A friend recently bought the Samsung S8+ at Best Buy. Apparently Samsung doesn't recognize the IMEI on the device. Is this common?
Sent from my HTC One M9 using Tapatalk
For premier care? Yes, samsung has problems and can't fix them. This s8 will be my last samsung product due to thier incompetence. I have had enough.
Wildclip said:
A friend recently bought the Samsung S8+ at Best Buy. Apparently Samsung doesn't recognize the IMEI on the device. Is this common?
Sent from my HTC One M9 using Tapatalk
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Click to collapse
Call the customer care and give them your S8 plus IMEI. I complained to them and told him the IMEI is not even registered in the system and I bought it like last week!!!
The Apple iPhone is way better, I told them!!
Few days later, I was able to access Samsung + app on the phone and was able to add Samsung Premium Care but It would ask you to take pictures of your phone's conditions first before they enroll you in the Samsung premium care.
I spent 3 weeks bouncing between customer service and premium care trying to get my phone on premium care. Customer service said it was available for my phone, premium care kept saying they could not put it in for some reason, and that they would get it fixed in a few days. They never did. Now I have a cracked screen and my wireless charging stopped working. $25,000 in samsung electronics over the years, no more. If I eat the price of this phone, never another samsung product ever, and I need new appliances in the next couple years. Oh well. I will make sure everyone knows how incompetent they are, maybe others will think about it in the future.
Wildclip said:
A friend recently bought the Samsung S8+ at Best Buy. Apparently Samsung doesn't recognize the IMEI on the device. Is this common?
Sent from my HTC One M9 using Tapatalk
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Click to collapse
It must be because I called samsung . I had a question about my unlocked s8+ and the rep asked me for the IMEI and he said it was recognized and asked me if it was the international s8+..when it was purchased straight from samsung...weird!
I wish my S8 plus was rooted?
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I hate calling in to samsung because every person I speak with I can not hardly understand what they are saying. They can hardly speak a word of English and I have to repeat every word I say. So if they can't understand English how in the hell are they gonna know how to fix anything! SAMSUNG is a billion doller Corp and yet can not afford to send there employees/operators to grammar school. I told the last Sammy rep I was talking to a mouth full. I explained to him I basically had to spell it out for him. On how bad his English was and that it was a joke calling in to samsung and expect there incompetent phone ranglers to answer a simple question without having to repeat myself 3 or 4 times. I told him my name like 3 times and he keep calling me by a different name, I finally had to spell it out for him. I do not care who samsung hires all I ask is if there gonna answer phones at least know how to speak and understand the English [email protected]#n language. Is that to much to ask.....I was on the phone with this crack pot for about 30mins when it should of took 5. SAMSUNG IS A JOKE!
I wish my S8 plus was rooted?
Leave the last number out
Related
So I recent cracked my Nexus 5 and went to Sprint and T-Mobile to get a new one. (Looking to buy it out right to avoid waiting for a new one.) I was told at 2 sprint stores and 1 T-Mobile store that Google has stopped production on the phones and they are out of stock before finding what I was looking for at the last T-Mobile store. The last guy also told me they won't be getting anymore stock. So I'm imagining that the N6 is coming and coming real soon if they've stopped production in the N5. I know it usually comes around Oct-Nov but hopefully we get it sooner before later.
You really believe what people at T-Mobile/Sprint said?
Production of the Nexus 5 hasn't stopped and can still be purchased thru google.
You should of slapped them in the face for saying such idiotic things lol
A google rep told me the same thing
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And its because the n6 is around the corner, but she was real hush hush about it
Andromendous said:
A google rep told me the same thing
---------- Post added at 05:49 PM ---------- Previous post was at 05:48 PM ----------
And its because the n6 is around the corner, but she was real hush hush about it
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What is this Google rep you speak of?
Never knew such a thing existed!
Google doesn't market ****!
Sent from my Nexus 5
Andromendous said:
A google rep told me the same thing
---------- Post added at 05:49 PM ---------- Previous post was at 05:48 PM ----------
And its because the n6 is around the corner, but she was real hush hush about it
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Ah. One of those "secrets" a person tells under the guise of keeping it secret.
Elisha said:
What is this Google rep you speak of?
Never knew such a thing existed!
Google doesn't market ****!
Sent from my Nexus 5
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They have support reps for their hardware.
As far as the rep being "hush hush" about the N6 It's probably because the rep didn't say anything about it. Honestly, those guys don't know anything other than what the public knows about upcoming devices.
Wakamatsu said:
Ah. One of those "secrets" a person tells under the guise of keeping it secret.
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There's really no secrets lol. I think the N6 is that posters belief as to the reason why it is not being produced anymore. There's really no secrets about the new nexus, it comes every year at about the same time. Everyone starts speculating in february but every year it gets released at the same time
i was talking to her about an RMA, You can ask them yourself if you like,
https://support.google.com/googleplay/table/6068053?hl=en
Elisha said:
What is this Google rep you speak of?
Never knew such a thing existed!
Google doesn't market ****!
Sent from my Nexus 5
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Click to collapse
Like someone else said Google does have rep for their hardware which is who you call when you need support for your device you purchased from the play store.
I would think that a T-Mobile rep would have a good idea of their inventory. Just because Google has some for sell doesn't necessarily mean they are still making them, you see there is this thing called back stock. I'm not saying that the T-Mobile/Sprint reps are right but to hear it from 4 different reps at 4 different stores from 2 different carriers leads me to think maybe, just maybe.
mauricehall said:
Like someone else said Google does have rep for their hardware which is who you call when you need support for your device you purchased from the play store.
I would think that a T-Mobile rep would have a good idea of their inventory. Just because Google has some for sell doesn't necessarily mean they are still making them, you see there is this thing called back stock. I'm not saying that the T-Mobile/Sprint reps are right but to hear it from 4 different reps at 4 different stores from 2 different carriers leads me to think maybe, just maybe.
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The Tmobile stores around me (4 of them) still have the phone on display and in stock and on their site. Maybe you had someone who is misinformed or maybe they didn't get stock and it wasn't communicated properly.
Sent from my Nexus 5 using XDA Free mobile app
monkeypaws said:
The Tmobile stores around me (4 of them) still have the phone on display and in stock and on their site. Maybe you had someone who is misinformed or maybe they didn't get stock and it wasn't communicated properly.
Sent from my Nexus 5 using XDA Free mobile app
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There is a Redditch thread confirming what I was told and there are now rumors of Google announcing the Nexus 6(?) In about 2 1/2 weeks. Maybe I was and I'm not saying that I wasn't but I managed to find a Nexus at a store which says back stock to me.
mauricehall said:
Like someone else said Google does have rep for their hardware which is who you call when you need support for your device you purchased from the play store.
I would think that a T-Mobile rep would have a good idea of their inventory. Just because Google has some for sell doesn't necessarily mean they are still making them, you see there is this thing called back stock. I'm not saying that the T-Mobile/Sprint reps are right but to hear it from 4 different reps at 4 different stores from 2 different carriers leads me to think maybe, just maybe.
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It could also simply mean they are not replacing stock in certain countries. You would have to be in contact with LG contracted factories in China to know if they are still making them or not, I doubt T-Mobile, Sprint, or Google reps have these contacts.
You know what! You're absolutely right. Why would they want to keep the people selling and supporting their device if they are going to be selling their product anymore... That wouldn't make any sense.
They probably want to push certain markets to get their new products, but that is not going to work for all markets. Picking up a brand new N5 in China or Hongkong is very easy right now. They are all over the place. I would imagine places with issues would be North America, Western Europe, and Aus/NZ. If you put two and two together, they want rich countries to purchase their new device but at the same time understand most of the worlds markets will not go for the new device because of funds.
They can make more money by pushing the N6 on the US, than by continuing to stock the N5. The opposite is true in other places. Ending the N5 will mean they lose money.
wangdaning said:
They probably want to push certain markets to get their new products, but that is not going to work for all markets. Picking up a brand new N5 in China or Hongkong is very easy right now. They are all over the place. I would imagine places with issues would be North America, Western Europe, and Aus/NZ. If you put two and two together, they want rich countries to purchase their new device but at the same time understand most of the worlds markets will not go for the new device because of funds.
They can make more money by pushing the N6 on the US, than by continuing to stock the N5. The opposite is true in other places. Ending the N5 will mean they lose money.
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Carries in the states make almost no money on phone sales. They get their money from subscribers. They could care less what phone you are using.
I think that there is a very good chance neither Sprint or T-mobile are still offering the Nexus 5 (aside from in-store stock still available), but Google Play has all models and sizes in-stock at the moment. I don't think the phone has been killed just yet. I certainly hope the Nexus X is only a few weeks off, but I don't believe it yet.
I'm a rep at sprint that phone went end of life like the day of the iPhone 6 launch I was so mad that they did that I sell the nexus 5 a lot
I am so pissed. Long story short. I ordered the s6 through Verizon, got the phone and it was great until the 10th day. I started having issues. So I told them and they said they'd send me out another. I told then I absolutely do not want a refurbished phone and they guaranteed me it would be a brand new one. Wtf do i get the next day? A refurbished piece of crap that had scratches all over when 3 different reps assured me they'd be sending me a new one. I called them back pissed.
So after hours of talking on the phone I get them to send me a brand new one that would come in the white box. They told me it would arrive on may 29th(which was 10 days away) because they were all on backorder waiting for the shipment from Samsung. So I've literally been calling every few days asking them what the update is and every time a diff rep just tells me that the order is placed and everything but it's still on backorder. This has happened 3+ times now.
It's been 3 weeks now and I just called again and told them this is it I've had enough and the guy tells me for some reason the order never processed because of some terms and conditions crap so he said he has to figure it out with his supervisor. I can't believe this seriously. Are the people at Verizon the dumbest individuals in the world or am I being toyed with here?
Sent from my SM-G920V using XDA Free mobile app
Everyone's experience is different but I come from both sides because I have been through it all with VZW. My mother went through something similar with her edge when she got it. The phone wouldn't hold service and she fought to no end to get brand new one and they actually sent her a new one. She didn't have to wait and got it overnight, now why they are giving you the hardest time in the world who knows and it sucks that you got a damaged device. All I can say is be patient and be glad that you got them to budge for a new one because it doesn't happen often.
Sent From My Rooted Galaxy S6
Didn't you post this in the general section too?
Nick281051 said:
Didn't you post this in the general section too?
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He's widely known for double spamming silly threads. Nothing new here. Lol
Sent from my SM-G920V using Tapatalk 2
hopesrequiem said:
He's widely known for double spamming silly threads. Nothing new here. Lol
Sent from my SM-G920V using Tapatalk 2
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How is this a silly thread? It was an accident buddy.
Sent from my SM-G920V using XDA Free mobile app
A friend of mine keeps asking whether he should buy a new note5, and then after a week return it but with a different note 5 still in new condition in the box. I keep telling him that he can't beat the system, and T-Mobile will smack his tushi the moment it realizes what he did. But he won't listen, so now I made this thread to see what you guys say. I personally never see employees check the imei on returns, but that's just me.
re: imei
helikido said:
A friend of mine keeps asking whether he should buy a new note5, and then after a week return it but with a different note 5 still in new condition in the box. I keep telling him that he can't beat the system, and T-Mobile will smack his tushi the moment it realizes what he did. But he won't listen, so now I made this thread to see what you guys say. I personally never see employees check the imei on returns, but that's just me.
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Click to collapse
Haven't you guys heard about IMEI numbers yet? LOL
That's the first thing Tmoble checks to make sure its
the same as the original purchased phone's IMEI...
They do that not only to prevent fraud but but it's the
law regarding refunds, exchanges and repair.
Good luck,
Have a great day!
Needs to get insurance
Sent from my SM-N920T using XDA-Developers mobile app
I'd say go about your business, and don't think about it anymore. You did what you could, and he's a grown man. If he wants to play around with karma, stand back and let him.
helikido said:
A friend of mine keeps asking whether he should buy a new note5, and then after a week return it but with a different note 5 still in new condition in the box. I keep telling him that he can't beat the system, and T-Mobile will smack his tushi the moment it realizes what he did. But he won't listen, so now I made this thread to see what you guys say. I personally never see employees check the imei on returns, but that's just me.
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Click to collapse
I'm just going to weigh in my two cents first of all when a phone is purchased the imei is scanned and allows it to be used on the network once a return happens that same imei is scanned maybe it's not physically scanned it may just be auto filled from the receipt but the new phone will stop working and won't be activated because it was "returned" tell your friend to no try and scam companies like that they're not stupid and returns are done a certain way for this very reason and if he is caught he could face trouble with the law just be honest and tell him to buy a new phone and stick with it.
helikido said:
A friend of mine keeps asking whether he should buy a new note5, and then after a week return it but with a different note 5 still in new condition in the box. I keep telling him that he can't beat the system, and T-Mobile will smack his tushi the moment it realizes what he did. But he won't listen, so now I made this thread to see what you guys say. I personally never see employees check the imei on returns, but that's just me.
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Click to collapse
I hope this isn't one of those scenarios where the friend is really you. First off, why buy a new one when he already has a like new one? If it's a T-Mobile note 5, unless it's blocked for non payment or something the phones still under manufacturer warranty and T-Mobile will exchange it. The whole story sounds a bit fishy to me tbh.
Hi everyone,
Did anyone else Pre order on the upgrade program? Also random question but if anyone has been on the program before do you know if you receive any letters?
I did ask and they said it's paperless but just wanted to confirm!
Looking forward to Thursday now!
Thanks
I've pre-ordered on the Upgrade programme. I haven't received any letters or anything yet, though the finance agreement stuff definitely said that they would send me something and that my 14 day cancellation period would begin the day I received my paperwork. Never even thought to ask about it though to be honest.
I am also on the Upgrade programme all transactions have been by email no paperwork through the post. Hoping to hear something on Wednesday about dispatching details (UK)
On a Side note I tried to get a Gear VR headset for free from Samsung but they sent me a email saying it was only free for US customers:crying::crying:
Oh was you on it last year? I've just joined
Was worried that I'd get letters in the post about signing up and my family seeing the cost of the phone lol!
Sent from my iPhone using Tapatalk Pro
Did Samsung even do an Upgrade Program last year? I don't recall seeing them doing it before this.
Yeah pretty sure I saw it for s7
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im on it as well, and yes the paperwork is all electronic
Wished they had one for the US since I rather give them my money than the carriers.
Yeah I was gonna buy outright but then decided not much point. Shame it doesn't come with free insurance though like the apple one
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Guitarfreak26 said:
Yeah I was gonna buy outright but then decided not much point. Shame it doesn't come with free insurance though like the apple one
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Yeah the upgrade program only works out about £70 more expensive over the course of the full 2 years than just buying outright. The difference is you get a new phone every 1 year.
I guess the downside is having to give the old phone back rather than having it to sell or keep as a backup.
Insurance wise I did get an option when ordering to take out 12 months of Samsung Lite insurance for £99, but it seemed to exclude almost everything like loss/theft that you actually buy these insurances for. I'll probably take out third party insurance for it or something.
I didn't hear about this before can I get that in Ireland?
dont see the option yet
craigels said:
I didn't hear about this before can I get that in Ireland?
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Click to collapse
unlike the uk site there doesnt seem to be anything on the irish site, or i cant see options to buy from it as well
Maybe we have to use the UK site from Ireland. I have my S8 Plus orchid grey ordered from Carphone warehouse Ireland.
if you're returning the phone in 14 days period, should i need to return the $99 promotion as well...
do Tmobile has permission to request for return of the Promotional unit..
I have ordered the S8+ - Exynos version from Clove - but its' back ordered..
I dont think you need to return it, but im not 100% positive
Keep it
Let them ask for it
Sent from my SM-G955U using Tapatalk
---------- Post added at 07:56 PM ---------- Previous post was at 07:55 PM ----------
Is the Exynos version unlocked international
Where'd you order from?
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srkrono said:
I dont think you need to return it, but im not 100% positive
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Click to collapse
Clove.co.uk...it's in backorder state
Sent from my SM-G955U using Tapatalk
Has nothing to do with carriers. Its done buy samsung, and they really dont care.
So keep the stuff.
when i returned my note 7 because of the recall they never refunded me the money for it because i never sent them the free gifts they gave me (gear vr and a travel bag) i had to post them at my expense before receiving my refund, the whole process took over 6 weeks
i even wrote letters to head office and spoke to managers, absolute waste of time, all over what was supposed to be a free gifts, dont know what would of happened if people had sold the free gifts.
i vowed then i would never buy another samsung product but the s8+ persuaded me to give them another chance.
widget2k13 said:
when i returned my note 7 because of the recall they never refunded me the money for it because i never sent them the free gifts they gave me (gear vr and a travel bag) i had to post them at my expense before receiving my refund, the whole process took over 6 weeks
i even wrote letters to head office and spoke to managers, absolute waste of time, all over what was supposed to be a free gifts, dont know what would of happened if people had sold the free gifts.
i vowed then i would never buy another samsung product but the s8+ persuaded me to give them another chance.
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Click to collapse
That sounds like samsung.com
Yep Samsung. Com/uk
I think it depends. Do you have terms of this promotion?
In case of discount you cannot keep it for yoursefl.
widget2k13 said:
when i returned my note 7 because of the recall they never refunded me the money for it because i never sent them the free gifts they gave me (gear vr and a travel bag) i had to post them at my expense before receiving my refund, the whole process took over 6 weeks
i even wrote letters to head office and spoke to managers, absolute waste of time, all over what was supposed to be a free gifts, dont know what would of happened if people had sold the free gifts.
i vowed then i would never buy another samsung product but the s8+ persuaded me to give them another chance.
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Click to collapse
I had a note 7. Actually 2 different Note 7's, and I kept both the Gear Fit 2s I received as gifts. Got a full refund. I think its a case by case basis. Are you planning on getting another S8, or are you going to a different brand of phone?
I have an s8+ buy getting really frustrated with it and thinking of changing it because I cannot turn off the heads up without turning off the notification all together which is ridiculous