Related
Has anyone come across this before? I was watching a video on MX Player not too long ago, and it seems to have resulted in a permanent colourful static for the phone.
I can't really tell if it's doing anything, but when I go through the motions of resetting it or booting into bootloader, the screen does not change at all.
Interestingly the volume buttons are still working, and if I press the area of the screen where I think the buttons are (e.g., the back/home/programs buttons) I get the right vibrations. Which leads me to believe my screen is broken, and that it's a hardware fault. I'm hoping pretty hard this isn't the case, as my phone is only two months old and it was a replacement for a 6 month old Nexus 4 which had stopped charging.
Anyone come across this before? I'm hoping there's a kind of solution somewhere out there... To make matters worse I bought this phone via a parallel importer AND I'm currently overseas and won't be back till the end of January.
Sigh. Photo of screen is as attached - please forgive the terrible quality as I had to use my laptop webcam.
Thanks in advance, everyone!
jono_nz said:
Has anyone come across this before? I was watching a video on MX Player not too long ago, and it seems to have resulted in a permanent colourful static for the phone.
I can't really tell if it's doing anything, but when I go through the motions of resetting it or booting into bootloader, the screen does not change at all.
Interestingly the volume buttons are still working, and if I press the area of the screen where I think the buttons are (e.g., the back/home/programs buttons) I get the right vibrations. Which leads me to believe my screen is broken, and that it's a hardware fault. I'm hoping pretty hard this isn't the case, as my phone is only two months old and it was a replacement for a 6 month old Nexus 4 which had stopped charging.
Anyone come across this before? I'm hoping there's a kind of solution somewhere out there... To make matters worse I bought this phone via a parallel importer AND I'm currently overseas and won't be back till the end of January.
Sigh. Photo of screen is as attached - please forgive the terrible quality as I had to use my laptop webcam.
Thanks in advance, everyone!
Click to expand...
Click to collapse
Only time I've seen something like this was when my integrated graphics card on my desktop overheated, everything still worked, but colorful static everywhere. I'd let it cool down for a while, chances are it was pretty hot when it did that, and see if high temps might make it happen again.
I just had the same thing happen. Phone had been in my pocket and I had just taken it out to check the time maybe 10 minutes before it happened. The only difference with mine was I bumped into a table and hit the phone in my pocket. It does have a case on it and there is no sign of damage at all such as a cracked screen or anything. The static only lasts for a few seconds and thats right after I force it to reboot. After that it just goes to an all black screen. My LED indicator light is still flashing at me telling me I have an email though so I'm not sure what the deal is.
Were you able to resolve this issue? I too just experienced this issue as well and my phone is currently unusable. Thanks!
Do a full wipe as in wiping the entire phone and making it as if you just got it out of the box. if it persist RMA
Sent from my Nexus 5
Hi, I broke my screen (really bad smash) and had have this static on my new screen. The new screen was apparently fully tested. When using the slim port i can display on my TV and the digitizer works fine, its just this same colour static on the handset. I am now waiting for a replacement USB flex (it was a bit bent in the break) and i expect the new USB flex will fix it. If not then its a bad screen.
Will post the results when i get the parts
Fixed!
Hi,
My new USB flex arrived today. I installed it and found my screen is working perfectly.
The first pic is the same colour static that the op had.. Second one is the USB flex board / ribbon. Ebay for 20 Euro. Please remember that USA users are LG D820 and Europe/rest of works LG D821. I think its important for this part as the aerials connect here ans they are different in USA.
Good luck everyone
zeebo1111 said:
Hi,
My new USB flex arrived today. I installed it and found my screen is working perfectly.
The first pic is the same colour static that the op had.. Second one is the USB flex board / ribbon. Ebay for 20 Euro. Please remember that USA users are LG D820 and Europe/rest of works LG D821. I think its important for this part as the aerials connect here ans they are different in USA.
Good luck everyone
Click to expand...
Click to collapse
Hi,
sorry for reopen the topic but I really need to know if change de USB flex solve this problem
thanks
Static screen and freezing
Hi All,
Need help here with my 6 month old Nexus 5. It has been pretty good with no issues but since last evening, it started behaving weird. The chronological events are as follows
1. While browsing on Chrome some websites were not scrolling intermittently. This was only in the browser.
2. After about 10 mins of the above behavior the entire phone froze and didn't release itself. I had to force reboot by holding the power button down for about 10 secs. When the screen came on, it was the static screen
3. I again pressed the power button a couple of times but no use. Held it again for 10 secs, then phone rebooted and everything was fine.
4. Continued to use the phone and everything was normal until this afternoon, when the phone again froze while browsing a website
5. Since then the phone screen shows the static and if I press the power button once, the screen switches off and press again the screen comes on with the display showing properly. I can now only perform one touch which is registered and the screen freezes. If I switch off and on again the next screen / action is shown which is the action I did in the previous touch. Every time it registers one touch and I have to switch off and on again to see the next screen. Sometimes the phone just shows static and I have to wait a few seconds (30 sec) before using it again.
6. If I make a call to my phone, I hear one ring and then it is busy tone like I've cancelled the call. However the phone does not show the incoming call.
My phone has been intact and is well protected with screen guards and case. There is no physical misuse / abuse of the phone. I managed to shut down the phone and enter recovery. Here as well it only registered one touch, though the phone was processing and moving the next step. I somehow managed to initiate a factory reset through the settings, but no use.
Now in about 2-3 hrs the phone has become completely useless. I'm uncertain what the problem is, all my touch inputs are registered and processed. The screen just doesn't refresh to the next and requires a power off/on. I picked up this phone in the US and now in India. So I can't RMA the phone and I don't have warranty for this in India.
Any suggestion will be greatly appreciated.
Madzy said:
Hi All,
Need help here with my 6 month old Nexus 5. It has been pretty good with no issues but since last evening, it started behaving weird. The chronological events are as follows
1. While browsing on Chrome some websites were not scrolling intermittently. This was only in the browser.
2. After about 10 mins of the above behavior the entire phone froze and didn't release itself. I had to force reboot by holding the power button down for about 10 secs. When the screen came on, it was the static screen
3. I again pressed the power button a couple of times but no use. Held it again for 10 secs, then phone rebooted and everything was fine.
4. Continued to use the phone and everything was normal until this afternoon, when the phone again froze while browsing a website
5. Since then the phone screen shows the static and if I press the power button once, the screen switches off and press again the screen comes on with the display showing properly. I can now only perform one touch which is registered and the screen freezes. If I switch off and on again the next screen / action is shown which is the action I did in the previous touch. Every time it registers one touch and I have to switch off and on again to see the next screen. Sometimes the phone just shows static and I have to wait a few seconds (30 sec) before using it again.
6. If I make a call to my phone, I hear one ring and then it is busy tone like I've cancelled the call. However the phone does not show the incoming call.
My phone has been intact and is well protected with screen guards and case. There is no physical misuse / abuse of the phone. I managed to shut down the phone and enter recovery. Here as well it only registered one touch, though the phone was processing and moving the next step. I somehow managed to initiate a factory reset through the settings, but no use.
Now in about 2-3 hrs the phone has become completely useless. I'm uncertain what the problem is, all my touch inputs are registered and processed. The screen just doesn't refresh to the next and requires a power off/on. I picked up this phone in the US and now in India. So I can't RMA the phone and I don't have warranty for this in India.
Any suggestion will be greatly appreciated.
Click to expand...
Click to collapse
I'm getting the same issue. Tried soft and hard reset. Opened her up and seated all cables. The issue is still persisting. Is replacing the USB flex the way to go?
Hey I have a nexus 5 32GB and the screen started to do weird things and now it isn't working at all. Its the same in recovery mode also do I think that it's not a software problem.
I think there is an issue with the motherboard. Please help me out.
Thanks in advance.
nexus565 said:
Hey I have a nexus 5 32GB and the screen started to do weird things and now it isn't working at all. Its the same in recovery mode also do I think that it's not a software problem.
I think there is an issue with the motherboard. Please help me out.
Thanks in advance.
Click to expand...
Click to collapse
Most likely the flex cable
ふかつどう
Anyone seen this colored screen?. I have been getting this past 2 weeks when phone is charging and screen is about to turn off. I am on stock not rooted.
bullorbear said:
Anyone seen this colored screen?. I have been getting this past 2 weeks when phone is charging and screen is about to turn off. I am on stock not rooted.
Click to expand...
Click to collapse
Looks like the daydream function. You can turn it off in Settings>Display>Daydream
Sent from my Nexus 5 Unchained using XDA Free mobile app
Same thing, Screen now black. Won't turn on...
Hey everyone, I know that this is kind of late to the thread, but I have what I believe is the same problem as everybody else here. I had my Nexus 5 in my pocket for maybe five minutes, and in between the times that I put it in my pocket and took it out again to reply to a text, the screen went all colorful and static on me (Red tint, almost as if I had twilight on, but I didn't). I tapped the back, and the colors went back to normal, but the digitizer wasn't responding to touch. Then, It went black. No color, the speakers weren't working, neither was the backlight on the display. I took it apart, and figured its either the USB flex cable (which looked frayed), or the mainboard. If its the USB flex cable, then I know I can repair it. If it's the mainboard... well, as a sixteen year-old who has no current source of income, I'm out of a $400 phone.
Pictures attatched. Thanks!
rikudo said:
I'm getting the same issue. Tried soft and hard reset. Opened her up and seated all cables. The issue is still persisting. Is replacing the USB flex the way to go?
Click to expand...
Click to collapse
I took the phone the LG service center and the technician seemed to know this issue and immediately said that the USB flex cable needs to be changed. The entire fix took about 5 mins and the phone is working fine since then.
Sorry for the delayed response.
I hate to necro up this thread but I'm having similar problems to the op with my nexus 5. About two weeks ago I saw my screen get grainy just like the op and many others mentioned and then the screen went completely black. The screen still "turns on" but it's just black with the backlight on. I can hear notifications and other things and I'm hoping that all I need to replace is just the flex cable. If it's a problem with the logic board then I'm screwed basically.
Anyway that's my story. Bought the flex cable and it'll be here by tuesday so I'll find out then if I'm lucky or not. Fingers crossed.
pezkiln said:
I hate to necro up this thread but I'm having similar problems to the op with my nexus 5. About two weeks ago I saw my screen get grainy just like the op and many others mentioned and then the screen went completely black. The screen still "turns on" but it's just black with the backlight on. I can hear notifications and other things and I'm hoping that all I need to replace is just the flex cable. If it's a problem with the logic board then I'm screwed basically.
Anyway that's my story. Bought the flex cable and it'll be here by tuesday so I'll find out then if I'm lucky or not. Fingers crossed.
Click to expand...
Click to collapse
Hey man, did you ever try this out and get it to work? I have the same problem and was thinking of trying this out but wanted confirmation first.
Thanks!
Just wanted to post here to say that this thread just saved me a lot of money!
Had the same issue (static showing on the screen). Local phone repair shop told me it needed a new screen, without even looking at it(!), and it would be £120 + labour. Told them I would think about it, and came home and did some more research, found this thread. Ordered a replacement USB flex cable from eBay, and fit it by following a YouTube tutorial, and now the phone is back working fine. brilliant!
Thanks xda!
I had a problem where my screen looked like an old CRT TV with particles flashing all over on anything with a static dark background. Any ideas
Hello everyone, I'm not sure if there's another post about this since I didn't see one but if there is let me know.
For the last few days I've been having a problem that I believe is my lock button going bad but I have no idea because I've never seen this before, a lot of times I have to push it 2 - 4 times to lock or unlock my screen, and holding to get power menu will cause it to lock, unlock, then give me the power menu...
I was on cm 12.1 when this started, so I tried different builds (that I knew had no problems) and it didn't change. I've also went back to stock and still no change so I know it can't be the system or apps.
Any help or ideas would be appreciated because I feel like I'm gonna be losing my phone anytime now and I really can't afford another one right now. Thanks in advance for any help...
Sent from my SM-T230NU using XDA-Developers mobile app
I had the same problem for button for months my worked then i will must press 2-4. Times and then doesn't workes..so you can usr double tap to wake and sleep or power button to volume download it from play store and if you want to rebooot or something else download the Quick reboot and the problem is hardware issue not system!
Alek Dev said:
I had the same problem for button for months my worked then i will must press 2-4. Times and then doesn't workes..so you can usr double tap to wake and sleep or power button to volume download it from play store and if you want to rebooot or something else download the Quick reboot and the problem is hardware issue not system!
Click to expand...
Click to collapse
OK thanks that's better then nothing atleast I know it's not just me...
Sent from my SM-T230NU using XDA-Developers mobile app
I am experiencing the same thing. I rely heavily on double tap to wake now (Side note: DT2W is a mandatory feature for future phone purchases now) . The power button is still an issue when it comes to taking screenshots, and occasionally when Double Tap to Wake gives me issues.
I reached out to Alcatel and I am eligible for free servicing. I've been dragging my feet since I will have to live without my Idol 3 for 1-2 weeks more than likely, but I will be sending it for repairs next week. I will update to let people know how my experience went.
One thing I want to mention is that I bought the phone at launch approximately 11 months ago. The warranty is a one year warranty, so if you bought your Idol 3 at launch and are experiencing any issues, I recommend that you address it sooner rather than later. For me, I want my phone to be fully functional if/when I get Marshmallow.
macallik said:
I am experiencing the same thing. I rely heavily on double tap to wake now (Side note: DT2W is a mandatory feature for future phone purchases now) . The power button is still an issue when it comes to taking screenshots, and occasionally when Double Tap to Wake gives me issues.
I reached out to Alcatel and I am eligible for free servicing. I've been dragging my feet since I will have to live without my Idol 3 for 1-2 weeks more than likely, but I will be sending it for repairs next week. I will update to let people know how my experience went.
One thing I want to mention is that I bought the phone at launch approximately 11 months ago. The warranty is a one year warranty, so if you bought your Idol 3 at launch and are experiencing any issues, I recommend that you address it sooner rather than later. For me, I want my phone to be fully functional if/when I get Marshmallow.
Click to expand...
Click to collapse
It's nice to know it's not just me, but this also really sucks, up until now I've seen the idol 3 as a solid strong phone.
I thought about contacting alcatel also but I don't have another phone for a backup either, so if you send it away it'll be awesome if you give updates mostly for future reference.
I bought mine august of last year so I still have time also.
Sent from my SM-T230NU using XDA-Developers mobile app
tbkrazeey said:
It's nice to know it's not just me, but this also really sucks, up until now I've seen the idol 3 as a solid strong phone.
I thought about contacting alcatel also but I don't have another phone for a backup either, so if you send it away it'll be awesome if you give updates mostly for future reference.
I bought mine august of last year so I still have time also.
Sent from my SM-T230NU using XDA-Developers mobile app
Click to expand...
Click to collapse
Alright I'll keep you posted. Right now, the Alcatel repair center website is down but I'll try and get everything set up and ship it out tomorrow on my lunch break
macallik said:
Alright I'll keep you posted. Right now, the Alcatel repair center website is down but I'll try and get everything set up and ship it out tomorrow on my lunch break
Click to expand...
Click to collapse
It's actually getting worse already.. And almost unbearable. I'm having to push it up around 10 times to get it to work now, and while it's like that double tap doesn't respond either. This is an extremely weird problem, I really don't understand how double tap and the button can both stop working at the same time, you would think double tap would always work... Unless the mother board is going bad in general, but you would think that would give a lot of other signs besides not unlocking.
Gonna drive me insane [emoji33]
I've been carrying my tablet using my phone for hotspot only, it's sadly easier then fighting it to unlock. I really hope alcatel doesn't play around with repairs.. For the sake of everyone and the fact if they take forever I might reconsider getting an idol 4 when they release...
Edit: I just realized that before this started I've had a weird issue where when I scroll my phone will randomly go into something like I tapped tho I was dragging, it's been frustrating and I didn't consider it to be linked until I just thought of it. Did you have this problem too?
Edit #2: also not unlocking automatically on calls, forcing me to miss calls or im fondling my phone different ways in a hurry hoping I unlock it in time and don't hang up.
Edit #3: also no lock/unlock sounds while having lock issues issues.
Sent from my 6045I using XDA-Developers mobile app
Sorry guys, looks like you are going to have to test this with someone else. I have been lazy and frequently popped my sim card out via a thumbnail. Eventually the sim ejector button broke so I can't get my sim/sd card out. I'll just call it a day and stick to my DT2W until I get a new phone in the next year or so.
I'm gonna have to send mine in. I assume I'll have to flash back to stock but that's my only obstacle.
I'm a bit upset that I'll probably lose B12 for T-mo but this is mainly an extra phone for me anyway.
macallik said:
Sorry guys, looks like you are going to have to test this with someone else. I have been lazy and frequently popped my sim card out via a thumbnail. Eventually the sim ejector button broke so I can't get my sim/sd card out. I'll just call it a day and stick to my DT2W until I get a new phone in the next year or so.
Click to expand...
Click to collapse
On second thought... I was using Soundcloud today and it was acting buggy so I tried to reset the phone. Power button doesn't register at all now, which means that not only am I unable to reset my phone, but also, if my battery dies, I can't turn the phone back on. Kind of a deal breaker there.
I will call Alcatel again and see what their thoughts are if my Sim/SD Card are stuck in my phone when I send it for repairs.
Yesterday I went to T-Mobile and they had the standard Sim ejector. Took a bit of elbow grease but they managed to pop it open.
Today I dropped the phone off @ a nearby UPS store. Alcatel should receive the phone by end-of-day Thursday as per the UPS worker. I am relegated to my old Nexus 4 for now.
On a somewhat related note, the paid version of Soundcloud is a life saver. I downloaded all of my music/news updates/podcasts onto my tablet via WiFi and now I can listen to everything without needing an internet connection. Should keep me busy for the immediate future.
macallik said:
Yesterday I went to T-Mobile and they had the standard Sim ejector. Took a bit of elbow grease but they managed to pop it open.
Today I dropped the phone off @ a nearby UPS store. Alcatel should receive the phone by end-of-day Thursday as per the UPS worker. I am relegated to my old Nexus 4 for now.
On a somewhat related note, the paid version of Soundcloud is a life saver. I downloaded all of my music/news updates/podcasts onto my tablet via WiFi and now I can listen to everything without needing an internet connection. Should keep me busy for the immediate future.
Click to expand...
Click to collapse
Well hopefully everything goes well and you get it back soon, I just hope they don't take forever.
I've noticed with mine after I took my case off I'm squeezing around the button and my phone makes a popping/clipping/creaking noise and then the button will work for a few times. So apparently for be it's a separation issue, which is weird because I've never really gave this phone any hard drops. But who knows, could just be a simple design flaw.
Sent from my 6045I using XDA-Developers mobile app
One thing I've found that works great is smart lock. I've got it set to never lock when at home or when I have my bluetooth on and connected to my phone. I don't have the power button issues you're having currently, but I thought I'd throw that option out there to make things a bit better for you. At least then when you press the power button the phone just wakes up on the home screen or whatever you were working on previously. I've been using smart lock for about a month without a hitch and it's the greatest feature I've seen for locking and unlocking the phone.
kingoftheafro said:
One thing I've found that works great is smart lock. I've got it set to never lock when at home or when I have my bluetooth on and connected to my phone. I don't have the power button issues you're having currently, but I thought I'd throw that option out there to make things a bit better for you. At least then when you press the power button the phone just wakes up on the home screen or whatever you were working on previously. I've been using smart lock for about a month without a hitch and it's the greatest feature I've seen for locking and unlocking the phone.
Click to expand...
Click to collapse
The issue is around waking the phone up when the screen is off, not unlocking the phone.
Anyways, at noon today I got an automated email from Alcatel saying that they had received my phone and will be starting the repair process. So far so good.
kingoftheafro said:
One thing I've found that works great is smart lock. I've got it set to never lock when at home or when I have my bluetooth on and connected to my phone. I don't have the power button issues you're having currently, but I thought I'd throw that option out there to make things a bit better for you. At least then when you press the power button the phone just wakes up on the home screen or whatever you were working on previously. I've been using smart lock for about a month without a hitch and it's the greatest feature I've seen for locking and unlocking the phone.
Click to expand...
Click to collapse
I tried the theory of taking off the lock in general hoping that it had anything to do with it but it didn't, it's just screen on/off problems regardless. I can however use an app for unlocking with power buttons that works flawlessly so that definitely confirms that it's the power button.
@macallik that's great to hear, maybe it won't take so long... My problem would be that I don't have a backup phone to use, so if they stay on top of repairs that's awesome.
Sent from my 6045I using XDA-Developers mobile app
macallik said:
The issue is around waking the phone up when the screen is off, not unlocking the phone.
Anyways, at noon today I got an automated email from Alcatel saying that they had received my phone and will be starting the repair process. So far so good.
Click to expand...
Click to collapse
Any update? I'm about to send my wife's in, but our backup phone is a piece of garbage.
...actually, we call it the dunce phone.
jayb151 said:
Any update? I'm about to send my wife's in, but our backup phone is a piece of garbage.
...actually, we call it the dunce phone.
Click to expand...
Click to collapse
My Nexus 4 seems antiquated so it has been a struggle for me as well.
I haven't gotten any further update yet. I did my Googles and have seen some warranty fulfillments take 2-3 weeks (granted it was a screen replacement) and others take 1-2 days. I am traveling for the week of Memorial Day so hopefully it arrives by Friday. but with each passing day it seems less likely. Utilizing my ZenPad 8.0 tablet a lot more fwiw.
ugh!
My wife broke her Nexus 4, then she broke mine after I upgraded to a Oneplus One. I have a Blu Studio G that we keep around just as an emergency back up, but it is such garbage. takes forever to do anything.
Thanks for letting me know.
@jayb151 Got an email ~20 minutes ago that my package has been shipped and they provided a tracking number. It hasn't arrived at the UPS Facility yet so it is still blank on the tracking page for the most part.
Received the phone back and the power button is functional again. I am going to stick to using Double Tap 2 Wake for the most part since I think that the power button going wonky was more of a design flaw than a random occurrence. They did not fix my broken Sim Card Ejector but I was able to brute force it open.
Overall I am happy with my experience.
Hey Team,
For two weeks I was the proud owner of this phone model - Realme X50 Pro (RMX2075) - European version 12x256.
I woke up this morning (12 Sep 2020) and saw that the phone was turned off.
Before that, before going to bed, he worked and the battery was 100% charged.
At the moment, I cannot enable it by any combination.
Press and hold both Power and Volume Up buttons
Press and hold both Power and Volume Down buttons
Press and hold the Power button only.
The only back screen even during the charging. Just nothing.
Has anyone encountered such a problem?
Please advise what to do.
Thanks.
Never had this issue. Does your phone automatically update overnight? If so it might have tried to update and something disrupted it. Either way, I'd certainly contact realme as it doesn't look hopeful. Sometimes, phones like to switch off when there's too much or too little percent. Like when you run flat a phone it does that. Maybe leave it a day and see if there's still a persisting error.
bictu said:
Never had this issue. Does your phone automatically update overnight? If so it might have tried to update and something disrupted it. Either way, I'd certainly contact realme as it doesn't look hopeful. Sometimes, phones like to switch off when there's too much or too little percent. Like when you run flat a phone it does that. Maybe leave it a day and see if there's still a persisting error.
Click to expand...
Click to collapse
Yeap. The phone does auto-update during the night.
I also think there was a problem during the upgrade or something on the hardware side.
I will contact the service. There will be news, I'll let you know. Perhaps someone in the future will face the same.
Dabodar said:
Yeap. The phone does auto-update during the night.
I also think there was a problem during the upgrade or something on the hardware side.
I will contact the service. There will be news, I'll let you know. Perhaps someone in the future will face the same.
Click to expand...
Click to collapse
I keep auto-update turned off, it takes 5 mins to upgrade so I prefer to be able to upgrade in a controlled environment.
Hopefully realme will sort you out. Doubt it's a widespread issue and it's probably just that one off.
I've not seen this with any of my Google phones but today the alarm went off and then the phone locked up while still playing the alarm sound. The screen was stuck at like 2am but it was like 6am at the time. Power and volume up buttons did not work to get to restart. I had to Google the fix and that was to hold down the power button for 30 seconds.
Video of it stuck.
This happened to my wife's Pixel 7 the first morning she had an alarm set with it.
Did you by any chance snooze it half a dozen times? It was only after she refused to get up that it locked. I think maybe it's a feature, not a bug.
That sounds familiar as if it might've happened once on my OG Pixel years ago, but I can't say for sure.
rczrider said:
It was only after she refused to get up that it locked. I think maybe it's a feature, not a bug.
Click to expand...
Click to collapse
LOL! Good point.
No snoozing and it just locked up for the second time just now. The time is displayed but stuck at 8:16 and it currently 9:57, never had this issue on the 6. I'm wondering if I have bad RAM or something that is causing random lockups.
I do see that it vibrates when I press and hold the power button but I can't see what it's doing with the screen locked up.
Talking to support, they wanted the IMEI number and a picture of the screen? The screen looks normal but is locked up. ???
They have to put me on hold to talk to someone else for each part of the questions. I called Google support but it sounds like someone overseas.
I don't see what they can do, other than replace it. I copied everything from the old phone that was working fine.
They want me to back it up and do a factory reset. I just did that when I got the phone a few weeks ago.
Then they asked that I run the phone in safe mode for a few weeks to see if its a bad app that was installed.
I asked to speak with someone more knowledgeable and they needed to put me on hold again saying I could get an email from someone or wait to talk with someone. They then said I had to give consent for them to look at all my data. ??? After the long hold I was told that I'd be getting an email. Total waste of time.
My screen froze and became unresponsive when I swiped down for notifications while watching non-fullscreen video on Youtube TV. The audio continued to play. I recovered by holding down the power button for 60 seconds to force a reboot. I can't duplicate it though.
I have had these screen freezings too. By pressing power button for 30 sec it boots the phone back up. Then after a minute or an hour it happens again. Had to do factory reset two times already. That's the only thing that helps.
I have no idea of what is causing that.
Mine has done it three times now, had to power cycle it as mentioned above, and each time it was a different app
Here is their suggested fix:
Here are some additional steps to take to try to resolve the issue with your Pixel phone:
Troubleshoot your apps
Perform a factory reset
After each step, check to see if your issue is resolved. If not, continue to the next section.
Tanquen said:
I've not seen this with any of my Google phones but today the alarm went off and then the phone locked up while still playing the alarm sound. The screen was stuck at like 2am but it was like 6am at the time. Power and volume up buttons did not work to get to restart. I had to Google the fix and that was to hold down the power button for 30 seconds.
Video of it stuck.
Click to expand...
Click to collapse
SystemUI has crashed a few times on mine, which causes a lockup. Rebooting seems to fix it, for the most part.
Tanquen said:
Here is their suggested fix:
Here are some additional steps to take to try to resolve the issue with your Pixel phone:
Troubleshoot your apps
Perform a factory reset
After each step, check to see if your issue is resolved. If not, continue to the next section.
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You can report back that the factory reset fixes the bug for a while. But if I have to do a factory reset every week, I'm going crazy.
miimaa said:
You can report back that the factory reset fixes the bug for a while. But if I have to do a factory reset every week, I'm going crazy.
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Just rebooting the phone fixes it for a little while. That's the trouble with random inconsistent issues. It could take a week or two or more for it to do it again. With a number of others having similar issues I don't think a factory reset again is going to do anything. I just got the phone a month or so ago and it was at factory default. What good would it do to put it back to factory again? Sounds just as unreasonable as using my phone for several weeks in safe mode to see if it's another program causing the problem.
Woke up this morning and the phone had rebooted.
RMA your device keep trying until you get someone that understands your issue. Google support is absolute rubbish and if the rep doesn't understand that you're losing all touch input just hang up and try again. It's frustrating but it's sadly the only way you'll be able to get your phone swapped out. I had this problem on my P6P and only a RMA solved my problem.
They offered to let me send it in and let their techs look at it for 2-3 weeks or take it to a local shop. I was surprised that there was an authorized shop in my city but what are they going to do with a phone that reboots every 5 or 6 days? I've not even had it 30 days but they said it was too long just be able to return it. You have 15 days. I pushed back and they set up a replacement but not before telling me about the option to mail it in a wait a few weeks. Who can be without their phone for a few weeks. I have to buy a new one and then have 30 days to return this one.
I do wonder if it's a software issue that Google will fix at some point but don't think so. There is a thread on their support forum that has not been locked yet with a number of folks with what sounds like the same issue.
Oh wait it's 21 days to return it.
"Remember that if we don’t receive your old item 21 days after your replacement ships, you will be charged $968.67, which is the full value of your replacement item."
Tanquen said:
I've not seen this with any of my Google phones but today the alarm went off and then the phone locked up while still playing the alarm sound. The screen was stuck at like 2am but it was like 6am at the time. Power and volume up buttons did not work to get to restart. I had to Google the fix and that was to hold down the power button for 30 seconds.
Video of it stuck.
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I would attribute it to buggy software. My 7 pro locked up about a week into ownership. The last time I had a phone lock up was my last pixel phone (the 3). Not sure what it is but it always clears up after a couple updates. Maybe the same will happen for you.
Tanquen said:
They offered to let me send it in and let their techs look at it for 2-3 weeks or take it to a local shop. I was surprised that there was an authorized shop in my city but what are they going to do with a phone that reboots every 5 or 6 days? I've not even had it 30 days but they said it was too long just be able to return it. You have 15 days. I pushed back and they set up a replacement but not before telling me about the option to mail it in a wait a few weeks. Who can be without their phone for a few weeks. I have to buy a new one and then have 30 days to return this one.
I do wonder if it's a software issue that Google will fix at some point but don't think so. There is a thread on their support forum that has not been locked yet with a number of folks with what sounds like the same issue.
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Click to collapse
I believe it's part of their call flow offering the repair shop or mail in option. There's always the advanced RMA option where they put a hold on a card you provide and the temp charge is removed once they receive the defective device. If you don't want the chance at getting a refurbished replacement do the advanced RMA sooner rather than later.
The phone froze on me 3 times already - 2 times using Samsung browser, 1 time on Chrome.
Android 13 QPR1 Beta 3.1 introduces a GPU fix, which will hopefully resolve this issue:
Fixed issues where a device's GPU drivers sometimes caused the system UI to freeze during normal device use.
I'm swapping it out for a new(?) one. Hopefully all goes well.
Hi,
I got the Pixel 7 Pro on release day, and now its doing some wacky stuff. Over the last couple weeks, the phone has started to wig out. Colors will become distorted, colors will bleed, when I turn the screen off, it will not come back on except when it feels like it, and when it does decide to come back on, the phone is in airplane mode. and whenever I hit the power button, a green flash will appear.
alwaysontheline said:
Hi,
I got the Pixel 7 Pro on release day, and now its doing some wacky stuff. Over the last couple weeks, the phone has started to wig out. Colors will become distorted, colors will bleed, when I turn the screen off, it will not come back on except when it feels like it, and when it does decide to come back on, the phone is in airplane mode. and whenever I hit the power button, a green flash will appear.
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Click to collapse
What if any modifications have you made to your phone?
My screen died. It kept wiggling out until it finally went black (aka black screen of death). I had to take it to a repair center to have the screen replaced.
Techs were familiar with the issue from the Pixel 5a. I had it back the same day.
If you have multiple repair centers in your area, be sure to call to see if they have a screen. One shop didn't and s said they weren't able to get it yet. Another one had it.
parakleet said:
What if any modifications have you made to your phone?
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none
Superguy said:
My screen died. It kept wiggling out until it finally went black (aka black screen of death). I had to take it to a repair center to have the screen replaced.
Techs were familiar with the issue from the Pixel 5a. I had it back the same day.
If you have multiple repair centers in your area, be sure to call to see if they have a screen. One shop didn't and s said they weren't able to get it yet. Another one had it.
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Click to collapse
was it expensive??
alwaysontheline said:
was it expensive??
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Covered under warranty. Google will refer you to your local UBreakIFix (ubreakifix.com)/Asurion for warranty service.
I was outside my return period, so it was the best option.
The other option is to ship it back to Google, but that can take up to 2 weeks to get your phone back. Keep a backup device handy.
alwaysontheline said:
Hi,
I got the Pixel 7 Pro on release day, and now its doing some wacky stuff. Over the last couple weeks, the phone has started to wig out. Colors will be distorted, colors will bleed, when I turn the screen off, it will not come back on except when it feels like it, and when it does decide to come back on, the phone is in airplane mode. and whenever I hit the power button, a green flash will appear.
Click to expand...
Click to collapse
For the green flash, do you have dev options enabled? The green flash sounds like the hardware changed= flash green option