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Nexus 5: Making-Receiving calls (Microphone and Speaker) problem

Hi Guys -
Black Nexus 5. It has been great in everything except placing and receiving calls. I don't use a headset just the phone directly. But whenever I call someone, people tell me that they can barely hear me. To fix that I literally have to move my mouth right next to the microphone and even then the voice is barely ok. I almost have to shout. People tell me that I sounded much louder on my own phone.
Also while hearing people on the phone the voice is too low. I use the volume control app and have the IN CALL volume on FULL. 5/5. Still I barely hear the other person and if it's noisy outside I cannot. Contrast to my previous phone in which I had to go down to 50% volume otherwise it was too loud.
Is this a defective unit? A hardware issue? Do I need to ask Google for replacement? I am loath to do that since the phone has been amazing in everything else. It's fast as hell and the battery life is super.
I wanted to know if any one has the same problem and whether it might be fixed with a software update or is it just a hardware issue and something wrong with my phone?
Thanks in advance.

Idem for me !
Hi,
I've the same problem with my Nexus 5. I think that it's a software problem because, when I put the speaker on, the problem is resolved. I think that it's due to 2 microphones and noise cancelation... Our voice is canceled ! I hope that Google is awared of that problem and will delivered a fix quickely. Specially that there is another problem with speaker that sometimes sizzles a lot ! I think that i'm going to buy a headset in the meantime. That's really a shame : a new phone that we cannot use to phone ! Even if yes for the other thinks Nexus 5 is great.
Are they other people that are the same problem ? How can we open a case in Google ? How they know that there is really something to fix ?
Thanks,
imjimmy said:
Hi Guys -
Black Nexus 5. It has been great in everything except placing and receiving calls. I don't use a headset just the phone directly. But whenever I call someone, people tell me that they can barely hear me. To fix that I literally have to move my mouth right next to the microphone and even then the voice is barely ok. I almost have to shout. People tell me that I sounded much louder on my own phone.
Also while hearing people on the phone the voice is too low. I use the volume control app and have the IN CALL volume on FULL. 5/5. Still I barely hear the other person and if it's noisy outside I cannot. Contrast to my previous phone in which I had to go down to 50% volume otherwise it was too loud.
Is this a defective unit? A hardware issue? Do I need to ask Google for replacement? I am loath to do that since the phone has been amazing in everything else. It's fast as hell and the battery life is super.
I wanted to know if any one has the same problem and whether it might be fixed with a software update or is it just a hardware issue and something wrong with my phone?
Thanks in advance.
Click to expand...
Click to collapse

imjimmy said:
Hi Guys -
Black Nexus 5. It has been great in everything except placing and receiving calls. I don't use a headset just the phone directly. But whenever I call someone, people tell me that they can barely hear me. To fix that I literally have to move my mouth right next to the microphone and even then the voice is barely ok. I almost have to shout. People tell me that I sounded much louder on my own phone.
Also while hearing people on the phone the voice is too low. I use the volume control app and have the IN CALL volume on FULL. 5/5. Still I barely hear the other person and if it's noisy outside I cannot. Contrast to my previous phone in which I had to go down to 50% volume otherwise it was too loud.
Is this a defective unit? A hardware issue? Do I need to ask Google for replacement? I am loath to do that since the phone has been amazing in everything else. It's fast as hell and the battery life is super.
I wanted to know if any one has the same problem and whether it might be fixed with a software update or is it just a hardware issue and something wrong with my phone?
Thanks in advance.
Click to expand...
Click to collapse
Did you ask for an RMA? If so, what is the status?
I have the same issue and google has promised an RMA.
Its quite a pain not to have a phone for a week.

shrek8421 said:
Did you ask for an RMA? If so, what is the status?
I have the same issue and google has promised an RMA.
Its quite a pain not to have a phone for a week.
Click to expand...
Click to collapse
I don't think a replacement will help.
There are several other threads already
http://forum.xda-developers.com/showthread.php?t=2518840

exactly the same here... already some news what to do?

This issue seems to have become worse with the 4.2.2 update. The in-call volume is very very low. It's impossible for me to hear other people unless I am in a quiet room (the volume is maxed out). I recall with the stock 4.4.0 - the call volume was not that low.
For whatever reason, using a headset everything is fine. So for phone calls, Nexus 5 is only usable if I use a headset. It's impossible with the earpiece.
Anyone else having a problem with low in call volume? I'm wondering whether it's my specific phone. Everything else is perfect, and the battery life is insanely good. Wondering whether I should RMA.

I too am having this problem. It wasn't like this before the update but outside I can barely hear the other side. I don't make a lot of calls tbh but I remember shortly after I bought it making a call to another N5 and thinking how great it sounded.
Now it's hard to use.

I am having the same issue some days back. They Have replaced with new one..No issues so far..
Sent from my Nexus 5 using Tapatalk

Elemetrix said:
I too am having this problem. It wasn't like this before the update but outside I can barely hear the other side. I don't make a lot of calls tbh but I remember shortly after I bought it making a call to another N5 and thinking how great it sounded.
Now it's hard to use.
Click to expand...
Click to collapse
Hi - did you do anything. I am wondering whether RMA helps in such a case.

I haven't done anything with mine yet I was hoping to compare it to a friends N5 first.
I might try and contact Google.
Sent from my Nexus 5 using Tapatalk

[Q] Keypress Sound too low

Hello There,
I bought a brand new Xperia L a few days ago. I am used to have the "Click" sound on keypress, it is something that helps me, whilst to others it is somehow annoying. Well, anyway....
The thing is that this sound on this new cell is simply too low. I know this because I live in a rural area, which is very quiet. There I can hear the faint sound, but when I go to town I won't hear anything.
I tried all settings on the phone, trying to increase volume, to no avail. It is not rooted, actually for once I would like to keep it stock.
I wonder if I could get any help on fixing this. I attached a screen shot with info about the phone.
Thanks a lot.
Jose

jk6090 said:
Hello There,
I bought a brand new Xperia L a few days ago. I am used to have the "Click" sound on keypress, it is something that helps me, whilst to others it is somehow annoying. Well, anyway....
The thing is that this sound on this new cell is simply too low. I know this because I live in a rural area, which is very quiet. There I can hear the faint sound, but when I go to town I won't hear anything.
I tried all settings on the phone, trying to increase volume, to no avail. It is not rooted, actually for once I would like to keep it stock.
I wonder if I could get any help on fixing this. I attached a screen shot with info about the phone.
Thanks a lot.
Jose
Click to expand...
Click to collapse
Its already plenty loud (the touch sound is linked to the ringtone vol btw)
if you still want it louder, the only way is root and get some sound booster apps

TakuyaZ said:
Its already plenty loud (the touch sound is linked to the ringtone vol btw)
if you still want it louder, the only way is root and get some sound booster apps
Click to expand...
Click to collapse
Thank you for your reply, but, really, on my phone it is barely heard. The Ringtone volume is already high. Could it be related to the Android or firmware Version ? By the way, there is no sound on LockScreen release either, which I believe is also a feature.

jk6090 said:
Thank you for your reply, but, really, on my phone it is barely heard. The Ringtone volume is already high. Could it be related to the Android or firmware Version ? By the way, there is no sound on LockScreen release either, which I believe is also a feature.
Click to expand...
Click to collapse
there is sound on lockscreen release, just very faint.
try updating to the latest version? i have .17

Very bad microphone during video recording

Hello
I went to Sam Smith's concert in Lille (France) tuesday, tried to record a short extract of his performance but the sound is horrible. My girlfriend has an iPhone 5S and the sound quality is perfect.
Do you experience a ****ty sound quality in noisy sound conditions too ?
How to fix that ?
Sample Honor 6 : https://plus.google.com/117302260800656329753/posts/4pw7ufZNRSJ?pid=6132892992149710754&oid=117302260800656329753
IPhone 5S : https://docs.google.com/file/d/0BwNX7iCXyoPdYWJ2UHhoMWkxaXM/edit?usp=docslist_api
:crying:

Not sure how you're supposed to enjoy a concert being a static tripod.

Thanks daddy but you dont solve the problem of thé sound recording on Honor 6 in loud environement being terrible

I don't play for that team sorry...

@theoneofgod Compare the two videos I posted and tell me if it's normal that Honor 6 has so bad sound ? The problem is that they didn't optimize their Kirin Chips and it's the result...

thrpod said:
@theoneofgod Compare the two videos I posted and tell me if it's normal that Honor 6 has so bad sound ? The problem is that they didn't optimize their Kirin Chips and it's the result...
Click to expand...
Click to collapse
It's nothing to do with the chipset but their microphone calibrations/software.

theoneofgod said:
It's nothing to do with the chipset but their microphone calibrations/software.
Click to expand...
Click to collapse
Back in the days when I had a Galaxy S4, with Cyanogen i had the same issue but with stock rom no problem
I think they didn't optimize the "drivers" for the phone, but it's lame
A 300€ device should not have this kind of issue

thrpod said:
Back in the days when I had a Galaxy S4, with Cyanogen i had the same issue but with stock rom no problem
I think they didn't optimize the "drivers" for the phone, but it's lame
A 300€ device should not have this kind of issue
Click to expand...
Click to collapse
You need to send this directly to Honor themselves via Facebook or Twitter or whatever they use. If they hear you they might fix it but don't get your hopes up.

Same here.I went on a psy party and the sound was crap..Does the honor 6 + have the same microphone?I think it's hardware prob:crying:

original911 said:
Same here.I went on a psy party and the sound was crap..Does the honor 6 + have the same microphone?I think it's hardware prob:crying:
Click to expand...
Click to collapse
It certainly has Contacted Honor, but no answer yet
It's really a game changer for me since I go to many festivals and concerts
Moreover I can't record my self playing music with it... With my GALAXY S4 didn't have this issue, the sound was clear, with bass too

original911 said:
Same here.I went on a psy party and the sound was crap..Does the honor 6 + have the same microphone?I think it's hardware prob:crying:
Click to expand...
Click to collapse
It's the calibration of the microphone, the software.

theoneofgod said:
It's the calibration of the microphone, the software.
Click to expand...
Click to collapse
Would it be possible to edit : /system/etc/audio/codec/ascend_MOGOLIA_ULG_ce.xml ?
Line 594 : Stereo camera

thrpod said:
Would it be possible to edit : /system/etc/audio/codec/ascend_MOGOLIA_ULG_ce.xml ?
Line 594 : Stereo camera
Click to expand...
Click to collapse
I'm not the person to ask this. It's just that Huawei haven't tested the microphone under those circumstances and many other phones and cameras have the same problem.

I edit sample rate at etc/media profiles from 48000KHZ to 44100 as they say and the prob still exist.Even moto e records perfect sound...I'm already thinking changing to meizu mx4 and i really don't want to change it..

Does the microphone issue has a fix?
Hi,
I am looking to buy this phone and already got some good feedback on the battery side. The camera I have seen some nice or good enough photos, now the matter of sound...
This issue with the microphone is quite worrying. I do not record a lot of video, but if I wanted to I want to make sure I get some nice clear audio in the recorded video. Does anyone know if this issue has a fix? I haven't seen this posted anywhere, so maybe someone has done some research better than me and found a workaround. Maybe the latest OTA fixed the issue or some of the custom roms don't have the issue?

Do we have a solution for this?Did Huawei answered?

Hi!
Have another problem: when I call to someone or pick up the phone, people with whom I spoke complained of poor audibility. But in the dictophone mode microphone level still stay absolutely normal. Looks like as program error.
Reflash & customize my phone regular, may be something wrong ((
Now I make 3-th button restore to 5.9.1 without any customization, recieve auto update to 5.9.16, but no luck.
Any idea, please?

frankie_p said:
Hi,
I am looking to buy this phone and already got some good feedback on the battery side. The camera I have seen some nice or good enough photos, now the matter of sound...
This issue with the microphone is quite worrying. I do not record a lot of video, but if I wanted to I want to make sure I get some nice clear audio in the recorded video. Does anyone know if this issue has a fix? I haven't seen this posted anywhere, so maybe someone has done some research better than me and found a workaround. Maybe the latest OTA fixed the issue or some of the custom roms don't have the issue?
Click to expand...
Click to collapse
The microphone quality on the Honour 6 Plus is also very poor when using Bluetooth handsfree.
Have tried this with many different handsfree car kits and car stereos.
It would appear the the noise reduction algorithm is reducing the mic gain with the result that the mic audio level is about 15% of what it should be. This makes it extremely difficult for callers to hear what is being said.
Phone has been replaced.
Have tried 4.4 and 5.1 - no difference
For such a fantastic phone this is a massive oversight. Looking at the Mate 8 (when it appears), but worried may have same issue
Have emailed Hauwei support about issue, but there is no resolution

Multimedia volume is low

Hi, so I bought the Honor 8 FRD-L04 (US version) and from the beggining I have a problem that drive me nuts! The volume on this phone suck. By Bluetooth or by the headphone jack, nothing is different. I've tried the same songs and headsets with my old OnePlus One or my Alienware laptop and the volume is a lot more louder. On this phone the volume is up to the maximum and the music just begin to be loud.
I try everything I could imagine, except resetting it. What I do wrong with this?
I even tried to talk the customers services but they this isn't a problem of the phone! They said that I need the original headset or it will not work! So I said to them that the phone you buy from Newegg doesn't come with the original headset in the box...
Anyway hope someone will have the solution! Thanks

I think what people interpret as loud is subjective. I came from the Galaxy Note 7 and I feel the sound is comparable. The Note 7 had a more tinny sound due to the water resistance but it was clearer. The Honor 8, I feel is as loud but distorts at increased volume on calls (pressing volume up once more at the max volume) and sometimes in YouTube videos with the highs (mids and lows are OK). Using headphones, I have never been one to use volume past 3/4. It just starts hurting my ears.
You may want to try to go into Best Buy or someplace that has the phone on display and test it out compared to yours. Maybe you have a defective unit. Good luck!

If you are rooted, try Viper4Android. If not, there are plenty of music players with powerful amps in the Play Store. I recommend JetAudio and PlayerPro.

XeRoFuN said:
I think what people interpret as loud is subjective. I came from the Galaxy Note 7 and I feel the sound is comparable. The Note 7 had a more tinny sound due to the water resistance but it was clearer. The Honor 8, I feel is as loud but distorts at increased volume on calls (pressing volume up once more at the max volume) and sometimes in YouTube videos with the highs (mids and lows are OK). Using headphones, I have never been one to use volume past 3/4. It just starts hurting my ears.
You may want to try to go into Best Buy or someplace that has the phone on display and test it out compared to yours. Maybe you have a defective unit. Good luck!
Click to expand...
Click to collapse
Note that I never talked about the speaker on the device itself. Always by auxiliary cord or Bluetooth. You didn't understand what I'm trying to say: on my OnePlus one at 3/4 of the volume it hurt my ear, on this phone, when the volume maxed out, the loudness is comparable to OnePlus one at 40%.
Hope it make my problem more clear now.

adriansticoid said:
If you are rooted, try Viper4Android. If not, there are plenty of music players with powerful amps in the Play Store. I recommend JetAudio and PlayerPro.
Click to expand...
Click to collapse
Thanks for the proposition but i already try every player i could (including a paid one: Power Amp). Its not an application problem but maybe a ROM or hardware problem I now I try to find where it come from because customer support just won't help me.
Thanks

caveman1996 said:
Thanks for the proposition but i already try every player i could (including a paid one: Power Amp). Its not an application problem but maybe a ROM or hardware problem I now I try to find where it come from because customer support just won't help me.
Thanks
Click to expand...
Click to collapse
Seems like no other user have reported this problem. Hope you fix it man.
Sent from my Galaxy Tab 3 using XDA Labs

Have you tried with another unit just to check if you got a defective unit?
Also a backup, factory reset and restore?

Are you on the B150 firmware? The update notes said they improved something with audio playback.
In relatively quiet environments I have to turn down media volume to around half or it seems needlessly loud to me. I have a hard time hearing in noisier environments. Calls have been fine (I typically only make ~1min long calls that are straightforward with the person I'm speaking with already knowing why). Youtube playback can get drowned out by passing cars/trucks or my work's incessant, ****ty music.

zinko_pt said:
Have you tried with another unit just to check if you got a defective unit?
Also a backup, factory reset and restore?
Click to expand...
Click to collapse
These are my last tries before I sell this device.
evilpaul13 said:
Are you on the B150 firmware? The update notes said they improved something with audio playback.
In relatively quiet environments I have to turn down media volume to around half or it seems needlessly loud to me. I have a hard time hearing in noisier environments. Calls have been fine (I typically only make ~1min long calls that are straightforward with the person I'm speaking with already knowing why). Youtube playback can get drowned out by passing cars/trucks or my work's incessant, ****ty music.
Click to expand...
Click to collapse
Yes I saw these changes when I first updated it. Calls are ok I guess, but the multimedia volume is lacking of power for me. There is one thing I now is weird is when I put my headphone port on mono audio (in accessibility option), the power become more louder! That's why I'm thinking it's a firmware bugs but aren't sure of this enough.
Anyway thanks again

caveman1996 said:
These are my last tries before I sell this device.
Yes I saw these changes when I first updated it. Calls are ok I guess, but the multimedia volume is lacking of power for me. There is one thing I now is weird is when I put my headphone port on mono audio (in accessibility option), the power become more louder! That's why I'm thinking it's a firmware bugs but aren't sure of this enough.
Anyway thanks again
Click to expand...
Click to collapse
In conclusion it should be a firmware bug.
Sent from my Galaxy Tab 3 using XDA Labs

Definitely a software problem if an update caused it. The best thing I can think of is to root and install Viper4Android, see does that make a difference (Only attempt this if you know what you're doing!)
Sorry I couldn't be of more help

dmooney7291 said:
Definitely a software problem if an update caused it. The best thing I can think of is to root and install Viper4Android, see does that make a difference (Only attempt this if you know what you're doing!)
Sorry I couldn't be of more help
Click to expand...
Click to collapse
ARISE would be the best option.
Sent from my Galaxy Tab 3 using XDA Labs

What headphones you are use?

I totally understand what you mean. I've noticed it on my headphones in particular. I guess it's just a part of the phone and that rooting is the only solution.

Unless it is caused after a software upgrade, its a hardware problem. Try to replace it.

vsriram92 said:
Unless it is caused after a software upgrade, its a hardware problem. Try to replace it.
Click to expand...
Click to collapse
OP already said it. The problem happened after he updated.
Sent from my honor 5X using XDA Labs

adriansticoid said:
OP already said it. The problem happened after he updated.
Sent from my honor 5X using XDA Labs
Click to expand...
Click to collapse
I think that I am not very good to communicate with people in English, because the problem is there from the beggining that I have this phone.

vsriram92 said:
Unless it is caused after a software upgrade, its a hardware problem. Try to replace it.
Click to expand...
Click to collapse
Well it's there since I have this phone so maybe it's hardware but aren't completely sure about it. Anyway Honor just don't want to help me at all, so I can't return it.

caveman1996 said:
Well it's there since I have this phone so maybe it's hardware but aren't completely sure about it. Anyway Honor just don't want to help me at all, so I can't return it.
Click to expand...
Click to collapse
Every manufacturer will try to convince you. You should ask them again and again.
If you are not good in English, take a friend with you and speak.
Compare with any other Honor 8 phone with yours.
Did you go to the service centre by yourself? Or spoke through a call.. If you have gone with the second option, I would say that first option is far better to make him understand.

vsriram92 said:
Every manufacturer will try to convince you. You should ask them again and again.
If you are not good in English, take a friend with you and speak.
Compare with any other Honor 8 phone with yours.
Did you go to the service centre by yourself? Or spoke through a call.. If you have gone with the second option, I would say that first option is far better to make him understand.
Click to expand...
Click to collapse
Well I'm pretty good to understand in English. To speak it's more har for me but up to today I've been able to be understood. I called them multiple times even to a higher rank employee. Here in Canada we do not have any real support because Honor isn't present here... They are only in the US, so I did not get the free 3 months screen waranty. Plus, going to a service center by myself? The only one is in Ontario. It's about 5 hours of traveling in a car, so I think that by calls is my best option. Anyway thanks for the help.
This week I will backup my data and reset it after.

Low in Call Volume (earpiece)

Hello and good day, recently I bought a secondhand google pixel 5''. I found out that the volume during calls is very low and distorted. So, I try to increase the volume during calls using volume buttons but still very low and quiet. I had no issues with microphone like others though. I was on 8.1 June security patch (stock). Please advise and help me. Thanks

zskynet09 said:
Hello and good day, recently I bought a secondhand google pixel 5''. I found out that the volume during calls is very low and distorted. So, I try to increase the volume during calls using volume buttons but still very low and quiet. I had no issues with microphone like others though. I was on 8.1 June security patch (stock). Please advise and help me. Thanks
Click to expand...
Click to collapse
I have the exact same problem. I am wondering if I replacing the speaker would help?

desirus said:
I have the exact same problem. I am wondering if I replacing the speaker would help?
Click to expand...
Click to collapse
Hi. Yeah, sadly I ended up replace the earpiece and it work fine up until now. Its a hardware issue.

Not fixed
I had the motherboard replaced and still have low in-call volume.
zskynet09 said:
Hi. Yeah, sadly I ended up replace the earpiece and it work fine up until now. Its a hardware issue.
Click to expand...
Click to collapse