Mate 9 just died all of a sudden - Huawei Mate 9 Questions & Answers

Hi all
Today while just browsing on the web my Mate 9 just froze and then went black. Now I cannot do anything with it anymore it's just dead, with black screen.
Also hooking up the charger and pressing all the button combinations does not make any difference.
Has anybody experienced something similar as well?
Also I bought my Mate 9 6gb/128gb via AliExpress from China. Has anyone perhaps got any experience/information how it works with the warranty? It's still with in the 12 Months.
The seller has not replied, but Huawei did stating that the Warranty is only valid within China seeing it's a Chinese device..
Thanks very much, all help is greatly appreciated!

Related

[Completed] [Q] Huawei Honor 3C Touch Problem

Hello Sir, I have Huawei honor 3c with 2GB RAM. It dropped from my hand and only screen glass became scratched. I still used it for 2 months and was really excellent. Then I changed its glass, now my phone is giving me some problems. Some time when it is on charge its ok but when i remove the charger, touch donot work. Some time it is opposite, when charging it is hanged and to remove charger it is ok. I went to mobile shop and they said we do not know.
Can you suggest me, what to do with it...Should i throw it or can be functional normally again?
Hi, thank you for using XDA Assist. See if anyone here can help you, http://forum.xda-developers.com/showthread.php?t=2773098

Honor 6 (L60-04) Restart loop on logo after Update

Hello,
I am using honor 6 International variant (L60-04) ,it was running on Kitkat with EMUI 3.0. After seeing the update pack EMUI 3.1(lollipop update) available in indian honor website (now it is removed), I installed it on my device as per instructions provided. Though installation was successful, when I try to open any app while not in charging phone gets turnoff and a loop of auto restart on Honor Logo screen happens. Phone behaves normally while charging.
Tried Hard and soft resets with no luck. Thought may be an issue with update pack, so I used downgrade pack and then applied EMUI 3.0. But still issue remains same.
Phone was deposited in Service Center, after keeping for 40 days these greddy guys here said there is an issue with motherboard n screen. They are charging half the original price for taking my phone and giving other repaired piece. I got clarity that these people never sent my mobile to Huawei which they said earlier and they want to cash the opportunity on out of warranty devices.
Note: I never rooted my phone.
Any help from experts to bring my phone back in action would be much appreciated.
Thanks
Krishna
krishnavihar_9 said:
Hello,
I am using honor 6 International variant (L60-04) ,it was running on Kitkat with EMUI 3.0. After seeing the update pack EMUI 3.1(lollipop update) available in indian honor website (now it is removed), I installed it on my device as per instructions provided. Though installation was successful, when I try to open any app while not in charging phone gets turnoff and a loop of auto restart on Honor Logo screen happens. Phone behaves normally while charging.
Tried Hard and soft resets with no luck. Thought may be an issue with update pack, so I used downgrade pack and then applied EMUI 3.0. But still issue remains same.
Phone was deposited in Service Center, after keeping for 40 days these greddy guys here said there is an issue with motherboard n screen. They are charging half the original price for taking my phone and giving other repaired piece. I got clarity that these people never sent my mobile to Huawei which they said earlier and they want to cash the opportunity on out of warranty devices.
Note: I never rooted my phone.
Any help from experts to bring my phone back in action would be much appreciated.
Thanks
Krishna
Click to expand...
Click to collapse
i have the same problem
Guys, waiting for ur valuable inputs...help me

Honor 8 Stuck in Reverse Charging Mode

For about a month now my Honor 8 will only charge when powered off. The rest of the time it doesn't recognize when a USB is connected. (I've tired three different cords)
I just discovered in the setting, it is permanently set to reverse charging and won't let me select any other option other than reverse charging.
Factory reset has changed nothing
Easiest option is to contact huawei support and get a replacement. Unless you try flashing stock rom again
I also would get the charger replaced alone with the phone.. May be the charger at fault and the phones gone into some. Kind of protection mode...
Same problem
beaverbanker said:
For about a month now my Honor 8 will only charge when powered off. The rest of the time it doesn't recognize when a USB is connected. (I've tired three different cords)
I just discovered in the setting, it is permanently set to reverse charging and won't let me select any other option other than reverse charging.
Factory reset has changed nothing
Click to expand...
Click to collapse
Hey, did the issue get resolved for you? I am also facing the same problem.
Having the same issue with my honor 8. Anyone found a fix for this reverse charging issue?
Sent from my LG-H990 using XDA-Developers Legacy app
Yes. I use the stock charger only. Mine will return to normal when i reboot the phone or if i plug in the charger. But the reverse charging status will again activate after couple of hours.
Sent from my LG-H990 using XDA-Developers Legacy app
Anyone ever find a solution to this nightmare? It hit my Honor 8 about a week ago and I'm so mad at Honor. I had to go out and purchase a new phone because it was hit and miss whether it was going to take a charge or not. I assume I'll have to send mine in under warranty but was really hoping someone found a way to fix this software issue so I could just return my Moto Z Play. I'm happy of course that mine is still under warranty but seriously, who can send their phone in and then go without for who knows how long honor will keep it. They left me no choice so it seems this is quite common. That being said, honor should automatically send out a new replacement device and only then should we send our defected software phone in to them. Anyone please let me know if you have found a fix for this before I jump through hoops to send my device off for warranty. Thanks.
This is now a common old thing
Dconn1975 said:
Anyone ever find a solution to this nightmare? It hit my Honor 8 about a week ago and I'm so mad at Honor. I had to go out and purchase a new phone because it was hit and miss whether it was going to take a charge or not. I assume I'll have to send mine in under warranty but was really hoping someone found a way to fix this software issue so I could just return my Moto Z Play. I'm happy of course that mine is still under warranty but seriously, who can send their phone in and then go without for who knows how long honor will keep it. They left me no choice so it seems this is quite common. That being said, honor should automatically send out a new replacement device and only then should we send our defected software phone in to them. Anyone please let me know if you have found a fix for this before I jump through hoops to send my device off for warranty. Thanks.
Click to expand...
Click to collapse
Hii
I think you should not wait and loose evan more of your warranty period
Becouse it is now several months old thread and nobody found and solution
Let us know what thay told you and if you got an replacement for the phone at all
That way you could also help someone with some issues too
:highfive:
I do plan to return mine to Huawei Honor and I believe they are located in Texas. I'm located in Mississippi so I'm not that far from them. I have no clue as to how long they will keep it but I will indeed report back to this thread with what ever they end up doing for me on my device. They want a picture of my receipt too along with several pics of the phone. I have no problem giving the pics of the phone but I don't know where even to begin looking for my receipt. They should be able to use the IEMI number and track the when the day it went in use and there is their receipt proof of the day I purchased it. Hopefully this company will take care of me but I'm already out $400 dollars. There isn't really anything they can do now to replace my money and totally win my 100 percent loyalty back. Before this every piece of mobile tech I owned was Huawei. Not anymore bc I use Moto Z Play now because they would not send me out a replacement after I told them I cannot go without a phone.
Hii @Dconn1975
Just one thing..take some pictures and also some of the screenshots for yourself too
Couse I just few days ago had been reading that one Honor 8 owner send it to the service..
And they had told him that thay took apart the phone and found out that it had been in some kind of water
couse after opening the phone there was a green spot coused by water on the motherboard
And they did not change the phone for him
The owner knew it can not be that way so he got the phone back and than let his friend
disassemble the phone.. they did not found anything on the motherboard what they did tell him
So long story short they also lied to him and did not give him any replace
He is now here on xda asking what to do now..
So be carefull .. take some pictures of the phone.. evan some screenshots..
Just in case they come up with something and saying you void your warranty and
they wont replace your phone...
Good luck
Still no DIY fix for this issue? Sigh. Honor 8 will be my first and last Huawei phone. Won't buy this huawei **** anymore
Sent from my LG-H990 using XDA-Developers Legacy app
Yeah as much I have praised honor Huawei I now am done. I have to send mine back as they won't send me a replacement and who in this entire world can seriously now go without a phone. I've even won contests and free cell phones on Android central for my articles on EMUI. That's a shame too. I absolutely love EMUI and personally I do not in any way think it's anything like Android. The entire feel and experience is just that different. EMUI is 10 times smoother than Android and it's not choppy nor sticky. It has zero lag time and it can easily or could be branded as a third mobile tech software choice in addition to Android and IOS. To be honest since I went out and bought a Moto Z Play, I even doubt I'll bother sending mine in after reading the after sales stuff that Huawei does not stand behind. Plus they've cost me $399 so I'm super angry and I may have won some article contests but I can do that with another company too. I'll miss EMUI no doubt but not from what I read their after sales commitment.
Hey guys i found a solution when im not english so sorry for my english but i had the same problem and its was very arasing but i foud a way to fix it
First you go on the menu where its have the option like normal mode reverse and all... Then you click the normal mode and then you plug fast your phone and it will work
Sorry for my english guys but this is my solutions have a great day
Frenchman75 said:
Hey guys i found a solution when im not english so sorry for my english but i had the same problem and its was very arasing but i foud a way to fix it
First you go on the menu where its have the option like normal mode reverse and all... Then you click the normal mode and then you plug fast your phone and it will work
Sorry for my english guys but this is my solutions have a great day
Click to expand...
Click to collapse
English is OK. You do it every time when you charge it? Or does it fix the problem forever?
0mrwhatsupguy0 said:
English is OK. You do it every time when you charge it? Or does it fix the problem forever?
Click to expand...
Click to collapse
hum no you have to do it every time but atleast you don t have to power off your phone
Hello everyone, I have the same problem. I can charge my device by choosing charge only option and connecting the USB cable just after.
If you look at the menu showed in the notification bar it is similar to the menu option, something like USB configuration, in the developer settings. If you don't see the developer settings you have to activate them. But it is not the same menu, there is no reverse charge option. Could it be a hidden menu?
I have tried to delete the settings app data, but it hasn't helped.
Hope it could help someone to solve this issue.
usb reverse charging flickering
Im having problem with usb icon for charging is flickering. When i swipe notification screen down and tap on the notification of it it says reverse charging. When i connect charger it is ok. but when no usb cable it keeps flickering. Is there an app that disables usb entirely? The usb connector is clean and i got my honor 8 about 10 months and it started like week ago. Maybe an update to emui?. If we could just block reverse charging option that would be great.
Here is a video of it:
.ww. uschovna .cz/en/zasilka/MDUEC76ISGUW6SJ4-MEW/
Please help, what should i do?
OP here:
So I never figured out a fix for this. I contacted Honor they were going to warranty my phone, but I had to mail it to the warranty center from a US address ( I live in Canada). So I contacted my retailer Newegg and they were awesome to deal with. I sent them my old phone (they covered shipping) and they mailed me a new one. So if this happens, I think warranty is your only option.
beaverbanker said:
OP here:
So I never figured out a fix for this. I contacted Honor they were going to warranty my phone, but I had to mail it to the warranty center from a US address ( I live in Canada). So I contacted my retailer Newegg and they were awesome to deal with. I sent them my old phone (they covered shipping) and they mailed me a new one. So if this happens, I think warranty is your only option.
Click to expand...
Click to collapse
So. Did the phone reach you ?
om3bm said:
Hello everyone, I have the same problem. I can charge my device by choosing charge only option and connecting the USB cable just after.
If you look at the menu showed in the notification bar it is similar to the menu option, something like USB configuration, in the developer settings. If you don't see the developer settings you have to activate them. But it is not the same menu, there is no reverse charge option. Could it be a hidden menu?
I have tried to delete the settings app data, but it hasn't helped.
Hope it could help someone to solve this issue.
Click to expand...
Click to collapse
Thanks it does work. But this such an annoying . Tho Good to know its not a hardware defect.

Bricked Mi4c stuck at MI logo

Hello everyone, I'm having a problem with my phone and I'm on the verge of just dumping it into the garbage.
My Mi4c screen got broken and I couldn't unlock it anymore, so I could not do a backup or anything similar.
I bought a new screen (from GearBest, supposedly it's original) and handed it to a repair shop here where I live. When I got back, the phone was stuck at the MI logo (it is NOT restarting, it just stays in the MI logo forever) and the guy at the store told me that the screen is not original, hence why it is not working.
I contacted GearBest about this, but of course they don't care and are taking ages just to respond to my messages.
In the meanwhile, I took the phone to another repair shop, which also could not do anything about it.
After this, I used XiaomiFlash to flash the latest stable China release (released yesterday). Nothing different happened, so, after a lot of googling and realising my phone was now boot locked, I flashed the ROM 6.1.7 using an older version of XiaomiFlash and then used Fastboot to unlock the bootloader.
With the ROM 6.1.7 nothing changed though, still stuck at the MI logo, so I kept googling and eventually decided to go for the xiaomi.eu latest ROM (which I believe my phone had some previous version of it installed before).
Used Fastboot and flashed TWRP (version 3.0.2.0) onto the recovery partition, which didn't help, because I still can't go into recovery mode (Vol up + Power button), it always goes either to the MI logo or to the Flashboot (if I do Vol down + Power button).
So this is where I am now, can't go into recovery, already tried 2 different ROMs and my googling powers are running out.
Any ideas?
EDIT
I just found this thread: https://forum.xda-developers.com/mi-4c/help/xiaomi-mi4c-stuck-mi-logo-screen-booting-t3444469
I tried to boot up without one of the connectors of the screen (the one on top) and it passed the Mi logo screen!
Does this confirm a problem with the screen? If it is, how can I prove to GearBest that they sent the wrong one? I already sent them some pictures/video and explained the situation a thousand times, but they don't seem to hear me out.
I don't think sites like GearBest or Greekbuying care your problem. As you said above, they are the worst of worst.
https://forum.xda-developers.com/mi-4c/help/mi4c-battery-replacement-to-buy-t3534085
Check above thread, they are discussing original parts. Frst you need to figure what is the real problem. otherwise waste of money twise
Suxter said:
I don't think sites like GearBest or Greekbuying care your problem. As you said above, they are the worst of worst.
https://forum.xda-developers.com/mi-4c/help/mi4c-battery-replacement-to-buy-t3534085
Check above thread, they are discussing original parts. Frst you need to figure what is the real problem. otherwise waste of money twise
Click to expand...
Click to collapse
Thanks for your reply.
I'm almost sure it's the screen now, because I think I've tried everything else. The only moment where the phone got past the MI logo was when I disconnected the top connector of the screen.
I'll just buy another one from Dragon-TT and will try to get my money back from GearBest (laughable, I know).
HugojNeves said:
Thanks for your reply.
I'm almost sure it's the screen now, because I think I've tried everything else. The only moment where the phone got past the MI logo was when I disconnected the top connector of the screen.
I'll just buy another one from Dragon-TT and will try to get my money back from GearBest (laughable, I know).
Click to expand...
Click to collapse
good luck
Hello,
i have the same problem with my new screen too. I bought my on Vifocal.com.
Did you have success with the new screen? Or have you found another solution for this problem?
Suxter said:
good luck
Click to expand...
Click to collapse
jeffjas said:
Hello,
i have the same problem with my new screen too. I bought my on Vifocal.com.
Did you have success with the new screen? Or have you found another solution for this problem?
Click to expand...
Click to collapse
My update to this thread:
1. It turns out GearBest sent the incorrect screen after all. After a lot of complaints, they refunded me the value of the screen, but I still lost 50€ on shipping and customs.
2. After that, I bought another screen, this time from Dragon-TT. This sound ridiculous (it is!) but this screen came with the cable cut, so pretty much useless. I also complained a lot with them, but to no good. They suggested that I was not careful with it and that it was my fault or that I was the one cutting the cable (to what purpose I would do that, I still don't know to this day). I lost 35€ more.
3. With both of the stores I sent photos and videos and tried to get my money back or that they would send a new screen. To no avail.
4. Having lost already a lot of money and time, and without knowing if there's any other store to buy (supposedly) original Xiaomi replacement parts, I just bought a new phone.
Wow, you had tons of bad luck. Did you buy another mi4c?
Trimis de pe al meu Mi-4c folosind Tapatalk
cezarmed2 said:
Wow, you had tons of bad luck. Did you buy another mi4c?
Trimis de pe al meu Mi-4c folosind Tapatalk
Click to expand...
Click to collapse
Yeah this was Murphy's Law in action for sure.
I bought another Mi4c yes, I had already bought a screen protector for it.
Just a quote from another thread exactly on the same subject:
https://forum.xda-developers.com/showpost.php?p=76245551&postcount=3

Oneplus 7 Pro Screen Blank issue

Hi,
I have a 9-month-old Oneplus 7 Pro. I am from Bangalore, India. This is my first Oneplus device. Previously I was owner of Nexus Series and Samsung devices.
I was expecting my Oneplus 7 Pro to last a few years considering the extended software support from OnePlus. But for the last 3 days, the screen has gone black. I am able to get calls, notifications, and even alarm tones. Even the slider button for notification works and I can feel vibrations. But the screen does not turn on. This is the 2nd time it is happening to me. It had happened the first time before two months when there was Corona lockdown. I was unable to give for service due to lockdown. After a week, the screen came back miraculously.
Now the problem has recurred again, I am trying to call Oneplus support, no one answers. No luck with chat as well. I have tried volume up + power to reboot, nothing happens. I scheduled for pickup to service for Saturday, still, no one bothered to call or msg till today! Now I am fed up with Oneplus. Have decided never to buy again. Better luck with Samsung / iPhone. My wife's Mi phone has better service, I guess!
Have anyone faced similar issues? How can I revive my phone? Thanks in advance.
Have you tried volume up and down plus power for 30 seconds?
djhulk2 said:
Have you tried volume up and down plus power for 30 seconds?
Click to expand...
Click to collapse
Yes. I can even feel it vibrate after few seconds. But it doesn't work. The display is not coming on.
Well that is a force reboot, do you see anything in a dark room? Other than that, can't say I had this problem and I had this phone since launch
djhulk2 said:
Well that is a force reboot, do you see anything in a dark room? Other than that, can't say I had this problem and I had this phone since launch
Click to expand...
Click to collapse
No, nothing is visible. Will see what Oneplus says... Thanks for your response.

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