely rep, she didn't see the new order and I said, "well the gentleman that helped me before had to wait on his supervisor to sign off and maybe that's why you don't see it yet?" She then just kinda kept blabbing and said, "Well, ill make sure ones ordered right now so we know, Ill get you a confirmation number as well". I said "thanks".
Well I checked my emails about a half hour later for the confirmation email and there was 2 order numbers. One at 2:03 pm and another at 2:28. I figured well ****. I read before where this happened but forgot what they did. I also got ups tracking numbers for each one. So Im assuming 2 are on there way.
So if they send 2 what do I do? Well I was majorly jacked around today and have spent many many dollars to tmobile. LOL SO im thinking sounds fair. I mean how can they know and charge me? they both were free and say free on the order page, and they only need 1 device back right?
So im thinking about keeping them both, and selling one. I just got a photo radar ticket and could use the 300 bucks for that.. lmfaoooo
SO, I think If there's no way for them to tell, and I get two, (PRAY) and they only need one back. HOW CAN I GO WRONG?
WHAT WOULD YOU DO WWYD? lol

Yikes not this type of thread again. Massive debate
Sent from my GT-P1000 using Tapatalk

if it's in their system that they sent you 2 they'll know and will probably ask you eventually

Personally, I think its morally wrong, but if you're in desperate need of the money, say you only received one...
Sent from my LG-P999 using XDA App

If I knew there was no possible way they would know they sent me two than I would do what any working man in this type of economy would do. SELL ONE!
Chances are their system knows you have two so I would just call them and let them know. Or call and beat around the bush. Ask vague questions to see if they know you have two.
I know there is going to be some people on here calling ne immoral but o well. Unless you've never done anything wrong in your life than your just preaching to the choir.
Sent from my HTC Sensation 4G using XDA Premium App

If its not in their system that they sent two I'd keep it. No shame in my game.

I agree with the majority. Times are hard and T-Mobile screwed us over with the G2x by offering most of us a myTouch 4g or a G2 as a replacement. Do what you gotta do!
Sent from my LG-P999 using XDA Premium App

Ok so why would they check my system? And just look for a issue?
I don't see them finding out even with it in the system.... cause what's that mean? Ok in there system? How do they go, oh woops we accidently sent him two. Hell they barely know anything ....
Even if in system how will it get back to me when they get a original back...?
Tmobile.com doesnt even show any order placed... They did it directly through the loyalty department and telesales...
If they get there phone back and there not charging for either, why would they hassle me?
I get there system could show they sent me two, but if they don't catch it now, why would they later? And why would they just search my account going huh? Lol especially if I lay low and not call em...
I'm gonna take my chances and play dumb if they find out... not my fault, hell maybe they told me they were sending me a free one for my troubles? Lol
EDIT: Hell if anything ill just hold onto it for a bit and see if they catch it within a couple weeks. If not, I should be good. If so, Ill just send back.
MEH, I think if this is their fubar. I just play stupid. HUH, I have 2 lines with g2xs, I thought they were sending 2. lol

also, wouldnt it be better their both in their system? instead of 1 not being in it? cause then that phone disappears and now its got to be tracked and theres a signature? Where as this way, its accounted for, and not missing. Its delivered?
I dont know. I think Im gonna hang onto it for about a month and see what they do. I just dont see how they can make 2 orders send them, get the phone back they wanted and still catch it. If 2 was just sent with only 1 order, that IMO sounds worse.
Like Jw had happen, Tmobile told him to keep his G2x when he got a sensation also. Maybe they sent me 2 for my troubles hell. Like I said, maybe I said I even called and they told me dont worry about it and just keep it. Now im being charged?
Tmobile and their notes are so all over the place I think I could even get out of it If I needed too.
WHO knows.
IF both phones are on a separate order, and both are delivered, and the defective one gets back. Wheres there a issue to them? like I said they dont know what a rep did for me. The last rep could have hooked me up. Like they did JW

If you got tracking numbers for both, they will know for sure you received two. Not worth the risk of you selling it only to have tmobile suddenly slap an over 200 bill in your account.
Sent from my LG-P999 using XDA App

unique77 said:
If you got tracking numbers for both, they will know for sure you received two. Not worth the risk of you selling it only to have tmobile suddenly slap an over 200 bill in your account.
Sent from my LG-P999 using XDA App
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again. how would they even go about finding out? both phones are sent, delivered. Paid. Dont see how they could charge me later.
My point is, ok, they see 2 orders. Now what? and who sees it? Is there a person just randomly looking at accounts for weirdness?
I just dont see the scenario where they all the sudden just randomly audit my account and go hmmmm . Why are there 2 phones sent.
BOTH PAID, sent, Delivered. Now bam its just notes in the past now. They get the phone back they wanted. HOW CAN THEY TELL? ya the notes or online will show 2 phones sent, but again, bills and etc are computer automated generated. So if it shows no charges. HOW CAN I BE BILLED?
I can see if I paid 249 for one. Got sent two and was like ****. the paperwork also says 249. THEY BOTH Say PAID.
SCENARIO: rep just randomly looks, sees 2 phones, and just sends me a bill? The phone is out of their hands.

If two have been sent separately then each is going to have its own RMA number. If that RMA number is not scanned in by T-Mobile's receiving department then in all likelihood your account will be hit with an unreturned item fee.
So in order to avoid a lot of unnecessary hassle with your account you need to call them and tell them what happened. They will then tell you to either refuse one or which package to use for your original phone and which one to use for the extra.
Ideally it'd be nice to receive both and test each to see which is the least problematic (I just don't have faith that any G2X is actually fully reliable) and then return the buggiest. However you only have a one week before they'll tack on that unreturned item fee, and while I'm sure they'll refund it once they get the phone, it's just more work for you.

unique77 said:
If you got tracking numbers for both, they will know for sure you received two. Not worth the risk of you selling it only to have tmobile suddenly slap an over 200 bill in your account.
Sent from my LG-P999 using XDA App
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Click to collapse
Im just trying to find all loop holes. WHO IS THEY? the computer? Or Reps? cause if I didnt call for say 2 months, then what? who sees it? There both paid, not cost anything. WHO SEES IT?

KeithLM said:
If two have been sent separately then each is going to have its own RMA number. If that RMA number is not scanned in by T-Mobile's receiving department then in all likelihood your account will be hit with an unreturned item fee.
So in order to avoid a lot of unnecessary hassle with your account you need to call them and tell them what happened. They will then tell you to either refuse one or which package to use for your original phone and which one to use for the extra.
Ideally it'd be nice to receive both and test each to see which is the least problematic (I just don't have faith that any G2X is actually fully reliable) and then return the buggiest. However you only have a one week before they'll tack on that unreturned item fee, and while I'm sure they'll refund it once they get the phone, it's just more work for you.
Click to expand...
Click to collapse
No I dont think thats true. Cause the phone Im replacing now, which was brand new, came with a RA number/sticker and I didnt have to send anything back. So, if they didnt get anything back but sent a RA number, why didnt they charge me?
Also the new phones are coming just like this. NEW, not exchanges. So, just like this one I have now, With the RA number, Ill keep one, just set it aside for a bit and see what happens, and then the other one ill send my replacement back.
I see what your getting at with the RA number but again, my new device had one also and it needed no return. So I dont think the new package would be treated any different.
EDIT: so, again ill cover my tail. Not open the box just hold onto it. Then if charged or issues Ill just return it. They will credit my account back. Ill just say I forgot about it, been very busy and should have returned it. Give it till next billing cycle and if Im in the clear. Do what I need with it. You would think that if they will find out after the fact. They would have found out before they were sent. I mean, same time within 20 mins of each other, they couldnt figure that out, but yet they will figure out after the fact? MEH call me a believer but I think Im golden.

I wish i could get sent 2 that way i could hold up the wobbly legs of my table on both sides.

smashpunks said:
No I dont think thats true. Cause the phone Im replacing now, which was brand new, came with a RA number/sticker and I didnt have to send anything back. So, if they didnt get anything back but sent a RA number, why didnt they charge me?
Also the new phones are coming just like this. NEW, not exchanges. So, just like this one I have now, With the RA number, Ill keep one, just set it aside for a bit and see what happens, and then the other one ill send my replacement back.
I see what your getting at with the RA number but again, my new device had one also and it needed no return. So I dont think the new package would be treated any different.
Click to expand...
Click to collapse
After I received my replacement I sat on it a few days before doing anything with it and waited 6 days before returning the original and then 1 week to the day from which I received it I got a text from T-Mobile kindly reminding me to return it. No charge was put on my account as they received it that day or the next.
Just because there was an RMA sticker with your first doesn't mean anything. In the fulfillment department they would probably scan the box they are shipping you and enter it as a new or replacement device. If it's a replacement then there is a timed event placed in their database set up to activate on the RMA sticker that is being sent to you. If it is not scanned within a certain period you'll be charged.
This is an automated event. No one is sitting around looking at people's accounts to determine if something is expected from them.
You can play dumb and try and pretend that you didn't receive it, although I received e-mails from them telling me my phone had been delivered, so they are tracking it. You'll know within 1-2 weeks whether or not they are expecting two phones returned from you. If you try to rip off T-Mobile just wait before doing anything with the spare phone.

KeithLM said:
After I received my replacement I sat on it a few days before doing anything with it and waited 6 days before returning the original and then 1 week to the day from which I received it I got a text from T-Mobile kindly reminding me to return it. No charge was put on my account as they received it that day or the next.
Just because there was an RMA sticker with your first doesn't mean anything. In the fulfillment department they would probably scan the box they are shipping you and enter it as a new or replacement device. If it's a replacement then there is a timed event placed in their database set up to activate on the RMA sticker that is being sent to you. If it is not scanned within a certain period you'll be charged.
This is an automated event. No one is sitting around looking at people's accounts to determine if something is expected from them.
You can play dumb and try and pretend that you didn't receive it, although I received e-mails from them telling me my phone had been delivered, so they are tracking it. You'll know within 1-2 weeks whether or not they are expecting two phones returned from you. If you try to rip off T-Mobile just wait before doing anything with the spare phone.
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Ok, now that makes some sense.
Yea, sounds like maybe they could know in that mannor, but, will see. Hopefully they are sent as new devices and not a replacement. Ill do my research up till then and see whats up. Ill definitely See whats up but your post made good sense. THis is why I made the thread. To see which actually happens..
EDIT: the way they had to do the exchange/new phone was like just having a new order. Not replacement. cause of some loop hole. So maybe since the had to do it that way they wont have the replacement RA number. WHO knows. LOL
but interesting and Im gonna play a lil
also, i just remembered that I before have gotten order placed/ replacement placed texts also. Ive yet to receive these. I think because were going around the usual way to get me the phone. So I dont know. cause even online under recent order info on MYTMOBILE.COM it doesnt show any orders placed either. VERY strange.
even when I call 611 it doesnt have any info on orders. It just says my old order that was already shipped that im replacing. GONNA KEEP A EYE ON THAT. I think the way they had to loop around may help

If you are a thief, you are a thief. If you are a honest good person, you are a honest good person. This should not be a difficult decision.
If I can screw you out of a few hundred bucks, should I? Based on many responses I should rip you off for all I can.

Give them 60-90 days from when they shipped you the phones. after that, they don't have a leg to stand on. (this is of course unless they contact you about it prior to 90 days)

jcbofkc said:
If you are a thief, you are a thief. If you are a honest good person, you are a honest good person. This should not be a difficult decision.
If I can screw you out of a few hundred bucks, should I? Based on many responses I should rip you off for all I can.
Click to expand...
Click to collapse
lol I love your response. HEHE Make me sound like a theif and if I do this im no good. LMFAOOO. that said. Im doing it. Hmmmm I think like this. Ive spent hours of time fighting just for a replacement. Bought a g2x full price, vibrant full price, sensation for 300 and had it replaced like crazy in which they also forgot once to send a replacement so I waited a week for nothing. Pay 160 a month. Blah blah. So in a year ive spentttt?
about 1300 on phones alone. 160x12= 1,920 dollars. Waiting for mad time for replacements cause they put out crap (sensation) and half the lgs lol. SOOOOOOOOOOOOOOOOOOOOOOOOOO
Im gonna play a lil
ALSO, IF I screwed you over half the time, overcharged you, throttled you for what your paying for, had service shotty, rude customer service, forgot some orders, charged you fees etc. Then yes, BY ALL MEANS PLEASE IF I DROP MY WALLET, take that ***** I deserve it

Verizon sign up deposit ...

i know i could call Verizon but i hate using my phone to talk to someone, so....
The deposit you pay when you first sign up, do you get that back after the 1st year is up or the 2nd?...
and do they just give you the money back or applying "credit" to your account?... that and can you just use it towards another phone?

Did you have to pay a deposit to open a line or are you talking about something else?

adrynalyne said:
Did you have to pay a deposit to open a line or are you talking about something else?
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They made me pay a $400 deposit due to my horrible horrible bad credit thanks to shady activity in my past...........
..............................
⌐_⌐

I believe you are looking at about a 6-8 month turnaround. They review your account after so much time and if its in good standing, you get it back.

adrynalyne said:
I believe you are looking at about a 6-8 month turnaround. They review your account after so much time and if its in good standing, you get it back.
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cool. it's been 5 months so far. wonder if i should put it to a new phone or stick with this thing a tad longer. granted, this is the only "current" phone that i like.

I'd wait. Big things on the horizon.

FYI, a quick story....
When I signed up with Verizon in 2006 (freshly 18, and had zero credit) i was required to place a $100 deposit which I would recieve back after a year of good payments. After about 18 months, i realized that i never got my deposit back. It took a few phone calls, to both Verizon and my Bank for them to give my $100 back.... so while they did give me the money back.... my advice would be to hold onto that receipt!!!

deposits are held for one year.
After a year, they will review for things like bounced checks and such. As long as you have clean payment history, they apply the deposit to the account, then mail a check for any remain credit balance.
If you don't pass the review, they hold it for a few more months and review again. They'll continue to hold until you have something like 3 months of clean payments.

voxigenboy said:
cool. it's been 5 months so far. wonder if i should put it to a new phone or stick with this thing a tad longer. granted, this is the only "current" phone that i like.
Click to expand...
Click to collapse
Kudos to you for staying in good standing.

I love people with such bad credit that can't pay their bills, yet they can afford a smartphone with a data plan. Oops, did I just say that?

I got mine about a year after. But i called them on the dot LOL . 2 weeks later got my Mula.
Sent from my ADR6400L using Tapatalk

fillyo said:
I love people with such bad credit that can't pay their bills, yet they can afford a smartphone with a data plan. Oops, did I just say that?
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Hey some people have awesome priorities! But also keep in mind that sometimes "bad" credit isnt their doing or happened because of circumsatances beyond their control. Divorces, theft identity,things like that. Did you know that credit reporting companies in themselves arent the most honest people to deal with (unless you are an A+ list celeb)
The area I personally start having problems is, seeing as how I believe everyone should have a second chance, as long as they learn from their mistakes (as I had to), and do not repeat them.Or the ones that constantly feed off the "government trough" but thats another story.
Im glad you are improving things ..Stick with it. There is a light at the end of the tunnel

When i went back to Verizon after being away for several years... They wanted a $400... I waited three months and tried again got in with no deposit... And no change in credit score according to the service I was using at the time... Go figure...
Sent from my BURNTH3ORYX using Tapatalk

When I first signed up for Verizon I was about 20 tears old and had 0 credit. I signed up online and didn't have to out a deposit down.
Odd how that happens.
Sent from my HTC CyanogenBolt powered by CyanogenMod 7 RC1.6.1

I had a deposit and after 12 months of not being shut off, they credited my bill for the deposit. Used it to get my Tbolt.
Sent from my Synergized Thunderbolt via XDA Premium App

that's not bad, had to pay 250 per line on sprint years ago. The weird thing is, about every six months, they would credit it back, even though it had already been credited. Happened 4-5 times over the years.

Just wanted to warn people about Odesk.com

I needed an Android app designed and I've no idea how to do it myself. I've used websites before to get other work done, such as website help I was stuck on. I decided to give Odesk.com a try. It's a website where I post a job, people bid on the job.
What a scam / rip-off!
I have a decent idea for an app, which I don't see out there currently. There is another device that can do what my app would do, but this is a piece of hardware for $20, when I could design the app and sell it for 99 cents.
So, I posted my job and hired someone in India. He assured me he could do what I needed. We communicated on what I wanted and I accepted his bid. My app is something small and simple, so I don't think a lot of work is required, hence the low price I was hoping to get the work done for.
I was required to pay 20% in advance, which wasn't that much, so I did it.. less than $30. I figured that was a good deal. I pay a few bucks up front to show I am serious. Another website holds the money in escrow. Not this website.
About a week or a week and a half go by and I ask the guy how things are coming along. I had given my project a deadline to be finished by next month. No answer from the person, but a few days later he replies that my app is all done, here you go, job marked as finished.
First off, how the hell can someone just mark a job as completed just because some other guy says it is? What about me? I don't get a say on whether it's completed or not?
I was surprised he finished it. I was thinking it would be something I could alpha or beta test. If things went well I would provide a splash screen he could insert in the beginning. But to my surprise it booted up with a name and a logo already.
He STOLE the software from another website! Just typing the name of the app in the web pulls up their website. The app doesn't even do what I want. Sure, it has similar elements, but it doesn't do what I want. All he did was rename their APK to my name.
The seller will not respond and Odesk not will refund my money. They warn you to not make a pre payment of any amount, yet they allow people to request a pre payment and their system allows you to pay, even though no work was finished.
I have an investigation going on with Odesk. If they spend two seconds they'd see that the guy stole the software and could refund my money. That could take awhile, so I went ahead and filed a claim with my credit card company, lodged a complaint with the Better Business Bureau.
Anyway, I thought I'd warn people not to use this site. I've used freelancer.com before, previously vworker.com, previously rentacoder.com with no issues, but since they switched to freelancer.com I think their rates went up is why I don't use them and am looking for another place.
If anyone knows a place to get an app designed for a fair price (not game), lemme know.

I got Amazon to remove the Special Offers for free

Hey all,
I wanted to share this. I bought a HD 8 2017 for prime day. I had ordered the one with the Special offers and before it arrived I had a change of mind and figured I'd pay the extra $15 for the non-Special offers version. Before I started the return process I chatted in with Amazon and told them that I ordered the Special Offers one by mistake and asked if my only option to get one without the offers was to return the one with the offers and then rebuy the one without. He told me that I wouldn't have to return it and asked me to hold on. A few minutes later he came back and said that they normally would charge $20 to remove the Special Offers (not really sure why they charge $5 more than if you bought it without the SO) but he removed the special offers as a courtesy. So YMMV but if you chat in, and ask nicely, they may disable them for free like they did for me. I have read somewhere else of someone doing this which is why I gave it a shot before I did the return. Glad I did as it saved me an extra $15 on top of the $30 off for Prime Day

Yeah I did the same yesterday via the webchat. Basically just said I'm a loyal customer how about a gesture of goodwill. 2-3mins later they confirmed they would remove for free. Saved myself £10 so definitely worth a try.

Just did this this morning. Asked to have them removed and they just did it no questions.

Mawfingerer said:
Yeah I did the same yesterday via the webchat. Basically just said I'm a loyal customer how about a gesture of goodwill. 2-3mins later they confirmed they would remove for free. Saved myself £10 so definitely worth a try.
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PCPackrat said:
Just did this this morning. Asked to have them removed and they just did it no questions.
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Nice, Glad it worked for you guys

Worked for me too! I didn't even ask for it for free; I just asked how do you remove the ads?
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ruftuff said:
Worked for me too! I didn't even ask for it for free; I just asked how do you remove the ads?
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I used the webchat as well. All done in about 10 minutes. Rep asked for device name and/or serial number.

I just had them remove the ads for me too. Thanks for the heads up.

I bought one on prime day too with the stupid special offers. I called them to unsubscribe and they did it for me for free. I was thinking I would install a custom rom anyway.

They were going to charge me £10 so I asked outright if they could do it for free as a courtesy. Manager said yes. Sorted

Worked for me today too (UK Fire bought on Prime Day) but I still can't get my head around the screensaver.
Tablet wakes up by itself from standby and does a slideshow of photos?

Also worked for me using online chat - asked due to loyalty and volume of purchases, was granted within 5 minutes. Very happy to have found this thread. Thanks OP!!!

I was told that it would be done for free in a chat but got a email a few hours later that my credit card was charged. When I chatted with them again, I was told that they charge you automatically when you ask for it for free. They did reverse the charge when I asked them to.

Same with me. They accidently sent me a defect Fire HD 8, so when we asked for a replacement, we got our SO disabled too.

I did online chat and had asked if it was possible to remove the ads since I hadn't noticed I bought the wrong one. The Tech guy removed them at no cost to me. And I got the notification on the tablet verifying ads were removed. Super Simple!

Thanks for the awesome recommendation, graffixnyc! About a 5-10m chat later and it's offers-free.
Amazon Rep: Could you please explain me the reason to remove offers from your tablet?
Me: I receive daily emails from Amazon that are more pertinent to my buying habits. Thus far none of the offers on the tablet have been products I'm interested in buying.
Amazon Rep: I am really sorry for the inconvenience, Please allow me a minute.
....
I have disabled Special Offers on your Fire tablet. You will not be charged any additional fees for this.
In order to complete the process of unsubscribing your device from Special Offers, please turn wireless ON on your device. The next time your device connects to a wireless network, it will complete the process of unsubscribing.
I've waived off the charges of $15.00 for you.
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djnield said:
Worked for me today too (UK Fire bought on Prime Day) but I still can't get my head around the screensaver.
Tablet wakes up by itself from standby and does a slideshow of photos?
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Is this normal when the 'special offers' are removed as described in this thread? Are you not able to just set a wallpaper?

cygnus said:
Is this normal when the 'special offers' are removed as described in this thread? Are you not able to just set a wallpaper?
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I was able to set wallpaper okay.
I think my issue was due to greenify actually. Once I uninstalled that my tablet stopped waking up by itself.
Sent from my KFDOWI using Tapatalk

i bought a 3 pack and got the offers removed for free on two of them.

I've had my offers removed for free as well. Thanks for your reccommendation!

I just chatted here in Italy and the operator was scandalized as I ask him to make love with me! "nonono, here we don't give away the offer remove for customer like you that make 61 order in 60 days!"Next time they will take a week for a 24hours prime delivery I will ask again as refund.Consider that they ask you €15 that is almost $18 and that-compared to 7' one, the 8 one is not even SO economic.
Anyhow, I'll prefer a slim rom that will resolve everything and that's free.

just did this myself.. thanks for the tip ?