Camera fault? pictures attached. - Samsung Galaxy S8+ Questions & Answers

Hi, I think I have a big problem with camera on my s8+. There's an yellow/white/green dot moving around the screen while taking picture during sunny day. It occurs also when taking pictures of any artificial lights. I've attached a video sample and picture below. Does anyone else experienced that? Should I ask for replacement from EE as I only have just received the device?
https://imgur.com/gallery/b4ugQ
https://imgur.com/gallery/yF23T
https://imgur.com/gallery/nikfA
https://imgur.com/gallery/DwTve

That's a lens flare. Seems like the lighting conditions at that time were causing it.
Just to verify, using artificial light (example, indoors brightly lit), do you have the dot? If not, it is simply lens flare.
If it is present with any light, just get an exchange, perhaps there is a defect in yours that causes the reflection.
side note: do you have any skin/case/whatever that may be adding to the reflections around the cam?

Nope, no skins, no cases. Was hoping that there is a plastic film on the lense, but there isn't. Or maybe there is?
It also happens with artificial lights, pictures below.
It doesn't happen with my Nexus 6p so if it's "just lens flare", like you said, I'm just gonna cancel my contract and wait for Pixel2. I can't accept anything like that from the device worth that much of money.
Pictures:
https://imgur.com/gallery/5ztry
https://imgur.com/gallery/AsZj8

discodestroyer10 said:
Nope, no skins, no cases. Was hoping that there is a plastic film on the lense, but there isn't. Or maybe there is?
It also happens with artificial lights, pictures below.
It doesn't happen with my Nexus 6p so if it's "just lens flare", like you said, I'm just gonna cancel my contract and wait for Pixel2. I can't accept anything like that from the device worth that much of money.
Pictures:
https://imgur.com/gallery/5ztry
https://imgur.com/gallery/AsZj8
Click to expand...
Click to collapse
That isn't normal then, get an exchange.

Did you ever resolve this? I have the same problem with my new S8+

It's a reflection of whatever light source is facing the camera mine do3s it to. I will find a pic and post as well
Don't take pics facing light source.

Related

[Q] Pictures foggy with flash

Got my Z3 a couple of days ago (wife as well) and when either of us take a picture in an indoor, low light situation the picture is always foggy looking. In fact, even in very low light if the flash goes off, the picture is foggy looking. Anyone else experience this or have any thoughts? Really irritating. Pictures are great looking if no flash though (on both phones).
Yep, same here and tried everything...this camera is why I bought it, and it sucks compared to my Lumia 920
esheesle said:
Got my Z3 a couple of days ago (wife as well) and when either of us take a picture in an indoor, low light situation the picture is always foggy looking. In fact, even in very low light if the flash goes off, the picture is foggy looking. Anyone else experience this or have any thoughts? Really irritating. Pictures are great looking if no flash though (on both phones).
Click to expand...
Click to collapse
I haven't used flash yet but I read somewhere that manual mode reduces this fog effect. i'm guessing it's some sort of lens flare? Try playing with the different scene modes and settings.
Same issue with mine. Been working all week on it and cannot get a good picture inside
Same, swapped first one out only to find this has the same issue, thought i was the only one
esheesle said:
Got my Z3 a couple of days ago (wife as well) and when either of us take a picture in an indoor, low light situation the picture is always foggy looking. In fact, even in very low light if the flash goes off, the picture is foggy looking. Anyone else experience this or have any thoughts? Really irritating. Pictures are great looking if no flash though (on both phones).
Click to expand...
Click to collapse
Need some examples, really. Are you using a case on your phone? Try without. Try a few different modes (auto, manual etc) and see if there's a pattern.
Manual mode and changing iso up seems to allow for better pics.
Sent from my D6603 using XDA Free mobile app
Yes same problem already talked about in depth, try manual mode, keep the ISO as low as possible with the flash, in fact if the object is more than 5m away, then the flash will not really do much, turn it off and increase the ISO
I had the same Problem, and after testing if it was the case or the Glascover, because sometimes the
Pics were foggy and sometimes not.
Some of the Glas Cover makes Reflextions on to the Lens but the worse
are the Fingers on the left Side of the Phone, when you make pics in landscape.
The Finger on the left Top makes so many Reflections to the lens that the Imgages becomes
foggy.
When you make a Pic and hold the Phone in the middle, than all the Pics with Flash are good,
You can test it by yourself in Automodus or Manuell.
rambus
Same issue
Has anyone managed to find a workaround for this??
I'm having the same issue and not sure what to do.
Thanks,

Is this blur bad enough to go through the replace process?

I just got my Z5 Compact today and obviously I tested the camera out ASAP. I can't lie... It kind of bothers me and to me it's quite obvious. It's right in the top left corner but it's quite strong. I got it from Amazon, should I ask for a replacement or should I send it to Sony for a repair? I'm from the UK. I've attached the photo below:
Please take a pic of a book or some normal object. It's already been explained... monitors can cause distorted pics.
joe_dude said:
Please take a pic of a book or some normal object. It's already been explained... monitors can cause distorted pics.
Click to expand...
Click to collapse
My bad. Here is two pics:
Let me know if I should retake them.
I can see some corner blurriness on the top left and the bottom left. I'm not sure it really bothers me though.
Should I return and get a brand new device or should I try and get Sony to repair it?
Could you rotate the camera 180 degrees and take the same pics again. That should verify it.
joe_dude said:
Could you rotate the camera 180 degrees and take the same pics again. That should verify it.
Click to expand...
Click to collapse
The way i see it, it's not a big problem. It's a common wide lens issue. If i'm on your position, i'll just keep the phone as it is. others result might be sharp from edge to edge, but it is really a narrow lens.
it seems you have a problem, your photos give an idea that there is a displacement of elements of the camera module, because the right side is blurred little less than it should be, and the left side is blurred more than it should be. I, I think almost perfectly semetrichno blurry right and left, later lay out a photo, and you can put the photo Made in so: put your phone camera at the table, or close the lens and take a picture in auto mode, photos need to do so that you can see the blue noise, it is a hypothesis, where it has been, and I think this can be judged from the defect. Please upload pictures, I have to see it, it can give more understanding of the problem for me, for you and for all.
To be able to detect the blurr properly, you need to have your phone leveled properly when taking the picture, for example in most of your pictures you take them from a weird angle, like from up to down, or from down to up, you need to take the photo exactly in the front leveled to the same angle as the monitor/book or whatever.
I hope you know what i mean.
joe_dude said:
Could you rotate the camera 180 degrees and take the same pics again. That should verify it.
Click to expand...
Click to collapse
No problem. "DSC_0377" is the rotated picture. Thank you for helping me with this issue.
hansip87 said:
The way i see it, it's not a big problem. It's a common wide lens issue. If i'm on your position, i'll just keep the phone as it is. others result might be sharp from edge to edge, but it is really a narrow lens.
Click to expand...
Click to collapse
I'm not sure it really bothers me, I will only notice it when I look for it and sometimes it doesn't look as severe as other pictures. Also by looking at the camera lens it DOES seem pretty much straight. I probably will not go through the hassle of returning/repairing. Maybe I will try to get it repaired near the end of it's warranty (a year in the UK I think).
vyshgorado said:
it seems you have a problem, your photos give an idea that there is a displacement of elements of the camera module, because the right side is blurred little less than it should be, and the left side is blurred more than it should be. I, I think almost perfectly semetrichno blurry right and left, later lay out a photo, and you can put the photo Made in so: put your phone camera at the table, or close the lens and take a picture in auto mode, photos need to do so that you can see the blue noise, it is a hypothesis, where it has been, and I think this can be judged from the defect. Please upload pictures, I have to see it, it can give more understanding of the problem for me, for you and for all.
Click to expand...
Click to collapse
No worries, I don't think I understood 100% what you said but I put the phone face down on my table and took a picture. There's more light coming from the bottom left but I think that is where the flash is located. If there are any other tests I can conduct for the community please let me know :good:
Pictures:
(1st one - "DSC_0375" is taken normally)
(2nd one - "DSC_0377" is taken upside down)
(3rd one - "DSC_0376" is the one requested by vyshgorado)
Thank you guys for helping a guy out!
EDIT: I'm not sure why the first picture is upside down... on my desktop it is the correct way up.
TheWarKeeper said:
To be able to detect the blurr properly, you need to have your phone leveled properly when taking the picture, for example in most of your pictures you take them from a weird angle, like from up to down, or from down to up, you need to take the photo exactly in the front leveled to the same angle as the monitor/book or whatever.
I hope you know what i mean.
Click to expand...
Click to collapse
Ah yeah I think I know what you mean. Basically have the phone level? If the above photos are not good enough then I'll retake them, thank you for the advice though.
[emoji30]
Enviado desde mi Sony Xperia Z5 utilizando Tapatalk
It's not something that would necessarily bother me but it's clearly annoying you. I'd take it to a Sony store.
theprince1991 said:
Ah yeah I think I know what you mean. Basically have the phone level? If the above photos are not good enough then I'll retake them, thank you for the advice though.
Click to expand...
Click to collapse
I took a look at both pics, and there is a bit of corner blurring in both. But I can't say if that's actually a lens problem or just do wind, lighting conditions, hand movement, etc. Normally, the problem shows up only on one side, so when the phone is rotated, the blurring should have followed. It doesn't look like that is what is happening here.
Okay, so I need you to do another, more conclusive, test. Take a pic indoors, where you have good lighting. Set the camera on a stand/mount/wall - something that will hold it steady (no hand-held pics, please), and use the self-timer, so you don't have to physically touch the phone. Then take the same pic using the timer, rotating it 180 degrees.
Basically, I need a couple of comparison pics where I can rule out any other external factors. Take a pic of some objects at, say, 2m to 4m away (or 5 to 10 ft). Blank wall is no good, as there isn't any details to see blurring. If you have time, take a few sets of pics of different objects/background. Makes it a bit easier to judge with more data.
:cyclops:
Sh4rkill3r said:
[emoji30]
Enviado desde mi Sony Xperia Z5 utilizando Tapatalk
Click to expand...
Click to collapse
I can't see any blur on your photos lol.
joe_dude said:
I took a look at both pics, and there is a bit of corner blurring in both. But I can't say if that's actually a lens problem or just do wind, lighting conditions, hand movement, etc. Normally, the problem shows up only on one side, so when the phone is rotated, the blurring should have followed. It doesn't look like that is what is happening here.
Okay, so I need you to do another, more conclusive, test. Take a pic indoors, where you have good lighting. Set the camera on a stand/mount/wall - something that will hold it steady (no hand-held pics, please), and use the self-timer, so you don't have to physically touch the phone. Then take the same pic using the timer, rotating it 180 degrees.
Basically, I need a couple of comparison pics where I can rule out any other external factors. Take a pic of some objects at, say, 2m to 4m away (or 5 to 10 ft). Blank wall is no good, as there isn't any details to see blurring. If you have time, take a few sets of pics of different objects/background. Makes it a bit easier to judge with more data.
:cyclops:
Click to expand...
Click to collapse
Cool, sorry I've been a bit busy, it's probably going to be impossible for me to do this in natural sunlight as by the time I leave work it's already dark!
joe_dude said:
I took a look at both pics, and there is a bit of corner blurring in both. But I can't say if that's actually a lens problem or just do wind, lighting conditions, hand movement, etc. Normally, the problem shows up only on one side, so when the phone is rotated, the blurring should have followed. It doesn't look like that is what is happening here.
Okay, so I need you to do another, more conclusive, test. Take a pic indoors, where you have good lighting. Set the camera on a stand/mount/wall - something that will hold it steady (no hand-held pics, please), and use the self-timer, so you don't have to physically touch the phone. Then take the same pic using the timer, rotating it 180 degrees.
Basically, I need a couple of comparison pics where I can rule out any other external factors. Take a pic of some objects at, say, 2m to 4m away (or 5 to 10 ft). Blank wall is no good, as there isn't any details to see blurring. If you have time, take a few sets of pics of different objects/background. Makes it a bit easier to judge with more data.
:cyclops:
Click to expand...
Click to collapse
Hi there, ur advice is apreciated, but dont u think that any fone sitting on a stand with a superior lighting conditions will get the pic 100% right ?
In my case m not having any distortion but rather lots of blurr, and i think the reason for this is bcuz once u snap the pic it takes abt 1 sec to 1.5 sec to fully take the pic.
theprince1991 said:
I can't see any blur on your photos lol.
Cool, sorry I've been a bit busy, it's probably going to be impossible for me to do this in natural sunlight as by the time I leave work it's already dark!
Click to expand...
Click to collapse
you are blind then. the first have blur at left and the second is with phone rotated with blur at right. is pretty visible.
Sh4rkill3r said:
you are blind then. the first have blur at left and the second is with phone rotated with blur at right. is pretty visible.
Click to expand...
Click to collapse
Woah, calm down bre.
Ok here are some pics
Ok, thought I'd upload some photos.
I'm not a pro
Just an average joe.
They were all done with superior auto.
I don't think I have the blurring issue due to the misaligned lens.
Low light performance is an absolute abomination though (I don't have any because I delete them) Does anyone want to share camera settings with me that allows for decent low light performace?

Lens Flare?

Has anyone else noticed significant lens flare during night shots with a source of light in the frame? It happens in day shots as well, but its less noticeable as the dot isn't in a dark/black background.
I realise lens flare is normal when shooting in a sunny conditions, but this was a night shot triggered by not a particularly bright porch light and the moon. For whatever reason the S7 cam seems to be particularly sensitive to it. And its not a normal corona type lens flare, but just a dot.... that depending on how I angled the phone, I could get to move around and see in the live view before I took the photo, some angles I could get it to go away (or at least out of frame).
I have the titanium silver S7, in a clear case. I wonder if it isn't an issue with some sort of reflection off the case?
Never noticed! Can you upload an example?
Sent from my SM-G930F using XDA-Developers mobile app
upload example
Two examples.
angelo27093 said:
upload example
Click to expand...
Click to collapse
Here's a couple. The dots are marked. I think I know whats happening. These were taken on auto, so in determining the exposure, it raised ISO so it tended to capture more light that didn't look like it was there. The first one is a light blob is appearing on a spruce, it couldn't possibly reflect light, but the 2nd one similar, though there is a light varnish on the stair so it could reflect something back. I think its reflecting off the back of the phone, hence the more squarish appearance. My eyes didn't see that light though, so I don't know why the sensor picked it up.
First One:
imgur.com/i1eF0tj
2nd:
imgur.com/e1pa8v6
33buddyrich said:
Here's a couple. The dots are marked. I think I know whats happening. These were taken on auto, so in determining the exposure, it raised ISO so it tended to capture more light that didn't look like it was there. The first one is a light blob is appearing on a spruce, it couldn't possibly reflect light, but the 2nd one similar, though there is a light varnish on the stair so it could reflect something back. I think its reflecting off the back of the phone, hence the more squarish appearance. My eyes didn't see that light though, so I don't know why the sensor picked it up.
First One:
imgur.com/i1eF0tj
2nd:
imgur.com/e1pa8v6
Click to expand...
Click to collapse
go back to the samsung store

Severe lens flare on camera - prob. hardware related

On my small Pixel (black 128GB edition) I get severe lens flares in situations, that were never a problem for any smartphone before.
https://www.youtube.com/watch?v=pfz8YmHmeJ4 The video here illustrates the issue pretty well, several very well known people on YouTube + Twitter have encountered the exact same problem, including @MKBHD, @DetroitBORG and @superscientific !
I'd like to know if there are devices out there that don't have this problem. You won't see it in all lighting situations, but it's very pronounced in some - where it shouldn't be.
I have.noticed this today on my camera I attached a photo the halo or flair can be seen at the bottom the pale grey around the bottom left and right. Like you say, it's only in certain light conditions and certain angles. Must be the glass that surrounds the lense.
Looks like the the phone has been rushed out and not tested properly.
Two more photos
This is definitely a design floor as happens if the camera is on its sides, upside down and normal. Really didn't expect this from such a highly priced phone.
Some more photos from me:
I'm talking to support via the built in support. I'll let you know what they say.
I'm taking mine back to the carrier store in an hour. No way I'm going to accept this.
This is happening to me as well. Definitely a deal breaker, unless covering the glass with a case fixes the problem. It's a shame, because the camera blows everything else out of the water.
Been in contact with EE and they have said my handset is defective so they are sending me a new one tomorrow. Excellend support from them, Thought it would have been a pain in the arse
Mcyates said:
Been in contact with EE and they have said my handset is defective so they are sending me a new one tomorrow. Excellend support from them, Thought it would have been a pain in the arse
Click to expand...
Click to collapse
Well be prepared for disappointment. My phone has it too. I guarantee every Pixel does. Probably because of the subtle curve on the rear glass.
Nitemare3219 said:
Well be prepared for disappointment. My phone has it too. I guarantee every Pixel does. Probably because of the subtle curve on the rear glass.
Click to expand...
Click to collapse
Yeah I'm not going to hold my breath, but the guy who done the video in the first post had two pixels and only one of them done.this. I'll just keep returning them until I get one that works
Google said they didn't know about this but they have forwarded the link to this thread and the YouTube video so they can investigate further.
Mcyates said:
Yeah I'm not going to hold my breath, but the guy who done the video in the first post had two pixels and only one of them done.this. I'll just keep returning them until I get one that works
Google said they didn't know about this but they have forwarded the link to this thread and the YouTube video so they can investigate further.
Click to expand...
Click to collapse
https://www.reddit.com/r/GooglePixe...googler_on_halo_effect_can_be_mitigated_with/
Nitemare3219 said:
https://www.reddit.com/r/GooglePixe...googler_on_halo_effect_can_be_mitigated_with/
Click to expand...
Click to collapse
Thanks for the lim, well I can't stop the new phone arriving so I'll just take hold of it and wait for the update.
really
Nitemare3219 said:
https://www.reddit.com/r/GooglePixe...googler_on_halo_effect_can_be_mitigated_with/
Click to expand...
Click to collapse
Do you really believe they are going to eliminate the halo with that approach?
No way. It's a design flaw. The question is how does that digital picture site
give this phone such a high rating and they never saw this in any of their pictures?
This just doesn't add up. I am awaiting the XL to come back in stock to order
but this is a deal breaker for me unless this is a defect on a few phones.
CC
cc999 said:
Do you really believe they are going to eliminate the halo with that approach?
No way. It's a design flaw. The question is how does that digital picture site
give this phone such a high rating and they never saw this in any of their pictures?
This just doesn't add up. I am awaiting the XL to come back in stock to order
but this is a deal breaker for me unless this is a defect on a few phones.
CC
Click to expand...
Click to collapse
DxOMark actually did mention the lens flare/halo if you read the entire review... they just call it something more technical.
Yes, I fully believe they will be able to correct for this issue, at least SOMEWHAT, in software. I think the question will be whether or not they can actually preserve detail in the area where the flare is occurring. Google has pulled off some amazing feats with this camera just because of its software... they're not going to claim to do something they can't do.
Halo
Nitemare3219 said:
DxOMark actually did mention the lens flare/halo if you read the entire review... they just call it something more technical.
Yes, I fully believe they will be able to correct for this issue, at least SOMEWHAT, in software. I think the question will be whether or not they can actually preserve detail in the area where the flare is occurring. Google has pulled off some amazing feats with this camera just because of its software... they're not going to claim to do something they can't do.
Click to expand...
Click to collapse
So you are saying this is on all Pixels? Not a defect of a few?
CC
cc999 said:
So you are saying this is on all Pixels? Not a defect of a few?
CC
Click to expand...
Click to collapse
According to Google, yes. The lens assembly is subject to very tight manufacturing tolerances. Every Pixel is going to have this issue.
Got my new phone, and as stated above I still have the flair so I'm really.imterested into what Google can actually do. I'm off to the park with my dog layer so I'll take lots of photos and upload them here if they have any flare issues.
Don't accept this. Take it back to your point of sale. Get another phone. I am so ****ing done with this.
"We completely, retardedly screwed the entire design of our phone and will now make you use a certain camera mode to mitigate (not resolve) the issue in software"
None of you should accept this.
Out of maybe 100 photos I have taken with this phone, you can maybe see it in like 3-4 photos. Only really happens on my end if I am shooting directly into a light source which most photos are pointing away from a light source. It's not like every photo comes out like this.
I am very very happy with this phone and the camera.
RoccoN4 said:
Out of maybe 100 photos I have taken with this phone, you can maybe see it in like 3-4 photos. Only really happens on my end if I am shooting directly into a light source which most photos are pointing away from a light source. It's not like every photo comes out like this.
I am very very happy with this phone and the camera.
Click to expand...
Click to collapse
Just been to the park and took some photos only one photo out of about 50 had a halo. I believe Google will fix this.
I've added some of the photos i took today.

Is Lense flare a common hardware problem?

Here in China, was about to buy the phone.
I have seen several reviews mentioned the lense flare issue.
wondering whether this is a software problem or a hardware issue. Will it be fixed sooner or later?
Appreciate your comments.
Seems likely to be hardware related. I have only seen it once or twice and it has to be in the perfect lighting arrangement to really see it. I think it is being blown way out of proportion, it isn't anywhere near as bad as the internet would have you believe.
JAYNO20 said:
Seems likely to be hardware related. I have only seen it once or twice and it has to be in the perfect lighting arrangement to really see it. I think it is being blown way out of proportion, it isn't anywhere near as bad as the internet would have you believe.
Click to expand...
Click to collapse
Thank you dude for the detailed info
bush911 said:
Here in China, was about to buy the phone.
I have seen several reviews mentioned the lense flare issue.
wondering whether this is a software problem or a hardware issue. Will it be fixed sooner or later?
Appreciate your comments.
Click to expand...
Click to collapse
I've never seen it happen on my pixel and I take a lot of photos. Any camera will show flare if you're shooting towards the light... even my $4k DSLR..
bush911 said:
Here in China, was about to buy the phone.
I have seen several reviews mentioned the lense flare issue.
wondering whether this is a software problem or a hardware issue. Will it be fixed sooner or later?
Appreciate your comments.
Click to expand...
Click to collapse
I've seen it often but it doesn't look too bad. I'll attach a picture where it's caused by the backlight of my computer screen
I can reproduce it in certain conditions. For example, I can reproduce the halo on my phone when the light source is facing the opposite direction of the camera and I angle the camera precisely the right away. Aside from that, I've never had it affect any photos unless I'm intentionally trying to get it do so to see what's causing it. I've never had it show up in any of my outdoor photos yet.
It is definitely blown way out of proportion by people on the internet, IMO. It doesn't really happen to me unless I'm shooting right at the sun or a bright light source (which is kind of a bad way to take photographs in general anyway).
I have received my blue Pixel yesterday and thought that Google possibly did something to fix it and didn't expect my unit to have this. An hour ago, I was trying the camera out and was in the kitchen. When the light source was on left from me, then halo appeared, tilting/moving the phone closer towards the left(to the light), then halo started to diminish and after 15-20 degrees it was no longer affecting the shot. The halo thing is easy to spot and user is just able to turn a little and have a perfectly nice shot. I am personally not concerned about this unless the issues would be very severe and would appear in multiple angles. I think the back glass panel could be the issue.
Well noted, thank you guys for your response. will try to buy one from goole, ship to USA, then transfer to China.

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