Database Info

[Q] LG G2 will not power on, seemingly no reason

Here is what happened exactly:
So the phone is sitting on my windowsill so i can get service and receive texts messages. i get a text so i walk over, pick up my phone, unlock it, and i pressed on the textbox to start typing my reply message. as soon as i press the text box my phone freezes, and thinking its no big deal i hold down the power button to turn off my phone (took about 10 seconds to power off). Now my G2 will not do anything at all, wont power on, wont charge, the red light doesn't even come on with the charger plugged in.
Things I've tried:
holding power/power+down/power+up for 2 minutes+
disconnecting the battery for 5 minutes and trying ^ again
disconnecting every component and reconnecting then trying ^^ again.
disconnecting battery, plugging in charger
disconnecting battery, plugging in charger, then reconnecting battery with charger still attached
charging with lg charger for 12 hours
additional details that may be useful:
at&t D800
rooted
cwm recovery
optimus g3 custom ROM
literally never have had an issue with this phone before
a new battery is on its way in case that is the issue

blacklight215 said:
additional details that may be useful:
a new battery is on its way in case that is the issue
Click to expand...
Click to collapse
Scratch that, i actually canceled the purchase of the new battery because i think i may need a new mobo instead. I'm not gonna buy anything until i get a second opinion at least.

sorry about the 3rd post in a row
I've ordered a new motherboard that has arrived today in the mail. after i get that in my old phone ill update the thread again.
I have to say though, i am extremely surprised and irritated by the absolute lack of support I've received from this site. i would always come here to find answers in other threads and the community seemed pretty awesome, so its pretty unfortunate that i haven't gotten even a single reply. i guess people only want to help others when they already no the answer...

blacklight215 said:
I've ordered a new motherboard that has arrived today in the mail. after i get that in my old phone ill update the thread again.
I have to say though, i am extremely surprised and irritated by the absolute lack of support I've received from this site. i would always come here to find answers in other threads and the community seemed pretty awesome, so its pretty unfortunate that i haven't gotten even a single reply. i guess people only want to help others when they already no the answer...
Click to expand...
Click to collapse
Have you found a solution to this? My phone did the exact same thing yours did last Friday. I tried several button combos and the only thing that gave me some hope was resetting (power + vol. down). I was able to get the LG splash, then the ATT splash and jingle with the LED lights changing colors, but that was it, went back to dead. I'm debating ordering a battery and some tools to try and get this working again.

thestrangebrew said:
Have you found a solution to this? My phone did the exact same thing yours did last Friday. I tried several button combos and the only thing that gave me some hope was resetting (power + vol. down). I was able to get the LG splash, then the ATT splash and jingle with the LED lights changing colors, but that was it, went back to dead. I'm debating ordering a battery and some tools to try and get this working again.
Click to expand...
Click to collapse
Yeah, so i got the mobo in my phone and it turned on and everything was working again! however the mobo i bought had a broken battery connection so i could only use it if it was on the charger so i had to send it back. but replacing my motherboard will fix my issue.
as for yours i have no idea, if it wont turn on even with the charger plugged in then replacing your mobo may be a solution.
i still think its pathetic that no one with real experience has replied to this thread, i guess you cant believe what your told about this place unless your question is easy to answer.

blacklight215 said:
Yeah, so i got the mobo in my phone and it turned on and everything was working again! however the mobo i bought had a broken battery connection so i could only use it if it was on the charger so i had to send it back. but replacing my motherboard will fix my issue.
as for yours i have no idea, if it wont turn on even with the charger plugged in then replacing your mobo may be a solution.
i still think its pathetic that no one with real experience has replied to this thread, i guess you cant believe what your told about this place unless your question is easy to answer.
Click to expand...
Click to collapse
Where and how much was your mobo? Did you have to solder anything?

thestrangebrew said:
Where and how much was your mobo? Did you have to solder anything?
Click to expand...
Click to collapse
i got it on eBay, the original price was like $120 but i put in an offer of $75 and they took it. when you buy it make sure you compare the pictures on the posting to your actual Mobo.
All that you will need for the switch is a credit card, a knife, an extremely tiny screw driver, and some double sided tape(the tape is optional).
as you can see in my picture, the board i bought is on the right and the old one is on the left. you have to watch for stuff like that when buying a part like this.
i think I'm about to buy a D800 G2 with a busted screen for $40 in the next hour, if i get it ill let you know how it goes.

Success!!!
Alright so yesterday i did buy that busted G2 and when i met up with the kid i made sure everything worked before i bought it. i got back to work and made the switch(i was going slow and i was debating on swapping the charging component, took about 35 minutes).
I did not wanna put my Sim in the phone until after i had downloaded all my apps and configured all of my settings the way i like them, so about 6 hours later i get a chance to make the final switch over. when i did put in my SIM everything APPEARED to work fine, but when i left my home i realized that my data was not sending or receiving anything at all? i went to the grocery store and bought a glasses repair kit for the screwdriver inside and opened the phone back up, everything appeared to be connected properly.
I left and called AT&T customer support and this guy helped me fix the issue, apparently their system though i was still using the temp iPhone 4 i had. after he switched the old IMEI number to my new Mobo's IMEI, i restarted my phone and it worked perfectly! i highly recommend taking this route if you can get a new board for less than a new G2 costs.
The Mobo i got off the kid is legit too, i guess he bought it only a month or two ago because it has some features i did not have like the knock code. i also got it rooted and flashed TWRP, not sure if ill flash a G3 ROM or leave it like it is.

OnePlus One Crashed After Taking A Photo, Won't Boot Up

OnePlus won´t start. How to repair hardware?
Hello guys,
my oneplus one decided from one minute to the other to die.
In one moment i took a picture and in the next moment the display kept black and nothing happens.
No LED, no vibration or any other reaction.
Now the OnePlus one Customer Service made a Remote-Session and checked if the Device is bricked. And they couldn´t find the problem so they said we will open a RMA.
I´m a bit afraid that i will send my phone to them and they will tell me that there was a water-damage or something else and they decline my warranty and i have to pay the 2 way shippment. Even though i whatched better for the phone then for my life ^^
Are there ways for people like me to find out what is wrong and the change the defect hardware?
I would rather invest 56$ in a chip and change it by my self than pay the shipment and still have a broken phone.
with regards,
hoden

System UI Not Responding, touch freeze then crashing

Just got the phone for 2 days and I have experienced probably 30 instances of the UI freezing, display still on, then after about 30 seconds the screen refreshes and a popup notice along the bottom saying System UI crashed.
A little disappointed and starting to be annoyed
i am on currently latest firmware with kernel date 3rd of June.
Wondering if anyone else is experiencing this?

so the system ui freeze became more frequent and by the end of day 2 (literally an hour ago) it started to boot loop. not happy.
anyone else have had issue with their zenfone 6 zs630?

i havent any issues w/ the ZenFone6. id say if anything try and reach out to ASUS or get it exchanged for another

hippo2s said:
so the system ui freeze became more frequent and by the end of day 2 (literally an hour ago) it started to boot loop. not happy.
anyone else have had issue with their zenfone 6 zs630?
Click to expand...
Click to collapse
Nothing like that at all. Tried a full reset?

it won't boot up now so no way to reset it. waiting on DOA claim with Gearbest/support ticket logged with Asus.

hippo2s said:
it won't boot up now so no way to reset it. waiting on DOA claim with Gearbest/support ticket logged with Asus.
Click to expand...
Click to collapse
This issue has been happening to my one, also bought through Gearbest. I dismissed the first time it happened, but that was the first hour into using it. Now one week later, my phone is freezing, bluescreening, and unexpected resetting on itself (even some bootloop issues).
If you get anywhere with yours, I'd like to hear more, it's very inconvenient.

i am posting to asus talk forums and trying to reach support in asus Taiwan for assistance. Asus share firmware and bootloader etc on their website...but I need help to even try and reflash it.
at the moment it boot looped so much it is completely out of power now and in protection state that I can't even charge it anymore.
very disappointed.

hippo2s said:
i am posting to asus talk forums and trying to reach support in asus Taiwan for assistance. Asus share firmware and bootloader etc on their website...but I need help to even try and reflash it.
at the moment it boot looped so much it is completely out of power now and in protection state that I can't even charge it anymore.
very disappointed.
Click to expand...
Click to collapse
Try turn on animations: Accesibility-> Remove Animation

support reply from Asus was no help
Ok heard back from Asus Taiwan support and they are no help.
Did not suggest any steps to actually troubleshoot or rectify, just suggested to bring to service centre, and as my order was from GearBest they won't fix it in Taiwan under warranty.
Gearbest has offered refund or replacement under DOA warranty tho. Have to go with refund I think. very disappointed with Asus, was hoping to use a Taiwanese brand phone like back in the days of HTC, but I guess Asus isn't there yet.

midwej said:
Try turn on animations: Accesibility-> Remove Animation
Click to expand...
Click to collapse
not useful, which part of phone is dead will allow me to set that? PS I had already set animation to x0. so your suggestion was already tried.

hippo2s said:
Ok heard back from Asus Taiwan support and they are no help.
Did not suggest any steps to actually troubleshoot or rectify, just suggested to bring to service centre, and as my order was from GearBest they won't fix it in Taiwan under warranty.
Gearbest has offered refund or replacement under DOA warranty tho. Have to go with refund I think. very disappointed with Asus, was hoping to use a Taiwanese brand phone like back in the days of HTC, but I guess Asus isn't there yet.
Click to expand...
Click to collapse
Thank you, you've been a big help. I've put in my ticket with GearBest, hoping they'll honour the DOA warranty for it.
Current status of my phone is that I hard shutdown the phone with Vol Down + Power every time I run into freezes, and now my phone is locked into recovery mode in loop. Can't even go into my phone system anymore

hippo2s said:
not useful, which part of phone is dead will allow me to set that? PS I had already set animation to x0. so your suggestion was already tried.
Click to expand...
Click to collapse
My UI was crashed when I turn OFF animation using Accessibility-> Remove Animation. Then I turned ON animation back and set animation in developers mode to 0.5x and UI seems to be OK.

midwej said:
My UI was crashed when I turn OFF animation using Accessibility-> Remove Animation. Then I turned ON animation back and set animation in developers mode to 0.5x and UI seems to be OK.
Click to expand...
Click to collapse
ah..i see what you are saying. doesn't help me as I am already past that tho.
Thank you anyway.

magichalo said:
Thank you, you've been a big help. I've put in my ticket with GearBest, hoping they'll honour the DOA warranty for it.
Current status of my phone is that I hard shutdown the phone with Vol Down + Power every time I run into freezes, and now my phone is locked into recovery mode in loop. Can't even go into my phone system anymore
Click to expand...
Click to collapse
Sounds like me...it will eventually bootloop itself to be completely drained of battery and you can't even get into recovery!
Gearbest is good enough to offer replacement or refund of product (I will be out of pocket 10% for GST paid plus original delivery). Expensive for 2 days of playing with a phone...
Are you going to ask for replacement? or refund?

hippo2s said:
Sounds like me...it will eventually bootloop itself to be completely drained of battery and you can't even get into recovery!
Gearbest is good enough to offer replacement or refund of product (I will be out of pocket 10% for GST paid plus original delivery). Expensive for 2 days of playing with a phone...
Are you going to ask for replacement? or refund?
Click to expand...
Click to collapse
That's good to hear! I'm still working out the issue with their customer service team, I can only demonstrate that the phone is stuck in Recovery Mode Menu.
I'll probably ask for a refund. As much as I was excited to have this phone and I do want a working version of this phone, I think the risk of getting another is too much to deal with.

I have the same problem. I get a blue screen, then it crashes. I also turned Animations on and to 0.5x but it keeps happening. I just contacted Asus.

Thanks for chiming in, my guess is it's a quality issue. My personal experience was i had just done a batch of installing apps, copying over data from USB-C and setting up games, got that system ui not responding msg the whole time I was pushing the phone, the. upon running my first game...that's when it restarted itself a d bootlooped, I could only get into recovery (fast boot) menu, or let it boot loop. Hence my guess is overheating...
i am looking for reports in Asia too where the phone is released. I suspect most ppl just take it back to place of purchase and they swap it out quickly and easily so not much complains yet.

I wonder if some area of the world got a bad batch? There cannot be that many out in the wild at this point and the complaints are really piling up. If this is a problem with the design in general then why did not one reviewer say anything about this? I wonder how much testing goes into any of these things before they are released??

Think I may also have a bad batch phone - this moring it was unresponsive after being on the charger overnight. As in bricked. I've been in touch with Gearbest who are being quite helpful so far, I'm hoping to be able to return the phone under their 45 day warranty scheme.
Anyway, might be wise for potential buyers to pause for a while until the current batch is sold off.

jaseman said:
I wonder if some area of the world got a bad batch? There cannot be that many out in the wild at this point and the complaints are really piling up. If this is a problem with the design in general then why did not one reviewer say anything about this? I wonder how much testing goes into any of these things before they are released??
Click to expand...
Click to collapse
Most online and YouTube reviewers really only use their devices for a day or two so issues might not appear.
Where have you seen/heard of other cases of bootloop/dead battery?

Phone hangs and switches off automatically

Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?

bhavik_kk said:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
Click to expand...
Click to collapse
Didn't you mess with anything in Developer options?

_jis_ said:
Didn't you mess with anything in Developer options?
Click to expand...
Click to collapse
No. Infact i haven't even unlocked the developer options.

bhavik_kk said:
No. Infact i haven't even unlocked the developer options.
Click to expand...
Click to collapse
Did you activated some gestures? Settings / Advanced / Gestures...
If not then do factory reset, if it doesn't help then RMA.

Double tap to wake up and finger print gesture are the only 2 things which are turned on.

Then do factory reset, if it doesn't help then RMA.

It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.

After my last post in this thread, i had uninstall a gallery app by SB studios(available on play store) and since then the problem has stopped. I have a replacement date till 7th July....will wait till 6th and in case the problem occurs even once, ill put up a replacement request.

Siddharth13 said:
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
Click to expand...
Click to collapse
Just chiming in, I don't see how a loose battery will cause the phone to hang up and reboot. A loose battery will be a fire hazard. A loose battery connector could short circuit the phone and/or make the phone loose power instantly.
I suggest you reset your phone again and if the problem persists get a replacement. Don't wait for the last day, you'll have to convince the CSR to accept the RMA.

Already place a replacement request. I received a call from flipkart today noon, asking me to start the phone in safe mode and see if the problem persist, do a factory reset. Wierd part was the phone even hung when i was in safe mode. I have informed flipkart abt the current state of the phone and they are sending some technician to my residential place check the phone.

@bhavik_kk That's good to hear, keep us apprised!

The technician from Flipkart.com visited and all he did was a hard reset ....and said the issue will be resolved and left. The phone still switches off suddenly and take atleast 30-45 mins to turn on....as it goes into bootloop..aur the phone screen just simply flickers. I can't even place another return request on the flipkart website and it pops up an error, 'somethin went wrong'... Worst experience with flipkart. #Asus India....please help me with this.

I have the same problem too. It happened after the latest update three days ago. It happened twice while I exit playing clash royale and repeatedly after I exit the camera APP. The phone will turn off and Bootloop after displaying the Asus logo. It will boot normally if I hold down the volume down and power keys together ( Don't ask me why... )
I did a factory reset and after first time setup it just shut down and refuseD to boot at all this time.
I'll have to take it to the local service center later.

Me was also facing that issue and still sometime phone hangs and only black screen, then i have to hard restart the phone.
Hope Asus will come provide update to fix it.

This phone is a joke! It is starting to look as bad as the Samsung Galaxy Fold. Way too many issues need to be resolved. Asus rushed it out in an attempt to compete and they are falling on their faces hard. Don't believe me...just do the research on the many, many issues.

bhavik_kk said:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
Click to expand...
Click to collapse
Siddharth13 said:
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
Click to expand...
Click to collapse
kwongwt said:
I have the same problem too. It happened after the latest update three days ago. It happened twice while I exit playing clash royale and repeatedly after I exit the camera APP. The phone will turn off and Bootloop after displaying the Asus logo. It will boot normally if I hold down the volume down and power keys together ( Don't ask me why... )
I did a factory reset and after first time setup it just shut down and refuseD to boot at all this time.
I'll have to take it to the local service center later.
Click to expand...
Click to collapse
mohitgarg7 said:
Me was also facing that issue and still sometime phone hangs and only black screen, then i have to hard restart the phone.
Hope Asus will come provide update to fix it.
Click to expand...
Click to collapse
Are you all from India?
Do you have the same mobile operator or not?
How old is your SIM card?
Are you using VoLTE?

bhavik_kk said:
The technician from Flipkart.com visited and all he did was a hard reset ....and said the issue will be resolved and left. The phone still switches off suddenly and take atleast 30-45 mins to turn on....as it goes into bootloop..aur the phone screen just simply flickers. I can't even place another return request on the flipkart website and it pops up an error, 'somethin went wrong'... Worst experience with flipkart. #Asus India....please help me with this.
Click to expand...
Click to collapse
Just call the customer service again (take the number from the website). You'll again get frustrated while explaining a new person the whole problem all over again. They'll send the technician again (hopefully the same one). Just tell him that the reset didn't work (or record a video of the bootloop) and he'll approve the replacement. It worked for me (got the replacement) and hopefully will work for you too.

_jis_ said:
Are you all from India?
Do you have the same mobile operator or not?
How old is your SIM card?
Are you using VoLTE?
Click to expand...
Click to collapse
I am from Hobg Kong. My phone was functioning well before the latest update last week.
Its funny when I took my phone to the service center it has rebooted by itself (I tried for an hour earlier but the phone has refused to boot no matter how I tried) and everything seens to be fine. Luckily I have recorded a video of the malfunction earlier at home to prove my case !

kwongwt said:
I am from Hobg Kong. My phone was functioning well before the latest update last week.
Click to expand...
Click to collapse
What version was functioning well for you?
What version broke your phone?
Did you use VoLTE prior to boot loop?

_jis_ said:
What version was functioning well for you?
What version broke your phone?
Did you use VoLTE prior to boot loop?
Click to expand...
Click to collapse
My phone is not with me so I cannot tell you exactly which version it was. As I said, it was Ok before the latest upgrade a few days ago. I have been using volte since day one. I doubt it caused the problem because when reboot happened, I was at home using WiFi.

Screen Failure

Wow it has been a long time XDA, how is everyone?!
Anyways...last night as I was reading a text message my screen suddenly turned off and won't turn back on. Before this the screen showed no signs of damage, no artifacts and no tinting issues. The phone has never been wet and never been dropped. It is an unlocked Snapdragon model purchased directly from Samsung the day it was released.
The screen seems to still respond to certain things:
-Battery charge sound plays when plugging the phone in
-Holding power down seems to lightly vibrate the phone
-Putting S pen back into place vibrates the phone
-Calling my phone works (ringtone plays) but nothing appears on the screen
-Randomly tapping the screen like a mad man will make the texting noise
I've tried every button combo (felt like I was playing a **** flute) and I have tried plugging it into my PC but it does not recognize it.
Anyone else hear of issues like this?
Any recommendations before it goes back to Samsung?
Thank you for your time

Try a hard reboot with the control keys.

blackhawk said:
Try a hard reboot with the control keys.
Click to expand...
Click to collapse
Unfortunately nothing seems to work

Sounds DOA, sorry to hear that
Try a full charge. Pull the SD and Sim cards too.
Don't think it will help but nothing to lose.
Probably a failed soldier joint, connector or a solid state component that wasn't that solid.

blackhawk said:
Sounds DOA, sorry to hear that
Try a full charge. Pull the SD and Sim cards too.
Don't think it will help but nothing to lose.
Probably a failed soldier joint, connector or a solid state component that wasn't that solid.
Click to expand...
Click to collapse
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?

WangLung said:
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?
Click to expand...
Click to collapse
Send it back to Samsung they'll either fully replace it or just replace the screen, one or the other but it won't make any difference the phone will still be fine after it's fixed. As long as you didn't do anything to cause it then it'll be taken care of free of charge.

MrMike2182 said:
Send it back to Samsung they'll either fully replace it or just replace the screen, one or the other but it won't make any difference the phone will still be fine after it's fixed. As long as you didn't do anything to cause it then it'll be taken care of free of charge.
Click to expand...
Click to collapse
Thank you, I'll be sending it out today.

WangLung said:
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?
Click to expand...
Click to collapse
You're welcome, wish I could of helped. Sounds like you tried all that could be done.
If you're stateside see if you can get it done here.
Talk to Samsung US tech support. Philippines and SK tech support suck so keep trying until you get US if stateside.
No idea what they will do... lean on them if need be.
They'll first want to inspect it most likely.
Maybe they own up to it... that's the right thing to do.
If not, teach them some lessons. The screechy wheel gets the grease. Don't settle for anything less than that phone repaired or a new one.
Let us know what happens...

blackhawk said:
You're welcome, wish I could of helped. Sounds like you tried all that could be done.
If you're stateside see if you can get it done here.
Talk to Samsung US tech support. Philippines and SK tech support suck so keep trying until you get US if stateside.
No idea what they will do... lean on them if need be.
They'll first want to inspect it most likely.
Maybe they own up to it... that's the right thing to do.
If not, teach them some lessons. The screechy wheel gets the grease. Don't settle for anything less than that phone repaired or a new one.
Let us know what happens...
Click to expand...
Click to collapse
Quick update
Sending the phone in was not too bad, just log in to Samsung and go to your list of products and select warranty (My 2 factor authentication was enabled and it was texting the code to my broken phone, Luckily I had a backup phone)
It will give you the option of scheduling a timeslot with a Samsung Experience store if you have one near you or mailing it in (I'm in Hawaii and there are no Samsung Experience stores here so I had to mail it)
They pay for postage just make sure to follow the instructions (They ask you to disable some sort of Google security thing before sending it in and to include the power cable and charging brick)
Print out the label they provide to you then pack up your items nicely and drop it off to UPS
I'll continue to update for those who may have the same issue or for those who need to send their phone in.

WangLung said:
Quick update
Sending the phone in was not too bad, just log in to Samsung and go to your list of products and select warranty (My 2 factor authentication was enabled and it was texting the code to my broken phone, Luckily I had a backup phone)
It will give you the option of scheduling a timeslot with a Samsung Experience store if you have one near you or mailing it in (I'm in Hawaii and there are no Samsung Experience stores here so I had to mail it)
They pay for postage just make sure to follow the instructions (They ask you to disable some sort of Google security thing before sending it in and to include the power cable and charging brick)
Print out the label they provide to you then pack up your items nicely and drop it off to UPS
I'll continue to update for those who may have the same issue or for those who need to send their phone in.
Click to expand...
Click to collapse
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing

TheMadScientist said:
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing
Click to expand...
Click to collapse
I don't think that is helping the OP.
Let's wait and let him tell what happens...

blackhawk said:
I don't think that is helping the OP.
Let's wait and let him tell what happens...
Click to expand...
Click to collapse
Just my experience. But it happened. It sucks majorly.

Just a quick update.
I sent the phone out on the 16th, it took 3 days to get from Hawaii to Texas.
On the 20th it was inspected and repaired (LCD issue) I am expecting the phone to be back in my hands on Friday the 23rd.
Samsung didn't ask me anything nor did they give me any issues.
When the phone returns I will take a closer look and let you guys know.

TheMadScientist said:
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing
Click to expand...
Click to collapse
I'm sorry that happened to you.
I just received my phone in the mail. Everything seems to be working fine.
Apparently they had to switch out the screen and the bottom firing speaker.
I'll post some pictures the next chance I get, now I just need to reapply a screen protector and I'll be good to go.

Yay

Awesome mate